Who Uses This Software?

MSP's, IT solution providers, systems integrators, audio visual, physical security.


Average Ratings

23 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month/user
    See pricing details
  • Pricing Details
    Includes support, mobile, quoting & portal..
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • PROMYS
  • www.promys.com/
  • Founded 2003
  • Canada

About This Software

Promys is one of the best reviewed PSA business software solutions for MSP/IT, Audio Visual and Physical security solution providers. Strong CRM, built in Quoting, Service Delivery Management, Project Management, Time, Expense, Billing, Help desk, Managed Services/Support Contracts, Procurement, Customer asset tracking & Project Inventory. Promys is complete business software for technology solution providers. Watch module videos to find out more.


PROMYS PSA Software Features

  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

PROMYS PSA Software Reviews

Much more intuitive user interface than Connectwise & Autotask, far superior implementation process.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: We tried Connectwise at one point. I thought the interface was really poor, with far too much crammed on the screen. I think Autotask has the same problem. Promys recently re-developed their entire PSA solution from scratch using that latest cloud technology and it really shows in the user interface, screen responsiveness and the comprehensiveness of their PSA functionality, especially in areas like Managed Services Contract profitability tracking. We also liked how Promys does all the heavy lifting regarding gathering our requirements and configuring Promys to meet our needs, to make sure we're using all of the capabilities of our new PSA software.

Cons: Implementation approach was great, best practice sharing was very beneficial, did take a little longer to implement than expected.

Overall: Improved visibility, efficiency and effectiveness of our business.

The Promys PSA software and roll-out process is very user friendly

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The Promys implementation process has been very smooth and surprisingly beneficial. Not only were the processes extremely well documented and easy to follow, but through discussions with Promys, we have actually identified key business areas that we can streamline to help our overall productivity.

Cons: We're not using all the functionality now, but we didn't want to have to switch again two or three years from now. So we selected Promys knowing that the functionality we needed for our future growth was there as well.

Overall: Streamlined operations, best practice knowledge, improved productivity.

Switching from Connectwise to Promys was a great decision. Promys customer support is outstanding.

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: "We initially selected Connectwise, but were not satisfied with the company's support and implementation processes. Just as we need to understand our customers processes to help them optimize where possible, we wanted a PSA software partner who would take the time to learn our business processes, perform the configuration work for us and implement the software in a way that would maximize industry best practices to ensure we got the most out of our PSA software investment. In short, we wanted to focus on rapidly growing our business, not on our business software implementation. Promys is clearly state of the art cloud based PSA software, but the key differentiator was their implementation methodology which was a much more hands on and value added approach."

Cons: The implementation took a little longer than we expected, but we're glad we took the time to do it right.

Overall: Streamlined our business processes, consolidated data, provided better visibility & reporting, eliminated re-keying.

The Promys PSA software is very good, the implementation & support are even better

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are very happy with Promys7 and the leadership the Promys project manager provided to our team in getting us prepared for the transition. The Promys implementation team was extremely responsive to our needs before and immediately after the transition. We are functioning better than ever after the implementation. Promys serves as the backbone of our operations and I can't imagine where we would be without it.

Promys is more advanced PSA software

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The fact that they don¿t change extra for quoting, mobile, purchasing, or e-mail and calendar integration was a big plus.

Cons: When implementing new PSA/business software, it's easy to fall into the trap of just automating how you do things now. Promys was very helpful in assisting us in re-examining some of our business processes vs. industry best practices, but it did take some time and effort to implement those changes.

Overall: After evaluating the traditional PSA business software vendors, it¿s clear that PROMYS is one of the more advanced PSA¿s in the market. Promys just seemed a lot more intuitive and easier to use for our team, while at the same time being more comprehensive. We wanted to select a PSA business software solution that was based on current technology, something that we wouldn¿t outgrow 2-3 years from now.

Recommendations to other buyers: Just because some PSA vendors have bigger marketing budgets, doesn't mean they have better PSA software. Do your due diligence, don't get caught up in the hype.

Promys replaced Salesforce.com and four other solutions with one Enterprise PSA

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our disconnected combination of Salesforce.com, Costing, Billing, Project Management and Service Desk systems required too many band aids to tie all the data together.

PROMYS allowed us to consolidate several disconnected software solutions into one Enterprise PSA business software solution, which will make it much easier to automate best practices and provide visibility across all departments.

