Who Uses This Software?

Small businesses & departments of larger companies - designers, web developers, consultants, IT services, software companies, PR, marketing, SEO, SEM and freelancers


Average Ratings

39 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Pricing Details
    No long term contract. Month-to-month. All plans include unlimited users.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Pelago
  • www.pelagodesign.com
  • Founded 2000
  • United States

About This Software

Intervals is online project management software that marries time tracking & task management in a collaborative space with powerful reporting that is uniquely designed for the needs of small business. Ideal for designers, web developers, consultants, creative agencies, IT services firms, and communications companies. Intervals is currently being used in over 100 countries. Fully hosted and online, no software to install. Be up and running in minutes. Free thirty day trial!


Intervals Features

  • Budget Management
  • Bug Tracking
  • Collaboration
  • File Sharing
  • Gantt Charts
  • Idea Management
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

Intervals Reviews

Excellent value for money

Jun 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Brilliant tutorials, exceptional customer support. Getting started was far easier than the products I tried before

Cons: I find I still manage to spend a lot of time 'managing my project management', rather than doing actual project management. Having used a couple of other software packages though, I honestly think this is mostly just in the nature of the work rather than anything from Intervals

Vendor Response

by Pelago on July 28, 2017

Ben, thank you for the review. We're glad to hear Intervals is a good fit for your business. We understand what it's like to spend a lot of time managing projects. We hope Intervals helps cut down that time. We've recently launched a new interface, called Modernistic, that might help streamline projects. It can be found under the Settings & Defaults / Themes section on your account.

it's very easy to use.

May 17, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: it's very easy to use and timers for task it's very comfortable to control this. Daily mails with the memorandum of the tasks expired are very well

Cons: I think it is an application that is growing and there are enough things to be complete, but I think they are in it, for example, there would be a type of cost typology. You can not define neither days of work nor ability to work.

Overall: Project management, and ease of putting the hours dedicated to each project.

Vendor Response

by Pelago on July 28, 2017

Javi, thank you for the review. We're glad to hear Intervals is a good fit for your business. We'd love to hear more about your thoughts on cost typology and defining days and abilities to work. We've recently launched a new interface, called Modernistic, that might help streamline projects. It can be found under the Settings & Defaults / Themes section on your account.

This is my second round with Intervals. I love it.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Easy to use. Great reporting. Lots of options. Easy to share info with others. Invoicing function is great. Repository is great.

Vendor Response

by Pelago on July 28, 2017

Lucille, thank you for the glowing review. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

We are using Intervals since many years and overall we are very happy with it.

May 12, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: We really like that it's not just another ticket system, but also can be used as time tracking and project management-tool.

Cons: We would like to see more customization features - we have a lot of users which don't want to go very deep into a new software and the loads of features is way too complicated for them. For example, it would be great to have an option that a project haven't got any modules or milestones and then none of these options would be shown.

Vendor Response

by Pelago on July 28, 2017

Lukas, thank you for the thoughtful review. We're glad to hear Intervals is a good fit for your business. We can understand how limiting the interface to only what's being used could be helpful. We'll add this idea to our list of potential improvements. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Good robust project management software

Mar 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Speed and robustness

Cons: It's look is a little dated

Overall: We've been using Intervals for 5 years; it was the first SaaS app we started using. It works well for our small business; we have a core team of 5 FTE and 100s of projects.

Vendor Response

by Pelago on March 10, 2017

Thank you for the feedback. We appreciate it. Regarding the look, we are actively working on updating the user interface. If you would like to be part of the beta tester group please email support@myintervals.com to be added.

I've been using MyIntervals for over 5 years and looking forward to another 5!

Mar 03, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a small business, MyIntervals hits all the key points we need to successfully manage our projects easily and cost effectively.

Vendor Response

by Pelago on July 28, 2017

Toby, thank you for the glowing review, and for your five years of continued business. We wanted to let you know we've launched a new look. Check out the Modernistic theme in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.

Quality and consistency with low price

Mar 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Intervals was a key tool for establishing processes within the company, along with our customers.
The cost-effectiveness of Intervals is the best for time tracking and project management tools.

Vendor Response

by Pelago on July 28, 2017

Guilherme, thank you for the glowing review, and for your years of continued business. We wanted to let you know we've launched a new look. Check out the Modernistic theme in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.

