Maintenance Connection

4.5 / 5 169 reviews

Who Uses This Software?

- Manufacturing / Warehouse - Energy - Facility Management - Healthcare - Government - Recreation - City & State Government - Transportation - Metal/Mining


Average Ratings

169 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $55.00/month/user
    See pricing details
  • Pricing Details
    3 user minimum * Plus implementation fee
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Maintenance Connection
  • www.maintenanceconnection.com/website
  • Founded 1999
  • United States

About This Software

Maintenance Connection provides a full-featured web-based maintenance management (or Web-Based CMMS) solution which includes Work Order Tracking, Preventive Maintenance, Predictive Maintenance, Asset Management, Built-in Procedure Libraries, Inventory Tracking, Purchasing, Scheduling, and Service Requests - all available by simply using a web browser. Our solutions are available either On Premise (installed on an Intranet) or Cloud Based (hosted on the Internet in our secure data center).


Maintenance Connection Features

  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Maintenance Connection Reviews

Maintenance connection is very User Friendly!!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Maintenance connection has an excellent online Training Tutorial library that helps walk new users through with ease!

Cons: Because it is a program managed by a higher level, we do not have access to delete mistakes when creating new assets or work orders.

Overall: Following labor reports

Vendor Response

by Maintenance Connection on August 14, 2017

Hey Susan, Thank you so much for your stellar review! It's great to hear that our training resources have been beneficial to your new users! We're glad to have earned your trust! All the best,

Some experience setting up Maintenance Connection

Jul 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The thing that I liked the most about setting up assets in the program was how easy the program was to use.

Cons: I really have no complaints about this software; but as I stated, I was only helping to set everything up when the company purchased the software.

Overall: I really haven't received any benefits from the software as I was only on the team to enter information when the software was purchased.

Vendor Response

by Maintenance Connection on July 24, 2017

Hi Nicole! Thanks for your review of the system! We're glad to hear that you were impressed with the system's ease of use.

I have had a few glitches with CMMS but overall it has been a wonderful program to work with.

Jul 24, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I can monitor all my assets and have a history trail showing my problematic assets. Also like the ease of tracking costs for jobs.

Cons: There is no way to change a username, so when staff gets married and wants to change the last name the software wont let me.

Overall: Cost savings, history, and ease on monitoring.

Vendor Response

by Maintenance Connection on July 24, 2017

Hey Brian, thank you for your feedback! It's great to hear that you like the software! I just wanted to let you know that we have a new feature in Version 8.0 of the system that makes it easier to update user's profiles :) Thanks again for the review!

User friendly, intuitive

Jul 21, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Interconnection between modules on the fly make it easy to get information on multiple resources from one screen

Cons: Can not add updates to a work order record without reissuing the work order which upsets the time and meter units for the asset. Program should allow option to edit without impacting the meter unit set for the job

Overall: One stop interface for all maintenance activities

Maintenance is not always the easiest for me, but working with it a little can resolve any questions

Jul 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: i appreciate the different reports you run. I also like that I can save reports only for myself that keeps others from manipulating.

Cons: I feel like I am always clicking a second button to select apply or save. For example, in reports, you have to select the report and then hit Run Report. Couldn't you just go to the next page immediately? Nit picky, I know.

Overall: It makes reporting for our department so much easier. Once reports are created you can do just about anything. I love that you can export them to Excel and manipulate them however you see fit.

Vendor Response

by Maintenance Connection on July 21, 2017

Thanks so much for your feedback, Lori! We're glad to hear that the Reports module has made your job easier! All the best,

Easy to use & helpful support.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use! We manage over 100 pieces of equipment and over 3000 inventory items, so it's nice to have all of our data in one place. Reports are easy to create, and I have had nothing but excellent support from the help desk on several occasions.

Cons: No ability for the user to add multiple items (for example, inventory). It all has to be done by MC staff - would love if the option was available to us.

Overall: A more organized work order system, of which we had nothing before.

Vendor Response

by Maintenance Connection on July 21, 2017

Bryann, thanks so much for your review! It's great to hear that we've been able to help your organization manage such a large inventory! We're hope we've been able to exceed your expectations.

