Who Uses This Software?

All small and medium sized businesses and accounting and bookkeeping practices.


Average Ratings

588 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Xero
  • www.xero.com
  • Founded 2006
  • New Zealand

About This Software

Award-winning online accounting software designed for small business owners and accountants. Available on any computer or mobile device with an internet connection. Business finances and cashflow are updated in real time. Imports transactions from bank accounts. Unlimited user logins. Integrates with over 350 3rd-party business applications. Supports multiple currencies. Data is accessible through a single ledger, allowing accountants and clients to collaborate around finances.


Product Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Cash Management
  • Collections
  • Consolidation / Roll-Up
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • General Ledger
  • Government
  • Multi-Currency
  • Payroll
  • Project Accounting
  • Purchasing
  • Revenue Recognition
  • Spend Management
  • Tax Management
  • Trust Accounting
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Cash Management
  • Collections
  • Expense Tracking
  • Fixed Asset Management
  • General Ledger
  • Payroll
  • Revenue Recognition
  • Spend Management
  • Tax Management

Product Reviews

Xero is My Hero (for expense claims)

Jun 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Xero does a good job of keeping invoices, bills and expense claims separate. I use Xero mainly for expense claims, and it's very easy to add multiple line items, and calculate tax rates, etc.

Cons: It seems to take an extra step to see a visual of an old receipt submitted. Sometimes the software runs a little slowly.

Using Xero for 2 years. Beats Quicken by a long shot.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It actually syncs and works, as opposed to Quicken and quickbooks that have so many glitches it is ridiculous. The reconciliations are very reliable. You do not have to worry about pressing a wrong button and having to redo everything or having duplicate entries like happened to me in Quicken where I lost 6 months of reconciliations in a single data upload.

Cons: Little pricey. Software is only used for accounting once a month in my case. I however syncs like 10 different accounts for us. Amazing.

Overall: Amazing syncing capacity.

Great Platform

Jun 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Great for in office businesses and can I say invoices are the bomb with Apple Pay. I experienced a 75% increase when the option for Apple Pay came available. Love it

Cons: There isn't much to say. The only thing is cost. When I was starting out I couldn't afford the costs with the account.

Very easy to use and great way to track invoices, accounts payable & accounts receivable.

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ability to customize reports based on the easiest way to view it for you. Very customizable.

Cons: A lot of information going on, but that's also good as far as being able to keep track of customers, invoices, etc.

Strong accounting platform for the novice or professional

Jun 07, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great layout, pretty robust system that seems to just make sense for me and the way I work. Lots of reports (that my accountant can run remotely). I do all of the day-to-day accounting and management of finances, but if I run into a question, I can go to the xero community and find an answer to my problem (or lack of understanding). I also like being able to upload receipts for reconciling, etc.

Cons: I seem to have a problem logging on/writing checks after hours or weekend evenings. Occasionally, things just seem to get stuck in a loop and eventually time out.

The first accounting/finance system I understand

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's really easy to use and understand coming from a non finance background. Our different departments are able to use Xero to easily manage budgets, forecasting and expenses easily and with very little training.

Great Program

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Super powerful and simple to use. Would recommend it to anyone for their accounting needs. Works with many programs

Cons: As with many accounting programs, set-up can take a while, although it is quite easy with Xero. Would recommend

Solid accounting, no frills accounting software for small companies

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Inexpensive and easy to use. Very good product for a small company with very few complex accounting transactions.

Cons: Not very robust but not to be expected for an inexpensive accounting software package. Reports could be better.

Easy to submit and approve expenses, view annual leave balances and pay invoices

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like how simple it is to get up and running with this tool from a users point of view. I use this tool to submit and approve team expenses. It's as simple as entering some information and uploading files. It's also really easy to view how much leave you have as an employee and request time off or submit sick leave.

As a user I didn't need any training and it helps me manage the personal admin side of my role.

Cons: Had some issues with employees submitting time sheets and there seems to be a bug that you can approve your own annual and sick leave. Could do with some improvements to help avoid future issues with team members submitting and approving their own time.

Overall: Easy to manage personal admin in my role such as submitting timesheets, annual leave balances and submitting expenses.

"Beautiful Accounting Software". Enough said.

May 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: This software is the real deal that has whole package. Truely feel in control of your business with easy to use features from invoicing, reconciling, payroll, leave management, time sheets etc. I love the edition and enabling of third party software. I personally coupled Xero with a specialized job & inventory management system. However Xero does that too, and in a more than capable fasion for most business'. Together with Xero, it really is, Beautiful Business.

Cons: The only negative i had with the system was when coupled with the specific third party software that i had intergrated with Xero, it would double up on client invoices and created a little extra work. I did later findout from the Xero support centre that this was an issue i could resolve in features of Xero

Overall: A complete look at my business from objective point of view. It was excellent for looking at cash flow and seeing where your money comes from and what it goes on. This, on top of all the other features generally used.

So easy to use, the reconciliation is quick and linking to your bank and accountant is very helpful

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The accounting processes are so simple and easy to follow, it has saved me a huge amount of time and you don't have to be an accountant to understand it. Linking to the bank account allows me to keep everything up to date daily and the accountant having access keeps all our tax obligations running smoothly. Having the security of cloud backup so we don't have to do local back ups.

Cons: .

Overall: Saving time and money

Simple accounting software which automates a lot of the process

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Xero automates the collection and allocation of your transactions from your bank statements. The ability to store source documents with the transaction is also great.

Cons: The cost is quite high once you come off the sign on special. Other than this I haven't had many issues with it thus far.

Overall: Helped to speed up the input and allocation of transactions from bank statements

Great Product but might be difficult to use if you are not a trained accountant

May 17, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: You can do it all.
It seriously cover 360degrees of accounting there is nothing that they did not cover, it also integrate with all the major banks and so you will have live feed from the bank

Cons: You need to be a trained accountant to learn how to use it. As it does a lot there is a lot that you need to know before you are using it properly.

Effective and Easy To Use

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's relatively intuitive and easy to use

Cons: There's a few glitches, but nothing so bad that it effects day to day functions

Overall: We've been using Xero for a few years now and I can honestly say it's one of the most effective and easy to use softwares I've ever used.

