User Reviews
ICANotes by ICANotes
USER REVIEWS - All reviews
Purchased Date: September 01, 2011
owner/psychological examiner/therapist, Matrix of Healing, PLC
February 22, 2012
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Pros
Loved the ease of downloading to my computers and finding video instruction for using the program. The support staff has always been extremely helpful and friendly. I like the features that allow me to tailor my progress notes to the way I focus on treatment issues. Progress notes can be completed very easily and quickly. Appointment book and patient account features are easy to learn and use.
Cons
The billing on HCFA forms will only print one service per form and I would like to be able to print and bill weekly or monthly with several charges on one form. If you subscribe to clearinghouse for billing this is not an issue.
Overall
Overall, I am very pleased with ICANotes for electronic mental health records. They appear to be keeping this product current to meet the everchanging needs within the mental health field. I have recommended this product to other professionals in my area.
Purchased Date: April 01, 2010
OWNER, NITIN V SHETH MD LLC
February 11, 2012
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Pros
Very user frinedly and easy to use.
They have very friendly staff.
Cons
Nothing I can come up with.
Overall
excellant product / Psychiatric EMR.
Purchased Date: November 01, 2011
LPCC, LifeBridge Associates
February 05, 2012
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Pros
Ease of Use
Great customer service even late at night when learning to use the program. Specialized help to create billing profiles for different insurance companies.
Shortens the time I spend working on notes.
Mobility-information can be accessed from my IPhone if I need information and am not at the office.
Cons
None I can think of, it has been a great program so far!
Overall
After using other software for several years I switched to ICANotes and have been very satisfied. I spent several months researching options and tried quite a few programs. In only a few months I have reduced time spent on notes and have more time to spend with clients. I would highly recommend the program.
Purchased Date: October 01, 2009
MD, RMHG
February 02, 2012
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Pros
Easy to use. Legible records and progress notes. Can access anywhere with internet access.
Support team is awesome. Kudos to Courtney.
Cons
Statements and patient accounts are not as easy to use or patient friendly as other account management systems.
Overall
Yes, I would recommend it.
Purchased Date: October 01, 2011
Licensed Clinical Social Worker/Private Practice, Hope-Joy-Peace Counseling Services PLC
February 01, 2012
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Pros
I shopped for months to find an affordable and adequate program to assist me with keeping my documentation up to date. When I found ICANotes I was very pleasantly surprised to find it has exceeded my initial expecations. Once I got caught up with documentation, I found it takes only minutes to document after each session, adding the individual's unique comments and my observations easily to the appropriate sections allowed in the format. So easy to edit, save and print. I am a very grateful therapist!
Cons
Since I am one who does not enjoy reading manuals, I was happy to learn from videos provided by ICANotes. However, I would have preferred to have just "explored" the software and figured it out, I did sit through a few hours of video training to discover how to do what I needed to do. (I must admit I am happy to have those videos available for swift research, when needed.)
Overall
Since I am an individual in private practice, I cannot speak for how well this works for groups. Yet, I can tell you it is a Godsend for myself and my billing agent, who is also registered on my account and can simply look at the appointment schedule for the week, see who came in, and go do the billing for those sessions. We no longer have to make time to meet, dragging along files and flash drives. I love that it takes only 5-20 (max) minutes to document anything, from initial evalutation to routine follow-up sessions. I certainly do recommend this software for any therapist who would enjoy appropriate documentation without reinventing complete notes from scratch after each session. At professional meetings I share with colleagues routinely about this software. My mentor, now retired, exclaimed (while sitting at my side, observing the ease and speed of utilization), "Where was THIS when I was in practice?!?"
Purchased Date: January 01, 2012
LPCMH, Broudy and Associates
February 01, 2012
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Pros
Easy to use. Especially helpful in reading client information from collaborating clinicians. No longer have to search for the charts.
Cons
It would be good if we could make our own form letters on the system.
