BookingSync

BookingSync

5 / 5 33 reviews

Who Uses This Software?

Involved in Vacation Rental business? We aim at making your life easier. Save Time, Book More!


Average Ratings

33 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • BookingSync
  • www.BookingSync.com
  • Founded 2010
  • France

About This Software

Advertise your properties on HomeAway, Airbnb, Booking.com, TripAdvisor...? BookingSync is for you! Stop spending hours updating all your calendars; BookingSync will keep them all synchronized and up to date automatically. Starting at 87 Euros/month ($96), it will improve your property's visibility, increase qualified inquiries and list you higher in search results on many listing sites. We work with industry leaders to help you save time and rent more. Join us today; it's FREE to try!


BookingSync Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

BookingSync Reviews

Everything we needed, and there's plenty more to come!

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and getting setup quickly
Excellent customer support
Flexibility of add-on software and integrations
Great looking website out of the box with excellent SEO functionality built in

Cons: Needs more features like reporting (but that's coming)

Overall: We are another one of the ex-Kigo companies that got abruptly put out of work due to platform failure last year.

In hindsight it was a blessing. In our search to find another platform I came here to Capterra and looked through all the reviews, studied each one, did a trial version of several and eventually settled on Bookingsync. We've never looked back.

The first thing about Bookingsync that struck me was the ease of use and intuitive nature of the dashboard. Setting up a booking platform from scratch is a daunting prospect but I found myself very easily navigating around and getting setup with the minimum of fuss.

When I did need help, there a chat box right inside the dashboard with staff ready to answer questions immediately. The customer care is awesome! We have 175+ properties across several cities and we like to push the boundaries of what's possible with technology so I had a lot of questions. Even though I'm a whole time zone away (I'm in South America, they are based out of Europe) I get excellent, timely responses to all my questions.

When things get technically challenging, like our recent site migration, the CEO of the company personally handled my case and sat through the process with me over Skype. Support doesn't get much better than that!

One of the things I like the most about the product is the way that is gives your the basic tools for running any sized business, then gives you the option to add applications as you need them.

You can choose to add a website, channel management, revenue management, an owner portal and many other options, but only if your business needs to use them, otherwise it stays as a lean, simple to use product for a single home or a large property management company like ourselves.

I especially like the Zapier integration that allows us to push booking data into Salesforce and seamlessly work with third parties.

I really can't recommend them highly enough, and the best thing is they are still a young company that are developing more tools and integrations all the time.

It's also cheaper than what we were paying for Kigo, for a much better product in my opinion.

Great product and great service

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to customize it for our needs. The biggest winner is the ability to customize our own website as we see fit.

Cons: Needs more documentation and a larger app section, which I know will come in time. The home owners section needs expansion, Notifications is a little confusing and needs documentation and we need more in-depth guest management (for instance fields for spouse, children, anniversaries, - more so than the one notes field).

Overall: What I like most about BookingSync is the ability to customize it (most of it) for our needs; including synchronization to other distribution channels and websites, pulling data into our backend database with their free API and using Apps such as Notifications to automate communications with our guests and owners. Plus having complete control to customize our website as we see fit is a huge benefit. There are a few features that are missing, such as a advanced property management, a more in-depth guest management and housekeeping, but their list of Apps is growing and hopefully in the future they will offer something. In the mean time, we are able to get around this with their data synchronization to our in house applications.

The fee for the service is a fair monthly fee based on number of properties in your account, which I feel is a much better method vs taking a large commission from our bookings like some competitors do. Their support - even while being through a messaging app without the ability to call in, is also top notch.

I feel their documentation for some features, such as the Notifications app for example needs improvement, but they are quickly adding features and I know they will update their documentation in the future.

Overall, they have been a great team to work with and have helped us out when needed. I highly recommend bookingSync for any vacation rental company or individual home owner of multiple units. The common features are easy to use and quick to setup.

Recommendations to other buyers: I think I've said it! Keep up the great work and keep adding new features!