Does what I need it to do for the most part

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Project functionality is great, but more customization when it comes to invoices would be great. It would be nice if it named your invoice based on the customer and date, instead of just invoice.pdf.

Vendor Response

by Pelago on July 28, 2017

Jason, thank you for the review. We can understand that more customization with invoices would be a great help. Although we don't have any plans for it currently, we might add more features in the future to make invoicing more flexible. We also wanted to let you know we've launched a new look. Check out the Modernistic theme in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.

Does What It Says It Will Do

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Ease of use. Simplicity in the UI with power-features not far away

Cons: Nothing. I wish more software was this straightforward (and I'm looking at you Microsoft Office...)

Overall: We used Intervals for several years and have never encountered a bug. It replaced an in-house product. The management types like the reporting and dashboard facilities. For ordinary users it is straightforward to enter time and navigate around. The problem is getting users to do it regularly - but that is a problem with the humans not the software!

There are lots of power-user features (e.g. saved searches) that we adopt over time. There's probably lots more that we could pick by reading the help but as engineers we never read manuals!

We have integrated it via its API with our in-house issue tracking software: the integration was a little awkward but once set-up hasn't given us any problems. Technical support has been quick and friendly.

In summary: it's a quality product that does what it sets out to do well.

Vendor Response

by Pelago on July 28, 2017

Kevin, thank you for the encouraging review. We're glad to hear that Intervals is a good fit for your business. I wanted to point out that Intervals has a new look. It's called Modernistic and is a theme that can be found in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.

good, but could be better...

Feb 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: i've been using intervals for a few years now.
basicaly, it answers our needs, but the main thing I feel missing is an integration to services like zapier, which are the only way to sync with our sales CRM...

second, i think the task view should be much more intuitive.

thanks!

Vendor Response

by Pelago on March 23, 2017

Thank you for the feedback. We are considering integrating with Zapier and appreciate the feedback. We have been rolling out more and more integrations and Zapier has a good chance of making the list. Regarding the task listing, we are actively working on overhauling the user interface and the task listing will be changing. If you have any specific questions about the changes please contact our support team (support@myintervals.com).

More powerful than I know

Feb 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use

Cons: Not knowing all what it can do

Overall: Intervals is a great tool to track your projects, hours, tasks, etc. For us, it is a very easy tool to see our multiple projects and track our time across all of them. I do know that we are barely scratching the power of Intervals, but what we do use is great!

Recommendations to other buyers: Read the guides and manuals. Watch the videos

Vendor Response

by Pelago on July 28, 2017

Thanks for the review, Phil. We're glad that Intervals is a good fit for your organization. In case you haven't noticed, we've launched a new look. it's called Modernistic and should make Intervals even easier to use than before. It can be found in the Themes section under Settings & Defaults. Cheers, John

Nice but needs more

Feb 18, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Price point is good. It is easy to use.

Cons: Lack of features, difficulty in integration

Overall: We are are active users of this service but there are many things that it doesn't do well. We find that getting this integrated with our other systems is a challenge and that other products on the market are beginning to offer attractive features. As changing platforms means that we need to change our business practices we are not looking to move (at least in the near term) but at some point other features may attract us to other platforms.

One challenge is integration with our accounting software Saasu. The ability to invoice within Intervals is OK but it isn't an accounting tool.

There are many features that would be useful and I have suggested adding tags to all of the levels as a feature request in the past so that we can better identify groups of tasks or projects. Reporting isn't great and we find that we have to export the data and use other services to get the reports that we need.

New features don't seem to appear that often which does make me wonder whether this service is seen more as a cash cow for the company than an actively developed service that will maintain its competitive edge over time.

Recommendations to other buyers: Needs more active development

Vendor Response

by Pelago on April 20, 2017

Thank you for taking the time to give us feedback. We understand how integrating Intervals with third-party tools can be a challenge, and it's one of the areas we are improving. We've recently launched a few more integrations, and we're currently evaluating which ones to add next. Our goal is to continue adding the features and integrations that will benefit the majority of our customers the most. We'll be taking your notes into consideration as we do so. Thank you, again, for sharing.

Good value for money. Useful.

