Phorest Salon Software

Phorest Salon Software

5 / 5 288 reviews

Who Uses This Software?

Phorest Salon Software is for salon owners who want to create magical client experiences to get clients back more often, spending more. #letsgrow


Average Ratings

288 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Phorest Salon Software
  • www.phorest.com
  • Founded 2005
  • Ireland

About This Software

>>> AWARD-WINNING SOFTWARE DEVELOPED JUST FOR SALONS. Phorest provides everything you need to get clients in more often, spending more including email/SMS marketing; salon branded apps and loyalty program (TreatCard); automated reach out to clients who are in danger of lapsing plus full social media integration. In addition, you can effortlessly manage appointments, stock, rosters plus get a suite of reports on all areas of your salon!


Phorest Salon Software Features

  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

Phorest Salon Software Reviews

Excellent!

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I have only used this software for a couple of days but it has made my life so much easier already! I am very pleased I chose Phorest Salon Software for my business. Customer service is second to none! Thank you for all your help!

Cons: It has only been a few days since I have joined Phorest and I have not come across anything that I would not like about it.

Overall: Easier to manage my business.

So easy from start to install.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I am now part time after having a baby so installing this software will make my life so much easier. I feel that i will be able to manage the salon a lot easier from a distance. It also eases the pressure on the reception desk. Clients able to book 24/7.

Cons: Haven't found anything to dislike yet. We are going live in August but i have every faith in Phorest that the system is going to run smoothly. From the contact i have had so far with Phydos & Colette i am confident in this.

Overall: Eases the pressure on the reception desk.

So far the easiest software transition yet!

Jul 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Marketing features and the bonus stuff you come up for free. I like the ability to use my own cc processor with your system.

Cons: Not being able to do last minute appointment reminders by the hours or the option to do multiple reminders.

Extremely helpful, always great to call back and resolve any problems

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very easy use, and love the confirmation text out to clients. I love that it's easy keep track of your accounts.

Cons: Like it all, I just need to use it better. It's hard to find the time for training on all the software has to offer

great customer service

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The future of salon software! Love all the technology and features. Online booking is amazing! As well as the app. So happy Phorest is here!

Overall: more appointments

We are aleady addicted to the Phorest system! Its so easy to use and understand- great work!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It reduces the amount of 'no shows' and targets clients who may forget to re-book. We also love how it manages her stock take, all record cards and we have amazing access to it from home and online anywhere! The team at Phorest are super helpful and great to work with. The software is everything a good salon needs!

Overall: Only stalled today, but we can already see the appointments alot clearer to see and organise the rooms far quicker. Loving the none- paper form of record cards!
Its super handy for checking our staff columns and appointments online from home! Great for recording stock take and staff hours.

Was looking forward to have it and it's better than I thought!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All of it is fabulous, from the booking system which is easy to use and check out, to the flexibility of how the system works around the salon allowing to have it all done for me with as little work as possible but with great results.

Fabulous service from start to installation. Continued support always top notch!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, online bookings, the app, the support, the amount of reports I can use, all are so useful! and just everything else that comes with the software ! It's amazing!

Cons: Want to be able to put people on the waiting list on multiple days with one click, at the moment you have to add them each day they would like

Overall: I can view what's going on in the salon whenever I am in the world. I can use the reports for different things, which are so useful. I can use the software to cash up and print everything off neatly!

easy to use. Has everything I need.

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer service is the best and resolve any issues straight away. Has everything I need it to have and is easy to use. Training is always available.

Cons: Paying for txt messaging service, wish that was free as part of the package. I have no more cons about this software.

Overall: Helping me grow the business

AMAZING CUSTOMER SERVICE!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy, easy, easy!! Booking is quick, customer service is soooo helpful and I love the features in the system

absolutely fabulous ,

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: cant actually believe how easy its been , the staff are so on the ball , extremely friendly and lovely accents

Cons: costs of Texts as we need to send a lot , wish there was a bundle .

Friendly helpful knowledgeable staff.

Jun 23, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple to use and very functional. The reports are great and save a lot of time at month end. I love the fact I can now access all the branches through the app. This is a major step forward for any business owner or manager.

Cons: Cloud based so reliant on internet connection. Internet goes down and we can't process sales. Not good.

Overall: Clarity of the daily business conducted in the shops. Staff usage, sales, cash in store. It's all there to view.

Has many great features that help streamline and automate our customer database and interactions.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Many systems already in the software make our interactions with our clients easy and efficient. Great booking software with plenty of report analysis to check our growth and progress. They listen to consumer suggestions and are constantly improving the software and adding new features.

Cons: Some of the clickable icons are not obvious or intuitive. Some text that can be clicked on for additional options doesn't always look like a clickable button.

Overall: Ease of booking and streamlined customer connection.

So far so good

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything has been considered for the beauty industry and thought through. I like the fact that you've worked out all points for treat cards and the software is marketing targeted.

Overall: Hoping to get many benefits with all the reports and learning more about the system.
Not had it long enough to say yet. Had training yesterday and will go live next week. Looking forward to using the system and eventually will go online.

Good software

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The support team are brilliant and always happy to support and help where they can. Customer service excellent too. I like that its iCloud based . I like the reports too when they work!!

Cons: We can not book colour online because we can't book across three chairs !! Was promised we would be able to do this in the sales pitch - yet to happen and have resigned myself to accepting that it wont work as I don't think there is a way for it to happen. We are very happy we moved over to Phorest anyway and 4 years on, we like it and have just purchased another license for you new salon ( so it cant be bad!! )

The service has been very pleasant and supportive. The software is great and tailors to our needs.

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very simple and affective. Great for daily use, easy to pick up on. Great for marketing strategies also, has so many different uses that it will be a great asset to the business.

Cons: none so far, couldn't wait to get the software on board.
Be good to get a full overview of the rota, appose to seeing one staff member at a time when adjusting hours.

So friendly and easy to use

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and stylish. Friendly staff and good training options. Only new to the system this week.

