Who Uses This Software?

Lightspeed is for serious retailers looking to grow their business and seeking exciting new ways of running the day-to-day operations in their retail store.


Average Ratings

254 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Lightspeed
  • www.lightspeedhq.com
  • Founded 2005
  • Canada

About This Software

On average, Lightspeed customers increase revenue by 20% in their first year. With more than 38 000 businesses processing over $12 billion in transactions annually, Lightspeeds mobile retail POS system and eCommerce solutions allow retailers to manage inventory, customer preferences, sales and analytics. Lightspeed is an omnichannel solution for mid-market businesses worldwide.


Lightspeed Retail Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Lightspeed Retail Reviews

I was really impressed with the functionality and ease of use of the system.

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It was a revolutionary tool for us in South Africa when we first started using the system in our restaurant in 2013. It eliminated errors in orders by the waitrons as orders were taken immediately at the table as opposed to the waitron memorising the order and punching it into the system. It also assisted in getting dishes to the patrons much faster as orders went directly to the kitchen with little delay. The stock functionality was also very useful to us.

Cons: Based in South Africa and the exchange rate being extremely volatile at the time, the monthly premium was sometimes quite expensive.

Overall: We started using the software at a time when very few people were using apps to take restaurant orders. It was revolutionary for our market and soon many followed the trend.

Its the best POS I have ever worked with

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support

Pros: Is easy to use and it responds well and fast. It has great reports. For me it's a perfect solution for a small business that needs a POS

Cons: I can't really think of anything negative about this software but I do think it's not that easy to setup custom menus, but it's not that important cause it's something you rarely configure. What I would like it's that it let's you setup your own document number sequence and also more languages and better templates for documents. They are missing out on a big international market because of this, there are countries that have some regulations on the receipt number and also they need to add some specific things to their documents, required by their government.

Make checking out customers easy

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: This software allowed me to run reports which was what I really liked most. So many options for different reporting options.

Cons: Sometimes the checking out process took a little longer than I would have liked but overall I love lightspeed software.

I wish we would have switched to Lightspeed sooner!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: My absolute favorte thing Lightspeed Omnichannel does for our company is it keeps all our inventory correct online and inside our retail store! When we have online sales, all that data is brought into the Retail Side of the software and a new customer account is created. Even when a local, regular repeat customer makes a purchase online, the software is smart enough to match it up to the existing Lightspeed Account and just adds their sale to the list of sales they already had! Now, that is cool!

Cons: I know they are working on getting more eCom Support Technicians, so that is my only thing. Sometimes I have to wait on hold, but they have an accurate call back system too that is awesome! They call me back so I can move on with my day instead of being on hold! I've tested it many times, and each time they called me back and helped me out!

Overall: It helps my inventory online and instore remain perfect since the retail side talks to the ecom side and vice versa! It is AWESOME! Probably the #1 Feature I was looking for!

Perfect retail operating system for our small business

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Has the basic features and functionality that we need to run our small business with. Easy layout and navigation of the program.

Cons: Minor bugs and issues every so often but is usually resolved quickly if customer support is notified.

Lightspeed Retail is one of the easiest POS systems that I've ever used!

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like that the software looks nice and it's very user friendly. Updates are made often to keep things getting better.

Cons: Sometimes there are features that are fairly industry-specific and can't be customized to work more efficiently for a specific industry.

Overall: Reports is fairly easy, and it makes overall inventory management easy to use when it's done right. Transactions are smooth and, again, easy to complete.

REGRETFULL, and expensive because now I'm looking to change to something else

Jun 05, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: IOS software, wanted to switch to iPads and mini iPads and also the idea of the cloud was interesting .

Cons: 20 years in business with multiple locations and decided to try lightspeed at one of my restaurants because i consider myself an apple guy.
Worst decision i ever made, for the most part i got the worst dealer ever, where they don't know what they are selling, most of the issues i have had to resolve myself by calling the company direct, and that sometimes is a challenge as well. A year and half later and the system is still not doing what my old system used to do, not able to print certain reports, most nights can't close out the credit cards( most times i pray that i will be able to do it ).
if you own a restaurant this is not a system for you!!!!! simple retail I'm sure its fine, but busy restaurant its just to able to handle all the customization needed.
RESTAURANTS PLEASE DO NOT USE LIGHTSPEED, YOU WILL REGRET IT IF YOU DO.

Overall: None

Big difference from old school pos

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Back of the house reporting .

Cons: None yet.

Overall: I worked with NCR pos for very long time and now I understand what I have missed all this years . Better price , way better customer service and the integration with cayan pos makes everything amazing

Love LightSpeed

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The easy use of it

Cons: none

Overall: Lightspeed is simply wonderful ! It gives you such easy access for retail and being on a standard computer is truly great instead of buying a register!

Recommendations to other buyers: no

Nothing but problems.

Dec 29, 2016
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Plenty of features.

Easy to learn.

Cons: Incredibly unstable and unreliable.

Poor customer service.

Very expensive.

Lack of updates or further development.

Largely exclusive to Apple products.

Overall: Lightspeed's products have one strong point: A broad set of features. Lightspeed has made sure to buy software with a lot of capabilities to resell. Unfortunately, this means that they don't seem to actually know how their software works. In the three years I've been using their software it's been the most unreliable and unstable piece of software I've ever used. Their desktop program still crashes on a daily basis and many functionality problems have not been fixed. The current version of our website has been running for about a year with major functionality problems that, to my knowledge, Lightspeed hasn't even looked into. The new version (eCommerce) which we're being forced to upgrade to, isn't actually finished or feature complete. They claim to support payment processors that they don't support, and of the few that are supported some of them aren't even functional in Canada, the country where Lightspeed is located. They clearly don't take customer service or their clients' business seriously. With the amount of problems we've had and the amount of money we've spent, I would expect some sort of account manager to contact us and make sure everything is working smoothly in order to retain us as a customer, but that just doesn't seem to be a priority.

Recommendations to other buyers: Make sure to explore all your options before making a decision if you're considering Lightspeed as your POS system.

Lightspeed is not bad

Dec 14, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Comments: Pros: Easy to use. High responsiveness. SEO is very important and this software addresses this aspect of the website and looks to raise the standings of the companies who use it.

Cons: The reporting in the basic edition is a tad too basic. Product pictures are too small.

Easy to use and very functional

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use

Overall: For a bike shop, Lightspeed does everything we need it to do and more. It is very easy for our staff to learn and has great reporting capabilities.

Affordable-Quality restaurant point-of-sale.

Sep 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Lightspeed Restaurant POS is affordable, customizable, and reliable. Able to take orders directly from table and send to kitchen, reducing wait time. Modern features allow waiters to tailor orders according to customer needs & changes; no matter how specific. Excellent overall value.