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Cons: We are a consulting services company. Our business management uses some concepts that are not available (yet) in Time Task. We use cost rate and billing rate to manage our projects. TimeTask is not ready, yet to let us manage our project based on the margin generated by those two rates. So we dont full explore all the features. Also, it would be interesting to have expense report forms for employees (like the time report forms). We charge the projects with expenses from our employess.

Overall: My company is using TimeTask for more than 7 years. Its not completely adequate to our activity, but we take advantage form lots of features.

Vendor Response

by Pelago on April 20, 2017

Thank you for the review. We appreciate your feedback on cost rates and billing rates. We can see how these features would help your business management needs. We're always looking for ideas on how we can improve our software, and we'll make note of these suggestions. Thank you, again, for reviewing Intervals.

RidgeRun Engineering Review

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Simple task management and time management in a great web based tools. Intuitive, not over featured which is the plague of many tools. Good reporting, fantastic customer support

Cons: We really would like a simple customer inquiry, estimating and resource planning front-end with the same simple interface, not over featured, but covering the 80% of common requests. Invoicing should have an ability to have non-labor invoices kept out from the labor reporting. Payments made on non-labor items seem to subtract from the outstanding balance report which is what is used to determine which customers have outstanding labor items to bill. This has lead to some time against customers projects to not get billed. We have worked around it in a clunky way by creating "For billing purposes only" projects. All these extra projects take from the number of active projects which drives our license cost, but is necessary to avoid missing billing for labor spent on projects

Overall: The tool is excellent for cross / site, global task management, time tracking and invoicing for time billed on an hourly basis. We also sell software and had to work around some issues to reflect invoices for software sales in the system. We are really looking for request tracking, estimating and resource planning in the same intuitive, simple method as the other features. Intervals folks are fantastic at customer support.. Great rating for the features that exist!

Recommendations to other buyers: I think I have detailed the request for customer inquiry management, project planning and resorce planning needs as well as desired changes to the outstanding balance reporting. Thanks again for a wonderful tool for our business!

Vendor Response

by Pelago on April 20, 2017

Thank you for the review. We appreciate you taking the time to give us feedback. We've been considering some lightweight estimating and resource planning tools, so thank you for sharing how that would be useful. we'll be sure to update our roadmap if we move forward with any of them. Meanwhile, take a look at the request queue, found under the Tasks tab, for managing customer inquiries. We've also added a lightweight resource allocation report that may help with resource planning.

Great product.

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Web based platform and ease of use.

Cons: lack of reporting options for my profession

Overall: We have been using for over a year now and the platform works great. There are some reporting issues we would like to see added but overall Intervals works wonderfully and fits our need.

Vendor Response

by Pelago on April 20, 2017

Thank you for taking the time to review our software. We sincerely appreciate the feedback. We are glad to hear that Intervals is working for most of your needs. We do our best to make the reporting flexible enough to handle a wide variety of use cases. But we understand we can't hit them all. Please feel free to reach out to us at support@myintervals.com with ideas on how to make the reports better. Meanwhile, we do have two options that might help plug in some of the missing pieces. One is the option to export report results to Excel, where the data can be modified more. The other option is our RESTful API, which can be used to extract raw data for building custom reports.

Intervals - Potential for more

Feb 17, 2017
5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Integrating light PM into a time tracking tool

Cons: Invoicing needs to be fleshed out to include escalation and notifications plus links to portal payment options

Overall: Wish this had notification and escalation for invoices tied to a portal rather than email or PDF invoices.

Also additional PM features such as GANTT charts and sub tasks

Vendor Response

by Pelago on July 28, 2017

Julio, thank you for the thoughtful review. We're glad to hear Intervals is a good fit for your business. We can understand how more powerful invoicing would be helpful. Thank you for sharing your ideas on invoicing. We'll add this idea to our list of potential improvements. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Almost perfect

Feb 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Time tracking, timer, ease of task assigning, reliable

Cons: Sometimes employees cant figure out where and how to enter their hours and their hours get lost. If they dont use the specific tasks, or task criteria, I dont see their hours. Its weird I know

Overall: Ive been using Intervals for time keeping for my small company for several years now. I know that Intervals does much more than I use it for. However for my purposes it seems adequate. My staff wants me to switch to Harvest or even basecamp, I like you guys and continue.

