PayDC Chiropractic Software

3.5 / 5 37 reviews

Who Uses This Software?

PayDC serves chiropractors in all 50 states. Our target market consists of practitioners who want to elevate their practice with innovative, fully integrated, EHR-certified, web-based software.


Average Ratings

37 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $149.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PayDC Chiropractic Software
  • www.paydc.com
  • Founded 2007
  • United States

About PayDC Chiropractic Software

PayDC Chiropractic Software is web-based, EHR-certified and fully integrated. Secure access anywhere. Automatic updates. Affordable fees (starting at $149/month). And, you'll never have to purchase an expensive server or incur annual maintenance fees ever again. PayDC makes it easy to manage patient care, stay compliant and be more profitable. Four easy-to-use modules for documentation & scheduling, integrated billing, payment planning and Meaningful Use. Contact us for a FREE DEMO.


PayDC Chiropractic Software Features

  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EHR Certified
  • Outcome Assessments
  • Patient Account Management
  • Patient Records
  • SOAP Notes

PayDC Chiropractic Software Reviews

Great! Professional! Easy to use! Fast! Reliable!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I've used PayDC since my 1st day in practice 7 years ago. They consistently improve on an already great product. It is fairly priced and support is always there for any issue or help navigating the system.

Cons: I would love to have compatibility with Macs and iPads but that is really the only picky thing I could suggest.

Good Program

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like everything about it

Cons: Customer support is a bit slow getting back to you.

Overall: Overall, a very good program! Easy to use on the clinical and billing side! Also, very easy to generate quality IR's for PI cases when the patient fills the PW out online.

One of the most knowledgeable coding guys in the country designed it!

Recommendations to other buyers: No

Every Chiropractor Should Have This Program

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and accuracy of documentation options.

Overall: In the current insurance environment of pre and post-payment audits, it is imperative that each practitioner protects themselves with bulletproof documentation and record keeping. This program is the answer to that challenge and I have to say that having an authority as the key developer of the software is like having a star quarterback on your team. The ease of use, thoroughness of documentation detail, and excellent and friendly customer support have made my experience with PayDC extremely positive and has brought back the joy and confidence in my practice that was threatened by today's insurance and medicolegal requirements and penalties. This lets you go back to focusing on treating and healing patients instead of worrying about your notes. I highly recommend this program to every DC .

Customer Support is Awesome

Nov 22, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Wow....10 thumbs up for Trisa Stonebeck.
Trisa has been absolutely wonderful and patient in training two new employees in our office as well as helping to update the doctors. We had unexpected changes occur at the practice and she has been a calming force and educator. I love that she has a firm hand in proper practices. She definitely knows her stuff! Love working with her because she's friendly, punctual and realistic about the overall process. You are lucky to have her on staff.

Software experience

Nov 21, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The accounting features and the ease of claim submission.

Cons: The inability to generate patient lists based on criteria such as insurance carrier or self-pay status without having to export to Excel.

Overall: I am very pleased with the ease of use of this product. I like the accounting features in regard to posting and balancing of patient ledgers. The only recommendation that I have is in regard to reporting. There are reports that can produce a patient list by carrier, service dates or demographic criteria. The product allows you to export a patient list to excel but you cannot set parameters and sorting has to be done on the excel spreadsheet. Way to many steps for something that should be a click and generate option. Otherwise, very happy with this product. Customer Service and Tech Support are TOP NOTCH!!! Always a quick response, even if the issue can not be resolved immediately.

Excellent Customer Support, feature-rich billing system

Nov 15, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: PayDC's support staff is excellent. They are prompt to reply, professional, and are employees of PayDC in their home office, not outsourced. PayDC's new billing platform, Advanced Provider Solutions is a superb value, that turns a relatively simple Chiropractic EMR into a far more advanced system than many comparable products.

Unfortunate story. Wish I didn't have to

Jul 21, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Relatively easy to use software

Cons: Customer support does not respond promptly or at all sometimes

Overall: I am so sad to review this product this way but after a long fought battle we are finally at our wits end. Over 2 years ago we got PayDc and for almost a year the customer service was attentive and helpful. In the more recent year and a half we have experienced little to no response from customer service when issues come up. I have been emailing them regarding a payment glitch for about a month now with no response. Unfortunately we will be switching, probably to chirotouch as they now have very flexible payment options. :(

Not a stable program or servers

May 31, 2016
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I have problems logging into the remoter servers at least twice a week. Last week was 4 of the 5 days. When I am logged in, I receive multiple errors. The one error closes the entire program. I have repeatedly lost entire new patient info and exams. By the time the person is re-entered, I may have spent about 45 minutes on one entry. The money saved for the program does not outweigh the frustration and time spent fixing the problems.