I used Maintenance Connection to manage preventive, proactive, and reactive maintenance @ L'Oreal.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to track downtime, repetitive failures, and labor hours. By viewing repetitive failures, this sets off a trigger to put in a long term corrective action that will more than likely have a favorable payback.

Cons: The operator experience. If someone doesn't work on a computer routinely, sometimes they have a difficult time entering work orders and navigating the system.

Vendor Response

by Maintenance Connection on July 21, 2017

Josh, thank you so much for your feedback! We're glad to hear that we were able to successfully help you manage your maintenance operations!

MC is robust if you know it & have the time, else it is a basic tool for your shop to manage itself.

Jul 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The potential behind this software is impressive. One of our facilities have been using M/C for years and the manager uses this as his one stop shop for everything he works on... from the largest capital projects (complete project management) to the simplest PO order. Managing our inventory, parts, equipment and labor - so much information is available via reporting and historically; it truly makes a difference when evaluating products, requests, resources or incidents. Bottom line, the success of this software, it is about how much time, energy and effort you want to put forth and how much support you have from your up line.

Cons: Support. Routing calls to support or relying on support response can be frustrating. They have some amazing and brilliant people within the support group, please realize that - but getting to them or navigating through the phone system to leave a message is aggravating. More, it is irksome that if I do talk with someone they ask me if I looked on their help page first. Sometimes, that is not enough and I should not be shamed because they are being called.

Use it everyday, helps keep my maintenance team on time.

Jul 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexible Inventory Setup, PM scheduling, Asset Tracking, ability to put more than one vendor to individual parts in inventory is a super plus. Ability to have multiple warehouse and shops also a plus.

Cons: Down time tracking not flexible - needs improvement. Some of the canned reports are not useful for our plants, would like to see more barcode integration.

Overall: Allows me to keep my OEE above the company standard. Allows us to keep up with needed parts and helps reduce cost associated with preventative maintenance needs.

Vendor Response

by Maintenance Connection on July 19, 2017

Thank you so much for your feedback, Eric! We're glad that the system helps your OEE exceed! By the way, we've included improved barcode integration in Version 8.0 of our latest software. Thank you again for your feedback!

I use MC on a daily basis.

Jul 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I thing I like most about using this software is that is it very user-friendly. The system lets you know if what you are asking is not allowed.

Cons: The most challenging thing about the use of this software it calling tech support. Communication with tech support it sometimes very difficult because we don't always use the same terminology to communicate our need.

Overall: This is a very user friendly and easy to learn software program.

It has been extremely easy to manage our day to day functions within the software. I love the fact w

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's hard to narrow down what I like MOST! The service team is spectacular - they are always prompt, professional, and extremely knowledgeable. The software itself has been a huge help to our facility, the fact that it is a one stop shop for everything we need, has made managing work orders an incredibly smooth task.

Cons: The software is a little complex (for behind the scenes work & customization), we do usually need some help from the service team to figure out how to execute some tasks, which is not a huge downfall by any means since they are so great to work with!

Vendor Response

by Maintenance Connection on July 19, 2017

Collete, thank you so much for your kind review! We love hearing that the software makes your job easier!

Love, hate relationship. Most days are good and others not so much.

Jul 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It has the potential to do a lot, we just don't know how to harness the power! It has many different modules.

Cons: It is not very customizable. Some things can be altered based on preference but it is a complicated process unless you request help from support. It also has a lot of quirks. When things go wrong I will reach out to the support team and they usually have to analyze code to diagnose and correct the problem.

Overall: I don't really get a benefit from the software. It is simply what we have to use.

MC has made plant organization top notch.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use of software. From navigation to setting up anything has been made simpler than any previous product used.

Vendor Response

by Maintenance Connection on July 19, 2017

Thanks for your feedback, Eric! It's great to hear that MC has made your organization top notch!

This CMMS is very intuitive and very practical to use.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to instantly speak and interact with a support person to address issues in real time and on the spot. Very customizable yet simple.

Cons: There are alot of things we don't currently use that needed to be hidden/de-activated to make the process simpler.