Cons: You cant leave a note for staff members on their heading. Texts seem quite expensive. Unsure if I can but these in bulk or a package

Overall: Paper work and reports reduced.

Phenomenal!!!

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer service is top of the line. Everyone is so friendly and make sure that needs are met at the end of each call.

Overall: Great customer feedback and retention

I've had multiple software and this leads by far!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, intuitive, customer service, constantly updating, the app, online booking, marketing features, reports, consistency (rarely down and client always gets confirmations)

Helpful system that is easy to use.

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple and easy to use. A good way to monitor what is going on.
It is easy to manage appointments. The support team is always on hand to support and advise with any potential issues that may arise.

Cons: Tricky having the initial training before the software was installed in the Salon. So some of the functionality that exists around permissions and betters ways of using the system was hard to take in at the time.

Overall: A basic ability to manage my clients and have good records for historical that is easily accessible.

Loved the training, very informative just wish it was longer as so much to take in

May 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Does all the reports and analysis for me. Can see the forecast of sales per week. Can access the diary at home and see what the salon is doing when I'm not there most importantly!

Great support and training! Trainers are great!

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use. Great marketing ability! Access from anywhere with phorest go is an awsome way to always know what's going on.

Cons: Would love the ability to track product/ color that staff is using by the exact amount. Example: 1/2 a tube 1/4 of tube.

Excited about our new software

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Versatile and innovative software

Cons: Non as yet

Overall: Although we have not started using the software yet, the customer service has been excellent and the team at Phorest have been great taking us through the initial set up

Recommendations to other buyers: Not yet, looking forward to getting started

Phenomenal customer care

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since signing up with Phorest everyone has been extremely pleasant and helpful. Best software yet!! There are few things we are still learning and more so remembering but the entire team is always willing and ready to answer any questions myself or my team may have.

The best salon software system on the market.

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, reports on all business activities, mobile viewing and booking.

Overall: From initial contact to purchase and now to using the system, Phorest is second to none! After using numerous spa and salon software systems in ireland and overseas over the last 16 years, none compare to the quality, ease of use and superb aftercare service that Phorest supplies. Highly recommended!

I love this program.

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: It doesn't coordinate with google calander. And I wish the c/c system hooked up with square up.

Overall: I love the program, it was exactly what I was looking for. I fell in love with this system and have gotten other salons hooked as well.

Recommendations to other buyers: Nope.

Colette phorest

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: workes with salons better than booker online system

Cons: i do not know as of yet for i have not with the system .

Overall: she was amazing, funny and very patient! we really enjoyed her! .. we are looking forward to working with her.

Phorest Review

Mar 31, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: This program is not meeting our needs. It deletes clients and inventory from our system, you can't track new requests, new non requests, It's almost impossible to get a quick response when problems arise. all of you contact info is with down or the phone numbers aren't in service. I want to cancel my account but can't seem to find the right person to talk to.

So far so good

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: 1st week with phorest and the transition has been easier than i thought, the training we had with agent was really helpful. He was patient and adaptable and has been in contact whenever we need him with any answers to questions we had. Looking forward to going LIVE tomorrow!!

Service 2nd to none!!!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The software covers everything I need, it has something for everything

Cons: I can't learn it as fast as I want!!!

Overall: I've given Phorest 5 stars across the board because once I've mastered all the tools they have given me I truly believe that my business will go from strength to strength.
Their customer service is something to aspire to, NOTHING is too much trouble, I feel truly valued.
I'm really looking forward to being part of the Phorest family and to what the future holds

Thank you Phorest

Recommendations to other buyers: After a very long time of researching the for the right product, Phorest came out head and shoulders above everything else

Phorest are leaders in their field

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The layout and ease of use

Cons: The layout and ease of use

Overall: I just wanted to say how amazing the phorest software and the people who work for this company are!

I have been approached quite a few times by their competitors and have always stuck with this company for both our clinics as they are always trying to push things forward and have always come up with great ideas to increase Revenue.

This coupled with the amazing customer service gives me no reason to ever leave :-)

Up the great work xxxx

Recommendations to other buyers: Na

Phorest software

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy it is to use

Cons: Nothing i can think of

Overall: Just had the software installed. Fantastic, very easy to use with all the features I needed in my barber shop

Recommendations to other buyers: Great for barber shop s

Verde Salon

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Functionality, ease of use, support

Cons: One report i would like to see implemented is a projection report that tells you how much the salon and stylists are projected to make for any period of time.

Overall: Haven't opened yet however the support in getting the software up and running has been spectacular. Great team at Phorest!

Recommendations to other buyers: No, all good!

Even I can navigate this software

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Accounts & manager section. Also ordering & stocking.
Really excited about doing email company's with yet team

Cons: Clients buying & using course's ie laser hair course's. Not straight forward to book or follow

Overall: I have never been good with computer & programmes so i was never nervous about getting phorest into my salon. I had my 1st training day in phorest & everything was made so clear & their support network is excellent & very accessible.

One happy client

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Access to social media to grow my business

Cons: Nothing yet!

Overall: Seems really easy so far, looking forward to using it on a daily basis. Our trainer was great, really helpful.

Recommendations to other buyers: No

Unique!! Confidence inspiring service

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: A breath of fresh air! Super product and support to match! From front desk to product support, confidence inspiring

I love Phorest

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Marketing
Ease of Use
Simple but Effective
Stock control
Reports
Online booking
Staff control
App

Cons: Yet to find anything

Overall: As the title says I love the phorest system! Ive only just become a customer and It is AMAZING. The support from Phorest staff is fantastic and the marketing support with ebooks and podcasts etc.... Would highly highly recommned. 5*
I feel re-energised about our marketing and can't wait to get stuck into all the new projects!

Just amazing support & system can't say any more!

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've only had phorest in our beauty salon 5/6 weeks & just loving it! I can't believe how much this system does. Hopefully one day we will use it to its full potential. We are still learning so much & so pleased I went with phorest. I looked at quite a few systems & glad this is the one I went for. Amazing help from everyone & I think I used my support monthly fee in the first few days haha.
Thank you guys!

