FieldEdge

4.5 / 5 130 reviews

Who Uses This Software?

FieldEdge provides innovative field service software at a cost-effective price backed by the highest level of support. Find out why we've been the #1 choice for home service contractors for 35+ years.


Average Ratings

130 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • FieldEdge
  • fieldedge.com/
  • Founded 1979
  • United States

About This Software

The field service management software to run your entire business is the one that the owner, office staff and technicians actually find helpful! Easily track customer history, dispatching, finances, service agreements, and more. Ranked #1 among contractors, FieldEdge saves office staff 20+ hours per week with a seamless Quickbooks integration - no more double entry! Our mobile app gives technicians all the information they need to provide great customer service and be more efficient on-site.


FieldEdge Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

FieldEdge Reviews

The personal service is what makes this product!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to have all the information concerning the customer at your fingertips is priceless. This allows us to serve them better.

Cons: Service agreements are a struggle for me. This is probably due to the fact that I've not been exposed to this portion of program as much as others.

Overall: Customer and equipment tracking. Repair history. Dispatch scheduling. Service Agreements.

Vendor Response

by FieldEdge on August 12, 2017

Really appreciate the incredibly positive feedback!! Don't hesitate to reach out to the team for training on service agreements. Maybe start with a webinar about increasing renewal revenue by visiting our help center and searching "Watch the money grow!". Otherwise simply reply via email and we'll gladly lend a hand! Thanks again for the 10/10!!

ESC by dEsco in my experience is the best all-in-one software for the Service Industry

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Excellent software that is constantly evolving and growing. Best tech support on the planet. Fastest turn around time when correcting bugs or issues. Well thought out and implemented.

Cons: Some features that should be available are not. They are available in the newer software offered under the FieldEdge name. I think they should have been implemented in ESC before developing new software, or allow migration to the new software at no charge if you are a current annual member for support and mobile versions.

Vendor Response

by FieldEdge on August 14, 2017

10/10 + BEST SW in the industry + BEST support on the PLANET! LOVE IT! We can't thank you enough for your kind words and positive feedback. It goes a long way to motivate the team. Some of the innovation we have introduced in FieldEdge is only possible with web-based applications. That said, we are continuing to work on ESC. We will also aggressively help in the transition for existing customers to FieldEdge. Thanks again for your continued business!!!

Overall, I think it is awesome. Has a few quirks however and tends to shut down on me.

Aug 04, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I can manage payroll, inventory, customers, agreements, reports, everything from one place efficiently.

Cons: Shuts down on me when I work too quickly. Deleting a technician from a dispatch and saving too fast results in the program quitting. (It doesn't like quick key strokes.)

Vendor Response

by FieldEdge on August 12, 2017

Hello Stephanie, "Awesome" sounds great! Thanks so much for your positive feedback. That said, it appears that you are a "fast mover" and have had some strange product behavior. Please reply via email as I am interested in seeing how we can improve your experience.

Field Edge is an essential tool for any service company!

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of access to information for field techs and office staff! Being able to have all of our customer's history at the touch of a button!

Cons: There could be better options on the mobile software for better information access 24/7. I would love to see a more accessible management app.

Vendor Response

by FieldEdge on August 04, 2017

Hi Emily! Thanks so much for taking the time to give us a "shout out"! 10/10 Rocks!! That said, we always want to improve so please reach out to the email provided as I would love to capture your product feedback in person! Thanks again!!

Best dispatching software I have used in 30 years

Aug 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The customer support is absolutely the best! I am super impressed with how fast they contact you if an e-mail is sent requesting help, and they are very patient with explaining answers to my questions. Also the initial online training system is very impressive. They want to make sure new user are comfortable with how the software works. Never had a software program with such great support before.

Cons: Haven't found any big issues yet, but we are still relatively new to using it .
We will be moving to the mobile system hopefully by year end and will see how we like it.

Overall: It has more functions than our previous software especially the latest mobile applications for out in the field, etc. Mostly I have gotten more training than I ever have with past software companies on how to work with the software on daily dispatching/customer maintenance routines and the accounting functions. Feel less anxious in going forward into a new program because I feel they truly "have my back" on the journey of learning & mastering their program.
If I have made a mistake that I cannot figure out how to solve they ease my fears and show me how to fix it quickly.

Vendor Response

by FieldEdge on August 04, 2017

Hello Laurie! What a fantastic affirmation of the team's hard work. Thank you so much for taking the time to submit your highly positive feedback! Especially considering that you are new to the family! Your kind words make our day! Remember, we are always here to help!!

Adrian exceeded my expectations with his customer service and willingness to help me with my updates

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The customer service that ESC tech support showed me way exceeded my expectations. Adrian specifically, was such a great help. He came in after hours and even gave me his personal cell number in case I had questions while I updated each workstation individually. I am not a computer savvy person and he made it easy to understand and even fun while we were getting everything updated. I work for a heat and air company in Oklahoma and I would recommend Adrien or any of the staff at ESC to any company. Keep up the great work!!!!!!

Cons: The only con to the program was in the old version that we had as far as running reports. This is why we did the updates.

Love the support team, always so happy and very patient and makes you feel totally good !

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All our Clients info is so easy to access and love how easy it is to use. Its dispatch board is supper easy and the invoicing is great. Also like how you can add different locations under one customer, lets say they have their main home and rental property, you can have it all in one place.. The equipment history and all you have done for a customer is easy to see.

Cons: Only one thing I have found is if you happen to choose the wrong location under a customer and lets say you have a invoice going to another location, you cant correct it, other than that I love this system.

Vendor Response

by FieldEdge on June 07, 2017

Hi Linda! Your kind words make US feel totally good! We'll keep on aiming to make you proud. Thanks again!

I love that online "chat" is available for those quick answers I always need. Always helpful!

Jun 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: All in one encompassing accounting, dispatching, part ordering and receiving, invoicing and the best customer service on the planet! I appreciate how the company is always updating the software based on customer feedback.

Cons: There is always potential for growth, given that, I would like to be able to import our own images for the parts list for use by our office personnel.

Easy to use, great customer support

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and easy to train new employees on. Love customer care agent , he makes having tech issues a non issue. Fast and very nice !!!

Vendor Response

by FieldEdge on June 07, 2017

This is why we do what we do! Your kind words humble us. Woot! Thanks Micki, we love you too!

My experience is always great when I get to speak to Vishal Bakhari

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our rep, makes the issues I have a little easier to deal with. i like that the information imports into QuickBooks nicely.

Cons: I have a few issues with the software functionality and accuracy of it. Duplication of invoices and items on quotes,

Vendor Response

by FieldEdge on June 07, 2017

Hi Alicia! I'll be sure to let Vishal know you think so highly of him! Thanks for your incredibly thoughtful words. It means the world to us (and Vishal).

d'ESCO provides superior support!

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The customer support.

Cons: That the support hours are east coast based and I am on the west coast, so they are not available at the end of my work day.

Overall: There are many facets to the d'ESCO program. Whenever I need help, I can count on the d'ESCO support staff to get me the answers I need. They provide immediate attention through their 'Live Chat' option. The support staff are extremely knowledgeable and consistently provide excellent customer care. I recommend both the d'ESCO program and their support staff!

My experience with dESCO/ESC

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: For the last 11 years we have been working with this company and they have grown so much and in the right directions that has also helped our company do the same.

Vendor Response

by FieldEdge on June 07, 2017

Sylvia! Thank you so much for your loyalty and for being apart of our family. We really do have the best customers in the world, and there's no way we could be where we are without you!

