CounSol.com

5 / 5 192 reviews

Who Uses This Software?

CounSol.com is a revolutionary live online counseling solution custom designed for Therapists and Counselors to provide secure, confidential, and reliable services to their patients.


Average Ratings

192 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.95/month/user
    See pricing details
  • Pricing Details
    Limited Time Only Save $5 off Monthly rate. Promo Code: Capterra5
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CounSol.com
  • counsol.com
  • Founded 2011
  • United States

About This Software

Top choice for Solo Private Practices! Complete counseling practice management solution that offers live online chat & video sessions, custom questionnaires & forms, email messaging, scheduling and calendar, billing and invoicing, treatment plans, and more. CounSol.com makes running your practice easy, organized and secure. Try it out. Risk Free. If you are not satisfied within the first 30 days, we will refund your first month's fee.


Features Checklist

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

Product Reviews

A feature-rich system for a reasonable price

Apr 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: it is fairly easy to use and has all of the features I need for managing my practice.

Cons: the U I is not as attractive as it could be. The forms creator is somewhat limited.

Overall: I chose Counsel as my practice management system because of the integrated secure online video feature, but have been very pleased with all of the available features. The video option is very easy to use, both for me and my patients. I appreciate the note-taking, treatment planning, and other templates in addition to the ability to create my own forms. Customer support responds quickly and has always been very helpful. The U.I. is decent but may not be to everyone's liking. The company seems to add or improve features regularly, which is great. Overall, I have been very satisfied with the system and receive positive feedback about it from patients, particularly regarding the video option and the calendar.

LPC-Intern

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The billing

Cons: I would like to see more in depth information gathering questions in psychosocial intake form

Overall: I have been using Counsol for almost two years and I love it. It's easy to use and such a help in managing scheduling, billing, and taxes.

Recommendations to other buyers: Would like ready to use templates that I can adjust to fit my needs.

review of Counsol

Apr 17, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall, Counsol has been a great program. I especially love that they can send reminders and can do video conference. It has been very useful for my practice.

CounSol has the extras included

Apr 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: As a solo therapist in private practice, I need help with the the administration tasks. CounSol's online scheduling system, reminder texts, emails, and phone reminders eliminates my no shows. I also use CounSol's HIPPA compliant web based counseling system allows for my clients who are overseas or live more than 20 miles away. I am very satisfied with the software system and have used it for a year.

The Best Customer Service

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is fairly easy to use and to add new clients, create appointments, and send reminders to clients.

Cons: Many clients have reported that they have an error message when going to initially sign on and I'm not sure why and I haven't been able to help them, having to contact my rep for help.

Overall: I've been working with my Customer support representative for about a year now and he's so responsive and helpful to my questions and concerns, often within minutes of me emailing or calling him. I couldn't be happier with his attention to detail.

Focusing on my clients

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Patient portal
Not a lot of features I wouldn't use as a single practitioner
Can process credit cards easily
Simple internal billing and electronic insurance billing
Low monthly price
Counseling oriented templates

Cons: Some improvements can be made to the counseling forms and more types added
The billing ledger for each client is awkward to follow sometimes
The treatment forms print with way too much emphasis on section headings and wanted space, making the relevant information get lost as it spreads into two or three pages of report

Overall: CounSol allows me to spend less time managing my business and more time providing quality care to my clients. My clients love the portal to make appointments, pay their account, journal, have homework posted and even set up video sessions as needed. Great low monthly price. I tested many products and CounSol is the only program that met all my needs!!

Great Practice Management Software!

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Counsol.com keeps my practice completely organized. Progress notes, billing, insurance claims submission and paperwork are all in one place and easily manageable. Customer support, is always accessible and thoroughly answers my questions. Very pleased with Counsol.com.

Grateful for CounSol.com

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: CounSol.com has been a valuable tool for A Journey Through Coping LLC. I went into private practice over a year ago. CounSol.com help me keep everything organized and running smoothly. CounSol.com manages everything from client registration, scheduling, reminders, forms, progress notes, treatments, and account balances. It also, provides several more features that I can grow into as my business grows.

No Regrets! Fabulous Service

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Versatility and customer service. Also perfect for a small private practice.

Cons: They have fixed any barriers I have come across for smooth use. No complaints.

Overall: It took me quite a while to choose a practice management software when I took my practice online and I have never looked back. No only was CounSol.com affordable, easy to use and versatile for a number of differing client needs and types of office situations (telemental health, client journaling feature, credit card payments, automatic session reminders, online billing) but the customer service and responsiveness is unsurpassed. If I couldn't do something with the system they got back to me right away and showed me how. If the system couldn't do it, they often put the programmers on it right away and improved the functionality. I have had not one problem. Highly recommend and my clients love it too. Full disclosure, they do have a referral program that will help reduce the monthly cost further but certainly wouldn't still be with them if they weren't fabulous.

Recommendations to other buyers: You will have no regrets.

The counsol.com system has improved my efficiency and increased revenue for my practice.

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It saves me time and the clients enjoy using the portal. It saves time in appointment scheduling and it's great to know that my practice is meeting the privacy standards.

Great solution for all your needs in building a private practice

Apr 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: All in one practice solution. There is nothing that I need that it can not do.

Cons: It takes some time to learn but there is a learning curve with all good things in life.

Overall: Counsol is an amazing all in one private practice system to build your private practice. With filing, billing, scheduling, and treatment planning, there is not anything that this system can't do. It takes some time to learn all of the functions, but once you do you will have a well oiled machine. I couldn't have build my practice with out them. Thanks Counsol!

CounSol.com elevates my professional presence

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This online practice management program has greatly helped a scattered person become much more organized with data management processes, as well as providing structure and focus in ways I may not have thought of without its gentle guidance!! I started using the program several years ago, and wish I had known about it from Day One of starting my private practice.

The CounSol.com staff are accessible both to answer "tutorial" kinds of questions and to discuss needs specific to my practice, which can result in tweaks to the program when appropriate and relevant. I feel very supported.

I like how many choices I am able to make about what functions I want enabled in the program and how seamlessly it integrates with my website.

The online scheduling calendar has been a huge help, as well as the appointment reminder texts and emails that automatically go out to clients. That has almost completely eliminated no-shows, without requiring additional time from me or support staff. It also provides a great record of who I have seen and when, enhancing my compliance with record-keeping regulations.

The online video function has also been quite effective and helpful. I like how easily it gives both the client and me access to a more secured online video function. Although I have not yet established myself as an online counselor, my face-to-face clients actually like to use this function when circumstances in their lives make it difficult for them to get into the office.

Several of my clients love the journal function.

The forms offered through the program, as well as the capability for me to build my own forms, have been another positive....and kind of fun too!!

Right now, I am on hiatus from using the billing function of this program. When I last used it, I did wish that I could rearrange the entries after I had made them, for those times when I input claims and payments in the incorrect order. It makes it confusing to review! Overall, though, the billing function of this program has a lot to offer.

My clients have had a lot positive to say about the effects of my using this program.

CounSol is very helpful in running my practice

Apr 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: client portal, ability for video upgrade, shared journal with client

Cons: my clients almost always make a duplicate account and I don't understand why that keeps happening and it's a bit cumbersome. Lately it seems better. not sure if it's the system or my clients.

Overall: I have been using CounSol for almost two years now. I'm not sure why it isn't more popular that it is because it seems to have all the things I need. Because I currently work two jobs I haven't really sat down to keep learning about the software but honestly the more I learn the more I like the program. I plan to sit down with it and use it to it's full advantage soon and I am quite excited and know that it has the features I want. I can upgrade and downgrade the video capability as needed if I have a client in need of video. I also really love the shared journal aspect that I don't think other practice management systems have! Especially because I work with complex trauma, sometimes my clients want to tell me things but it feels safer to write. Therefore they can inform me things early on in treatment so I am aware, but they don't have to tell their story until they are ready. I think my clients who use it feel more attended to and engaged which is important as I am a solo, private pay practitioner. Also, Customer support representative is my support person and he always responds timely to my requests and questions and I have never had an issue or concern.

Recommendations to other buyers: I still need to make my own templates and paperwork and can't offer feedback until I figure out how to do that.

Great Aid for first time agency owner

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: While it can be rather challenging to start a new business and venture out on your own, this software made the experience less intimidating. The support I received when I encountered difficulties was timely and encouraging, which was exactly what I needed without even being aware of it. This can make your life so significantly easier by functioning as an office manager and front desk staff all rolled into one.

Solution Focused Practice Management

Mar 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: intuitive and easy to use

Cons: does not alert me as to when a client's credit card is expiring
one issue with voiding an invoice in which the client's credit card as not credited back

Overall: I converted to Counsol in January of 2016. It took longer to get set up as I was making a complete transition from paper records, files and manual payment processing, but has saved me a tremendous amount of time in the long run. My clients love the online scheduling and appointment reminders. I was initially resistant to this feature, but found I love it too once I got through the learning curve. Counsol has saved me a lot of time in payment processing and I was able to use the merchant portal of my choice with the system. The customer support is very responsive and helpful. While there are other choices, I like Counsol and have found it to work well for me.

