ITS Dispatch

4.5 / 5 261 reviews

Who Uses This Software?

Small to Medium Sized Carrier Fleets and Freight Brokers of all sizes, Serving the North American Market.


Average Ratings

261 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Truckstop.com
  • www.its-dispatch.com
  • Founded 2006
  • Canada

About This Software

Powered by Truckstop.com, ITS Dispatch is the number one trucking business solution in North America. With over 50,000 satisfied users, ITS is the most affordable, easy-to-use web-based Fleet Management software for small to medium sized companies. You'll get the crucial tools needed to organize and grow your business, including IFTA processing, one-click invoicing, complete load management & Quickbooks integration with unlimited users & free expert support. Request a FREE DEMO today!


ITS Dispatch Features

  • Accident Tracking
  • Dispatch Management
  • Driver Management
  • Fuel Management
  • Inspection Management
  • Inventory Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Mileage Tracking
  • Motor Pool / Daily Rental
  • Parts Management
  • Routing
  • Tire Management
  • Tool Tracking
  • Vehicle Information
  • Vehicle Tracking
  • Work Order Management

ITS Dispatch Reviews

Best value

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple and still comprehensive. We like all the integrations that make it easy to plug into other things.

Cons: Just having to change to get started. Learning something new is always a challenge, but doing it right it worth it.

Vendor Response

by Truckstop.com on June 27, 2017

Hi Ethan And thanks for the wonderful review. Please keep in mind, you get FREE unlimited support with ITSD -- any one of our reps is readily available to assist you as you start using the software. We're always here to help! Wishing you continued success, The ITS Dispatch team.

Awesome and easy to use.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: My 67 year old dad can understand and use with ease. Set up time was quick and plenty of demo videos to help you along the way. Call and someone answers the phone! All data can be exported to exel.

Cons: Wish there could be a column that alows a partial payment to be posted and a balance on account to show up. Customers pay what they can sometimes and I dislike posting paid if there is still an outstanding balance.

Overall: A must have for any freight broker aor carrier.

Vendor Response

by Truckstop.com on June 20, 2017

Dear Kevin, What a fantastic review, thank you! Your feedback is important to us, sir. Therefore, since reading what you posted, we have initiated the process for adding this feature today. We want you to be happy. It will be available for use no later than July 15th, 2017. That's a promise. Thank you for your business and loyalty. We wish you continued success, The ITS Dispatch Team.

Perfect dispach software

Oct 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That is easy to use

Cons: Nothing

Overall: Very good product to use easy to work with customer service excellent software is all you need for trucking industries

Recommendations to other buyers: Non

Vendor Response

by Truckstop.com on October 26, 2016

Hi Eldin, And thanks for taking the time to let us know what you think. Reading reviews like this makes all our efforts worthwhile. Wishing you continued success, The ITS Dispatch Team

Great Program for small business

Oct 14, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Its is great and dependable software for smaller trucking companies ....Very Affordable! We love it

ITS Dispatch Software

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ITS Dispatch makes my everyday workload as easy as possible !! helps me keep track of all my invoices! Great software

Vendor Response

by Truckstop.com on October 07, 2016

Hi Monica, Reading this was a treat. We're working hard to make our software even better, everyday! Thanks for taking the time to let us know what you think. Wishing you continued success, The ITS Dispatch team.

PHX TRANSPORTATION FREIGHT ITS

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: being able to communicate with drivers

Cons: NA

Overall: The software was very easy to learn and has made load and fleet management a less stressful process, paying drivers managing loads, tracking and communicating with shippers and receivers.

Recommendations to other buyers: NA

Vendor Response

by Truckstop.com on October 07, 2016

Hi Tanesha, And thank you for letting us know what you think. We're delighted to hear that we're reducing your daily stress levels! Wishing you continued success, The ITS Dispatch team.

Great Product,saves me money and time

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to learn,good support,many functions and priced reasonable

Cons: none

Overall: I have been using ITS Dispatch and it saves me over 700 man hours per year.It is easy to use and accurate and always there,up and running.No down time.I highly recommend this software!

Recommendations to other buyers: saves you time and money so you can do other things

Vendor Response

by Truckstop.com on October 07, 2016

Hi Thomas, and thanks for your detailed review. We've built this software to save our customers time and money, and after reading this we feel fulfilled. Wishing you continued success, The ITS Dispatch team.

it is every easy you just have to put the miles and gallons the the software does every thing,

Apr 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am really happy that I signed up because ITS Dispatch makes it easier for me to do my road and fuel taxes. I saved money time. it is a win win . thank you truck stop for offering us this software.

Vendor Response

by Truckstop.com on May 05, 2016

Hello Bereket, and thanks for the awesome review! We're happy we're saving you time and money! We appreciate your business and support. The ITS Dispatch team.

help with IFTA at the last minute

Apr 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: great everything works well

Vendor Response

by Truckstop.com on May 05, 2016

Hi Donna! Thanks for the fantastic review! We wish you continued success. The ITS Dispatch team.

Very helpful

Apr 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use, calculates miles very accurately. Hope you will add a text message feature.

Vendor Response

by Truckstop.com on May 05, 2016

Thanks for the wonderful review, Komil. It's a pleasure to read. We wish you continued success. We loved your suggestion and are happy to announce that the text message feature will be launched soon. The ITS Dispatch team.

This software is very useful

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using ITS Dispatch for about 4 years. Its essentially the center of our processes for keeping up with information about our vendor's(carrier's), customer's and driver's information, besides QuickBooks. The ability to upload files to each record is awesome. The only downfall is, you can only get to the file from the record. There is no place where you can manage "all" the files you have saved. The posting feature is pretty cool. However, it should be fully integrated and allow the user to match their posted loads to posted trucks on Internet Truckstop. Although ITS Dispatch Software is not cheap, its affordable and its not as expensive as purchasing a proprietary software. The upfront cost and per user cost for proprietary software is much more expensive. If we had chosen to do so, our payments to ITS to date would still be less than the purchase of a proprietary software and accompanying components upfront. I like ITS for this reason. It operates pretty much just like proprietary software does. There are a couple of features that we would like to enhance, but for the most part its good. It would be nice if we could add comments or notes to "each" rate confirmation. Other things would add to ITS Dispatch are: If our documents could be signed and sent digitally within the system like DocUsign. As the world keeps changing so do the methods. The digital age is not like the old ways of having to print out, sign, scan, save, or fax a document. Its easier and much more convenient for the user to sign the document digitally.
Cons: Cant add or make comments or notes on each individual rate confirmation
Pros: Easy to use but not necessarily user friendly, ability to save our documents on each record.