Phorest Go

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fantastic software, easy to navigate and support is superb. Highly trained, friendly and courteous staff. Top marks all round!

A Big thank you from Killashee Spa

Mar 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy and fast to use and great support when needed.

Cons: Have not found anything as yet..

Overall: We found the training , the support team and the initial set up fantastic. From Start to finish we are thrilled we have chosen Phorest as our new soft wear company. We will definitely recommend to others.

Recommendations to other buyers: no

First days as a user

Mar 05, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Treat cards, reports, marketing

Cons: I have to know how long treatment is, does it fit to my calendar, old software gave opinions when the treatment was first selected (like customers Online-version does)

Overall: I have used Phorest few days now. I am satisfied, but still a little bit lost. The system is so much different than the one I've used several years, but I'm sure, I learn how to use Phorest. I'm atually excited to learn, because I'm sure, it will grow my business! :)

Really pleased

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Really happy. Wish I had taken it sooner, best thing we did. Really easy to use and knowing your only a button away for help.

Amazing system

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The extra support

Overall: Absolutely amazed with all the features.the help is great.saves so much time and unnecessary stress.customer service is second to none.im relieved starting out that i have this system to rely on.

Doesn't get much better than this!

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Iv been using Phorest for about 7 years and it is such an asset to the business. Online bookings are hugely successful and both client and therapist friendly. The software is so so easy to use and has every feature you could even imagine making the running of the business and paperwork so much simpler and organised. I also have to say I've never dealt with a company that has such consistency when it comes to their standard of service which is really inspiring. They cannot help enough if you have any concerns or questions. Very professional but also looks like a fun bunch of ppl too! It's a must for any business looking to move forward/online. Definitely the leading brand in salon software which I think sets a standard for all other areas of your business.

Great software with even better customer service

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use.
Very intuitive.
Great customer service.
Has a report for everything.
Full customized services, providers, resources, and inventory.
Nice app included with the price (others charge extra).
Did I mention the great customer service?

Cons: Wish they had a more configurable patient form and the option to add scanned forms and pictures.
High set up fee but they input the information of your inventory, services, and client database for you before going live.
Need to have the software "installed" in a pc/mac but the information is safe stored in the cloud. You can access it anytime from the your app but not from any computer.

Overall: Customer service reviews were important to me when I decided to go with Phorest and they had not let me down. They are always in contact and the response time is really short. We had the first training call yesterday and my receptionist (who is not very computer savvy) was very happy because of the easiness to use and manage appointments. I have gone further exploring other features and everything is basically done with a few clicks.
The video tutorials are endless and the manuals and ebooks are easy to read.
100% satisfied so far.

Recommendations to other buyers: I considered other 3 options and had the opportunity to test them. I'm happy with the choice I made. Every software has its pros and cons. Try them before making your decision. Don't go with any company that does not trust their software enough to let you try it. I still have few features that I would like to have and are actually present in the other options that I tried. Phorest has most of them and that was what made my decision.

Exceptionally pleased!!!

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That training is available for myself and my employees whenever needed!!

Overall: I am very satisfied with Phorest software. I feel very comfortable knowing that training is there when needed, for myself and my employees!!

A must have

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Could not function without this software! It takes all the hard work out of running a business. Phorest is a good company to deal with and they give great customer service

It looks to be the ultimate salon technology solution! So excited start to using it.

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customers contact. Diary is fantastic, but keep in contact with my clientele is something that I couldnt do by myself anymore after you are having a big list of customers coming to you.

Cons: Didnt experience it yet to say.

Overall: Starting only now! But after 3 years in love with Phorest! Cant wait to start using on my new beauty salon! Phorest seems really interactive and easy to use! Lets grow!

Recommendations to other buyers: I'll keep in touch giving any improvement we think could participate and been precious to the beauty's world.

Bin your pencil and appt book

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Everything at my fingertips

Cons: On the odd occasion when I can't do what I want

Overall: This system changed my salon life for the better. Online bookings saves me a receptionist. And the ease to look at two locations is brilliant. Having client notes at my finger tips saves me having to remember everything and I simply can't imagine not having Phorest in my life....fantastic all round salon software

Delighted Customer Review

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I couldn't run my business effectively without my Phorest System. Slick, efficient and professional. So many functions to assist with every aspect of running your salon day to day and marketing your business. Plus, the customer care is faultless, instant asssitance if there is an issue or you just need advice on one of the many functions this wonderful piece of kit offers!

Spring Email

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Asked for help doing a spring newsletter and had a call from the representative within an hour. I sent him the material and he took over the rest. What an amazing service. I wouldn't have been able to do that myself. Thank you so much

Sooo very Happy!!!

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Socially savvy. customer service is A plus and the system is easy to use. Great reports and simple operating functionality.

Cons: no payroll that makes me sad but we will live

Overall: we left Salon Iris because the software was so redundant and complicated. it has many features but had ugly visual and rude customer service. played with Phorest and we have totally hit the jackpot. I feel like our business is on the right track. Reports are simple and easy to understand this software is social savvy and the clients love it. We could brag all day but you wont understand unless you try it out. We were so nervous to leave but it has been the best decision of 2017. Look forward to our journey and we must compliment the amazing and outstanding customer service. I hang up happy any time i call Phorest especially if i speak with Daniel. We have referred all our friends to Phorest.

Vendor Response

by Phorest Salon Software on February 16, 2017

Thanks so much for the lovely message Monique :) Looking forward wo working with you #letsgrow! Connor, Phorest

Makes Life Easier

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Marketing
Bookings
Everything

Cons: Nothing

Overall: I am delighted I purchased Phorest Software. I must say customer service is excellent. Phorest is very useful in keeping track with past and present customers that's why I know this will be a wise purchase to my business. I look forward to seeing how much my business will grow this year.
Thanks to all of you for making this possible.

