SilkStart

SilkStart

4.5 / 5 22 reviews

Who Uses This Software?

Our customers include trade, non-profit, maker spaces, angel groups, faith based organizations, alumni groups and multi-chapter associations of all sizes.


Average Ratings

22 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $200.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SilkStart
  • www.silkstart.com
  • Founded 2010
  • Canada

About This Software

SilkStart is a leading provider of cloud software for member-based organizations. SilkStart's Association Management System (AMS) streamlines operations through one central database that can be accessed anywhere you can find an internet connection. SilkStart creates beautiful and functional websites that are mobile friendly and can also integrate with existing sites. We simplify complex and time consuming tasks like member management, events, invoicing, payment processing, and communications.


SilkStart Features

  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

SilkStart Reviews

Great program - still evolving

Jan 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: The Silkstart experience has been a mixed bag - but silkstart was the first cost-effective multi-chapter association software package that we found that really did do what we asked for. There are a lot of features that should be there but aren't and a lot of features that work strangely. But the package as a whole meets our needs and is continually evolving and improving. I don't think we could do better for the money - and since we are willing to go for the ride with the company - we are grateful to be part of the push and pull that makes good software great.

Vendor Response

by SilkStart on January 11, 2017

Thanks Tamara, We appreciate the opportunity to get to work with SSPI as our first multi-chapter customer and to develop something new for you. I'm glad you feel we're good value for the money, that SilkStart Multi-Chapter is doing what you asked for, and that you see we are quickly evolving. In the past year, SilkStart Multi-Chapter has become a large part of our overall business and we greatly appreciate all of your input and help to take it from good to great.

No Surprises

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: CORE made the move from a proprietary system to SilkStark. The migration was seamless, the attention to detail was excellent and any hiccups were addressed in a very timely manner. It is incredible value for money.

LOOK NO FURTHER TO BE EFFICIENT

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I greatly appreciate a company that is constantly improving along with us. SilkStart has made the software a valuable tool for our company.

Very satisfied with SilkStart

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: For years, our professional association struggled with a website management company that was not responsive to our needs. Based on the recommendation of a sister association, we chose to move our website to the SilkStart platform. The staff at SilkStart helped us redesign our website and upgrade to a fresh, modern design. In addition, we now have the ability to manage our website on a day to day basis. As a volunteer-led organization, it is critical to have a website that is easy to use on both the front and back end. SilkStart made this possible. Most importantly, the customer support has been excellent. SilkStart listens to its customers and responds to those needs in a timely fashion. We have been very pleased with the services and support provided by SilkStart and highly recommend them to any organization looking for an effective member management software platform.

Vendor Response

by SilkStart on November 30, 2016

Hi Janice, Thanks for this review. We do our best to listen to our customers and respond to your needs in a timely fashion, so it great to hear this from you.

Global Chamber and Silkstart

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We're pleased to be working with Silkstart as our technology partner. We had looked at many dozens of technologies and even worked for over a year on another one before we decided on Silkstart. In the beginning there were a lot of learnings on both side, but we found their team to be responsive and flexible to our needs... many of which were unique at the time. Now they are hitting their stride and while there are still things we require for our unique business model, their technology and support has been instrumental in our success. Highly recommended.

Vendor Response

by SilkStart on January 06, 2017

Thanks Doug. We look forward to helping you grow your business as we grow ours!

Excellent product & support

Nov 10, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Silkstart has been with us right from the start up process helping with initial design and importing membership at the time. Support staff are responsive and timely whenever an issue arises that cannot be resolved with the online support. They have taken suggestions and improved functionality in many areas. Other suggestions have been retained for future improvements and I am contacted when suggestions I have made are going live.
Newsletters are full of suggestions about how to use the program/functions. There is even an excellent referral program.

Vendor Response

by SilkStart on November 23, 2016

Thanks Holly! It's great to hear you're happy with our support. It's something we pride ourselves on and a big differentiator for us in the market.

Pleasure to work with SilkStart

Nov 08, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Modules cover all the aspects of the business we need. The lay-out of the back-end is very clear and it is easy to understand how to navigation among the modules. When we had a problem with communications, they understood and developed a comprehensive group email program that is light years ahead of what it was when launched. They are good at explaining timelines, sprints and priorities.

Cons: Communications module still needs a lot of work. The templates are very glitchy, image library is difficult to use and cannot manage the images in any order. There's no easy way to send an event notice without creating it in group email module and building from scratch. The bandwidth of the developers, while improved, still seems limited and I'm not really sure where their priorities lie relative to our business functions and requirements.

Overall: We have been working with SilkStart for over a year now. Through challenges and tribulations of launch and post-launch, training and expectations, SilkStart was very helpful and supportive of our needs. Though the answers were not always what I wanted to hear, they always conveyed with more than just a "yes" or "no" that helped me understand the bandwidth and capacity of the program and the developers.

