Online CRM
Software Directory

Comprehensive Directory

54 Solutions Listed


ActiveCampaign - TrioLive

Powerful web based live help solution that offers real-time messaging for sales, support, or internal communication.

Target Market: Small - Mid

Easy to use system for managing leads from first contact through fulfillment in one place.

Target Market: Small - Mid

Comprehensive yet affordable Online CRM and Contact Management. Only $9 per user per month.

Target Market: Small - Mid

Affordable, web-based solution integrating project management, CRM, and service desk with time and billing.

Target Market: Mid

Avani Cimcon Technologies - ACTL Care

Web-based one-stop solution for e-CRM, direct marketing and relationship management.

Target Market: Mid

C3Gateways Services - ContactIP

Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation.

Target Market: Large

Centerbase - Centerbase

Centerbase provides comprehensive, web-based contact management/CRM solutions to the SMB market at an affordable price.

Target Market: Small - Mid

Chat Relations - ChatRelations LiveChat

Free customer service software for websites. Instant connect tool to enhance online customer support. Download today!

Target Market: Small - Mid

Citrix Systems - GoToAssist

Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos.

Target Market: Small - Large

Comcate, Inc. the leading provider of customer relationship management software for public agencies.

Target Market: Small - Mid

ComponentOne - ComponentOne Response

Reduce inbound calls and provide support via the web and email.

Target Market: Mid - Large

ConnectWise - ConnectWise PSA

Web-based professional service automation software designed exclusively for IT solutions providers by an IT solution provider.

Target Market: Small - Mid

Online knowledgebase of Frequently Asked Questions, email tracking and workflow capabilities.

Target Market: Small - Large

EBSuite - Customer Service Help Desk

Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges.

Target Market: Small - Large

eGain Communications - eGain Service

Email management, live web customer service, service fulfillment, knowledge management and self-service.

Target Market: Mid - Large

Hosted sales, marketing, and customer service software for small and midsize companies as well as departments.

Target Market: Small - Mid

CRM solution for use in sales, support and marketing environments.

Target Market: Mid

Eptica - Eptica SelfService

Puts powerful, intelligent functionality in the hands of your customers so that they can quickly access relevant answers.

Target Market: Mid - Large

eTouchPoint - eTouchPoint

Customer feedback and coaching application for service-oriented businesses.

Target Market: Large

ETP International - ETP VX

End-to-end retail solution covering Business Strategy Development, Supply Chain, Merchandise Planning, POS and more.

Target Market: Mid - Large

Fused Solutions - FS-Virtual Agent

Mitigates the need for agent-assisted support, thereby lowering operating costs.

Target Market: Small - Mid

Fuze Digital Solutions - Fuze Suite

Comprehensive, modular and easy to use web-based customer care software suite.

Target Market: Mid

GWI Software - c.Support

End users can submit requests for service, search for solutions, and view the status of their open incidents.

Target Market: Small - Mid

HelpDesk - Help Desk Software Suite

Web based customer service solution for your website to manage support requests and publish self service knowledge bases.

Target Market: Small - Mid

JasperSoft - Jasper4Salesforce

Jasper4Salesforce combines Salesforce.com with the world's most popular reporting and BI solution.

Target Market: Mid

Kana - KANA Web Self-Service

Supports the customer at every point in the self-service process with interactive guidance, security and easy escalation.

Target Market: Large

KNOVA Software - KNOVA 7

Suite of Intelligent Customer Experience applications that reduce service costs, increase revenues, and improve customer satisfaction.

Target Market: Large

Live2support - Chat Interface for Operator

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial

Target Market: Small - Mid

LivePerson - MultiCare

Self-learning knowledgebase that uses a natural language processing engine to answer customer questions.

Target Market: Mid - Large

MCS - FAQexpress

Create, publish and search a truly robust product library of frequently asked questions.

Target Market: Mid - Large

MarketsMaster is a web based solution to help companies close the loop in communication and management of the entire business.

Target Market: Small - Large

Microsoft - Microsoft Dynamics

Integrated business management solution that automates financial, customer relationship and supply chain processes.

Target Market: Small - Large

Neocase Software - NeocaseCS

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows.

Target Market: Mid

NetSuite - Netsuite CRM

Mid-market software combining CRM and Ecommerce / Web capabilities with Accounting / ERP capabilities in one web-based application.

Target Market: Mid

noHold - noHold Instant Support

Combines the best features of phone, email, live chat and search engines into a Web-based self-service interface.

Target Market: Mid

The Service Desk Management Solution with Unequaled Time to Productivity.

Target Market: Small - Large

Access knowledge from any source to drive efficient support and customer self-service.

Target Market: Mid - Large

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries.

Target Market: Small - Large

PipelineDeals - PipelineDeals

PipelineDeals is simply yet powerful CRM software for big business. Priced only $15/user/month.

Target Market: Mid

Provide Support - ProvideSupport.com

Online service that offers live chat with your web site visitors to give them instant online support.

Target Market: Small - Mid

Querybot - Querybot Web Knowledgebase

Knowledge base/email system that lets your website visitors ask questions in their own words & get accurate answers immediately.

Target Market: Small

QuestWare - myKBHelp.com

Simple, effective way to provide support to your customers. Build your Knowledge Base and Help Systems to empower your customers with myKBHelp!

Target Market: Small - Mid

Relenta - Relenta CRM

Web-based CRM, email marketing, email management, contact manager, calendar, newsletter software.

Target Market: Small - Mid

Results Software provides business solutions that enable data visibility across the entire enterprise. This is what CRM is meant to be.

Target Market: Small - Mid

RightNow Technologies - Customer Self Service Software

Deflects phone inquiries and lowers customer service transaction costs by harnessing the true power of the Internet.

Target Market: Large

Skywire Software - Answer Suite

Knowledge management and Web self-service application in a hosted environment with issue tracking and reporting features.

Target Market: Mid

Support Sentry - WebSupport PRO

Web based customer service software for small to medium sized businesses.

Target Market: Small - Mid

TechExcel - CustomerWise

CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management.

Target Market: Small - Large

TopCMM Software - 123 Live Help Chat Server Software

Offers full-featured software or hosting service for your sales rep./supporter to 1-to-1 chat with website visitors.

Target Market: Small - Large

Topiary Communications - PersonalPro

Creates knowledge bases that generate self-service applications to improve help desk & customer service.

Target Market: Mid

Transversal - Metafaq

Customer self-service software that enables you to manage both online content & correspondence through a single process.

Target Market: Mid - Large

Trinicom - Web Self Service

Publish FAQ's, advanced search functionality, unique user profiles, auto-redirect, reporting and more.

Target Market: Mid - Large

Xencoders - ChatAnywhere

Web-based chat software that includes canned responses for a scripted sales pitch and live video conferencing.

Target Market: Small - Mid

Integrated web solution including donation, event, membership, e-marketing, and analytical reporting.

Target Market: Small - Mid

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