BookingSync ...... "The Best Find of 2016"

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The user friendly interface
The flexibility & simplicity of the pricing

Cons: Nothing

Overall: Whilst looking to update our website in early 2016, we stumbled upon BookingSync. At that point, naively, we were only looking for a flexible website format. However BookingSync were able to offer the complete website, booking, invoicing, customer database and channel managers all in one package. After a successful trial, we adopted BookingSync immediately, and have never looked back. The team at BookingSync customised our website at no additional charge.

Since adopting BookingSyc, more than 30% of our bookings now come directly through our website. Something we were hoping for, but never really expecting, when up against the big Corporate giants.

The Customer Service is faultless & impeccable, and they are superbly supported by the technical team. We now have 3 Channel Manager Agreements now in place, and they are all managed by BookingSync.

We cannot believe our growth since teaming up with BookingSync, and it really was our greatest find of 2016.

Thank you.

Recommendations to other buyers: Try it. You'll never look back.

Excellent Product with an Excellent Team

Jan 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Robust API

Cons: There are a few things in the API that could use better documentation (but it's still VERY good). I also wish there was a more basic authentication protocol.

Overall: I started working BookingSync as a website developer and not a property manager. I have worked with many providers and their API - and I must say that BookingSync provides a very well documented API that is quite powerful and robust. Not only does their documentation make it easy to get started coding - but there is a wonderful staff on hand to help when needed. This is a rare find in the vacation rental industry - I really enjoy working with BookingSync because they are there when you need them the most!

Recommendations to other buyers: Keep up the good work!

Vendor Response

by BookingSync on February 01, 2017

Thank you Drew for your review and feedback. As discussed further together, we will be looking at a simpler authorization process for private integrations which should make API usage easier. We have well noted your comments on our documentation as well and already updated few areas to be more complete and detailed. Thank you.

Super system (Very well designed)

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its Affordable. Service is great. Website builder is easy to use. It works fluently and covers all aspects off rental price structures.

Cons: There is none Everything is covered in this well designed Software !

Overall: Ive been in the Travel business the last 20 years and since the last 10 years, I have opened up an apartment house. But having found booking sync , it really has been great. I am young and fairly fluent with Computers and checked and tested numerous booking software ( and used Kigo for over 2years). With booking sync they are fairly priced (fee is fixed, not like others charging per room per night) The service is great , as the chat function is within your system which is handy and its partially 24hr. I had a lot of technical issues due to migrating my bookings, which the team resolved easily and now offer a service to make this easier for new customers. (they are also thinking ahead)The beauty about the system is its automated from payments to notifications, to synchronising with channels. It really has given me more time to concentrate with my second job. When I get a booking, I know its safely imported and payment is taken automatically and notifications have been issued. There website builder is great(clean and modern !) and it cost very little per month) The other thing I like about the system is they have an app store , which means there is always something new in the pipline ! Along with a you tube channel and froms, I couldn't ask for more. Thanks Maud,Delia, Aline and all the team.

Recommendations to other buyers: Try it its worth it !Setting up and making the change is always a difficult decision, but once you make the change, its done and you have nothing to worry about. The team are always there and are looking into the Future !

It's early days, but so far so good!

Jun 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have recently moved to BookingSync from Kigo and so far I'm very impressed. I've got 11 properties that I manage in Edinburgh and London.

The support team have been fantastic, generally replying to my queries or issues within a few hours and always with a positive response either helping me achieve what I want to, or providing a fix.

The integration with AirBnB is great. I no longer have to spend any time uploading guest details into the system - it's all done automatically and accurately. I've set up many notifications for guest confirmations, payment reminders, etc. Haven't yet used the integration with trip advisor.

Would certainly recommend to anyone looking for a system to help with the daily tasks of holiday property management. Quick to set up, easy to use and great customer service!

At the end it is all about customer service!

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are property manager, agency and property owner. We cover three business models in VR industry and actively operate in three languages with customers on multiple channels. We use Bookinsync on most of our processes and keep integrating and semi/automating them on a daily basis. When I look back now I see what is the most important feature od the provider - their Team. We chose Bookingsync because they never said something cannot be done - they digged into our process and always delivered the solution that worked or even improved our processes. Having a flexible partner, open to new ideas means that you are able to implement them and grow your business with less manual work - meaning less staff on the operations. Today we are able to focus half of the team on new projects due to streamlined booking process which is, at the same time on another level then before. From beutifull HTML emails we send, to automatization of notifications (we created 32 automized notifications in three languages for guests, owners, cleaners and our employees). We can easily put the booking in over mobile devices and manage it. Payments are automated (we use Paypal) and guests receive all the documents within a minutes from the update (payment received, personal data sent, voucher etc.) Having system like Bookinsync which evolves with you and your customers makes our life much much easier, repetitive tasks gone and our employees motivated to implement new solutions. We are happier then ever and beside being happy we still grow 30 % each year with the same team. And not to forget, our quality of life changed. Special thanks to Florian and Maud - this two never fail to make our day.