Vendor Response

by SilkStart on November 24, 2016

Thanks Kim. We appreciate that you value the support you receive and the value for money SilkStart provides. We're delighted to have such a progressive multi-chapter association on our platform and look forward to continuing to develop our features to meet your unique needs.

SilkStart Database and Website-a great choice

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use, many tutorials and FAQ to help problem solve, easy access to support with quick response time.

Cons: The cost was a little higher than that of others we compared.

Overall: I did a lot of research before choosing SilkStart and while the cost was a little more than the other comparable options, I felt that the customer service was extremely important and worth the extra cost. From the start, the people from SilkStart were very helpful and knowledgeable. Having never built a website and starting essentially from scratch, they helped guide me through the process and make important decisions on what to include in both the website content and database information captures, how to prioritize and tutorials on how to manage both the website and the database. We launched our site 5 months ago and we are so happy with the website. We are in the midst of registering for a big conference and the set up was easy for us to do. We were able to offer multi sessions within the conference as well as a variety of ticket options which has been extremely helpful. We had a few questions along the way, and after submitting a ticket, we had the questions answered within a couple of hours. SilkStart was a great choice for us!

Recommendations to other buyers: The structure they use to set up the website and database are easy to understand. The point person from SilkStart walks you through each step of the process which keeps the pieces in smaller chunks and helps to keep it from being an overwhelming project.

Vendor Response

by SilkStart on November 24, 2016

Thanks Tricia. We're glad to hear that our commitment to ongoing customer support was one of the things that won you over. Its great to hear the conference setup was also easy for you.

Love SilkStart!

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: SilkStart is one of the easiest pieces of software I have EVER used! I am confident that my chapter leaders can learn to use it with ease. I think that as it grows it's feature set will continue to round out. Custom development options would be nice. Also recurring meetings. I could see third-party plugins in the future. Great job overall though!

Vendor Response

by SilkStart on November 23, 2016

Thank you Amanda! In all honesty you have been one of the easiest customers to work with due to your technical skills and ability to implement things in our multi-chapter platform on your own. We were delighted to work with your organization and are happy you are satisfied with the end result.

Clear winner

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Affordability. Simplicity.

Cons: A bit more control over the template framework apart from the custom CSS would be great for the end users that have the know-how.

Overall: We recently migrated our old WP build with plugins duct taped together to give us the functionality we were after. There was no such thing as AMS when I built it.

After much research into AMS packages, SilkStart was the clear winner. Being based and hosted in BC, we get to keep our Canadian data on Canadian soil. Their packages are reasonably priced, and regardless of service tier, the UX is simple and intuitive. And while site templating is done by their build team, the custom CSS panel allows tweaks if you know your way around code.

Recommendations to other buyers: Take advantage of the custom CSS panel!

Vendor Response

by SilkStart on November 24, 2016

Thank you George. One of the value propositions we describe to customers is the advantages of SilkStart¿s all-in-one platform compared to Wordpress + several plugins cobbled together. Great advice on giving additional controls to sophisticated users.

Great choice for small to medium sized not-for-profits.

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Cost effective, fresh templates. various design options with the use of the many widgets available.

Cons: Not really a con, but the SilkStart is targeting a segment of the not-for-profit market.

Overall: One my major tasks in my first year of employment was to select a new platform for our ageing website and to find an AMS so that we could consolidate our various contacts. I researched a number of options and finally settled on SilkStart. Silkstart offers current technology (updates are frequently rolled out), fresh, modern looking templates and a robust contact/event management system.

The pricing is comparable to other more popular software solutions without the burden of a contract. The staff have been fantastic, and the transition was very smooth. It was also important that we find a Candian solution to our needs.

I would not hesitate to recommend SilkStart.

Recommendations to other buyers: Cannot recommend SilkStart enough, the whole experience has been very positive.

Vendor Response

by SilkStart on November 24, 2016

Thanks Martin. We pride ourselves on making the transition to SilkStart a painless experience and I'm glad to hear that you're finding SilkStart's features robust. Our modern website templates and technology help your organization stand out online and I'm glad to see this helped us stand out over the competition.

Good System If You Keep an Ace at the Controls

Nov 08, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The user interface and the support.

Cons: It is not as configurable as it should be. We think that for the price it should be doing more for us.

Overall: We use SilkStart on behalf of our communication system clients. It is a solid platform but do not fool yourself into thinking it is turnkey. You must have an ace pilot at the controls in order for SilkStart to do everything they tell you it will do. We relay heavily on support, which is good. The system could be more configurable and it ought to (but doesn't) include SMS.

Recommendations to other buyers: Beware of the sales claims.

Vendor Response

by SilkStart on November 23, 2016

Stephen, Thanks so much for your review. You are absolutely right that AMS platforms are like a vehicle that requires someone at the controls. We're delighted you rate our support, features and functionality so highly and hope we can continue to make it deliver increasing value to you.