Vendor Response

by Pelago on April 20, 2017

Thank you for weighing in with your feedback, Stan. We appreciate the feedback on the time tracking usability. We are currently working on redesigning the interface and we are improving on time tracking in the process. If you'd like to be a beta tester please reach out to us at support@myintervals.com. We'd love to find out more about how we can help employees understand time tracking better with our redesign.

DCSI Review

Feb 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The price and ease of installation.

Cons: Lack of customer support

Overall: Overall this tool has done what we need it to do. I would like to see QuickBooks integration at the click of a button. Also, without a 'live chat' or phone number to call, customer support in inadequate.

Vendor Response

by Pelago on April 20, 2017

Thank you for taking the time to review Intervals. We appreciate the feedback. We do our best to provide quick responses using email support, but we can understand how a live chat or phone number may be more adequate. We've made note of this idea. Meanwhile, we'd love to hear more about how we can make our QuickBooks integration more intuitive. Please feel free to follow up with us at support@myintervals.com

I have used Intervals for many years now, there must be a reason...

Dec 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Being an R&D Manager this on-line tool has helped me a lot in my work. Project planning, task management, time tracking, graphical presentation, tables and lots of useful tools; It's all here. I have used it in various companies and the own one-man consultancy. I appreciate That it is easy to change the plan and cost as the needs change in terms of the number of projects and co-workers. Sometimes I have looked for alternative similar solutions but found Intervals being very good and cost-effective for my needs. I can always show good facts for senior management or customers when needed. It's easy for the team to allocate, prioritize and manage tasks with Intervals. I really recommend it!

Vendor Response

by Pelago on July 28, 2017

Leif, thank you for the thoughtful review and your years of commitment to our software. We're glad to hear Intervals is a good fit for your business. And we appreciate the recommendations! We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Great software to track billable versus non-billable hours

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use this every day to track time and set project alerts. It's been a great and easy to use and share with our employees.

Vendor Response

by Pelago on July 28, 2017

Jeff, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Yes, I gave it all five stars

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Great user interface
Reporting tools
Value for the money

Overall: What we really appreciate is attention to details. One of the best user interfaces (UI) out of many web applications we used for the last 3 or 4 years. Very intuitive.
Reporting tools are priceless!
Overall a great application, would recommend it to anyone wholeheartedly!

Vendor Response

by Pelago on July 28, 2017

Dmitri, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Get as granular as you want

Sep 30, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Reliable up time, easy to learn, variety of reports available

Cons: Can't really manage the portfolio of projects (seeing across team members and tasks to understand where we have capacity).

Overall: We've been using Intervals since we were a 3 person studio and find it a solid, reliable way to keep track of project time and tasks. The team finds it easy to learn and use, and i like the variety and options of running reports.

Only recently did we start using the "subtasks" checklist to group items together and not drive ourselves crazy - a great move. We will set up templates using this method, to give each new similar project a good head start on what needs to be done, in what order, and in what time period.

I appreciate being able to set time estimates so the producers know how they are tracking against budgeted time. The new dashboard helps us get a big picture of the budget. I hope the next evolution of this tool will allow for improved PPM (Project Portfolio Management) so the project managers can see where we have gaps in our schedule and an opportunity to shift work around or accept more.

Vendor Response

by Pelago on April 19, 2017

Thank you for the review and feedback. It's great to hear how Intervals is helping your agency. I wanted to point out a relatively recent report we created, called the Resource Allocation Report. This report will provide some lightweight resource planning help. It works by dividing up the task estimates across the days its scheduled and the people assigned to complete it. This should help seeing current capacity across tasks and projects. Regards, John

Great all around Product! Highly recommend!

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I like most the external request queue. I will often send emails to this as a reminder and has made tracking projects and submitting projects very easy. No complicated forms to fill out. I like the ability to run times and input data at a later date. The reports have been very helpful for performance review and project audits.

Cons: I would like it to be more adaptable to forms and collaboration with online users. It is hard to get everyone to always change statuses and track time - but I think that is a people training issue. We don't invoice so it would be nice to maybe turn off some of the functionality that we don't use. Would love to get some training or webinars on how to better use this software.