Easy To Use, Really Useful Features

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Integrations, bank feeds, recurring invoices, invoice templates.

Cons: Haven't found any significant negatives.

Overall: Xero has been great for us, we've used it since we started the business in June 2010. Its integration with Capsule has been handy and features like recurring invoices are invaluable to a retainer-based business like ours.

The pricing model is reasonable and our accountants like it, as does our book keeper who can work remotely and understands everything that is going on. Bank feed integration is also invaluable.

Xero for growing business

Apr 18, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Flexibility, it's easy to undo and re-do transactions.

Cons: Additional functionality is charged as extra - e.g. Payroll

Overall: Xero is quick to set up but you need some accounting experience . However, unlike quickbooks it has more functionality and is very adaptable. You can add functions over time such as payroll. We have two businesses operating from the US and the UK and both refer to local laws and taxes. Some functions take a while to work out, split invoices and payments, accounting for forex, the fixed asset register is also cumbersome. Xero is a good bridge between Quickbooks and bigger accounting packages such as SAGE or SAP.

My accounting and financial Reporting made easier

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Well, it is almost 10 months since we started using Xero for our accounting and so far so good. It was so easy to start with, no need for school( You see, i had to attend classes in order to use our previous accounting software), it is just simply done with the user interests at heart.
Previously also, some clients used to complain when invoices/quotations took abit of time to be sent through to them but with Xero, with just a click of a button you are good to go. Especially because they allow one to copy a previous invoice/quote into a new one and send within no time. Another thing i love about Xero is that i can use it on my phone anywhere anytime,for example when stuck in traffic it really comes in handy.
Our cashflow has also improved since Xero gives a daily report on all invoices that are either overdue, due or almost due for proper planning and execution. It also allows us to know the payables that need to be paid and at what time.
Xero is also very affordable since we only pay a small amount per month and so we do get value for our money.
Maybe on the downside is the fact that we are not able to use the payroll part of Xero completely as we would like since it is restricted to some countries. I would be happy if they allowed everyone to use it. Otherwise, kudos Xero!!

This is a great bit of kit

Apr 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Xero works very well. It is easy to use. It integrates well with other SaaS apps.

Cons: It relies on a working Internet connection - it can't run if you are not connected.

Overall: I've used this for our company for 3 years now, having migrated from MYOB. It works. It's very easy to use and for non-financially-literate staff members to operate. We integrate it with two other SaaS apps: WorkEtc and Trade Gecko.

Great for accountants, confusing for business owners

Apr 14, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: - Built in budgeting software
- Widely used by accountants and bookkeepers

Cons: - Steep learning curve for the non-professional
- Tied to automatic bank feeds
- Confusing support

Overall: From what I hear of people coming from Quickbooks, Xero is a full-featured breath of fresh air. But coming from Freshbooks, it's a nightmare of obscure settings, overly complex processes, and ugly/confusing interface. To be fair, I bank with a local credit union and so can't use the automatic bank reconciliation, which I see as removing a lot of the functionality from the program. Eventually I switched to Zoho Books and haven't looked back... although Zoho doesn't get much press I found it to have the depth of functionality of Xero with the ease-of-use and visually pleasing layout of Freshbooks.

very good but requires costly plug ins to maximise features

Apr 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: My accountant recommended `I use Xero and the learning curve is quite high. Ive now gotten to a decent enough ability with it but Im spending a high monthly amount on additional software to get everything automated in a seamless way. i.e. receipt scanning/ data extraction. Millage tracking. Stripe (credit card) data breakdown.

I wouldn't feel so miffed about it if I'd not recently tried 'Wave' which is a simplified free Xero like software that does everything above for nothing!

Great value

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: -value
-ease to use
-api integrations (my company uses Stripe and FlowRev)
-colours
-support is generally good
-draft accounting reports quickly
-auto-sync with bank feed

-

Cons: -design settings (sometimes it's hard to find where to add users, inventory)
-search doesn't always work well, have to go into Sales to search with more detail
-I use Xero because I'm not a bookkeeper or accountant, the reporting although is great, I don't understand how to pull the necessary info I need to budget. I want to sent Marketing department their spend for the month and that's hard to do. I'm not sure if it's possible and I just can't figure it out.
-adding tips for restaurant receipts

Overall: I can't believe we run a company that has over a million dollars using Xero to keep track of expenses, bills, accounts receivables, banking and more. It is annoying that bank feeds break, sometimes a transaction is repeated and sometimes (most annoying) I reconcile transactions and the next day they appear again so I think I have reconciled March but it turns out I haven't..

Good, but not quite the right fit for us

Apr 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Detailed reconciliations process.

Cons: Reconciliations were a little convoluted--a little too detailed. Streamlining this a bit would be helpful.

Overall: All of the basic features and functionality were present for what we expected with accounting software. However, the import process was a little difficult and the reconciliation process seemed a little overly complicated (specifically, the plethora of codes for coding line items).

So much easier!

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I used Quickbooks for years but Xero is so much simpler to use. I'm very happy that my accountant encouraged me to switch. My favorite part of Xero is the reconciliation process between purchases and transactions imported from my bank and credit card issuer. I rarely have to do any extra work to complete the month end reconciliations.

Xero has really helped me

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Ease of use and convinient

Cons: I like everything

Overall: I'm a small business owner that didn't grow up in America, so moving here and running my own business I've had a lot.to learn when it comes.to taxes . This program has helped me.so much.. it's easy to use and understand and dare I say it it actually makes it fun! I would recommend xero to anyone and everyone

Xero is incredible!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Payment reconciliation and linking with bank accounts/payment cards. User interface. Mobile apps. Customization. Ability to add additional users and control their access level. Third party integrations.

Cons: It seems to have issues making tax payments via ACH to the state authorities.

Overall: Xero is hands down the most powerful small business accounting software package I've ever used. Combined with its native payroll functionally and ease of payment reconciliation, it is worth every penny.

Recommendations to other buyers: It's better and more powerful than Wave and QB. Do it!