Recommendations to other buyers: Nope

Impossible to get lost in this Phorest.

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is so easy to use and makes the the most tedious reports easier to understand and control. Make my job as Manager easier.

Cons: Haven't found a flaw yet!!

Overall: Every point of contact with the Phorest team is done with ease and professionalism. I am delighted with the software and impressed with the customer care.

Recommendations to other buyers: Don't be scared of it. It really does what it promises.

Stacey's review

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Only up & running today & already love it, can totally see how this will make my life so much easier

One week in!

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So far so good! Loving this system. For a complete computer novice it is so user friendly and our customers are loving the reminder texts and emails they are getting.
All the staff I have dealt with have been fabulous including David who installed system and Aiofe and Ronan from head office.
Looking forward to learning what else this system can do.

Phorest is The Best!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything. Very easy to use and very friendly. Has everything that you need to run your business.

Cons: I would like to see the help guide build into the software.

Overall: I have my Master's in information technology and knew what I was looking for. I searched for more than 6 months before deciding on Phorest. This was the best decision that I can ever make. I was little hesitant to sign up for Phorest since they are based in Ireland. But it didn't take me long to convince myself that this is the best software, company, and the team that I could pick. Team at Phorest is beyond professional and their support is seamless. Always ready to train and their willingness to help with any issues is very admirable. Apart from all, I love their team's soft spoken courteous accent.
All in all, I will highly recommend this company to anyone who has doubts about it. I am writing this review from my heart and not that someone told me. Send me a message and I will help you change your mind.

Recommendations to other buyers: This is the best in the industry! Highly recommend it!

Great software!

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How many different functions there are for absolutely everything. From client profiles to reports and tracking, it's all really in depth and easy to use.

Cons: Not sure yet. Haven't started using it in the salon yet

Overall: I've only had one training so far, but the software is far superior than the one I was using at the las salon. I can tell already it will make my life as a salon owner so much easier. And the 24hr. support is fantastic as well!

First class from Phorest

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Really great system & so easy to use! Training was fantastic & organised very quickly! Can't wait to get my teeth into it & see what else it can do!!

Early days but feeling very positive about the future with Phorest

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use

Cons: It's expensive

Overall: The system has just been installed today. Rep did an amazing job of teaching us. He was very engaging with all our staff, very sincere and added an element of fun to the day.
Before today's trading I was imagining that I may be feeling overwhelmed at the end of the day but I am actually feeling quite confident about using the who,e system, everything seems very clear.

I'm a phorest newbie!

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Professional, Intuitive, attractive, slick and easy looking!

Cons: A couple of slightly quicker "short cuts" that would make life a little easier.

Overall: Well, I've only had my phorest training today. And I know there will be teething issues. But, you know what? I don't think it's going to be a problem! I've come over from isalon. And I can tell you... it's already feeling so much more intuitive using phorest. And, I can honestly say. I feel completely confident in phorest's support will fix any issues we experience.

Recommendations to other buyers: Don't be scared of evolving to a different generation of salon management software

Delighted with my Phorest System

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, constant development and improvements administered regularly.

Cons: I can't think of anything I don't like and when there is a glitch with the software there's someone at Phorest immediately on hand to sort your issues out.

Overall: It just gets better and better the more you get to know the system. I've had the system for nearly 4 years, we only utilised the online booking feature a year ago and that was a revelation, why did I not do this sooner?! I couldn't be happier and I know I'm still not using it to its absolute full compacity. I love the fact that Phorest keeps growing and developing, Phorest is by far the most efficient and innovative salon marketing/booking system the industry has to offer and I would recommend it to anyone looking to introduce the most powerful tool a salon could wish for!!

Recommendations to other buyers: Just keep doing what you're doing, it works perfectly.

Best company EVER!!!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So helpful, brilliant at getting back to you about any questions, couldn't recommend this software highly enough ¿¿¿¿Great no matter how big or small your business is trust me you need this software!

New year new system

Jan 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: After a year of using a system which just wasn't working for our salon, we researched other systems on the market and decided that Phorest best suited our needs. So far every step of the way each person involved has been a pleasure to deal with and responded to any queries with super fast efficiency. The installation itself was so easy and we received a full day of training by a representative named Greg who couldn't have been more helpful. We are already finding things easier and to top it off the monthly payments are less than we were paying before. Phorest seems to have thought about things from a salon perspective and have made things very easy to use.

Couldn't and wouldn't live without it.

Dec 16, 2016
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been established for 20 years and we were, I think, the second salon to buy the Phorest package back in the early 2000s. We have therefore experienced it evolving and it has helped us to evolve as well. It has been like watching a child grow up into a very capable adult, then go on to college and earn a degree! The software is the backbone of our busy business and removes the stress of many things. Reports, figures, records are there instantly at the touch of a button, and the appointments and room allocation makes our salon run seamlessly. Product support is faultless, and it is very assuring to know that any problems are always resolved instantly. Our staff love the ease of use of the appointment side of the system and find it very easy to master.

If you have Beauty outlet, it is not only an excellent tool......it is the only one to have.......Oh, nearly forgot.......it's made in Ireland!

User friendly!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We were using booker but after searching for a better software we came across Phorest. Phorest is so easy to use and navigate it's just a pleasure to work with. I would highly recommend them.

This Software Rocks!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. A complete system. Great support

Cons: None

Overall: Its been a fantastic transition from MINDBODY software to PHOREST . The Team at Phorest is nothing short of brilliant.
I Just want to share Two things. 1 the software 2 The support.
1. I have been using Mindbody for over a year. I have a medium size staff of 6 stylist in total and depend on a full management software to manage my small salon.
Honestly you cannot even compare the software, Phorest is way more complete, and is made for the hair industry. It works so well, No bugs. The software never crashes. It works smoothly.
Its really simple and easy to navigate, book appointments , run reports.
I wish I had found the software ages ago! My old software was crashing and full of bugs, constantly on the phone trying to fix an issue on the site that was the software.
They have amazing social media integration. Marketing is all worked into the software, and very easy to use. They have great email campaigns all built in.
Well I could write a full page here but will move quickly to point 2.
2 The service and support is amazing, we have had ongoing training for all our staff, If we are stuck on any difficulty amazing support is just a call away.
I Am looking forward to making full use of this powerful tool in my Salon, and looking forward to growing my business with Phorest.
Thanks to Daniel , Shane, Barbara, Martha Helen And all the guys at Phorest for all the help support and training. Looking forward to growing with Phorest.
Matthew Jonathan

Recommendations to other buyers: Go for it! You won't be sorry.

