Who Uses This Software?

ShipStation is a web-based shipping software that was designed for the multi-channel merchant. Anyone who sells on multiple platforms (eBay, Amazon, etc.) & ships physical goods can save time & money.


Average Ratings

257 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ShipStation
  • www.shipstation.com/
  • Founded 2011
  • United States

About This Software

Import, manage & ship your orders with ShipStation, the #1 choice of online sellers. We integrate with over 150 of the most popular marketplaces, shopping carts, & carriersplus, you can have as many selling channels & carriers as you need. With ShipStation you get: up to 40% off USPS rates & 29% off FedEx rates; the Branded Tracking Page & Returns Portal; customizable automation rules to prevent errors & cut your shipping time in half; an easy-to-use interface; a totally free 30 day trial!


Features Checklist

  • Back Order Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management

Product Reviews

Easy to Use Shipping Fulfillment Software Solution

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: One of my favorite features of this software is the ease of finding orders and checking the status of those orders. Plus, I appreciate how nicely it integrates with other applications like Finale Inventory, BigCommerce, etc.

Cons: When the shipping department changes its method of shipping providers, the tracking number does not get updated to the customer order.

Overall: The main benefit is the ability to track inventory accurately. This is one of my favorite features.

Get ship done!

Apr 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Super easy to use

Cons: No inventory management

Overall: Shipstation really helped us with our multi channel fulfillment solution. It really helped us increase our speed with fulfillment. The only lacking aspect is inventory management. I would recommend using a 3rd party inventory management system if you have lots of SKUs and products that can get lost in your warehouse. If you don't have very many that can be easily found then you can get away with just using ship station.

ShipStation: Shipping Made Easy!

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using ShipStation for over 4 years now. After demoing many other shipping platforms ShipStation comes out on top every time! We sell on multiple marketplaces so it was very important that our shipping software integrated well with these. ShipStation has seamless integration with Amazon, eBay, Shopify, and many more. As far as shipping carriers go, ShipStation integrates with all the big ones; UPS, USPS, FedEx, Stamps.com, Indicia, etc. And last but not least, SS also works great with inventory management platforms such as SKU Vault and Stitch Labs.

We have a decent amount of turn over in our shipping department. And with ShipStation being so user friendly, training new employees is never a difficult task!

Good Product For the Money

Apr 04, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: This product works well if you don't want to spend a lot of money and don't want to do a whole ton of customizations. The automation rules are powerful and have been useful for our business.

Super Website for Shipping

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been thrilled with Shipstation. It saves me so much time getting orders out the door. Super easy to use with a lot of features, like branded packing lists and email shipping confirmations.

Outstanding

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Inexpensive
Easy and fast

Cons: Customer support

Overall: This is a great value for us because it integrates with our inventory system (Finale) and is easy to use. A two person team can pick/pack 60 orders/hour through ShipStation. There are only a few problems. First, at least at our level, support is limited (phone support is by leaving a message only) and that is problematic because the service has been down a few times which means we cannot ship during those times. Also, the software they provide for managing printers on the account is a bit buggy. There is another little annoying thing that you can't change statuses of orders easily (from on-hold to ready-to-ship). However, I am a huge fan overall.

Recommendations to other buyers: GREAT integration with Finale Inventory

Perfect for Streamlining Shipping

Jan 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I run a small business and sell my products online via three different sales channels. Until I discovered ShipStation, I was using three different platforms to create and print my shipping labels, which made my shipping process extremely tedious. As a solopreneur, I need to prioritize my time--spending it copying and pasting and double-checking addresses, is definitely not the best use of my time! ShipStation has made this whole process so simple. First, signing up was super quick and easy--there's a free month trial to help you decide if it's right too! As soon as I created my account, I began connecting my various channels (Etsy, Squarespace, Square, etc), which was also very quick and easy. Within just a few minutes, I could already see my pending orders and start creating labels. There's also a great feature where you can save frequently used shipping settings if your products often ship with the same dimensions and weight. I was able to connect my FedEx and UPS accounts as well as create a Stamps.com account (which is free with ShipStation) for shipping via USPS. Overall I am very happy with ShipStation for streamlining my shipping process.

life saver!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: the layout

Cons: the plug in can be buggy at times

Overall: I love this software! Really helped save me a ton of time as my business ramped up. I would recommend it to anyone!

