User Reviews
TheraManager by TheraManager
USER REVIEWS - All reviews
Purchased Date: N/A
owner, self
January 04, 2012
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Pros
Theramanager was a very good program years ago. It's fairly inexpensive. There are some time saving features specific to psychology and psychiatry that you don???t always see in general EMR programs. No corrupted data in billing or scheduling.
Cons
Over time the designers added more and more features, which sounds like a good thing. Unfortunately, the program has gradually become buggy and unstable. Error messages come up all the time with regular use, some of which can close or freeze the program. I have repeatedly experienced actual loss of patient medical records when the program freezes (just a bunch of rectangles and random characters instead of letters and words), and there???s nothing I can do about it unless I get lucky and find an old (months old!) backup from before the corruption.
The customer service is often fine but has major flaws. They can be way too casual when a major problem comes up. The owner doesn???t always answer critical emails and doesn't offer an off hours "hotline", and it can take days before a major problem is resolved??? IF it???s resolved. A lot of the time you have to figure it out on your own.
Overall
NOT recommended. Unfortunately, I???m stuck working with a really bad program and a lack of customer support.
Purchased Date: September 01, 2009
Associate Director, Ann Arbor Rehabilitation Center
November 08, 2010
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Pros
TheraManager is a very comprehensive system. We have 40 staff and almost 100 patients that are scheduled on a weekly basis. Our staff sees multiple patients on the same day and there is a crossover between staff and patients. We had to have modifications made to meet the needs of the organization. The administrative and support staff did a marvelous job designing and implementing the needed changes. As we used the system we identified additional changes which would create increased efficiencies and TheraManager was extremely responsive to making the changes. Modifications are done in a short time frame, overnight when necessary. TheraManager was easily customized to our specialty of outpatient and residential Traumatic Brain Injury Rehabilitation. The EMR is formidable and very customizable with the many forms and templates that I have designed for our staff, and which save them enormous amounts of their time, and ensure uniformity in the organization
Cons
I can't really think of any. We have requested a lot of new features that TheraManager has added to the program.that sometimes have unexpected bugs but TheraManager is quick to resolve these, usually overnight.
Overall
We spent 4 years looking for a program like TheraManager that would do everything we need, which it does beautifully, so I would recommend any organization to use TheraManager as a comprehensive software.
Purchased Date: October 01, 2007
Clinical Director, Learning Solutions for Learning Success, LLC
October 21, 2010
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Pros
TheraManager is an excellent program with excellent customer support. Knowledgeable, intelligent staff help to guide users in seamless management of the software. I previously used a well known practice management application that had poor customer support, and long wait times. Their electronic claims filing service was highly problematic for our practice.
Cons
There are no negative aspects to this program.
Overall
I would highly recommend this software to other clinical sites.
Purchased Date: April 01, 2006
owner, Viewpoint Psychological Services
October 18, 2010
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Pros
Buying Theramanager has been one of the best decisions we made when we opened our practice. From scheduling clients, to electronic billing, to keeping track of payroll, it does everything we need, and has not missed a beat as we have grown from 2 providers to 12 providers with 2 locations. I used demos of several software packages from other companies before buying and Theramanager was easily the best. A myriad of available reports let me track collections and stay on top of billing and productivity, as well as analyze where we need to improve. I do not think there is anything it cannot do.
Scheduling is a breeze and posting and billing are all integrated into easy steps. Billing takes me literally less than a minute, and electronic remittance advice capability makes posting payments just as easy. The support staff are great, and can easily take over your computer remotely to fix any issues. You cannot go wrong. We have very few denied claims because of this software.
Cons
It can do so much, that initial use can be daunting. It is intuitive but it will take the average person a bit to learn how to do everything. The support staff will do a remote walk through for your staff and providers to make that easier.
Overall
I have used two other companies software at other practices, and they just do not provide the number of features with the ease of use that Theramanager does.New staff seem to catch on very quick, and the layout of the software seems to be responsible for that. It is very logical, and easy to get the "big picture" of all the functions.
Purchased Date: July 01, 2001
Owner/Therapist, Len Lowman, LCSW, PA
October 10, 2010
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Pros
-Very cost-effective considering features.
-Integrated combination of HIPAA -compliant client/patient medical records, appointments, therapist and office scheduling and billing tools.
-Easy to use following the initial new-user learning curve.
-Sufficiently powerful and adequate for my solo practice.
-Networking components for use in a practice with multiple staff and workstations.
-Electronic insurance billing capabilities.
-Check-in and new-client 'kiosk" feature to reduce paperwork.
-Tech and customer support--OUTSTANDING!
Cons
(Only minor "cons":)
-Learning curve as a new user five years ago was significant. However since that time, TM has developed easy-to-use online Help-Notes for hundreds of topics. And in addition to the Help-Notes, they have posted at least two "How-To" videos which definitely would have helped shorten that learning curve.
-Terminology for some features (insurance organizations & plans) can be confusing and not very intuitive. But in all fairness that may be more an issue of various insurance companies using different terminology for the same components.
-Limited functionality with only two types of PDA's.
Overall
In a previous employment I utilized a competitor's product, which had similar functionality, but customer/tech support was frustrating. TM's support staff has been the most helpful and available tech support personnel I've every encountered. They are usually available to take calls immediately, regardless of the issue. Simple questions, suggestions for improving the product or complex issues that could cripple my ability to function with my clients, are handled quickly and effectively.