Vendor Response

by Truckstop.com on May 05, 2016

Hello Lex, And thanks for the great review. We're happy to announce that we can troubleshoot these issues for you. Expect a call from one of our customer service reps. We wish you continued success. The ITS Dispatch team.

The website really helps me keep my paperwork organized and the pay manager is awesome!

Apr 21, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like the pay manager since it allows me to know which loads have been paid and other arrangements. The downside to this software is that it doesn't give you a lot of flexibility to add other stuff to the pay manager. Also, I like how it keeps the loads organized and also it lets me know when my trucks need to be updated and my drivers need a new medical exam.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Milton. Wonderful review, thanks. We try to make paperwork a thing of the past. One-click payment will definitely save you lots of time. So happy that you're enjoying our solution! Wishing you continued success, The ITS Dispatch team

makes it easier when it's time to file IFTA

Apr 21, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Entering a new fuel receipt; new entries should start on top, not the bottom. After you enter so many you need to scroll down for a new entry. Entering a new trip; it would be better if you could enter the same date if you have multiple stops on one trip.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Maria, And thank you for the great review. We have taken this concern into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

LOVE IT

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love this product and i have no cons of it.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Mark! We LOVE that you LOVE it! We appreciate your business and are always here to help. Continued Success, The ITS Dispatch team

I enjoy using the software. It is easy to use.

Apr 21, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: The software is easy to use and has increased the time spent with family by giving me a short cut on paperwork,

Vendor Response

by Truckstop.com on May 05, 2016

Hi Chris, There's nothing more important than family time, and hearing you say that we've made that possible for you is heartwarming. We are very happy to help. Wishing you continued success, The ITS Dispatch team.

Great product

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS Dispatch is a great product to use on a daily basis. Once you've become acclimated with the software if becomes more functional for every day use. Great job!!!!

Vendor Response

by Truckstop.com on April 21, 2016

Hello Tracy, And thanks for the great review. There are several educational resources at your disposal, including comprehensive tutorial video. As always, you can contact our friendly support staff, should you have any questions. We wish you continued success, The ITS Dispatch team.

Allow multiple User Windows

Apr 21, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: No way to cut and paste
Always have to hit save
have to close one window to open next

Vendor Response

by Truckstop.com on May 05, 2016

Hi Nick, And thank you for the honest review. We have taken this concern into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

Great Product

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used it for years and always will

Vendor Response

by Truckstop.com on April 21, 2016

Thanks, Beau! We wish you continued success The ITS Dispatch team.

Great Product

Apr 21, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: This is the best product for the money available. It has everything you need to keep your business organized. Its main cons are the inability to really customize it but thats not a very big deal.

Vendor Response

by Truckstop.com on April 21, 2016

Hello Tom, and thanks for the great review. We appreciate your business. The ITS Dispatch team

GREAT EXPERIENCE

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are no cons as far as I know. I have had great experiences with my IFTA reports.

Vendor Response

by Truckstop.com on April 21, 2016

HI Denise, And thanks for the great review. We appreciate your business, and wish you continued success. The ITS Dispatch team.

Good

Apr 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I'm happy with it. Help me organize my business.

Vendor Response

by Truckstop.com on April 20, 2016

Thanks for the review, Vitaliy We appreciate your business, and wish you continued success. The ITS Dispatch team.

very easy to use

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to manage all my drivers

Great package..excellant value

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are very pleased with the overall system and has streamlined our operation. Satellite offices and field personnel can access the program and handle any function with ease. Great value !!!

Vendor Response

by Truckstop.com on April 20, 2016

Hi Jeff, And thanks for the great review. We wish you continued success, The ITS Dispatch team.

almost perfect

Apr 20, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: great software, the only issue we have with it is the fact that the pay section of the software is not accumulative annually. it would help alot if the pay section would keep a total revenue for a driver and other pays like commision cummulatively for the whole year. thanks

Overall Good

Apr 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall the software is good and user friendly. I do wish we were able to edit or adjust some items. When you duplicate a load it would automatically change the dispatcher and prompt you to review and change some of the important fields. I wish there was a better way to search past rates on a specific lane.

Trucking

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is excellent for the trucking services.

Vendor Response

by Truckstop.com on April 20, 2016

Thanks Mirnes. We're happy to be of service, and appreciate your business. The ITS Dispatch team.

excellent

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: i like its dispatch so far

very very good

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: has been very effective

Quick and Easy

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a really easy program to use. Very user friendly and the best part is that it is web based so can be accessed anywhere there is internet, which is pretty much everywhere these days

Vendor Response

by Truckstop.com on April 20, 2016

Hi Aaron, And thanks for the review. We appreciate your business. The ITS Dispatch team.

Ease of use!

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love how this software has made it easy for us to keep track of loads. My husband can access loads on the road giving him PO numbers, appointment times etc.

Great Software

Apr 20, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We like this software.

Its been absolutely Fantastical!!

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have never had a issue with the service or the system.

Easy Use!

Apr 20, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: It is easy to learn to use, and invoicing is easy. Training videos are helpful. I like the alerts for equipment such as inspections due, insurances due and for the driver's medical and Driver license renewals.
If any, ways to make things better it would be the searching on Customer's list and in the paid invoice area. System has to have the complete full name of customer before it can match. It would be nice if when you entered the first part of the name it gave you a selection.

Wonderful

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Makes my life easier and I am able to be mobile.

Vendor Response

by Truckstop.com on April 20, 2016

Thanks for the review, Roxanne. We're happy we can make your life easier. Wishing you continued success, The ITS Dispatch team.

Awesome

Apr 20, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to learn, works great. Whenever there is a technical glitch they always make it right

Vendor Response

by Truckstop.com on April 20, 2016

Thanks for the review, Patrick. We'll continue to make sure our on-site developers are always on top of tech issues. We appreciate your business, The ITS Dispatch team.

Easy to use, improve data access

Apr 20, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use
Short leasrning curve
No easy access to the data

easy to use without multiple entries

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to use and best part is not having to make multiple entries
for same load.
always available from anywhere i have internet and works great on my mac
computer.

USER FRIENDLY

Apr 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: VERY GOOD SOFTWARE TO RUN YOUR OWN OPERATION

Great

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: pros: it creates the quarterly ifta report
cons: i would like it to feed info from e log

We've been using ITS for about 6 years

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: It's fairly easy to use once you get the hang of it. There are still many questions we she should be asking to learn more about ITS.

Vendor Response

by Truckstop.com on April 21, 2016

HI Jon, We want your experience to be the best it can be and we're always available for questions. If you don't reach out to us, then we'll make it a priority to reach out to you. The ITS Dispatch team.

No Downtime

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being able to access our information from anywhere with internet access and anytime is crucial for our business.