Customer Support

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So far I have been please with the follow-up in getting my questions answered. We are trying to upgrade to the mobile app for our field technicians. We are working with ESC to integrate out price book into ESC. Currently we are in the working stage of this.

Awesome Company

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using DESCO software for about 2 years. Everyone who I have had any interaction with has always been very informed and always answered my questions and helped with whatever questions I may have had. No one has made me feel that any question I asked was dumb and they have all been extremely friendly. I couldn't ask for better customer service or tech support help. This has been the case every time we have called in or used the chat function. I would recommend the software and the staff if anyone asks.

Online Chat Review

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been with the company I work for, for 1 year and anytime I have to use the Online Chat, I am always greeted quickly. They are also very knowledgable and help me with my problem. I have also had to call the customer service area and they are as equally helpful. If anyone is looking for a new dispatching software for their company I highly recommend dESCO.

ESC Control

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ESC Support is very good. They answer your questions quickly and if the tech doesn't know the answer, they find out quickly. There are a few things we've found so far that the software doesn't do that we grew accustomed to in our old software , however, we are working around it. All in all a good software package.

Vendor Response

by FieldEdge on April 11, 2017

Thank you for these very kind words, Craig. We take great pride in being of service to businesses like your own, and we hope this shows through every member of our team. After more than 35 years, we know that you and our many other clients are what make our company great!

Great Software - Great Company

Apr 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: You guys are always so easy to deal with. You know how to navigate around our system as if you are our IT Department! Thank you again for providing such a great software package and support! Well worth the money!!!

17 Happy Years of growth and prosperity with dESCO !!!

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The amount of information you have at your fingertips. Jobs, scheduling, quotes, orders, and Customer information. Customer information is key to service knowing what they have done in the past including payment history, and buying habits. Keeping records under the documents tab means not more filing cabinets. Sales reports and receivables reports makes keeping an eye on cash flow easy.

Cons: There is a steep learning curve. Because it does so much there is a lot to learn. This is a big program, that covers a lot of areas.

Overall: Our business has grown from 2 trucks to 10 since we first installed dESCO. We now have 10 times the business and the software has grown right along with us. It does so much more now than then and has continued to improve. With out it I could not manage my business. dESCO keeps track of jobs, quotes, invoicing even out inventory. If you are a small business running lean, making every minute count this is the software you need. I do not think I would be where I am today with out it. By nature I am unorganized, having everything in one place in one program is the way to go if that describes you. John

Recommendations to other buyers: Stick with it!! The longer you use it the more you will appreciate it and the better you will like it.

Vendor Response

by FieldEdge on April 10, 2017

John, it has always been a privilege for us to see your many successes through the years. Thanks so much for taking the time to say why ESC has been such a great fit for you, and for your many years of loyalty. As we look to the bright future, you can continue to count on us to be of service to you.

Awesome Software

Apr 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Really enjoy working with the Desco Team. We use the ESC accounting feature and I like the way it all works together.

Great software!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Desco for decades. Highly recommend them for all of your service industry management needs.

Vendor Response

by FieldEdge on January 23, 2017

Thank you for the kind words. It has been our pleasure to be of service to you all of these years. We are truly fortunate to have folks like the crew at Ewing & Ewing as members of dESCO and FieldEdge family.

ESC Customer Service

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Shelley has been such a great help this week! She has shown great patience while I learned a process.

Vendor Response

by FieldEdge on January 23, 2017

Brenda, we are so grateful to you for giving us your time and for the opportunity to be of service. As a long-time member of our team, Shelley displays the greatest qualities for customer service and is just invaluable. We will always be glad to show you that same helpfulness and patience any time we can be of assistance. Thank you!

Personalized

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Desco software for approximately 16 months now and it seems everyday we learn new things about it and new ways to use it to make our work day easier. From an office administrator point of view it has cut my billing/invoicing times in less than half. Billing that took me 6-8hrs now takes me less than two hours and I feel confident I did not miss anything. Dispatching is a breeze and reports are extremely customizable.
The more I use Desco the more I learn about it. I believe we are only using about 40% of it's potential and it has made us at least 3 times as efficient as a company. I cannot imagine going to our previous software and our excited to see what more it offers.
And last but definitely not least, the support team is awesome. The quickest way for me is Chat Support who will usually get my problem resolved within a few minutes.
Keep up the good work!

Vendor Response

by FieldEdge on January 23, 2017

Gustavo, we really appreciate you sharing your experience with others and your very kind words. I think we are really lucky to have such an incredible history and well-developed product at the center of our company. But our greatest blessing is definitely great folks like yourself who we are fortunate enough to support and see successful. Thanks again!

Love this!

Jun 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a dispatcher and now office manager in the HVAC and plumbing service industry for over 10 years and have used many different platforms and software for file management and dispatch, ESC is by far the fastest to create and assign a work order. The dispatch board is a great visual tool to assess the work day and the drag and drop feature for dispatches is a huge time saver. I have had nothing but positive experiences on the few occasions I have had to call support and have even had a technician offer to do a free system update which he scheduled for the weekend to minimize our service interruption.

Vendor Response

by FieldEdge on June 24, 2016

Danielle - Thank you very much for taking the time and consideration to share this wonderful experience. It is our goal to provide that same level of service to everyone growing their business while using ESC. Given how many years your company has been using ESC, it is easy to take your compliments to heart. We are always at your service!

User Friendly

May 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a fan of ESC! It works wonderfully for our industry. The recent update saves me time in doing things I need to do.

Vendor Response

by FieldEdge on June 24, 2016

Thank you, Julie! We have always been devoted to providing solutions for HVAC and other mechanical industries that just plain save time. With ESC v15, we doubled down on this and I am thrilled you are pleased with it and see the benefits. We know your time is perhaps your most valuable asset and you deserve to not have it wasted. Let us know if there is ever anything we can do to improve for you!

ESC Supports the needs of small business

May 11, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been testing ESC for a long time and have now "gone live". The support team is always upbeat & enthusiastic and very knowledgeable. They have live chat, an organized system for requesting a call back (always same day) and a very good video learning library that is growing. For small business the price point is reasonable and the set up is straightforward. I would advise any small business owner to prepare internally before jumping right in to any new software program: get a reliable IT consultant for the short term, plan your capital expenditures from the beginning, know your business' work flow so you can implement a structure that makes sense right from the start, make a small scale test company that you can run along side your current system, and consider a few days of on site training. While that might seem like a lot to do, it is really the foundation you need for ANY kind of technology upgrade you might be considering. Planning pays off.
It is not easy to find both reliable service industry software and support for small business. This company has both to offer.

Vendor Response

by FieldEdge on June 30, 2016

Thank you not only for your kind words about us but the valuable advice for other businesses adopting new technologies and solutions. Making major enhancements or changes to your company is a challenge that deserves planning and foresight. We are thrilled that you were able to feel the support of our entire company standing behind you. dESCO is always cheering you on and thrilled by your success. As always, we are at your service!

My company has used ESC for 2 years and it's been one our our BEST investments!

May 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having had an18 year heating & cooling company, we were well pass the need for a great scheduling and dispatching software. We are so happy we were referred to the innovative folks at DESCO, and have been appreciative ever since. Finding software that integrate into Quick Books was the icing on the cake, and has saved me hundreds of hours of administrative time over the last 2 years.
We integrated the software modules into our business one at a time, and then learned each as we went along. The online tutorials and other training resources are great for that.
Hands down most remarkable though, is the experience I consistently have with the support team. To summarize, they respond amazingly fast, seem enthusiastic to help solve any issues we have, and are happy to remote in to do any "fixes" themselves. I never feel like a burden to them, just a valued client. I've even had a support technician create a report for me through Excel using my data from ESC. He remoted into my computer, and I watched first hand as he worked his magic. Within a few minutes, I had the report I needed to fully evaluate the different sales items I use, so I could truly evaluate the profitability of each one.
Lastly, I feel like I am heard when I call. The support team is always receptive to my questions and seem thoroughly interested in my suggestions and feedback.
Investing in this software is an absolute no brainer. I highly recommend DESCO and their ESC software to any company in the Trades.