Practice management

Mar 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: This software has made my life and practice management so much easier. The journal function has given my clients agency in ways they sometimes forget they have.

Great Program for Your Money!

Mar 30, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: 1. Text and email reminders 2. Tracking weekly/monthly scheduled sessions 3. Personalized customer service 4. Ability to submit claims without extra fee 5. Ability for video chat if needed

Cons: 1. Reminder text/email can't be adjusted to 12 hours or day of service 2. CPT and Dx codes don't show up on all billing statements (ie Paid Invoices )

Overall: I tried different programs and found Counsol the easiest and most cost efficient. My clients report positive feedback and experience as well. When I have a question, my rep is always helpful and very responsive.

Vendor Response

by CounSol.com on April 07, 2017

Thank you for taking the time to write your honest review of CounSol.com. Please contact your account manager to address your concerns mentioned in the cons section. Thank You Counsol.com Team

Good Technology

Mar 30, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: The customer support is great: very responsive and knowledgeable. The video system has a audio lag which is why I stopped using it. The EMR system is very robust and much more than I currently need.

CounSol is a Great Software for Psychologists

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I mentioned this part in detail in the review

Cons: I wish there's an initial session note not only progress notes. Also, I would love to have a termination or end of therapy note with built in features that requires mostly clicking boxes.

Overall: I tried another well-known and regarded software for over a year. But no software can beat CounSol for psychologists and therapists. It's easy to use, intiutive and has many features and built in categories that makes writing a note very easy. I love all its features from the ease of attaching a document, whether it's a self-rating measure, a consent for release of information to ease of scheduling and many other things. My clients love their portal and many feel safe and secure using the portal for messaging.

I can focus on my clients

Mar 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Counsol for a little over a year. The transition was tough at first but has been worth all the time I put into it on the front end. I feel way more secure having all my notes, billing and calendar in one place instead of papers and locked file cabinets all over the place. Counsol does a great job monitoring HIPPA things I did not even think about. My clients have had very little complaints and most of them LOVE the ease of accessing their accounts online when they want to. I struggle a bit with how to fully use the calendar feature but the customer support has been very prompt to answer my many questions. My taxes were SO MUCH easier this year because Counsol kept track of every penny I earned.

HIPAA Compliant video platform with EHR and personal customer support!

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Built-in video, HIPAA-compliant w BAA, Jonathan (personal assigned CSR), Ability to customize forms and share with clients, upload attachments and save to a specific client.

Cons: When I have to print, the forms use way too much paper even double sided. Clients can't call customer service if they are having trouble connecting, leaving it to me to do troubleshooting, which is tough afterhours. It doesn't happen often, but I would like more troubleshooting resources available for the client. I also don't understand the full fee/ copay thing- are they charged for both? Is it the negotiated rate for their insurance company or my full rate? I just want them to be able to pay their copay online because I don't currently use the platform for billing.

Overall: It has everything I need for a small practice- I could even do my billing through it but I have a long-standing relationship with my biller and will try to keep her until I retire because I'm sentimental like that. It does let me invoice directly and get paid through the site.

Some of my clients have had difficulty using the platform for video counseling and journaling, but this is usually easy to resolve or related to their hardware/ wifi. The only reason I give 4 stars for customer support is that tech support is not 24/7 and video counseling can be after hours. Clients cannot access tech support directly due to confidentiality.

I love the scheduling feature because it allows you to schedule recurring appointments with versatility to the client's needs, and allows options for updates on all recurrences when changes are made. I have asked for a document to share with clients for troubleshooting. Jonathan has been very helpful with translating my forms into easy-to-complete web forms for my clients, and very responsive to my questions and requests.

I hope in the future CounSol will offer additional or premium options like uploads for Qliq (or a phone app with HIPAA compliant texting), rating scales offered to the client upon each login for sessions (You can do this now but have to have them created, and assign for each session), and an option that does allow you to print notes using less paper in the event hard copies are required.

It's a great EHR for a solo mental health practitioner, and the price is affordable with quality service.

Recommendations to other buyers: I would really like to be able to upload my Qliq messages directly to a client's file and/or allow secure texting through a phone app. I would like to be able to select from pre-made rating scales that I can assign to clients, and ideally set a reminder to re-use that same scale at set intervals. I like the idea of a treatment planner subscription for point-and-click treatment plans related to specific diagnoses, but realize this may compromise the individuality of treatment. I don't have the energy to utilize all of the possible features that would require me setting up more forms with my CSR, who is excellent BTW.

Overall Happy

Mar 23, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It has every feature I want for my practice.

Cons: I don't like the calendar and the process to edit or add info to the calendar.

Overall: I am very happy with the professional look of the site for clients. I have had some struggles when I change the hours I am available, but customer support has always been extremely fast in responding and solving my issues. I think Counsol is a great value for my practice.

I shopped around...a lot. Counsol was what I needed.

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Scheduling function, payment tracking, session notes features

Cons: Some of the screens are very utilitarian-looking. Not slick and pretty, but get the job done.

Overall: This was my first practice management software purchase. I looked at many different products, and I chose Counsol for the functions and price. I'm a solo practitioner in a self-pay practice model. This does everything I need for a reasonable price. I like the scheduling/calendar, treatment plan, session notes, client portal for communicating with me, client journaling options and ability to scan and upload documents easily. It helps me keep track of payments, too, and keeps all records electronically. Customer service/Technical assistance has been responsive. I'm glad I chose this one.

Recommendations to other buyers: I've been happy with this purchase from day 1.

Satisfied Customer

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: It is very convenient to have everything in one place, including filing insurance claims. The ability to attach worksheets, etc for the client to access is super convenient.
Customer support is excellent! Most often than not Jonathan responds promptly or within a few hours.

Couldn't do private practice without it

Mar 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This has been my number one tool in being able to set up a private practice. Jonathan has been consistently helpful and available each time I have needed help. My clients often comment on how much they appreciate the features available to them, especially the scheduling features.

CounSol Review

Mar 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I really can't say enough good things about Counsol. I've been in private practice for about 1.5 years and was so uncertain about so many things around documentation and business management. The team at CounSol was so helpful in getting my account set up and going smoothly. Also, the customer support is truly impeccable and the responsiveness is 5-Star. And I continue to have the same experience with their services since day 1! To say I'm satisfied is an understatement!!!

Making my job easy!

Mar 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: CounSol came recommended when I completed my distance learning credential (DCC), so I immediately looked into it and haven't questioned my choice since. Getting started I received ample support, and continuing onward, I have had access to support whenever I've needed it. CounSol is ethically sound - offering a business associate agreement and HIPAA compliant security. I love getting email notifications that alert me to interactions from clients, as this enables me to respond as quickly as I prefer. The vast majority of my clients have indicated really enjoying the ease and comfort provided, as they are able to schedule themselves, pay for sessions, exchange messages with me, view attachments I upload for their homework between sessions, have secure video sessions, etc. CounSol made venturing into private practice far easier than I ever imagined! I always recommend CounSol to colleages making the private practice leap.

Very responsive to suggestions!

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Customizable, easy to learn, easy to use.

Cons: Running financial reports, automatically generating patient invoices for insurance or tax purposes.

Overall: I have been using CounSol for close to two years and I continue to be impressed by the responsiveness of their customer service. For example, several weeks ago I asked my rep if there was any way to tentatively schedule a client so that it shows as such on my calendar. Even though the system had another means of inserting a place holder, Jonathan was completely open to the idea, forwarded it to the programmers, and it was implemented within a day or two. Incredible! Above all, I appreciate the fact that this program is completely customizable.

Best thing I've done for my private practice

Mar 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I incorporated Counsol.com into my private practice from day 1. It is a decision I have not regretted. Counsol.com has allowed me to keep a streamlined practice free of paper documents. My client's information is safe and secure while I am able to easily access information, notes, documents, etc. I am not "tech savvy" so have appreciated the great support!

Invaluable solution for my offices

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have enjoyed how easy it is to use Counsel. My patients seem to enjoy it and it works well with them. Simply invaluable.

Great Practice Software & Great Support

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Flexible & Easily Customized
Great Customer Support
Private Labeled (doesn't mention CounSol to clients)

Cons: No real cons. I sometimes find little things I wish were different and if I let them know and it makes sense for everyone, they have actually added the feature. Pretty Cool yeah?