Thank you ITS

Vendor Response

by Truckstop.com on April 21, 2016

You're welcome, Miguel!

Quick, Easy, Great Product

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using this program since August of 2015. We are a brand new business and we received a recommendation for ITS. It has been the most crucial piece of our business. I couldn't imagine how we would manage without ITS.

Vendor Response

by Truckstop.com on April 21, 2016

We love hearing these stories! Thanks for sharing, Mike. We wish you continued success, The ITS Dispatch team.

ITS Dispatch

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For a small trucking company with 9 units, this program is pretty comprehensive. I would suggest it for the money. By being web based it also allows for access ANYWHERE as long as you've got internet connection. The only drawback I have found is that the program does not allow for drop trailer pools - other than that it is a very comprehensive program.

I have been using it for 10 years, I love it , it's simple & affordable .

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to use , most importantly it's web base i can access all my info anywhere safely

Vendor Response

by Truckstop.com on April 19, 2016

Thanks for the review, Khadim We appreciate your business, and wish you continued success. The ITS Dispatch team.

great good product easy to use

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I don't have a lot of cons at all since we've been using the product it has made life a lot easier keeping tracking of loads and drivers

love it

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: wish It downloaded to quickbooks online

Vendor Response

by Truckstop.com on April 19, 2016

Hi Ryan, We're glad you love our software. The quickbooks online integration is only a few weeks away! We appreciate your business and loyalty. The ITS Dispatch team.

Very convinient

Apr 19, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system of adding trips while filing IFTA was a bit confusing for the first time.

We have been using this product for over a year and it's super easy to use!

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We like that we can have all our trucking side and brokerage side in ONE software program. It's easy for multiple users to use and everyone still get their jobs done!

A first review

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: This software made day to day operations a breeze. We were able to keep track and take of our loads/trucks/billing all under 1 roof which was why we signed up for this in the first place. Another bonus to this TMS is that its web-based so access from virtually anywhere with internet was a huge kicker. Only complaint is that sometimes ITS is very slow/laggy seems like its an administration/host problem.

IFTA

Apr 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love an ease of IFTA preparation

Overall this is a great software to use for my Brokerage Company

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cons ---you cant save a carrier or load setup part way through process. Need to be able to create Blind BOLS easier

Pros --- Jody x 130 Is a genius and so easy to work with. Need more Jody's in this world so i can relax a bit more.

Vendor Response

by Truckstop.com on May 05, 2016

Hi TJ, And thank you for the great review. We have taken this concern into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

Good application overall

Apr 19, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Need a mobile application, so that we can push the information to the drivers. It would be nice for contracted owner operators to be able to see the loads they have delivered and the cumulative total they have in loads (line hauls). Then they can also see which loads are still outstanding and which ones they have not been paid out for. Then they could also see their mileage and empty miles statistics.

Easy Set Up

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy set up with great customer service.

I love it!

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love this product. The only thing that would make it perfect would be if the search query would be all in one place instead of going through each tab.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Melissa, And thank you for the great review. We have taken this suggestion into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

Great resource for keeping our business moving forward. Great tools available to carriers.

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Resource on both office and mobile platforms, Rapid refresh rates available, great sorting of fields/columns to maximize search vectors and affordable & easy to use.

Cons: Better reporting tools available to all models, mobile and desktop platforms not related and works differently/separately, non auto-refresh and no notifications on mobile versions. Posting details (dimension, requirements, special instructions) not required by broker on every post which leads to excessive dead calling to brokers.

Good Software

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It takes a little time to get use to but after that works good.

System works very well.

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I ve learned new things and software is easy to use.

OUR FIRST TMS

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: When we started our brokerage business we did everything manually or without automation. After deciding to go with ITS Dispatch the change was dramatic. Our efficiency took a huge jump and it allowed us to manage more loads & customers at the same time which lead directly to an increase in our bottom line. We especially like the tie-in to the ITS load board, the ability to generate professional looking Rate Confirmation & BOL documents that include our business logo; also the compatibility with Quickbooks is a definite plus. From a Broker's standpoint, we wish there was a dynamic Carrier data base that would allow storage & retrieval of previously used carriers based on preferred lane & trailer type. Overall we're very pleased.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Robert, And thank you for the great review. We have taken your suggestions into consideration and we are prepared to rectify them for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

Easy to Use and Reliable

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pro:
Easy to use
Web based

Cons:
Hard to figure out team driver settlement
Need more features like Maintenance Module, Compliance Module

Vendor Response

by Truckstop.com on April 21, 2016

Hello Gurjit, Thanks for the great review. If you need any assistance with figuring things out, we'll be more than happy to help. Also, The maintenance module will be ready this year! We'll keep you updated. The ITS Dispatch team.

Overall has everything you need for a small business, the product is very easy to use customer serv

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall have add no problems using the software.

Does what I need to do

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had ITS Dispatch for 4 years and I really like using it. Easy to teach agents to use.

Wonderful ~ more organized, simplified work

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we started using ITS dispatch it was relatively new & I was a little concerned about the change and downtime of transition. That was 8 years ago.... I can't even imagine running our business without ITS. This has been one of the best decisions we made!

Thank you for your training, support & knowledge.

Vendor Response

by Truckstop.com on April 21, 2016

What an amazing story, Lynn. We are touched. We wish you continued success! The ITS Dispatch team.

Good

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Would like the fields to be more flexible so that we could transition our loads from paper. Would like a better search capability.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Erica, And thank you for the great review. We have taken this concern into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

LOVE IT!!!!

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I WISH WHEN CREATING AN INVOICE YOU COULD CREATE AND PRINT MULTIPLE INVOICES AT ONCE.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Nicola, And thank you for the great review. You can definitely do that! Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

ITS is a Good product

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like a lot of the things about ITS, but its missing some of things what i think are needed for PDP. For example, it has payroll for drivers, but not owner operators. And the way this program is structured, is to pay drivers weekly, but i need something where i can pay everyone daily. Because that is a major sell point for my unique trucking company.

simple, easy, best product for a new brokerage for the cost

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a very well thought out product and is laid out in a way that makes sense to an operations person. All the necessary tools are there without a lot of adds that you don't use.

good customer service

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: i'm a new broker so far i like it. but some of the services they offered initially are not here yet. also the price for some extra services are different from the initial offer. over all so far i like it.

ITS is a good software but we need some updates like changing driver on same load .

Apr 19, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: We need to update the software for changing driver on one load when we use switch drivers or use multiple drivers on one load so it can calculate the miles sapratly .

Vendor Response

by Truckstop.com on May 05, 2016

Hi Jay, And thank you for the honest review. We can troubleshoot this for you ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

I love it

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: very easy to work with. Very professional and immediate support group. The invoicing is super easy with this software.