Lisa M. Coffy
Owner/CEO
Furnace World

Vendor Response

by FieldEdge on May 06, 2016

Wow thanks Lisa! Like many of great customers, we pride ourselves on providing outstanding service each and every time. We're thrilled this has been your experience. Thanks for sharing your experience!

Has all the features to help you grow and outstanding customer support

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We began using ESC primarily to help with scheduling and managing HVAC service agreements. The software was VERY simple to learn in that regard, but offered much more than we expected.

Having used the software for a few years now, it has helped to revolutionize everything from our dispatching style and the way we communicate with customers, to the way we bill out repairs and manage our contract work. The level of professionalism and service we are able to provide our customers has increased in a huge way, and the data we get from the software helps us to continue our growth while keeping a close eye on our team.

While improving our processes has been huge for us in terms of growth, an important part of this investment was the customer service, and the ability to begin using this software QUICKLY. We soon found that not only is the software simple to use and learn, but the support staff is VERY responsive and has consistently helped me navigate a number of questions and improvements within minutes of me asking.

Overall, we were able to achieve the goals we purchased the software for, and then elevate our company with the additional features that ESC provides. Their support staff helped us to get fully functional with the software very quickly, and I'm continuing to utilize new features as recently as this morning. We can't recommend this software enough!

Vendor Response

by FieldEdge on May 06, 2016

Thank you for the review Reid! We always love hearing from our customers and how we're helping to improve their businesses. Our team prides themselves on providing fast, thorough, service to get companies up and running quickly. Thanks again!

Awsome Product!

May 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using ESC for just over 2 years and cant say enough for how great its been. We are a locksmith company, so we have 6 vans as well as a shop and office and currently use it for all of our accounting, ordering, dispatching, and billing. The only real issue we have had is the POS takes a bit to get used to, but the benefits to managing the workflow, ease of use and ability to facilitate clear communication through the company more than make up for it.

By far the best part has been the support we have received. They have an EXTREMELY knowledgeable and helpful staff who go above and beyond to resolve any issues even if it may not necessarily be an issue with their software. Additionally they are very open to suggestions to improve the software and seem to constantly be working to make it better each year.

Vendor Response

by FieldEdge on May 06, 2016

Thanks for sharing, Patrick! Keep those suggestions coming. Our customers are our biggest source of ideas for making our product better! I'll be sure to share your experience with our support staff - they love to know they're making a difference!

Excellent Company - Excellent Product

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched to ESC just over a year ago, the transition went very smoothly and we were able to customize a lot of the program to suit our company. The program is so easy to use and if I am unsure I just click the help button which takes me right to a list of tutorials or I do a live chat which is super quick, no waiting for a help desk to call back. I am obsessed with the webinars - the best part is that they record them so you can watch as you do it and pause when you need to!
The biggest value ESC has added to our company is efficiency - with the mechanics invoicing using mobile we can upload the invoice, take payment and book return calls before he has even pulled out of the driveway. If a customer calls and asks for a copy of an invoice or a statement of their account we can email with one click they have it before they hang up the phone. The marketing tools that are available within the program are amazing! I would highly recommend this ESC!

Vendor Response

by FieldEdge on May 06, 2016

Thanks for sharing Sue! Always great to hear the success stories of our customers. We'll keep those webinars coming!

Server Crash and Recovery

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Hamilton was stunning! He was such an amazing help in a time of complete chaos and crisis! Intelligent and very relate able! I would love to have him for any technical support from now on!
Thank You, Hamilton(coolest name ever) for all of your help on the situation that was at hand!

Vendor Response

by FieldEdge on May 06, 2016

Thanks for sharing, Emily! Hamilton was elated to hear about your experience (and the love for his name). Thanks again!

I had always had problems, slow and kicking me out -Now I'm perfect

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Josh Smith was Fabulous-Excellent Customer Service ,Extremely Knowledge,Ease and patience

Awesome, easy to use, easy to customize and the best customer support!!!

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Desco since June of 2015 when we decided to switch from a different dispatching software. I was hesitant to switch because of the time it had taken me to set up our old software and didn't want to deal with new head aches. After finally taking the big leap I was in shock of how easy it was to get up and running and how helpful and patient the staff is. Definitely this is one of the best business decisions we've made. Our company is growing and we have been able to keep up mainly because of Desco and its power to be in control. I have learned how to make it work for me and make my job much easier. As new situations come up I quickly run it by the staff and they amazingly always have good news for me as to how this software will help me make my job easier.

I don't see our company switching from Desco, I'm sure we will keep discovering every single resource it has to offer us. In the past 10 months I am still able to learn new things as I go, sometimes daily. I definitely recommend this product if you don't have one in place or if the one you are using currently is giving you nothing but dead ends.

i am very Happy with our Customer Service we received from Alex Menendes.

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros are the customer service, Ease of use and also the ease of the Mobil app and best customer service ever.

Long Time User

Sep 30, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been using ESC dispatching software for about 8 years now. They continue to listen to their clients and develop the software based on client needs. This software is a very good value. A good product that helps us manage our service technicians and our customer needs.

Beware of hidden fees and charges.

Aug 18, 2015
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Software is user friendly. The mobile app needs to be upgraded further. Customer support is never available when you call. Beware of hidden fees and charges to the point of predatory tactics. If you are ok with this then buy the software, if not steer away.

It is very user friendly and tech support is excellant!

Aug 03, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Your service is excellent. I called with a major problem (for me) that I created. They told me the technician would call me back as soon as possible. Tim called our company with in a few minutes and had my problem fixed within 30 seconds! This type of service of having support from people such as Tim, that knows the ESC system very well is invaluable to us as a company. He not only fixed our problem he taught me how to do the task properly. I have dealt with companies that their tech support had to look in a manual to find out how to fix problems. Excellent people make excellent companies and that is Desco!

Customer Service is wonderful to work with & very helpful

Jul 31, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Everything seems to work with ease

For the most part we like the software

Jul 23, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are new to the software and are still working out some issues. I would love to see a better way to track spiffs, and customer agreements.

easy to learn and use

Jul 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My background is in using SAP and after working with this software, it is a pleasure. Easy to use, easy to learn. Excellent Customer Support!

ESC is Robust and has made vast improvements in our Service Department

Jun 30, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: From an IT perspective this application should continue to expand and have enhancements implemented. That being said, out of the box this software was easy to install on a stand alone server and configuring end user clients was quick.
Ran into a few bugs post install but nothing ESC Support could not handle. In my 20 plus years of I.T. experience, ESC support has the fasted response to resolution time I have seen yet.
Well done to Shelly White who resolved a recent issue which ended up being a user error. :}
Takes a little to get used to the navigation as does any application, but to date, I have had zero business interruptions due to technical problems with the application.
Over All:
Solid application, I look forward to some enhancements that I have submitted.

easy to use and love the online tutorials

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ron and crew are always very helpful when you need help. We have found several areas of the software we are not using. We have started to explore the inventory options embedded in the system, and as we go through and have questions, we either chat or call. All calls are returned promptly and questions are answered intelligently and quickly.
Love this software and would highly recommend not only for the software, but also the service.