Recommendations to other buyers: no

Shipstation the only way to ship

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: So many more stores you can connect then most shipping software. Ability to use fba fulfillment seamlessly with any order.

Cons: Haven't come across anything that I didn't like

Overall: I have used a few different platforms for shipping items but eventually, I switched to ship station and I am so glad I did. They have a specific feature that you can't find from most others and that is their fulfillment through amazon function. You can actually put in orders from other channels to be fulfilled by your fba amazon inventory. It works seamlessly and updates everything for you. This alone is worth it to me but then I also do all my shipping there with ease. Love the software and it's actually cheaper than the last company I was using. Try it out for yourself

Recommendations to other buyers: Try it out for free to see if you like it

Great Tool for the Price

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Integration with Finale for inventory management
Integration with sales platforms is great
Dashboard stats are great.
Good support

Cons: No currency conversion! Skew's data on sales totals

Overall: We started using ShipStation a year ago, linking it directly with Finale for inventory and order tracking. It's been a great tool and does a good job integrating with a variety of selling platforms. Support is great too.

AMAZING Software for Shipping!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Organized, imports orders automatically, excellent customer service, fast and responsive!

Overall: We absolutely LOVE using ShipStation! We sell on over 10 different selling channels, and it makes our jobs so much easier having all of our orders in one place!

Shipstation

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: When I have to is it at work it works great never had a problem with it so far easy to learn and work

My Review!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: I'm mostly happy with ShipStation. I don't like that there's no way to contact you via phone. I have to start a ticket online and wait for a callback. That's really frustrating to me. I don't like that with OnTrac we can't create multiple labels and that you can't select them as a return shipping label option.

super easy

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: ShipStation is super easy to use. I use it to send the stuff I sell from my Etsy account. It is so much less hassle than the other ways I've tried.

Great Value!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Shipstation to manage our Etsy, Amazon, and WooCommerce website orders. It's really easy to setup, and you get plenty of help during onboarding which is great. It's also super affordable. We easily save the fee in saved man hours and frustration. We do have a couple of quirky things that aren't perfect when we ship multiple boxes, and we haven't gotten the best response on getting it fixed, but it is still relatively minor in terms of reduction of frustration.

Best Option for Etsy

Dec 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: This has made shipping products from my Etsy shop sooooo much easier. Being able to search for the cheapest option is awesome, too. It's just such a simplified way to handle frequent shipping.

Vendor Response

by ShipStation on December 12, 2016

Hello Kaitlynn, Thank you so much for the review. We'd like to do a writeup on your success. Can you email me with your contact info? It's adam.singh@shipstation.com. Thanks again, Adam

Shipstation for the Win!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Very user-friendly. Can easily select different carriers to check pricing. Integrates with multiple platforms like amazon and etsy.

Cons: It's hard to print multiple tickets for the same shipment without processing individually.

Overall: Our company sells product across 3 different platforms and as we rapidly grew we needed a central place to process shipments so that we didn't miss any and didn't have to check multiple websites every day. In addition, we would often ship with different carriers based on location and pricing. Shipstation provide a quick and easy solution to meet our needs! We were able to integrate it right away with an onboard specialist who walked us through. It's extremely intuitive and user-friendly and has allowed us to speed up our ship times while cutting down on the amount of work our office staff has to do to process the order. We love this product!

Recommendations to other buyers: It also lets you send customizable confirmation emails which have been very helpful for our company.

Great product, user friendly, does all the work for you!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User Friendly
Great Value
Clear reporting
Customer memory saves time
Webinar trainings available

Cons: Wish you could pay for a yearly discount vs strictly montly subscriptions

Overall: I used shipstation for my previous side business, and it was incredible! I recommend any online retailer to do the same. This software kept track of all of my shipments, stores repeat customers, tracks my sales and postage, and basically was the backbone of my business organization! It gave me the confidence to successfully run my side business and have all the paper trails and reports saved in one location! You'll love how easy it is to use and how much more knowledgeable you'll be about the hard numbers your business is producing!

Recommendations to other buyers: I wish they would send reminder emails about when my account will be charged

Great service for any shipping need

Nov 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and set up. Integrates well with fishbowl inventory. Gets us the best price with the carrier we want. Easy enough for my warehouse staff to use.