Overall
Highly recommended .
Purchased Date: January 01, 2010
Owner, John W. (Bill) Murphy, LMFT
February 01, 2012
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Pros
-Excellent customer support
-Constantly updated and improved
-Easy to use
-Easily customized to my needs as therapist
-Set for a wide range of healthcare providers
-Integrated billing process
-Quick notes that touch on all important aspects of visit
-Economical, especially in light of how much you receive for the monthly fee
Cons
There are really very few cons that I would downgrade ICANotes about.
Overall
I have used ICANotes off and on since the early 2000's. The only reason I stopped using this powerful program was due to the constraints of where I was working. There are so many improvements over the past 10 years that when I returned 2 years ago I was amazed. Perhaps one of the best features is there customer support system. Questions are quickly answered. If you have suggestions for improvement, someone actually reviews these and even implements the better suggestions.
I could not recommend this software system enough. I wholeheartedly give this a 5 star rating!!
Purchased Date: November 01, 2011
Psychiatrist, Suntree Psychiatry Inc.
January 31, 2012
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Pros
ICANotes has been very easy to learn for both the administrative and the professional staff. Transition to ICANotes was easy. Support staff are very helpful and always available.
ICAN Notes is affordable and has been a good investment for my practice.
Cons
Have not experienced any problems with ICANotes.
Overall
I highly recommend this product.
Purchased Date: May 01, 2010
Physician, private practice
January 31, 2012
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Pros
Cost
Ease of use
Web based
Tablet accessible
Outstanding and responsive support staff
Developed by psychiatrists for psychiatrists.
Cons
Notes are not 100% intuitive, but maybe 98%. Steep learning curve, but thereafter, it's a breeze.
Overall
Five stars. Definitely the program for mental health professionals.
Purchased Date: N/A
Psychologist, Coastal Psychological Associates
January 31, 2012
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Pros
Lots of features. Staff welcomes suggestions for changes. Much can be done with a few clicks. Some customizability. Once you get the hang of it you can produce a reasonably good clinic note in a brief period of time. Top level management will respond if you ask. I think one of the best features is that you can access it from any computer with an internet connection, at no extra cost.
Cons
I give very frank reviews and I know something about software development, so consider that perspective in the following "cons". A little slow at times, even with a very fast internet connection. The application was not developed from the ground up using machine code. It is built on a platform that sometimes slows the process (on rare occasions frustratingly so) and limits the flexibility of developers and tech staff in creating a high level of adaptability. But if you don't mind a bit of awkward formatting and not having a couple of common keyboard functions (e.g., the Enter key on the numeric keypad), you can produce acceptable output. I suspect a competitor will emerge without these limitations in a year or two; maybe that will prompt some improvements.
Overall
The best overall dynamic documentation program I have seen so far. Learn to work around the limitations and you'll probably like the product. It does help you save time. Note, however, that if you have a low-volume practice it may not be as cost effective as it is with practices that have a high level of patient flow.
Purchased Date: January 01, 2012
Psychiatrist, Michael A. Fisher, M.D.
January 31, 2012
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Pros
I have found it very easy to use and learn very quickly. I was able to complete almost all my notes during visits with patients by the second day of use. I also found that typing personalized information was actually easier than handwriting notes .As I see a fair number of Workmans Comp patients it insures legibility and makes for a more refined note which has to be submitted with claims. I have not yet used the customizable buttons yet (I've only been at this one week) but expect that using them will make my notes seem more like what I naturally write. I also like the ability to upload documents into patient charts. I had been exploring the possibility of moving to electronic records a number of years ago and kept coming back to ICANOTES. I had not pursued till now because I expected the learning curve to be steep and long. That has not been the case and I wish I had done this years go.
Using DrFirst prescribing system with ICANOTES is a plus as it is integrated and quick.