The team works diligently with you and your members

Nov 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As the newly elected President of the Italian American Studies Association, I knew that our website required a redesign. Only three years earlier, our organization updated our website, but it had issues. I had never looked for a company that specialized in redesigning websites, so I started with Google searches. I found several companies and began interviewing each one. With each online demonstration, SilkStart became the clear leader in the responsiveness from its members to my numerous emails and features that they offered small organizations like IASA (we have approximately 500 members). Once the Executive Council voted in favor of hiring SilkStart, the one-on-one personalization that we received reinforced the confidence in our decision.

The team works diligently with you and your members. In our case, the webmaster of our website and myself went through training and approved each stage of the redesign. In fact, SilkStart were willing to create certain widgets that they didn¿t offer as we were working together to finalize the site. The new platform works across all devices such as tablets, smart phones, and desktops. Our old website was unable to do this. Ultimately, I highly recommend Shaun and the team at SilkStart for any organization, small or big, that is looking to redesign their website.

Vendor Response

by SilkStart on November 24, 2016

Alan, thanks for this review and for choosing to come on board with us here at SilkStart. Your new mobile friendly website looks great!

SilkStart for the win!

Nov 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we launched our site back in 2009 it had all the bells and whistles. But as time went by, best practices took a new shape and Drupal snuck out the back door. The Silkstart team listened to all of our concerns, paid attention to our wish lists and threw in extra tools to make the entire site seamless. VIATEC was the first to use SilkStart's job board platform, and boy did they deliver.

The Job Board was critical as it is one of our largest revenue generators, and helps attract new talent to Victoria. Job Posters can now purchase and manage their own listings, and job seekers can easily search the user-friendly platform. Transactional data is also easily captured in SilkStart.

The new VIATEC.ca is not only what we were in need of, but it actually represents who we are and allows us to show off our members more efficiently.

We now have an all-in-one system that is super simple and easy to maintain. As a bonus, their team quickly responds to our feedback and works with us to use their software to accomplish our association¿s goals. SilkStart for the win!

Vendor Response

by SilkStart on November 23, 2016

Thanks Tessa. It's great to have a progressive technology association like VIATEC on board with us. We feel it challenges us to continually work to improve the platform so that we can continue to meet your needs. Your organization is also a stellar example to our other customers, and we regularly showcase your job board and how effective it is at generating non dues revenue for your association.

Finally - It's easy to join our association and register for events online!

Jul 27, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Finally - It's easy to join our association and register for events online! Our members see a modern website, and our volunteer staff can easily manage events, memberships, payments, and more, using SilkStart's tools. I'm always impressed with the personal response I get from the SIlkStart support team. They are always-on-top of any issues arise, and they really work with you to make sure you are satisfied.

Vendor Response

by SilkStart on November 24, 2016

Thanks Brandi. I love your opening line. Making it easy for members to join an association and sign up for events online through a modern website couldn't be more core to what we do.

Helped Us To Grow Our Chapter Membership!

Jul 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: With professional guidance and help from SilkStart, NAWIC Atlanta can now use our website for marketing and networking in the construction industry. This has helped us grow our chapter membership. Making changes to our website is easy, and we now have a professional looking marketing tool we are proud of. The help and guidance provided by SilkStart has been timely and professional for all our needs.

Vendor Response

by SilkStart on November 23, 2016

Thanks for your ongoing support Melissa. We continue to bring on additional NAWIC Chapters and look forward to supporting them in the months and years to come.

The answers to all of my needs

Jun 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Silk Start not only provided the answers to all of my needs; they exceeded expectations by weaving database management into an integrated website. I finally have control over my database and I manage my own website, instead of outsourcing the website to a third party.

Vendor Response

by SilkStart on June 12, 2015

Thanks for the review Keith and for your continued reliance on our product and service.

Very impressed

May 18, 2012
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: The editing capabilities of this software is brilliant, I loved that it was so intuitive to do things that even my most technologically challenged staff could figure it out
Customization options
integration with our accounting software
social media features really helped boost our image
It's pretty much everything we needed in one easy place

Cons: The 30-day trial thing doesn't really do the software justice so we almost didn't choose it

Overall: Overall I highly recommend this software for organizations which want to promote their their members.
I was very satisfied with everything they did and with how quickly they were able to set everything up because I know other products can take up to a year to be fully functional

Vendor Response

by SilkStart on November 24, 2016

Thanks Lynn. I recently reread your review and realize you make an excellent point. We offer a free 30 day trial of the software so you can see firsthand what it looks like and how it works. We do this because many of our competitors hide their product behind a sales team and you only get to use it once you sign on. That aside, I agree that a demo by a member of our team, plus taking a look at other customer sites we have built is the best way to really see what we are capable of. The trial doesn't totally do that justice as everything isn't yet configured to your specific needs.