User Reviews
Fuze Suite by Fuze Digital Solutions
USER REVIEWS - All reviews
"Versatile solution for customer service"
Purchased Date: May 01, 2007
VP E-Commerce & Technology, Lockheed FCU
June 02, 2010
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David Thatcher
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Ease of Use
Implementation
Fits Needs
Features
Customer Service
Pros
Excellent integration capabilities, feature rich, and stable. We were able to integrate the Fuze Suite with our call center phone system and Online Banking system. The Fuze Suite provides excellent knowledge base management and customer service tracking.
Cons
We really have not found any cons.
Overall
This is a great system with a much better ROI than the competitors.
> Vendor Responses
Lockheed FCU is a progressive and well-respected industry leader. They opted for the licensed, on-premise model of the Fuze Suite, and currently utilize the knowledge base for public and private information, 2-way secure communications and email management, contact management, feedback management, online reporting, and chat modules. We worked together with their CTI provider to integrate the Fuze Suite chat module with their phone queues. We value the partnership we have with David and the team at Lockheed FCU!
06/02/2010 by Fuze Digital Solutions
06/02/2010 by Fuze Digital Solutions
"Great tool that we find easy to use"
Purchased Date: December 01, 2007
Web Manager, AAA Oklahoma/South Dakota
May 20, 2010
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Amy Keeling
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Ease of Use
Implementation
Fits Needs
Features
Customer Service
Pros
Easy to use, great tracking tool on member comments and we like the functionality of searching the KBs before submitting any comments or questions.
Cons
Not sure that we have any to list
Overall
I would recommend Fuze to any of my peers
> Vendor Responses
It's been a pleasure working with Amy and the fine folks at AAA OK and AAA SD. AAA members find fast, consistent answers in the knowledge base and can ask questions ranging from trip planning or membership renewal to gas prices. AAA OK and SD staff can easily navigate the admin pages and ensure timely responses that align with their service levels. The Fuze Suite makes it easy to deliver the ultimate in member care and knowledge sharing amongst staff and AAA community. We appreciate having a vendor relationship AND membership with AAA.
05/20/2010 by Fuze Digital Solutions
05/20/2010 by Fuze Digital Solutions