Trail Blazer

4.5 / 5 35 reviews

Who Uses This Software?

Non-Profits under $7 million in revenue. Includes faith-based, health, community outreach, education foundations, schools, churches, alumni and professional associations, arts and music centers.


Average Ratings

35 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month
  • Pricing Details
    Based on record count. Includes all modules.
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Trail Blazer Campaign Services
  • www.trailblz.com
  • Founded 2001
  • United States

About This Software

Trail Blazer's Nonprofit Manager is a complete, integrated solution for fundraising, donor management, and outreach. Organize your donor information to make targeted outreach easy. It's comprehensive, agile and accessible from any computer or mobile device. Track just about everything...donor relationships, pledges, donations, etc. Seamless integration with your website including online donations, event RSVPs, volunteer registrations and more. Call for a free demo today.


Product Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

Product Reviews

Best customer service

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used Trail Blazer for the past year and the customer service is incredible. I watched all the tutorials but anytime I had a question or I couldn't figure out something TB staff would reply to my email within minutes of sending the request.
The TB system is robust and allows you to streamline all of your donors, grantors, volunteers and events in one place. It is easy to use and if you are stuck on something there are many tutorials and FAQ pages to help you out, and if that fails the customer service will get you on track.
Great company to work with.

Awesome contact management system, communication, events and more!

Jan 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Not having any coding experience I thought it might be difficult to use HOWEVER, the customer service is AWESOME!
They created our first template for us and it was exactly what we had envisioned.
They have a quick turnaround on any email (Joel!) and are always available by phone (Kevin)!
The you tube videos are helpful too with the graphics as I am a visual learner.
We have several upcoming events and look forward to using the event portion of the system.
As I said we are still in the learning curve but so far it has been a positive experience.
With so many programs available and us being a new nonprofit it's hard to know which one to go with- I'm glad we chose TrailBlazer.

Robust donor management with excellent Customer Support!

Oct 28, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our agency has only scratched the surface of Trail Blazer's functionality, but found it to be an effective tool for our fundraising needs. Client support is top-notch; I never had to wait more than a few minutes for help navigating the system.

You guys rock! No nonsense powerful software and great support = You guys rock!

Jun 09, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: While the interface has a steeper learning curve some other programs, it allows for much more customization and analysis than the other programs I have played with. The support staff (Kevin) is lightning fast to respond to any issue or question. I have been using Trailblazer for almost a year now, and can't imagine switching to another database.

Trailblazer - it's the tech support that makes it work.

Nov 04, 2013
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I used Salesforce for non-profits in the past, and, although the software was free, we spent thousands and thousands in customization and tech support. Trailblazer (which I use for a different organization), by contrast, is a bargain, primarily because of their live tech support. There is simply no replacement for Mark, Kevin, Joel, Pat, and the team that, essentially, keeps us up and running. They are quick to pick up the phone, quick to respond to your problem, and ENDLESSLY patient. While the user interface leaves much to be desired, and I am often wishing that multi-step tasks could be simplified, it's a really powerful program that, once learned, does the trick. Certainly, if you're running a political action committee, it makes sense only to use software like Trailblazer, which makes filing FEC reports a cinch. And while it may not have one or two third-party APIs I might like, it does work seamlessly with our credit card processing company, so that donations go right into our database. If the company invested more resources in development, I'm sure they could make the product easier/better to use. But isn't that true of all software, especially databases?

Definitely Recommend it

Oct 03, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is extremely simple to use, versatile to different needs, and is easy to integrate to the internet. Definitely a two thumbs up recommendation

Awesome company

Dec 19, 2011
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: Trailblazer can do just about any data tracking you need. The program allows you to query a million different things so you can get the right donor list.

Cons: Not always the easiest system to use. Thank God for the support team. Everyone is helpful and goes above and beyond to help and answer questions.

Overall: I highly recommend Trail Blazer to any non-profit! The capabilities of the system are incredible and the support from the staff/team is unbeatable.

Beginning user

Nov 28, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I have found Trail Blazer to be easy to use right out of the box. There is still a long learning curve but their customer service and knowledge support is great.

Cons: Non that I have come across so far.

Overall: I would recommend it period.

Treasurer

Mar 02, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The ease of use. The customer support.

Cons: Some processes seemed redundant

Overall: This product is easy to use even for those who dont use software. But the most outstanding feature is the customer support; no question is too small, or even strange. They take their time and dont rush through. I had a customer support person on the phone for 2 plus hours as we worked out a problem that really wasnt theirs. They are a great group of people to work with. I would suggest this produce to anyone needing software to deal with FEC filings and all other things related with the election process. Thank you for making my job easier.

Awesome Product

Oct 22, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: easy to use and allows unlimited data to be stored. easy interface with louisiana's voter files. customer service is amazing. if they don't have what you need, they will create it for you.

Cons: none that i can think of. if i could, they'd fix it.

Overall: highly recommend for anyone working in political campaigns.

Vendor Response

by Trail Blazer Campaign Services on June 10, 2010

Thanks!!

Review Title

Oct 21, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: A great campaign tool for any size team. The uploads are easy, mass emails are fairly easy and support staff is the best.

Cons: The difficulty is HTML emails with photos is a challenge.

Overall: I have and will continue to recommend TB to anyone and everyone. The ease of FEC filing and searchable fields makes TB better then anyone else out there.

I don't know what this title things means

Oct 19, 2009
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very easy to install. Pretty intuitive use

Cons: Nothing really of significance that I have noted.

Overall: Would buy again if given the choice.