Who Uses This Software?

CounSol.com is a revolutionary live online counseling solution custom designed for Therapists and Counselors to provide secure, confidential, and reliable services to their patients.


Average Ratings

145 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.95/month/user
  • Pricing Details
    Limited Time Only Save $5 off Monthly rate. Promo Code: Capterra5
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CounSol.com
  • counsol.com
  • Founded 2011
  • United States

About This Software

Complete counseling practice management solution that offers live online chat & video sessions, custom questionnaires & forms, email messaging, scheduling and calendar, billing and invoicing, treatment plans, and more.


Features Checklist

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

Product Reviews

Site has been a boon for my practice

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use. On my end, I can quickly look up calendar items, client data, and secure messages.
Customer service has always been great!

Cons: Sometimes new clients get confused going the initial intake process.

Overall: I have been using Counsol for the past two years. It makes it easy for new clients to register, set appointments, and securely communicate. All of this is done seamlessly using a link in my website.
I have heard many people say that this is the best tool they have seen for the purpose.

Counsol is awesome!

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: HIPPA compliance regarding virtual therapy and notes and the ability to have all client info in one place.

Cons: Insurance billing and the inability to add other therapists for a group practice.

Overall: Counsol has made my private practice seamless in how I accommodate clients, bill, and stay HIPPA compliant.

My clients LOVE using CounSol and so do I!

Feb 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Excellent customer service. My account representative returns emails and calls quickly and is very helpful.

Counsol is a great resource

Feb 20, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Counsol has helped me manage the details of my practice from scheduling to billing. The customer support I received from Jonathan has been outstanding. I recommend this to all of my colleagues.

easy for clients

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: very easy to use for both clients and clinicians

Cons: I wish that there was more reporting capability

Overall: This is the easiest platform I have used for client interaction. Not only is it easy to set up for clinicians, I constantly get compliments on how easy it was for a client to register, journal and schedule their next session.

Great customer support is the reason I have this service.

Feb 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I didn't give five stars because of no group practice, overall interface is mediocre in style and ease, and adding codes to invoices post session should be easier and should be able to add to all invoices at once rather than one at a time. Overall, it needs some improvement to be great.

Excellent Program

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have tried other software programs for my practice and CounSol was one that has continued to deliver what I and my clients need to communicate with me. I like the fact that I am able to download my own forms in lieu of using what the program has to offer which allows it to be my own. I would and have recommended it to others.

Excellent and Professional

Feb 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Security and ease of use.

Cons: Some clients find it difficult to navigate through without help.

Overall: I have been using counsel for 2 years and love it! It is easy to use, HIPAA compliant, clients are able to email me through this system as well as use the journaling option for their own privacy and can share what journals they choose to with me, their Therapist. They are also able to go in and download their invoices for tax purposes at their convenience. I am able to upload forms specific to my practice as well as keep professional records. The customer service is fast, efficient, and professional. I highly recommend CounSol.com

Recommendations to other buyers: To take a closer look at the client's side of it and see what can be done to make it more user friendly for them.

Counsol makes things easier

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the fact that my clients can access paperwork and fill out paperwork before their first session, and that they can schedule their own appointments and pay for sessions through my portal. I don't have to worry about creating superbills, as they are generated by the system after the session, and clients can access them directly. There are various options for note-taking-- I use the built in DSM-5 form, and was able to customize it to some degree to reflect the treatments approaches I use. Many of my clients have told me that they like using the client portal, and that it's more convenient for them as well.

Counsel Review

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Counsel has been a good admin support for me. I especially like the automatic reminder feature options. Clients express the same sentiment and my no-shows and last minute cancellations have been greatly reduced.

Whole Management System in One Spot!

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Easy to use! Easy for clients to use! Incredibly comprehensive! Quick and accurate support! I couldn't run my private practice without it!

Best Practice Management Software

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: After trying out several practice management softwares, I decided on Counsol. I have been using Counsol for over 2 years. The main reasons I chose Counsol were the professional-looking interface, the ease of use, and the flexibility to customize forms. I especially like the ability to have clients read, fill out, and sign forms online. When they come in for their first session I don't have to take up most of the session with paperwork. I like that I'm not tied to pre-existing forms, and I have created many of my own forms for the purpose. Clients also appreciate getting email reminders the day before their session. Having a place to exchange secure messages and upload documents is great. The insurance billing feature allows me to do all my billing with a few clicks. This saves a lot of time and frustration. The information auto-populates from the invoice, which is produced automatically from the calendar. I would prefer to skip the invoice and have information auto-populate from a treatment plan, but that's not a major issue. Jonathan has been very responsive whenever I have a problem or suggestion, and a couple of my suggestions were quickly incorporated into the software. The only feature that leaves room for improvement is reports. It would be great to have a lot more reports, either pre-formatted or customizable, about the practice. Counsol regularly adds features, so I wouldn't be surprised if they also improve this area. Every once in a while I give another look at other software, but I always come back to Counsol. It offers a combination of features, ease of use and customer service not available in other companies, even more expensive ones. Overall a great value.

Recommendations to other buyers: It's definitely worth the money.

Counsol Review

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been very satisfied with all of the services provided. I have recommended the services to others and will continue to do so.

Very effective for Private Practice Counseling

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Counsol has been very helpful in getting my practice going. It can do everything I need it to do, from billing, notes, attachments. It is much better than having paper charts, and easy for new / upstart practices to afford. Highly recommended!

Counsol is user-friendly and HIPAA secure!

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Counsol is very easy to use. There is no need to download software to use the sight and my clients love the features - the journal - email - and ability to schedule with me themselves. I appreciate the layer of HIPAA security. The support is amazing and super responsive. My account manager, Jonathan, is always available to help me with questions.

Recommendations to other buyers: N/A

A great EMR system

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I've been using CounSol in my practice for a couple of years and find it to be very user-friendly. It was time-consuming to transition from paper files to and EMR but in the end, I'm so glad I made the move. Customer service is the best I've ever encountered. They are prompt and never fail to resolve any issues or concerns. I appreciate their willingness to incorporate new features in a timely fashion. This system is definitely worth the money. In fact, it's quite a bargain. I'd encourage you to contact them for a demo.

Recommendations to other buyers: The team's willingness to update forms and features is greatly appreciated.

Counsol software

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a terrific platform that I love using, it has completely streamlined my private practice management

Great streamlined my private practice

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: After years of being in private practice, I could tell that I was getting close to burn out. Like most of us, I am the therapist, the janitor, the office manager, the marketing team, and everything in between. It was just too much on me. At the suggestion of a friend, I started looking at scheduling software. I searched online and ran across several different options, and even tried them out. I found one that I liked, but it was designed for hair salons and similar business. I made notes of my favorite features and then started another search once I realized that electronic records and scheduling systems were actually within my cost point. I had no idea what was possible before. I still have the piece of paper somewhere in my stack where I sat down with all of the various software programs I found that were designed with therapists in mind. I wrote down all of the features and then bubbled in which programs had which features. Counsol was the only one that had all of the features that I needed. Client scheduling, reminders, records, and a way to complete all paperwork online before the session, check. A way to integrate credit card/online payments and to work seamlessly with my website, check. A way to conduct sessions via secure electronic means inside the system (so no one has to download special programs), check. A place for me to store common worksheets that I share with clients, and even to set it up so clients only get access to those things that pertain to their treatment, check. A way for clients to download Superbills to share with their insurance companies, check. A way to share notes with clients on what to do between sessions, check. A place for me to privately share my reflections to help keep me on track, check. A journal option for clients that allows them to record their thoughts between sessions and to decide whether or not to share it with me, check (no one else has this to my knowledge and my clients absolutely adore it). A way to block clients from being able to schedule at certain times, or to only allow certain session lengths or types (phone, video, etc.), check. Everything with Counsol has been perfect. Once the tech team made an upgrade that wasn't my favorite. I contacted Jonathan and within hours, they had made it possible for me to go back to the other way. I can't say enough good things. They have made my life much easier for the past few years. I can't imagine functioning without them. I now have peace of mind!

Recommendations to other buyers: This software makes it easy for me to do my notes. Open up the site on my phone, click on the full site version, and then use an app that transcribes my speech right into my client notes. Huge time saver!

CounSol.com makes it possible for me to have a private practice!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I feel indebted and blessed by the capabilities of the CounSol.com software and for the staff at CounSol.com! This software makes the administrative management of my business possible: comprehensive yet easy to use. And, it's affordable. I did not even consider taking the leap into private practice until I saw the capabilities of this portal in handling my clients' needs and my needs as a business owner in this complicated electronic era. The software handles all my important business needs - scheduling, billing, email correspondence, therapy notes, etc. - by a secure platform. I have relied on the staff many times, especially in setting up my site, and I found them to be conscientious and readily accessible. I believe that this is my 3rd year in my current private practice because of CounSol.com and I am so happy to provide this review for them.