Cons: It freeze some time when working in IFTA fuel reports.

I love it!

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Don't have any problems, makes my work way easier than before!

Friendly software and support !

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I signed up with ITS Dispatch about a year ago. I'm very pleased with the program and support team as well. It's a great product for small and medium size truck companies.

Vendor Response

by Truckstop.com on April 19, 2016

Hi Ali, Thanks for the great review! We appreciate your business, The ITS Dispatch team.

easy, simple , fast

Apr 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: pros...its dispatch is great , it keeps all your dispatch info in one place , easy to use.

cons... not enough accounting functions.

Excellent

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS Dispatch it is really easy to use and it's got everything a trucking company needs.

works well - easy to use

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros - easy to use - gives professional looking invoices

Con - does not integrate with QuickBooks online

I also submitted a suggestion more than 6 months ago and have never even gotten a reply. I understand that not every suggestion can become and change and/or update to the software, but a reply would be nice

Vendor Response

by Truckstop.com on April 19, 2016

Hi Kristi, and thanks for the wonderful review. Good news: the online quickbooks integration is weeks away! We appreciate your business and loyalty, The ITS Dispatch team.

very easy system to learn. Great the way you can email the load to our operators

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are a few things that can make ITS much better. Our load screen has to show our available trucks so we know what equipment is out there when they are not under dispatch. In the appt, time screen there should be a window for open receiving instead of just one field. I do think ITS is a great system it has made our life easier than the old system we worked on but it does need a couple more features for the truck side. The brokerage is great. We also have that system.

A nice, budget friendly, and easy to use trucking/brokerage software

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Affordable, easy to train and use. Flat fee monthly. Accounting functions and reporting functions could be more robust. LTL loads

use this daily no major problems

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: no cons -- works very well

Absolutely love this product

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What I like most about ITS dispatch is the ease of learning the program. Old and young alike can pick it up quickly and go. Like any program, there are things I would change. Such as printing invoices. There are some days when we have 50 invoices to print and you have to select each one individually and that makes printing longer. The really nice thing is that if you have a change you would like to make, the programmers put it on a wish list for future development. Very helpful in customer service if you don't understand something.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Tamela, We are so happy that you love us! You absolutely can print several invoices at once. We'll rectify this for you ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

Still some bugs

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like ITS with two exceptions: 1. if a truck # is erroneously entered and it isn't caught early and it's a long trip with a lot of fuel/stops the trip has to be completely started over to get the proper truck number credit.
2. DC and other non-IFTA jurisdictions, the programmers refuse to fix this glaring deficiency and apparently management doesn't seem to care. We're going to have to pay somewhere around 1500 miles to VA which not only has fuel tax they also have a fuel tax surcharge & a HUT fee. We are likely going to run AK this summer & that will also add problems since AK & NWT are both non-IFTA jurisdictions. They seem to think U-Drove will be the answer but I'm not sure how that's going to work since ITS doesn't recognize DC right now so how is U-Drove going to change that?

Very user friendly and easy to use

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It has almost all that we need, just wish it was more user friendly with quickbooks. I've been using it for many years and have not found or seen anything that compares without costing both arms and legs.

We use this as our main source for dispatching. It's easy, concise and professional.

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When doing multiple loads would love the have a copy and paste feature.

Easy to use and understand

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I like it because we can easelly work on it
at the time you know how its work and its easy to learn

The most user friendly software at a reasonable price!

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: The software is extremely user friendly and very affordable. It is a perfect program for a company in its infancy. In addition the online training is very useful for a smaller company with limited resources. The biggest con would be layout and set up. It would be beneficial to have the screen have a screen by salesperson that showed future loads and current loads along with a feature to put a time in to check on a load. For example, I could set an alarm that the driver was supposed to be at his pickup at 5:00 and if I have not entered a tracking note by 5:45 it notifies me to call that particular carrier. In addition, it would be helpful to have the ability to set up temporary settings allowing another user access to certain things when I am out of the office.

I like it

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would like to see so,e integration of fuel cards .

I like this program overall easy to use.

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Good for the money.
Wish they had integrated accounting software with it.

Have been using ITS Dispatch for the past few years.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Everything about its dispatch is perfect. They are experts in the field and will cater to your needs if requested. Not a thing I can complain about!

I have had a really good experience customer service is excellent to deal with

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: everything works great the accounting side could be a bit better but overall a great product

Owner - A Plus Freight

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We've had up to 4 different load boards at once and have found ITS is really ALL we need- Owner

Implementation of more tools

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: the system works good always functioning but it also limits you to many other functions that we require, however it a great system.

Function that need to be added, Mexican currency, more carriers on the tabs it only allows three

Ecstatic Customer For Over 4 Years

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For the price point, there is simply not a better, more efficient product than ITS out there on the market today.
Pros: It works and handles transactions as they should be. Easy to implement, easy to train employees , easy to manage. Phenomenal reporting tools.
Cons: Still looking! The only very small one, and not a big deal at the moment, is that there is not any integration options with 3rd party software's such as Carrier411.

User friendly, Organized

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has been a lifesaver, super easy to use does the job without any complicated system.

Overall experience has been real good!

Apr 18, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: It would be beneficial if we could keep notes on individual shippers and receivers so we don't have to change this each time.

Good but limited

Apr 18, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Ease of use is good
Limited on reports
Duplicating bills take some time

I have used this software since i started my brokerage!

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Everything is fine with the size of my operation. It all flows nicely together.

Wonderful

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used this programs for quite some time, and it is great. Maybe one thing that can be added is something to cross reference the PO's, just to make sure that they are unique, or exclusive to one load, example: 1 invoice 1 PO number.

IFTA

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is an excellent product and very easy to use.

Great! Very helpful anytime I had a problem whether user error or something on your end.

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Everything I need right at my fingertips. The only thing I could see being added is integrated load tracking software.

At times it looks like this app was built by people that never worked in this industry

Apr 18, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: it gives about 75% of features that are necessary.
Cons: the canned reports are NO Where close to our needs.
I supplied multiple requests to add or modify existing reports to include more information.
I can be contacted for more info.

We have been using this product since we started operations in late 2012.

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: Products is wonderfully easy to use and the integration with Internet Truckstop is a nice feature to have. Other features such as the dashboard give a good read of where things are at a glance. Cons: We stopped using the IFTA feature as it became a bit more labor intensive getting the information into the system. However, that may have changed since we last used it.

ITS - easy to use!

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program has helped our business bloom. Exporting data makes it easy to create our own reports and keep track of our books.

Vendor Response

by Truckstop.com on April 18, 2016

Hi Jillian, We appreciate the feedback! We're here for you when you need us. The ITS Dispatch team.

