SYNTHESYS
by Noetica
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.
- Custom User Interface
- Customer Service Integration
- Customer Support Tracking
- Customer Survey & Forum Creation
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Response Management
- Legacy System Integration
- Performance Metrics
- Reporting
- Request Escalation
- Routing Options
- Search Functionality
- Self Service Features
- Subscription Services
- Website Customization
- Workflow Management
Available on the following platforms: Windows, Web Based
Support available: 24/7
About Noetica
Year Founded: 1997
Location: United Kingdom
Number of Customers: 70
Industries Served: Call Centre and Customer Management Organisations, e.g. in Finance, Outsourcing, Media, Government