Counsol transformed my practice!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As an independent practitioner, I am responsible for all aspects of my practice - booking appointments, billings, receipts. Counsol has completely revolutionized the way I work. The system is completely user-friendly. Clients love it. They find the appointment reminders and advance invoicing very helpful. My no-show rate has almost gone down to zero. It is so easy to set practice hours and book recurring appointments. Before Counsol I found keeping track of who had paid or not to be such a chore. The website can give me all kinds of projections - outstanding payments, money earned in a week, a year. I could not run my thriving practice without this support. It is a huge time saver. When I first started using Counsol the tech support was phenomenal. Always available to help and get me adjusted to the platform. I highly recommend Counsol.

Counsol.com

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My clients report that the website is easy to use. The secure journal has been a very nice augmentation to the therapeutic process. Customer support concerns are responded to quickly.

Useful and reliable without overdoing it

Jan 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: Sometimes too many bells and whistles can over complicate an application. CounSol gives me a great balance of functionality and friendliness. It does the core things I need well, and I don't have to spend a lot of time figuring things out. Also, my account rep, Jonathan, has been exceptionally receptive and helpful in my initial set up and when I've had questions or requests.

Recommendations to other buyers: If you're just signing up, please give my name as your referral source!

Ok software

Jan 30, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: The features and functionality could use some improvement, for example, ease of uploading documents and/or changing documents to usable documents for clients. Also, there is a flaw in the system regarding duplicate registration. This still has not been repaired in over a year. Not compatible with the Paypal system or Google.

Recommendations to other buyers: Already done

Vendor Response

by CounSol.com on February 07, 2017

Thank you very much for taking the time to review our service. Your input, and the feedback from all of our members is vitally important to us and we always want our members to be satisfied with our service. Please contact your personal account manager, so they can address your concerns.

Best value you will find, ease of use and the additional text message reminders are worth it alone!

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: I have been using CounSol for a few years now and it has made my life so much easier. Online scheduling, the ability to have clients complete their forms prior to their intake appointment speeds things up. Also the ability to track everything; progress notes are easier, forms are easier, filing is easier. This was our first venture away from paper files and I can honestly say I have been more than impressed.
There are a few things I would still like to see first and foremost the ability to have more than one clinician on a single account. I am a small agency whom employs another counselor only part time so all of the entering and tracking on the system still has to be done by me; the account owner. Also, you are assigned a single account manager -where I could see could be very beneficial. However, sometimes I feel the one I have been assigned isn't always the most professional or courteous. I have taken to making my requests on their help page if I absolutely cannot find the answer under FAQ's.
Overall, however; this is a wonderful program and has helped my business keep up in the world of technology. My clients love the text message and email reminders about appointments and for the price you won't find anything better!!

Recommendations to other buyers: We researched several EHR programs when we were planning our switch from paper files and found this one to be the most effective and the most affordable. I am very happy with my service and plan on being a customer for many years to come

Best of all I tested!

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I tried and tested over 10 different online scheduling, billing, practice management options. Many had good features, but none had the range of flexibility I needed for my unique needs--except for CounSol, that is.

For example, I primarily need it for scheduling and billing, but not for an online medical record (which it does very well though) as I use old school paper charts still. I can opt out of having to make notes with CounSol and can't with others.

Another thing I needed was for my clients to be able to schedule themselves if they want through their own portal. Other programs require you to approve the appointment request though first. In my practice, I want LESS steps, not more. And CounSol let's them schedule their own sessions without my approval, though I think I can require them to if I want. The bottom line point is that they have the most flexibility in how YOU need to customize it for YOUR practice vs conform your practice to its system like so many others I tried. And my clients love not having to play phone, text, or email tag just to get an appointment (as a solo practitioner somedays are busier than others and I can't always get back to people right away). That aspect alone has made my life SO much simpler and has improved the client experience as well.

Also, customer support responds very quickly and I have the same account person assigned to me who knows my account!

So bottom line: as someone who researches the heck out of products and services before settling in them, I can say this is hands down the best online practice management tool I've ever tried and recommend it highly.

Great service for solo or small practice

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: This is a great software for my practice or any small practice. Very functional and easy to use and even easily accessible via smart phone.

Recommendations to other buyers: Very easy to use and does a lot of the work for you and managing your calendar, finances, reminders, etc.

With CounSol I've got it all taken care of.

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: When I started in private practice, I used a service that answered my phones and took care of my billing. They worked well, but it was a large expense. Now with CounSol and a small monthly fee, I make the initial client contact, which I prefer, and the rest is pretty smooth. From the moment I send a new client to the CounSol link on my web-site, I know it's all taken care of: forms, scheduling, session reminders out, billings and invoices, client notes, and much more. And when I have a question or a difficulty, my CounSol acct rep has been outstanding in getting back top me on the same day and straightening things out. I couldn't give CounSol a higher recommendation.

Excellent program for my small but active practice!

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I have a small and thriving private practice so needed a program that was user-friendly and could be adjusted to meet my specific needs. Counsol was just what I needed; Easy to use, intuitive, able to personalize to fit my needs and great support!

Highly recommend

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: CounSol.com has made my overall practice management streamlined and efficient, so my primary time and focus are on providing clinical services. My patients seem to really appreciate 24/7 scheduling, viewing their patient accounts, and using other secure functions. Customer service and technical support are attentive and quickly responsive. And, Counsol.com has HIPPA compliant features for BAA agreements, video and online services, and electronic claim filing, etc. Highly recommend

Recommendations to other buyers: I'm very pleased and I recommend often to colleagues!

Counsol review

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Counsol is like having your own administration staff. It's easy to use and saves so much time. I have very few no shows and I'm sure it's due to the reminders that are sent to clients. I have had very positive feedback from clients. The support is amazing

Why I choose counsol.

Jan 29, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: They have the most responsive tech support. Scheduling made simple. Love the client portal. The invoices are easy to use. Each feature can stand alone. Totally compliant with HIPPA. The video chat feature accommodates traveling or home bound clients.

Good software for a counseling practice

Jan 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: Customer support is fast and excellent. I have noticed a few issues when using the software on my cell phone, but other than that it is straightforward. Would be nice if the video conferencing feature was included in the cost at no additional charge.

I like Counsol

Jan 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Counsol has worked well for me and provides great customer support. It has been helpful for me to have this resource.

Fantastic!!!!

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a multi location facility with many clinicians. There are many EMR systems out there that are much more expensive. Counsol has some limitations but it is truly the best value on the market and is constantly being updated.

Can't Imagine Doing Business without CounSol

Jan 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: CounSol has simplified and streamlined my ability to schedule, remind, securely communicate with, see clients and maintain all documentation. I'm grateful for the ease of use and security as well as the prompt customer service. The only drawback I've experienced was with the online video sessions as most of my clients did not have sufficient internet connection/speed. As CounSol is continually improving and upgrading, I'm sure this technology will be improving as well. Thanks to all of you behind the scenes who keep my business running so smoothly!

Great for tracking

Jan 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: The best thing for me about counsol, is it's ease of use for tracking my clients and the fees associated with the services they receive.

Extremely Pleased

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I have been using CounSol for several years and am extremely satisfied and have had a positive response from my clients.

Great program for individual counselors, still needs work for counseling practice

Jan 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: First of all, let me tell you I wanted to give Counsel five stars because, for the most part, their solution has been fantastic for us. The text confirmations for clients, overall ease of setting up billing, and linking to Gmail calendar are great.

The reason it is getting four stars is a few items:

1. If you have more than one counselor in your practice and want integrated solutions for all counselors, this is not your best bet. Having to have four separate log-ins and four separate browsers is not very practical. We've been told for 2 years a solution is in the works but nothing so far.

2. The reporting and sorting capabilities (especially for billing) are too limited. Wish we had more abilities to sort by the amount and other ways.

3. No mobile app yet, but there is now a mobile mode for the GUI which is fairly good.

Overall, 4 stars, creeping up on a 4.5 and a definite 5 if they ever improve reporting capabilities and provide an integrated solution.

Aaron Thomas - LPC

Simplifies my practice

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Switching to counsol has made managing my private practice much easier. Customer support has been very responsive and the developers have implemented many of my suggested changes. The other development changes that have been made have all been imprints improvements and made this a very flexible and robust system.