Intuitive, feature-rich software with outstanding customer support

Jun 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using the ESC software almost since the inception of our company. What sold us on it initially was the gentle learning curve. The features that are most important to the day-to-day workings of your business are easy to learn and in plain sight. However, once you are comfortable with the basics of the software, you quickly learn that there are a wealth of advanced features (drill-down reports, advanced dispatching techniques, mobile applications, serialized inventory, etc.) that can really let you fine-tune the software to your exact needs.

We came for the software, but we stayed for the post-sale support. Even years after our purchase, we are still impressed with how hands-on and personal the Customer Support is. Just like any business, we run into questions or issues that we simply don't know the answer to. Desco always picks up the phone. On several occasions, they've gone far beyond the call of duty to help us with immediate concerns, and you can't put a price on that.

Error message with use of Map Point

Jun 22, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tim was very knowledgeable & quick with identifying the issue I was having & repaired it right away! Very pleased!

@desco-soft support is awesome!!!

Jun 19, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using ESC for several years with great results. On the occasion of revamping our internal network we decided to implement some new features of the software. Contacted Josh with some database concerns and he was absolutely awesome. We recommend the company and their products without reservation.

Top Notch Software and even Better Support

Jun 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We recently reviewed many software vendors and based on pricing, features and mostly support. We stayed with ESC and upgraded to the latest release. Customer support is above all others, extremely fast and efficient with helping resolve even the smallest issues if any come up. With the excellent software package there are very little if any issues and they are usually a configuration issue on the pc itself and not in the actual software. We highly recommend ESC for any company providing a field service such as HVAC, Plumbing, Elecrtical... If you have techs in the field and a customer database, inventory, equipment and service history to track. ESC is a 1-stop software package and can even handle accounting if needed.

Most effecient dispatch software ever and very user friendly.

Jun 09, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have personally used several dispatch programs in past 25 years and find this software to be the most efficient and user friendly of any I've had experience with. Desco also has very good technician, customer and equipment tracking abilities and most searches are there for a quick glance to obtain needed information. We have been able to structure Desco to the details specific to our business which is priceless. In addition, the inventory and accounting has been more than satisfactory to suit our needs. Desco's technical support team is extremely helpful in quickly supplying in-depth help, regardless of how simple or complex the problem at hand is.

I find the software is easy to comprehend. Support has always helped me out from situations.

Jun 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro, I find it easy to reach tech support answering service, but takes awhile for a tech to call back during my business hours. I do take long support lines into consideration. On a good note, when I do have a tech to call me back, I have good results and they can find my problem or even a mistake that I make on my end. Today a tech support guy by the name of Owen was a big help for me, and found my problem. I wanted to take this survey to commend him. Means something to me to give phrase for a job well done, instead of negativity. I let Owen know how he helped me and I was pleased. Desco support has never let me down, I find them pleasant and helpful. Today my hat is off to Owen. I had stressed over the problem and he was able to help me, and he made my day. Kudo's to tech support, and thanks. Dianne

Excellent Service!

Jun 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are looking at new ways to market to our customers and wanted to use ESC to help with the process. I emailed customer support and received a call from Josh very quickly who helped me do the set up within ESC and also cleaned up a few other issues we were having with our existing data base. He was friendly, efficient and very helpful!

Awesome

Jun 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thank you Tim! You were most helpful and very patient in helping me solve my problems. Everything is working great! Thanks Again!!

Daily Use Program!!!

Jun 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use ESC by dESCO Everyday to help manage a busy Service Dept! The information that it provides is clear and concise and helps me manage the Technicians Performance adequately.
(And your Support Technician is awesome as well!)

every screen has different info for customer, one screen with all info would be so much easier

May 29, 2015
2/5
Overall
1 / 5
Ease of Use
4 / 5
Customer Support

Comments: theos was simpler. new software is way complicated. wish it was more stream lined

I haven't worked with the ESC program since 2005. I am learning something new everyday!

May 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I attended a conference in Las Vegas in 2005, there was so much to learn in such a short time.
But I decided not to work for my husband and went on to another job position.

Due to an unfortunate death of an employee, my husband and I have teamed up again and had to learn how to use the ESC software. We spent long days and weekends learning the most important aspects of the program. For the last few months I would see the notice about the Mobile Upgrade Tab every time I logged into ESC. I was hesitant to do this Upgrade so we both started the process together then my husband had to go out to a job :(
So I was left to finish this myself and get it done for the company. When I finished with the Server I continued to upgrade our other workstations. I asked our dispatcher to post an invoice to see if everything was working and linked to our Sage 50 program and it wasn't working... this is when I went into panic mode. But I knew that help was only a call away.
It wasn't too long when Josh called us back. I explained my issue, he knew exactly what I needed to do to resolve the problem.
I also had another issue on my husbands computer with Sage 50.
Because these two programs communicate with each other and are so essential for our business he offered to take a look at the problem. My level of anxiety dropped once Josh logged into our system and started to do his thing. Josh found the root of the problem that the Sage 50 techs could not find for me earlier that day. I was so happy to have such an experience technician available for our company!!

Great Tech Support

May 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Like any software it can have pros and cons, my pros are that this software makes dispatching so much easier and love that its less paperwork. Cons would be that I can't make it do all the tricks I need it too :) Paul Knopf helped me out today and by far has been the best experience in tech support I've ever received. Very helpful and knows his skills.

They will tell you whatever to sell this, DO NOT BELIEVE THEM!

May 20, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We were told this software would be easy to set up and that we could rig it for Cost based accounting. None of that was true. We had to send our customer list and history in 3 times and in the end, we just manually entered all of it because they couldn't do it right. As far as the accounting, we were told how to set it up for cash based, only to find out months later that we had double or even triple paid in some cases on our taxes due to the reports. Then we were told that no one would have told us that they could do cash based accounting because they can't and that we are outside the return period. Customer service has been rude and unhelpful in this matter

DESCO Software

May 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ESC HVAC program came highly recommended, and even thou we are in the early stages the word we can really say about the program is Logical. Everything makes sense and is not overly complicated. The favorite for everyone is the flow charts for use, you forget what to do next-flowchart. The support team has been great to work with. In the set up stages Paul just remotes into the computer and paves the way, he has been a huge and knowledgeable help to us. The mobile application is the best feature. We can now market our customers instead of doing paperwork constantly. Thank you

Excellent customer database software and excellent Desco support

May 20, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've used ESC for many years as our main customer database software. We've found the technical support from Desco to be second to none in helping us learn the system and expand our use. Tech support is unfailingly patient, helpful and prompt! We would recommend ESC to any service business who wants to confidently keep track of all aspects of customer service, billing, inventory and scheduling.

Commit to what you're not familiar with, it will pay off.

May 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Desco can be intimidating at first. Have no fear, it only looks that way because Desco has made it simpler than what you might be used to. If you find something your doing is hard or complicated, you're probably doing it the wrong way!

I have always had a quick response and had all questions sucessfully answered.

May 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The technicians are very friendly and helpful. The response time is very quick when a call or email is sent for assistance. I love this software, it is very useable and I like the different ways a function can be done (instead of one way only).

ESC is awesome

May 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using ESC here at my company (www.directserviceusa.com) for approximately 10 years and it has enabled us to grow exponentially. In terms of organization and function, it has all the bells and whistles a fasted paced service & construction company like ours needs. I recommend this for everyone in the markets they have geared this for. We use all modules to one degree or another.