Overall: Able to track maintenance costs and verify data to utilize for equipment replacement strategies.

Vendor Response

by Maintenance Connection on July 19, 2017

Paul, it's so good to hear that you like the software! Thanks for your feedback!

Maintenance Connection works very well when I need to submit a work order for Maintenance.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The software is easy to work with and allows me to submit work orders quickly. It also allows me to relay detailed information to our Maintenance team in regards to maintenance related needs.

Cons: I believe that this software works well. The thing that I like least with this software is that the categories I need are occasionally not provided in the dropdown menu when placing a work order.

Vendor Response

by Maintenance Connection on July 19, 2017

Thanks for your awesome review, Tamaya!

Customer service is the best part!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and how in depth it is, 5 star customer service. How you can set up PM's to become auto generating and assigned to the proper people.

Cons: When opening up any option it opens a new page on the browser. Sometimes the system stops working while I'm in the middle of updating a process and I have re do the whole thing.

Overall: Ease of PM planning, ease of workorder management and direction to the team from a central system that everyone can use easily.

Vendor Response

by Maintenance Connection on July 11, 2017

Thank you so much for your review, Brooks! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

MC allows me to do my job; I'd be lost without it.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customized reports allow for an endless variety of information, and enable my company to make informed decisions.

Cons: The lack of customization options without paying additional money make us think outside of the box to sometimes get what we need.

Overall: I couldn't do my job without Maintenance Connection.

Vendor Response

by Maintenance Connection on July 11, 2017

Thank you so much for your review, John! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

Id change a few options for my needs, but overall great.

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is is very user friendly to navigate through the different selections. Above all else, when there is an issue customer service support team responds immediately.

Cons: Every once in awhile the systems get very slow and take forever to load the page (no it is not our internet). A few other options that I'd want to change for myself, however, doesn't give the option to do so.

After the initial population of data etc. and setting up the hierarchy trees, MC is easy to use!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like most that it allows users to customize anything (reports, organization,) to the needs and preferences of your organization.

Cons: I would like the PM inspection work order numbers to remain the same where the work order number remains consistent based on the type of PM inspection for a specific asset.

Overall: The software makes me look good!

Vendor Response

by Maintenance Connection on July 19, 2017

Hi Cheryl, thank you so much for your feedback! :)

Great. It's been a Godsend for me.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I'm audited quite frequently by our customers and each one I've shown the maintenance Connection Program to has liked it.
I can virtually run our maintenance department without physically being there which really helps me keep tabs when I'm on vacation.
The inventory module forces us to be organized which helps with the 6S program.

Cons: We are a cloud user and I think it's mainly because of our company securities, I have to store my documents on a Google drive and link it in.
The only one-on-one training I've had was when the bus traveled to MPLS. They don't seem to get close to the upper Midwest.

Overall: It helps the maintenance department and me stay organized.

Vendor Response

by Maintenance Connection on July 11, 2017

Thank you so much for your review, Mark! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

We have had a great experience with MC. They have a great, comprehensive software.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It can be customized to your needs and is easy to use and set up. It is a straightforward program to use for doing PMs and creating work orders. They have a way for users to provide feedback and suggest additions.

Cons: There is some functionality that we need, that isn't quite in place yet. They will hopefully be implementing added functionality soon.

Vendor Response

by Maintenance Connection on July 11, 2017

Thank you so much for your review, Darrell! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

Expedites the process of work orders

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We are able to quickly get and understand the needs of the residents to give them a quicker and better result of their needs.

Cons: The overload of information and reports that can be generated by Maintenance Connection can be overwhelming. There are so many options for reports, you can lose yourself in reports sometimes. But, you need them there because everyone is looking for other options.

Overall: Quicker service and easier and faster gathering of information for the job.

Vendor Response

by Maintenance Connection on July 19, 2017

Chris, thanks for leaving us your feedback! It's great to hear that it speeds up the job!

The site is very user friendly. Almost all of the jobs I post get done in a matter of day.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the ease of using this system because I can go on the site and request a job to be done, not only in my area but other areas of the plant also.

