Who Uses This Software?

Field service companies large and small, including franchises.


Average Ratings

19 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Vonigo
  • www.vonigo.com
  • Founded 2011
  • Canada

About This Software

Vonigo helps streamline the field service management process from end-to-end. We offer a unified suite of configurable cloud-based modules including; scheduling, online booking, work order management, estimating, dispatch, routing, GPS, CRM, invoicing, payments, reporting, and more all accessible over the internet from any desktop or mobile device. Millions of jobs have been booked and managed with Vonigo. Join us for a Free demo today.


Product Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Product Reviews

This system keeps me organized even on the most demanding and craziest days!

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: I am able to tailor it at any time to fit my needs. There are always changes in procedures no matter what field you work in, and this software allows for changes without having to wait for an IT or bother a customer service rep. Plus it never goes down!

Overall: It keeps me so organized and all the information I use on a minute to minute basis is right there!

Great system with all the features needed to run a successful business!

Jun 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Detail options available
Reports are fantastic for looking at certain aspects of your business
Easy on the eyes

Cons: 30 minute time increments, 15 minutes would be preferable
I wish some of the screens were more customizable

I could not imagine running my business without this product and the people who support it!

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It handles many complex situations with ease. Lots of thought into making it user friendly. Allows changes without a lot of hassle. Love the color coding features and the report writer. I can have real time data in an instant which is necessary for me to keep a handle on the business.

Cons: Wish there was 15 min increments in timing for the scheduling piece of the program. Would like to see some of the redundancies eliminated with data entry but they are no where near a deal breaker.

Overall: Besides the day to day operations of my mobile pet grooming business, this software provides me with real time data on performance. I can pull reports with very little effort, download info into excel and manipulate it to tell me what I need to know. Also provides quick ability to identify clients to call using many variables.

Great product, easy to use, and works well in the field.

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The reporting feature is very robust and user-friendly. We receive lot of positive feedback from employees and clients.

Cons: There are a few additional things I'd like to see, but nothing super important as it works great.

Simplifies everyday work with customers and within the team.

May 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Specially designed for mobile service businesses and meets almost all our needs. Helps to grow. Positive attitude, involvement, helpfulness, willingness to improve. A few minor bugs and features to be added, but a great product I highly recommend.

Cons: There are some bugs that need to be fixed as well as some features need to be added in order to improve capacity even more.

The team was helpful and knowledgeable. They took my processes and adapted their system to work.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use and customizable. The reporting is solid and the abilities of the system are great.

Cons: Could be a little more robust in some areas but there are few Cons.

Overall: When I decided to look into a FSM platform for Grind2Energy (an Emerson Electric company) I searched through many platforms.

Out of all of them VONOGO offered the best solution for us. They were able to adapt to our needs and incorporate the items we needed to manage our service operations. We were able to set up three distinct areas of Service Repair, Installation and PM's. The inventory piece is well thought out and we will roll out the online scheduling to interact with the installation portion of the system soon.

The ease of use and cloud operations make this ideal for us. With how they walk you through every step of the process and their understanding of service it was a blessing working with the VONIGO team. We are very happy with the decision to go with VONIGO for our FSM solution.

Powerful, comprehensive, and reliable software that does everything we need and IS SCALABLE.

May 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: It's custom designed for a mobile service business like ours so it has helpful functionality I didn't even know to ask for. It's a one stop shop for all aspects of our work... Quoting, converting a quote to a work order and invoice, multi-job work orders, teams collaborating, invoicing, payment, recurring payments, scheduling, web booking... It's awesome.

Cons: Some simple things that we do often take more steps than our old software used to take. Like - to bill a client for just 15 mins work for a quick phone call takes more clicks than it used to. Overall that time-cost is a very small price to pay for the massive time saving in all other areas of our business, and we're just moving our clients to monthly memberships and retainers that give them unlimited "quick calls" phone support.

Overall: Every aspect of our business, client requests, scheduling, quoting, invoicing, payments - is handled in a one stop shop. It's like it's custom built for us.

Vonigo CRM

Apr 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: I like the people behind the software and their commitment to iterate and make changes to achieve what we as a company are driving to deliver.

Cons: The user interface I would say is still developing. However I am confident that will continue to improve as the produce matures.