We have found ESC with accounting to be everything it claims to be.

May 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far we have only experienced "Pros". We certainly made the right choice in choosing the software but the biggest asset Desco has is their Support Staff. They have bailed us out on numerous occasions when I thought the mistake we made was irreversible.

this software is very user friendly and meets all of our needs at this time.

May 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: helpful with creating a variety of reports, great for detailed invoices, outstanding mobile capability which allows us to work from anywhere

ESC is user friendly.

Apr 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thank you Douglas Ochinegro for answering all my questions and walking me through ESC......very helpful.

Great Customer Service

Apr 09, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Had to migrate our server computer to a new computer today -- stressed! During the ESC server migration, I got to a point that I was stuck and needed help. Paul Knopf called back from customer service/support and walked me though the complete process. He also made sure that was set up to connect all the other workstations. He was very nice, helpful and made the whole process a breeze.

We have been very pleased with our switch to ESC and the customer service team is exceptional at helping us with any issues. Thank you!

comprehensive service and dispatch software

Apr 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have looked at several software packages to help us to run our business efficiently and could not find a better platform than ESC/DESCO. We have been using it for 2 years now and it just keeps getting better.
The learning curve is high in the beginning, but the customer support is very good.

Great Customer Service Always

Apr 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used ESC for a number of years. It works great for our needs as a landscape service company. The best thing about ESC is the support, if you have a question there are always smart, English speak, kind, helpful and available. I highly recommend esc and the support package to anyone.

Good enough

Apr 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I enjoy ESC for my dispatching needs. It integrates well with my Quickbooks. I did notice that many times it will not save a phone number into QB when entering a customer in ESC. Also, any notes entered in ESC do not transfer back which is a major hassle and time waster.
Recently I encountered a major issue with QB15.0 and ESC not being able to work together. The accounting server would not accept the new version of QB. My tech support, Josh S., was extremely helpful. He spent almost 7 hours with me over the course of a week to resolve my issue, as well as using several other people in the office. He was kind and professional. My issue has not been fully resolved due to errors with my actual computer. However, using my boss's computer, we are functioning as an office again. I'm very pleased with the level of service from tech support. Thanks!

Tech Support

Apr 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a few sessions with one of the techs (Josh) and he was very knowledgeable, polite and gave us World Class Customer Service.

A Company That Will Continue To Grow As You Do

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are very excited about the latest version of ESC. This company continues to stay cutting edge. They are eager for feedback, listen to their customer's needs and always strive to improve. We know that ESC is a company that will continue to embrace the latest in technology and grow with us well into the future. Their customer service and webinars provide great support. Thanks for being great!

Tim

Feb 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tim was great. My computer crashed, and he was so helpful getting the backup transferred to the new system. Love the software. Thanks Tim

John Hicks/Griffin Heating and Air Conditioning, Inc. Long time customer

Feb 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the product. I have recommended it to everyone. Sold several companies for you through NCPMA (North Carolina Plumbing and Mechanical Contractors). You need to get involved with the State Association because I'm sure you will pick up customers. Tim was great today, he found our problem and fixed it very efficiently.

ESC Review

Feb 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company used DESCO prior to the conversion to ESC. The conversion was quite a change for the people who were used to using the DOS version. We have been with DESCO since 1992. The folks in the IT Department at DESCO were key in seeing that the conversion went smoothly and our customer base, accounting and payroll were not affected by the ¿upgrade.¿ They walked us through each step and we have been using ESC with no difficulty since. I am constantly learning something new that this system will do.
The effortlessness in scheduling customers and assigning technicians to service calls is astounding. The Electronic Dispatch Board (EDB) makes seeing how your day is scheduled in advance, trouble-free ¿ almost with just a glance you can see what time slots are available for scheduling.
The accounting is straightforward. Keeping track of inventory costs on jobs is made much simpler. Having the ability to email customer invoices and statements is uncomplicated and saves a lot on postage. I like that ESC gave the individual company the ability to design their own invoices and make them more personal.
Payroll was a little work to set up and learn to use. However, once all the information was put into the system, producing payroll is simple, right down to keeping track of company payroll expenses and generating W2s. Our company just started doing Direct Deposit for our employees two weeks ago, given that ESC has a section in Payroll for Direct Deposit, the ease of making those deposits is made even greater.
I would highly recommend ESC. This software was written to accommodate everything you would need to support and run a service based industry. Also, the support offered by DESCO is amazing, they respond to your need for help in a timely manner, they are always professional and friendly, never make you feel dim and will stay with you until your problem is fixed. I am a fan!

Great customer service

Feb 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tim was the technician that help us today. He was very knowledgeable of the product, friendly and did everything needed today to get us up and running again. By far best rep I have talked to at ESC. Thank you.

ESC product/desco company

Feb 16, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been very happy with the ESC product. We were using THEOS previously and working with desco made the transition easy. I find it to be quite user friendly. There are constant updates to the product, which is nice. My only complaint would be that I wish the updates were an automatic thing when you turn on your computer.
The desco company is always ready to help with my questions and/or concerns. The staff is competent and friendly. I particularly want to mention Martha Wade who is tops at what she does!!!

My long view of the product

Feb 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have never been disappointed in my choice to use ESC for my scheduling and productivity software. There are always new things to find out and make the job of running our company easier. The staff is very responsive and knowledgeable about the product and quickly solve any issues that arise. Great product with new features added yearly.
Wendon

SCOTT IS AWESOME!

Feb 12, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We realize that we are not using ESC to it's full capability and have been working on that within our company, TRAINING, TRAINING, TRAINING! While we are getting used to it the customer service we have received from everyone at ESC and in particular Scott is PERFECT. Whenever I have a question someone responds right away and has the patience to walk us through the problem and solve it! The mobile option for our technicians is awesome and has helped us manage our customers resulting in higher customer service ratings and ultimately revenue. I would recommend ESC and the customer service they provide, and thank you Scott for being so responsive, professional, and knowledgeable!

Great Customer Service & Staff

Feb 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our relationship with DESCO has grown as our business has grown, and we¿ve found them highly proactive and responsive to our needs along the way¿ DESCO is a key piece of our team and readily available¿ they are personable and easy to work with, and always there when we need them¿¿

For the money, there are better products

Jan 28, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Overall ESC is a decent dispatch software for a small company. However, their customer support is 2nd to everyone. The sales person who sold me the software raved about their phone technical support, which basically means you call up report a problem and they call you back... sometimes 3 or 4 hours later. Today, their connection server component is on the fritz, I got a call and a voice mail from a tech that said "We're closing but I did 'this', we'll call tomorrow"... which didn't work, and basically means I should wait around until someone happens to call me SOMETIME tomorrow.

They advertise QB integration, but everytime I've questioned how certain things like quotes & progressive billing gets reconciled, I get told how much better it would be if I just bought their accounting package because they don't really know QB as well.

Sometimes, the drag-drop interface for scheduling drops dispatches into the either, and they have yet to give me a decent explanation of dispatch completion that will let dispatches either be completed and billed or reassigned to different office dispositions (Hold for Part, Billing, Call to reschedule, etc).

I'm about to add additional technicians to my payroll and I am very nervous about what other things are going to pop up as issues. Right now, it's one thing when I'm the only technician and can keep track of everything, when I add more technicians, having follow up on everything they did for the day to make sure the software didn't drop something kind of defeats the purpose of having mobile software. I might as well go back to paper invoices.

Overall, I wish I'd gone with something other than DESCO.

Without a doubt the best I've ever used!