Overall: We began using Intervals several years ago when our In-house Creative Services team outgrew the Excel Spreadsheet. We were inputing data, tracking project, etc. through Excel and then time tracking through Harvest. It was very redundant with an excessive amount of data entry for each task that came in. We were looking for a simple solution, easy input, and time tracking. Intervals had all of the feature that we needed. It's worked very well.

Recommendations to other buyers: Maybe make it easier to create tasks that are based on templates. Easier way to manage users. Color coding for status updates.

Vendor Response

by Pelago on April 20, 2017

Thank you for taking the time to review Intervals so thoroughly. We truly appreciate it. We know what it's like to outgrow Excel. It's part of the story behind how Intervals was born. As for adaptability, we've got some ideas brewing on how to add more collaboration features in the future. If you have any more ideas you'd like to contribute, feel free to reach out to us at support@myintervals.com

The best time- and task-tracking software around

Sep 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Ease of use, responsiveness of the Intervals team when we have questions or suggestions. Being able to track time and generate reports in the project management software helps us easily track our projects.

Cons: There is one feature I'd like to see, optionally emailing a team member about a particularly urgent task or one where the team member is a follower vs assignee. But that's a minor quibble, compared to all Intervals has to offer.

Overall: Intervals has changed the way we work. As a distributed company, our team members are located across the globe. Intervals allows us to follow tasks together, track their status, assign them to each other, set up milestones and timelines, and keep track of everything, including tracking our time, in one place. It's easy to use and the best software of its type that we've used so far. The Intervals team listens when we ask for specific features, and updates the software to make it better and better. I love how easy it is to use and to keep track of our projects and tasks.

Recommendations to other buyers: Try it out and see how it works for you. Intervals is so flexible that different team members may use it differently, so you might need to come to a consensus.

Vendor Response

by Pelago on July 28, 2017

Alisa, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate you sharing your thoughts on how we can make Intervals better. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Very good task management tool

Sep 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: - easy to use
- easy to manage
- fair price
- good support

Cons: - it would be nice to have the possibility to set alerts for a specified date and time
- it would be nice to be able to restrict users to set only allowed task statuses

Overall: All our activity is based around Time Task. We are using it as incident management tool for IT support and it does a decent job for a more than a fair price.

Vendor Response

by Pelago on July 28, 2017

Istvan, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your ideas on how we can use date and time alerts and more in-depth user restrictions. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Great Time Tracking Management for Development Shops

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy of use and flexibility to really address our needs in time tracking.

Cons: would like ability to tie specific tasks together to be able to show A needs to be done before B. there are workaround using task statuses, due dates and milestones, though.

Overall: We've tried so many time tracking systems and Intervals has been meeting our needs for our software development, project manage and support teams for about 3 years now.

Recommendations to other buyers: Support at intervals is great! Response is fast and they take suggestions for adding new features. We've seen many things we've suggested added into the system.

Vendor Response

by Pelago on July 28, 2017

Cynthia, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your thoughts on tying tasks together and we can see how that would help with your workflow. We've made note of this idea. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Very Pleased

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The biggest 'pro' is that everyone (!) who works at my business uses it and finds that it is very intuitive. Everyone agrees that it makes our work easier and is a pleasure to use. It is very affordable for the features it offers and the numbers of projects/tasks that you can create ¿ a big selling point for me was that I could get everything that I needed for about $50 or so per month, without worrying about immediately outgrowing the system. Intervals is very forgiving when errors are made ¿ it warns you when you are about to leave a page without saving, for instance, but doesn't bombard you with alerts that aren't needed. It has plenty of room for saving documents and allows comments to be made in Intervals via any email address. It stood out from some other software in that it is also more customizable. Their customer service is excellent, and you can tell that they actually use the software and have thought through and learned what works and what doesn't. A fully-functional timer / timesheet system is another big plus.

Cons: Intervals introduces new features every quarter or so ¿ one of the latest is adding files through drag and drop. The lack of drag and drop used to be the biggest con for me, since I upload files often. So, no longer a con. That system could be a little more streamlined, and there are some file management features that I'd like to see improvements on (and which I've recommended to Intervals staff ¿ I love that you can do that and that they actually listen!), such as the ability to organize files into folders (each task sort of acts like a folder, so this is not a big issue in most cases ¿ sometimes we have 50 files attached to a task so we have to scroll a bit). Also, the interface design is a little less contemporary than some others. However, these are all very minor, picky issues in comparison to what you get with Intervals ¿ software that more than does its job and offers more bang for the buck than its competitors.

