Valant Medical Solutions

Valant Psychiatric EMR

by Valant Medical Solutions


Who Uses This Software?

Psychiatrists, Psychologists, Therapists, Psychiatric Nurse Practitioners working in private ambulatory settings.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

About This Software

A premium EMR and e-billing suite designed for busy psychiatric practices, Valant's clinician-centric design includes core features for clinical documentation on mobile devices/PC/Mac, electronic billing, clinical measure integration, secure patient communication, credit card/cash processing, eRx, and Meaningful Use certification. The suite is ideal for private practice ambulatory care settings with 1 to 150+ providers.


Product Details

  • Free Demo
    Yes
  • Deployment
    Web Based
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Valant Medical Solutions
  • www.valant.com
  • Founded 2005

Features Checklist

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • Electronic Medical Records (EMR)
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Payment Processing
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

Product Reviews

Rate This Product!
December 27, 2012

Billing excellent, clinical, poor

Overall
Ease of Use
Customer Service

Pros: I have used this EHR for about six months. I found their electronic billing the best I have experienced after using 4-5 EMR systems. It gets an A. Unfortunately the rest of the program gets a C.

Cons: Clinical notes aspect is poorly done, unless one desires to write their own boiler plate. E.G. It fails to cue you for important aspects for the Mental Status exam and essentially expects you to write your own boiler plate. It is incomplete in areas, and the customer support while very good in some ways, it is poor in others. For example they characterize both 90791 and 90792 as "psychiatric codes " and then describe 90791 is for "all practitioners" and lists 90792 as only for "prescribers" which is inaccurate and confusing.

Overall: Very attractive format, and electronic billing is easily, quickly and accurately done with just a few keystrokes. The reports for submitted bills are excellent.
TheElectronic prescribing is cumbersome and takes too long to switch into that sector and out of it. The clinical notes section I found incomplete unless you want to write your own notes each time, or set up your own boiler plate. It has reached a point where I am handwritng notes because the system as a whole is too slow and cumbersome, at least with a Mac. One can use an Ipad but that too is cumbersome to learn. I would not recommend this program.


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David Lifschutz, MD at David H Lifschutz, MD

April 08, 2012

Buy a different EMR

Overall
Ease of Use
Customer Service

Pros: It is electronic

Cons: We used Vallant EMR for almost a year, after paying for 3 years. I give it one star all over. These are my main concerns, not all of them:
Lack of integration with the labs; almost everybody else has them
If you copy and paste from Word, the format it creates is awful, making the documents difficult to read and follow
You can open only one window at a time, making it difficult to look at old notes/labs.etc while writing a new note
Printing prescriptions was free (difficult but free) on previous versions, it became impossible in the "improved" version, unless one pays extra
one cannot customize simple things such as colors on the calendar mode in order to be able to differentiate at a simple view the type of patients/procedures for the day/week.
Also the customer support is bad, definitely worse than they promise. I switched to a free EMR (practice fusion) and the quality is incredibly better.

Overall: Use a different EMR


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Oscar Ghelber, MD at Advanced Psychiatry

April 01, 2010

Valant EMR's

Overall
Ease of Use
Customer Service

Pros: Easy to learn and satisfies our needs. Because it is web-based it can be accessed from anywhere, which is definitely a plus. The ability to have special office forms added as needed is nice. Customer support is wonderful.

Cons: Would like to see less steps or keystrokes to get to where I'm going sometimes. But this has been improving, slowly.

Overall: I would definitely recommend this database to other Behavioral Health providers.


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Kay Hassing, Office Manager at Des Moines Valley Behavioral Health Svcs. Inc.

March 23, 2010

Great EMR and easy to implement

Overall
Ease of Use
Customer Service

Pros: Web based
well organized
low cost
easy billing

Cons: Limited template building

Overall: Excellent EMR for a small to medium sized practice with multiple locations. Customer service is outstanding and the software continues to improve with feedback from users.


