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Autotask is the affordable web-based software solution that keeps you On Time, On Budget and Profitable. Customizable all-in-one solution includes Project Management, CRM, and Service Desk with integrated time and billing functions - all running off the same database; all available from any PC connected to the net. Ideal for professional services, IT Services, consultants, software companies and firms that rely on efficiently managing projects, servicing customers and billing time.
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Comcate is the leading provider of customer relationship management software for public agencies. Over 85 agencies use Comcate software to improve efficiency and customer service. Comcate eFeedback Manager gives citizens 24x7 access to city hall and gives city managers insight into citizen needs. Comcate Code Enforcement Manager increases efficiency and time spent in field. Comcate software is easy to use, affordable and designed specifically for the needs of cities and counties.
Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies: align their service desk management functions with the needs of the business and automate business processes in multiple areas of the organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
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Featured Solutions
Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. Industry's leading web-based customer support software that features web self-service, a trouble ticket system and account management capabilities. Parature provides the complete online solution you need to provide the level of support customers have come to expect in the new economy.
More Links: Live Product Demo Feature Listing
Entellium is easily customized to your best practices - consequently, cycles are shortened, capacity increases, and each rep produces like a top performer. Visit our website and you'll see that not all hosted CRM are alike - we are more powerful, easier to use, faster to deploy & more affordable.
The AIMpromote system has taken the best parts of Lead Management CRM software and integrated them into a seamless application that puts your sales force in a position to focus more on making sales, and less on learning software. AIMpromote is easy-to-use and is flexible enough to meet the needs of every business. Compare us to the competition and see why successful businesses are choosing AIMpromote as their Lead Management CRM.
More Links: Feature Comparison Demo
Starting at only $9 per user per month AppShore provides the single most cost-effective and easy-to-use online CRM and Contact Management solution available. But, what really differentiates us from the competition is our passion for providing the best customer service in the business. Free training, email and phone support is included in the subscription price. Our completely customizable Premium Edition is now available starting at only $19 per user per month. Compare us to salesforce.com.
More Links: Demo Free Trial Compare Editions Testimonials
A top-rated, web-based CRM, EnterpriseWizard automates external customer support, helpdesk, asset tracking, and sales. Easily adapts to your business with customizable tables, fields, look & feel, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in customer retention, and 25% increase in users' efficiency.
More Links: Free Trial Product Tour Case Studies
The Ovitas SLS is used by customer support and field service organizations supporting complex products. All relevant information, including FAQs, call logs, knowledgebases and other data is available from a single portal. Built on a knowledge management platform that includes search and automated content integration for existing knowledge stores, as well as a collaborative environment for knowledgebase development, the SLS makes it easy to incorporate best practices into your service processes.
MarketsMaster is a web based solution to help companies close the loop in communication and management of the entire business cycle: marketing, sales, lead management, and customer relations. It is highly secure, flexible and scalable to fit your business needs. MarketsMaster is the tool that will help you grow and manage your business. We specialize in solutions management that is effective, efficient and economical through the integration of technology, knowledge and people.
NEON (Non-Profit Enterprise Online Network) is an online CRM system that combines all of your existing databases in one easily accessible online system. The database can be accessed by your staff, your website, and your members/constituents. NEON connects to any existing website using your web template. NEON allows you to process and manage online/offline donations, events, registrations, e-newsletters, e-mail blasts, reporting, membership, an online store, surveys, and much more. Free Trial
Results Business Suite combines CRM & Business Management to provide you with a single, integrated system to run, manage and grow your business. Small and mid-size businesses can move beyond typical CRM by providing built-in business management functionality such as service delivery; scheduling and dispatch; work order, document and project management; timesheet tracking; time-billing; order/invoice, payment, inventory and expense tracking and more. This is what CRM is meant to be.
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. Dynamic FAQ/Knowledge Base, Custom Service Request, Questions tracking, E-mail management, Online Chat, Surveys. 8 Customers out of 10 will find their answers online. Create now an online Personal Relationship with new and existing customers. Reduce costs and frequency of incoming service requests.
Comprehensive Directory
54 Solutions Listed
Powerful web based live help solution that offers real-time messaging for sales, support, or internal communication.
Target Market: Small - Mid
Easy to use system for managing leads from first contact through fulfillment in one place.
Target Market: Small - Mid
Comprehensive yet affordable Online CRM and Contact Management. Only $9 per user per month.
Target Market: Small - Mid
Affordable, web-based solution integrating project management, CRM, and service desk with time and billing.
Target Market: Mid
Web-based one-stop solution for e-CRM, direct marketing and relationship management.
Target Market: Mid
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation.
Target Market: Large
Centerbase provides comprehensive, web-based contact management/CRM solutions to the SMB market at an affordable price.
