YellowSchedule

YellowSchedule

4.5 / 5 44 reviews

Who Uses This Software?

An Appointment Management and Client CRM tool for therapists & counselors. With a huge focus on data security we enable our customers to fulfil their HIPAA obligations.


Average Ratings

44 Reviews
  • 4.5 / 5
    Overall
  • 4.8 / 5
    Ease of Use
  • 4.7 / 5
    Customer Service

Product Details

  • Starting Price
    $29.95/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • YellowSchedule
  • www.yellowschedule.com
  • Founded 2011
  • United States

About This Software

Scheduling and Patient CRM for Therapists. Schedule, Send automated SMS/Email Reminders, track patient notes and attendance history. Your clients reply to appointment reminders to let you know in advance that they've confirmed or cancelled. This award winning software enables therapists fulfill their HIPAA obligations. Unlike most competitors we use 256 bit data encryption, which is the highest possible level of encryption and is used by governments for highly confidential information.


Features Checklist

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

Product Reviews

My Virtual Personal Assistant

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Yellowschedule has been my virtual personal assistant for about five years now. I find the system very user friendly. I was looking for a multifunctional software and Yellowschedule fulfills that for me for its capabilities---scheduling appointments, sending reminder notifications, giving my patients the convenient of being able to access the published office open appointments and plan accordingly, my website management availability is fantastic, and many more. I consistently receive feedback from my patients of their appreciation for the appointment notifications. Overall, the Yellowschedule is a great tool and has helped me keep my appointments full and controls my "no-show" appointments.

Great Service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This is an excellent asset for any business! It enables me to notify clients of their upcoming appointments without any issues.

Pros: Convenience

Cons: Wish there was an android app.

Recommendations to other buyers: N/A

excellent!!! five stars (i would give more)

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: excellent product... just be aware! make sure your google calendar setting is set private so that ppl can't just invite you and those event show up without permission... it can broadcast the invitation as appointment and contact all the invitees if the invitation is not private... only issue I had... Martina and Michael were SUPER-helpful in determining what happened and how to prevent it...

John

Pros: excellent!!!

Cons: one glitch... described...

Recommendations to other buyers: see my comments

Highly recommended for therapists

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have searched for years for a scheduling program like this and am thrilled with YellowSchedule. My clients are giving it all positive feedback. The staff at YellowSchedule has been responsive, patient and helpful. I am very low-tech and needed their patience. Special thanks to Craig for making the transition so easy. I fully recommend this site to other therapists who want to spend time treating clients, not scheduling, rescheduling and confirming/reminding those clients about appointment times. It's been all positive.

Pros: Ease

Cons: Nothing so far

Recommendations to other buyers: no

Very useful

4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: I like that my clients can schedule online at their convenience. Many of my clients have hectic schedules and can't do a regular time slot, so this helps them see at a glance what is available with out having to call or email me to get available times.
I also like that you can set it up to text or email a reminder. This is a nice feature to get a confirmation from a client.
Cons: I wish you could click right on the date to make changes to MY schedule, rather than having to go to a separate page and adding those. And most of all, I'd like to be able to just type a name into the date/time I want, rather than having to go through a pop up list of names.

Just what I was looking for!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a psychotherapist, I need to book and re-book patients and adjust schedules with them and vice=versa. I tried two others that came close, but Yellow Schedule turned out to be just the ticket. I encountered a problem on my end and got in touch with their tech support, received a quick response, and even a telephone chat scheduled to fit my time availability. The tech support alone is worth recommending this product.

Love this feature!!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a therapist I was hesitant to use this technology. BUT once I mastered my challenges, my clients love this app and look forward to getting their reminders. I have been most pleased and highly recommend using it.

This calendar has been great!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This calendar has been easy for clients to be able to schedule their appointments though my website. And, I love that it sends out a reminder email; which has eliminated last minute cancellations and reschedules.

Great product!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is very easy to use and has greatly cut down on my no shows. Clients appreciate the reminder in the midst of hectic schedules! Been using for years with no problems at all, thank you yellow schedule!

Extremely Helpful and Useful...

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This program is so helpful and useful to have. Being able to set up appointments and set up an automated text or email reminder that helps to decrease no shows. I do wish that the program was more user friendly. I still have not figured out how to use it on my mobile phone. In addition, I find it difficult to keep track of clients and search them. Overall, I am grateful to have yellowschedule and will continue to use it.

It Makes being Organized so Much Easier!

3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: I like the ease of scheduling my clients appointments. I just have to tap the date and time I want and click on my clients name and their appointment is scheduled. The reminders are very helpful also! My clients are reminded automatically about their appointments and I do not have to worry about calling them. The YellowSchedule has made my life more organized and efficient!

Convenient for both therapist and client!