Overall: I have used CounSol for about 2 years now. It is well worth the money. Some of the ways I use it: I created custom intakes which all client's fill out in the encrypted portal before the first visit (if I see something concerning, I'm able to contact the client before our first visit, plus I already have an idea about what to expect). Client's also electronically sign HIPPAA, Informed Consent, Policies, etc. I am able to create labels for clients such as "couple" "minor" etc., so that the system automatically assigns certain forms or resources to be available just to those clients. Client's often schedule on line, saving us all time and the reminder emails/texts help my clients to show up and help me look professional. One of the greatest features is that the portal colors, fonts, etc. are easily customized so that the portal matches my website and logo and it doesn't say "CounSol" anywhere. This gives the impression that it's in house and not just a service. Then there is all the billing (customized invoices, super bills, printing 1500 insurance claims), private encrypted messaging, progress notes/psychotherapy notes, interactive calendar, etc., etc., I also can download everything and store pass-word protected files just in the event that something goes very wrong (which won't happen because CounSol has redundancy, but I like the extra security and knowing that I can access records without a connection). Now, I've saved the best for last! If I get stuck, I can call and customer service is usually right there or call back very soon! For me that is the biggest reason I made the switch from another service. If I'm stuck, I need help, just like my clients! I embrace technology, but need a human being to aid me if I don't understand. Give it a shot and I think you won't look back!

Recommendations to other buyers: Don't be afraid to call for support if it seems confusing. A couple of times doing that and it will all make simple sense.

User Friendly and Reliable

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Cost effective, doesn't charge per case load, reliable, easy to use and learn, billing included

Cons: No iPhone app

Overall: Very user friendly and easily learned. Customer support is fast and friendly. Absolutely reliable and never experienced and downtime or outages. I tried several other programs in a trail period or through other practices and have always came back to Counsol. I'm always recommending it to other therapists.

Love the service

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
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Pros: Like the portal and notes

Cons: Does not have multiple user feature

Overall: I love this service, find it easy to use, and my patients love the patient portal. Makes my paperwork a breeze. The customer service agent assigned to you is a really great perk.

Counsol gives me everything I need.

Mar 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Counsol for three years now. The features offered are sufficient for everything I need as a solo practitioner in private practice. The price is great and the customer support has been outstanding. I've been very happy with the product.

Easy to use, convenient, makes my work as a counselor a lot easier!!

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Keeping track of my calendar, sending out reminders to clients and providing a way for me to get my paperwork to my clients before our first session.

Cons: I have had some issues with clients receiving their reminder that our appointment time is an hour off of what we had scheduled-this could be related to the time zone that client is set for. I also wish I could change the length of time the sessions are for when scheduling (the default time isn't always the time I use, so it can be cumbersome to go back into their specific appointment time to set a different time than the default setting).

Overall: When I've had issues, the account manager has been ready and willing to help. I've not used all that counsel is capable of, but for my purposes it gets the job done very well. I've recommended it to several cohorts.

Recommendations to other buyers: Not at this time.

Counsol provides the support I need to maintain and grow my practice.

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Organization. Easy to use. Allows for paperless office with online forms. Billing is interfaced with Office Ally and makes tracking invoices very easy.

Cons: Haven't had any issues.

Overall: Counsol has provided the needed support for my growing practice! I have been very happy with the integration of all the things that go into organizing a business: scheduling, communication with clients, treatment plans, notes, online forms, billing, accounting. It allows me to spend more of my time doing the things I love about being a therapist: providing therapy.

Counsol is the best out there

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Organization, user-friendly, price, client-friendly

Cons: The credit card processing software offered is a bit of a pain to set up, but I think that's unrelated to Counsol, anyway.

Overall: Counsol is the option I chose after suffering form other therapist-aid websites. After doing careful research, getting a lot of customer support and questions answered, Counsol was obviously the best option, and for the price. Once I had everything set up, [and the options are endless for detailing to your practice's own unique needs] I never ran into any issues, had zero complaints, and have been smooth sailing ever since. I am very grateful to have discovered this website.

Review of CounSol

Feb 28, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using CounSol for about three years. At first I only used it to set up and schedule clients. It is far more than a scheduler. It allows me to select a suitable diagnosis, set up treatment plans, and chart progress. The financial portion of CounSol gives me the ability to keep track of my patient accounts, send receipts and even allows them to pay. I'm learning more and more how to use CounSol.

Helpful note taking guide

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of individual note taking
computer generated reminders to my clients
on line paper work
biopsychosocial and whodas
diagnostic database

Cons: payment issues discussed previously

Overall: I love the software and the ease at which I am able to get my notes done in a concise yet thorough and ethical manner.
The only thing that I wish were different was the amount paid feature. I wish that I could enter a payment over the amount of the current session when clients are trying to pay down a balance. It's a very small inconvenience, though. I truly love the software. It has helped me to hone my note taking skills and my clients appreciate the confidentiality of it.

excellent services, my clients love it

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It has been easy, affordable and effecient to use counsol in our practice. The customer service is really good, easy to access, helpful and always cordial.

Overall a great product!

Feb 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, professional looking, helpful features overall

Cons: Limited/difficult to use accounting and reporting capabilities

Overall: I've been using Counsol for a couple of years now and I love almost everything about it. I recently started using it for billing and accounting (I had someone else doing it for me before) and I'm very disappointed in how limited and unhelpful their reporting is. Statements are confusing to clients and do not show important information that I and my clients need to easily understand their bill and no super bill is possible. Also, there are virtually no practice reports to see how I'm doing in a given time period. If they would improve their reporting and accounting features, I would be extremely satisfied because everything else is fantastic for my needs.

Very satisfied with Counsol!

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and customer support

Cons: Ability to modify treatment olan

Overall: I have been using Counsol for 4 years. I could not be more satisfied with the customer service. They are very responsive to questions and requests

Recommendations to other buyers: Easy to do billing

An excellent HIPAA compliant practice management program

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I started using CounSol after transitioning from a large community mental health agency to my own solo practice. As I did not have the resources to hire someone to manage my scheduling etc, I needed a HIPAA compliant practice management program that would really manage my practice. CounSol has been extremely valuable. I have used it since I started my practice and still see no need to hire office management staff. I often receive positive feedback from clients about it.

Here is an example of how efficiently CounSol has worked for me (all taking place without me having any contact with the client during the process): a prospective client sees my profile on Psychology Today and is routed to my CounSol site; they register as a new client; they make an appointment to see me using the online calendar; they receive a text message and email to confirm the appointment; they complete the paperwork for the first appointment online; they arrive at my office and I have already reviewed their paperwork.

Additional features I find very beneficial include online billing; sending and receiving secure email; the option for me to upload documents for clients to read; an online journal clients can share with me; treatment plans; progress notes; etc. I also appreciate the frequent updates / improvements made to the program and its cost-effectiveness.

One feature of CounSol that I initially used but later discontinued is the video session option - there was too much of a time lag with the audio portion of this feature.

In a nutshell, CounSol is an excellent practice management program!

Great Software for Use With Clients

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to make my own forms for clients to fill out.

Cons: Would like the ability to upload and use PDF forms that I need to fill out for the state.

Overall: I think this is a great product and highly recommend. The only wish I have had is to have more flexibility in scheduling.

Recommendations to other buyers: None

Software Review

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My experience with the program has been easy and seamless. My account manager has always been able to provide support when needed.

Site has been a boon for my practice

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. On my end, I can quickly look up calendar items, client data, and secure messages.
Customer service has always been great!

Cons: Sometimes new clients get confused going the initial intake process.

Overall: I have been using Counsol for the past two years. It makes it easy for new clients to register, set appointments, and securely communicate. All of this is done seamlessly using a link in my website.
I have heard many people say that this is the best tool they have seen for the purpose.

Counsol is awesome!

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: HIPPA compliance regarding virtual therapy and notes and the ability to have all client info in one place.

Cons: Insurance billing and the inability to add other therapists for a group practice.

Overall: Counsol has made my private practice seamless in how I accommodate clients, bill, and stay HIPPA compliant.

My clients LOVE using CounSol and so do I!

Feb 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Excellent customer service. My account representative returns emails and calls quickly and is very helpful.

Counsol is a great resource

Feb 21, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Counsol has helped me manage the details of my practice from scheduling to billing. The customer support I received from Jonathan has been outstanding. I recommend this to all of my colleagues.

Easy to Go Paperless

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Having made my practice fully paperless, I love working with this site -- and so do my clients. They are very happy with the available options, especially the option to reschedule appointments at their convenience, no matter the hour, and without contacting me.

easy for clients

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: very easy to use for both clients and clinicians

Cons: I wish that there was more reporting capability

Overall: This is the easiest platform I have used for client interaction. Not only is it easy to set up for clinicians, I constantly get compliments on how easy it was for a client to register, journal and schedule their next session.

Great customer support is the reason I have this service.

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I didn't give five stars because of no group practice, overall interface is mediocre in style and ease, and adding codes to invoices post session should be easier and should be able to add to all invoices at once rather than one at a time. Overall, it needs some improvement to be great.

Excellent Program

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have tried other software programs for my practice and CounSol was one that has continued to deliver what I and my clients need to communicate with me. I like the fact that I am able to download my own forms in lieu of using what the program has to offer which allows it to be my own. I would and have recommended it to others.

Excellent and Professional

Feb 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Security and ease of use.

Cons: Some clients find it difficult to navigate through without help.