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Henry Boilini, Psychiatrist at Anchor Clinic

March 18, 2010

Valant EMR and Billing

Overall
Ease of Use
Customer Service

Pros: Customer support is excellent!!!
Product is easy to use and intuitive.
Web-based solution is great for providers who need access from home and/or multiple locations.
System is very reliable and secure.
EMR makes keeping up with chart notes a breeze.
Billing module is excellent to link with EMR. And the electronic claims option is invaluable for submitting and getting paid in a timely manner.

Cons: Wish they had an integrated credit card solution. Also, it would be helpful to have an ERA option which would allow for receiving payment information to populate the billing module electronically. Hopefully that will be coming.

Overall: Excellent system!! While the EMR and billing module are great, the best part of purchasing Valant is the phenomenal customer service!!! The training and support are exceptional!!


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Kelly Robinson, Clincal Psychologist at Knowledge Associates International

March 17, 2010

Valant EMR

Overall
Ease of Use
Customer Service

Pros: web based server - records are well organized and accessible - e prescribing is the best - scheduling and billing modules also important and work pretty well for us

Cons: can't open multiple charts at a time
would like option of editing uploaded documents
would like to print bills before appoitnments

Overall: strongly recommend to small practices looking to change to EMR


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Candida Fink, sole practitioner at Candida FInk MD

March 16, 2010

Perfect for a solo mental health practice

Overall
Ease of Use
Customer Service

Pros: This system is easy to use and has both documentation and billing features in one place. I have tried many different software and database programs. Valant is the only web based program which meets all of my practice needs. Excellent technical assistance at no additional cost.

Cons: This system works best for providers that only accept insurance and self-pay clients.

Overall: This is wonderful software for a mental health provider. The staff is very helpful and made implementation very easy.


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Michelle Dodge, President at JMD Counseling and Therapeutic Services

March 16, 2010

Valant EMR

Overall
Ease of Use
Customer Service

Pros: Very easy to use. Intuitive interface. Flexible charting with user-defined templates. Ability to create patient reminders. Easy, intuitive patient scheduler. Billing and e-prescription modules available and integrated with EMR. Very low cost, with no setup fees. Hugely helpful support staff. Can create documents in Word and upload them into chart. Can upload PDFs into chart (labs, faxes, etc).

Cons: Not sure about CCHIT status and not sure how well the data created on the EMR migrates to/from other EMRs.

Overall: Strongly recommend this EMR to any other psychiatrist for overall value and ease of use.


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Benjamin Pumphrey, Psychiatrist at Benjamin Pumphrey MD PLLC

March 15, 2010

Valent EMR

Overall
Ease of Use
Customer Service

Pros: Electronic Medical Records, integrated billing system, web based and excellent customer support.

Cons: i don't see any cons. I do think there are areas in the future they can continue to build into the system

Overall: I have used other software systems that appeared to have a good reputation that were flawed. The system required substantial investment for software with poor support.


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Paula Miltenberger, Psychologist at Paula Miltenberger,PHD,PA

March 10, 2010

Psychiatric EMR

Overall
Ease of Use
Customer Service

Pros: Easy to navigate and use.

Cons: Uploading documents is limited by size. (5 MB). Most psychiatry documents and reports are long and uploading them in batches is time consuming. Scanning and uploading existing paper medical records becomes cumbersome because of size limitation.

Overall: Good and easy to use.


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Madhavi Kamireddi, MD at GLPA

March 10, 2010

Love It!

Overall
Ease of Use
Customer Service

Pros: Easy to use, comprehensive program tailored to the needs of psychiatrists.

Cons: No easy system for messages between physician and support staff.

Overall: This is an excellent product. I recommend it highly.


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Deborah Steinberg, MD at Sierra Psychiatric Wellness, LLC

March 10, 2010

Great for Individual Practitioners and Multi-Site Users

Overall
Ease of Use
Customer Service

Pros: This product is very useful in many ways: great for those of us who write or refer to notes from many different locations, quck speed, the site logic is relatively easy to pick up, great customer support, very good cost, nice and easy way to write prescriptions and order labs. The other really helpful service is their transcription service that is nicely tied into the notes function. The quality is really high with very few corrections needed. The cost is slightly higher than other options that out-source internationally, but I would rather pay a few pennies more for the quality and speed. Nearly every transcription gets turned around by the next day.