Overall: The support that we've received from Vonigo as we scale our business has been tremendous. They are receptive to feedback, open to our ideas and iterations, and focused on delivering real value with their software. I've been particularly impressed with the senior leadership's commitment to problem resolution and their openness to our ideas and suggestions.

I would recommend Vonigo to any small business looking to grow quickly and am happy to be a reference for the improvements they've made possible for our company.

Recommendations to other buyers: Committed senior leadership make this choice worthwhile for any small company looking to scale.

Vonigo Review-One Month into the Service

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Customization, ease of use, ease of implementation

Cons: Sometimes there is a delay in the speed in which the customer gets the email of our invoice by 6-12 minutes.

Overall: You have to change your rating system for Customer Support. It does not Truly reflect the level and type of customer support you get with Vonigo. You have to add an extra couple of stars! my contact is EXCELLENT! I have emailed him all time during the day and night and received a quick response. Best of all any issues that arose in the field or questions the technicians in the field, the actual users of the system had or custom changes we needed done were done IMMEDIATELY, not an hour later etc....

Recommendations to other buyers: Stop sitting on the fence and request a demo. One of my Franchisees asked why didn't we do this a couple of years ago? That is the same question I am asking myself.

Superior Way To Manage Our Business!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Vonigo for our day-to-day operations and are thrilled with it. It helps us organize our schedule, our customer database, and to help us book jobs quickly and easily.

Expectations Exceeded

Nov 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It will completely handle and track my business with the functionality of growing with us as we grow.

Cons: NOTHING!!!

Overall: I signed up with Vonigo after 5 years of sitting on the fence. Mike McWilliams is my representative at Vonigo and he walked me through the process and what it could do for my company LEAKPRO. I have come to learn he understated what it could actually do for LEAKPRO. Most sales people overstate and under deliver, not the case this time! Mike sold me on what Vonigo can do for me now, yet the system is there to add on to and grow with my company. We need to get to the next level and away from hand writing invoices to all our customers, what better way then using an iPad with signature capture and sending the invoice immediately to the customer. How Professional! I stared the on-boarding process yesterday, November 25, 2016 with Nabeel Rehman. I was nervous! We are an Automotive company, that is what we do best and I was very nervous of making the plunge to Vonigo or any other company for my operating system. I was sure I would have to spend a tonne of hours and manpower and I was afraid I would not understand it all. Well Nabeel put my fears to rest and in 1 hour I get it!!! What was I afraid of and what was I waiting for all this time??? I could not believe how easy Vonigo is to set up and the seamless integration with Quick-Books and the Excel file drop which will avoid me spending hours entering the data by hand and save me $1,000.00's in manpower. The money I lost over the time it took me to sign up with Vonigo due to ineffectiveness in my company is crazy! The Vonigo platform will allow me to manage my business and have control over the reports and see what my franchisees are doing. The time savings alone in book keeping per month will more then pay for the service. New franchisees coming on board will be fast and easy . I can't wait to roll Vonigo out to all my franchisees in the next couple of months. Best part is I have the support from Vonigo as we are not the most tech savvy people, and you don't have to be to use Vonigo! Vonigo are there to answer all my questions, I don't feel all alone. What was I waiting for all this time???

Recommendations to other buyers: Get the demo, don't wait like I did.

Anthony's Closets review of Vonigo

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: User friendly

Cons: A few of the functions take longer to navigate then we'd like. Such as getting a down loaded document from a job you need to press 4 different functions.

Overall: From the very start the staff at Vongo have been a pleasure to work with, Mike McWilliams and the king of smooth Nabeel Rehman. Very patient in the begin yet moving us along in a timely manner to meet out schedule goals without letting us get to far ahead of ourselves.

Recommendations to other buyers: perhaps there could be a catalog of other company's templates that are similar to the one we are creating.

Finally !!!

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: User friendly and customizable

Cons: None!

Overall: Vonigo is just what my moving and storage needed! The software is simply amazing ! User friendly , customizable and great support ! Thanks Vonigo!

Recommendations to other buyers: If you are looking for a software to streamline your business , this is it !

Great investment

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
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Pros: Ease of use and benefits of product

Cons: With the growth of the Vonigo model the support hasn't been immediate like it was in the past. In my business there are many times I need immediate fixes and haven't had that in awhile.