Overall: I have been using counsel for 2 years and love it! It is easy to use, HIPAA compliant, clients are able to email me through this system as well as use the journaling option for their own privacy and can share what journals they choose to with me, their Therapist. They are also able to go in and download their invoices for tax purposes at their convenience. I am able to upload forms specific to my practice as well as keep professional records. The customer service is fast, efficient, and professional. I highly recommend CounSol.com

Recommendations to other buyers: To take a closer look at the client's side of it and see what can be done to make it more user friendly for them.

Counsol makes things easier

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the fact that my clients can access paperwork and fill out paperwork before their first session, and that they can schedule their own appointments and pay for sessions through my portal. I don't have to worry about creating superbills, as they are generated by the system after the session, and clients can access them directly. There are various options for note-taking-- I use the built in DSM-5 form, and was able to customize it to some degree to reflect the treatments approaches I use. Many of my clients have told me that they like using the client portal, and that it's more convenient for them as well.

Great Solution for Solo Practitioners!

Feb 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love how the treatment, billing and scheduling all are seamlessly integrated. I feel confident that any information I need I can easily access at any time, anywhere. I am also very impressed with the responsiveness of the customer service team.

Cons: There are currently two things I wish were different: it would make a huge difference to my clients if iOs devices were supported for the video sessions (I realizethis is not a quick fix...). The other is that there are a few places in the UI where there are identical or very similar labels on tabs at two different levels showing simultaneously, making it easy to confuse things like where you are uploading an attachment (to a session or to the total client file), or making a note. I've figured it out for myself, but it presents a traning challenge with my interns.

Overall: As a solo practitioner, I've used several different online services for managing my practice. CounSol is definitely head and shoulders above the rest. Some of the things that set them apart are: seamless integration with my exisiting website; ease of use and access for clients; integration with paper-free office practices; reasonable pricing. And my favorite is the highly-responsive customer service, and their openness to suggestions for new features. CounSol is the perfect compromise for a medium-sized solo private practice.

Counsel Review

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Auto reminders

Cons: Payable feature is somewhat cumbersome

Overall: Counsel has been a good admin support for me. I especially like the automatic reminder feature options. Clients express the same sentiment and my no-shows and last minute cancellations have been greatly reduced.

Whole Management System in One Spot!

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Easy to use! Easy for clients to use! Incredibly comprehensive! Quick and accurate support! I couldn't run my private practice without it!

Best Practice Management Software

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customizable forms, ease of use, simple insurance billing, professional appearance, secure messaging, ability to upload and share documents, responsive customer service.

Cons: Could include more reports, or allow customizable reports.

Overall: After trying out several practice management softwares, I decided on Counsol. I have been using Counsol for over 2 years. The main reasons I chose Counsol were the professional-looking interface, the ease of use, and the flexibility to customize forms. I especially like the ability to have clients read, fill out, and sign forms online. When they come in for their first session I don't have to take up most of the session with paperwork. I like that I'm not tied to pre-existing forms, and I have created many of my own forms for the purpose. Clients also appreciate getting email reminders the day before their session. Having a place to exchange secure messages and upload documents is great. The insurance billing feature allows me to do all my billing with a few clicks. This saves a lot of time and frustration. The information auto-populates from the invoice, which is produced automatically from the calendar. I would prefer to skip the invoice and have information auto-populate from a treatment plan, but that's not a major issue. Jonathan has been very responsive whenever I have a problem or suggestion, and a couple of my suggestions were quickly incorporated into the software. The only feature that leaves room for improvement is reports. It would be great to have a lot more reports, either pre-formatted or customizable, about the practice. Counsol regularly adds features, so I wouldn't be surprised if they also improve this area. Every once in a while I give another look at other software, but I always come back to Counsol. It offers a combination of features, ease of use and customer service not available in other companies, even more expensive ones. Overall a great value.

Recommendations to other buyers: It's definitely worth the money.

Counsol Review

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been very satisfied with all of the services provided. I have recommended the services to others and will continue to do so.

Very effective for Private Practice Counseling

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and does everything I need.

Cons: N/A

Overall: Counsol has been very helpful in getting my practice going. It can do everything I need it to do, from billing, notes, attachments. It is much better than having paper charts, and easy for new / upstart practices to afford. Highly recommended!

Counsol is user-friendly and HIPAA secure!

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The HIPAA security, ease of use, client features, and super reponsive support.

Cons: I would like to be able to have session with individuals who are in different locations.

Overall: Counsol is very easy to use. There is no need to download software to use the sight and my clients love the features - the journal - email - and ability to schedule with me themselves. I appreciate the layer of HIPAA security. The support is amazing and super responsive. My account manager, Jonathan, is always available to help me with questions.

Recommendations to other buyers: N/A

A great EMR system

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to learn and use.

Cons: Nothing in particular.

Overall: I've been using CounSol in my practice for a couple of years and find it to be very user-friendly. It was time-consuming to transition from paper files to and EMR but in the end, I'm so glad I made the move. Customer service is the best I've ever encountered. They are prompt and never fail to resolve any issues or concerns. I appreciate their willingness to incorporate new features in a timely fashion. This system is definitely worth the money. In fact, it's quite a bargain. I'd encourage you to contact them for a demo.

Recommendations to other buyers: The team's willingness to update forms and features is greatly appreciated.

Counsol software

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a terrific platform that I love using, it has completely streamlined my private practice management

Great streamlined my private practice

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All of the features (my clients love it, too). I can make announcements about dates I am out of office or reminders on the log-in page so clients can all be made aware of changes, etc.

Cons: Not all of the features are available in the mobile version (but I just click "full site" and I can access them easily that way.

Overall: After years of being in private practice, I could tell that I was getting close to burn out. Like most of us, I am the therapist, the janitor, the office manager, the marketing team, and everything in between. It was just too much on me. At the suggestion of a friend, I started looking at scheduling software. I searched online and ran across several different options, and even tried them out. I found one that I liked, but it was designed for hair salons and similar business. I made notes of my favorite features and then started another search once I realized that electronic records and scheduling systems were actually within my cost point. I had no idea what was possible before. I still have the piece of paper somewhere in my stack where I sat down with all of the various software programs I found that were designed with therapists in mind. I wrote down all of the features and then bubbled in which programs had which features. Counsol was the only one that had all of the features that I needed. Client scheduling, reminders, records, and a way to complete all paperwork online before the session, check. A way to integrate credit card/online payments and to work seamlessly with my website, check. A way to conduct sessions via secure electronic means inside the system (so no one has to download special programs), check. A place for me to store common worksheets that I share with clients, and even to set it up so clients only get access to those things that pertain to their treatment, check. A way for clients to download Superbills to share with their insurance companies, check. A way to share notes with clients on what to do between sessions, check. A place for me to privately share my reflections to help keep me on track, check. A journal option for clients that allows them to record their thoughts between sessions and to decide whether or not to share it with me, check (no one else has this to my knowledge and my clients absolutely adore it). A way to block clients from being able to schedule at certain times, or to only allow certain session lengths or types (phone, video, etc.), check. Everything with Counsol has been perfect. Once the tech team made an upgrade that wasn't my favorite. I contacted Jonathan and within hours, they had made it possible for me to go back to the other way. I can't say enough good things. They have made my life much easier for the past few years. I can't imagine functioning without them. I now have peace of mind!

Recommendations to other buyers: This software makes it easy for me to do my notes. Open up the site on my phone, click on the full site version, and then use an app that transcribes my speech right into my client notes. Huge time saver!

CounSol.com makes it possible for me to have a private practice!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's comprehensiveness, consistent accessibility without interruption, and excellent speed.

Cons: I don't use the videoconferencing option but would if this part of the software worked consistently better with a range of client computers.

Overall: I feel indebted and blessed by the capabilities of the CounSol.com software and for the staff at CounSol.com! This software makes the administrative management of my business possible: comprehensive yet easy to use. And, it's affordable. I did not even consider taking the leap into private practice until I saw the capabilities of this portal in handling my clients' needs and my needs as a business owner in this complicated electronic era. The software handles all my important business needs - scheduling, billing, email correspondence, therapy notes, etc. - by a secure platform. I have relied on the staff many times, especially in setting up my site, and I found them to be conscientious and readily accessible. I believe that this is my 3rd year in my current private practice because of CounSol.com and I am so happy to provide this review for them.

Counsol transformed my practice!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As an independent practitioner, I am responsible for all aspects of my practice - booking appointments, billings, receipts. Counsol has completely revolutionized the way I work. The system is completely user-friendly. Clients love it. They find the appointment reminders and advance invoicing very helpful. My no-show rate has almost gone down to zero. It is so easy to set practice hours and book recurring appointments. Before Counsol I found keeping track of who had paid or not to be such a chore. The website can give me all kinds of projections - outstanding payments, money earned in a week, a year. I could not run my thriving practice without this support. It is a huge time saver. When I first started using Counsol the tech support was phenomenal. Always available to help and get me adjusted to the platform. I highly recommend Counsol.

Counsol.com

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My clients report that the website is easy to use. The secure journal has been a very nice augmentation to the therapeutic process. Customer support concerns are responded to quickly.