Xero makes accounting easy

Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I'm a long time user of Xero. It dramatically reduces the amount of time you spend on accounting. One of the features I like best is the integrations. For instance, my quoting software connects to Xero and places my invoices in draft format inside Xero. So no more double-handling. Yes Xero does quotes too, but nowhere near as elegant as Quotient. They've continued to raise prices, which is just the cost of business, but it's annoying to find my US colleagues paying up to a third of the price of what we pay in New Zealand. Whatever the silly excuse Xero provides, that's very uncool. Other than that little gripe, Xero should make accounting easy for you and your accountant.

Great Accounting Software - Provides Everything

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love that my CPA has access to it as well, to help me at the end of the year. I love that it intigrates with another program, Deputy, that I use daily. It's easy to use and helps keep me organized. Love it.

Cons: So far, zero complaints.

Overall: Xero is just what I needed in an Accounting software! As a brand new business owner, I needed something easy to use, easy to understand, payroll and someone to help me file appropriate taxes. Xero has been a HUGE help to me in all these areas! Makes it so easy to file taxes and pay my employees. Love this. Highly recommend.

Recommendations to other buyers: Try it out. I think when I started, I had a month free and then 6 months discounted if I signed on before my 30 days were up. It's worth it. Give it a go. Any issues, customer service reps are FAST and helpful.

Accounting software xero

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: How easy it integrates with our bank and the phone app for coding items.

Overall: I find xero very easy to use. It easily integrates with my bank and my booking system timely. I would recommend xero to anyone who is elf employed and looking for a easy accounting system.

Great program for the cost

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Simple and easy to use

Cons: In some places it is too simple and is missing certain features, but for most small businesses this is not an issue

Overall: Very simple to use accounting system for the small business. My only complaint is the lack of customization, we just switched our farm over from Sage 50, and cannot customize the check printing in Xero to fit our checks, they require that we use a 'quickbooks' style check.

Great Accounting Software for Not For Profit

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Xero makes cash reconciliation very easy.

Cons: Fixed assets has been a little bit clunky.

Overall: I use Xero for my not-for-profit organization. We have a couple of fundraisers and a lot of transactions in short windows. Xero links with my bank, making cash reconciliation a breeze. I like the reports and can run them on a project basis, helping our Board of Directors understand how effective our fundraisers are.

I like that it is online so I can use it anywhere.

The expense reporting is good as well, though understanding how to allocate expenses to different fundraisers took some time. Fortunately, the help section is very robust.

I recommend this for any small business or not-for-profit.

Recommendations to other buyers: Service businesses will love it.

PCTC accounts

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: my experience was because i used Xero accounting package in the Training/Education business that i was a co-director, Porirua City Training Centre. i found the Xero extremely good, one of the features i found very good was the fact that as it was cloud based i was able to authorize our accountanct to have access, therefore when i had a problem he was one click away for putting it right. (i am not a qualified accountant therefore this aspect was invaluable. the end of the year account which was verified by our accountant was also made easy due to their access to all our information.

Pricey but Probably Worth it

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I recently started using Xero after years of being an "MYOB Person". I had to set up a new company and thought I'd give it a go.

The biggest issue was figuring out how Xero treated some things differently that I thought I knew how to deal with (in MYOB) - there was a bit of a learning curve there.

However, once you know how the pieces fit together, Xero is a very user friendly product, with a lot of helpful information in the knowledge base to cover off on most questions I had.

There are still a couple of quirks I find annoying though. Dealing with expense reimbursement seems unnecessarily cumbersome, and setting up "dummy bank accounts" to deal with clearing accounts and the like is a bit of a pain if that's the direction you choose to go in.

However overall I am enjoying using Xero and find it to be a very well put together piece of software.

Simple easy accounts software

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I find this a simnple to use system that has many apps to link to various parts of our business allowing several functions to be carried out automatically that save us hours on a weekly basis.

lots of functionality without commensurate complication

Feb 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: simple, intuitive

Cons: a few features lacking, specifically ability to automatically generate and email reports

Overall: Relatively easy to set up. Large knowledge base of articles and training for support. I like how intuitive everything is.

Xero Book Keeping

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Easy to use
Helpful online chat support

Cons: Cant cancel and keep all of your info stored online

Overall: I would highly recommend Xero for book keeping. It is a starter plan and they are very helpful with their online tutorials.

Good as a Quickbooks alternative

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We needed an easy to use, inexpensive accounting software and I wanted to try something other than Quickbooks. I'm not an accountant or a bookkeeper, but Xero has been fairly easy to use. Setting up accounts and getting our bank account to sync was pretty easy. It's a good value and a nice alternative to Quickbooks Online.

Payroll Atrocious Compared to Gusto

Jan 17, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Accouting side is okay.

Cons: Payroll was maddening. I went back to Gusto.

Overall: I moved to Xero thinking it would be a good way to combine my payroll and accounting. After using Gusto for payroll, Xero has been a nightmare. Employees are not being paid on time and they can't access important tax documents that they need in an easy and efficient way. It has been incredibly frustrating.

Watch out QuickBooks - here comes Xero

Jan 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: A great product from Down Under .. actually New Zealand. Xero offers a product portfolio of cloud-based accounting and workflow solutions that are easy to use. Payment is Saas and subscription based.
If you are migrating from another legacy system they offer helpful templates and services also..
I would consider taking a good look at.

Good but limited accounting software

Jan 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I want to love Xero. It has a better UI than QuickBooks, is simpler, and more intuitive But It stopped automatically supporting my bank 2 months into my use of it and without that, not so useful. Back to QuickBooks I sadly go.

Great cloud accounting platform for small businesses

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great user flow, simple to use, very time efficient

Cons: Permissioning is limited, meaning you have to grant all or no access to users regardless of what you need them to do.

Overall: Revolutionised our business's financial processes. Aimed at smaller businesses, it has substantial limitations to its permissioning structure which it will need to address before it can truly take on Sage, but still a great business tool.

Xero the friend of new business

Jan 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Bank Reconcile

Cons: Payroll

Overall: I own small company. I was struggling with my previous system in place fro the account keeping. Since I joined with Xero it has become a piece of cake.