Overall: I purchased Intervals for my small business to make it easier to track and assign tasks. We previously had a system that no one (including me) used because it was not at all intuitive and was a poor fit with what we needed. I looked at a lot of other systems, including BaseCamp, Asana and a few others that are commonly recommended. Intervals was the best fit for what we were seeking.

Recommendations to other buyers: If it fits with your needs, buy it. You won't be disappointed.

Vendor Response

by Pelago on July 28, 2017

Mark, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your feedback on document uploads and the interface. It's very helpful feedback. In regards to the interface, we've recently launched a new look, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

TimeTask is the best project management tool with time booking functionality

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: 1. Time tracking, easy to track time
2. Simple interface
3. Very nice pricing model
4. Nice API, you can take all your data and do whatever you want with it
5. The request management system is pretty good
6.

Cons: 1. Very fixed, cannot be configured to custom needs (custom fields would be great)
2. Mobile client for easy time entry would be great
3. Invoicing is not very flexible to cover all needs
4. The user rights / roles system could be a bit better organized
5. The attachment handling could be done better

Overall: After trying several time booking and project management software this is the best one that brings together these two things. I am using it for more than 8 years now. It is just great, for small projects and for bigger ones too.

Recommendations to other buyers: I really recommend to anybody who wants fast an easy way to manage projects and track the time.

Vendor Response

by Pelago on July 28, 2017

Zsombor, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your feedback. We've added your ideas to our feature development notes. But I also wanted to let you know we are in the early stages of developing a mobile client. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Single most important decision to enhance my business

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Timers at the bottom of the page counting every single second needed for a certain task.
Task management with calendar.
"Summary" and "Break it down" reports with possibility to create a nice and customisable pdf-version for customers.

Cons: Total rates inside projects are always calculated based on time and hourly rate. It could be interesting to be able to assign a total cost independently.

Overall: Since I use the the time management of intervals customer satisfaction has greatly increased due to better delivery timing. Moreover I was able to adjust pricing and project cost calculations neatly, having great statistics and overviews of previous projects at hand. I would recommend this tool to everyone who offers services to customers and works on his/her own account. I reckon to have increased my income by more than 30% due to this valuable software.

Recommendations to other buyers: Work types and modules are copied or need to be created project by project. It would be nice to have a list of all previously defined worktypes to choose from when creating a new project.

Vendor Response

by Pelago on July 28, 2017

Thomas, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. Wow! 30%! That is great news. We've heard this from other customers as well and it never ceases to make our week. We appreciate the feedback on tracking project costs and we've added this idea to our notes. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

All that Project Management AND a bag of chips

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Intervals offers us the ability to set custom statuses, priorities, worktypes and SO much more. Dig down to the granular detail with their graphs and charts. As we grow, our team continues to utilize more and more of their unique functions.

Cons: Other than not having a mobile phone app yet, this project management tool rocks!

Overall: Seriously, running a fast-paced, and fast-growing creative agency isn't easy. I've seen our average "active" Intervals projects double in less than two years from around 20 to about 40 at a time. After hours of comparison we chose Intervals more than 3 years ago and I haven't looked back since. The competition didn't have the level of detail I (we) required.

Vendor Response

by Pelago on July 28, 2017

Brian, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your feedback and wanted to let you know we are in the early stages of developing a mobile app. And, we've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Rock solid - powerful - affordable - Project management tool

Sep 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: - Cloud-based. A must for us as our employees can work from where ever they are
- Reliable - never lost data or obtained a bad report
- Powerful - The data in the database can be analyzed in many different ways as provided by the built-in reports. Easy export to external processing tools if necessary.
- PERFECT for project-based companies. Perfect!

Cons: Not much. Some may find it more complicated than simpler tools, but that is the price to pay to enjoy a professional grade tool...

