User Reviews
PIMSY Mental Health EMR by Smoky Mountain Information Systems
USER REVIEWS - All reviews
Purchased Date: October 01, 2011
Office Manager, The Counseling and Diagnostic Center
March 21, 2012
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Pros
This is the first billing system our company has implemeted. Pimsy has really helped facilitate organization and efficiency. We are impressed with the alerts system and have several different alerts in place. It helps the doctor and our therapists track authorizations and notes entry on a timely basis.
Cons
I am still having trouble routing our electronic payments through the 835 file, but I'm sure once I take some time to toubleshoot, the problem will be quickly resolved.
Overall
I am very excited to merge my SAL calendar with my google calendar and would also be interested in accessing the Pimsy program through the web.
Purchased Date: November 01, 2010
Executive Program Director, Opening Gates Residential Child Care and Treatment
January 21, 2011
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Pros
User Friendly
Friendly and helpful Staff
Staff quickly responds
Staff makes changes for customer quickly and explains so the customer can understand and walks the customer through the process until they understand
Cons
The program is geared more towards adults, the program is not created for social services of children.
Overall
I would definitely recommend Pimsy to other treatment facilities.
Purchased Date: December 01, 2010
Business Administrator, The Life Counseling Center
January 20, 2011
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Pros
Electronic Notes
Calendar attached to clients
Electronic Billing 837
Electronic RA's 835
Easy to read Client Statements
Price
Cons
None that haven't been worked out perfectly!
Overall
I highly reccomend this product. Since being in this industry we have used 4 different programs. For the price this far excedes anything that we have used. The staff are awesome at answering your questions and walking you through any difficulties! There are so many features that we don't even use and they keep adding more!
Purchased Date: N/A
Finance/Compliance officer, Pathway to Hope Counseling Services, Inc.
January 20, 2011
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Pros
very useful in helping with company organization. allows for many reporting options that we find very useful.
Cons
set up time required is extensive. setting up all clients with diagnosis codes, billing codes, and authorizations requires more time than expected but not over-burdening.
Overall
very good product. tkes a bit of time to get set up to make use of all product functions.
> Vendor Responses
If you sign up for Team PIMSY, we'll do the set up for you. With Team PIMSY you get trained part-time / temporary or ongoing help with PIMSY set up and anything else you need all at a low hourly rate. It's perfect for you if you need to make the switch to a new system but don't have the time or resources to make it happen.
01/21/2011 by Smoky Mountain Information Systems
Purchased Date: November 01, 2010
Office Manager, Durden Consulting Services LLC
January 20, 2011
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Pros
Judy(Customer Support)
Videos
Cons
PiMSY is a excellent program I really dont have any Cons. Maybe the only thing a easier downloading procedure then copy and pasting Security Key and Web URL
Overall
Excellent would recommend to any business
Purchased Date: June 01, 2009
Billing, Mountain Area Recovery Center
August 25, 2010
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Pros
PIMSY has been a useful business tool! It is easy to use, offers useful tracking features, and provides flexible reporting and data analysis capabilities.
Cons
I don't have any concerns about PIMSY function.
Overall
PIMSY offers the features we need for electronic medical records. The application owner has been very receptive and flexible about suggestions for improvements.
Purchased Date: N/A
Therapist, Jackson/ Haywood County Psychological Services
August 24, 2010
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Pros
--it does pretty much everything I need it to
--makes it easy for organization of my medical records
Cons
--sometimes runs slowly if I'm doing a lot
--little gliches still to be worked out to help ease of use
Overall
I would recommend this product.
> Vendor Responses
08/24/2010 by Smoky Mountain Information Systems
Purchased Date: July 01, 2008
clinical director children's services, Mountain Youth Resources
August 23, 2010
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Pros
PIMSY has been an asset to MYR and to the speed at which staff can provide daily paperwork. PIMSY provides availability for all staff on a specific client to see the record at any time, day or night. PIMSY is extremely user frendly and rarely is down for any reason. PIMSY is flexible for all the varity of programs that MYR provides to children, adults and families in WNC.
Cons
Staff continue to wait for a scheduling component.
Group notes are somewhat difficult to navigate
Overall
I would highly recommend PIMSY to any agency providing a varity of services, in Mental Health, Juvenile Justice or social services.
Purchased Date: N/A
H. S. Day Treatment Manager, Jackson County Psychological Services
August 20, 2010
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Pros
Pimsy is easy to use, has great graphics and doesnt have very many glitches.
Cons
I can't think of any cons, compared to the other medical records system I had to use previously, Pimsy rocks!
Overall
I would recommend Pimsy to anyone wanting a user friendly and fun medical records system
Purchased Date: N/A
Executive Director, Mountain Youth Resources
August 19, 2010
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Pros
User friendly - provider is always willing to look at user needs and work on developing systems to meet those if not present. Very helpful with questions.
Cons
Only one I can think of is that I don't have enough available time to fully use the system and get more proficient in it's use.
Overall
Feel it is a very good system. Wish I more time to work with it. I'm not as proficient as I would like to be.