Cons: Obviously this will increase the cost of shipping if you land the cost of the service in the shipping expense. But well worth it for the benefits.

Overall: We use this integrated with fishbowl inventory, the seamless integration allows us to not only keep track of our inventory, but ship it out at the best price with the least amount of complexity.

Super easy to use and very user friendly

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This awesome platform has been a great asset in my past experience. The customer support at ShipStation is top notch. The API integration and brand editing are super easy. I highly recommend ShipStation for your shipping needs.

Was great...not anymore

Feb 22, 2016
4/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: When I first started with shipstation I chose them because I could reach them by phone. Now that they are owned by Stamps.com no more human contact. I'm looking for somebody different now. Some one who actually cares to have customer service

Good Product For My Nut Company

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: this helps me get my nuts shipped out very fast.

Shipstation increases productivity and streamlines B2C transactions

Dec 28, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We added shipstation to our B2C transactional model several months ago and have been more than pleased with the results. The nominal fee has more than paid for itself through increasing efficiency as well as a real cost interaction with our web store as well as 3rd party internet retailers. The analysis tools also help us track our online transactions though one click reporting.

A Small Business DREAM!!!

Dec 18, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Coming from shipping through PayPal and their ridiculously slow website this made my entire life so much easier! I love it and have recommended it to ALL my entrepreneurial friends. Easy access to everything. Love all the features that makes shipping so much quicker!

Shipstation is the way to go...

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I run my business through e commerce sales on multiple online marketplaces and found that ship station has made life much easier. I have been selling online for 5-7 years now and when I recently downloaded ship station I found that a lot of concerns I used to have are now running on auto pilot.

Besides all the features they advertise about there weekly reports are also great to give you a sense of how your doing in the logistics world

Get ship station!

Full service solution at a great price!

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use ShipStation for up to 50 shipments per day and the service has made our label generation and order management very efficient. It is also great for locating order history, processing returns and generating daily and month reports. We highly recommend ShipStation!

Works great for us ,The program works well easy to use, simple.

Jul 19, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Works great for us ,The program works well easy to use, simple.
the one thing I don't like it installs in the startup which slows my pc's up.

ShipStation is a must!

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before ShipStation, it took us up to 4 hours per day to process orders, print packing slips, and print labels. With ShipStation, it takes one click to do all of that!

Orders from each of our three ecommerce platforms come through ShipStation seamlessly and it takes almost no time for the team to get to work picking, packing and shipping. We've not only gained hours for our employees, but customers get their orders shipped faster, and we've reduced errors by eliminating any manual data entry.

ShipStation support is incredible - we've used live chat on several occasions with questions and they were prompt and able to resolve our issues right there.

We could not imagine running our business without them!

Great Product ....

Jun 26, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This package has just about all you need to process your shipments - features that I'm finding out every time I use it. Easy to use interface, don't have to rely on one browser or another, can use from any PC rather than having to download to one machine, great automation of tasks. A real timesaver.

The only down side I have found so far is having to switch printers when printing a label/customs form for international shipments. Should be able to have international labels default to the same printer as packing slips and other documents.

It's the best

May 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Shipstation dose exactly what we expect.
Easy, friendly environment and lots extras in one sight plus excellent costumer service make Shipstation perfect shipping software.
Very usefull app is an extra icing on top.
only cons is that Shipstation doesn't support metric system.

Easy to use and has saved HOURS of time

Apr 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Used to use Stamps.com on a little netbook in our office since they didn't have a native Mac application. The simplest things took forever.

Now we're able to easily do whatever we need to in a fraction of the time within an easy to navigate interface.

Couldn't do business without it

Mar 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Shipstation is super intuitive and works like a charm. Always great service if you have a question.
Easily integrates shipping from multiple platforms AND helps you keep track of sales, etc. Literally, the best!

ShipStation cut my order fulfillment time by 80% and I can now do it myself

Mar 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: No more logging into each channel and printing labels! ShipStation imports all my orders and streamlines everything for me. I used to hire someone to fill orders for me because I didn't have time to spend on it. With ShipStation I can do it myself. That's awesome for my small operation!

