eFeedback Manager for Public Agencies
by Comcate
Comcate is the leading provider of web customer relationship management software for Government Public Agencies with over 250 agreements signed nation-wide. Comcate improves efficiency and customer service with affordable and easy-to-use software for citizen request management and communication, code enforcement, building and safety, rental inspections and animal control. Objective reports yield data for measuring ROI, benchmarking and better decision-making.
- Cataloging / Categorization
- Custom User Interface
- Customer Service Analytics
- Customer Service Integration
- Customer Support Tracking
- Customer Survey & Forum Creation
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Dynamic FAQ
- Email Response Management
- Knowledge Management
- Legacy System Integration
- Mobile Access
- Performance Metrics
- Reporting
- Request Escalation
- Routing Options
- Search Functionality
- Self Service Features
- Subscription Services
- Website Customization
- Workflow Management
- XML / RSS
Available on the following platforms: Windows, Web Based
Support available: 24/7, Regular Business Hours, Online/Self Service
About Comcate
Year Founded: 2000
Location: California - United States
Number of Customers: 200+
Industries Served: Local Government - City/County Management, Code Enforcement