Purchased Date: June 01, 2009
Director of Administration, Mountain Youth Resources
August 19, 2010
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Pros
I use PIMSY on a limited basis as an administrator and find it works well for the information I need to gather. It has been a very valuable tool for our agency as a whole.
Cons
I really don't have any cons or complaints
Overall
Yes i would recommend PIMSY to other agencies looking for this kind of database.
Purchased Date: N/A
Medical Director, JCPS
August 19, 2010
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Pros
Ian is GREAT to work with and very responsive to what the company needs. Plus is that we can basically ask for what we need and it will happen and be revised if needed later.
Having instant access to therpists notes and easy communication about clients is GREAT.
Cons
There was no medical "piece" when I arrived but it is coming together and the docs have been able to really design what it is we need. Haven't actually used it the new medical template live yet..
Overall
PIMSY is easy to navigate/user friendly and able to be modified to fit individual company needs
Purchased Date: N/A
QP, Jackson County Psychological Services
August 18, 2010
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Pros
Multiple Features that make work easier and faster.
Excellent for communication with co-workers.
Cons
Do not have knowledge of all the features- would like additional training for new features.
Overall
Greatest system I've every worker with.
Purchased Date: N/A
Medical Records Assistant, Jackson County Pyschological Services
August 17, 2010
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Pros
Ian is quick to respond and help when issues arise.
PIMSY operates similar to excel and is easy to navigate.
PIMSY is logically set-up!
Love profiles and being able to limit access and control what each member can and can not do.
Cons
With Ian's quick response time cons are worked out in no time and addressed.
Overall
Would only recommend that PIMSy continue to become a better EMR system that meets the needs of the providers using it! Which Ian most definitely tries to do!
Purchased Date: N/A
Q- Case Manager, Jackson/Haywood County Psychological Services
August 17, 2010
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Pros
Easy to use.
Meets my needs.
Cons
Sometimes runs slow.
Overall
Great medical records system.
> Vendor Responses
08/19/2010 by Smoky Mountain Information Systems
Purchased Date: N/A
therapist/supervisor, Haywood Co. Psychological Services
August 17, 2010
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Pros
This is one of the most user friendly medical records I have used. It makes keeping records quick, efficient and less daunting.
Cons
There is always a lot of change but really that means improvement of the system overall.
Overall
I would highly recommend this product. The support staff are there when needed.
Purchased Date: August 01, 2008
QI Director, Jackson County Psychological Services
August 17, 2010
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Pros
Ability to run reports for QI projects;access billing information;ability to navigate easily; easy access to developer who addresses issues as soon as possible;
Cons
alerts seperated between communications between staff-alerts of reknewals get lost in the shuffle. Threads are very confusing because they aren't written in system by administrators; is slow and not accessible at times; updates often change things in the system
Overall
further develop templates that will self populate; medical pieces; further development of user side; development of full electronic forms w/ signature pads; ability for supervision documentation to be entered/stored/signed w/ electronic signature; pick list for threads and hard copied in system so they aren't mixed up and confusing; dashboard of tracking that staff can see at all times (expirations dates/units) more development of reports
> Vendor Responses
Other areas mentioned are always being improved to make them more intuitive and keep up with the ever changing environment of Mental Health.
08/25/2010 by Smoky Mountain Information Systems
Purchased Date: N/A
Training and Marketing Specialist, Jackson and Haywood County Psychological Services
August 17, 2010
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Pros
PIMSY is used by everyone in the company, everyday. I appreciate that it keeps growing to fit our needs. Ian is always very helpful when I call with questions.
Cons
It would be helpful to be able to see the clients contact information in the sal calendars after employees enter in their schedules. I make appointment reminder calls and therefore need to go back and forth from the sal calendar to client pages.
Overall
I would recommend PIMSY to other companies. We would be lost without it.
Purchased Date: August 01, 2008
HR Coordinator, Jackson County Psychological Services
August 17, 2010
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Pros
PIMSY has been a tremendous asset to our agency. Ian has been accommodating and responsive to our needs. PIMSY has made everything about our jobs easier!
Cons
I would like to see more tracking abilities on the user side....i.e. supervision plans and documentation, clocking in/out (timesheets), and a way to 'authorize' and track paid time off.
Overall
Definitely recommend PIMSY!
Purchased Date: August 01, 2008
Medical Records Auditor, Jackson County Psychological Services
August 04, 2010
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Pros
Local company, great tech support, ability to create and make changes to suite our company needs, having the entire record at your fingertips, easy to install, very user friendly
Cons
Authorizations could be a little stronger
Overall
You have to have this program if you want to maintain paperless records.
Purchased Date: July 01, 2009
Director of Accrediation and CQI, Mountain Youth Resources
January 20, 2010
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Pros
Find this system to be flexible and well suited for our service needs. Support has been super. System modifications to meet are needs has been prompt. System functions, filters, reports and data retrieval are super. Conversion from one older less useful system to PIMSY went well and data was converted and downloaded with little difficulty.
Cons
Learning curve from one system to PIMSY was longer than expected.
Overall
Like the system and it's flexibility.