Lifesaver

Mar 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I don't know what we would do without ShipStation. It's easy to learn, and super powerful. It saves us a ton of time and makes shipping much less of a headache.

Shipstation was a Gamechanger for Us.

Mar 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched to Shipstation after testing several similar programs, and it was definitely the easiest to use, with the most responsive customer support. We are a small company with teams in two different cities, and all of our software is cloud-based, so it was great that we didn't have to download anything and that our two teams can be on the same page without any extra emails or phone calls.

We love that it has integrations with our ecommerce store and we can use our own negotiated shipping rates. Our shipments fall into a few pretty distinct categories, so we've been able to use Shipstation's automation rules to pretty much automate every "standard" shipment that goes out the door. When we have special notes, we can add them to the order, and our warehouse team will see them and be able to make adjustments without any extra emails/calls.

Shipstation has saved us so much time over the years, and we're comfortable scaling up our operations since we know it will support us. Highly recommended!

LOVE ShipStation

Mar 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ShipStation works; rock solid; easy to use; integrates with practically all major shippers and all major ecommerce platforms. They are not kidding when they call it Shipping Nirvana. ShipStation has awesome, knowledgeable support that can be contacted within a minute or two through online chat. ShipStation is constantly improving every week despite already being fantastic. Using their product makes me imagine that they assembled a talented team of programming ninjas. ShipStation saves us literally hours per day. I don't know how they did it, but I am really glad they did, because shipping for our small online business selling on multiple storefronts has become exponentially easier thanks to them. THANK YOU SHIPSTATION!

Saved us a ton of time and money!

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great piece of software - easy to setup and use. Has eliminated shipping mistakes and saves us several hours each day!

Saved my business

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I created labels manually for about a year before discovering ShipStation. I can't fathom the amount of labor hours and hassle using ShipStation has saved me in the 1 + years since. As a "one man show" it's allowed me to spent my valuable time on more important aspects of my business. Honestly don't know how I lived without it and I wouldn't consider any other service. Every small business owner should be using ShipStation!

Shipstation saved my business!

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was using a popular ecommerce platform that did not have the capability to print out their own postage, so i was doing everything by hand. I found a service who changed this but yet it was just so difficult and unorganized. Shipstation showed me what true professional software could do for me and allowed me to spend less time worrying about shipping and more time growing my business. Thanks to Shipstation's efficiency and ease of use, I now ship out hundreds of orders per month with ease all by myself! Shipstation allowed me to run a full fledged shipping department without hiring help. Thanks Shipstation!

We couldn't function without ShipStation

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we started our small business 2 years ago we were actually hand writing every label and sticking postage stamps on every package. As the business grew we quickly discovered that wasn't going to work any more. We tried multiple shipping solutions during that first year. We finally signed up for ShipStation's free trial about a year ago and have never looked back. We have shipped over 7,000 orders through ShipStation in the past year. I couldn't imagine hand writing that many labels. They have everything that we need built into one package. The other shipping options would have most of what we needed, but never everything. So glad we found them.

There is occasionally an issue that pops up, but their tech support is top notch and usually fixes the problem quickly. I know that if something isn't working correctly that I can depend on them to take care of it. Thanks for all you do and keep up the good work.

Jeff
stickertalk.com

Revolutionizes Online Shipping

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This product is hands down the best out there, I've been selling online (ebay, amazon, volusion, shopify, etsy) since 2003, and have never had such a streamlined shipping platform. The cost of this item is not even comparable to the amount of time and efficiency that is added to your business by using this product. They are constantly updating the platform making it even better than it already is.

Super Easy and integrates seamlessly

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is the rare product that actually does what it says and works for a reasonable price. Has Saved our company tons of time and effort. And we tried quite a few different shipping products that just proved to be a huge waste of time and money.

SS is THE best!

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using ShipStation for well over a year now, maybe closer to two. We tried several shipping platforms before checking out SS. They simply paled in comparison. We use SS for ecommerce shipping and it syncs amazingly well with our Shopify store.

Customer service at SS is top. They reply quickly, the support part of the site is top notch. We had an issue with printing. Turned out to be a Chrome update that SS had clearly documented on their site with screen shots.