Pretty good

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Receivables module needs to be setup better. 30/60/90 day break down etc.
Ability to add deductions on driver payroll even when the load is in open status
Vehicle Maintenance module extremely important

Great company

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have been happy with ITS Dispatch and have been with them for a long time now. Easy to use, perfect for small startups or mid size such as ourselves.

Saves time and does everything I need it to do for my small company.

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS Dispatch allows me to do customer billing and driver payroll in one package.

When generating report, the calendar automatically jumps ahead to 2017, which creates an extra click in the steps. It takes a little more time and is annoying.

I like how easy this software is to use.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All and all I've had good experience with this software.

Overall a very good experience

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: like I said before overall a very good software the one thing I don't like about it is that you can't
keep up with truck & trailer maintenance.

Vendor Response

by Truckstop.com on April 21, 2016

Hi William, and thanks for the review. Your suggestions are of the utmost importance to us. We are happy to announce that the maintenance module will be launched later on in the year! We appreciate your business and loyalty, The ITS Dispatch team

Simple dispatch software, easy to learn and use.

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use... would recommend as a starter system. Wish it integrated with GPS and Quickbooks Online.

Vendor Response

by Truckstop.com on April 18, 2016

Hello Bryan, And thanks for the great review! We make it a priority to listen to all of our customers' suggestions. We're happy to announce that the online Quickbooks integration is only a few weeks away from being launched! So hang tight. The ITS Dispatch team.

It's ok, don't know

Apr 18, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: would like to txt info to the driver from ITS

It can get much better with customer input, which they are reluctant to do.

Apr 18, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: It's simple to use. Ease of access.
Anytime we interact with customer service they say not too many customers are asking for this so we can not do it.
The custom settings are not clearly understood.

great tool for carriers

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I wish we had the ability to check on a customer or shipper while the add new load is open nut just to add it.

OK

Apr 18, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Good working basic program.
Could use more futures and custom options.

VERY EASY AND RELIABLE TO USE

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: WE BEEN USING ITS FOR LAST 4 YEARS ITS VERY EAST TO USE AND MAKE WORK FLOW GOES VERY SMOOTHLY ON DAILY BASIS , BUT ONLY ONE CONCERN THE ON THE DATE ENTRY DATE CANNOT BE ENTERED ONLY CHOOSE FROM CALANDER ,IF WE CAN ENTER INSTEAD OF CHOOSING FROM CALANDER IT WILL MAKE WORK FLOW EVEV FASTER

Made my work easier

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software helps me with invoices and driver's pay, helps me to keep everything organised

Very useful!

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This has been a great addition to our business

Great Program Overall

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It has been great for keeping track of loads and invoicing. Would be nice if you could put in a date when accepting payment.

Turbo Freight, LLC - Review

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, I have been very pleased with the ITS Dispatch product. This has been very helpful for our agents, and more so, for my business efficiency. I would love to see a bit of improvement in regards to the accounting options.

Affordable and Intelligent

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS Dispatch is one of the best options for logistics companies that want the flexibility of internet based software. The spreadsheet style navigation and order writing is very intuitive and the customer service in all areas has been stellar. My only complaint is that the carrier pay management does not integrate with the ONLINE version of quickbooks, only the desktop version. Since ITS Dispatch is an online-based software, it would stand to reason that it should be compatible with Quick Books online as well. Hopefully that will be coming soon.

Vendor Response

by Truckstop.com on April 21, 2016

Hello Alex, And thanks for the review! Quickbooks online should integrate within the next few weeks! We'll be sure to launch an announcement once it does! Wishing you continued success, The ITS Dispatch team.

Couldn't be more happy with all of the services ITS offers.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using ITS since October of 2014 and in 2015 when I started my own company I didn't think twice before signing up with them. Great system and excellent customer service!

Awesome Software

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really have nothing bad to say about this Software it has helped me so much ever since i got into it makes it so much easier to control a lot of things.
Staff is always there to help if i had any questions regarding anything which is always a good thing

Keep it up ITS

ITS DISPATCH

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: EASY TO USE AND VERY COST EFFECTIVE.

ease to use , friendly service and an excellent product.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Highly recommended for those who are in the trucking business and want to succeed on this industry .

I don't know what I would do without it

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like the product It lets me get away from the office and do things away without having to be right there . I like the ability to save load confirmation sheets and other paper work into files . One thing that bugs me and maybe it is just how it's going to be is that when you view it on the iPad you can not view the column next to the load# I use that for my notes such as I put a truck number there to identify what truck gets what load. I'm waiting for the day when ITS Dispatch and Udrove are working together dispatching loads out could get a lot easier for the drive to get . All and all the system works very well .

Efficient and easy to use

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: No Cons at all, it seems everytime I may have an idea that may work better, ITS is already on top of it and fixed the issue.
Pros are ITS efficiency in entering info and duplicating loads (just that alone makes it so very worth it!). Also, it's ease of use. Everything is very self explanatory and most people just want to get to work instead of going through a 3 week training of a TMS program!
Great job ITS! Keep it up.......we all appreciate your program!

It is good for a basic tms

Apr 18, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pro is the price
Con is the accounting abilities

By far the most versatile/user friendly dispatch system we have worked with yet!

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We enjoy being able to do searches using the different fields. We also love the autofill features making forms like Rate Confirmations a snap!

Its been a great product.

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fairly easy to manage, great tracking, store files. Good support, I like the full control.

Simple, easy to use training videos

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Simple, easy to use training videos

Good experience

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: not to user friendly to sales reps

its ok work when it needs to

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I would like it to integrate with udrove. from a dispatching stand point

Experience has been decent overall.

Apr 18, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: The dispatch part of the program is particularly help; however the accounting portion has been harder to learn and the customer service people have not been all that helpful in helping me.

Time saver, worth every penny.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use program and if it's not, whenever you need assistance you can call one of their support number. You'll be helped with that world famous Canadian friendliness.

Been using it for years. Simplifies everything for the company.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Very user friendly

Cons: Very minor things here and there that can be improved.

Great experience! Solid Product

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using ITS Dispatch for a little over 3 years. We've always had a great experience and the customer service has always been top of the line.

The one thing that i've noticed is as our company gets bigger and we add more carriers, it takes awhile to load our external carrier list.

file add on

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: very intuitive, easy to use

can not email file add on with invoice.

It has been a good product overall to use for our businesses.

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall, everything has been good with this program.

It is one of the best products I have bought, it has made invoicing so much faster

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro Made invoicing easier, Cons Wish what transfers over to QB was in more detailed.

Very practical and easy to use - with GREAT customer service!