The free initial setup input all of my client intake forms, and then I was able to go into those forms and improve them in order to take advantage of the technology. I have also copied and modified those forms for individual clients, as needed. Modification and customization is very easy and intuitive for me. These features were much better than some of the very expensive systems I encountered during my search.

My clients love the ease-of-use, and that we don't need to spend time on forms or payment during our sessions. They also love receiving appointment reminders (which I send out on their cancelation cutoff day). Some of my clients enjoy using the journaling feature, which allows them to choose whether or not they share an entry with me.

I mainly use the system for scheduling, billing, and collecting client intake documents. The integrated scheduling and billing features have been major accounting time savers for me, and having secure credit card storage in the system means that I don't have to worry about billing clients, and I have a way to confirm appointments with credit cards (especially virtual sessions), as well as charge clients for late cancelation, according to my cancelation policy.

I still take notes on paper, as I prefer not to be typing during my clinical sessions. However, in order to keep client files as required by law yet manage paper in my office, I have been scanning and uploading closed client files to CounSol as attachments, and then shredding the paper.

One downside was that one of the main features I hoped to use when selecting a system was the video chat feature. I have not found that to be reliable. It might be because of my Windows 8 operating system or drivers, but the customer support for that feature was lacking. I have been a user for over 3 years now, so perhaps that has improved along with the other features.

Other than that, the system is perfect for me and a major time, money and space saver. I can't imagine life without it now. Thank you!

Satisfied Customer

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have used counsel.com for a few years now. I appreciate the ease of use. I do not use all of the features but it's nice to know they are in place when I'm ready. My clients LOVE the text reminder messages. They have decreased my no-show-no-call percentage. Great customer support from Jonathan.

CounSol is fantastic!

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been *very* pleased with my experience with CounSol. It offers all of the usual components required by therapists -- progress notes, treatment plans, etc. -- as well as scheduling (which syncs to my Google calendar), appointment reminders for clients, billing & invoices, credit card payments, and an online portal that allows confidential HIPAA-compliant e-mail communication with clients.

I've received very positive feedback from my clients about the system, and I've been extremely impressed with the IT support. When you sign up for the system, they assign you an IT representative who is then available directly through e-mail and phone. No automated phone trees to reach a customer service representative! The IT person will help you set up the system, import/design any forms you'd like to use, and help you link CounSol to your existing website. It's wonderful. They're also very responsive to suggestions for improvements.

As with any EMR system, there's a bit of a learning curve, but I've found CounSol to be fairly intuitive, and any questions I've had have been answered within hours (often within minutes!) by my IT rep. I encourage any therapist to give CounSol a try.

Counsol.com

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I was thrilled to find Counsol.com when researching cloud based counseling software. Counsol has all the features I was looking for in one program. The secure site protects client confidentiality and allows clients to share information and make payments securely.

Recommendations to other buyers: The option to bill insurance companies directly through the site would be efficient and save time.

Awesome product

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Using CounSol.com has given me the ability to be secure in everything I do. It has made my transition moving from California to Texas easier because of the ability to do HIPAA compliant online counseling with my clients in California, which is why I went to the system in the first place. But the ease of scheduling clients, billing insurance, and keeping records has made it an even greater value! I highly recommend CounSol.com.

Recommendations to other buyers: It's worth the effort to transition -- I paid a company to come in and scan all my paper files and then I just attached them to the clients when I set them up. It was a very worthwhile investment.

CounSol is the back office support you need!

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have used CounSol for three years now and am thoroughly satisfied with their product. Their customer service is top notch! I am thankful to have found such a helpful back office tool, which makes the functionality of my private practice seamless.

GREAT customer support!

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My contact with Counsol always responds quickly and is always a great help any time I need something!

Recommendations to other buyers: Having a counsol contact makes any problems easy to handle!

Overall a solid product with great customer service

Jan 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been with Counsol for 3 years -- there are many things that are great about the service: customer service 5 STARS, functionality, ease of use by practitioners/clients, tracking billing, some useful reports, ability for clients to complete paperwork ahead of time AWESOME!, etc. My big complaint is that 3 years ago when I signed up they assured me that a multiple clinician portal was "the next item up for development" -- 3 years later, nothing. They have been GREAT about giving me a discount for multiple providers that are at our offices however...now that we are up to 5 therapists, it is quite cumbersome to manage for our scheduler. If you are a solo practitioner this is a great product. If you have several therapists at your Center, take a pass. (dated: 1/25/2017)

Great program for a small practice.

Jan 23, 2017
5/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using this program for over two years and have not been disappointed. I explored a lot of different options, and found this to be the absolute best bang for the buck. I have not been disappointed. Customer support is unbelievably fast and helpful.

Love the client appointment reminders

Jan 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have assessed various practice software and I liked Counsol.com the best because appointment reminders were part of the software and I did not have to pay an additional fee. Those reminders have decreased no shows by 50 percent and are a must in any software you buy. I pair this software with a free medical billing website called office ally and both of those together meet my needs for my practice.

Recommendations to other buyers: pair it with a free billing software like office ally and look for discount promotions like following them on twitter for a reduced rate

CounSol.com Has Provided My Practice a Solid Foundation

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using CounSol.com since I started my practice in 2014. I looked at several other EHRs, and I was impressed by CounSol.com's functionality, as well as the access that I would have to my records when/if I close my practice. Since then, it has only improved. When the ICD10 changeover happened, it automatically changed all the codes, and I only have to type a few words of a diagnosis in for it to pull up a short menu of full diagnosis names and codes for new patients. I can take credit card payments through it, and it added the ability to seamlessly bill insurance companies in a few minutes and then keep track of which claims have been paid. It's easy to schedule appointments, review progress notes, and determine which clients I still need to submit insurance claims on, and it enables me to run my practice without having any staff. My patients also love getting text message reminders for appointments.
Customer service also has been quick to respond to any issues. For example, I recently started billing a very small insurance company that only takes paper claims. Counsol.com's clearinghouse partner is able to print claims, but my account interface wasn't designed to let them know that I needed a paper claim. I contacted the clearinghouse and they told me what I needed my submission to them to say, then I contacted Counsol.com, and within 24 hours, Counsol.com had adjusted the interface to enable requesting a paper claim. It's worked perfectly since then.
All in all, I am extremely happy that I chose this EHR, and I recommend it whenever a colleague is considering making the switch from paper records.

great resource for therapists!

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using Counsol.com for over 2 years now. I've been very pleased with how easy it has been for me and my clients to use. It took a little time to figure things out, but the support was excellent! I had a direct email and phone number for a customer service rep assigned to me and he has always gotten back to me within a few hours. This service has saved me a lot of time and money, made my accounting easier, reduced no shows and scheduling mishaps to nearly none. My clients appreciate the reminders, clarity, ease of payment and forms to submit to insurance. I highly recommend this service!

Has saved me so much time

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have thoroughly enjoyed using Counsol. It has helped me become more organized, time efficient, and track my clients' progress and contact more consistently.

Best Software for Single Practitioner

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have used CounSol for over 2 years and have been completely satisfied with every aspect. This software has every feature you could wish for at an amazingly low cost. We were able to implement the application very easily. The support staff is always extremely helpful and responds promptly to our needs.

Recommendations to other buyers: We reviewed at least 30 different applications before deciding on CounSol. You will not find a better deal out there with the same features and great customer support.

Counsol review

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Counsol has made my practice easy and streamlined. It's helped me stay busy and booked by allowing a feature where people can schedule any time of the day or night.

Private Practice Rave Reviews

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I learned of Counsol almost 4 years and have had an incredible experience. Most striking is how invested and responsive Jonathan (my assigned representative) has been in helping me address any questions or needs. I am a bit technologically challenged, and yet found Counsol to be very user friendly, particularly because Jonathan was available to answer my questions over the phone and in real time.

The features I most appreciate are the electronic scheduling feature, which has saved me hours each week that I used to spend playing email/phone tag with clients, only for them to respond after the offered time has been accepted by another client. I also appreciate the ease of billing, whether to submit client's out of network insurance claims or to keep payment records for myself. The mail feature puts me at ease given it is HIPAA Compliant, and has also been recommended to me by HIPAA trainers above all others for this reasons.

Also note that I have referred dozens of friends and colleagues to Counsol, all of whom have thanked me for the recommendation given their similar positive experiences.

Thank you to Jonathan and Counsol for allowing me to focus on what matters most, which is client care, and helping me to efficiently and effectively take care of the rest.