4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I love the SMS messaging feature. It allows me to text the client without having to call, which is a big time saver! I also like the being able to see my partner's schedule. The one thing that could be improved is my ability to enter clients for her and she for myself.

My little personal assistant

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro: Provides email and text notifications with easy response instructions
Syncs with my Google Calendar
Con: It doesn't update my calendar when a client cancels. I've only seen it happen a couple of times. If I cancel a client, it doesn't update on Google calendar either.

All-in-all it's a decent reminder service and it has helped me greatly in reducing no-shows.

Vendor Response

by YellowSchedule on February 09, 2016

Thanks for your valuable feedback. We are currently working on updating google calendar when there's a client cancellation and hope to have the update released soon.

I use yellow schedule in conjunction with my website for scheduling client appointments

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've always wanted to be able to send reminders to clients about appointments, but didn't have the time to call or even text each person individually. This product has made that possible! It's very convenient and easy use. I really like that you can personalize the message and choose the timeframe it is sent. They even send you a message to tell you when the appointment has been confirmed or a client t has sent you a response. My clients really appreciate the reminders as well.

Using YellowSchedule for 30 Days

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think yellow schedule is a fantastic software for tracking and keeping up with client appointments. The interface is easy to use and it provides good options for client use as well. The biggest challenge is working with individuals who are not computer literate or don't have internet access. But I think the SMS features make up for the challenges some individuals may have if the organization is assisting with the online appointments. We have been using it for 30 days and have seen more good than bad!

This software makes my life a whole lot easier.....

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a psychologist and have been using Yellow Schedule to confirm appointments with my clients for a long time. Not only is it very convenient for me....my clients tell me regularly how much they love it. In fact, many say: "You don't need to give me an appointment card because I will get those confirmation notices." Once you put the client in the list of contacts, you just select their appointment time, put their name in the time slot and they automatically get an emai (2 days in advance) and a text (the day before the appointment). You then get a notice in your email that tells you whether they have confirmed or cancelled. If they cancel, you can choose a reply message that tells them their appointment has been cancelled and to call and re-schedule. It's EXTREMELY convenient and efficient.

Easy to use scheduler

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a sole practitioner and hesitated to start using a scheduler but I am so glad I did. Clients rely on the text reminders. I set it to remind them 24 hours before their appt. It was easy to learn and has features I probably don't take enough advance of. I believe it has decreased my no show rate. I would like an option for "therapist cancel." Overall, I think it is great and use it on my laptop, cell phone and iPad.

Yellow schedule is like having a fulltime secretary.

5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: My clients love the appointment reminders via text. I love the immediate notification of appointment cancellation. Also, Yellow Schedule keeps a list of canceled appointments for each client. Yellow schedule is like having a fulltime secretary.

almost missed this

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I was first introduced to this product I didn't think much of it. So I didn't use it and was going to let it lapse. Fortunately I received a call from someone with Yellow Schedule and they convinced me to give it a try. I am so happy that they did. I have been using it for a couple of years now and can not imagine not having it. My clients appreciate the reminders and the fact that they can communicate with me concerning their appointment or other matters back through the service. As a one person operation it is difficult to schedule, do call backs, reminders, and followup as well as see clients. Yellow schedule does all that for me. It has really helped my business grow. I could not recommend it more highly

Great Scheduling Program

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having the Yellow Schedule system posted on my website allows clients to know what appointments are available and schedule at a time that is convenient for them. The process removed the back-and-forth about available times and desired times for couples seeking treatment.

Clients report ease of use of the system and appreciation for the 24-hour reminder. I like that they cannot remove or change an appointment without contacting me as this provides me with an opportunity to engage and discuss barriers to consistent treatment.

The program is integrated into my monthly fee to Therapy Sites so the only cost is for the individual text messages. That cost is off-set by the increased revenue resulting from reduced no-shows.

I'm very happy with the product and have not had any problems with it at all.

Clients love the convenience!

4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: YellowSchedule has allowed my clients to schedule their appointments at their covenience. The email or text appointment reminders is the biggest hit per my clients reports. For the most part YellowScheduler has been a tremendous help to my practice. Although, I will share that I have had a few mishaps where a couple of clients scheduled an appointment but I did not receive the notification nor was it showing on YellowSchedule, however the clients sent me their confirmation emails. Additionally, I have had instances where the reminders did not go out. My clients have become accustomed to this service and it creates an issue when they do not receive the reminders.

I can manage my caseload easily

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can stay booked solid with this software!! Because I can access Yellow Schedule on my cell phone, I can manage my appointments wherever I go.

Excellent service it keeps my cancellations to a minimum.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the ease of scheduling with this program. It allows me to keep in contact with my clients and the reminders have cut my cancellations down no allow me to fill the slots when someone can't make their appointment.