Useful and reliable without overdoing it

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Balance of functionality with user friendliness

Cons: Would like to see the customer self-scheduling have some controls in place to lessen gaps in the workday (algorithm to open slots next to those that are filled, not a wide open day). Also, I'd like to see the receipts that clients receive be formatted as Superbills for out of network reimbursement purposes.

Overall: Sometimes too many bells and whistles can over complicate an application. CounSol gives me a great balance of functionality and friendliness. It does the core things I need well, and I don't have to spend a lot of time figuring things out. Also, my account rep has been exceptionally receptive and helpful in my initial set up and when I've had questions or requests.

Recommendations to other buyers: If you're just signing up, please give my name as your referral source!

Ok software

Jan 31, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Lacking some functionality and compatibility with other software

Overall: The features and functionality could use some improvement, for example, ease of uploading documents and/or changing documents to usable documents for clients. Also, there is a flaw in the system regarding duplicate registration. This still has not been repaired in over a year. Not compatible with the Paypal system or Google.

Recommendations to other buyers: Already done

Vendor Response

by CounSol.com on February 07, 2017

Thank you very much for taking the time to review our service. Your input, and the feedback from all of our members is vitally important to us and we always want our members to be satisfied with our service. Please contact your personal account manager, so they can address your concerns.

Best value you will find, ease of use and the additional text message reminders are worth it alone!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Ability to have clients complete paperwork ahead of time, text message reminders, ability to send announcements to all clients, how organized it keeps my files, ease of progress notes

Cons: Inability to have multiple counselors on one account and being supplied only one account manager, could be fantastic but I am slightly intimidated by mine and don't know how to switch

Overall: I have been using CounSol for a few years now and it has made my life so much easier. Online scheduling, the ability to have clients complete their forms prior to their intake appointment speeds things up. Also the ability to track everything; progress notes are easier, forms are easier, filing is easier. This was our first venture away from paper files and I can honestly say I have been more than impressed.
There are a few things I would still like to see first and foremost the ability to have more than one clinician on a single account. I am a small agency whom employs another counselor only part time so all of the entering and tracking on the system still has to be done by me; the account owner. Also, you are assigned a single account manager -where I could see could be very beneficial. However, sometimes I feel the one I have been assigned isn't always the most professional or courteous. I have taken to making my requests on their help page if I absolutely cannot find the answer under FAQ's.
Overall, however; this is a wonderful program and has helped my business keep up in the world of technology. My clients love the text message and email reminders about appointments and for the price you won't find anything better!!

Recommendations to other buyers: We researched several EHR programs when we were planning our switch from paper files and found this one to be the most effective and the most affordable. I am very happy with my service and plan on being a customer for many years to come

Best of all I tested!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I tried and tested over 10 different online scheduling, billing, practice management options. Many had good features, but none had the range of flexibility I needed for my unique needs--except for CounSol, that is.

For example, I primarily need it for scheduling and billing, but not for an online medical record (which it does very well though) as I use old school paper charts still. I can opt out of having to make notes with CounSol and can't with others.

Another thing I needed was for my clients to be able to schedule themselves if they want through their own portal. Other programs require you to approve the appointment request though first. In my practice, I want LESS steps, not more. And CounSol let's them schedule their own sessions without my approval, though I think I can require them to if I want. The bottom line point is that they have the most flexibility in how YOU need to customize it for YOUR practice vs conform your practice to its system like so many others I tried. And my clients love not having to play phone, text, or email tag just to get an appointment (as a solo practitioner somedays are busier than others and I can't always get back to people right away). That aspect alone has made my life SO much simpler and has improved the client experience as well.

Also, customer support responds very quickly and I have the same account person assigned to me who knows my account!

So bottom line: as someone who researches the heck out of products and services before settling in them, I can say this is hands down the best online practice management tool I've ever tried and recommend it highly.

Great service for solo or small practice

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Functionality, alerts, calendar integration, easy to see day-to-day operation and manage finances and past due invoices

Cons: Sometimes seems confusing for existing clients to register in the secure client portal after I have already put them in the system

Overall: This is a great software for my practice or any small practice. Very functional and easy to use and even easily accessible via smart phone.

Recommendations to other buyers: Very easy to use and does a lot of the work for you and managing your calendar, finances, reminders, etc.

With CounSol I've got it all taken care of.

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: When I started in private practice, I used a service that answered my phones and took care of my billing. They worked well, but it was a large expense. Now with CounSol and a small monthly fee, I make the initial client contact, which I prefer, and the rest is pretty smooth. From the moment I send a new client to the CounSol link on my web-site, I know it's all taken care of: forms, scheduling, session reminders out, billings and invoices, client notes, and much more. And when I have a question or a difficulty, my CounSol acct rep has been outstanding in getting back top me on the same day and straightening things out. I couldn't give CounSol a higher recommendation.

Excellent program for my small but active practice!

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I have a small and thriving private practice so needed a program that was user-friendly and could be adjusted to meet my specific needs. Counsol was just what I needed; Easy to use, intuitive, able to personalize to fit my needs and great support!

Highly recommend

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User-friendly, HIPPA compliant, secure, all-inclusive

Cons: eclaim interface doesn't allow for receipt or storing of ERAs

Overall: CounSol.com has made my overall practice management streamlined and efficient, so my primary time and focus are on providing clinical services. My patients seem to really appreciate 24/7 scheduling, viewing their patient accounts, and using other secure functions. Customer service and technical support are attentive and quickly responsive. And, Counsol.com has HIPPA compliant features for BAA agreements, video and online services, and electronic claim filing, etc. Highly recommend

Recommendations to other buyers: I'm very pleased and I recommend often to colleagues!

Counsol review

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Counsol is like having your own administration staff. It's easy to use and saves so much time. I have very few no shows and I'm sure it's due to the reminders that are sent to clients. I have had very positive feedback from clients. The support is amazing

Why I choose counsol.

Jan 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: They have the most responsive tech support. Scheduling made simple. Love the client portal. The invoices are easy to use. Each feature can stand alone. Totally compliant with HIPPA. The video chat feature accommodates traveling or home bound clients.

Good software for a counseling practice

Jan 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Customer support is fast and excellent. I have noticed a few issues when using the software on my cell phone, but other than that it is straightforward. Would be nice if the video conferencing feature was included in the cost at no additional charge.

I like Counsol

Jan 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Counsol has worked well for me and provides great customer support. It has been helpful for me to have this resource.

Fantastic!!!!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a multi location facility with many clinicians. There are many EMR systems out there that are much more expensive. Counsol has some limitations but it is truly the best value on the market and is constantly being updated.

Can't Imagine Doing Business without CounSol

Jan 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use, customer support and automatic management of details such as session reminders and invoices.

Cons: Online video sessions.

Overall: CounSol has simplified and streamlined my ability to schedule, remind, securely communicate with, see clients and maintain all documentation. I'm grateful for the ease of use and security as well as the prompt customer service. The only drawback I've experienced was with the online video sessions as most of my clients did not have sufficient internet connection/speed. As CounSol is continually improving and upgrading, I'm sure this technology will be improving as well. Thanks to all of you behind the scenes who keep my business running so smoothly!

Great for tracking

Jan 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: The best thing for me about counsol, is it's ease of use for tracking my clients and the fees associated with the services they receive.

Extremely Pleased

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Having everything in one program.

Overall: I have been using CounSol for several years and am extremely satisfied and have had a positive response from my clients.

Great program for individual counselors, still needs work for counseling practice

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Text reminders and confirmations for sessions, ease of billing, sync to the calendar.

Cons: No integrated solution, wish all calendar items synced not just last month, better sorting and reporting capabilities.

Overall: First of all, let me tell you I wanted to give Counsel five stars because, for the most part, their solution has been fantastic for us. The text confirmations for clients, overall ease of setting up billing, and linking to Gmail calendar are great.

The reason it is getting four stars is a few items:

1. If you have more than one counselor in your practice and want integrated solutions for all counselors, this is not your best bet. Having to have four separate log-ins and four separate browsers is not very practical. We've been told for 2 years a solution is in the works but nothing so far.

2. The reporting and sorting capabilities (especially for billing) are too limited. Wish we had more abilities to sort by the amount and other ways.

3. No mobile app yet, but there is now a mobile mode for the GUI which is fairly good.

Overall, 4 stars, creeping up on a 4.5 and a definite 5 if they ever improve reporting capabilities and provide an integrated solution.

Aaron Thomas - LPC

Simplifies my practice

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, flexibility, support.

Cons: Video chat feature and support needs improvement

Overall: Switching to counsol has made managing my private practice much easier. Customer support has been very responsive and the developers have implemented many of my suggested changes. The other development changes that have been made have all been imprints improvements and made this a very flexible and robust system.

The free initial setup input all of my client intake forms, and then I was able to go into those forms and improve them in order to take advantage of the technology. I have also copied and modified those forms for individual clients, as needed. Modification and customization is very easy and intuitive for me. These features were much better than some of the very expensive systems I encountered during my search.