Overall: If you care about your bottom line and the longevity of your business, this software is a must have!

Great Software for forward thinking small businesses

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I have used Vonigo for 5 years. The system is unbelievably robust, and the support is second to none. I highly recommend Vonigo to any business leader looking for a seamless, paperless software that is easy to use, and incredibly adaptable.

Vonigo Delivers!

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Here at Goodwill Industries of the Southern Piedmont (Charlotte, NC), we have been using Vonigo since 2013. We were the first Goodwill Agency (Goodwills are regional in nature) to utilize Vonigo for the management of our Home Pickup Program. Prior to 2013, we have a small Home Pickup program where we conducted 25-30 Home Pickups a month. With the use of Vonigo, we were able to increase that number to roughly 250 Home Pickups per month. The beauty of Vonigo is that it allows our donors to go online themselves and book their own Home Pickup. Well over 50% of our bookings are now done online, which frees our admin staff up to do other meaningful functions. Vonigo is also intuitive enough that it allows us to maximize our pickups and build efficient routes each day. Their customer service is excellent and has always been there to assist when needed. I highly recommend Vonigo if you are looking for a robust online booking solution that's combined with a complete business management system.

Great for multi location business

Mar 28, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: We started using Vonigo around 6 months ago and found the software to be very adaptable and made us think differently about how our business is run. We found John to be extremely responsive and very accommodating, he made the sign up process very easy and we were up and running really quickly which is more than I can say for other software providers that take ages to import your data and provide training. John is more than happy to answer any of your questions to make sure you fully understand the system. We are a small business and Vonigo worked well for us as it would if we were larger too. Recommended

Vonigo provides an exceptional SW experience with amazing customer service!

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Aussie Pet Mobile is the world's largest provider of mobile pet grooming services. We are an appointment based system and our scheduling and database management software is a critical component in our franchise operations. A speedy, accurate and 100% stable online environment is crucial to us and our franchisees. We have used the Vonigo system for our scheduling and database management for nearly 3 years after using another system for the prior decade. The Vonigo system is 180 degrees better than the previous system we used. It has never failed, slowed or gone down. The speed is excellent and works just as well in the field on mobile devices as it does in an office. We needed a software platform that was live, in real time and extremely nimble. Vonigo delivers. The measure of a great SW system is their customer service and Vonigo's customer service is outstanding. If you need a SW platform and customer service team you can count on 100% of the time, I strongly recommend Vonigo's system.

Future of Field Service Software

Nov 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company Better Life Maid is a multi-unit house cleaning service. We picked Vonigo because of the ability to manage multiple units seamlessly from one call center based software platform. As we plan our expansion, we believe that the Vonigo platform will allow us to maintain a centralized office system that handles sales, marketing, dispatch, scheduling, customer service, billing, and nearly every day to day function of our spoke offices. All we need to do is focus on hiring and managing staff in those locations, and allocating supplies (which we can track in Vonigo as well).

One of the key features that has kept us with Vonigo is their robust scheduling system. It allows us to manage a complex system with rule based bookings. This is important so our teams are not booked too far away between jobs. That way our sales people don't need to have an intimate knowledge of each location and its operations, but merely follow the rules applied to its routes and days.

This is especially important as we have implemented Vonigo's online booking portal. We saw the need years ago to move to an online booking system, and we were one of the first in our vertical to do so. Online bookings now make up half of our new client sales for first cleanings. We anticipate this to become a significant part of our revenue stream and growth strategy in the coming months and years. Very few other software suites allow anything nearly as robust or as complete as this feature.

Vonigo still lacks a couple features we want (what software doesn't). It still does not have a customer portal complete as of November of 2015, but that is on the roadmap for early 2016. This will allow our customers to manage their own accounts. Check on past or upcoming visits, update their credit card if it has expired, and make schedule adjustments on the fly as long as they will fall within the route based rules we have applied to the schedule. We believe this with the online booking portal will allow us to scale, while maintaining a leaner back office footprint, and increasing overall profitability.

Roman the main developer of the software, and John are very responsive to your requests, and I feel like I have been a partner in the development of this software over time. Obviously no software has everything baked in from day one, but I see constant updates and improvements from the Vonigo team based in large part to the requests and needs of their clients.