Perfect for counselors

Jan 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: CounSol has helped a great deal with building my counseling business. I have been using them for 6 years and the service has been most amazing in reducing no shows and managing billing. My clients are also happy with the ease of reviewing and signing forms online and receiving appointment reminders.

Couldn't Run my Practice Without it!

Jan 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am so grateful for the CounSol software to help me organize my practice. I do all my billing through CounSol and my clients love getting the reminders for sessions, being able to look at their payments and account and the fact that I can safely store their CC info and charge their account after a session.

Exceptional software

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using this software for 5 years now and I enjoy the overall ease of use. My clients love the appointment reminders. This feature alone has significantly decreased my no-show rate. Customer service has been great, they are easy to contact and response to issues is immediate. I also like the billing and charting features.
I would highly recommend this software to any therapist in private practice.

No need to look anywhere else...

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: When I decided to use a practice management system for my private practice, there were so many options out there. Overwhelming really. After a colleague recommendation, I chose CounSol.com because it had a secure client portal, a secure video session portal, and a secure email/journal area. I feel safe having my client's use the portal. My clients love their text reminders and individualized portal area. I love that I can keep all my client information in one place rather than have papers and information spread everywhere. It is simplicity at it's finest. Thank you!

CounSol has been super helpful

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using CounSol for a couple years now. It has saved me a tremendous amount of time. Notes are faster, sharing records is faster, clients schedule themselves. I love that I can create my own forms. I love that I can see how many sessions I have in any given period of time and compare performance from year to year. Customer service has been very responsive. They have even created a fix in the software when I needed it to do something that wasn't already in the programming. I have been very happy with the service and plan to continue using it!

Counsel is fantastic

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am in private practice, and did not want the expense of an office manager. When I found Counsol I was more than excited as it was an office manager, and so much more. I love that we do not have to have paper files, and we no longer have the expense of needing extra storage. All of my fellow practitioners use Counsol and love it. Our clients often remind us how they like that they can book online, cancel and reschedule without having to wait for a call back. It has saved our practice a lot of money and time as it caters to our every need. Thank you Counsol for putting such a great program together. I honestly do not know what we would do without it.

Recommendations to other buyers: It is great for psychologists to use, but in my office I have a speech therapist and a Occupational therapist it would be great if it could serve multiple disciplines but I understand it is Psychology based. ***The biggest thing I do not like is if I am working with a family they have to each register, I can link them but in terms of invoicing and marriage counselling sometimes couples get upset that they have todo the process for each individuals. It would be great if they only needed to do it once, and there spouse of child was attached and you could click on their name for insurance purposes. I don't know if that makes sense, but that is one complaint I get a lot from couples and families as sometimes I see three of their children and they find it time time consuming to do each child separate versus being able to put a family or couple together somehow. My colleague only does psychological assessment and it is difficult to invoice for this as well.

No Regrets

Nov 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It took me some time to settle on a practice management software and I have no regrets about my choice. I have been using CounSol for over a year now. Frees me up from many administrative tasks and the tech support help is personalized and rapid. Highly recommend them. https://counsol.com/site/index/?r=RQK12O

Recommendations to other buyers: If you are interested in telemedicine and an integrated video platform, this is the choice for you.

Best Investment for your Practice!

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Counsol.com has been able to make starting my own practice seamless. I have been a user for three years and it is a great investment. The features that I needed they added for me with amazing personal service! It allows clients to complete all their paperwork before our first session so it is more productive and not just forms. It keeps me organized and allows me to offer communication to clients between sessions through HIPPA secure journaling and email. User friendly with computer, phone and tablet!

Excellent customer service

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Counsol provides solid customer support, with quick responses to questions and requests. The service offers all the critical components a practitioner needs for an efficiently run mental health practice. Forms can be customized to match your particular practice demands, and clients find the site very easy to navigate.

My clients love it@

Aug 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My clients love how easy it is for them to book their appointments. I appreciate the ease in which my clients can move appointments around. It has reduced my no shows due to sending out reminders. This service acts as my receptionist.

Recommendations to other buyers: I would love it if their was a feature for clients to put themselves on a waiting list for cancellations.

Works for Me

Aug 29, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I think this is an affordable way to organize my scheduling, document billing and payment and keep my client date base up to date.

Over two years with Counsol and I'll never go back

Jan 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I picked Counsol instead of other EHR solutions mainly because of its simplicity and capacity for customization. It was also an affordably priced option. Each time I have needed something or had questions the company has been responsive to my needs. Indeed, the software keeps getting better and better. It is flexible and intuitive and offers what I need to make sure my clinical records are in good shape.

To anyone considering whether to switch from paper, do not give it one more moment of thought, just do it! I cannot imagine ever returning to having to keep paper records. For starters, I can be certain that the basic details of my clinical record (e.g. dates of service, charges, basic demographic info) are always in place. Secondly, I cansecurely write a progress note from my home computer without having to illegally take a paper record out of the locked office.

The best feature: text message and email appointment reminders. I get almost zero no-shows these days. Before I started with Counsol I would often encounter either people forgetting their appointments or confusion about the time. All of that has disappeared. Clients can go online to remind themselves of when their next appointment is scheduled, and they start getting reminders for their upcoming appointment a day in advance. I still get some cancellations of course, but the decrease in no-shows alone pays for the service each month.

Another great feature: When I take on a new client I send them a link to my secure website and have them fill out my intake paperwork and sign my disclosure electronically before I ever see them. No paper to take up precious session time, and the clients love it.

Cons: Counsol doesn't have the complexity of some of the other systems and doesn't offer as many checklists. There are times here and there where I can't easily figure out the best approach to a particular type of documentation. I am actually still experimenting with how best to do treatment planning and my intake process. However, that's probably more my indecision than the software, because they have without complaint uploaded any form I have ever given them into an electronic form I can use in the system.

CounSol is a great addition to my private practice!

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: CounSol makes running my private practice so much easier; and the available features are client friendly. I've had no complaints from my clients about using the online tools.

I have used CounSol in my private practice since I started 2 1/2 years ago.

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros:
The best value for my small private practice
Clean and attractive display
Simple to use for tracking appointments, payments, client information, and and billing
Well integrated
Cloud based therefore available to me anyplace
HIPAA compliant
Secure e-mail
Client Treatment Plans
Cons:
None

Easy to use! Highly recommended

Sep 20, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have utilized this software for almost two years and it has become a staple in my day to day operations. Clients who were with me during my previous software and new clients alike thank me often for the appointment reminder feature. I love the patient portal and client's ability to manage their own appointments without contacting me first. The added benefit of having an online journal and mail system has been very helpful. Being a solo provider, it definitely assists with decreasing the number of calls I have to return. Although it doesn't have the added functionality of billing, I am told it's in the works. My account manager (jonathan) has been extremely helpful and prompt with answering any and all of the questions over the past two years. I recommend it for clinicians who see patients in office or online/phone.

We love it!

Sep 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using CounSol for almost two years. Compared to the old scheduling program we were using, CounSol is SUCH a BREEZE!!!!! It's very user friendly, easy to manuever around for setting up new accounts, billing, scheduling, all of it!!! Their customer service is GREAT! They always return my calls promptly and most times when I call in, they actually answer the call. I have never had to wait long to get answers to my questions. Our Account Rep. (Jonathan) is wonderful to work with. He is always very friendly, courteous and willing to help and listen to new ideas I suggest for the program. Several I suggested have now been implemented. It's nice to know they listen to their customers and their needs. My employer and I both love CounSol. I am so glad we made the switch.

Great Product!

Sep 18, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been so happy with CounSol.com. It's easy to use (with a slight learning curve) and the customer service is great (Jonathan at tech support always responds promptly and is super helpful)! My clients appreciate features like the session reminders and the ability to download their involves from home. It's also the only product that I found that allows for encrypted video conferencing which has helped me reach more clients. Can't recommend this product highly enough!

I began using CounSol about 2 years ago and have been happy with my decision since day 1.

Sep 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Initially I used the software mainly for the text appointment reminders. My clients love this feature. Now I use all of the features of the program, except the billing program. Even then, the ease in which I stay organized with my client's appointments has helped me bill more accurately. The program automatically logs my hours, so my bookkeeper quickly notices discrepancies in my reported hours and what CounSol records. My experience with customer service has also been exceptional. I am very happy with my decision to chose CounSol over other programs that I tested. I highly recommend CounSol.com

Excellent Product!

Sep 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had been looking for 3 years for an on-line, HIPPA-compliant, reasonably priced portal before I subscribed to CounSol. CounSol matches what I was looking for. It is easy to use: Neither therapist nor client need to be technologically savvy. The customer service is wonderful! I cannot name a "con".

