Who Uses This Software?

Market Research agencies, private companies, Academic research and Universities, Governmental institutes. Market research - Quantitative research


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month/user
  • Pricing Details
    Flexible. No fixed costs. You can work per project or long term
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • IdWeb
  • www.idsurvey.com/
  • Founded 2002
  • Italy

About This Software

IdSurvey is a professional server based software suite that allows you to carry out surveys by telephone (CATI), web (CAWI), face-to-face (CAPI) or mixed mode. With IdSurvey you easily script questionnaires, collect and analyze data all in the same platform: CATI, CAWI and CAPI are perfectly integrated with each other and use a single administration interface.


Product Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Product Reviews

Great Software, Amazing Customer Service

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use, great for programming research surveys.

Cons: Unable to provide customized disposition codes for the pause function.

Overall: The CATI software is user-friendly and easy to use. The customized trainings and ongoing technical support and assistance have been top-notch. We are able to conduct survey interviews efficiently and easily.

Recommendations to other buyers: Great customer service and personalized trainings for your research group!

Vendor Response

by IdWeb on February 15, 2017

Thanks Rebecca! We'll try to provide an even better product in following updates. Thanks for being part of our family!

Good experience with IdSurvey V5

Oct 24, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: -simple in use.
-easy interface.
-good technical support.
-functional questionary builder.

Cons: -unable to test questionary without using tokens
-no functionality to print questionary (as before in V4)
-expensive token system, exclusively cloud storage of surveys (no offline as in V4)

Overall: Conduction of a pre-electoral survey. Overall we were satisfied with the product for it's ease of use and great technical support.

What we liked:
-simple in use.
-easy interface.
-good technical support
-functional questionary builder

What we didn't like:
-unable to test questionary without using tokens
-no functionality to print questionary (as before in V4)
-expensive token system, exclusively cloud storage of surveys (no offline as in V4)

Vendor Response

by IdWeb on October 24, 2016

Dear Azamat, thanks for your review. Well, we know how to get better and we included in brand new IdSurvey 6.0 a real test mode, we reintroduced questionnaire print and much more. The token system is actually really flexible and allow you not to be burdened with Annual Maintenance fee you couldn't cover for and moreover, we always met your request and tried to be understanding of your budget and funding! Contrary to what you said we have both on cloud and on premises setup, you opted for the on cloud when switching to the new system :) If needed we're here to help!

Great value for money!

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use software.
We can purchase only the needed amount of services for our activity, through purchasing packs of interviews/tokens.
Great support!

Cons: Fewer survey templates, compared to other research software.

Overall: IdSurvey is the best integrated CAPI, CAWI and CATI solution for the small market research institutions, as it offers the possibility to dose your budget through purchasing packs of interviews or CATI tokens, instead of annual subscribtions.
We are very happy with our decision of working with IdWeb! Great team, great services, great support!

Recommendations to other buyers: Would be nice to have: - mapping question, using google maps, for example - multiple response text questions (not like the multiline text areas, but each response to be added in a different row) - association questions (associate an element like an image or name with another element, like a description)

Vendor Response

by IdWeb on October 20, 2016

Thanks Simona! We listen to our customers request, your input are being listed for following updateds!