Cons
It was a little difficult to be able to upload patient data - not because of ICANOTES but because other systems do not setup data to enable conversion to excel or csv files (Therapist Helper, for example). I also found that prescribing systems do not share information either (Allscripts). I fortunately did have enough data from my scheduling program(Scheduleview) to get the baics put in. I was getting a little panicked at the thought of having 700 patients entered manually. The scheduling program in ICANOTES is a little underpowered as I would like to see it have the capacity to send out reminders which I understand is being investigated.
Overall
Overall I would give ICANOTES high marks for ease of use and customizability .ICANOTES operates much faster than I expected even though the computing is done in the cloud. I had feared it would be like Allscripts prescribing system which is quirky and slow. I anticipate that using ICANOTES will allow me to go fully paperless within a year.
Purchased Date: January 01, 2012
Psychotherapist, Elevated Minds LLC
January 31, 2012
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Pros
I have been searching for a behavioral health EMR system for over a year. Once I came across ICANotes, I couldn't believe how easy it was to use. I am now spending less time on progress notes and intake assessments which allows me more time to spend seeing clients. I would definitely recommend ICANotes to any clinician looking to go paperless.
Cons
I would like to have the ability to send appointment reminders via email, text messaging, and voicemail.
Overall
I would definitely recommend this software.
Purchased Date: N/A
psychiatrist, MD
September 02, 2011
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Pros
1. Customizable easily by adding buttons you name and put in content for one keystroke entry.
2. Available on line and can be used on any PC where you have access to internet. I don't know if a download for use is available.
3. Can be rented by the month and stopped with two weeks notice.
4. Prints out scripts in standard format. This can be modified.
5. Able to paste evaluation or progress note easily into other programs.
6. Good customer support.
7. You don't have to do multiple back ups and worry about data loss.
Cons
I don't have any cons. If you don't like their presets for button data entry, you can use your own.
Overall
Much better than at least two other software programs I have had to use in doing Locum Tenens work. This enables me to not have to learn more cumbersome programs other than just enough to paste in the information.
Also much better than using Word and pasting as much faster and data base format gives ability to study data more readily.
Purchased Date: April 01, 2011
owner, Sole Proprietorship
August 06, 2011
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Pros
The ease of use and excellent customer service were what sold me. Customization is also important to me and Icanotes fit the bill.
Cons
The program with minor tweaks could have been customized in such a way that would have not necessitated me buying an accounting software program to supplement my simple accounting needs, however, this is not the true purpose of the program. I will say however that the ownership and customer service people really seemed to care about my comments.
Overall
I started a second career in counseling rather late in life and had an extensive business background before venturing into private practice. I have been involved in several large software and internet based program implementations. I can highly recommend Icanotes due to ease of use, ease of customization and superior and responsive customer service!
Purchased Date: June 01, 2008
Therapist, Stephens Counseling
July 06, 2011
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Pros
Templates for most types of encounters. Session notes are done with a few mouse clicks on preloaded buttons. Compiled notes are very comprehensive. It is simple to generate hard copies of documentation, if required. Signature pages, release forms, and other papers can be scanned an added to the client's file electronically, allowing for complete elimination of hard copies of file contents. ICANotes team is very receptive to customizing product, and very responsive to suggestions for improvements.
Cons
None for me.
Overall
I used to spend 1-2 hours daily on documentation. With ICANotes, I spend only 2-3 minutes per session note, which frees me up for one to two extra session each day.
My practice consists almost exclusively of Medicaid clients. The documentation requirements for Medicaid are very strict in my state. I have been audited twice by the state Medicaid auditors. Half of the content audited in my first audit were session notes I created manually before switching to ICANotes. The auditors found many discrepancies in my documentation from the period I was manually creating my session notes (typos, times incorrect, wrong date, wrong CPT code, members in family sessions not identified, etc.), but none after I switched to ICANotes. The only discrepancy in the second audit, which was entirely content created in ICANotes, was one missing session note. The auditors rated my clinical documentation as the most comprehensive they had seen.