Very Satisfied, you will enjoy the features!

Sep 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: On several occasions I have researched the software packages designed for a private practice. I have found CounSol to be the most powerful and practical counseling tool on the market. Pros: CounSol seems to be running on a reliable and stable server, that is to say I have never had the software crash on me while using it. From setting up a new client, scheduling appointments, reminders, sending secure messages, progress notes and treatment plans, I've found it to be very helpful in its design. Cons: It is great for super billing and invoices, but my accountant would like a better sales report. With that said, I have yet to find a software program that is everything I want from the clinical side and financial side. Overall I am very pleased with CounSol and have no plans to ever stop using it, and highly recommend this software to all clinicians.

Best Decision for My Practice

Sep 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Using CounSol.com has been one of the best practice management decisions I have made. CounSol.com is easy to use and makes my day-to-day business tasks so manageable. It helps me to keep documentation, scheduling, billing, and paperwork all in one place and allows me to communicate with clients via video and e-mail securely. The support provided to me has been outstanding-timely, professional, efficient, and helpful. I love using this program! I am always recommending CounSol.com to my colleagues.

I am a psychotherapist in private practice, and I have been using Counsol for over two years.

Sep 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Counsol has been great. I love being able to have my scheduling, billing, electronic health records, and online video capability. For a private pay practice, it's perfect. I loved being able to add my own forms. I would have liked it if their staff would have entered the forms for me because it took so long, but that was the only limitation. I highly recommend them!

It's been great!

Aug 31, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This site has been great for my virtual practice. I rarely have last minute cancellations and my clients love the email reminders. The customer service is easy to reach most of the time and my concerns get taken care of quickly.

Huge Potential, not quite there yet

Aug 31, 2015
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: First the pros: I chose Counsol.com after comparing and trying out similar services. I ultimately chose Counsol because of the fully integrated platform it offered (ability to process payments, online scheduler, secure video/chat platforms, etc.) Considering Counsol.com offers all these implements at HIPAA compliant levels made it a no-brainer for me. My clients repeatedly comment on the ease of use from their end, and are also appreciative of the convenience it affords them in terms of contacting the office (virtually) when it's easiest for them, and knowing those communications are secure. The option of requiring entry of a credit card to access the functionality of online scheduling for clients (most specifically new clients) would reduce "no shows" if that is an issue.

Cons: the system often seems cumbersome on the practice end. It often seems to me there would be much easier (read streamlined) ways to accomplish many tasks. Additionally, while you can utilize attachments to send to your clients, there is no way for your client to return those to you electronically. Example: because my Intake forms are so specific, it makes far more sense for me to send them as an attachment to new clients for completion. As it currently stands, the client must then print them out and return a hard copy--basically defeating the purpose of an electronic medical record. There is an option to build "Forms", but again, that would be so labor intensive and could not actually replicate my current forms--which were crafted with purposeful specificity--that forms are not a feasible option. Even the ability to add forms via upload would be a huge improvement!

This is less of a Con and more of a glitch: if clients want to utilize their HSA or FSA card for payment purposes, they cannot through this system. What I've been able to gather so far is that this is secondary to how Counsol is listed/appears on the back end as a product. Attempted transactions on Counsol.com are declined because Counsol appears as "software" or a software product, and since you can't use an HSA/FSA card to purchase software (or anything other than immediately identifiable health care costs), each transaction is declined. I have another payment method available while inside my office, but again, this largely defeats the purpose and keeps this platform from being fully and independently online operationally.

Saves money and time very efficient

Aug 30, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I haven't had any negatives with software. I have been able to operate my practice without an assistant which has decreased overhead. The reminders help decrease no shows and late cancellations.

Simple to use and effective

Aug 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have appreciated the promptness of my client manager's responses to my needs. After three years with the service, I have never had a single concern.

Very helpful and easy to use platform for clinicians and clients!

Aug 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very responsive IT support. Quality video conferencing program that requires little bandwidth.

Very good service for private practice therapists.

Aug 22, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Counsel.com for going on three years now and I am very satisfied with it. The staff are very responsive when I have questions and need assistance. They will even created customized online forms for me. Though the site isn't as intuitive as I might like sometimes, once I learned how to use it, it's made managing my private practice much easier. I haven't had any complaints from clients about the online portal. Mostly I just hear how easy it is for clients to complete their paperwork before they arrive, communicate with me securely, and utilize the journal function to stay connected between sessions. If there's a downside to Counsel, it would be if you take insurance. Other services more easily integrate billing insurance, but my colleagues who use those services, often complain about what they don't have that I do because I use Counsel.com.

2 Thumbs up for CounSol!

Aug 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using CounSol for over 2 years and find it to be easy and effective for my work. There have been times when I have been 'stuck' on how to use it but then Customer Service demonstrates its speed, reliability and support. Jonathan is my CounSol Rep and he is very responsive to questions and requests for updates to the program. There is not integration of electronic insurance billing, but it is my understanding that this is in the works and due out very soon. I am a very satisfied customer of CounSol!

Wonderful flexibility and function for mh records

Aug 22, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The website is easy to use and wonderful forms and capability to make your own forms. I love how they look when you print them. The only thing I would love is if there was the ability to work wth psyquel.com to have everything mental health counselor would need. Psyquel website is much less easy to use, but it comes wth billing help. I wish it was all on the counsol website but had the billing capabilities and service of psyquel.com. Service has been phenomenal from both places. Anytime I need a change to my info they change it in a day or less! I have also felt that this site has saved me time and money in so many ways.

Great customer service, meets all my needs

Aug 22, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Counsol.com for over two years and it has been great for my growing practice, allowing me to be completely paperless. The customer service is fantastic, with a real live person available either over the phone or via email who gets back to me right away. Software is updated all the time, and clients can pay me directly via PayPal.

CounSol is great for private practice!

Aug 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: CounSol has made my patient records, scheduling and financial record so easy.
One of the most helpful things is the reminder e-mails, calls or texts. My clients love this feature and so do I!
I have recommend CounSol to colleagues and supervises just starting out.

The People Make Counsol Excellent

Aug 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Counsol has everything I need for my private practice. The learning curve is not very steep -- you can start right away and it walks you right through the basic aspects. Beyond that, the customer service team is the very best part of this service: They are always available, very patient, and super-helpful. The only con is that the billing part can be a little difficult when there is something not totally straightforward -- like an insurance snafu. But otherwise, this is a great way to keep records, and I have been very pleased with it.

Counsol Streamlines My Practice

Aug 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Counsol for about 3 years now and it has streamlined my practice and saves me so much time. My clients frequently tell me how much they love the appointment reminders. Most of my clients keep a credit card on file and with a simple click the credit card is charged and invoice paid. I can now bill my weekly clients in about 5 minutes. My practice is now paperless and all my notes are kept online. It is a very easy program to use and the customer service is prompt and very helpful! I always recommend Counsol to my colleagues looking to use an online program.

I've been using this software for two years now. I love how easy it is use.

Aug 11, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service is top notch! Questions get answered quickly. I don't use all the functionality of the software. I only use it for case notes and the client portal. All our clients log in and fill out all paperwork. No more filing! It is perfect for us.

Central part of my practice

Aug 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use CounSol.com as my scheduling system, client database, online payment portal, and more. My clients love being able to schedule, pay, and get appointment reminders online and via text. It's been great to be able to direct new clients to the online portal to register and fill out intake forms. I also like being able to create my own forms for session notes or screening tools. The online video is sometimes glitchy, and it would be nice to be able to submit claims directly to the insurance companies, but other than that I love the service. Customer service has also always been personal and responsive. I recommend CounSol.com to colleagues regularly.

Great product, outstanding service!

Aug 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using CounSol for 2.5 years now and it has made so many aspects of running my practice a breeze. Jonathan has been a huge resource whenever I've had questions. I recommend CounSol whenever I get the chance!

Very Positive and responsive

Aug 03, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using CounSol.com for a couple of years now and am pleased with it. I especially appreciate that I have a live person to contact for assistance who has been very responsive to my need for help. This software does what I need it to and the company is always making improvements. I would recommend it and do recommend to other therapists.

Looks Great!

Aug 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really love Counsol.com, not only for the features that it has and time it saves me, but for the environment while I am using it. I like the clean fresh look and feel, and the layout of the pages. Nothing else I have looked at FEELS as comfortable and pleasant to be in.

I have been using this software for a couple of years at this point. It is VERY user friendly!

Aug 02, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I switched from another company because the system was too complicated and time consuming to figure out. The IT team is very quick and responsive, and make suggested changes that make life easier for the clinician!!