Cons: The biggest concern about this product is that it works well for solo-practioners, but not so well if you want to have access to your colleagues schedules or notes that have not been signed yet (a concern that pops up for cross-coverage). There were several times in the past year that the service was unavailable due to server problems at Valant. But, they worked hard to repair this issue, and I have noticed any problems since their concerted and extensive efforts.

Overall: While my practice has decided not to continue using this product in our group practice due to the limits of the scheduling function, I personally continue using it for several other off-site contracts that I have. This is really it's strength. As long as I have secure internet access, I can use it anywhere. And once again, I very much endorse the ease, speed and quality of the integrated transcription service.


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Michael Marcin, Medical Director, Child and Adolescent Psychiatris at Marcin Youthcare

March 10, 2010

not as easy as the demo

Overall
Ease of Use
Customer Service

Pros: Like having my clinical notes in the EMR and accessible from anywhere

Cons: Takes a while to learn
have not yet succeeded in eprescribing
often need to enter information more than one time

Overall: Still learning how to use this, but feel it is more complicated especially for the eprescribing than some others I have used


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Janet Lawrence, psychiatrist at self

March 10, 2010

good product

Overall
Ease of Use
Customer Service

Pros: customer service is very responsive, will customize to your needs (as is possible) very user friendly, do not have to be computer expert to use it. lots of space to store info

Cons: a few glitches starting out, but they have worked out the bugs. many fields are customizable, but they have to make the changes from their end. the time difference east to west means that early on the east coast, no one is available for help (although they have added cust. serv hours).

Overall: definite thumbs up. their customer service alone is worth it, but they are improving the product regularly in response to customers.


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Carol Fiel, office manager at Candida Fink, MD

March 10, 2010

Review

Overall
Ease of Use
Customer Service

Pros: Well thought out overall - well-suited to psychiatric practice.

Cons: Switching between the emr and the billing segments can be a bit annoying and time consuming.

Overall: Of the many systems that I have reviewed and used, I found this one to be the most intuitively designed for psychiatry.


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Jud Staller, MD at Jud A Staller MD

March 09, 2010

Valant a good value

Overall
Ease of Use
Customer Service

Pros: Good integration of functions of scheduling, progress notes, and practice reports

Cons: The eRx function has been a great addition, but is still a little tricky to navigate. The eRx specific reports are very fickle, and take many tries to create a single report.

Overall: The Valant EMR has been an important tool in allowing my solo private practice to continue to grow. Valant, since I started with them in June 2006, has made excellent product enhancements and improvement in backup capabilities. The eRx feature has been useful, but still needs improvements in functionality. I have and would highly recommend Valant EMR to other psychiatric providers.


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Carla Hellekson, Dr. Hellekson at Carla Hellekson MD PLLC

March 09, 2010

A godsend to our practice.

Overall
Ease of Use
Customer Service

Pros: After briefly trying another EMR program, our liability insurer recommended that we consider using Valant EMR.
Beginning with the 1:1 online training, I knew I had found the group of professionals who could consistently provide the same quality of personalized service to me that I strive to give to all of my patients.

Cons: Valant is a product in evolution. Knowing what is around the corner makes it hard to wait to put the technology to work.

Overall: Despite the fact that my partners and myself are not easy to please, all of us rave over Valant and their professional and thoughtful staff. Even our IT support staff, prone to loose work to Valant with its IT-included services, could only encourage us to move forward into the "future of health care." And most importantly of all, even though the EMR reason may not be so obvious to them, our patients can also recognize that somethimg is changing for the better in their care.


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Michael Reed, MD at Associated Psychiatrists of Nashville

March 09, 2010

Feedback

Overall
Ease of Use
Customer Service

Pros: No more paper charts. Great customer support.