5 stars all the way fab

Nov 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We just had phorest in our salon and we were so scared of computer i can only say we are loving it and Greg is so lovely

the perfect escape

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: it's easy to use

Cons: nothing yet

Overall: It is a little difficult to call for every single change that i need to do in my personal information

Recommendations to other buyers: not yet, i'm looking forward to use the marketing programs to increase my clientele

Taking my business to the next level

Nov 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Installation was smooth Richard our trainer was great. One small glitch which was resolved within 24 hours. Online training would recommend.

HORRIBLE customer support

Nov 01, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Tried the free trial, everything seemed o.k. How ever, in order to actually see how the system works you need to pay the initial set up fee of $500 US. Then they proceed to set up your system, the phone calls to set up are rushed with dozens of mistakes in the system before you even start. It's a complete mess! After the initial set up and 1 hour training I decided that this wasn't the system for our company. I've sent well over half a dozen emails explaining why I would like a refund and would not like to use the system and no one is responding. Only thing I'm receiving is more bill for charges to my credit card. I now will have to call my credit card company to block phorest from taking payments . Once they have your money forget getting any answers back from them if your unhappy with the services. I would never recommend any company to use them. Worst customer service out there.

Job well done

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Its like having a good member of staff who simplifies things. Offers a lot of good suggestions which do help when I get round to doing them.

Great Salon Software!

Oct 26, 2016
5/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I haven't been using the software long, but from what I can tell, it is set up in a great way that I can learn it easily. The customer support is phenomenal.

Great software!

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It does everything for you

Cons: Will take a while to get used to it all.

Overall: Training was great, really excited to start using the software and to see my business grow. Staff at phorest are extremely helpful.

Newbie Salon.... My first Three Days of Phorest

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: lots n lots

Cons: could be cheaper on the install price

Overall: Very impressed with what we have seen with the software so far. Coming form a techie background it makes a change to see a an advanced piece of software that is user friendly. Usually the programmers create a geek environment that doesn't fit into the real world. 5 out 5!

Recommendations to other buyers: Early days.....

Seemlessness

Oct 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The Software is very user friendly but also contains depth to the back end of things. Makes for easy check out.

Phorest Review from New User

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: To date, I have found the Phorest software to be intuitive and easy to use. Every person I have dealt with at Phorest from the initial contact to service calls have each been friendly, professional and very helpful. Excellent levels of customer support.

Fantastic

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to use and they really have thought of everything when it comes to my customers.
Marketing, cashing up, online booking and so so much more.

Cons: Can't say there is anything I don't like to be honest.
It doesn't have a deliver me a coffee button lol.

Overall: Every time i call I get amazing service and honestly have never had a bad experience. Every member of staff is so polite and that in itself is enough for me to recommend Phorest Softwere.

Recommendations to other buyers: Put a deliver me a coffee button lol. Only joking. There is nothing I can suggest. Phorest has thought of everything for me and that is why I will stay with them.

Phorest software

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and easy on the eye
Lots of reports
Text and email templates or make your own
Stock taking
I love everything about it actually!

Cons: Will be good to be able to go totally paperless at some point but I know this will come to the future

Overall: I looked at lots of systems and Phorest was one of the first but I was apprehensive at paying the initial outlay especially as I had already used a system for a couple of months which didn't work for me. I trialled a few different systems but nothing fitted right with me so I re-visited Phorest and it looked amazing. I took the plunge and at the training I kept saying "I can't believe how easy this is to use" Honestly I can't believe how much time I wasted looking at other systems. All I can say is you get what you pay for. Phorest is easy to use, it does everything apart from making your patients tea and coffee! It works on iPads, iPhones, the training is excellent and company support is amazing, they really want to work with you and grow your business. It only lost one star as we can't go totally paperless at present but I know they are looking into this. Best decision I have made and it is so professional.

Recommendations to other buyers: Training and customer support amazing

New user of Phorest software!

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I need some more time to work with the software but so far everything has been excellent! Especially the training!

Totally amazed

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and the look

Cons: Initial set up cost

Overall: Compared to my old software phorest is amazing to use. Going to make life so much easier. It looks great and and is amazing to use

new user to phorest

Oct 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the sercurity for myself and the staff

Cons: its alot to learn when you are starting out.lol

Overall: we have only just taken on the system but we are already seeing the benifets of having the system in place

The best salon software I had!

Oct 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: everything

Cons: there isn't anything I don't like, it seems a bit complicated to start with as there's a lot of features (what you need) but once you start using it becomes easy.

Overall: I have tried a couple of different salon softwares before but Phorest is the best! It does everything you need to have a successful salon. Definitely worth the money you spend on it.

Recommendations to other buyers: take your time to learn it and make sure all your staff has a training too

Happy newbie!

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have recently installed phorest at the salon and I am impressed. My staff have loved it and found it so easy to use, especially after the brilliant training we received. Any teething problems we have had and the phorest team has been extremely helpful. I am also receiving a number of weekly emails with marketing ideas, training available and weekly reviews. My clients love the treat cards and I can't wait to do training on gift card marketing. I am extremely pleased with being in touch with my clients in so many ways, mostly the reviews. Phorest is going to help make my business grow and I am excited for the future. I am a very happy newbie.

My experience

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It was a good experience with phorest salon software training and she did with very meek
Martha she has a lots of patience she is a best

Ciara Bisby

Sep 29, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: efficiency

Cons: none so far

Overall: Customer care on the technical support fantastic,in particular Sarah & Tom have been very helpful and supportfull.