My clients love the ease-of-use, and that we don't need to spend time on forms or payment during our sessions. They also love receiving appointment reminders (which I send out on their cancelation cutoff day). Some of my clients enjoy using the journaling feature, which allows them to choose whether or not they share an entry with me.

I mainly use the system for scheduling, billing, and collecting client intake documents. The integrated scheduling and billing features have been major accounting time savers for me, and having secure credit card storage in the system means that I don't have to worry about billing clients, and I have a way to confirm appointments with credit cards (especially virtual sessions), as well as charge clients for late cancelation, according to my cancelation policy.

I still take notes on paper, as I prefer not to be typing during my clinical sessions. However, in order to keep client files as required by law yet manage paper in my office, I have been scanning and uploading closed client files to CounSol as attachments, and then shredding the paper.

One downside was that one of the main features I hoped to use when selecting a system was the video chat feature. I have not found that to be reliable. It might be because of my Windows 8 operating system or drivers, but the customer support for that feature was lacking. I have been a user for over 3 years now, so perhaps that has improved along with the other features.

Other than that, the system is perfect for me and a major time, money and space saver. I can't imagine life without it now. Thank you!

Satisfied Customer

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have used counsel.com for a few years now. I appreciate the ease of use. I do not use all of the features but it's nice to know they are in place when I'm ready. My clients LOVE the text reminder messages. They have decreased my no-show-no-call percentage. Great customer support from Jonathan.

CounSol is fantastic!

Jan 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been *very* pleased with my experience with CounSol. It offers all of the usual components required by therapists -- progress notes, treatment plans, etc. -- as well as scheduling (which syncs to my Google calendar), appointment reminders for clients, billing & invoices, credit card payments, and an online portal that allows confidential HIPAA-compliant e-mail communication with clients.

I've received very positive feedback from my clients about the system, and I've been extremely impressed with the IT support. When you sign up for the system, they assign you an IT representative who is then available directly through e-mail and phone. No automated phone trees to reach a customer service representative! The IT person will help you set up the system, import/design any forms you'd like to use, and help you link CounSol to your existing website. It's wonderful. They're also very responsive to suggestions for improvements.

As with any EMR system, there's a bit of a learning curve, but I've found CounSol to be fairly intuitive, and any questions I've had have been answered within hours (often within minutes!) by my IT rep. I encourage any therapist to give CounSol a try.

Counsol.com

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Functional and easy to use.

Cons: I wish there was a mobile app available for myself and for clients. I wish there was a way to customize the client portal for individual clients. Creating a secure app for clients which provided access to communicate with the counselors via text would be great.

Overall: I was thrilled to find Counsol.com when researching cloud based counseling software. Counsol has all the features I was looking for in one program. The secure site protects client confidentiality and allows clients to share information and make payments securely.

Recommendations to other buyers: The option to bill insurance companies directly through the site would be efficient and save time.

Awesome product

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: HIPAA compliance, ease of billing insurance, ease of scheduling clients, secure email

Cons: N/A

Overall: Using CounSol.com has given me the ability to be secure in everything I do. It has made my transition moving from California to Texas easier because of the ability to do HIPAA compliant online counseling with my clients in California, which is why I went to the system in the first place. But the ease of scheduling clients, billing insurance, and keeping records has made it an even greater value! I highly recommend CounSol.com.

Recommendations to other buyers: It's worth the effort to transition -- I paid a company to come in and scan all my paper files and then I just attached them to the clients when I set them up. It was a very worthwhile investment.

CounSol is the back office support you need!

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use and understand.

Cons: I would like upgrades to include streamlining for practices that do not bill insurance providers. Additionally, providing Client Superbills should be sent directly from CounSol through the client portal, without requiring a download. Downloads of confidential client information onto computers is one more opportunity of unsecured PHI, breaching HIPAA compliance. This step seems unnecessary to provide a Superbill.

Overall: I have used CounSol for three years now and am thoroughly satisfied with their product. Their customer service is top notch! I am thankful to have found such a helpful back office tool, which makes the functionality of my private practice seamless.

GREAT customer support!

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I'm not a therapist, but I'm an administrative assistant for one. I like that all data for a therapist can be found in one spot, it's confidential and I can connect with my clients through it.

Cons: It can be hard to figure some things out, but once you get it, it's great!

Overall: My contact with Counsol always responds quickly and is always a great help any time I need something!

Recommendations to other buyers: Having a counsol contact makes any problems easy to handle!

Overall a solid product with great customer service

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been with Counsol for 3 years -- there are many things that are great about the service: customer service 5 STARS, functionality, ease of use by practitioners/clients, tracking billing, some useful reports, ability for clients to complete paperwork ahead of time AWESOME!, etc. My big complaint is that 3 years ago when I signed up they assured me that a multiple clinician portal was "the next item up for development" -- 3 years later, nothing. They have been GREAT about giving me a discount for multiple providers that are at our offices however...now that we are up to 5 therapists, it is quite cumbersome to manage for our scheduler. If you are a solo practitioner this is a great product. If you have several therapists at your Center, take a pass. (dated: 1/25/2017)

Great program for a small practice.

Jan 24, 2017
5/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using this program for over two years and have not been disappointed. I explored a lot of different options, and found this to be the absolute best bang for the buck. I have not been disappointed. Customer support is unbelievably fast and helpful.

Love the client appointment reminders

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: appointment reminders and easy of use

Cons: some of the less common settings are no intuitively obvious like some of the settings to register a client

Overall: I have assessed various practice software and I liked Counsol.com the best because appointment reminders were part of the software and I did not have to pay an additional fee. Those reminders have decreased no shows by 50 percent and are a must in any software you buy. I pair this software with a free medical billing website called office ally and both of those together meet my needs for my practice.

Recommendations to other buyers: pair it with a free billing software like office ally and look for discount promotions like following them on twitter for a reduced rate

CounSol.com Has Provided My Practice a Solid Foundation

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Extensive functionality - scheduling and automatic text message reminders to patients, billing, tracking of payments, ability to accept credit cards, easy to use progress note and biopsychosocial history forms, sending claims to insurance.

Cons: I haven't figured out how to track releases of patient info as required by HIPAA.

Overall: I have been using CounSol.com since I started my practice in 2014. I looked at several other EHRs, and I was impressed by CounSol.com's functionality, as well as the access that I would have to my records when/if I close my practice. Since then, it has only improved. When the ICD10 changeover happened, it automatically changed all the codes, and I only have to type a few words of a diagnosis in for it to pull up a short menu of full diagnosis names and codes for new patients. I can take credit card payments through it, and it added the ability to seamlessly bill insurance companies in a few minutes and then keep track of which claims have been paid. It's easy to schedule appointments, review progress notes, and determine which clients I still need to submit insurance claims on, and it enables me to run my practice without having any staff. My patients also love getting text message reminders for appointments.
Customer service also has been quick to respond to any issues. For example, I recently started billing a very small insurance company that only takes paper claims. Counsol.com's clearinghouse partner is able to print claims, but my account interface wasn't designed to let them know that I needed a paper claim. I contacted the clearinghouse and they told me what I needed my submission to them to say, then I contacted Counsol.com, and within 24 hours, Counsol.com had adjusted the interface to enable requesting a paper claim. It's worked perfectly since then.
All in all, I am extremely happy that I chose this EHR, and I recommend it whenever a colleague is considering making the switch from paper records.

great resource for therapists!

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Scheduling and billing all in one place.

Cons: Sometimes a little difficult to figure out how to do things like add new rates, etc., but customer service is excellent so it's not much of an issue.

Overall: I've been using Counsol.com for over 2 years now. I've been very pleased with how easy it has been for me and my clients to use. It took a little time to figure things out, but the support was excellent! I had a direct email and phone number for a customer service rep assigned to me and he has always gotten back to me within a few hours. This service has saved me a lot of time and money, made my accounting easier, reduced no shows and scheduling mishaps to nearly none. My clients appreciate the reminders, clarity, ease of payment and forms to submit to insurance. I highly recommend this service!

Has saved me so much time

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have thoroughly enjoyed using Counsol. It has helped me become more organized, time efficient, and track my clients' progress and contact more consistently.

Best Software for Single Practitioner

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Full-featured. Includes many features you will not find in similarly priced applications. Ability to maintain the credit card processing relationship with our merchant services provider which keeps our fees much lower than companies that only offer Stripe, etc.

Cons: It will only accommodate a single provider.

Overall: We have used CounSol for over 2 years and have been completely satisfied with every aspect. This software has every feature you could wish for at an amazingly low cost. We were able to implement the application very easily. The support staff is always extremely helpful and responds promptly to our needs.

Recommendations to other buyers: We reviewed at least 30 different applications before deciding on CounSol. You will not find a better deal out there with the same features and great customer support.

Counsol review

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Counsol has made my practice easy and streamlined. It's helped me stay busy and booked by allowing a feature where people can schedule any time of the day or night.

Private Practice Rave Reviews

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: See my review.

Cons: That it isn't yet offered to Group practices.

