Neocase CS
by Neocase Software
Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness. Global companies are transforming and differentiating their business with Neocase technologies.
- Custom User Interface
- Customer Service Analytics
- Customer Service Integration
- Customer Support Tracking
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Dynamic FAQ
- Email Response Management
- Knowledge Management
- Legacy System Integration
- Multi-Currency
- Multi-Language
- Performance Metrics
- Reporting
- Request Escalation
- Routing Options
- Search Functionality
- Self Service Features
- Subscription Services
- Workflow Management
- XML / RSS
Available on the following platforms: Windows, Web Based
Support available: 24/7, Regular Business Hours, Online/Self Service
About Neocase Software
Year Founded: 2001
Location: California - United States
Number of Customers: 200
Industries Served: All