Recommendations to other buyers: ni

Best decision ever!

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything is great. Especially love the sms and email offers that can be sent out. Also all the financial and stock reports that can be generated.

Cons: I haven't found anything yet

Overall: Fantastic team with great support network and unlimited training. My life is going to be so much easier. I love it.

Recommendations to other buyers: N/a

Amazing Phorest

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love it, it's amazing, easy to use, makes my work life so much easier, thank you to Phorest your the best

Not just a pretty face

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: A lot of salon systems can look bit boring, I like how phorest looks & how easy it is to use it & change things, can't wait to get using it more.
Very good value for money.
The phorest team are very knowledgeable & patient.

Fantastic Software

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User Friendliness

Cons: Aesthetics - i.e. could be prettier but that doesn't really matter.

Overall: We have just established a large beauty salon and skin clinic in the Midlands and initially conducted a massive amount of research into salon software concluding that Phorest is streets ahead of everything else currently available on the market. It is utterly superb software and I can't speak highly enough of it. It's easy to use, responsive, clever and well thought-out. It's wide-ranging capabilities are second-to-none and will make (and save) us a lot of money - we are delighted with it. I particularly like the 'at risk' facility which identifies those clients who have not visited the salon in the past few months. In addition, the service, training, advice and tips throughout the set-up and training have proved invaluable. Thank you so much Phorest - you have made all of our lives considerably easier!

Manage your business and take control of your business at ease with Phorest

Sep 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I can control my business from anywhere anytime at the touch of a button

Cons: As a novice user we only started using phorest a week ago, the only negative I have so far is that I would like reports of sms messages sent more detailed with clients numbers included, also some minor training should be provided on the day of install as I have called several times over minor issues

Overall: I have used bespoke salon software for several years now while also using phorest several years ago but the phorest software today is really easy to use by the receptionist or any member of staff.

my phorest salon software

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use. client retention..advertising..stock. end of day takings...whats not to like.
i love it all

Cons: i cant say. whats not to like

Overall: wish I had this years ago. i am so excited and cannot wait for my clients to start using our online bookings.
my life is changing in a Good way. Thank you to Phorest Software

Recommendations to other buyers: its perfectly perfect

Best Salon Software !

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: They really understand all the intricacies of the salon business.

Cons: None

Overall: The Phorest Team has been a delight to work with. It's so easy to use! It is obviously designed by people in the salon industry who care about the procedures specific to salons and put a lot of thought into it. I've done my research on just about every software available!

Game changer!!!!

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple , fast , does so much that I don't have to think of like reminders , ratings etc

Cons: Wish I had it 10 years ago

Overall: Only got the system in this week and I'm so happy with it. Service is fab. Tech team ate fantastic to deal with. Love how easy it is to use and how much time I will save !!!

The best software ever!

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of it and the reporting is excellent.
It is a simple, yet really efficient system, and does everything I need for my business. I like the fact that the brand is honest, and doesn't rip people off to get a decent system, yet offers payment programmes to enable a business to be able to afford the best system within the industry. Everything about it is brilliant.

Cons: Nothing really. Cant say I have got any cons. Anything I have suggested or requested on user voice has been implemented. The only thing I have ever found disappointing, was the tone of whoever was responding on user voice. They seemed more technical than customer focused, and came across rude and actually a bit obnoxious in their replies, which is very unlike the Phorest communication you normally give.

Overall: Always brilliant, always efficient and never disappointed.
The system really is way ahead of any others on the market. It offers everything a business in the beauty industry would need and more.

Recommendations to other buyers: None

Phorest Rocks!!!

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: No CONS only PROS

Overall: The staff is extremely easy to understand and work with. The software does all the work for you and your clients. I can actually run my business without having to be there!

Need some work. But good so far.

Jul 31, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Love the marketing tools. Email function.

Cons: No GC sale template. Refund function.. Can't add tip after sale transaction.

Overall: Phorest is great in may ways but there still some functionality that needs more work. Like able to print out GC template on site or email one to client.

Recommendations to other buyers: Have GC template. Booker software has a great one. Fix refund functionality.

julie picasso

Jul 21, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: love the reviews and layout is fab

Cons: date sheet is rather small so we tend to overlap alot

Overall: training with emmett in the salon was brill he was so easy to understand and made it very clear to us :)

Sometimes you can see the Phorest for the trees

Jul 20, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the personal touch. Simple thinks like seeing images of my staff on the screen, makes it a happier screen in a corny way.

Cons: Nothing really. I suppose only that it is new and scary to me at the moment

Overall: I'm sure in the future I would rate much higher. As we are new to the phorest family I am still only learning to use all of its features. My online hour with Susan was so constructive. I rate that highest of all. I am really looking forward to learning to use it better.

Recommendations to other buyers: I would love if the cancellation list feature could be attached to a stylist. Often my clients would want a cancellation with a particular stylist only so a prompt that they are free would be great.

First day with phorest was brilliant

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Say to use

Cons: A lot to learn on first cisit

Overall: Easy to use, good communication with staff , excellent, friendly educator - Greg . Meets every salon needs

Recommendations to other buyers: Just do it

Phorest ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Being able to use it at home

Cons: Could do with a few tweaks, wish there was a notes page for each day for staff to communicate with each other, also a report that gave each product section total for each therapist.

Overall: Training is amazing online, very sad with product scanning and a nightmare getting someone to sort it out, no support from rep now it's sold, but I am still very happy with the Irish team always friendly and helpful.

Recommendations to other buyers: As above

Great System

Jul 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease

Cons: Getting used to it!!

Overall: Messaged forgot about it ... 7 mins later phonecall and resolved!!! didn't realise it was tech support they rang so soon I thought it was a crank call ...lol

Recommendations to other buyers: Handbook/Binder where all information is stored have put down the little book and had to search for it everywhere to explain to the staff what to do ... would be easier with a large binder ;)

Marketing great actual appointment booking not so great.