Great Product with Great Service

Aug 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've had a great experience using CounSol and highly recommend it. The Patient Portal is a great way for my clients to register and complete paperwork before their first appointment and provides a secure way for them to contact me. The automatic reminders sent to my clients is a big plus and has dramatically decreased the number of no-show and late cancellations.

Makes my private practice so much easier to manage!

Jul 31, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm very glad that I found Counsol when I first started my Private Practice. I am a solo practitioner and needed a system that offered multiple functions. With Counsol, I have one location where I can securely communicate with my clients, either in writing or by video conferencing. Although I don't see clients exclusively online, it is a great addition to be able to meet remotely when needed. In addition, the reminder function is incredibly helpful. It keeps my no show rate to a minimum. It also keeps all of my billing and contact information in one place and secure, accessible from the cloud and from any device. If I need assistance, the tech support people respond quickly and efficiently.

Downsides: few. At times, the connection for video conferencing can be spotty, but this is more the fault of the internet connection at either end. There is no way to access billing insurance companies thru Counsol, but I am strictly private pay so that doesn't matter to me. There are many companies that you can access to bill a credit card, but I use Square, and there is no link for this one company. Again, not a big deal, as I can swipe the card using my phone or iPad.

Overall, a great experience, and I highly recommend it!

Recommended by this Doctor!!

Jul 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used counsol.com for a few years now. I began using the product when I journeyed out on my own to private practice. Customer service at counsol.com helped me put ALL of my paperwork online so my patients don't have to sit in a waiting room filling out very personal information with strangers sitting next to them. The scheduling is better at keeping track of appointments and reminders than I am. I often tell other therapists that counsol.com is busier than I am at keeping my schedule in line! I have had a dramatic decrease in "no-show" appointments, know in advance if patients are planning on attending their sessions as they are using the "confirm session" function through the scheduling, and I am notified when a new message comes through to me from a patient immediately. These are only a few of the factors that I continue to use the counsol.com product. Simply put, the software is easy to use, and packs a lot of punch. Whether you are a solo practitioner or a multi-practitioner clinic, counsol.com is a fantastic choice to manage all of your practice needs.

Great software, great support!

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Counsol keeps my practice in order, can't imagine how I did it without it!

good product / great service

Jul 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I enjoy using counsel.com. whenever i've had any issues with the product, i've had no trouble getting help right away. it's made my practice a lot easier to manage.

Versatile, Convenient, and Responsive

Jul 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: CounSol.com makes practice management much simpler and easier for the solo mental health practitioner. I enjoy that clients can schedule and cancel appointments, and that I have control around how that is done, as well as receive appointment reminders via e-mail, text message, and/or phone call. Further, being able to share (or not) documents, and communicate between sessions, with clients is a plus. When my client or me travels, the ability to have a video session is a plus. Keeping track of payments, and the ability to provide a superbill is "super." Further, having the treatment plan integrated into the progress note is phenomenal; my desire for such an ability stopped when I found this product.

It would be a nice feature for CounSol.com to be able to be configured for practices where there is more than one practitioner. Instruction manuals for practitioners and clients would also be helpful, as there is more to this product than meets the eye.

Great way to boost your practice

Jul 28, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Counsol for two and a half years and I love it. It is easy enough to use and almost every single client has commented on how much they like the automated reminders. Very few of them want appointment cards, they just wave those off and say "Your system will let me know." I believe that the reminders have reduced my no-show or late cancellations dramatically.

On the few times I have had an issue, the Counsol customer service is very responsive...most of the time the issue is "user error" with training needed on my side, but when it isn't, they have made corrections or repairs very quickly. Also, the CounSol folks seem very receptive to user input and continue to make positive changes and additions on a regular basis.

The interface is fairly intuitive and easy to use. Sometimes it takes a little work to get the program to fit with what you want it to do...for example, I had trouble figuring out how to have profiles for several children in one family, because each profile needs a different email address. The CounSol people will work with you to figure out a 'fix.'

I'm very satisfied with CounSol and have recommended them to several colleagues.

Awesome

Jul 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use, clients love it. Keeps my schedule organized. And noone can ever say they forgot their appt! Love it. Thank you Jonathan!

Wonderful software, it has made my job a lot easier

Jul 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is user friendly, tech support is accessible and reliable. My clients find it very useful and easy to navigate.

Required

Jul 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For me, Counsol is not an option. It IS a requirement! I hardly EVER have a no-show anymore. COUNSOL'S reminder feature helps clients not only show up, but be on time. The Scheduler, Accounting System, Diagnosis Coding prompts and printing of of the end of week payments help me save time and frustration. I love it!

Easy to use and clients love the access

Jul 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The pros are Hippa compliance and ease of use.
Cons not able to bill insurance and video conferencing was poor quality. That may be fixed now but I have found a free video conference.
For me the drop down menus are awesome and allow me to keep quality notes in half the time and helps me keep up.

Very easy to use.

Jul 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used this program for many years and love it. It is user friendly for therapists and clients as well.

A effective system with great support.

Jul 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: CounSol has streamlined my practice, saved me precious time and improved the administrative experience of my clients. I'd highly recommend it to my colleagues.

Incredible product and amazing customer service

Jul 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From day one, my account manager at counsol has been on top of things, offering to help me with setting up my site and even personalize it for me with some forms I needed added. They have always been extremely responsive to any questions I have had and when making suggestions on how to improve the functionality I have always felt like they were listening but and have seen many updates that have addressed some of these suggestions. My clients find the site to be extremely user friendly and I rarely have any issues with clients who have trouble with logging in. Many of my clients love the journaling option and most of them use the online scheduling feature. I have done a lot of research on options for my practice, both at the beginning and a pet other times since I have been in practice and nothing I have found comes close to the value and excellent product provided by counsol. I definitely recommend their product and find it to be very easy to use and yet very powerful.

I highly recommend Counsol.com for scheduling and charting.

Jul 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My clients enjoy the text reminders and the charting templates are extremely practical and useful.

Easy, Client Centered Electronic Health Records

Jul 25, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like Counsol.com and have been using it since 2013. I am a busy private practice clinical psychologist who abhors the administrative side of clinical work. Counsol sends text messages, emails and phone call reminders to clients the day appts are made and the day before which greatly reduces client no shows. It has also reduced my expenses of business card/appt reminders, which was a pleasant surprise. Counsol also allows clients to set their appointments (if you want them to be able to), which I find handy - - you can set it up where clients can schedule hours in advance or only days in advance. The ability to customize the site to allow clients as much or as little access is helpful to me. My colleague wants to set her own schedule and her counsol is personalized to allow her more control. My clients also use a journal feature that allows clients to write journal entries and either share them w/ me or keep them private. This allows me to track their internal processing and see more of their day to day life. The customer service for me has been wonderful. Help was provided when uploading and creating forms to utilizing forms already on counsol. I also like that I can give my biller access to Counsol, and she can track copayments. Areas of growth for this company would be to add diagnosis and copay features on clients' face sheets along with the ability to download and print multiple progress notes at one time. Presently you have to go into their treatment section to get that info. Counsol staff have been open to feedback and make frequent upgrades to their system based on feeback. I am pleased with this EHR service and plan to continue to use them.

Counsol.com has made scheduling appointments so much easier!

Jul 25, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My clients love this website because it allows them to quickly and easily schedule, change or cancel appointments any time of day or night. It has also made creating invoices easier. Overall I am very pleased and not sure how I lived without it.

In our practice, we have been using the software for about three years now.

Jul 25, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software provided by Counsol.com has been an excellent means of service for our clients. It is clean, user-friendly and secure, essential components for the type of business I am involved in. Not to mention the extraordinary customer service they offer. I also appreciate the constant improvements to the software.

I would give Customer Service 6 stars if I could

Jul 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Counsol.com for my practice for over two years. As a Licensed Clinical Psychologist with two locations I needed a flexible system that I could access from anywhere. In my career I have used three different EMR, most were to expensive and complicated for a solo practitioner. Counsol offers the simplicity that a small business needs, with the comprehensiveness that it also needs. I tried several other programs and liked Counsol the best. My patients overall love the patient portal and use it regularly for scheduling, paying and printing invoices and updating me on their progress between sessions in the journal. They love the text messages and emails when appointments are scheduled and reminders before appointments.

I had a few problems with the program when I first started. These were mostly operator error. When I called my customer service rep, Jonathan, I always had an answer within a few hours. Since starting, the system has never been down or non-functioning. I suggested changes and the developers integrated them into the program. Amazing customer service.