Cons: Having to continually open/close charts instead of scrolling to next. Reports in many different places. Billing module completely seperate- no link from patient chart. Statements not individually saved in EMR. Schedule takes too long to load after each entry then must scroll down even in full screen. E-scribe seperate too. Not enough info carries over from EMR to E-scribe.

Overall: Would highly recommend but still much to improve on.


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Lisa Kramer, Administrative Assistant at Michael T. Lardon, MD

March 09, 2010

Review of Valant EMR

Overall
Ease of Use
Customer Service

Pros: Easy to use.
Progressive improvement across upgrades.
Well integrated.
Customer support has been consistently improved in terms of quickness and quality of response.

Cons: Time span between upgrades.
In past (not sure if this is still the case) suggested upgrades often prioritized by the number of customer suggestions for a particular change.
Room for improvement for support staff in working knowledge of issues with interface with word processors, Apple platform, etc.
A server crash last year caused some data loss and seemed to reveal a lapse in monitoring of backup methodology, but the company has instituted a hardware upgrade and a rigorous CQI program to address these concerns.

Overall: Very Good.
I don't know how this will integrate with upcoming ever changing Federal requirements for EMRs, but it is a good product.
Quality and accountability appear to be consistent value of the company.
It would be nice to have a more rapid implementation /upgrade cycle and more responsiveness to customer requests based on other criteria than frequency of which an improveemnt is suggested.


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Joseph McCreery, Owner/Manager at Joseph M McCreery MD PLLC

March 09, 2010

Valant Med

Overall
Ease of Use
Customer Service

Pros: Easy to use and fabulous customer service.

Cons: The eRx. program is cumbersome and poorly integrated.

Overall: A very reasonably priced EMR for psychiatrists.


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Elizabeth Cottingham, MD at Elizabeth Cottingham, MD, LLC

March 09, 2010

Valant EMR Simplifies My Practice

Overall
Ease of Use
Customer Service

Pros: Eliminate paper by easily scamnning all documents and uploading, shred the hard copy. Access my medical record from any internet connected PC. Keep a back-up copy with click and print to a PDF. Simple billing. Easily adapts to my style with Windows cut and paste for new documents and forms.

Cons: Interface still needs some work. The AJAX word processor is a little kludgy. I prefer to write my notes in MS Word then paste into the Valant progress notes template.

Overall: I've looked at many EMRs, and used two enterprise EMRS. For the private practice Valant is a clear winner.


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Thomas Dowling, Private Practice at Thomas Dowling, Psychiatric Nurse Practitioner

March 09, 2010

Really good software with great support.

Overall
Ease of Use
Customer Service

Pros: The greatest plus is the tech support, given by a knowledgeable, responsive (and fun) account manager. You're not alone with a daunting big piece of software--there's always help!

Valant was designed by a psychiatrist and it has the features that make psychiatrists' lives easier. Notes can be easily generated, either from templates, by modifying the last note, or by dictation to a service provided by Valant. Reminders for patients can be easily generated and kept track of. Labs can be ordered within the EMR and printed out for the patient to take to the lab. Results can be uploaded to the patient's chart. Prescriptions can be kept track of and printed out for the patient. The new billing module seems like it will be workable, too, but it takes a bit of work to get going if you want to do e-billing.

Cons: All the wrinkles aren't worked out yet, so some procedures are cumbersome. The good news is that Valant is responsive in modifying the software.

Overall: The combination of a very full-featured product and great customer service makes Valant a really strong contender.


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Joan M. Corr, M.D., Physician at West Newton, MA

October 07, 2008

I highly recommend this product to other psychiatrists.

Overall
Ease of Use
Customer Service

Pros: Lots of features

Cons: Dull, not very user friendly interface

Overall: I highly recommend this product to other psychiatrists.


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Glen P. Davis, MD, Physician at NYU School of Medicine

October 02, 2008

Simply the best program for psychiatrists so far. Try it and you'll get hooked.