I would love if the out of office feature for email could be set up on a recurring basis. i.e. I am offsite on Mondays and Fridays and would love to somehow represent that to clients on the calendar feature and in email response. (Maybe this is already possible though...?)

Overall: I learned of Counsol almost 4 years and have had an incredible experience. Most striking is how invested and responsive Jonathan (my assigned representative) has been in helping me address any questions or needs. I am a bit technologically challenged, and yet found Counsol to be very user friendly, particularly because Jonathan was available to answer my questions over the phone and in real time.

The features I most appreciate are the electronic scheduling feature, which has saved me hours each week that I used to spend playing email/phone tag with clients, only for them to respond after the offered time has been accepted by another client. I also appreciate the ease of billing, whether to submit client's out of network insurance claims or to keep payment records for myself. The mail feature puts me at ease given it is HIPAA Compliant, and has also been recommended to me by HIPAA trainers above all others for this reasons.

Also note that I have referred dozens of friends and colleagues to Counsol, all of whom have thanked me for the recommendation given their similar positive experiences.

Thank you to Jonathan and Counsol for allowing me to focus on what matters most, which is client care, and helping me to efficiently and effectively take care of the rest.

Perfect for counselors

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: CounSol has helped a great deal with building my counseling business. I have been using them for 6 years and the service has been most amazing in reducing no shows and managing billing. My clients are also happy with the ease of reviewing and signing forms online and receiving appointment reminders.

Couldn't Run my Practice Without it!

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am so grateful for the CounSol software to help me organize my practice. I do all my billing through CounSol and my clients love getting the reminders for sessions, being able to look at their payments and account and the fact that I can safely store their CC info and charge their account after a session.

Exceptional software

Jan 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using this software for 5 years now and I enjoy the overall ease of use. My clients love the appointment reminders. This feature alone has significantly decreased my no-show rate. Customer service has been great, they are easy to contact and response to issues is immediate. I also like the billing and charting features.
I would highly recommend this software to any therapist in private practice.

No need to look anywhere else...

Jan 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Video portal, simple to follow and use. Organized.

Cons: I hope to see a clear, easy way to submit client's super bill receipt to their insurance company if I need too. Video could be better quality.

Overall: When I decided to use a practice management system for my private practice, there were so many options out there. Overwhelming really. After a colleague recommendation, I chose CounSol.com because it had a secure client portal, a secure video session portal, and a secure email/journal area. I feel safe having my client's use the portal. My clients love their text reminders and individualized portal area. I love that I can keep all my client information in one place rather than have papers and information spread everywhere. It is simplicity at it's finest. Thank you!

CounSol has been super helpful

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, flexibility

Cons: There are time when I wish it could do more things. For example, on the progress note, I would like to completely customize the assessment, symptom description, and interventions sections.

Overall: I have been using CounSol for a couple years now. It has saved me a tremendous amount of time. Notes are faster, sharing records is faster, clients schedule themselves. I love that I can create my own forms. I love that I can see how many sessions I have in any given period of time and compare performance from year to year. Customer service has been very responsive. They have even created a fix in the software when I needed it to do something that wasn't already in the programming. I have been very happy with the service and plan to continue using it!

Counsel is fantastic

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Booking Online, Invoicing, and that my files are all in one spot

Cons: I think because we are in Canada some of the information does not relate to us across the border. It is also costs more money then other programs I have seen and it would be great if there was a better bundle plan for clinics that have many clinicians.

The feedback from my staff has been that when they need assistance or help it has been difficult to get immediate assistance, or no follow through. They end up figuring it out, but it would be nice if there was a call in number for general questions or assistance perhaps.

Overall: I am in private practice, and did not want the expense of an office manager. When I found Counsol I was more than excited as it was an office manager, and so much more. I love that we do not have to have paper files, and we no longer have the expense of needing extra storage. All of my fellow practitioners use Counsol and love it. Our clients often remind us how they like that they can book online, cancel and reschedule without having to wait for a call back. It has saved our practice a lot of money and time as it caters to our every need. Thank you Counsol for putting such a great program together. I honestly do not know what we would do without it.

Recommendations to other buyers: It is great for psychologists to use, but in my office I have a speech therapist and a Occupational therapist it would be great if it could serve multiple disciplines but I understand it is Psychology based. ***The biggest thing I do not like is if I am working with a family they have to each register, I can link them but in terms of invoicing and marriage counselling sometimes couples get upset that they have todo the process for each individuals. It would be great if they only needed to do it once, and there spouse of child was attached and you could click on their name for insurance purposes. I don't know if that makes sense, but that is one complaint I get a lot from couples and families as sometimes I see three of their children and they find it time time consuming to do each child separate versus being able to put a family or couple together somehow. My colleague only does psychological assessment and it is difficult to invoice for this as well.

No Regrets

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Allows for HIPAA compliant electronic communication, scheduling is easy, a journalling feature that clients enjoy, electronic billing straight from the software is easy, automated reminders. Too many to name.

Cons: When I have to print out progress notes they take up a lot of paper - not sure how that could be more efficient but I really have no regrets with this software.

Overall: It took me some time to settle on a practice management software and I have no regrets about my choice. I have been using CounSol for over a year now. Frees me up from many administrative tasks and the tech support help is personalized and rapid. Highly recommend them. https://counsol.com/site/index/?r=RQK12O

Recommendations to other buyers: If you are interested in telemedicine and an integrated video platform, this is the choice for you.

Best Investment for your Practice!

Aug 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very Visual and easy to navigate. You can choose what features to use and not use through your settings- very personalized.

Overall: Counsol.com has been able to make starting my own practice seamless. I have been a user for three years and it is a great investment. The features that I needed they added for me with amazing personal service! It allows clients to complete all their paperwork before our first session so it is more productive and not just forms. It keeps me organized and allows me to offer communication to clients between sessions through HIPPA secure journaling and email. User friendly with computer, phone and tablet!

Excellent customer service

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Counsol provides solid customer support, with quick responses to questions and requests. The service offers all the critical components a practitioner needs for an efficiently run mental health practice. Forms can be customized to match your particular practice demands, and clients find the site very easy to navigate.

My clients love it@

Aug 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My clients love how easy it is for them to book their appointments. I appreciate the ease in which my clients can move appointments around. It has reduced my no shows due to sending out reminders. This service acts as my receptionist.

Recommendations to other buyers: I would love it if their was a feature for clients to put themselves on a waiting list for cancellations.

Works for Me

Aug 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love being able to send text reminders to my clients!

Cons: Sometimes difficult/confusing to navigate.

Overall: I think this is an affordable way to organize my scheduling, document billing and payment and keep my client date base up to date.

Over two years with Counsol and I'll never go back

Jan 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I picked Counsol instead of other EHR solutions mainly because of its simplicity and capacity for customization. It was also an affordably priced option. Each time I have needed something or had questions the company has been responsive to my needs. Indeed, the software keeps getting better and better. It is flexible and intuitive and offers what I need to make sure my clinical records are in good shape.

To anyone considering whether to switch from paper, do not give it one more moment of thought, just do it! I cannot imagine ever returning to having to keep paper records. For starters, I can be certain that the basic details of my clinical record (e.g. dates of service, charges, basic demographic info) are always in place. Secondly, I cansecurely write a progress note from my home computer without having to illegally take a paper record out of the locked office.

The best feature: text message and email appointment reminders. I get almost zero no-shows these days. Before I started with Counsol I would often encounter either people forgetting their appointments or confusion about the time. All of that has disappeared. Clients can go online to remind themselves of when their next appointment is scheduled, and they start getting reminders for their upcoming appointment a day in advance. I still get some cancellations of course, but the decrease in no-shows alone pays for the service each month.

Another great feature: When I take on a new client I send them a link to my secure website and have them fill out my intake paperwork and sign my disclosure electronically before I ever see them. No paper to take up precious session time, and the clients love it.

Cons: Counsol doesn't have the complexity of some of the other systems and doesn't offer as many checklists. There are times here and there where I can't easily figure out the best approach to a particular type of documentation. I am actually still experimenting with how best to do treatment planning and my intake process. However, that's probably more my indecision than the software, because they have without complaint uploaded any form I have ever given them into an electronic form I can use in the system.

CounSol is a great addition to my private practice!

Nov 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: CounSol makes running my private practice so much easier; and the available features are client friendly. I've had no complaints from my clients about using the online tools.

I have used CounSol in my private practice since I started 2 1/2 years ago.

Sep 24, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros:
The best value for my small private practice
Clean and attractive display
Simple to use for tracking appointments, payments, client information, and and billing
Well integrated
Cloud based therefore available to me anyplace
HIPAA compliant
Secure e-mail
Client Treatment Plans
Cons:
None

Easy to use! Highly recommended

Sep 17, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have utilized this software for almost two years and it has become a staple in my day to day operations. Clients who were with me during my previous software and new clients alike thank me often for the appointment reminder feature. I love the patient portal and client's ability to manage their own appointments without contacting me first. The added benefit of having an online journal and mail system has been very helpful. Being a solo provider, it definitely assists with decreasing the number of calls I have to return. Although it doesn't have the added functionality of billing, I am told it's in the works. My account manager (jonathan) has been extremely helpful and prompt with answering any and all of the questions over the past two years. I recommend it for clinicians who see patients in office or online/phone.