Great product, upgradeable through App Center & great customer service !

Apr 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Airbnb host since almost 5 years now, in Provence, winner of Airbnb France Hosts Awards in 2014 and author of the book "Advice from an Airbnb Top Host to better rent", I was very often asked by owners to manage their property and I ended up becoming property manager.

Beginning with managing about 10 properties, I needed an effective tool, simple and pleasant to use, to help me in this new activity

The interface is easy to understand, we are not overwhelmed by a whole bunch of useless information, and the features are numerous and powerful for a successful property manager activity.

2 good points for me :

1° Customer Service : I tried other solutions and I must say that the better customer experience was with BookingSync, people listening, available to help in the success of our project

2° Upgradeable : BookingSync offers through an app center, additional features for your activity, like Notifications, Bills and Zapier integration !

In conclusion, I know that I chose a software that will be able to evolve throughout my business, that's reassuring !

Totally transformed the way we work

Jan 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Some months ago we decided to give a vacation software company a try. Of course we were not sure which one to use.
We could not be more highly delighted that we choose Bookingsync. We now feel part of a family and a team that goes above and beyond to assist us to get to the top.

Their customer service, expertise and direction has really got on the right track to be enormously successful...

Due to the fantastic website that we are building with Bookingsync, we have almost transformed overnight.

I have no hesitation to recommend Bookingsync to everyone, just give it a try and you will never want to give it up.

Extremely user friendly and great Customer Service!

Jan 27, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having listed over 150 properties over the past 3 months, I can say with credence that the use of this software is the best, most user friendly listing software I have come across - Especially the fact that you don't have to waste laborious hours resizing all the pi's - When one I did just today has nearly 200 pictures!!

The Customer Service is also 1st Class and answers come back ASAP (Subject to European time zones, of course!

Not only that, but, there is also no red tape nor delay and recommended alterations nto the site/software are also done without a quibble - All in all, superb and a pleasure to work with these Guys and Girls!!!

Insanely good.

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Excellent customer attention and support, easy to use booking software, API capabilities between software, company website, external partners. At it's core, it's a great software which is scalable; meaning as we grow and add properties, as is the software in keeping up.

Cons:
Not an all round system (missing a complete CRM capability, accounting and financial system, sales support tools)
HOWEVER, and this is good; any requests for missing functions many times get implemented at a later stage.
Rare, but it does happen, a bit sluggish and slow even with a fast internet connection.

Very efficient channel manager and interface. Highly recommended.

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: New UI is excellent. Managing a dozen or more portals is a snap. Integrated Calendar was very simple for my web developer. Service is excellent. Exactly what I was hoping for.

Excellent online software for managing holiday rentals + Website builder

Sep 20, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Many features, very intuitive and easy to use software, listening , availability and efficiency of technical support.

BookingSync is a leader for synchronization

Aug 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Owner of about fifty mas, chalets and villas in Provence, in the Alps and in Greece.
The distribution on portals has become a must for optimizing your occupancy rate.
Online booking and instant booking profoundly revolutionized the vacation rental business
BookingSync allows synchronization with portals. With the main ones such as Airbnb, Tripadvisor, Roomorama, Abritel, Booking and more than 20 others.This list increases regulary.
With some portals , the synchronization concerns the whole property: reservation of course, prices with the possibility of applying detailed and precise rules and also pictures, special offers, descriptions, etc.
With other portals, the synchronization is more limited but this allows reservations by request with prior acceptance.
The interest of BookingSync is its constantly evolution. BookingSync facilitates each day a little more my job..
Benoit Marketing Manager System AAZ France

4 years already and always more satisfied !