Makes life easier!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love this system, it assists with decreasing no shows due to forgotten appointments!!

Outsource your scheduling with YellowSchedule!

4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I love using YellowSchedule so clients can schedule themselves.
For some reason, the YellowSchedule won't sync with my Google Cal on my computer. It does on my phone, so Idk why it won't on my laptop.
But, toggling between the two is a hassle and I have accidentally double-booked myself due to this problem.
It would also be nice if there was a "unlimited" repeat option for recurring appt.s. Every time I select "6 months," the longest period of time repeats can occur, I worry that I'll forget about it and one week my client will expect to be on my schedule (because she has been for the last 6 months, every two weeks or month), and she's actually NOT on my calendar because the 6 months was up.
I have too many clients who are not scheduled at the same time to memorize whether someone SHOULD be coming on a given day of the month and notice that they SHOULD have been on my calendar when the repeat has run out.
Another great addition would be to include the message, when clients choose to "Cancel" an appt less than 24 hours before, that would remind them that they will be charged a late cancel fee. This is a common practice, so it would make sense for YellowSchedule users to be able to select whether or not that reminder to their clients would pop up when they select "Cancel" rather than "Confirm" on their reminder notice.
I think this is a great service, and I hope some of these things can be improved so I can continue to use it!

Great way to streamline appointment bookings

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I cannot imagine not using Yellow Schedule for my patient appointment scheduling. Gone are the days of telephone-tag, with eager people wanting appointments, but having to wait for a return call to schedule. People now have the ability to book 24/7 at their convenience.

User Friendly Software with a Bang!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like this software. YellowSchedule is the most simplified scheduling software that I have found. I love that it is user-friendly, and provides great logistics. Schedule your client's quickly and for an affordable price. The newly-added reports feature is great providing data on number of scheduled clients, cancellations, etc.

Although there are features, one con would be the inability to set-up recurring appointments in a customized way. I feel confident this will improve in the future if the requests to do so continue as this Company really does respond to the users need.

Quick and easy

4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: This product has helped me with no shows in client appointments since it allows for advance confirmations. I really do not have any cons to speak of at this time. Great software!

Easy, convenient scheduling confirmation

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like it, my clients like it. I set it up according to my clients' preferences. Some prefer email notification, some prefer sms. Some like both. It's affordable, too. It integrates easily, no matter what you use, computer or mobile device. The only con is it's challenging to use on a mobile phone, due to small screen.

This product really cuts down on "no shows"

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I've been using this product for over a year and it really helps cut down on "no shows".

Pros:

Fairly easy to use
Quick and simple

Cons:

Cost of texts sent out really adds up
App for phone has a really slow response rate
You can click on an appointment numerous times and it just doesn't respond with the details of the client.
They're in Ireland...I only can get a rep by e-mail thus far.

Yellow Schedule is a really good program

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Yellow Schedule has been great for private practice. It has helped in almost eliminating no show appointments. I would recommend Yellow Schedue to anyone in private practice.

I have not tried the APP yet but recently downloaded it to my phone and Ipad.

The only negative was I had to switch to Google because it works better in Google Chrome than explorer but no real big deal.

Incredibly Easy

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love the ease of this service. It has helped to drastically reduce if not eliminate all no-shows.

THANKS YELLOW SCHEDULE

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was new to yellow schedule when I took my position in a very busy counseling center. It was very easy to learn. I love the fact that there is a default reminder setting for emailing clients, I don't have to remember to set that up! It's convenient for clients to confirm or cancel their appointments without a phone call.
If there were ever an issue is was minor and customer service was quick to respond.

User friendly scheduling software which is easily customisable.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Yellow Schedule allows for a more efficient customer journey. The e-mail and SMS reminders ensure that customers receive adequate notification and also reduce the chance of missed appointments.

Color coded appointments makes the calendar view for all crews easily manageable with the option to toggle crews on and off easily.

The ability to receive incoming SMS messages is an advantage of Yellow Schedule as we have found that some of our customers prefer to communicate via SMS if they are unable to answer their phones to schedule the appointment.

Satisfaction Survey YellowSchedule

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like the software for ease of use. It wasn't apparent to me the cost for the service when I first enrolled in Therapy/Sites. It took a while for me to figure out under what conditions I would incur cost in scheduling a client. It is redundant to send an appt. reminder to a clients smart phone and email address. Almost all of my clients want to be contacted by cell phone. So if Yellow Schedule is an add on to Therapy/Sites there should be an explanation of the cost to customers and under what specific conditions a customer will be billed when you use the scheduler. For example, as far as I know you cannot drop any type of placeholder in a date and time without being billed.