Recommendations to other buyers: Need to have better payroll

Fabulous for my small business

Jan 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy of use, search feature, mobile app.

Cons: I don't like bookkeeping, but Xero makes it much more tolerable.

Overall: I've been using Xero for over two years now. It's easy to find receipts and it integrates well with Plooto and Receipt Bank

Bookkeeping and accounting for the real-world

Jan 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use for occasional users. Multi-currency support.

Cons: It's hard to find bookkeepers and accountants who are trained on Xero.

Overall: I'm not an accountant or a bookkeeper and I've used Xero for several years now, for several businesses. I've found Xero to be much easier to use than other accounting software, particularly for occasional use by non-accountants. It's easy to jump back in and get things done. It's also more fully featured, including with multi-currency support.

Easy workflow, probably the best accounting software available.

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use
Clean interface

Cons: App for phone is lacking features
No text recognition for easy input of receipts

Overall: It's easy to set up and has a lot of great built-in features. Support is generally fast to respond. The corresponding app is quite limited and it's better on Android than iPhone.

The online interface is clean and tidy which makes most things easy to find. Xero responds to customer requests for features but not always at the speed the customers want! The addition of overdue bill reminders has been a godsend.

Good cloud based accounting platform

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: I've used Xero for several years now. They were great at pioneering the cloud-based platform in the early days as one of the first adopters. Now they've been moved to America their customer service has deteriorated and the product development is VERY slow. The forums are full of very necessary feature requests that are stock standard in other more "professional" accounting products. Their development of these things seems to be a low priority, showing they favor chasing new business rather than investing in their existing customer base.

All that said, it's great for small business. I'm coming from a medium enterprise size background, so find some of the functionality or lack thereof frustrating. All the integration with other products and service is fantastic, and the business-to-business ability is helpful and the way of the future.

I have Xero used in a small sole trader, a small professional engineering company and at a church. As a book-keeper, it is very helpful to be able to assist clients remotely, anywhere, anytime. Bank fees are a huge time saver and work well in Xero. All the standing entries, recurring transactions etc work well and are quite "smart".

I hope they keep investing in product development because that's the only real downside to their good product.

Easy to use and powerful

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Intuitive interface and easy data entry

Cons: No API for bank and quote transactions

Overall: Ready for small business whit complete functionality to connect more popular apps, multicurrency, asset management, and cash flow reporting my favorite tools to my business.

Makes bookkeeping and automating a P&L sheet so easy

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Affordable, easy to set up, intuitive, good support people

Cons: Still takes a bit of time to get everything set up, but that's to be expected when setting up anything accounting related

Overall: I signed up for Xero to help keep my own books for my businesses, and so that I could easy create Profit and Loss sheets for my various ventures. It's affordable and easy to use. If you're familiar with Mint, it's very similar in how you categorize transactions and set up rules. And the Xero team was really helpful when I was just getting started. Totally worth it.

Amazing tool to keep track of our business finance

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All information we need is contained in the dashboard on a central screen.

Cons: Sometimes you need to have an understanding of accounts and tax as the software is very in depth, however, this is also a good thing as it makes it more flexible for the accountant to use.

Overall: We use Xero in a number of businesses we operate and find it easy to use and very useful to track outstanding invoices and generate finance reports easily.

Xero is Zero work

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We got Xero because it was recommended by a friend and it works wonders. We save in accountant fees.

Easy accounting with Xero!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fast and easy to use.

Cons: Limited sales commissions reporting (tracking)

Overall: Started using Xero as the international version of another popular online accounting tool we looked at, did not support integration with any of the apps we were using to run our business. Xero offers seamless integration with ARLO Training & Event Software saving us hours an each day. For non-finance people, it's quite easy to understand and to use but still robust enough to keep our Accountant happy. Reporting is generally good but not the best for reporting on sales commissions. Definitely, a recommend for small businesses who need to work fast and efficiently.

A "state of the art" of Cloud Accounting Software

Dec 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: A real web / cloud software
Complete functions for the Accounting
Perfect to manage P&L and your accounting

Cons: It should have more compliance staff with European Countries
More Banks 7 credit Cards integrations

Overall: Xero it's been created as a real "web based" software; most of the other accounting cloud / web software are coming from a popular "client & server" version, and you immediately perceive this
It's a real complete Accounting Software, quite easy to use. You nee to have some basic Accounting notions to manage correctly all the functions
It's a software created for English speaking and with hte english notations countries; for example you can't produce an invoice with the comma decimal separator; so you can't use this (basic) function for an Accounting Software in most of European Countries
Xero has a wonderful list of reports that give you the entire control on your finances
Some online integrations (like with PayPal) are extremely useful
The list of the banks that you can connect for the reconciliations is quite poor

Recommendations to other buyers: Please make the invoice form compatible with any type of data

Xero- worth using for tutoring agencies

Dec 07, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It integrates with Tutorcruncher well, it's feature rich, modern and cloud-based, fairly easy to use and well known by accountants.

Cons: Less user-friendly than possible- with more features. They should probably hide lots of advanced features for new users.

Overall: The reason why we shifted to Xero from a free accounting platform with our Business Athena Tuition (www.athenatuition.co.uk) is that we had begun using Tutorcruncher- tutor agency business software. Tutorcruncher has integrated with Xero to make our tutor and agency invoices and payment orders easy to upload and place in Xero. In this regard Xero is ideal, it integrates with the most important software that we as an agency use. If you use tutorcruncher, you should use Xero. Aside from this, Xero's functionality closely mirrors other accounting software but seems to be among the more modern and cloud based. Most accountants will be familiar with Xero which is another major reason to use it. However, compared to the free software I had previously used, it was more complex and therefore slightly less intuitive. However, it is also much more feature rich. Recommend.

Recommendations to other buyers: If you are a tutoring agency and use Tutorcruncher, this should be your choice.

Xero better than QBO

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Xero has a nice clean and intuitive interface. It is easier to use than quickbooks online. As CPA who uses the software regularly, i find the reporting to be excellent. The inventory module is easy to use as well.

Great Product and Excellent Service

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great robust features like expense reports for employees and integrated payroll.