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is very user-friendly. It's fairly easy to learn the ins and outs of using it, and when you do need help, the training videos are a fantastic feature covering a wide range of functions. I love the search options in the Load Manager, which enable you to set particular criteria when looking for a specific load/loads. The customer service is fantastic. If you have to leave a message with someone, the callback always comes in a very reasonable amount of time, and the questions or concerns always get answered or addressed. Anyone I've ever dealt with over the phone for support has always been professional, yet friendly and personable.
The suggestions and additions feature is also great, especially the idea of allowing others to click others' suggestions to show it would be a useful function for others as well. My only complaint about that is that is sometimes can take a very, very long time to get the suggestions reviewed, and if they are approved, a very long time, yet again, to get it put in place. I can imagine at the volume that they come in and the time it can sometimes take to implement the programming that it would be difficult for them to be put in place quickly, but I think I'd had a few suggestions one time that took around a year or so before they were even reviewed.
If I could improve it further, I would want a much wider variety of criteria options for more various kinds of reports, as well as more personal preference settings options.

FYI - bringing out the newsletters was a neat idea... it's just one more little thing that makes you feel in the loop and adds a personal element to dealing with the company.

Vendor Response

by Truckstop.com on April 18, 2016

Hi Cari, Thanks for the fantastic review, it was a pleasure to read. We want you to know that we value your business, and customer satisfaction is of the utmost importance to us. We have in-house developers on staff, and we've just hired more to meet the demand of the suggestions. We will continue to tweak the software. Your suggestions are the life of our business. Thanks again, The ITS Dispatch team.

Great Service

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Helps me keep track of all my loads, and I am also able to do my IFTA every quarter

Glowing review

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've worked in transportation for nearly twenty years and have used everything from homegrown billing systems to costly all-in-one programs.
I have worked with ITS Dispatch at two separate companies. The program is extremely user friendly , providing a great flow from start to finish. The integration of ITS Dispatch and Truckstop.com provides a fantastic all-in-one system that significantly speeds up the process of data entry, posting, and billing. Being a web based system allows me to take my work everywhere without having to lug around a laptop and stacks of paper. I can go online and pull all the information that I need from the system.
This really is the perfect program for small to medium sized companies.
The only issue I have ever had was a couple years ago when the server lost a few months worth of files that had been uploaded.
I would like to see ITS Dispatch create an app that allows for further ease of use for mobile devices.

This site is very user friendly for small companies like mine

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros, user friendly
Cons, I think for the price there should be more add on's
other than that haven't had any trouble

IFTA

Apr 18, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: mile calculation tool is effective

Cons: There needs to be an "asterick" by the starting point waypoints. If this can be added it will save alot of time at the end of the quarter making corrections. Example: Make it to where you cannot save the load without changing the starting point and the pickup date.

File Storage

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We would love to be able to have free file storage.

Great program for my trucking company

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've found the software to be everything I need. It would be nice if I could manually enter payment terms instead of picking the "best" or "closest" choice. But it's fine working with it this way.

General Review

Apr 18, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Good software overall. Takes a long time to workout some bugs. Would be nice to be able to send load info via text messages as well.

Great product, the only thing lacking is a mobile app for drivers

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Great product, very flexible. Easy to use, ready for any customized situations.
A mobile app for the drivers would be great.

Have used it for the past 6 years. Not only with this company, but my last too!

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love ITS and the customer service is EXCELLENT. Always spot on with their help.

Had a few problems with the software but overall happy at this time

Apr 18, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: Would like more details to show up on the driver pay sheets without having to go back into the invoices and add in the notes section.

Vendor Response

by Truckstop.com on May 25, 2016

Hi Loren, We're happy to hear that you're happy with the software. We don't want you to experience any problems and our support team is readily available to assist you. The support is 100% free of charge. We'll have someone reach out to you right away. Thanks for your business and support, The ITS Dispatch Team.

Great and easy to use product. Grately recommended for novice and expert

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Auto-fills information, great for taxes, easy to use.

Cons: Does not help do 1099 forms, does not show revenue amount after quick ay from chipper and or factoring company, does not divide agents. Board shows all loads to all agents.

Dispatch

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great program, has made it easier so much easier to keep track of everything in one place and Price is just right too, compared to other programs that charge thousands more

very easy to use

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I don't like that you can not copy and paste in some areas, I do love the fact that it is very self explanatory to use .

Excellent Software!

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using ITS Dispatch for 2 years now and are very happy with the ease of use and functions of the software. The customer service has been top notch to say the least! Whenever we have had a question, there is always someone ready to help out. Also, important to note that we have never had the software not function properly due to server issues or otherwise. Very solid!

V President

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use and overall customer service is outstanding.

Can't beat the customer service!

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Likes Best
The product was easy to conform to my company including logo and made dispatching much easier than I ever expected. The vendor was okay but sometimes hard to get a hold of.

Likes Least
Was not happy about the cost and the fact that it was not directly connected so putting loads on it would not directly post those loads on Internet Truckstop.

Recommendations
Take it one step at a time when checking out this product and do not try and complete all your needs at once, ITS Dispatch can be tailored to suit you but it cannot be done in a day.

Our main dispatch software for four years now.

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use, We like the cloud based as we can access it anywhere.

Wish it integrated with Rand McNally and Drive Axle. Also a fuel card interface.

4 1/2 years

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used ITS for 4 1/2 years I wouldn't use anything else.

ITS Dispatch has been a game changer

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Lack of ability to design my own unique documents

A great product with useful features

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: ITS has been a good product for us. We do not use it to its full capability but have been happy with the parts we use. There are a couple random things about the program that take a bit of getting used to and it can be a little difficult to get immediate customer service if you are impatient like me. I am sure it is only cause they are busy. However, I have always been gotten back with when I left a message or a request for help. Good product.

good

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It would be nice to be able to keep multiple windows open at the same time. For instance when I'm in a specific load I have to stop and check out of it to get back to the current load board to address an issue. Also when I've invoiced a load and move back to the completed loads to select the next invoice the pop up always comes up with the previous load invoice which has to be closed to select the next load to be invoiced.

ITS Dispatch plays a major part in what we do.

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS Dispatch has changed the way we do business. We are a small trucking that use to do everything manually with no system in place. As we grew I knew we needed something that would help us stay current and on top of what we do but also not cost us a million bucks, and so far thats what ITS has done for us.

ITS is a lifesaver for multiple locations and travelling dispatchers

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: ITS Dispatch is essential for keeping track of customer info, load info and truck and driver info. Done Right Trucking would be lost without ITS.

I like the ease of entering the load information and then the ability to track and create reports.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: I like the ease of entering the load information and then the ability to track and create reports.