That said, I very much like the tracking features of Yellow Schedule which allows me to see all activity related to client contacts such as appointments kept, and those cancelled vs. no shows. I can quickly address the matter as 'therapeutic resistance' once I see a client trending that way and address the issue in therapy. Overall the cost is nominal for the services, with the noted problem of not having a detailed description of the services and how and when charges are incurred. Trail and error is less than a desirable way to learn a system.

problem solved

5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: it allows me a one counselor practice a chance to have the benefits of a scheduler and a call back service all in one. perfect solution for me.

I like the use of the text message reminders! That is very helpful.

4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: I like that you can have 2 types of reminders. However, it would be nice that if after confirmed with the e-mail reminder, that the system didn't send the text message as well. Once they have confirmed, there should be no more additional reminders.

Couldn't live without it!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was an early adopter of YellowSchedule and have been using it for over 3 years now. I honestly could not live without it.

I am a driving instructor, on the road all day so unable to deal with phone queries and I operate as a one man band. The online booking facility is FABULOUS for me and my pupils as it allows them to check my availability and book lessons without having to wait for the end of the day for me to be able to call them back. It also means I don't have to spend my evenings playing catch-up with loads of phone messages about lesson bookings!

The SMS reminders before a lesson are a real god send - teenagers are not the best at remembering lessons booked a week or so in advance and often make other plans, forgetting they have a lesson booked!! The SMS reminder either gives them time to re-arrange their other plans or to let me know they cannot make it, giving me time to sell their slot to someone else.

Before YellowSchedule I had a real problem with "no shows" where I would drive to pick a pupil up and find they were not there as they had forgotten their lesson - a real cost to me in terms of fuel and time to get there plus lost income from the lesson which I could have sold to someone else IF I knew they weren't going to attend.

Since YellowSchedule my No Shows have reduced to virtually ZERO (I've had one in 3 years - they confirmed their appointment 24 hours before, but still forgot!) At least I was able to charge them for the lesson as I had their confirmation that they would be attending!

The team behind YellowSchedule are very friendly and approachable and very quick to respond to any issues or queries I have ever had.

I cannot recommend YellowSchedule highly enough!

Fantastic Online & Mobile Scheduling

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fantastic scheduling app. we've been looking for something that would allow our clients book 1 hour appointments with us, pay online and sync with our company shared calendar. Everyone else had payments as an afterthought so it's was fantastic to see the guys at Yellow Schedule implement this with the help of customers. This has significantly reduced our frustrating no-shows so happy out. Cannot recommend enough.

Essential, invaluable tool for booking, reminding and communicating with clients.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: YS has been invaluable to us, as we have multiple staff seeing multiple clients, both on site and online. ALL reminders for clients are handled by YS, and these are multilayered - multiple SMS and Emails can be sent, at different time periods.

Clients can book themselves into appointments, 24/7, using the online booking system which is part and parcel of YS.

We have pushed the boundaries of the service, and now use it to - almost exclusively - to communicate by SMS with clients. Instead of merely a booking and reminder system, it is our centralised administration system for client bookings. Staff can see their appointments, and receive notification when appointments are booked, but also Management can also see all this information at a glance, and easily investigate communications between staff and clients - very effective for any complaint or query!

Before YS, our 'did not attend' rate was sometimes over 50%, and now it is less than 10%.

Enough said.

Has made such a difference

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system itself is so easy to use, works on my ipad and phone as well as computer. I can easily book appointments for people, and it's easy for them to let me know if they are coming - or more importantly if they are not! I am much better able to plan my day, and anticipate diary changes. Clients often tell me how useful the reminder service is for them too. I have found the company really easy to deal with, I have suggested changes before through the feedback system, and not only have I had a personal response, but the changes have been implemented too! I would highly recommend giving it a go.

Feedback

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I rely on YS to keep my clients updated on their appointments. The drama and stress with double bookings and no-shows has been eliminated since I started using YS. I can just focus on providing care to my clients. They often comment that they no longer have to worry about missing their appointments. And, if there is a problem, I know that it will be resolved quickly and accurately.

Awesome!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: it is easy to use, price is good (mine is included with my website so all i have to pay for is the messages sent), many of the clients like the text messages and email reminders. I dont really have anything to complain about!! it makes scheduling easy!!

Essential for solo practitioner

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using yellow schedule since my group practice dissolved and I lost all the luxuries that come with a group.....mainly a reliable, organized secretary. Yellow schedule allows me to offer my clients 24 hr access to appointments which gives me a huge advantage in a tight market. The only two modifications I really could use are clients able to cancel their own appts and a "customizable" appointment status list. Would really like to add " Therapist cancel" to the list. Would also like to see the system disallow completion of scheduling until cell number and Street Address are filled in. Overall I am extremely pleased with YS and will refer anyone needing this type of service.