Cons: Terminology is slightly different from other software and the way of doing things is a little different but overall very easy to learn.

Overall: Our organization has used Quickbooks for a very long time and we made the decision to switch to Xero. It was worth it. The customer service is amazing and the product is pretty easy to learn. It has its own way of doing things that are different from Quickbooks but is much better. The expense report feature that allows employees to directly input their expenses into the system is a massive time saver. Definitely, recommend giving it a shot!

Powerful software that's also simple to use

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is web based and so accessible anywhere with an internet connection, rather than requiring specific software to be available for each user's computer.

Cons: Security privileges and access permissions was a little complicated to set up initially.

Overall: The transition to Xero has been worth it in every way. It is cheaper than our previous solution. It is very easy to use and train people to get up to speed. It is very powerful with more features than we can use, but this doesn't overwhelm. Great software for us as a non for profit organisation with volunteers.

Flipped to Xero, Won't go back!!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Accounting made simple

Cons: Some features cannot be customised - but can't really complain.

Overall: I was an MYOB guru for many many years, but I always found it clunky and slow with many "features" that actually caused you to duplicate work and effort.

I moved to Xero 2.5yrs ago and I've gone from 2-3hrs of paperwork a week to 5mins per day. A huge drop in effort was required to do my accounts.

BAS is seamless, and my accountant bills have halved.

I would recommend Xero to anyone without a heartbeat or blink.

Recommendations to other buyers: Do it at the beginning of a new financial year - it will save you hours of effort and costs for your accountant.

Xero is awesome, albeit expensive when running multiple entities

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use
ticks all boxes for SME accounting
many integration

Cons: price, in particular, once you need multiple add-ons
email support only
slow load times (this should be fixed once they moved from Rackspace to AWS apparently)

Overall: We've moved from another software 4 years ago and have not looked back. Bank feed setup is easy, recon is a
breeze. There are lots of add-ons which can assist with specific needs and there are tons of integrations with sales force and other big guns.
The only issues I see is pricing. If you run multiple entities (i.e. for service companies or trusts) the subscription cost adds up quickly. This is because the most basic plan is essentially useless (5 bank transactions a month... if that's all you need, you don't run a business). Compared to emerging competitors pricing is very high.
Another issue, if you rely on it, is email support only. While responses come back within 1 to 3 days, players like Intuit have live chat support, which is amazing at their price point.
All in all, Xero is a solid solution for us though and while we've moved some (nonpayroll) entities off it and onto QuickBooks, it remains our accounting mainstay for the core operations entity. Hope this helps.

Recommendations to other buyers: use it for entities you need the full feature set for. Albeit awesome, it's too expensive to run a single investment property through it, or a holding company. Subscription cost will be prohibitive.

Fantastic Value for Money

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple, clean interface.

Overall: Simple, clean interface. Syncs well with my bank. Prompts me to look at things that need my attention. Granted my CPA access so she can help me at tax time.

It's actually fun!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I hate book keeping, but Xero's layout makes it easy, direct bank feeds make matching up transactions like a bit of a game, which, for me, actually makes me want to do it! The app is great on the run, no more purse full of receipts, I can just add them in straight away. Would recommend Xero to any one with any size business.

Xero- best finance package around

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User-friendliness

Cons: nothing

Overall: Having used a multitude of finance packages over the last two decades, Xero stands out as THE most user-friendly of all. The constant updates all seem in keeping with the user's needs & are minimally disruptive. Great work guys. Keep going :)

Recommendations to other buyers: The small package is really small so generally, you need to start with the next step up as a business.

Xero - At first glance

Dec 04, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Daily reconciliation ability

Cons: hard to navigate between different functions

Overall: As a long-time QuickBooks user, I found Xero to be a little more challenging to navigate. It seems to be written for the non-accountant so that hopefully it means that the clients will have an easier time using the product.

I do like the ease of reconciling the bank account on a daily basis. I find this to be helpful to clients who don't want to wait until year end.

I look forward to improving the rating for Xero as I use the software more.

Recommendations to other buyers: Give it time before comparing it to QBO

Excellent software

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Xerox is an excellent software and customer service has been very responsive to any questions. Highly recommended.

I love working with Xero

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I really enjoy working in Xero. The interface is easy to navigate, the help documents are written well, and I've had no problem with getting help from Customer Service. It's via email, which takes time - the main downside.

Great software

Nov 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I grew up using QuickBooks, but am quickly coming to love Xero. I find it's much more user-friendly for the non-accountant, and their compatibility with other apps is awesome.

Preferred accounting platform xero

Nov 17, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Great customer support to naviagate learning curve. Thumbs up! Love the expense claimed, bank feed reconciliation screen, and simplicity.

Xero Rocks!

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The bank feeds, bank rules, and cash coding

Cons: Doesn't seem to have robust built in job costing

Overall: The use of bank rules and cash coding, together with the robust bank feeds will save you tons of time and keep you informed minute by minute of your cash flow!

Awesome Software!

Nov 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: There is no better cloud software. Who doesn't love being able to reconcile transactions on a daily basis. No month-end reconciliation happens, Match up transactions daily,

Xero is as it says "Beautiful accounting software"

Nov 16, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was not familiar with Xero until May of this year. They have excellent training for folks that are new to using it.

Easy to use

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used Xero mainly for invoicing clients. It is very user friendly with wonderful support for question. I would highly recommend this for small business owners.

Xero startup

Nov 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: As an accountant/bookkeeper I like Xero. I like it better than QB online. It seems to be better suited to someone with an accounting background as opposed to QB which seems to be aimed more at business owners that don't have an accounting background. I find most areas of the program to be simple and easy to use.

Certifications

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: I took the certificatation for xero last month And expected to spend a whole week but found that the training and ease of use was pleasantly surprising

Unless you live in Australia or NZ, don't bother

Nov 12, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, good looking.

Cons: Not developed for the Canadian or US market, no asset functionality, no payroll, no GST. Feeds break all the time.