Nov 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is the best customer software we have ever used here. We love it and it does thing other don't. I left them for a while do to having to go to another system and I'm so glad to be back. It does thing the other system couldn't even think about doing. I would love to tell you all the things we have learn to do with this software, but it would be several pages. Jus t get to touch with them and take it for a test run, You will love it.

ESC FEELS LIKE A BLANKET - "IT COVERS EVERYTHING"

Oct 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: THIS PROGRAM WAS USER FRIENDLY - EVEN FOR THE LEAST TECHNICAL PERSON IN THE OFFICE.
THE AMENITIES THAT IT OFFERS. IT COVERS ALL ASPECTS OF A COMPANY. THE CUSTOMER - THE EMPLOYEES - THE SERVICE - THE EQUIPMENT - THE ACCOUNTING/RECEIVABLES - THE INVENTORY, ETC. ONE SHOP STOP . (LIKE WAL*MART)

ESC Mobile is Great!

Jul 16, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using ESC for a little over two years as well as the mobile application with the Service Specialist using Ipads in the field. We recently started using the mobile invoicing feature that allow the personnel to present options to the customer and digital invoice on the fly. This has been absolutely great! We were able to free up office staff time from invoice data entry which frees staff up to do more productive task. We have also increased our customer email database exponentially. The email capture allows us to communicate with our customers more efficiently. The Service Specialist frequency of COD collection has gone up. The amount of credit cards we accept has also gone up. The mobile invoicing has been great and I would encourage anyone not using ESC to give it a try it¿s a great product.

Sincerely,

Jeff Tauzin
Doug¿s Refrigeration

Could be, but isn't.

Jul 09, 2014
3/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: It had all the promises of being a good step up for our business but we just are not impressed. It has a lot of limitations and we are constantly having issues. It get's costly having the IT working to get it back on line, roughly 2X a week.
I cringe at the thought of getting another system but we need one that works and is easy to use. This isn't.

Live Chat

Jun 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used live chat several times and always got an immediate answer to all of my questions. The problem was either solved or I was given options as to where I could go to find the answer to my problem.

Not Worth the Money-Spend Extra for Something BETTER

May 15, 2014
1/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Comments: I'm not entirely sure who recommended this software to our company President, but I feel they were either paid to promote it or they had not actually used the software themselves. I honestly do not have much good to say about this product. The pros to it are not enough to keep this around, but this decision is not up to me. If it were, I would not have bought this in the first place.

PROS:
*Dispatch/Scheduling option
*Tech Support is very responsive

The dispatching and scheduling option is pretty handy. While trying to set up the loo of the dispatch board is not readily obvious, once you figure it out (not help to the "manual"), it's not too bad. There is room for improvement on that side of things, but as it stands, it's good enough to be a pro.

Tech support is very responsive, however, to get quality response, I'd definitely call them on the phone rather than contacting them through the internet.

CONS:
*Not user intuitive
*No real user manual; Manual they provide is vague
*Webinars are minorly helpful
*Bugs in the software that hinder simple tasks
*Help Topics are below average-topics do not accurately address issues
*Does not keep accurate records of invoice history, dispatch history

If you are not comfortable around computers and various software, I strongly urge you to go somewhere else. If you are used to picking apart deficiencies in computer software or are comfortable enough to figure out how to work software on your own without a manual, knock yourself out. While ESC will make your job more interesting (and by interesting, I mean figuring out a puzzle that does not make much sense. Oh and colorful word creation as you bang your head against the desk when simple things aren't working), I wouldn't call it a time-saving product.

Seriously, if this is bought up because of its low price, rest assured you will spend a great deal more in administrative hours as you figure ways around the bugs in the software.

Don't be a cheap bum-spend the extra coin for something that went through all the processes of software development: analysis, design, development and testing.

Vendor Response

by FieldEdge on June 09, 2014

Thank you for your feedback. With a 97% satisfaction rate among 46,000 users, it's upsetting to hear about an unhappy customer. We aim to produce both user-friendly & comprehensive products addressing the needs of service companies. Are there things we can do to improve the experience? Absolutely! We continue to work closely with our customers, prospects & industry groups to identify areas to improve-resulting in regular major & minor software updates. After reviewing your account, I see you're not currently on an ESC support plan for free software updates & unlimited access to our support team. You may not be using the most current version & not taking advantage of the latest enhancements, corrections & features. We do take pride in providing cost-effective solutions with the best possible support-including an embedded user guide, online self-help, exert support staff, events, training options & more. Our goal remains to help users maximize software investments & business efficiency.

Game Changer

Mar 22, 2012
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: Streamlines the entire service department. Saves time, money and aggravation. We used to have to input and post every invoice by hand.....Now, with mobile dispatching our guys can receive a dispatch, update their status, complete an invoice and collect payment without ever calling or returning to the office.

Cons: Takes some time to learn but once you do there is no turning back.

Overall: Stop shopping around and sign up with Desco today. It will pay for itself almost immediately and change the way your business operates.

REVIEW

Jan 14, 2011
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Not a bad program. It's easy to use once you get use to it. Starting out was hard. It was even harder for my collegues who had to switch over from the old program.

The dispatch board is really easy to use.

Cons: I've been asked to send in a review. Talked to some people in our company and asked them for their view. The number one suggestion was for the ability to be in a quote be and still able to copy the parts and and materials over to another quote, change the quote number, change teh type of quote AND have the ability to pull a GENERAL quote, give it a quote number, customer and give it materials and labor specific to that job.

An UNDO button.

I'd like to be able to see the date that the price was last changed for an item in the computer.

Overall: Overall this was a good product. Most days I would recommend it to others.

St. Louis Air Conditioning

Sep 05, 2010
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Just like Theos but better

Cons: conversion takes some time

Overall: It seems to cover all the bases to run & grow an air conditioning business

Best Service and Field management tool around

Aug 24, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: - Fantastic customer support
- Quickbooks integration
- paging of jobs to techs in the field
- Calendar scheduling system

Cons: - Setting up of license keys and Quickbooks server can be a little tricky, but works great once done
- Would like a little more flexibility in terms of paging options

Overall: Fantastic product and would highly recommend.

ESC Dispatch Application

Aug 20, 2010
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Pros: Fairly easy to use. Many features. Like the Tech route planning, remote dispatching and ability for techs to receive updates, work orders and receive payments while on-site. Very good support and everyone is knowlegeable on the product. ESC has worked to respond to the user's request for changes/enhancements.

Cons: Help menu needs to be easier to use. Generating reports is very difficult. Hard to find what report will give the data you are looking for. Needs to be much more user friendly. The many features are great but most of the time it is difficult to figure out how to use.

Overall: Great support and folks to work with. Like the ESC application. Make it easier to use.

Needs slight improvements

Aug 20, 2010
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Talks to QB

Cons: QB Server has issues sometimes and you have to go through alot to reverse the process to have account balances updated in ESC from QB

Overall: ??????????

Insane Office Manager gains sanity.

Aug 19, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: I'm going to comment mostly on the tech support available, as a "beginner"... using this type of software I knew nothing about it's uses or functions. This software along with the amazing tech support has turned me into a valued employee!

Cons: Tutorial videos aren't the greatest!

Overall: I would definitely recommend this product to anyone!

Use by a Propane Company

Aug 18, 2010
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Windows based system
Visual controls
Easy to set up schedules and move schedules around
Good value for the investment

If the compnay invested some time in a few simple modifications, they could find a huge market in the propane industry as no one would be competing with them at their price/effectiveness point.

Ties in with QB and makes the accounting effort seamless.