Overall: We have been using Intervals for 6 years and it is still the perfect tool for our engineering company. We trust this tool as our central (and only) hours worked database. We use it to bill our customers, to pay our employees and to follow the progress of of our projects too! It has performed flawlessly for 6 years and it is simply fantastic!!!

Recommendations to other buyers: This tool is just perfect for us - and it is very reasonably priced. I don't see why we would'nt be able to use it even when we become a 100-employee company. We log all the hours we work, whether on a project or our internal tasks (which are structured as project too). All the employees get used to entering time, either at the end of the day or in real time using timers. This feature is especially useful for workers that work on several tasks during the day - the best way to keep track of everything! We have develop an external application to see the future workload and plan our project properly (predict project completion, assign staff to the right projects). We love it!

Vendor Response

by Pelago on July 28, 2017

Andre, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

The Best Project Management software available.

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is so simple and yet so powerful. I love the reporting and the communication updating.
Costs. Their costing model work very well for us.
Project updating. Its real time and I am always up to speed with the latest updates on the projects.
Timesheets. The method of tracking progress using timesheets is an extremely powerful tool.

Cons: I hope this software lasts forever. I cant ever image life without it.

Downloading of large data can be better but I can manage

Overall: We spent 2 months researching all the available software programs and none could meet all our requirements with the exception of Intervals. This software is so simple that our entire company use sit. We set it up in a day and it was operational 2 days latter. The training was simple so all the users felt comfortable in learning it and then advancing to the more powerful features of the software. It was become the base of communication for the company and drives efficiency in reducing non value added activities.

Whenever I have a question on a feature or our data, I usually get an answer within an hour. Very fast response.

Recommendations to other buyers: I have been running projects and departments for more than 25 years and touched at least 6 different programs.. Several were generated in house while the remaining were off the shelf programs. Intervals beats them all.

Vendor Response

by Pelago on July 28, 2017

Paul, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your feedback. In regards to downloading data, we are continually making optimizations to speed up downloads. If a particular area is slowing down, please let us know so we can focus our efforts. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Happy Intervals User Since 2009

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Incredibly easy to use and includes all the features I need for my business in one product

Overall: Before using Intervals for my project scheduling, time-tracking and invoicing, I was using a combination of Basecamp and Freshbooks. Since I switched over to using their software in 2009, I haven't even considered another product. Intervals has given me all the tools I need to for managing my freelance graphic design business and I haven't had any problems, to date. Whenever I've had software questions, their customer service has been very responsive. And, they're constantly adding new features, before I even realize I want them -- let alone need them!

Vendor Response

by Pelago on July 28, 2017

Sharon, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Great solution for our needs

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use to create client tasks and then log time according to the task. Each time log has a description, which is very helpful to our clients so they can see how their billed time was spent.

Cons: We have found no cons regarding how we use Intervals. If we were to expand our use into other areas we are not currently using, we may encounter functionality that is not as expected.

Overall: I first became aware of Intervals when I worked on a client project. From there, I signed our company up and find it to be an excellent tool to track time, log hours, and produce both internal and client reports. Its flexibility and ease of use put Intervals in a class all its own in my opinion. Works great for our needs

Recommendations to other buyers: Start with the free trial version to see how it fits with your company's work flow. Some tweaking may need to be done in your process flow as to how certain clients and tasks are setup.

Vendor Response

by Pelago on July 28, 2017

Tom, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

The Perfect Time Tracking and PM Solution for Our Agency

Feb 24, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Has all the features we were looking for and more (time tracking, tasks, data export, Quickbooks export). Easy to teach to new hires. Customizable so it works with our workflows. Mobile version is also great when we're on the road. Robust reporting.

Cons: There are so many reports that we often can't remember which ones do what, but that's not really a con; it's more our issue. If Intervals had more robust file sharing capabilities, it could replace another service we use, which would be great.

Overall: We looked at a lot of cloud-based time tracking and project management solutions before choosing Intervals. None of them had everything we needed in one place. Almost 2 years later, we still feel we made the right choice and recommend Intervals without reservation. It does what you expect, and much more, and is an absolute bargain for what it costs.

Vendor Response

by Pelago on July 28, 2017

Michael, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your feedback about reports and file sharing. We can see how better organization and file sharing would be an improvement, so, we've made note of these ideas for future development possibilities.