Jul 03, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Marketing is the only strong point

Cons: When you make an appointment and then change the timing of the first service any services after don't update thier time so you have to delete the services and then add them back in this is a problem in witch a few lines of code in your software could fix this. This would be a better use of an update then more marketing especially if you want to be compared to stx, millennium and salon iris.

Overall: Luke was the only one who actually helped with the nightmare that is your company. I realize new software takes time and a learning curve but this experiance has been a nightmare. What was supposed to be my go live date came and went we are not live as you said but you had the audacity to charge me none the less. When I called to see what was going on the phone numbers for technical support were disconnected, leaving me to scramble and email everyone who has ever emailed me of the 7 emails only one man got back to me and only after 2 hrs. When I paid for set up fee I expected my system set up especially after I answered the long detailed questionnaire you had me fill out. Problems are still not fixed and no end in sight.

Vendor Response

by Phorest Salon Software on July 20, 2016

Hi Jessica, I'm so sorry you've had that experience! I've contacted our operations team and they have advised me that the team have already spoken to you and the situation is now resolved. Should you need anything else at all please don't hesitate to contact us! Many thanks, Alex

Outstanding

Jun 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that the software is easy to use, nice and bright, colourful, and it changes all the time. I love how it saves looking at the same screen all the time, and Phorest listens to the client base and changes things when they need to which I think is just amazing.

Cons: I don't like the fact that there our little bits in each section so you have to really search for some things to find what you want. And I don't like that it doesn't come with a spell check as this would be so helpful.

Overall: Phorest was easy to deal with from the word go - down to earth, understanding, and trustworthy. I suffer from learning disabilities and Phorest staff are so patient with me and really help me to understand anything I need. They are right there for me even down to the stupid things like how do I open something. Or where to find something. This was a big step for me and Phorest made it so easy. It's so good I tell everyone about it. I love it and to know I have it makes me proud.

Recommendations to other buyers: I love it. It seems very scary and a lot of money, but it is worth every penny, and will help you with everything you could need as your business grows. All my clients love it and they love how it's so helpful to them and how professional it looks.

The best in the business!

Jun 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, friendly navigation, great customer support. It's like having an in-house marketing team it's so simple to activate the in-built marketing functions.

Cons: The price is a little punchy when comparing the market, but once you've spent some time using it and the team become adept at unleashing its full potential, the value is evident.

Overall: Have been using Phorest for the past couple of months now and I must say, it's definitely the best salon software we've used to date, we've had to kiss a few frogs before we found our prince but Phorest is definitely worth the investment and it's been onwards and upwards since we started using it with the help of their excellent support team.

Recommendations to other buyers: Be sure to get one of the training sessions booked in with a Phorest rep before you fully commit, this way you can find out whether its the right software for your salon with a demo option.

Love this system - there's so much you can use it for report-wise! Continually adding new things too

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: *Easy to read screen
*Very helpful team who get back to you quickly if you need help
*Continually updating - adding new features
Can't think of any cons!

Calming & Reassuring the problem could be solved promptly, Excellent Sevice

Jun 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Phorest constantly updating their product with the latest technology, trends and new ideas. Phorest provide us with innovative Marketing and PR Ideas. Monthly news letters are of huge benefit. Promptly resolves any issues that may arise. Technicians highly professional, polite, calming and no matter how small or large an issue may be they treat it with the same top rate service. 5/5 Excellent

Always a pleasure!

May 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system has to be one of the easiest to use but has the best functionality operationally
Working for bigger companies that need global reporting Phorest has by far one of the best reporting systems that I have used.
From set up they have been amazing and the support is phenomenal, nothing is ever too much trouble.
A breath of fresh air!

Fool proof

May 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used the software for years and find it easy to use and easy to teach new staff. Customer service is very efficient and a problem is usually resolved in minutes. They are always adding great new features. They listen to salons who want updates or ways to make the system more efficient or effective and work on new ways to improve. I would always recommend phorest software.

We are just commencing but more than happy to update further once I have got used to the software

May 23, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can see straight away there is so many easy to use extra's from what we have previously used.
I will get my head around these over the next few days nd revert back with more positive comments. Your team have also been on point and very good, especially Faelan & Justin.

Negatives I want to share:

- Online bookings deducting £1.50 per appointment!! If 100 bookings a month it is £150 a month which is a huge hit to my bottom line. Based on my previous software company there was no charge and most of my booking made over night too, so in my eyes I am concerned about this. almost £2000 a year!

- Bookouts drop down menu- These are far more complex and long winded than the previous system i used, I showed Faelan how easy it was on my previous software and even though they are far behind you guys, there was a few things like this that were far easier.

- Visual and easy on the eye. Again you can't see the whole name of the client so when they enter the salon you need to hover over each client to find out who they are. Also the flag icon and additional icons cover the name which i think could be a lot cleaner. Again i showed this to Faelan.

Amazing features

May 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Only had the system 3 days but very impressed so far! Lots to learn. Looking forward to grow with phorest

Would never want to use any other software

May 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used many software systems in my years of being in this industry and would never choose to go to any other company now.
The system itself is amazing from ease of use for the end user to the simplicity of the set up that no other company can offer.
The support that you get from being with Phorest is second to none and the forward thinking developers are always happy to listen to your ideas and implement when possible. Nothing is ever too much trouble for the whole team at Phorest!

Find it a great co. to deal with. All staff are professional, extremely helpful & friendly.

May 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I call or email, someone always answers & actually deals with my query promptly.
The service is very professional & actually surprised me at how much detail & appropriate features are available on the system. I love the frequent emails with hints & tips, it's like you're reading my mind sometimes!

Amazing and easy to use don't know why I never got this software before.

May 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Doesn't take long to pick up how to do things

Loving it

May 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Moved from I-salon, 3 weeks in and everyone is loving it. Does so much more than we are used to you but enjoying finding all the added extras. Everyone has found the transition really easy and our clients are just as excited as us with the marketing side. Training is fab and so easy to organise.