Overall: With the software we are able to get jobs done in a timely matter.

Vendor Response

by Maintenance Connection on July 19, 2017

James, thanks for giving us such a great review! We appreciate your business!

Easy to Organize and Use

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Maintenance Connection allows us to keep all of our assets organized and structure our asset tree as we see fit. All work is documented and saved. We can have all cost, downtime, and other asset information together in one place. This program works well if you have everyone putting in an effort to utilize the different features that it offers.

Cons: Customizing reports can be difficult if you don't know what you are doing or how you want it or have to many factors that you need. However, customer service is a huge help and can usually help you customize your report.

Vendor Response

by Maintenance Connection on July 11, 2017

Thank you so much for your review, Kristi! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

It has a lot of modules that are very helpful and easy to use.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use and teachable to employees! It has a lot of modules that are very helpful and the history of assets are such a plus. Scanning parts is easy and helps in our accounting procedures.

Cons: The numbering of the work orders would be nice if we could have the year 17-22574 something like that to break down by year. I know there are reports but for quick reference.

Overall: history of our assets

Vendor Response

by Maintenance Connection on July 19, 2017

Hey Suzanne, thanks for leaving a review! It's great to hear that it's so easy to use!

easy to use.. does the job

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: maintenance connection is easy to use. has all of the features that are needed to complete the job.

Cons: maintenance connection is occasionally slow to respond when multiple users on working in it during the end of the day.

Vendor Response

by Maintenance Connection on July 11, 2017

Thank you so much for your review, Steven! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

Decent software package

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility - you can customize this software to work in many different businesses.
Ability to set up different security access levels for different users.

Cons: Customer Support (Canada) When we asked questions that would help us in the basic set up of our assests on the program, they were not able to answer our questions but they did get a hold of a different client and they were able to help us.
When we asked about how the security levels all related and a step by step, we were informed they have not competed that yet and to simply go in and try different options.

Overall: Implemented a comprehensive computerized maintenance program at our company.

Vendor Response

by Maintenance Connection on July 19, 2017

Patty, thank you so much for your feedback on what you like and dislike about the software - We really value your input. If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com

MC has been extremely user friendly and convenient for our site.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and ability to learn quickly. I also appreciate the Learning Library to assist teaching others.

Cons: Occasional glitches shutting down and logging us off has been a bit inconvenient. Other than that I have no complaints!

Vendor Response

by Maintenance Connection on July 19, 2017

It's great to hear that the system is easy to use! Thanks for the review, Susan!

It is very user friendly

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: As stated above when I first started using MC I was nervous but once I started using it each day was easier and easier it was pretty fast.

Cons: The Labor time sheet is still a bit clunky, would have like to see there be more changed to that on the last update.

Overall: in our PM areas helping keep track and keep up with our PM projects.

Vendor Response

by Maintenance Connection on July 19, 2017

Hi Erica! Thanks for your feedback! Glad to hear that you like the software!

Simply the best solution for any business that has things to to buy, maintain, or replace.

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Notifications, and reporting help make great decisions on what's important. Accurate and easy to understand information help organize and direct the people that perform the work.

Cons: A full GIS integration on the mobile platform. Having a map of the area, to start your WO would be a great benefit to those who aren't in the office.

Overall: Integration with our other software makes information flow accurate and easy. Reports help point us in the direction we need to go, and notifications make sure that everyone knows the same thing.

Vendor Response

by Maintenance Connection on July 11, 2017

Thank you so much for your review, Aaron! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

I love the program. It's nice to have this as a tool for my job.

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that it gives me the information I need quickly when asked a question about my inventory. I can scan and attach documents in the software.

Cons: Sometimes it takes to long to save input. I don't like when I'm trying to input something and it fails to do so.

Overall: I can keep better track of inventory and it helps with tracking asset problems.

Vendor Response

by Maintenance Connection on July 19, 2017

Kimberly, thank you so much for your feedback!

Greatest Software Ever

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Extremely User Friendly, Love it. Definitely Value Add. We have expanded our use from 3 DC's to now in 31 DC's nationwide.