Cons: When entering new shipper or consignee and hit the backspace key it kicks you out and have to re enter the info.

Efficient Trucking software

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have found ITS Dispatch to be an efficient system for our tracking needs in the trucking industry. They have good customer service and I like to view the year to date reports in advanced statistics.

Vendor Response

by Truckstop.com on May 12, 2016

Thanks for the great review, Patrice. We appreciate the support and wish you continued success. The ITS Dispatch team.

DISPATCH

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: very good software. easy to use ad affordable to all size trucking companies

good for the money

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: good for startup/smaller companies. Great that it is web based so can easily access anywhere. Needs some work but there is a lot of potential to grow.

Super Easy!!

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: One of the easiest dispatch software to learn. Con: wish the program would retain your search query until a new search is requested

The ITS Dispatch helps us to keep track of all the loads

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: For our customers is very important to know the location of their freight. I would suggest to implement a tracking system using the mobile phone of the driver to get updates on the location of the freight. The same system is used in macropoint company and it is really effective. Also, I would suggest to implement an easier way for the invoicing and keeping track of the payments from the customers.

Great for start up

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: In the beginning, with just a few trucks this software is great. When you get to the point of having dispatchers and staff of more than 3 this software does NOT allow ease of use. I'm looking for new software.

you guys are amazing

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: You should work on those suggestions submitted by your clients.
For example the one where we would be able to get total miles for all/selected trucks during certain period of time. When we need to do renewal of registration, we need to submit all traveled miles, and the only way to do it now is to manually add thru IFTA reports (which takes too much times).

Thank you guys.

great

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: great ease to use

It is Awesome!!!

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is very reliable , keeps everything in order,easy to use

Just what I needed

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS Dispatch was just what I needed.It saves me many hours of work every week.I wouldn`t do without it.It is worth every penny.

Great Experience

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: I've used the product for years now. I love how easy it is to use. I do with that they would implement a maintenance tracker.

It is easy to learn the process with a few additions it would be a great program

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: Easy to use, making things more paperless with the file sharing, billing system works with Quick books

Cons: Would like to see the load board a bit more inline (dates and times that line up), Color code would be more effective if the whole line color coded, would like to see the Carrier portion work a bit better ( have had programs that all you needed was the MC # and it all populated for you rather than having to input everything manually

EASY TO USE WOULD LIKE TO HAVE SOME MORE CAPABILITIES WITH MAINTANCE AND TRAILER DROPS

Apr 18, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: GOOD SOFTWARE IT IS GOOD WOULD LIKE TO HAVE SOME MORE CAPABILITIES WITH MAINTANCE AND TRAILER DROPS. THIS IS WILL HELP WITH KEEPING OUR TRUCKS MAINTAINED AND KEEP TRACK OF ALL THE TRAILERS. IFTA DOES NOT INPORT TO MS TAX SITE. WHICH MAKES THE PROCESS A LOT LONGER THAN IT HAS TO BE.

Vendor Response

by Truckstop.com on April 21, 2016

Hi Tony We are happy to announce that our maintenance module will be launched within a few weeks! We appreciate your business and loyalty, The ITS Dispatch tea.

limited in the necessary load entry data and very limited in the drivepay options

Apr 18, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros - Great in collecting data and keeping it one place for historical retrieval. Finding a load using key words is a breeze. Sending load info to driver is a great.
Cons - Very limited in driver-pay options and driver-pay deductions. Very limited in settlement statement notes. Can only put notes on individual loads and not on the entire settlement statement. Does not automatically calculate driver pay % that is less than the load pay (ex. load pays $500 but $400 goes to driver at 80%). Does not allow option for salary drivers. Does not allow you to set appointments as a time range. When you enter tracking data and email it from the dispatch board it does not save the tracking data, only when you enter the data in the tracking section is it saved.

Simple great dispatching program.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Had Prophesy transport in the past every time we had a new hire it was fees and headaches really recommend this product!!

Simplisty

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Great product for the price. Has really helped our new company compete with the big guys.

Easy to use, fast, reliable

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Logical, easy interface, hyperlinks in the right places, fast to respond, reliable
Cons: Sub-windows are small, sometimes take a long time to load.
Gripes: Sometimes after entering a carrier in database it does not show on the list of carriers for a while.
Our company runs on ITS-Dispatch and has moved over $1 mil in the last 12 months. The system works. The best pricing model and the Pros mentioned above make it by far the Best available option on the Market.

Is a great software

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I really like the way it works, the only issue I have is that the mobile application is not good. for the nature of the industry the mobile application will be a plus. it is really needed.

Pleasant

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have called in about simple problems and i have always been satisfied with help from ITS.

GREAT alternative to high priced software.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have a small brokerage (5 agents). We originally started with Aljex and quickly moved to ITS Dispatch. It is by far the most simple and convenient way to keep your brokerage professional and profitable.

There are several add-ons and well as financial syncing with Quickbooks.

Very easy to learn, easy management tech support always available to help they take care of all the

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to manage all your business needs in one place. Technical support and customer services are great to work with if you need them they are there and take care of whatever you need.

easy

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS SO EASY TO USE NOW I DON'T HAVE TO DEAL WITH ALL HEADACHE

I LOVE IT THIS SOFTWARE HAVE SAVED ME A LOT OF TIME

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: GREAT SOFTWARE LOVE IT

It really helps simplify all we need to do in trh trucking business

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are lots of pros, Great customer service whenever I have any questions. The software does all the hard work when it comes to IFTA and Other taxed miles that need to be entered. Cons: The miles ITS puts in are from post office to post office, so they are always off from miles actually driven.

Using ITS Dispatch makes our work easy and efficient...

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Be it anything, ITS has an option for it.

Great Product

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Excellent system to get your business startes!

Very easy to use

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is pretty easy to use for even start-up company.

Broker load board

Apr 18, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros - easy to use and build carriers, simple to send rate confirmations to carriers.

Cons - when the load board starts to get to long it is hard to find older loads on the board. It is difficult to sort for the loads I am looking for.

I like the load board and it has been easy for us as a team, except for the sorting fields.

would recommend to other companies.

CUSTOMER SERVICE AT ITS BEST!

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS Dispatch keeps track of all load details for me. It simplifies accounting, payroll, IFTA and so much more. I feel confident in all of my reporting because of the efficiency of the software. Sometimes, I'll just have random glitches with the website, or sometimes information will just randomly be missing that I've entered in. However, I always know that in literally minutes, with just one single phone call, the support team will have me fixed right up!

