User Reviews
Shrinkrapt by Saner Software
USER REVIEWS - All reviews
Purchased Date: April 01, 1997
Psychologist, Pathways Psychological Center
December 13, 2011
close
Pros
Relatively cheap compared to other some other software
Cons
The worst customer service in the industry. Updated 1 time in 10 years. This is a one man show, and if he is not available, you can go days without customer support. Crashed frequently. Owner/developer thinks everyone shoud be a computer programmer in the way he addressed personnel, threatened to disable software without reimbursement when you complain, and rarely followed through with phone calls to him.
Overall
DO NOT BUY THIS!!!!!!!!!!!!!!!! YOU WILL REGRET IT!!!!!!!!!!!!!!!
Purchased Date: June 01, 2011
Licensed Psycholoist, Lavanya Balasingham, Ph.D.
July 19, 2011
close
Pros
Does the basics but not worth the money.
Cons
This software looks like it is from the 90's. It's so antiquated and not at all intuitive to use. I've spent so long trying to figure out simple things and the tech support is minimally helpful. They don't take calls and did not call me back after a request to speak with someone directly. This is an aweful product.
Overall
Not at all. I'm returning this product and searching for another.
Purchased Date: February 01, 2011
Doctor, NA
February 02, 2011
close
Pros
I imagine there might be some pros if I could use the product
Cons
I had difficulty downloading the software. After a number of exchanges (and quite a waste of my time), I asked Michael Johnson to call me. He replied, "If you can write it you can type it."
Overall
I would not recommend this product until the company improves it's customer service.
Purchased Date: N/A
psychologist and owner, Dr. Pat Watson
October 09, 2009
close
Pros
I have used Shrikrapt 5.1 for about 4 years now. It has made my accounting, billing, claims, reports, etc. sooooo much easier. I rarely meet a problem. And, I often find aspects and features that I haven't been using and am glad to have.
Cons
Twice I have had the software not recognize that a patients insurance information was entered. I havejust started over and it took about 3 minutes (after I just gave in to the problem) to re-enter it and then we'd be flying.
Overall
Highly recommend. It has been an exxcellent tool for me and my solo practice.