Cons: I wish it was more customizable without extra costs involved. There are a bunch of fields within the Tasks tab on work orders that I would like to utilize for auditing but I would need to change the fields.

Overall: Trackability, ease of use, over all better PM functions, and availability of inventory from site to site.

Vendor Response

by Maintenance Connection on July 19, 2017

Brandon, what a great review! We're so glad to hear that your company has adopted the software!

Very user friendly, easy to train other employees in the system

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: How visually clean everything is, for example the Asset Tree..
Preventative Maintenance Schedules are easy to set up and manipulate/edit when required

Cons: The frequent glitches and when the system goes down without warning.
occasionally can be difficult to ensure proper criteria is being pulled in the reports

Vendor Response

by Maintenance Connection on July 11, 2017

Thank you so much for your review, Casey! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

Maintenance Connection has always met every need for our company! Excellent company in all aspects1

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: If I need something and can't figure it out customer support is always quick to help! There are so many reports to pick from to help with company KPI's.

Overall: Maintenance Connection is excellent for tracking all maintenance needs from work orders to inventory. It is a well rounded tool for our facilities that helps keep track of our needs.

Vendor Response

by Maintenance Connection on July 19, 2017

Thanks for the review, Jodi! So glad that we help your organization succeed!

I love how easy it is to input the information. The maintenance request is always acknowledged.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. I can put a request in without having to worry about leaving a voice message or having to follow-up wondering if the request was received.

Cons: Nothing really. If I had to say something negative, I guess the layers of information needed to weed through to get to the page where I can make my request. But this is a large place, and the more precise the information provided, the better for everyone.

Overall: Time saver! Ease of use and knowledge that my request has been received.

Vendor Response

by Maintenance Connection on July 19, 2017

Teresa, thanks for your review! We love hearing that the software makes people's jobs easier!

Use MC everyday. Does a good job for us

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Does a great job handling task lists and PMs. Handles prioritizing work orders quite well. Document attachment is nice too

Cons: Scheduling could use some help. It is too hard to see what each individual employee is sheduled for on a given day

Vendor Response

by Maintenance Connection on July 19, 2017

Thank you so much for your review, Eric! We're glad to hear that you are satisfied with Maintenance Connection!

Worthwhile Program!

Mar 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use if everything is set up correctly

Cons: The reporting function is cumbersome to navigate
I'd rather have more keyboard functionality as opposed to clicking with a mouse

Overall: We've been using Maintenance Connection since 2008 and it has helped us better our maintenance practices and tracking. Customer service is by far one of the best features MC offers. If you submit a request... you get an answer in a timely response!

Vendor Response

by Maintenance Connection on May 05, 2017

Thank you for your recent comments MJ! Great to see our long-time customers experiencing continued benefits from using our software. We hear similar feedback from other customers about the reporting function. Reports are often copied and the reporter quickly becomes bogged down with too many reports. We do offer a reports clean-up to help with this, we also have over 30 articles pertaining to reports in the library on MC User Connect, as we ll as a dedicated course in MC University. Our customer success team will reach out soon to connect with you about your concerns.

Great Product / Excellent Support

Mar 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to adapt to our maintenance needs.

Cons: Waiting for product suggestions to materialize. Would like it to completely integrate with our financial system

Overall: Maintenance Connection has given us the ability to progressively change much of our maintenance culture from reactive to preventative. It is an excellent tool that provides our teams the means to better troubleshooting and preparedness, leading directly to increased efficiency. Having the flexibility to form this product to our work flow and process is invaluable.

Vendor Response

by Maintenance Connection on May 05, 2017

Thank you for your comments Patrick! It's great to hear that Maintenance Connection's software has had such a positive impact on your organizations maintenance processes. We take our customer's product suggestions seriously and our Product Development team considers each one carefully. As far as integration with financial system's, we currently provide integration options via our Web API and Project Development Services. Our customer success team will be in touch soon to further discuss your comments.

Maintenance Connection used by local government

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of navigations , ability to upload prints, manuals and pictures.