Overall, I couldn't be more pleased with TheraManager. The time-saving features of this product have saved me hundreds of hours in the five years that I have been a customer and their friendly, helpful staff create a very positive customer experience. Frankly, I believe those things combined make it worth more than I have actually paid for purchase and maintenance since I've been a customer. (But don't tell TM I said that!)
Purchased Date: October 01, 2006
Chief Medical Officer, Maple Shade Youth and Family Services
October 07, 2010
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Pros
We are a small non-for profit organization on the Eastern Shore of Maryland. When we implemented EMR we had 4 clinics, with about 15 clinicians spread in 100 mile area. All of us could access theramanager from home or remote clinic sites. This helped our billing person and certainly our collection. Within a year of implementation we doubled our collectibles with the electronic billing system, improved our documentation, ( billing person would not bill without a note in the client's record). Certainly improved our compliance with medical record, more legible records and supervisors could monitor quality of documentation. Theramanager improved communcation between the team members, case managers and psychiatrist. . Wonderful support team of Theramanager in helping us the process of rolling EMR throughout the agency. We keep all oru records of Out Patient Mental Health Center, Psychiatric Rehabilitation Service, Therapeutic group home and Therapsutic foster home in TheraManager.
Cons
I really can't think of any! Our organization and clinicians were apprehensive at first. CEO and I were concerned about the rolling the process. At first, like most things there were staff members who missed paper records. Now looking back, no one can imagine old days of paper records!! I needed more than 1000 characters to write Pros, but this review only allows 1000 characters, I had to use fragmanted sentence.
Overall
We highly recommend TheraManager. It has been wonderful for our organzation where our clinics and group homes are scattered orver 150 miles. Our clinicians, case workers and psychiatrists appreciate real time information about clients. This is a great product. I do work at a local hospital where there are other products but Theramanager is second to none!! Theramanager Support team is wonderful and they always happy to solve problems. We love theramanager, no one at Maple Shade can imagine days before theramanager! We wonder some times, how did we ever manage before Theramanager days
Purchased Date: January 01, 2004
Owner, Michael R. Pearson, M.D.
April 03, 2010
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Pros
I am a solo practitioner with no employees and this program is ideal for me. I have it on a tablet computer and use it like a clipboard. It has my schedule and from there I go to medical records. I print prescriptions to give to patients or fax to pharmacies. It has eprescribing ability. I post visits and payments. I send HCFA's electronically and print statements for patients. I could put it on a network and have staff do the clerical work without access to my notes.
Customer support is excellent. I usually can talk to one of the developers and they patiently answer my questions.
Since I have it on my tablet I take it home and have access to patient information there.
Cons
It won't fill out preauthorization forms.
Overall
I highly recommended it.
I previously used PM2, The Therapist and ICANotes. This program is much better.
It has more capabilities than I use and I highly recommend you check it out.
Purchased Date: April 01, 2006
Sole proprietor, Norman A. Clemens, MD
February 12, 2010
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Pros
Wide variety of features selected by user at reasonable cost. Well geared to day-to-day practice. Scheduling, posting visits, printing statements, sending electronic insurance claims are all fast, easy, user-intuitive. Various summary reports and records of past activity are accessible with a few clicks. Entry of patient and insurance data are also easy. Program is stable. Customer service is highly accessible; they answer the phone in person and can work on your program via the internet if need be. Frequent updates and improvements, easily installed. Data from other programs is transferable to Theramanager. Adaptable to a multi-clinician practice. As a solo clinician, I have no employees and run the program myself quickly and easily. A great time-saver!
Cons
Inevitably, there's a learning curve and some routines aren't quite as intuitive as the rest -- but the documentation is readily backed up by accessible, clear, and pleasant phone support.
Overall
I have been very happy with this program and actually find it fun to use. Being in late career I haven't tried the electronic record or electronic prescribing modules, but if I were in early or mid-career I certainly would obtain them, based on the quality of the core product.
Purchased Date: January 01, 2005
Owner, Bruce Friedman, LLC
February 05, 2010
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Pros
TheraManager accurately, and intuitively, helps me manage every aspect of medical records, scheduling, billing and prescription generation with efficiency and clarity. The program is designed to allow users to individualize screens as needed. It allows me to wirelessly print to different printers (i.e. one for documents/bills, one dedicated to prescription writing), while holding the laptop on my lap, letting me face patients and stay engaged while preparing documents for the session. I can easily cut and paste e-mails into the progress notes (i.e. collateral reports from teachers sent via e-mail). I can easily append scanned or e-mailed documents to the patient's chart. Backup is done with two mouse-clicks, helping to safeguard the entire bulk of my medical practice on an external drive in about 20 seconds. Tech support staff is fast to respond; support is done via telephone (with staff simultaneously linking to my computer screen to see exactly what I see).
Cons
I can't find any complaints to mention.
Overall
This is a great program. I couldn't run my practice effectively without it. By increasing my administrative efficiency, the program increases the amount of time I can spend caring for patients. The program allows me to run my busy psychopharmacology practice without hiring any support staff. It has been remarkably cost-effective to purchase and maintain the software.
Purchased Date: April 01, 2008
MD, jsbisla llc
July 22, 2009
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Pros
there is no customer support so you come to know after one day of buying it and you try to be independent . you don't spend more money and save and move on to different EMR
Cons
it will be better if you take some time to interact with customer support and dont buy this product .
Overall
i will not recommend this product to any one