Overall
Ease of Use
Customer Service

Pros: Excellent program for solo provider office. Web based design allows me to access files anywhere and to work from home on unfinished files. There is enough built in flexibility to develop personal shortcuts and style. And when I needed, I could always riched technical support live and quickly resolve any questions.

Cons: Unless I missed it, if I don't bill HMOs, I can not use billing link to organize fee-for-service tracking of paid and unpaid fees.

Overall: Simply the best program for psychiatrists so far. Try it and you'll get hooked.

Vendor Response

by Valant Medical Solutions on August 26, 2009

Hello, Dr. Lev! Thank you for the great review. Regarding billing: with Valant's newly released EasyBilling module, you may administer and track all of your billing through the web-based software. There are options for both fee-for-service practices as well as insurance-contracted practices.


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Leonard Lev, MD at Leonard Lev, MD, LLC

October 01, 2008

Still in transition with system

Overall
Ease of Use
Customer Service

Pros: Individualized program for psychiatry

Cons: Cannot synchronize with present program.
Without eRX

Overall: Still in transition with system


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Susan Glade, owner at Susan K Glade MD

October 01, 2008

I highly recommend this EMR to any interested psychiatrists or even to psychologists.

Overall
Ease of Use
Customer Service

Pros: This EMR is exactly what psychiatrists need, not more and not less. It has shortened the time I spend documenting, made my practice of medicine safer, particularly in that the medication list for each patient is before my eyes at all times when I'm working in the chart and is remarkably easy to update.

Cons: Entering the medication list the first time would take less time if I did not have to wait for drop down boxes. This may not apply to all users, and I have found no other negatives with this EMR.

Overall: I highly recommend this EMR to any interested psychiatrists or even to psychologists who may want to move into an electronic form of documentation.


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Elise Reed, Physician at Elise A. Reed, D.O., A Professional Corporation

September 30, 2008

We started our new office with the system.

Overall
Ease of Use
Customer Service

Pros: Never another lost chart again. what med were you on? what dose? middle of the night, on vacation, anywhere! LOVE IT! We have all but gone paperless. Even the repeat questionares I ask patients each visit i now have on "wipey boards" and i have a similar version in a 'macro' in Valant. Big time saver, big paper saver, less trees killed, happy doctor.

Cons: as a physician who does both Family Practice and Mental Health /Addiction Medicine it has been a little harder to adapt the program. I have had to add my medical Dx in the bottam of the notes or in the coments boxes of the scheduling. Valant has been very accomidating however in adding any Dx we need however and i have added my most common ones, chronic pain ist a biggie and not your typical Psych Dx! they have been wonderful and I am loving the system and adapting it for my FP patients who come to the office.

Overall: We started our new office with the system. Our old charts that were brought with us were not scaned in but we have that option. Medical records from other facilities can be directly uploaded if you have an internet fax. As can labs. This is how we have handled it. Slightly more face time for medicine providers on the computer but much less paper! overall saves time/ $$$ and I love it


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Michele DiLauro, Owner/Physician at Summerlin Health & Wellness

September 30, 2008

For any clinician who wants more control over their medical record, this is the suite for you.

Overall
Ease of Use
Customer Service

Pros: I have only recently begun to use the EMR system and find it so much easier and more effective than either the old paper and pen charting or even dictated hospital records. I like the ease of scheduling one's own clients and how easy it is to customize the system to one's own practice needs.

Cons: The cons are minor glitches and I suppose being worked on...there is no autosave draft function. I had entered almost an entire intake without purposefully saving it. The patient asked about a particular medication and I navigated away from the EMR to look it up and lost all my data.

The other issue that is irksome is the font changes within the templates themselves. You'll be typing and the font size and type will change without warning. Please add more Word like buttons at the top to change font size and type.

Overall: For any clinician who wants more control over their medical record, this is the suite for you.