Cons: Compnay is not good at adjusting software to meet a "new and different' need eventhough they promised to be aggressive in the effort -- they are not. Ie - Still can not print off dispatch tickets that are not 8 1/2 X 11

Software is not easy for use with reoccuring customers, tank rentals, keep full accounts

Hard to edit equipment entry data. often have to delete and re-enter

Reports are limited and not easily configured

Collection manager does not work if you use QB

The integration to ESC and qb is some what disappointing, ie you have to put product prices in both systesm, sales tax and terms do not transfer across, and all customer invoice events have to occur in ESC

Overall: There is no Propane software that comes close to the features in this system for any price below $20,000.

That being said, this software is a patch work system to use due to some software limits and the compnay's inability/unwillingness to create a bit more flexable set up for 'non-service' users. The changes that are needed are minimal.

I am glad I bought it, plan to use it, and its a vast imporvement for my compnay, but someone in the next 2 years will hit the spot for propane vendors and I will convert at that point.

Beta Testing 11

Aug 17, 2010
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Pros: Great system to use in the field
Techs cant loose invoices and billing gets done quickly

Cons: loose connection and you are a lame duck
No back up system

Overall: Recommend this product.

Has some kinks in it but, the tech support team is on the ball.
Although they get a little jammed up and don't get back to you as soon as you like sometimes.
Being in customer service I know how it is.

Best decision I've made!

Aug 17, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to implement and use.
Excellent support
Responsive to customer needs
Integrates well with Quickbooks
Very stable
Reasonably priced

Cons: I can't think of any!

Overall: I would recommend this software to any company from 200,000 to 20 million. If there are size limits we haven't encountered them and know of at least one much larger company that uses ESC. Desco has figured out how to make a stable, well integrated software for a fair price and work very have to keep improving it.

ESC review

Aug 17, 2010
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: This version is alot faster than version 10.
I like that you can design some of the interfaces.

Cons: Alot of bugs in this version so far.
We wouldn't have done the beta if version 10 had worked right.

Overall: I would recommend version 11 once all of the bugs are worked out.

ESC Review

Aug 17, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Access to the different modules is much easier, and quicker. Much of the processing is streamlined, and access to doing other transactions is very easy. I was concerned about the accounting module, but it is very comparable to others that I have worked with, and very user friendly. Implementation and conversion was so much easier than I expected.

Cons: Using the mouse instead of tabbing/entering, slows down things a bit. I think we prefer getting around the other way. Also, the company remittance portion of checks, doesn't give enough information. I have to write down the vendor name, date, etc., on our copy for our records, as it doesn't print that info.

Overall: Great software, and support! Considering the circumstances we were under to convert to new software, I don't think we would have gotten as good of service and support from any other providor. I would defintely recommend this software to anyone!

Ameri-Pride, Inc. Mary's

Aug 17, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: ESC is so user friendly, takes no time at all to learn the software.

Cons: I have no cons for this product.

Overall: I highly recommend this product to anyone who needs to track, techs, time and inventory. The customer support is second to none! They are the best!

Customer Service

Aug 16, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: This program hits just about everything that we need. If it does not, Desco is very easy to get ahold of and work with. Also, their classes and instructors are very good.

Cons: There are some changes we have requested, that have not been done. But, they have all been things we can work with.

Overall: I would definitely recommend them to anyone. We are learning new and better things with Desco and Esc, all the time.

ESC for HVAC

Aug 13, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Esc software has helped our company grow by utilizing the latest technology. I like how the diffeent levels of mobile dispatching are available to fit the company budget. We have improved our profitability by utilizing the many sales reporting functions. Esc has webinars regularly which enable my employees to obtain training on site.

Cons: Does not have a mobile support staff. I would like to see online support through chat would make it quicker for the easier questions, sometimes have to wait a while for a support tech to call back

Overall: If your in the HVAC business and have more than 10 employess ESC is for you

Great All Round Dispatching Program.

Aug 12, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Cons... ( Did not have enough room in the Con Section) (See Iver all Recommendation for Pros)

As a dispatching program it would be nice to have a fleet management system. A log to keep track of VIN #, When Tabs are due, Maintenance is due, Truck #, Driver during periods of time, Repair and service Types and dates, ect...

Since there are so many tax variations within the service are we dispatch to it would be helpful that the tax % would print on the dispatch and visble on the dispatch screen. We spend the time inputing the tax codes in the system and then applying it to each dispatch, this would be a good field to add.

Cons: Cons Continued...

Reports are good, but I have noticed that we enter a lot of information on jobs that we cannot sort reports on. For example:
When we breakdown an invoice into ESC we enter the resale of: Labor, Subcontractors, Material, Equipment Fee, Permits, Trip Charge, Rentals, and probly a few other catagories depending on the job....
But the report I would love to run, but can't is...
Each technician's production by department in:
*Labor
*Rentals
*Material
*Sub Contractors
*Equipment Fee
*Trip Charges
* And so on

Also, the paging system is nice... unless you have to page a group of people. It would be great to be able to send a page to just my plumbers with one button or just my HVAC techs or just ....

Overall: Overall this is a great program that really helps manage time and perform a good assessment on how to serve the client. It holds a lot of info and is a great time saver. There is some time to learn up on the system, but as you use it you see the reasoning and it all fits together. The other good thing I like about this program is the great support and friendly staff. They always answer even the smallest question I have and take the time to help me understand the answer and walk me through it. I am not too savy a computer guy so support to talk to a real person is a must for me. Also these guys listen to our real life experiences out here. They take into account our suggestions with each new update or version. This is important because our environment changes all the time and there is always a newer way to do somehting. This is a good all round product and I highly recommend it.

Review

Aug 12, 2010
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Easy to learn on your own. Knowledgeable tech support.

Cons: Tech support contract a little pricey for a small business

Overall: Would recommend to others

VFE service

Aug 11, 2010
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: Support has been great. have been able to use to run our fire equipment service department

Cons: More flexable reports

Overall: if you are going to use for something other then HVAC great the premimum support package

Upgrades and Enhancements

Aug 11, 2010
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: Nice upgrade from version 10, but still a ways to go

Cons: no audit functions, needs better dispatching board and maps, need way to prevent duplicate locations under customers

Overall: Add these functions.
Audit trail,
better dispatch mapping, lose mappoint, way to see all dispatches on a map, maybe at get map button, when you click, it open a google map page with the address filled in,
Scanning of parts on dispatch and parts verification of dispatch through bar code scanning
Way to create a packing list from dispatches
Create a PO field on Customer Locations screen so you can locate a customer by PO, just like search for address, name, etc,
need a way to prevent duplicate locations under a customer or some sort of notification.
Pull documents attached to Customer into Dispatches, so that duplicate documents don't get attached.
need a way to pull equipment from parts list in a dispatch to the equipment screen, maybe some sort of auto fill.

Review

Aug 10, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: dispatch board is easy to keep track of customer calls and techs

Cons: The dispatch tickets in version 10 are awful. there was nothing wrong with the ones in version 9. The new dispatch entry (customer search is harder to use also) When upgraded to versio 10 all the attached documents in esc were lost.

Overall: recommend asking user input before changing too much

ESC Review

Aug 10, 2010
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Pros: The program does supply customer history

Cons: Need an easier way for inventory history to be tracked. Should be able to easily fine purchase history (last 10 times purchased and price). Find selling history ( last 10 sold and price).

Overall: No other recommendations at this time

ESC - The Best

Aug 09, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very easy to install and use. Good tech support and they actually listern to your sugestions and inplement them in their updates.
Great way to track inventory and service calls.