Good For My Small Practice

Jul 25, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using CounSol since 2012. I'm a single practioner, but am considering expanding in the near future. I recently surveyed several other practice software platforms, and I decided to stay with CounSol. I find that I have everything I need pretty much at hand. If I have questions, they are quickly addressed. The fee is reasonable and the software works seamlessly between Mac and PC. I find that my no-show rate is very significantly reduced by the text reminder feature.

Awesome customer service and highly customized to the counselor's needs.

Jul 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been with CounSol.com since sometime in 2011 and haven't looked back. The team is both responsive and proactive. I have a dedicated customer service representative that I can reach whenever I have a need and he already knows my history with the company. He will sometimes contact me in advance when they are developing a new resource to ask questions and make sure they get it just right for the counselor's needs. They are not interested in in creating a program and leaving it, but are invested in the whole process of making the best possible product.

I would say the biggest pros are:
- Customer Service
- Billing tools - easy to automatically bill the customer and get invoices paid, and to keep track of partial payments like copays. You can assign payments to specific sessions, which also helps for record-keeping purposes.
- Customization of forms - in addition to intake forms I have created secure forms for billing information and worksheet-style forms that my clients can fill out for homework.
- Mobile design is really easy to use and helps to take notes on the go.

Cons:
- The scheduling tool can take a while to figure out, and I'm spoiled by the drag-and-drop options of Google Calendar, which it can't do yet!
- I wish it was integrated with Square payment tools. I use the PayPal integration as well but I would prefer I could do both!

However, that is something that could change in the future, so check back!

Overall, I'm happy with it and everyone I've recommended it to has seemed satisfied as well.

User friendly with great support!!!

Jul 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I switched to counsol from another web based EMR for psychotherapists because of ease of use. Counsol is easy to work with for both practitioners and clients. It helps with many of the aspects of running a private practice that makes my job easier.

Counsol also provides great customer service. They are always adding improvements and offer a great product.

Have Been Using For Over a Year

Jul 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a single practitioner, CounSol has made life easy. Customer service is great and they are always adding new features. The web portal was easy to seamlessly integrate into my main website. Clients love it. Best investment for my practice. It does pretty much everything.

Excellent. Always adding new, beneficial features.

Jul 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: ease of scheduling and billing. Customer service when working with a new feature.
Cons: none

Excellent; no comparison -and I test drove MANY.

Jul 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a psychotherapist and neuromarketer; in the past I have owned other schedule-based and class-based businesses in addition to working in mental health; I have tried every top level scheduling software out there. I work with high end entrepreneurs and executives, and people in trauma; these are not people who can afford to fiddle around with clunky software.
A stress person simply can't, a busy person simply won't┬┐ this program helps them to have a seamless experience. (which makes ME look good!). This software includes:
~Scheduling
~Client Management
~Office Management
~HIPAA and so much more.
with a fantastic portal, user friendly, a variety of views, constant updates and in the rare case you may desire more information - beyond customer support.
As you know, we can have bells and whistles but the basics must be there. With CounSol, you get it all. Check it out, www.michelepaiva.com and hit the "work with me" link to get an idea of how it connects seamlessly and professionally.

Counsol.com keeps my practice organized.

Jul 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Counsol.com has helped me stay organized as my practice has expanded. I am able to keep all information (intake forms, progress notes, client information, messages, billing info) in one secure place. I no longer have to scan in paper forms and can find everything thru the software. For each appointment I enter, an invoice is created and I can easily apply payment and copays to the invoice (as I receive payment). I can easily track my billing and accounting. I also like that my clients receive email and/or text reminders. I highly recommend Counsol and recommend it to other colleagues.

Best overall package for the price

Jul 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using CounSol for 2 years and am very happy with both the functionality and the customer service.
The major selling points for me were the inclusion of client self-scheduling (with a friendly and non-buggy user interface), secure messaging, appointment reminders via email and text at no extra cost, and inclusion of schedule, clinical records, and payment records in one user interface.
Most of my clients really like the client portal and prefer to manage their appointments online versus making a phone call. One reviewer complained that it's a long process to get a client started, but the system provides a lot of options in terms of what the client is required to complete upon login, so I don't know if that is really a credible complaint. However, when a client comes in and needs to complete forms, it would be nice if I could allow the initial access to the portal without requiring them to access email for the login link.
I am happy with Stripe.com for credit card processing and have not had any problems with the interface or integration between Stripe and CounSol. It is very easy to apply payments to invoices and it is nice that they now have an option to cancel an appointment but still leave the invoice active for late cancel and no-show fees.
Setting available hours is not as intuitive as other parts of the system. It is set up to provide a high level of control over what clients are allowed to self-schedule, and once it is set up it works fine.
There is a timezone setting for each client, so if you are doing phone or video sessions, the system will send out reminders with the time listed in the client's timezone which is super helpful for those of us licensed in multiple states.
Creating new forms is very cumbersome, but my service rep Jonathan was very helpful in uploading my forms so I just used the form creator to make small adjustments.
I have a practice with several contract therapists and there is no option for one master admin account, but we are a small enough practice that we have been able to work around that limitation.
The development team does a good job of making sure they have tested things thoroughly before rolling out new functionality and to date I have not seen any bugs introduced with an update (a major feat in the "get it out quick" software world). The team has also been very accommodating in making minor tweaks that help improve usability.

Excellent

Jul 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Counsol since the beginning of my private practice 2 1/2 yrs. ago. I get great feedback from my clients on ease of use for them to register online. I have found the customer service to be very responsive to suggestions and my questions have always been answered the same day. The user interface is clean and simple. I have looked around at other services but I have not found others that offer the same service for a better price.

Best Value By Far!!!!

Jul 17, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have used many EMR's that have many options and a very expensive systems. Counsol will meet all of your needs for any size agency. My counselors love it's easy to use and easy to learn capabilities. By far the best value on the market.

Been using for couple of years!

Jul 17, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using counsel.com for the past couple of years and have been very satisfied with the features and even more satisfied with the customer service. For example, I had a client working on filling out a form and accidentally close the page before saving. I expressed a need for an autosave feature on the forms and within an amazingly short period of time, auto-save for the forms was a reality. They seem to really care about the user experience and the more input we are able to offer, the more adjustments that are able to be made to benefit all of the users.
Like any system (I actually access from a PC, MAC, my iPAD, and my iPhone), it has its nuances that you need to get used to. There are a lot of customizable settings that allow for forms to be required or optional and such.
I find it best if I set up the clients and allow the system to send out the welcome email with the temporary username and password. I just add their name, email, and cell number. The client logs in and fills out all of their information on their own.
Clients LOVE the self-scheduling option that is available through the client portal. I also make tremendous use of the client email and the journaling options that allows for the client to journal either privately, or share their journals with me to be able to read between sessions.
Being self-pay, the system billing has been everything I needed with the integration to PayPal and merchant services. I can also customize rates for different services and for different clients as well as adjust the rate when I am doing the scheduling if I don't want to use the default rate that was set.
I have enjoyed this service and the price is very competitive.

Good Features, Ugly Interface

Jul 10, 2015
3/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: I've spend several hours using this software and will likely cancel my membership. They don't offer a free trial, just a money-back guarantee. It has a lot of great features that other programs don't have (including a client portal, journal, plus an included directory listing). However the interface isn't that easy to navigate and looks like it was designed for Windows XP. I found the client registration and scheduling tedious. I didn't like the overall registration hoops each prospective client would have to jump through just to schedule their first session.

Vendor Response

by CounSol.com on July 22, 2015

Thank you for trying out our service. We are sorry you felt it was not a good fit for you and your practice. Every user is different and overall our users truly enjoy Counsol.com. We wish you the best of luck finding the right solution for your practice.

Tried them all, this is THE best.

Apr 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been in the wellness industry for over two decades; I have been looking at and utilizing scheduling software even when there was just dial up! When I first found CounSol, I didn't realize what a gem it was - it was pretty good but.. the constant updates, the personal service when you have a question, the continued excellence┬┐ just can't be beat. My clients have ease of confidentiality, the site is sleek and professional, and I can create an entire office in one space - with next to no paperwork (I say "next to no" only because periodically I do print out the polished note area that I use for back-to-school notes for my teens or homework reminders for couples).
I really love CounSol and would recommend them to any mental health professional.
I encourage any professional to contact me if you have questions - I have used the product over three years now.

Counsol.com great product!