Overall: I used Xero for 3 years thinking I had found the best online solution. At first I ignored the lack of features for the Canadian market (GST, payroll, assets) telling myself that these features would come soon. After endless promises of fixing assets (still not fixed) and realizing that they will never add Canada specific payroll or GST features, I ended up switching to Quickbooks online and couldn't be happier. If you're in Canada or the US, don't even think about Xero, seriously, just not worth your time. You will need to use other ways to manage payroll, and GST will just be calculated wrong.

They do add features, not too often, but most of the time it is for the Australia or NZ markets and/or useless report improvements which I care little about. Then they would increase the price justifying it with all these latest "improvements". Meanwhile, if you look at the prices we pay in Canada, compared to other places, it is a total ripoff, especially considering you are limited to 20 transactions and 5 invoices at the $20 US/month plan. No thanks.

Quickbooks isn't perfect but you get soooo much more for your money and it makes life way easier.

Hoping to See Improvements in Xero Payroll

Nov 10, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We recently switched to Xero payroll and see a lot of quality and potential in the product. Unfortunately, we have been really suffering from the lack of direct customer support. We have many employees in different situations and have faced many issues when dealing with updating employee profiles, entering sick leave, working with annual leave and making any change in general. There are beneficial features to using Xero's payroll system, but at the moment the lack of customer support overshadows this.

Love this service

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Cons: The syncing has caused some problems in the past

Overall: I have been using this service for more than a year now and find it so helpful and user friendly for my booking keeping.

My favourite Accounting Software!

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Integrations with other softwares that provides ultra office efficiency.

Cons: There are no automatic reports and the customer support is in Australia so you have to be patient when waiting for an answer.

Overall: Xero is my favourite of all the accounting software. Its easy to use, great looking and has so many integrations that are great for our offices needs. It pulls awesome reports and is extremely intuitive. Their customer support is great and the are regularly adding more features for use.

Xero is amazing

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love hw easy it is to use

Overall: Xero is a system that is made for people who have no idea what they are doing. It's a user friendly system with amazing functionality. It makes accounting so much easier if you don't know what your doing. I I've xero and would highly recommend to everyone in business

Easier than most

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Xero offers a good all round product that is in my experience easier to use than most other accounting software. Some of their recent interface changes have made the product harder to use, but it still is a good service overall.

Great value, easy to use

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Payroll services are a real bargain.

Cons: Support is lacking, you need to use the community or pay a third party.

Overall: Xero is an outstanding bookkeeping software. Keeps our company organized and allows us to take a snapshot of our business at any time. When getting started, take the time to organize yourself. Understand you chart of accounts and beginning balances. I love the ability to sink with my credit card accounts (for easy categorization of expenses) and the direct deposit payroll services.

Fantastic Online Accounting Software

Nov 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use
Cloud-based
Tools to streamline reconciliation
Huge array of add-ons to meet a variety of marketplace needs

Cons: Has had some downtime recently. They're good about notifying about upcoming maintenance intervals, but there have been a couple of incidences of downtime that have affected my work. They fixed it quickly, which is really all you can ask. Stuff happens in the technical realm.

Overall: I've started doing some bookkeeping, and I've immediately gravitated toward Xero because of it's ease of use and outstanding customer & partner support.

The company that dominates this market has (in my experience) horrendous customer support. That's where Xero really stands out as a strong competitor. I find their functionality to be much better than the current market leader AND I can easily get help if I need it.

Where Xero shines is in making reconciliation easy. It learns as you go and makes intelligent suggestions that make future reconciliations faster. The cash coding feature is also a real time-saver as it allows me to reconcile larger numbers of transactions that will all be coded to the same account.

Xero also offers direct download from a large number of financial institutions. Even being in Arkansas, I've been able to download statements directly from all the banks I've needed.

Xero has a huge marketplace of add-ons to assist with things like Point of Sale, Inventory Management, Sales Tax filing and much more. It's safe to say any small business should be able to get all of their accounting and bookkeeping needs met within the Xero ecosystem, and they'll get much better customer support there than with other products.

Recommendations to other buyers: Definitely get certified and use the practice company to familiarize yourself with Xero. It's like driving cars by different manufacturers - the functions are the same, but the buttons and knobs are in different places. If you're coming from another platform, just put in the time to get familiar with it.

Innovation in Cloud-Accounting

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Payroll is included in the popular package and the custom reporting layouts.

Cons: Journal entries cannot affect bank accounts.

Overall: I'll admit, Xero requires a bit of a learning curve for those who regularly use alternate software suites for accounting (whether cloud or desktop). However, once you are familiar with the interface and navigation, Xero provides some great features.

Xero's pricing is great for companies who plan to use Xero's payroll (which is included with the most popular package). It certainly beats the cost of competing software.

One of the stand-out features of Xero is the elimination of sub-accounts on the general ledger. Instead, all accounts are at the same level, and you can create custom layouts for your P&L and Balance Sheet to view information in whatever groups are convenient for you (and it can be changed). This makes tracking income from various sources and paying sales tax simpler!

The one major hang-up I have with Xero is that journal entries cannot affect bank accounts. That means extra steps are required when your JE needs to affect the bank accounts. The only hang-up I have (which is also not a deal breaker) is that if you record a payment to the wrong bank account and need to change it, you have to delete the whole thing and re-enter it as a "spend money" transaction on the correct account. This can make for time-consuming clean-up since you cannot even fix those errors with a Journal Entry.

Still, Xero is a great fit for many industries and is innovative and creative in solving accounting problems.

Awesome Xero

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Xero for four years now, it's the best thing I have ever done. It is easy to use, customer support is great and they are always tweaking to make the softer even better

Accounting Made Easy

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Pretty easy for a "non accounting" person. Our accountant loves us now. BAS and Tax so easy. Also Easy to manage staff and payroll.

Simple to use and gets the job done for our startup

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: As a co-founder I had very limited experience of accounting when I started Whip Around. Xero made my life easy and I quickly became well versed in accounting procedures and my Xero skill level overshot my accountants within a couple of months. The software is enjoyable to use which is amazing seeing as accounting is seen as a boring painful part of running a business. I highly recommmend all businesses switching to Xero especially if you are an SMB or startup in the states. NZ, AU and the UK have all seen the light, it's your turn to shine now!

