Who Uses This Software?

Fashion & Accessories, Home Furnishings & Furniture, Gift Stores, Sports, Hobbies & Music, Specialty Food & Beverage Retail, Health & Beauty Retail and Electronic & Computer.


Average Ratings

83 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Vend
  • www.vendhq.com
  • Founded 2010
  • New Zealand

About This Software

Vend is a cloud-based point-of-sale and retail management platform for brick and mortar retailers. It enables retailers and other businesses to accept payments, track customers, manage inventory, provide loyalty incentives and run business analytics for real-time insights into business performance. Retailers using Vend have access to a suite of sophisticated tools more powerful and intuitive than the enterprise systems used by retail giants, at a fraction of the cost.


Product Features

  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Customer Database
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Purchasing
  • Returns Management
  • Sales Tracking

Product Reviews

Great, low cost option for a quality POS

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Simple to use. Flexible, and can cover multiple locations. Very easy inventory management, and can do inventory counts right online, and you can break up products into categories.

Cons: There isn't much. The only thing that I wish it could do is easily sync inventory with Enterprise desktop editions of Quickbooks. It does support Xero and Online Quickbooks.

Overall: Point of sale needed for retail business

Staff that enter in new stock items, are also be granted access to All your sales history

Feb 21, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Great easy to use systems on the front end, stable data base that despite having over 6,000 items with in it doesn't miss a beat. It professional looking. Elegantly handles discounts by either % or by dollar value. Great reports. Integrates well with Xero and my website.

Cons: Beware Employers, anyone who can enter in new stock will see everything, sales history, reports, you sensitive business data, your business health. Download load it try it for yourself. I have raised this with Vend, and my response back was "Is this really a problem?".
For me it is.

Overall: We have been using Vend for 2 years in a retail shop.
Cons;
Beware Employers if you want your staff to enter in "new stock" no matter how junior they maybe they will be able to see all you sales history totals daily monthly, your financial health. Are you ok with that ?
If you don't have many new stock items then that may be fine, but in my case we have new products monthly so all my staff get to see how the business is doing and they see the big amounts of money coming in leading to discussions and justifications about the expenses with union delegates. Would you as an employer really want that, all your sensitive business data out there for all who enter in new stock to see ?? Would you be ok with a competitor finding out you business health ? I,m not. !!

Moving forward what I would like to see in Vend is a stock entry window, or a class just above general cashiers but, below managers for stock entry and stock management, creating new items etc.

Well that is my only Con .

(Pros)
If that mentioned above is not a problem for you then the rest of Vend is great !!!
Download it and try it out for free, see if it is for you .

For me sadly, it's a deal breaker and after two years I'm looking for another POS solution.

Recommendations to other buyers: This is great software for POS takes a little bit of learning but works well, even when its off line then it will re-sync when it comes back on. But stock management of new items must be done by trusted individuals as the access level for normal staff, is far too high for this role.

Vend review

Feb 09, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The UI and layout is clear and simple.

Cons: buggy when adding products. Cannot add products on the fly or do special orders. Cannot do work orders.

Overall: Been using this system for over a year. Some of the features can be a tad bit buggy, but over all easy to use for a basic retail store they doesn't require work orders, or Special orders.

Great iPad POS for large businesses

Jan 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Loyalty Program,
Payment Intergrations,
Easy to use

Cons: If a monthly cost bothers you then it could be a con

Overall: Vend is a great app for businesses willing to dish out.

Vend makes the price tag worth it but having a great designed app which packs a lot of features for a great experience.

One thing that makes Vend great is the loyalty program and the integration with PayPal Here and Tyro (in Australia) for quick and easy payments.

After getting a client to switch to Vend their staff has really appreciated it as everything just works properly and the interface is a lot cleaner.

Customer Support is Amazing!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Great product for running a retail store! The product works very well and set up is quite easy.

Cons: Depending on merchant account, the software doesn't always allow refunds to be performed at the till (iPad).

Overall: I love the functionality of VEND. I like how you can categorize products as well as search for them. They continue to improve their software offerings to accommodate the needs of the retailer. Whenever an issue came up, they were immediate to respond and resolve the problem. Their training team is amazing! No surprise hidden expenses!

Recommendations to other buyers: Use your training resources and tap into the wisdom of the team for a smooth set up!

Awesome and getting better

Sep 05, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has been a great ally for our store in terms of accesibility integration of all things related to handling our business. Vend is also in constant upgrade with even more powerful options each time. Support is great and a lot of materials are available. My only concern with cloud based programs is if they make an unfortunate upgrade that affects usage, there's no possibility to stick with the older version.