What set Promys apart was that it was clearly built to manage a more complex businesses and help us manage our larger customers and projects.

PROMYS PSA is comprehensive and easy to use

Jul 30, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Several Concordis Solutions Inc. executives had previously worked for a large Cisco Gold partner using PROMYS, so we were familiar with how comprehensive the PROMYS' functionality is, which will be important to support our aggressive growth plans. Equally important is that PROMYS is very easy to use and all the modules share data, which makes PROMYS very efficient for a smaller company where people are wearing multiple hats.

Fast growth is expensive and customer service will be the key to our growing quickly, so the PROMYS combination of strong forecasting, robust project management and extensive profitability analytics, are going to be crucial in providing our executive team with the information we'll need to keep existing customers happy and to make our growth investment decisions.

We had seen firsthand with the Cisco gold partner what an impact robust comprehensive business software like PROMYS could have on a company's aggressive growth strategy and we weren't willing to take a step backwards when we started our own business. We know that no matter how quickly we grow we won't outgrow the PROMYS PSA business software.

PROMYS is in a different class compared to traditional PSA software

Jun 06, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Fantastic margin reporting and analytics across projects, customers and products
Very strong Project Management and Labor Analysis capabilities
Good Help Desk and Service Contract management functionality
Proactive customer support
Very structured implementation approach that drove industry best practices and user adoption

Cons: Integration with Sage X3 is very strong, but took slightly longer than expected
Initially it was hard to get our executive team to look at PROMYS because it's less well known than the big two PSA's.

Overall: In another life I was a power user of one of the more heavily marketed PSA's, so I'm very familiar with that tool¿s capabilities. We did a very deep dive evaluating PROMYS compared to several other solutions. It was clear very early in the evaluation, that for a Cisco Gold partner our size, PROMYS was a far better fit than traditional PSA's. PROMYS is significantly stronger from a forecasting & planning perspective and provides far better visibility into mid-project profitability. Margin and profitability reporting are in a completely different class. PROMYS didn't just "win" our PSA evaluation, for a business our size, the traditional PSA's weren't even options any more.

Impressed with PROMYS PSA

Apr 17, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very robust functionality
Excellent labor forecasting and margin reporting
Strong business process best practice knowledge
Responsive Customer Support
Very strong accounting integration (GP/Dynamics)

Cons: Accounting integration with GP is excellent, but required some of our GP integrator's time.

Overall: We're been live for a few weeks on PROMYS and find that the embedded quoting module in PROMYS is the glue that connects revenue and resource/margin forecasting with real-time visibility into mid-project cost against budget performance. It also provides Rycom with the ability to cycle implementation lessons learned back into the quoting process. We already see signs that this is going to allow us to quote more competitively, plan more proactively and consistently deliver on our margin targets for our projects.

Selecting PROMYS was one of the best decisions we've made

Oct 01, 2012
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Exceptional industry best practice knowledge
Excellent implementation team
Very responsive support team
Easy to learn
Detailed labor forecasting
Detailed labor utilization reporting
Detailed margin reporting
Excellent integration between quoting, forecasting and project management modules

Cons: Analytics reports are very powerful but take some time to learn

Overall: We just went live with the PROMYS PSA solution and the best practice information that the PROMYS implementation team brought to the table was exceptionally valuable our company. The implementation and support teams were very knowledgeable and very responsive. The PROMYS PSA software was easy to learn and the forecasting, labour usage and margin reporting is giving us a high level of insight into the company that will help us become even more successful. Selecting PROMYS was one of the best decisions we've made

PROMYS PSA lives up to it's promise

Aug 24, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Support is responsive and knowledgeable
Integration between modules is excellent
Reporting provides very good visibility into the business
Implementation approach introduced best practices
Proactive education about new functionality

Cons: Install took a little longer than expected

Overall: We've been on the PROMYS PSA software for a year now and the customer support has been fantastic. the support team is responsive, knowledgeable and very proactive in ensuring we're getting most out of the software functionality.

PROMYS has seamless integration between their CRM, Opportunity, Quotation and Sales Order, PM and Help Desk modules. This not only virtualy elminates re-keying info, it provides management with excellent real-time visibility into all aspects of the business.

I was very impressed by the PROMYS implementation methodology. The business consultants we worked with were knowledgeable and experienced. They engaged with the key players in my organization to understand our company and tailored the PROMYS configuration to our specific needs.