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use BookingSync for several years and my satisfaction is growing with each new functionality proposed.

First I was delighted with my schedule online : we could be multiple to follow different locations without having contact between us. What time saver!

Today all my booking process with : price calculation, contract auto send, management of my price plan with a price table containing all my properties, management of customer files, collects reviews, management and complementary services taxes, setting up special offers, report accounting data, delegation of access for owners and cleaning staff...
Our website is completely synchronized.
BookingSync is very complete and always evolving!

For each new, small message informs me personally and offer me support when necessary.
Can't wait booking online planed to be open for the end of this summer!

BookingSync is an indispensable and solid support: thank you !!

So perfect this new tool :)))

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am taking care of few properties on the island of Lefkada to make sure that gardens and pools are ok. Always very difficult to communicate with everyone about time schedules, arrivals of the clients, number of people, etc ..

The owners are using Bookinsync system and gave me an access as subcontractor !!! just so much easier ! Calendars updated with actual arrival time, details about the guests coming is helping to get ready the villa (like birthdays, wines tastes, etc

so it is for me very easy to use, I can add comments if needed and I am saving hours and hundred of euros in communication thanks to this new tool :)

So just very happy with Bookingsync even if it could be more cell phone friendly ... but I know that they are working on it so then it will be perfect tool for my use!

First successful experience with a vacation rentals software!!!

Aug 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started 3 years ago to work in this industry. Discovering all the avantages as well as all the difficulties such as how to follow more than 20 properties advertised on 10 different portals? It is more than 200 calendars to update regularly.
With further experience, I have been introduced to this new software which allows today to manage your properties all along the season.

Thanks to a very useful Month of free trial, I learned how to use and navigate the various options and for a newcomer like me I really enjoyed the easy and logical organisation of the software.

Booking sync just changed my way of working and my life!! Today, following the portals you are advertising in, all calendars can be updated automatically just by updating this software and that is just magic !!!
with the time a lot of different options started to appear and be developed and improved: full synchro with few portals, rates management, facilities, your private website generator, pictures etc ¿ the list is quite long and keep improving every day.

Finally and not the least, I have to say that the customers support is maybe the key success of this new system! first, there is rarely any problems and when you do have one or just questions, the team is really reactive, kind and patient ¿ quite a miracle when we know the rush of the peak season for all the rentals managers :)

I didn¿t really try any others software similar to Bookingsync, at the same I don¿t have any desire to look somewhere as I am really very happy with the freshness of the team and the ideology behind the company as a big part of their incomes will be redistributed to association and organisations dedicated to help the environnement and the earth.

Cannot Imagine working without it!

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm using BookingSync 5 years already and it keeps exceeding my expectations and getting better. I started using it as it was a great tool for my business as I could have all the bookings and clients information together while I could synchronise my calendar automatically with portals. Within the time I'm using it a lot has been improved that save me so much time and make my business working better. Now I can manage payments, contracts, pricing, keep statistics and more. They have great customer support always ready to assist in any issue and they keep improving their product. I cannot imagine working without BookingSync. It's a great tool in a very good price. Keep up the good work guys!

Best software for Vacation Rental agencies

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After to be stumbling for months in search of a comprehensive system of reserves adequate for my needs, I discovered BookingSync. Not only met my expectations but greatly exceeded that. Support, functionality, adaptation and constant innovation are, in short, everything you need to start a short term rental business . Therefore, I have only good words for BookingSync and I can only recommend it. Thanks for a great work! Boris Otte Amsterdam

What a good idea to have adopted this solution

Jul 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I start to rent my villa this summer: Villa Mavrades on the island of Lefkada in Greece.
My neighbors owners of several villas advised me BookingSync.
I use this software to manage my calendar and synchronization to my portals Airbnb, Roomorama, Tripadvisor, Lefkada-rentals etc.
What a good idea to have adopted this solution and I particularly appreciate the customer support:
responsive and effective even if in the end I have not often had need.
Davide villa Mavrades

The Must Have !