We have used it for years and found it user friendly, logical, and meets our needs.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We really like this software. It is not cumbersome like some other newer software. It provides
easy to use training and access to real people for any use or technical problems or questions. You can easily view information you need. You can easily correct input. I have gotten great
technical assistance via phone contact with Help. My only complaint is they are only available
during Eastern time zone normal business hours. I would recommend this product especially
to smaller companies.

Easy to use for a trucking industry "newbie"

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My husband has been a driver for many years now, but I am relatively new to the industry. We decided to start our own company with the help and guidance of a friend who once owned her own trucking company years ago. She recommended ITS Dispatch right off the bat. She is helping us with dispatching from a city over 100 miles away, but all of our files and load information is easily shared through ITS Dispatch software. Every day I'm learning new ways to simplify our back office paperwork with ITS!

Vendor Response

by Truckstop.com on April 20, 2016

Hi Deanna, Thanks for taking the time to write your review and share your story. We're happy to be of service. We encourage you to contact us for free support, should you require assistance, or if you'd like to explore new ways to of optimizing your business with our versatile software. Wishing you continued success, The ITS Dispatch team.

Love it.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It really has been great for our business. We have been subscribers since June, 2008. Has really helped us to grow.

2 + years business runs smooth, software is great.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro- easy to use, visually its easy on the eyes.
Con- needs a way to post partial payments and keep track of it as well.
Maybe 30 day alerts for overdue invoices.

pretty good helpful

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: easy to use and can use anyware

Very useful and easy to use. Perfect for our business.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We really don't have any cons only pros. Over two years we've been using ITS software. It does everything for us from tracking our freight and drivers activities to creating payroll settlements, duplicate loads without doing data entry again, sending load tracking updates via email to brokers and much, much more. Couldn't ask for a better software. Thanks a lot.

Powerful software at a low price

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's easy to use and allows a lot of capabilities and segregation of duties. I really like the relationship between invoicing and carrier payable to prevent from missing invoices or double paying a carrier.

I would like to be able to add carrier information faster by remote/linked data entry. It would be nice as well to have mybooks a little more user friendly.

Exactly what we needed

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 5 years ago, we had outgrown our home grown system of excel sheets and post it notes. We decided we needed a system that would allow us to keep all info in one place, be internet based so we could access from anywhere, and be very affordable. Check. Check. CHECK!

Since becoming users, we have tripled our staff, move 7x the loads and added 3 remote offices. We never could have done that without ITS.

Highly recommend.

Vendor Response

by Truckstop.com on April 20, 2016

What an inspirational story, Victor. Thank you for sharing it with us. We wish you continued success. The ITS Dispatch team.

ITS Review

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: The quickbooks transfer still does not send customer work order #s . This is very difficult for statements. Product all together is easy to use. Would like to see commision schedule a little more options

We have used ITS Dispatch for our Billing, accounts receivable and accounts payable -works good

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is a basic software program that has allowed us to bill, pay, track our loads and payables.

When it comes to reports.. we are able to acquire this information from the load finder .. which has worked... would be great to go to reports and print out the documents.

Wonderful solution to small trucking firms

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS Dispatch has been a tremendous asset to my trucking firm. It has helped me manager my billing procedure and collections to near perfection. One thing that would be nice is by entering a zip code the city and state would auto populate.

ease of use

Apr 18, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: all has been good

Been using ITS Dispatch for 6 yrss now and have tried other dispatch software and nothing come close

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is very user friendly and easy to understand, I cant think of any cons because everything I need is already available

Great product

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a new freight brokerage business,and ITS Dispatch is a perfect fit for us. It is a great tool for organizing loads and invoices.

Customer service is also top notch, easy to contact and very helpful.

Awesome Software

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Very quick to start a load and great historical data to use at the click of your mouse - tracking your shipments could not be easier

Never have any problems with this software

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am with ITS since they came on the market , one of the first customers , I have no cons , so far they do a good job

Great Software

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Super easy to use, Gets the job done for a very reasonable monthly fee. Make my office run super smooth.

Fantastic system!!

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Absolutely love this program! Very easy to use, and the customer service that's provided, is second to none!

ITS

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used this software package from the start of our business, basically the only thing that it lacks is the ability to have EDI

Easy to use.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: would be nice to let us import IFTA MILES like most of the other programs do it takes long time to enter them manually and auto miles are not accepted by state on audit.

another problem I have is with my truck list they are not in alphabetical order and I have to look one by one to fine the right truck I called few times just got run around so maybe to have your customers service guys little nicer and try to help us.

Thank you

Our company is one of the first customers start using ITS Dispatch. Very happy with the software.

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer services is very helpful and will assist with your problem or question.
Pros: Remainder of the expiration for medical, passport, drivers' licence, ext. for drivers, also expiration for annual inspection of the equipment. and ext.
Is there any chance that we can be able to follow up for maintenance repair - example oil change?

Vendor Response

by Truckstop.com on April 19, 2016

Hi Tzvetana, and thanks for the great review The maintenance module will be ready this year. We will be launching it shortly. We appreciate your business. The ITS Dispatch team.

Was unfamiliar with this product until Nov/2014. Was impressed from Day 1. Have recommended it.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use. Easy to navigate. Fantastic tool for brokerage with other offices/agencies. Accounting program is as good as operation program.

Vendor Response

by Truckstop.com on April 19, 2016

Thanks for the great review, Larry. We appreciate your business. The ITS Dispatch team.

Very easy to use

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use and get use to. Makes invoicing and accounting easy.

Great software!!! I've recommended it to many companies.

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros... software works great and is reliable
Cons... some features could be better, ie... driver pay when transfering to quickbooks, IFTA reconciling, and info in some lines being mandatory to fill in (like zip codes and phone #'s

Fast and easy to use

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great, but can be better if you guys add mobile phone ability. Sometimes im not in the office and i need to access ITS through my cell, but its hard to use it that way... Hopefully soon, you guys can add this feature.

Vendor Response

by Truckstop.com on April 19, 2016

Hi Juan, Thanks for the great review. We will take your suggestion into heavy consideration. Wishing you continued success, The ITS Dispatch team.

It does what I need and easy to use

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Wish you could tie all paperwork to each load and have a box for trailer number so I can search by that. I do mostly power only. Like how easy it is to invoice.

Excellent!

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our experience with ITS over time has been very positive. It has evolved into a very useful tool for our business.

Vendor Response

by Truckstop.com on April 19, 2016

Hi David, We're delighted to hear of your positive experience. Nothing pleases us more. Wishing you continued success, The ITS Dispatch team.

simple reliable

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: i love the simplicity and ease of use costumer service is great

Vendor Response

by Truckstop.com on April 19, 2016

Hi Yoel, We appreciate the positive review, as well as your business and loyalty. Continued success, The ITS Dispatch team.

ITS HAS BEEN GREAT

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support