Tracker

by PhaseWare

Year Founded: 2005
Location: Texas - United States
Industries Served: Software, Medical, High-Tech, and IT Services

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Increase First Contact Resolution (FCR)! Tightly integrated with Outlook to create email responses and tickets from Outlook with a single click. Available on-premise and as a web-based solution, Tracker nimbly handles alerts and escalations, complex event processing, SLA management and billing, and support ticket tracking. It also keeps track of ticket duration and time spent on the ticket (time tracking).

  • Cataloging / Categorization
  • Chat Functionality
  • Custom User Interface
  • Customer Service Analytics
  • Customer Service Integration
  • Customer Support Tracking
  • Customer Survey Creation
  • Customizable Fields
  • Customizable Reporting
  • Data Import/Export
  • Dynamic FAQ
  • Email Response Control
  • For Construction
  • For Government Agencies
  • For Public Agencies
  • Knowledge Management
  • Mobile Access
  • Performance Metrics
  • Reporting
  • Request Escalation
  • Routing Options
  • Search Functionality
  • Self Service Features
  • Software Development Kit
  • Subscription Services
  • Website Customization
  • Workflow Management
  • XML / RSS

Available on the following platforms: Windows, Web Based, Mac
Support available: 24/7, Regular Business Hours, Online/Self Service