Jul 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Originally I chose BookingSync to allow me to have my schedule online and to answer queries wherever I am.
Afterwards I found the time savings and performances thanks to the synchronization to my favorites web portals Airbnb, Booking.com, Tripadvisor and Roomorama.
Now, in addition to my presence on portals, I have my own website fully synchronized with my data.
The handling is simple and if I have a doubt the customer support is reactive.
New features appear regularly and continuously bring new improvements: I like !

Alexander Demidoff Paris owner of the villa Koumaria Greece

Efficiency and freedom with BookingSync

Jul 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I own a holiday villa in Greece. The company that provides marketing and management uses BookingSync and thanks to my dedicated access owner I can follow in real time the evolution of the filling. And according to our agreement, if the villa is available, I have the possibility to book online for myself at any time without having to contact the manager. I appreciate this transparency, ease and freedom that it provides.

Maureen Carisio, Moscow, owner of a villa operated by Villasthalassa Sivota Greece

BookingSync boosts productivity and managing of our cleaning team!

Jul 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have a professional cleaning service specialized in cleaning villas in Lefkas, Greece. 11 of our clients are using BookingSync and they gave us dedicated access to their calendars which let us know when guests depart and arrive, all their special needs (extra bed, baby cot), e.t.c.. It save us a great deal of phone calls, time and minimizing mistakes. My clients are happy because their guests are happier. We will strongly insist to the rest of our clients to also adopt BookingSync for the next season!

Easy setup and adaptability

Jun 26, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system was easy to setup and is adaptable . The help desk is really helpful and quick to response. There are still some amelioration to do on the reports and and presentation of the information but they listen to all our feedback and are constantly working to make the product better.

Simple and effective!

Jun 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: BookingSync was a lifesaver for my small business and for me especially as the one responsible for the reservations. We searched endlessly for a way to automate our procedures with two goals in mind: do not break the bank and keep it simple. Well... That's BookingSync in a nutshell! It does what we need it to do while keeping it simple to use and effective!

Simplicity, usability and efficiency, supported by a dedicated customer care...

Dec 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After many trials we decided to collaborate with Bookingsync. A reliable tool characterized for its simplicity, usability and efficiency, supported by a dedicated customer care. A main pillar that helped us to jump from 60 to 150 properties in 2 years

Simply Great!

Dec 10, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A great piece of software - best in the industry out there!

Syncs all bookings across all portals in one automated click!
Non available dates filtered out allowing for only potential guests to come through, saving tremendous management time and maximising revenue!

On top of that, magnificent customer support received at the exact time I have needed them!

It saves me a lot of time and money

Jul 06, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: very simple to use, many automizations made simple save me time, the Synchronizers for the portals, the fusion feature saves me a lot of money from the portal subscriptions, very good price, excellent support

Cons: Really happy so far without any problem

Overall: I had tried many similar applications, but since last year I found them, I'm really satisfied

I save lot of time ...

Dec 21, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: It's allow me to save lot of time to update my calendar on all the portal with who i am working ...

The product is easy to use and after few click everything work ... better than i expect

The customer support is very reactive and help me to configure their API 20 min after i ask ...

Cons: If everybody will use this product, we will have some problem to get visibility :)

Overall: If you renting villas arround the world and want to be sure to rent all seasons ... you need to work with portal.
If you working with more than one of them ... you really need booking-sync ...

Extremely useful tool for property owners

Dec 19, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very easy to use. It saves me a lot of time with the synchronization and it helps me organize my clients and my bookings. It makes my listing to be always between the firsts in the portals, so helps me to book more.

Cons: Nothing so far.

Overall: A must have tool for every property owner with at least one listing in the portals that it synchronizes with.

Can not imagine working without BookingSync anymore.

Dec 17, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: * synchronize with our portals
* provide transparency and credibility to our customers as we are always up to date everywhere.
* reduce our booking management time
* make us rent more
* better exposure on portals

Cons: we can not imagine working without
online payment not yet available

Overall: A must use for everyone advertising on portals

so easy to save time and win more

Dec 17, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: easy
ergonomic
save us lot of time
improve our image to customers
generate more bookings

Cons: nothing to complain

Overall: I wish I used it during the last ten years

Location en Provence

Dec 17, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: It is easy to use and has increased our bookings, by allowing clients to view open dates.

Cons: No cons at this time.

Overall: Would recommend this to other friends who own rental units.