The program can not be customized very much and has not made much efforts to fix the problem.

I called my representative to help me. She was apathetic, at best. Her responses made me feel like I was bothering her and it isn't her responsibility.

Vendor Response

by PayDC Chiropractic Software on June 02, 2016

Dr. Ammon, I am sorry you have experienced these performance issues and would be happy to work with you to resolve whatever is causing them. Feel free to contact me through the "Contact Us" page on our website https://paydc.com/contact-paydc/ and we will decipher what is happening to cause your difficulties. I noticed you wrote your review on May 31. Please be advised that our hosting service (Microsoft) experienced an issue on May 31 with their Azure cloud services throughout the entire Eastern Region of the United States. This caused our application to be unavailable to users for awhile. This issue was beyond our immediate control. We worked diligently with Microsoft and service was restored as quickly as possible. Thank you. Sincerely, Craig Scott, CEO

Great software, Easy to use, Amazing integration with billing, Time Saving

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:

Easy Documentation
Easy to learn
Better integration with scheduling and claim generation report
Integrated billing and clean claim
Most efficient system
Get paid on appeal and saved from audits.
Quick and easy notes.
Customizable, Time saving and Compliance

I am the Physical Therapist and have been running multidiscipline practice from approx 2 years. I switched from Web Pt to Pay Dc. To be honest It was the best decision I have ever made. The software is easy to learn. Document is very effective and saves lots of time in claim generation and submitting to insurance company. The software is very customizable and every provider can make their own flow of documentation which is very easy to create care plan and SOAP notes. The best thing I like is it is very compliance and you can run various practice analysis report in seconds which as a private practice owner we want to do all the time to see how effective the practice is. The don't charge you unnecessary for extra admin provider and always work with you to help your practice more efficient. I understand technical support was not great but lately it is very effective. David Klien is one of the best person I ever met who knows what he is doing and talking about. He is always available to help you with any issues you have with software and he also involve personally for any audits you have to help you out. He is not only co founder of it but also compliance office and knows more than any software company about billing and coding. He always speaks in conferences and APTA NJ group how to become more compliance. The software also has reminder appointment to go as well they are working on developing to send text messages too,. .. In short If you want to be more efficient in private practice not matter you are DC, PT or Acu I would strongly suggest this software. I would give 10/10.

Cons:

Don't find any yet but only thing I feel it it doesn't work on Mac but you can still have parallel and have it on.

Vendor Response

by PayDC Chiropractic Software on March 25, 2016

Thanks for the kind words, Sunny! Sincerely, Craig Scott, CEO

PayDC

May 05, 2015
3/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: Software works fantastic for back office, creating claims to submit to insurance and . The rest of PayDC is functional but not efficient. Very fragmented and information does not feed other platforms to populate useful information and basic reports to track patients and financials. Meaning multiple re-entry of the same basic information and filling out insurance info does nothing to provide the patient with a estimate of cost for treatment. We have to use excel for all financials and estimate of benefits for the patient. CLICK yourself crazy trying to use this for practice management software. We also have to use a third party to provide a financial status report to track where we are to date , monthly, annually. When PayDC goes down it's usually after 5 EST and you can't get anyone to return calls or email. Need another software to manage to business side of your practice.

Vendor Response

by PayDC Chiropractic Software on March 28, 2016

At PayDC, we are consistently upgrading our cloud technology platform to provide the most robust and reliable system performance. In addition, we are regularly enhancing our software application by responding to the direct suggestions of our users. Our EHR-certified software is fully integrated and highly customizable to meet the needs of different practices with appropriate user training. Our brand new, industry-leading D2P (¿Direct-To-Payer¿) billing platform puts your practice virtually online with payers so that you will be able to know the exact status of your claim at any point in time. This saves you time and money, reduces preventable errors, and and will increase the profitability of your practice. Our Customer Service team is available to meet our clients¿ needs Monday ¿Friday from 9am ¿ 6pm EST. Sincerely, Craig H. Scott, CEO

PayDC is excellent

Mar 03, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are supremely impressed with PayDC. Everyone we have talked to has been extremely pleasant, professional, and prompt. The ease of use has been seamless, especially due to the training. I really feel that it will increase our collections and patient volume.

Vendor Response

by PayDC Chiropractic Software on March 28, 2016

Thank you for the kind words, Dr. Darby! Sincerely, Craig H. Scott, CEO