Cons: No cons thus far from ver 6.0 to v10.01.71

Overall: ESC is perfect for small to large organisations in the service industry.

Always Improving

Aug 09, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Does a great job at bringing together dispatching, purchasing and inventory control, invoicing. and accounting. It's definitely contributed to our ability to be more productive. Does a good job Integrating with accounting software. The team at dESCO is responsive and works to continually improve the program.

Cons: Not everything is intuitive. The program can do a lot, but training is needed (and expensive for a small company).

Overall: I would definitely recommend it to others who have businesses that involve servicing customers. It's a powerful program that can contribute a lot.

Kathie's Review

Aug 09, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I do love the ease of this software // It is extremely "blonde friendly" // Most of it is so simple you can figure it out on your own and not have to call the help desk or anything // Works great with QB // Even my GM and Service Manager can move around in it! // We have never had any glitches during updates like with our old program // The reports are great (hard to fix if you type in anything wrong tho since you have to go thru QB to fix everything) // I've been in the office part of the A/C field for over 20 years and have used several different programs thru the years and ESC by far is the best! I highly recommend this program! // There are things i do not like but for the most part ... ESC is the best!

Cons: I do not like that it does not put the equipment worked on in the history! // You have to pull up the invoice and click on equipment in order to see that info // I do not like that it only prints 4 lines of history on the dispatch ticket itself // Wish it would list maintenance/agreement customers on the dispatch screen and dispatch ticket so you don't have to go from screen to screen to figure that out // Third party billing isn't so great either // Once you complete the job and delete it after the billing you can't go back and look at the invoice or print it out again until you add the job back in .. that's a pain // Wish it was easier to look up sites instead of the billing info ... That has taken me longer to train people on around our office than any of it yet ... they can't seem to get that down yet! I wish you could see more of history with materials without having to go into the invoice itself // and on dates in dispatch ... up arrow should take me UP a day .. not back a day

Overall: I would highly recommend ESC to any A/C contractor!

Great Dispatching software

Aug 09, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use and integrate with QB

Cons: There a not any Cons that i know of.

Overall: I highly recomend this for any size company. We have been using it for 8 years and never had a problem.

Desco personel are the best

Aug 09, 2010
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: Always pleasant to talk to
Always patient when helping me
Never rush me

Cons: Sometimes it might take just a little longer to call me back, but I
understand.

Overall: Keep up the good work everyone!

review

Aug 09, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: very user friendly.

Cons: dont have any at this time

Overall: yes i would

Service

Aug 09, 2010
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: I is a good software

Cons: Need to be albe to do more with the i-phone

Overall: i would recommened it

bbbbb

Aug 06, 2010
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Pros: I have been very happy with the program.

Cons: Wish I could talk to customer support sooner. I usually play phone tag with them. Wish some of the reports were different.

Overall: I would like some of the reports to change and I wish the dispatches could be color coded by zipcode on the dispatch board.

Excellent Program for small to mid size business!

Aug 06, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Simple and easy to use - integrates with QuickBooks for solid financial information. Has an inventory feature that allows tracking of materials by truck/warehouse with reorder feature. Program allows us to track cutomer information and dispatch our technicians in the field via netbooks where they can view customer history and equipment.

Cons: Once posted it is hard/impossible to change or update cutomer information or invoices with payments attached. Technicians are not able to search cutomer history without creating a dispatch in the field.

Overall: Excellent choice for growing business with need for more information without spending a fortune.

As flexible as a dispatch program gets

Aug 05, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Flexible
A Complete Accounting & Dispatch Solution or
A Dispatch Program that Marries nicely with Quickbooks and avoids double entry

Cons: Would prefer features match up to Quickbooks more closely

Overall: Great package -- has served the needs of our company for over 5 years.

Knowledge Is Power

Aug 04, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The amount of customer information available instantly is powerful. Tracking service calls, equipment, invoices, purchases, repair recommendation, dispatch notes, payment history are all recorded and can be retrieved within a couple of seconds. All of which allows us to be confident whenever we speak with our customers. It's equally valuable for tracking inventory, vendor purchases, prices, etc. ESC is the only way to successfully manange service agreements. It takes all of the guess work out and elminates anything from slipping through the cracks. ESC has proven to be our most valuable tool for taking care of our customers.

Cons: It took a little more time than I expected to get up to speed but well worth the effort.

Overall: Excellent product and support!

A good product that keeps getting better!

Aug 04, 2010
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: ESC is a well rounded product. It does all of the basics that we would want a service dispatching system to do. The best part is that it keeps developing and new features are being added all of the time. We are excited to grow with ESC!

Cons: One limitation that I think that ESC has is that it can not be customized for an individual company. Currently a request has to be made for changes. However, the request will only happen if there are many requests from different users for the same change. Also, I would like to see a deeper integration with their software partners.

Overall: I would highly recommend this software package to everyone.

TMS Use

Aug 04, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: TMS did not have a system, everything was manual. This system has allowed me to streamline our processes and keep track of time, materials, etc. We have only begun to tap into all the resources ESC offers.

Cons: I was a user at another company and it was all set up. I had a tough time setting up. It took longer than I anticipated. I would have liked a "think" sheet for the set up. What did I need to think about to set up my company!

Overall: Highly recommend this to all companies looking for a system to use. I have used others and I like the cleanness of this system and now that we are up & running the functionality.

Central Heating Reviews ESC Software

Aug 04, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Technical Support is the best we have experienced
Screens are very intuitive
Reporting is excellent and provides the level of reports that you wish - little or a lot

Cons: some (minor) limitations with link to Quick Books

Overall: Excellent Software

ESC Comments

Aug 04, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: I really like the ease of ESC, I have used several service software packages in the past and ESC is easy to use and was easy to program to our needs. We run several tech's and work in about 6 states so our needs can be a bit different than some service customers, but I have found that the customer service support that we receive from DESCO has been one of the main reasons that I can get the things I need done as quickly as I need to when I have a question. We are also using the mobile software and we absolutely love this function of the software, its given us so much more time to deal with other things in the office and taken us to a better tracking, billing and compliance system. I would honestly have to say the mobile software was one of the best decisions that we made and it has really moved us forward in the customer service/satisfaction department. And the best part was that the mobile software was super easy to set up and start using. I wish we had brought it on line sooner.

Cons: I wish I had a bit more reporting features and I also hope to see the accounting package out of BETA soon so it will be something we can seriously consider. The peach interface works fine for us tho, but I would love the full package.

Overall: I would most certainly recommend ESC. The support has been great, they really know their product and truly wish to support their customers in a way that makes us happy. That says alot for a company, it means a lot when you dont just become a number after the sale is complete.

Transition to ESC from Theos

Aug 04, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: *Ease of use - Very easy to get used to how it works and everything is very simple to use
*Activities button allows you to navigate from screen to screen with out closing the screen you're working in
*Alot of VERY good reports
*Creating your own forms (invoices,statements,etc)

Cons: *Everything is listed in alphebetical order only - Not a way to change the settings to use with numerical order
*Some items (eg. Job costing) don't have their own Tab and are listed under various tabs

Overall: I would definately recommend this software to anyone, its very simple to use and easy to get used to.

Using ESC

Aug 04, 2010
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: ESC is good for dispatching and keeping track of inventory and a good overall program, I find using ESC user friendly
Customer Support is very good

Cons: ESC is not very good at keeping reports, I would like to see a better way of running and viewing reports.
Customer Support could be better in their response time and I have found that not all of the support team is as customer user friendly as others and not all of the support team have the same knowledge on the product.

Overall: Yes I would recommend ESC for others to use