We love it!

Sep 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using CounSol for almost two years. Compared to the old scheduling program we were using, CounSol is SUCH a BREEZE!!!!! It's very user friendly, easy to manuever around for setting up new accounts, billing, scheduling, all of it!!! Their customer service is GREAT! They always return my calls promptly and most times when I call in, they actually answer the call. I have never had to wait long to get answers to my questions. Our Account Rep. (Jonathan) is wonderful to work with. He is always very friendly, courteous and willing to help and listen to new ideas I suggest for the program. Several I suggested have now been implemented. It's nice to know they listen to their customers and their needs. My employer and I both love CounSol. I am so glad we made the switch.

Great Product!

Sep 15, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been so happy with CounSol.com. It's easy to use (with a slight learning curve) and the customer service is great (Jonathan at tech support always responds promptly and is super helpful)! My clients appreciate features like the session reminders and the ability to download their involves from home. It's also the only product that I found that allows for encrypted video conferencing which has helped me reach more clients. Can't recommend this product highly enough!

I began using CounSol about 2 years ago and have been happy with my decision since day 1.

Sep 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Initially I used the software mainly for the text appointment reminders. My clients love this feature. Now I use all of the features of the program, except the billing program. Even then, the ease in which I stay organized with my client's appointments has helped me bill more accurately. The program automatically logs my hours, so my bookkeeper quickly notices discrepancies in my reported hours and what CounSol records. My experience with customer service has also been exceptional. I am very happy with my decision to chose CounSol over other programs that I tested. I highly recommend CounSol.com

Excellent Product!

Sep 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had been looking for 3 years for an on-line, HIPPA-compliant, reasonably priced portal before I subscribed to CounSol. CounSol matches what I was looking for. It is easy to use: Neither therapist nor client need to be technologically savvy. The customer service is wonderful! I cannot name a "con".

Very Satisfied, you will enjoy the features!

Sep 01, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: On several occasions I have researched the software packages designed for a private practice. I have found CounSol to be the most powerful and practical counseling tool on the market. Pros: CounSol seems to be running on a reliable and stable server, that is to say I have never had the software crash on me while using it. From setting up a new client, scheduling appointments, reminders, sending secure messages, progress notes and treatment plans, I've found it to be very helpful in its design. Cons: It is great for super billing and invoices, but my accountant would like a better sales report. With that said, I have yet to find a software program that is everything I want from the clinical side and financial side. Overall I am very pleased with CounSol and have no plans to ever stop using it, and highly recommend this software to all clinicians.

Best Decision for My Practice

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Using CounSol.com has been one of the best practice management decisions I have made. CounSol.com is easy to use and makes my day-to-day business tasks so manageable. It helps me to keep documentation, scheduling, billing, and paperwork all in one place and allows me to communicate with clients via video and e-mail securely. The support provided to me has been outstanding-timely, professional, efficient, and helpful. I love using this program! I am always recommending CounSol.com to my colleagues.

I am a psychotherapist in private practice, and I have been using Counsol for over two years.

Aug 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Counsol has been great. I love being able to have my scheduling, billing, electronic health records, and online video capability. For a private pay practice, it's perfect. I loved being able to add my own forms. I would have liked it if their staff would have entered the forms for me because it took so long, but that was the only limitation. I highly recommend them!

It's been great!

Aug 28, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This site has been great for my virtual practice. I rarely have last minute cancellations and my clients love the email reminders. The customer service is easy to reach most of the time and my concerns get taken care of quickly.

Huge Potential, not quite there yet

Aug 27, 2015
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: First the pros: I chose Counsol.com after comparing and trying out similar services. I ultimately chose Counsol because of the fully integrated platform it offered (ability to process payments, online scheduler, secure video/chat platforms, etc.) Considering Counsol.com offers all these implements at HIPAA compliant levels made it a no-brainer for me. My clients repeatedly comment on the ease of use from their end, and are also appreciative of the convenience it affords them in terms of contacting the office (virtually) when it's easiest for them, and knowing those communications are secure. The option of requiring entry of a credit card to access the functionality of online scheduling for clients (most specifically new clients) would reduce "no shows" if that is an issue.

Cons: the system often seems cumbersome on the practice end. It often seems to me there would be much easier (read streamlined) ways to accomplish many tasks. Additionally, while you can utilize attachments to send to your clients, there is no way for your client to return those to you electronically. Example: because my Intake forms are so specific, it makes far more sense for me to send them as an attachment to new clients for completion. As it currently stands, the client must then print them out and return a hard copy--basically defeating the purpose of an electronic medical record. There is an option to build "Forms", but again, that would be so labor intensive and could not actually replicate my current forms--which were crafted with purposeful specificity--that forms are not a feasible option. Even the ability to add forms via upload would be a huge improvement!

This is less of a Con and more of a glitch: if clients want to utilize their HSA or FSA card for payment purposes, they cannot through this system. What I've been able to gather so far is that this is secondary to how Counsol is listed/appears on the back end as a product. Attempted transactions on Counsol.com are declined because Counsol appears as "software" or a software product, and since you can't use an HSA/FSA card to purchase software (or anything other than immediately identifiable health care costs), each transaction is declined. I have another payment method available while inside my office, but again, this largely defeats the purpose and keeps this platform from being fully and independently online operationally.

Saves money and time very efficient

Aug 20, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I haven't had any negatives with software. I have been able to operate my practice without an assistant which has decreased overhead. The reminders help decrease no shows and late cancellations.

Simple to use and effective

Aug 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have appreciated the promptness of my client manager's responses to my needs. After three years with the service, I have never had a single concern.

Very helpful and easy to use platform for clinicians and clients!

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very responsive IT support. Quality video conferencing program that requires little bandwidth.

Very good service for private practice therapists.

Aug 19, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Counsel.com for going on three years now and I am very satisfied with it. The staff are very responsive when I have questions and need assistance. They will even created customized online forms for me. Though the site isn't as intuitive as I might like sometimes, once I learned how to use it, it's made managing my private practice much easier. I haven't had any complaints from clients about the online portal. Mostly I just hear how easy it is for clients to complete their paperwork before they arrive, communicate with me securely, and utilize the journal function to stay connected between sessions. If there's a downside to Counsel, it would be if you take insurance. Other services more easily integrate billing insurance, but my colleagues who use those services, often complain about what they don't have that I do because I use Counsel.com.

2 Thumbs up for CounSol!

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using CounSol for over 2 years and find it to be easy and effective for my work. There have been times when I have been 'stuck' on how to use it but then Customer Service demonstrates its speed, reliability and support. Jonathan is my CounSol Rep and he is very responsive to questions and requests for updates to the program. There is not integration of electronic insurance billing, but it is my understanding that this is in the works and due out very soon. I am a very satisfied customer of CounSol!

Wonderful flexibility and function for mh records

Aug 19, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The website is easy to use and wonderful forms and capability to make your own forms. I love how they look when you print them. The only thing I would love is if there was the ability to work wth psyquel.com to have everything mental health counselor would need. Psyquel website is much less easy to use, but it comes wth billing help. I wish it was all on the counsol website but had the billing capabilities and service of psyquel.com. Service has been phenomenal from both places. Anytime I need a change to my info they change it in a day or less! I have also felt that this site has saved me time and money in so many ways.

Great customer service, meets all my needs

Aug 19, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Counsol.com for over two years and it has been great for my growing practice, allowing me to be completely paperless. The customer service is fantastic, with a real live person available either over the phone or via email who gets back to me right away. Software is updated all the time, and clients can pay me directly via PayPal.

CounSol is great for private practice!

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: CounSol has made my patient records, scheduling and financial record so easy.
One of the most helpful things is the reminder e-mails, calls or texts. My clients love this feature and so do I!
I have recommend CounSol to colleagues and supervises just starting out.

The People Make Counsol Excellent

Aug 18, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Counsol has everything I need for my private practice. The learning curve is not very steep -- you can start right away and it walks you right through the basic aspects. Beyond that, the customer service team is the very best part of this service: They are always available, very patient, and super-helpful. The only con is that the billing part can be a little difficult when there is something not totally straightforward -- like an insurance snafu. But otherwise, this is a great way to keep records, and I have been very pleased with it.

Counsol Streamlines My Practice

Aug 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Counsol for about 3 years now and it has streamlined my practice and saves me so much time. My clients frequently tell me how much they love the appointment reminders. Most of my clients keep a credit card on file and with a simple click the credit card is charged and invoice paid. I can now bill my weekly clients in about 5 minutes. My practice is now paperless and all my notes are kept online. It is a very easy program to use and the customer service is prompt and very helpful! I always recommend Counsol to my colleagues looking to use an online program.

I've been using this software for two years now. I love how easy it is use.

Aug 08, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support