Xero is the only Accounting Software I've ever used

Oct 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I very much like the fact that I can log in online from my mac and phone to access invoices for clients. Our company has been using Xoom for a number of years now with no issues. It's clean and simple to use. The customer support team is fast to respond to inquires. I would recommend this tool.

Best bookkeeping software by far!

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Integrates with other techy products & ease of use.

Cons: Doesn't integrate directly with Stripe.

Overall: Xero is living in a completely different age than Quickbooks. We started with Quickbooks, but it felt like an old system struggling to come up to the times. Xero was made to integrate with technology, and it it does it well. The user interface and ease of reconcilliation is great as well!

Could not love it as an accountant more!

Oct 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Xero is what we had been waiting for as an accountant for years. Forget all the others who started with cumbersome local software, and go for the one that started on a cloud platform. The functions for accountants are designed for exactly that, in real world situations. Just however be mindful of the version you need as some editions are getting pricey now.

Simple accounting

Oct 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple, easy, quick

Cons: A little expensive

Overall: I have used Xero since starting my business in 2011, it is simple to use, easy to understand and the synchronising with my bank accounts means all my accounting can be done very quickly. I'd recommend it to anyone with a small business. The customer support has always been brilliant too!

Recommendations to other buyers: Great for small businesses

Great account management but payroll needs work

Oct 07, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Great for account management but payroll needs work with managers/supervisors and ability to view various items.

Very well integrated with your bank and your accounting company.

Oct 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Best experience I had with accounting softwares.
The best feature is that it connects automatically with your bank account and recognises the transactions without you having to introduce each transaction manually.
Also, you can share an additional account to your accountant where he will be able to pull all your required data and submit your papers to authorities, so you won't have to deal with all those details.

Great accounting software

Oct 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Really love it, it just keep you on track and it does integrate with most other tools you use. I would love better reporting. Other than that, it's great !

So much more intuitive than Quickbooks!

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Xero is extremely intuitive and easy to set up. Everyone on our team can use and understand it with no training.

I hated accounting until Xero

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to us
Integrations

Overall: Xero is easy to use accounting software which makes running my business a breeze. From automated bank reconciliation to, invoicing and contact management. I love it

Fantastic Software

Oct 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: No software to install

Cons: None

Overall: I used Xero to manage my small business. I loved the software as a service model and this was no challenge to use at all.

Great! So much better than Quickbooks.

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Online, easy to use and share

Cons: No way to send invoices at a later date.

Overall: Great product. Makes my accounting so much easier. It is really great because it's all online. However it would be good if they could have it so you can schedule invoices to be sent at a later date.

Easy First Time User App

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Great app thats easy to get into. Really easy to understand and work with. The support is great and easily accessable

iam and admin too for the syestm, CEO

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Weare uesing Xero to mange ad our invoice to & intgreated with SFDC, we donging the inmtgreatui with Xero.com

simple to use, really

Oct 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: mobile app. simple to use interface

Cons: some features not easy to find. lack of undo invoice option

Overall: very easy to get the basics for accounting, especiialy for someone with no experience. Mobile apps make accounting a lot simpler, meaning i can work wherever i am

Recommendations to other buyers: go through the help section if you get stuck. extremely helpful

mediocre and might move to quick books...

Oct 03, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to set up

Cons: slow response from support
lots of addon charges
help docs arent good enough

Overall: Xero just started charging me extra to sync my bank account...their response is almost always slow, and thier help documents rarely contain the answer im looking for. I'm only still with them because im too busy to transfer away

Recommendations to other buyers: try quick books instead

As far as accounts software goes it is as good as it gets!

Sep 09, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It works with my service software and it looks nice. Much nicer than the other accounts packages I tried. I really love the way it works with ou bank account and works out where the payments should be placed.

Cons: Accounting is boring and this makes it a little less tedious

Overall: I have been using Xero for over 12 months and while it took some time to get used to - probably because I am new to all accounts software, it is a really good piece of software and nice to use.

Recommendations to other buyers: For a small business I would recommend it and I don't think you will find anything better.

Great Accounting Package

Sep 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We are a growing IT Service company and Xero integrates perfectly with Solar Winds MSP Manager. We were using quickbooks desktop before and Xero was able to pull all our quickbooks data over flawlessly. It's ease of use has made it a great benefit to our company

Pros: 5 Payroll employees included, No cancellation fees, Integrates with quickbooks, Integrates with MSP Manager, Quick E-mail Responses

Cons: None yet

The best at what it does

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: What is good about Xero are 1) Real-time bank feeds and bank reconciliation - this is what scared the pants off of Intuit and forced them to develop new functionality. 2) Xero fully embraces and enables third-party developers to provide niche solutions that have rich interaction with Xero. 3) The features keep getting better and better quarter after quarter. 4) Perhaps my relationship as a partner skews this, but I've had nothing but excellent support from Xero. I can call someone if I have to, but I almost always get issues resolved through technical support in a timely fashion.

Some of my favorite add-ons for Xero are GeoOp for field services, Deputy which integrates its scheduling, time and attendance functions with Xero payroll, and Float which projects cashflow. The new reporting and the tags are fantastic.

Cons: There are some features I would like to see "sooner," but they are on the roadmap for "later." People jump on Xero because of the price without having a Xero consultant evaluate their suitability for the application - that can create an expectation gap, and that inevitably leads to an unhappy customer. I just hate it when people let their wallet do their thinking for them and then blame the software because it "doesn't do enough."

The payroll is fine. I spoke to the VP in charge of payroll development and he is all about improving the functionality, so it will continue to improve. What is there now is very well designed to be comprehensive and flexible, but there are situations where a third-party payroll like Gusto will make more sense for your organization. They are the first ones to suggest you look at solutions like Gusto, ADP, Paychex and others that integrate seamlessly with Xero.

It is annoying that the tags are limited to two categories, and this won't be revised until they have their design for job costing completed. No word yet on when that will be.

