Tracker
by PhaseWare
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
- Cataloging / Categorization
- Chat Functionality
- Custom User Interface
- Customer Service Analytics
- Customer Service Integration
- Customer Support Tracking
- Customer Survey & Forum Creation
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Dynamic FAQ
- Email Response Management
- Knowledge Management
- Legacy System Integration
- Performance Metrics
- Reporting
- Request Escalation
- Routing Options
- Search Functionality
- Self Service Features
- Serves Construction
- Serves Government Agencies
- Serves Public Agencies
- Software Development Kit
- Subscription Services
- Website Customization
- Workflow Management
- XML / RSS
Available on the following platforms: Windows, Web Based
Support available: 24/7, Regular Business Hours, Online/Self Service
About PhaseWare
Year Founded: 2004
Location: Texas - United States
Number of Customers: 75
Industries Served: Software, Medical, High-Tech, and IT Services
FREE QUOTE / DEMO
Request more information from PhaseWare.