Vendor Response

by Valant Medical Solutions on August 26, 2009

Hi Patrick, Thanks for your complimentary and honest review. In the time since you submitted this review, we hope that you have experienced a dramatic change in your ability to preserve notes while navigating to other functions within the Valant EMR. Another enhancement we have made is the option to select a default font within your System Preferences, so all signed notes will contain a uniform font. We are currently developing a document templating platform, which will be released by early 2010 and will allow you to completely customize the content and look of your clinical notes. We are very excited about this templating platform and will certainly keep you updated. Regards, The Valant Team


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Patrick Scott, President at Integral Life Systems, Inc.

September 30, 2008

really excellent product.

Overall
Ease of Use
Customer Service

Pros: web-based so no problems w/security, upgrades, etc.; product 'thinks' like a psychiatrist in office practice; no extraneous stuff; prescribing feature is great, just slow enough to prevent mistakes, not too slow to impede productivity; upload/transcription feature is outstanding

Cons: searching for diagnoses is sometimes a drag; telephone display in "Patient info" window show 9 digits, requiring user to go to window and scroll over; sometimes I think that buttons would be nicer c/w having to click on a line of text; e.g., for recent notes

Overall: really excellent product; would be nice if there was a way to have the calendar sync w/iCal so that I didn't have to make entries in two calendars.

Vendor Response

by Valant Medical Solutions on August 26, 2009

Dear Dr. Brody, Thank you very much for your review. In the time since your review was submitted, we have made significant enhancements to the Valant EMR's functionality, including the ability to search for diagnosis based on either code or diagnosis name. We have also extended the telephone number field for Mac users. Please continue to send us your feedback; we are happy to receive it as it helps us continually enhance our product. Kindly, The Valant Team


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David Brody, owner at David Brody, MD, PLLC

September 30, 2008

Overall, I find this to be an excellent product that has improved the organization of my practice.

Overall
Ease of Use
Customer Service

Pros: I have been using Valant for about two years, and have found it to be a very easy program to use. I like the fact that I can enter information to the medical records multiple ways--dictation, typing, scanning. The user interfact is clearly laid out and intuitive to use. I also do my billing through this website, and love the ease of having all the information in one website that I can access from any terminal. The support service has been extremely responsive on the rare occasions that I have had issues. I feel confident that the information is secure.

Cons: I have no major issues with this product. Since I have downloaded Office 2007, I have sometimes had problems printing records, but I think this may be a bug in the Microsoft software, not in Valant's site.

Overall: Overall, I find this to be an excellent product that has improved the organization of my practice.


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Gretchen Carlson, MD at Gretchen Carlson MD

September 30, 2008

A very affordab le and versatile program that is very cost effective and easy to maintain.

Overall
Ease of Use
Customer Service

Pros: The program is easily started and more specifically designed for a psychiatric practice. The Valant team is very responsive to client needs and suggestions. You are able to quickly upload scanned notes and documents for easy access at any time. The web based access was very helpful for me during Hurricane Ike as my office building was closed and the Valant system could be accessed from other locations allowing me all of my patient information.

Cons: The web editor is not very versatile and should be updated. It would be helpful to allow multiple prescriptions per page.

Overall: A very affordab le and versatile program that is very cost effective and easy to maintain.

Vendor Response

by Valant Medical Solutions on August 26, 2009

Hello Dr. Santos, Thank you very much for your review. We are excitedly developing our document templating platform, which will be released by early 2010. The templating platform will allow you to customize all of your clinical note templates for use within the web editor. We will be sure to keep you updated as the launch nears. Kindly, The Valant Team


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George Santos, Physician at George D. Santos, MD PA

September 30, 2008

Overall the product is good. No major issues.

Overall
Ease of Use
Customer Service

Pros: Very intuitive and easy to learn and use.

Cons: Some of the reports are "buried." It takes several steps to get to it.

Overall: Overall the product is good. No major issues.


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Deedra Manter, Office Manager at C. D. Hanson, M.D.

September 30, 2008

Highly recommended.

Overall
Ease of Use
Customer Service

Pros: Valent EMR is easy to use, fast and efficient. Transcription and support are excellent.

Cons: None that I have detected sofar.

Overall: Highly recommended.


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Bart Muller, psychiatrist at Bartmuller MD