Overall: Full Disclosure: I am an accountant and I recommend Xero to many of my clients. When the expectations are in alignment with the capabilities of the software, then everyone is happy. People get into trouble with ANY software when they jump in thinking they know what it does and are then disappointed. All accounting and ERP software has limitations and Xero is no exception, but what it does, it does well. It provides payables, receivables, bank reconciliation and general ledger as its core functionality. There is a very capable estimating/quoting/order/ process that ties into AR invoices smoothly. But, the requisition/purchase/inventory side is very, very basic. In fact there are no requisitions and the purchase orders are so limited that I recommend you not use them. The inventory is only what is needed to make the sales side functional. So, if you need strong inventory support, you have to use a third-party add-on designed just for this purpose.

Recommendations to other buyers: Xero is a financial accounting platform designed to provide those core financial services to third-party line-of-business applications. In many situations, especially with micro-businesses, Xero will fill all of your needs; however, you must be aware of when your needs will be constrained by the limitations of the software. If you are looking for advanced financial capabilities like multi-company consolidation and/or inter-company transactions (especially with different functional currencies) then DO NOT look at Xero - you need to be spending a lot more money and you'll be wasting your time until you face up to that. For that, I suggest Sage 300 or Intacct. If you have a real inventory need, like a wholesaler or manufacturer, there are some simply wonderful third-party add-ons. Service companies and field-service companies have a huge selection of very well-designed applications that can improve your operations dramatically for a ridiculously small price. Small businesses can now have capabilities for less than $500 per month that larger companies have to pay well over $80K for. This kind of disruptive technology is allowing small businesses to compete with much larger, well-funded enterprises.

Great business accounting software!

Aug 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple update of data, excellent report system. Help is 5 stars. As mentioned above, I had a bit of friction in transition to this system, and the help i received was quick and thorough. They made the transition much easier in this way. Greatly appreciated!

Cons: Not sure I have any. One bank update seems to lag a few days, but i that is the Bank, not Xero. My other accounts update quickly and on a daily basis.

Overall: At first I found this approach confusing as I was so used to quicken. With assistance from tech support, I was up and running very quickly! Now keeping my business books up to date is really simple and takes very little time. I pretty much update every day or so and it only takes a minute or two. The reporting features are excellent. So far, I am probably only scratching the surface of the report features, but that is all I need!

Recommendations to other buyers: If you have a hard time at first, get help from the help system. Email them! They are awesome and will work with you to get you on your way. Once you get over that hump it is smooth sailing. They will also set a time to screen share and walk you through your set up issues. Extremely great support!!

Xero Payroll is really bad.

Aug 16, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: included in the cost of the accounting software

Cons: You can't have an employee in one state report to a work location in another state. You can't pay LLC members without using withholding. You can't get anyone on the phone, ever.

Overall: Xero Payroll is painful to use, customer service does not seems to care about feature additions, and it's so far behind full service solutions like Gusto that it doesn't even deserve to be mentioned in the same breath. I like Xero accounting but Xero Payroll feels like the Xero team spent about a week on it.

Recommendations to other buyers: Don't.

Great product

Jul 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Powerful invoicing

Overall: Mainly use the invoicing to get paid and it's so easy. We use Stripe to collect payments by credit cards and this just seamlessly works with Xero.

Clean. Simple. Flexible

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product, easy to use. Continual releases. Great value for Money.

Program not fully functional at time of release

Dec 04, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: I tried Xero payroll for a client with one salaried employee when payroll was first announced as being functional for California, which was December 2013. I entered the payroll for the year, and found that Xero did not have the correct limits for Social Security withholding. It also created bills payable for taxes that had already been paid. I contacted tech support, by email, which is the only way you can reach them. They assigned a case number, but had no answer until last month, that is November 2015. Yes, two years waiting. They were finally able to close the open payroll tax bills.

Basic accounting and financial reporting very good - all other claims are overblown

Jul 24, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Accountants seem to love Xero - it makes their job much easier. It was recommended as a business tool by my accountant and it just isn't! The inventory management is almost non-existent and the invoicing and customer information management are laughable. There is a good online manual, but help is pathetic - slow, self-congratulatory and technically lame.

If we were selling six lines of T-shirts, Xero would be a great choice, but if you use it for anything more complex you will need additional software. Xero's overselling itself is probably the reason it's share price topped $40 and plummeted to $18 (and falling). I can recommend it as a good-looking, fairly fast and accurate accounting package with easy access by your accountant, but beware the over-hyping!

Great product for both the professional and non-professional...

Jul 02, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Xero is great produce for both the professional and non-professional. It came recommended by my corporate accountant as a user-friendly alternative to QBO. My accountant asked me to research both products and see which one I prefer. I opted for Xero because it was reported to have a user-friendly interface. I am not an accountant and I needed something simple to use/learn like mint.com (or similar).

All said and done, my only complaint is the difficulty of adding additional accounts from the same bank (i.e., I tried adding my business account, personal account and business credit card). Due to the fact that my business account and personal account are at the same bank with different sign on credentials, Xero does not allow me to add both. I would not be able to explain the technicalities but Xero Customer Service seems to be aware of it and has a complex workaround in place. Most people would use it for business accounting exclusively, so the software will work fine.

I would love to see several things improve like:
- the ability to easily add multiple accounts (even from the same bank like mint.com)
- the ability to change/personalize the skins, colors, layout (which no one currently does)
- improvement in the look and feel of the charts and graphs, although they are quite nice already and better than most other software

Slow customer service

May 22, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: I confess not to be an accountant. My experience was that many transactions needing to be reconciled had to be entered by hand. The question to the Xero team (which had to made by email and then replied back in as much as 48hrs) why not default to auto fill? They say it will auto fill after you add the name once. I made a charge 3 days in a row to the same payee and it the software never auto filled the payee name. With auto fill, if the payee name was then wrong, you could delete it. This the most basic bit of drudgery that should be mechanized.
I do not know how they get such good reviews.

Great software and a solid API

Jan 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Xero is hands down best book-keeping software I've ever used. SimpleTix.com has been using Xero internally for 3 years and now plans to integrate it into our platform so customers can also use it. The Xero API is every easy to work with and develop code for.

Soon to be industry leader.

Nov 07, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have really enjoyed my experience with Xero to date. Xero suits SME business and has a strong list of integrations with other verticals solutions (job costing, time management, crm etc)