Love Phorest

May 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best investment I ever made. Phorest is always striving to make their software easy to use and have some great ideas

Best in class for salon services

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is definitely a step up from what we had before. It gives us exactly what we needed to keep track of Staff schedules, client appointments and business finances and marketing. There is no cons really just a few bits that could be enabled to make life a bit more smooth sailing like in client screen instead of having the client address details i suggest using that column for the Treat Card number.

Amazing service!

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great service from support, fab training with Jeffrey. Naomi has been amazing and very helpful. love the system, easy to use and love the online bookings too.

Best Salon Software and Best Customer Service

May 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have set up software for Salons I have worked at and for my own Salon. I have done countless trials and had systems lacking in extremely important areas especially timing of appointments double booking and allowing gaps for processing time. Phorest has it all and the customer service is outstanding. They offer apps for your clients to check-in and update their info, they offer rewards cards which clients love, and the option of online booking. They enter in all of your information including retail. So easy!

So Far So Good

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tomorow will be a week since our new brains of the salon was insulted. So far so good, easy to use and learn and to amend.

It's going to my our working day so much easier. X

So far so good .. Day 1

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Support from staff in particular Joanne had been wonderful.. Having just changed from paper to computer it's been very daunting and nerve wrecking but the support from Joanne in HQ has helped me so much ..

best servce from software yet!

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: fast responses, clear and accurate teaching. easy to use.

we are only starting out and the support is great so far

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: No down side at all, just setting up at the moment

US Customers Make Note

Apr 22, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro's: User friendly, great tech support, took the time to explain features before the purchase
Con's: Did not explain that the time feature on all the automatic notifications were limited to military time. This only caused confusion so I had to remove time from all the notices which drastically decreased the value of this feature

Would been a perfect rating had this been explained during the demo or if the time was not limited

Phorest are Fantastic!

Apr 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Phorest are so professional and efficient. They always respond to your request very quickly, whether that be by email or phone call. They also explain everything very thoroughly.

Impressed after first day, looking forward to seeing the benefit from the switch from salon genius!

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: No cons yet! first day of training was impressive, exciting to see the future benefits of having phorest software for my companies.

Great to use

Apr 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Not if you have a problem with your internet sometimes client notes have been deleted during updates.
Other than that we love it!

Everyone is so helpful

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I think Phorest is designed excellent, it's completely personalised to suit your Salon/Hairdressers/Nailbar, which makes it so user friendly. The colour codes make it easy to navigate around it, and the stock make stock taking a lot easier , business is run more efficiently using this software.

Very easy to use and to deal with

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: No Cons. Great customer service, got back to me within 15min of my issue and friendly

Easy to use as new to me very okay

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Both soft ware and the staff I hv encountered as really super helpful, Phydos, aishling, Greg & Justin
Am very happy and am looking forward to really mastering the system. Thank you so much Guys
Thanks a lot Phorest for helix me now to redefine my business

Software

Apr 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have not looked back, the software fits in nicely with our business.

I only have it a day but so far I find it great. Very easy to use

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great marketing tool

Excellence & Ease!

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Phorest is the smart, professional and profitable choice of salon management systems!
Everything you need to manage your marketing, paperwork and stock in one place!
The only con is if you don't have it already! ¿¿¿¿

Amazing

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Always helpful, get back to us very quick all the time.
Great marketing emails that help.

Don't know what I ever did without it

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So easy to use and love the amount of support that comes with it

Just have it a week and have had very little problems with it

Mar 30, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Makes life easier

Simply the best

Mar 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I absolutely love the attention to detail in the training that they provide. The system is very easy to use and does just as advertised. The only suggestion I have is same day text reminders for clients. Currently, it is only 24hrs in advance. Other then that I am very happy!

I'm still learning and that is the only reason I didn't give 5 stars!

Mar 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Phorest has customer care that is above and beyond every step I have take. So far has bee by the support of your staff

Phorest have understood the needs of our salon, then added more.

Mar 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The sales and backup staff are salon focused and not geeks selling an IT system.
Stepped implementation and a flexible approach to training is perfect.
Easy to use and feature rich software that the staff love.
User groups and blogs are great knowledge resource.
We're in weeks 2 and haven't found a 'con' yet.

Amazing ... Wouldnt go anywhere else!

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since coming on board with Phorest I have not been dissapointed! Customer service is one of their thriving points!

It's really good and well thought out. It' does take time to get to grips with all the aspects of th

Mar 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Our experience with the system is good. We are excited at the possibilities it gives us.

Fantastic. We were the 1st salon in Cork to get Phorest. Would be completly lost now without it

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All pros. Very happy. Defintely made out salon so much more organised and has brought more clients to us

Top Product with a Top Team!

Mar 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love using this system! I only have it in a week and it's already making life so much easier! No more carrying around a big heavy appointment book or having to remember to text my clients the day before! The staff are all so friendly and helpful and they get back to me so quickly with any questions that I have! :D

Giving me my life back !!

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My main downside is the ability to book training courses when I'm fully booked with clients . I want to absorb everything but I'm limited by my appointments ....argggh

Not much just a newbie but looks fab

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've not really started to use it as training starts Monday can't wait

Very good but can be better

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I request few things but haven't got them yet
1 Please add an option to reprint receipt on appointment page.
2 Please add a report for monthly and yearly on a day break .
3Please add a currency calculator on cash up
4 Please add the option to calculate overtime for staff who get paid hourly .
5 paymentmate should be a part of phorest , its hard to deal with 2 software and end up either charging twice and its not a professional way to refund the money .
6 staff roaster should also display to clients when they try to book appointment .
The reason I gave 4 star for customer service , from last few months they do not response as quickly as they used to be .

Amazing

Feb 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Wish I had of changed to phorest earlier, really easy to use, I think the best thing about is the reviews, it allows us to see what we are doing right and where we could improve.

Very positive

Feb 10, 2016