Jan 09, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am the sole practitioner in my counseling business so I do not have the overhead funds to spend on an administrative person. Counsol.com is my administrative assistant. It is wonderful to be able to go home at the end of the day knowing that Counsol.com has taken care of making my reminder calls. The system is intuitive so it is easy to learn. The forms I need are there or can be added. Customer service is exceptional! I have been assigned one representative who is always available and very responsive to my questions and also ideas for improving the site. Counsol.com commits to the price they give you when you sign up so you can budget effectively, always knowing what you will be paying going forward. The price is reasonable, something also important to me as a sole practitioner.

LOVE Counsol.com

Oct 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Owning a private self-pay practice often feels like I'm flying solo. Counsol.com has provided me with amazing support and efficiency. I've been using them about a year. The online video chat along with the fact that they are HIPPA compliance are just two reasons they safe me time. They are amazing responsive to requests and suggestions. The site is very customizable, which is great. It did take me some time to understand all the options available to me through the site, but once I did...AMAZING!! So thankful to Counsel.com! Keep up the great work.

CounSol is a great service!

Dec 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using the CounSol program for about 2 years. I consult with other psychotherapists as they work toward certification in EMDR (a trauma treatment). I was very pleased with the speed of the service and the assistance in getting the site set up. My clients can pay with a credit card and schedule their own appointments in my calendar. Appointment reminders are sent automatically. The video sessions are very useful, even for the clients who live in the area, as it allows them to have the face to face connection without driving through the traffic.

Best product out there for counselors

Sep 19, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: It's honestly hard to think of any cons about Counsol. I looked around at a lot of products when I opened my practice, and this one covered all the bases. They're generally responsive to suggestions for new features and improvements. I would not be able to keep up with the growth in my practice without Counsol.

Counsol is Great! Great Customer Service and Very Responsive to Feedback!

Sep 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I looked at a number of different EHR's before choosing Counsol and it really meets my needs well for an affordable price. I'm very glad that I chose it. Customer support is great and very quick to get back to you. They are also actively engaged in adding new features regularly, and they are very open to customer feedback about possible changes/additions to the software. I like that I can sync my smart phone calendar and know when I have an appointments (with no protected health information disclosed of course - it just shows client number on my phone), the interface works well on traditional computers and is now also optimized for portable devices. The one additional feature that I would like to see would be the addition of group practice accounts (while I don't need this now, I have plans for it in the future). However, Counsol seems to have listened to feedback and I believe they are working on adding this feature in the future. I believe they are also working on adding insurance billing, though I am strictly out of network, so this does not impact me.

Gone from Paper to Computer

Sep 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have looked at a number of EHR's and chose CounSol.com. I believe the ease of use and clean designs are giving me more time to do my job as counselor. Whenever I have a question, I can call or email and the help is very quick. I would really recommend this to the beginning therapist or one that has been at it for 25 years (like me).

Practice Management at it's Best

Sep 13, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I will begin with the cons, just to give a true unbiased review.
My clients sometimes find it a bit tedious to sign up and to sign in and schedule. That being said, clients can be in stress and thus, flustered or distracted during these processes.
Pro's.
Too many to mention though the treatment plans, notes, chat options and video are all big boosts. I also am very happy with the pricing for these options plus the obvious scheduling.
Many of my clients enjoy knowing that they can have reoccurring appointments and, it is very possible to have group programs.
Overall, it gives me a near paperless eco-office while keeping my clients who are tech-friendly, very happy.
For those who are not techies, most often much older clients; all of my forms can be easily printed for them to fill out on their own.

All-around practice management

Sep 12, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: CounSol is a great comprehensive practice management choice for progressive therapists. It offers HIPPA-compliant video counseling and private chat features. The client reminders are great and a part of the regular monthly subscription price. A checklist is offered to walk you through the online set-up and the customer service is responsive and effective. Also offers assessment and access to intake paperwork through secure client portal.
Cons are that no free trial period is offered prior to signing up and clicking through to a few of the features, such as progress note links, is not as logical/easy as it could be. However, CounSol is regularly making updates to features, based on customer feedback.

The most AMAZING software

Sep 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a CounSol.com user for over 3 years now and I absolutely love it. My clients love the appointment reminders as well as the ability to journal from the comfort of their personal electronic devices. And I must mention that customer service is the best. They are quick to respond to any issues or questions you may have.

CounSol.com has a subscriber for life.

Great time saver for small practices

Sep 11, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: After having used another practice management software, I changed over from therapynotes to counSol because of the patient portal which allows for online registration when you are not available for direct phone calls. The text, phone, and email reminders alone make this the system of choice for me. The additional secure journal and capabilities for online therapy really make it stand out. The main downside is the lack of billing integration, but the other system I used made it so expensive per claim that I still had to do it myself anyways. So it made the decision pretty easy. My clients all have love the reminders and journal. One of my favorite features are the ability to have your new referrals register online (but you can also do this for them over the phone) and credit card processing which takes away from your administration time. Over all, I'm very happy with the switch.

Great product!

Sep 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Clients consistently comment on how much they value the many client friendly features of Counsol.com. As a clinician, I value the simplicity, elegance, and therapy enhancing features that are available at an affordable price.

Best electronic mental health record system!

Sep 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I tried so many other types of online mental health record systems, and this was by far the best! Not only was it comparable to other companies in terms of features, it also offers the reminders as part of the service with no extra charge! I love how easy it is to use, and how my clients can have their own portal to schedule appointments, send secure messages, and all covered under the cost!

Great for Managing Practice Needs

Sep 09, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Everything is in one program; billing, progress notes, etc. It is user friendly. It is so much easier having forms completed online via the secure client portal. The client reminders are great. The support has always been fast and helpful.

Cons: It is not set up for billing in a practice to be connected. It is specific to each therapist. All other concerns have been quickly addressed and they are continually adding new features and making the program even better. Some clients have had difficulties but they have been worked out.

Excellent appointment reminder system

Sep 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I view CounSol as a valuable investment for my counseling practice. Since I started using CounSol, my no-show rate has diminished due to the excellent appointment reminder system. I am pleased with this service, and recommend CounSol with confidence.

Great Software

Sep 08, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I love this software. My clients love being able to register online and receive the email and text reminders. I love how it tracks my billings, allows me to customize my notes and reporting. It provides DSM diagnosis codes for invoices for clients. Many other functions which are great. You can't beat the price either.

Counsol is the best!

Sep 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I absolutely LOVE Counsol.com for all my private practice needs. My clients absolutely love being able to schedule and manage their appointments online, and the reminders keep me from having no-shows.

Also, it's very user friendly, and I love being able to manage things from anywhere, especially my phone!

The customer service is EXCELLENT...Counsol.com is really open to feedback on how to make things better. They made changes for me within a week of me signing up. And they are always improving things.

I highly recommend Counsol.com over many other record-keeping and online scheduling companies...I tried a few before I found Counsol. They are the best!

I Love CounSol.com

Sep 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love CounSol.com. It is a very reasonable rate for what you get. I decided on it after seeing good reviews on a blog. I do not have the feature for online sessions set up, but wanted that available to me in case I decided to do this in the future.
It pays for itself by presenting no-shows. My clients love the texts/emails they receive regarding their appointments. I have had so many people tell me that without it, they would have missed the appointment.
I have also saved time and money on sending out packets prior to sessions, as I usually did, so that clients had a lot of time to spend on their pre- session BIO form for example. Now they can just do them on CounSol.com.
My personal assistant - Yes you have your own!!- is so helpful if I have questions or concerns about anything to do with CounSol. This is an awesome customer service feature. Someone actually answers the phone or emails you in a timely manner regarding your concerns!!!
It is also very helpful with keeping track of data- sessions, dates, all of that- in one place.
Also, they keep adding great new items.
Cons: I am not thrilled with the Progress Note or Treatment Plan templates, but can create my own. Wish they had a few more to choose from that were already set up.
Otherwise, it is simple and easy to use. Great customer service. I wish I had had it when I first started in practice!!!

Excellent Software - highly recommend

Sep 08, 2014
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: I have used this software for the past 17 months after trying several others. This was by far the best in terms of affordability and number of features. Your clients have the option of having their own unique portal where they can schedule appointments, print invoices, complete intake forms and send you messages securely. Even if they don't take advantage of the portal, the program will send them email, text or voice reminders of their appointments. This has significantly reduced no shows. Progress notes, treatment plans and billing is included. Software has lots of flexibility in terms of setting fees, customizing forms such as intake and consent forms and the customer service is very responsive. I would highly recommend this software.

Cons: A manual or more comprehensive support section would be helpful to learn the program. It took me a little while to take advantage of all the features.

Easy to use

Aug 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - easy to use, ability to film sessions, does billing, confirms appointments, affordable
Cons - none I can see