I also LOVE their approach to Feature Suggestions-clear and transparent. The site lists what folks are asking for, where the feature is in the process, all clear for all to see. This is rare in the software platforms, at least the ones we interact with. Most companies are much less transparent and share little until the feature is released.

All in all, SS is a great deal, great price and will keep your shipping humming along without a hitch.

Saves time in so many ways, which invaluable for a 1 person multichannel ecommere company.

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have to keep this brief because I'm a busy person. Which is why I love ShipStation. Being able to find the best way to ship something quickly, get rates for customers simply is important. Being able to get tracking information and create a reship or a return label is done easily in ShipStation.

I think my favorite feature is the product defaults for setting default shipping settings, and the automation that let's be set up flexible rules to customize the shipping options on orders that are more complex.

Love you guys! Keep it flexible and simple and you will have a lifelong fan. Be careful not to bloat it with too many features. I recommend this software to people who tell me they need a shipping solution often.

Serious Business Life Savor

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I own a small business that runs through Soldsie and only accepts payments from PayPal. We had been using PayPals multiship program for about 2 years and after about ripping my hair out from frustration, I decided it was time for something new, so we tried ShipStation.

And it was a game changer. ShipStation has cut down our shipping time tremendously! It's so easy, clean, and fast. You can see all the product details right there on the screen and if you're a Soldsie user, it automatically marks the ┬┐┬┐invoices as shipped in your dashboard. So. Stinkin'. Easy.

I Don't Typically Give All 5s

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: But these guys deserve it. The user interface is very easy to use and they keep offering new features based on their users' requests. But the biggest plus for me and why they deserve all 5's is due to their tremendous customer service. I use the Chat feature regularly and EACH and EVERY time whoever I am working with has gone WAY above and beyond to assist me in my question. I have been in customer service arena all my life and I will tell you that ShipStation customer service is stellar and should be the benchmark for other companies. VERY impressive.

Amazing Solution

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best solution to all my shipping needs. Incredibly intuitive and easy to use. Easy to plug into your site.

The Shipping Solution

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Before ShipStation we had to use 3 different shipping programs for all our online stores and phone order needs. With ShipStation being able to pull orders from eBay, Amazon and Volusion we no longer have to deal with each site individually. It is all done with ShipStation. Saves us time and saves us money.

Good service over all

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a first time user about 10 months ago now, there have been a few issues with the software. All of these issues were handled by the customer service staff, very well. The product is super easy to use, I have 2 stores on the Big Commerce platform, it downloads the orders smoothly every time. Generating the mailing labels and packing slips with a click of the button, auto checks the shipping address. One thing I like best is if there is a reason to have a customer mail back a product to our company, I can easily email them a return mailing label in least than 1 minute. This makes our company look like we are immediately handling a customers issue. We do often get comments of how good our customer service is.

Over all I rate this product 4.8 stars. Customer service 5 stars.

This is the one!

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Our company had been through three of the top shipping programs for ecommerce users before switching to ShipStation. Each one was bloated, hard to configure, hard to get reports from, and not as flexible as we needed them to be. As the IT Director, I was tasked with finding a solution that would enable use to manage our shipments according to the unique way we do business. ShipStation was the only one that had the flexibility we needed, and it was significantly less expensive for the number of channels and users we have. It's simple enough for a mom and pop shop, and flexible and powerful enough for a medium size enterprise like ours. If you're not loving your current shipping program, get ShipStation NOW!

Incredible App

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Never before have I worked with an app that delivers like ShipStation. Great design and clean feel. Excellent customer service and fast and easy bug resolution. Good pricing and very straight forward. You won't regret the switch to ShipStation!

Excellent Product Glad We Made the Switch

Jan 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used to use another provider but they were unable to do some of the things we needed. We looked around and found ShipStation and never looked back. We love ShipStation and they are constantly making an excellent product better!

Saves us so much time.

Sep 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Running a business is not easy, but at least the shipping part of it is for me. We first started on Etsy, and doing a few orders wasn't an issue, but as the holidays started last year, ShipStation really started to help us complete those without much more effort than doing just a few. As our business grew, so did the places where we sold. We expanded to few other places, and now all our orders come into ShipStation, we process them, and print labels in just a few minutes. It really saves us a lot of time without having to copy/paste and print labels out one at a time at USPS.com.