Target Market: Small - Mid
Free customer service software for websites. Instant connect tool to enhance online customer support. Download today!
Target Market: Small - Mid
Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos.
Target Market: Small - Large
Comcate, Inc. the leading provider of customer relationship management software for public agencies.
Target Market: Small - Mid
Reduce inbound calls and provide support via the web and email.
Target Market: Mid - Large
Web-based professional service automation software designed exclusively for IT solutions providers by an IT solution provider.
Target Market: Small - Mid
Online knowledgebase of Frequently Asked Questions, email tracking and workflow capabilities.
Target Market: Small - Large
Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges.
Target Market: Small - Large
Email management, live web customer service, service fulfillment, knowledge management and self-service.
Target Market: Mid - Large
Hosted sales, marketing, and customer service software for small and midsize companies as well as departments.
Target Market: Small - Mid
CRM solution for use in sales, support and marketing environments.
Target Market: Mid
Puts powerful, intelligent functionality in the hands of your customers so that they can quickly access relevant answers.
Target Market: Mid - Large
Customer feedback and coaching application for service-oriented businesses.
Target Market: Large
End-to-end retail solution covering Business Strategy Development, Supply Chain, Merchandise Planning, POS and more.
Target Market: Mid - Large
Mitigates the need for agent-assisted support, thereby lowering operating costs.
Target Market: Small - Mid
Comprehensive, modular and easy to use web-based customer care software suite.
Target Market: Mid
End users can submit requests for service, search for solutions, and view the status of their open incidents.
Target Market: Small - Mid
Web based customer service solution for your website to manage support requests and publish self service knowledge bases.
Target Market: Small - Mid
Jasper4Salesforce combines Salesforce.com with the world's most popular reporting and BI solution.
Target Market: Mid
Supports the customer at every point in the self-service process with interactive guidance, security and easy escalation.
Target Market: Large
Suite of Intelligent Customer Experience applications that reduce service costs, increase revenues, and improve customer satisfaction.
Target Market: Large
Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial
Target Market: Small - Mid
Self-learning knowledgebase that uses a natural language processing engine to answer customer questions.
Target Market: Mid - Large
Create, publish and search a truly robust product library of frequently asked questions.
Target Market: Mid - Large
MarketsMaster is a web based solution to help companies close the loop in communication and management of the entire business.
Target Market: Small - Large
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Target Market: Small - Large
Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows.
Target Market: Mid
Mid-market software combining CRM and Ecommerce / Web capabilities with Accounting / ERP capabilities in one web-based application.
Target Market: Mid
Combines the best features of phone, email, live chat and search engines into a Web-based self-service interface.
Target Market: Mid
The Service Desk Management Solution with Unequaled Time to Productivity.
Target Market: Small - Large
Access knowledge from any source to drive efficient support and customer self-service.
Target Market: Mid - Large
Get an online support portal to manage and deflect up to 80% of your incoming service inquiries.
Target Market: Small - Large
PipelineDeals is simply yet powerful CRM software for big business. Priced only $15/user/month.
Target Market: Mid
Online service that offers live chat with your web site visitors to give them instant online support.
Target Market: Small - Mid
Knowledge base/email system that lets your website visitors ask questions in their own words & get accurate answers immediately.
Target Market: Small
Simple, effective way to provide support to your customers. Build your Knowledge Base and Help Systems to empower your customers with myKBHelp!
Target Market: Small - Mid
Web-based CRM, email marketing, email management, contact manager, calendar, newsletter software.
Target Market: Small - Mid
Results Software provides business solutions that enable data visibility across the entire enterprise. This is what CRM is meant to be.
Target Market: Small - Mid
Deflects phone inquiries and lowers customer service transaction costs by harnessing the true power of the Internet.
Target Market: Large
Knowledge management and Web self-service application in a hosted environment with issue tracking and reporting features.
Target Market: Mid
Web based customer service software for small to medium sized businesses.
Target Market: Small - Mid
CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management.
Target Market: Small - Large
Offers full-featured software or hosting service for your sales rep./supporter to 1-to-1 chat with website visitors.
Target Market: Small - Large
Creates knowledge bases that generate self-service applications to improve help desk & customer service.
Target Market: Mid
Customer self-service software that enables you to manage both online content & correspondence through a single process.
Target Market: Mid - Large
Publish FAQ's, advanced search functionality, unique user profiles, auto-redirect, reporting and more.
Target Market: Mid - Large
Web-based chat software that includes canned responses for a scripted sales pitch and live video conferencing.
Target Market: Small - Mid
Integrated web solution including donation, event, membership, e-marketing, and analytical reporting.
Target Market: Small - Mid
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