Cons: Reporting is not easy

Overall: The County of Santa Barbara has been using the software for approximately 5 years. We use it for all our work orders. The navigation is good. We use it for preventive maintenance.
The software can do a lot more than we need.
The reporting is just "OK". This is the area they can improve on.
A great feature is, we store all our building blue prints in the software and we are starting to put in service manuals. This way the maintenance staff can see the prints and the manuals when he gets a work order on his smart phone.

The initial installation of the software was the fastest I have ever seen¿ just a few hours for the webservers and sql server.
Putting the data in the software takes years and we will be inputting more data every year.

The navigation tree is great,,,, like windows explorer,,, easy to move around in the software, things are easy to find.

Good software product.

Vendor Response

by Maintenance Connection on March 09, 2017

Hello Roy, Thank you for taking the time to give a thorough review of your experience using Maintenance Connection CMMS. We pride ourselves on successful implementation for all customers and are glad to hear your installation experience was smooth and fast. Additionally, it¿s great to hear that you find our navigation to be simple and easy to find what you¿re looking for. Our Customer Success team will reach out to you directly to understand your needs and feedback regarding reporting, and to share with you the reporting enhancements we have planned. Thank you again for your positive feedback, we always love to hear what customers think! -Carissa

Ease of use

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use at tech level, admin level, and implementation.

Cons: not much

Overall: I have been an user for at least 10 years. I have implemented two systems. My original application in a union environment and seasoned work force was supposed to an impossible task. MC is such an easy product to use that I had zero by in issues by my work force. My second implementation was in a much smaller environment and was implemented in no time. Great product.

Recommendations to other buyers: no

Great time learning MC at Checkpoint

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: has the ability to gather and organize all necessary data for managing a facilities maintenance program

Cons: at first look the software does not look very user friendly and its not very intuitive as far as functions and buttons to execute different commands

Overall: I have really enjoyed gaining additional knowledge about features of MC. The conference seminars have been very useful and I cant wait to get back home and start implementing new techniques.

A Great Tool

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: This software is capable of so much and can do more than I am sure I am aware of.

Cons: The learning curve can be a challenge.

Overall: I have called into MC several times for various reasons over my brief period of use. I have always found the staff more than helpful. As a company I find that MC stands behind their product, and values in a way that proves that they care, not only for the bottom line, but also for the experience of he user. The functionality of the system is so versatile that it can accomplish things for a variety of industries. I look forward to learning more about the system and it's applications going forward and applying it to our industry.

One item that I have had trouble with in the past, was as a new user, learning the systems capability. While MCU is a great tool, I have found that the videos are a bit dry and hard to stay engaged during. The supplemented examples are a great feature and I find that they are often times more helpful.

The more I learn about MC and its applications the more I would like to incorporate it into our business. Thank you for a great product.

Excited to learn more!!

Oct 05, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: CUstomer service is awesome, comprehensive reports, great for asset management, etc.

Cons: Not intuitive, ease of online help.

Overall: We are excited to see the full potential of this software in our environment. It was purchased over years ago and we are really just beginning to use it primarily for our vehicles at this point. We look forward to using it for our lifts and hopefully our facilities, as well. Customer service is great. I feel the MCU should be included in the annual subscription. The videos and technical help is not as helpful as calling. Videos like the ones used in Lynda.com would be more helpful. I think the checkpoint is great, but feel the sessions go too fast and should be a little more in depth. They have to move fast to stay on schedule, so maybe recording them and posting after the event or even sending to attendees afterward. Possibly even sell as a one time subscription to businesses that didn't attend??

MC2016 Review

Oct 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, versitility

Cons: none so far

Overall: One of the most valuable training sessions I've experienced. It would nice to see assets created for each participant.

Maintenance Connection software review

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I my limited use, it has the ability to complete all the basic CMMS tasks as well as solving more complex issues that present itself during implementation and beyond.

Maintenance Connection Excellent Product

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great support. Great company attitude. You will be pleased with your purchase of MC. MC will always work hard to satisfy their customers. If one person does not have the complete answer they will immediately find a person that does.

University Application

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of reporting

Cons: Next years conference being on the West coast

Overall: Having dealt with a company that is not customer friendly and limited customization, MC is a relief.

Recommendations to other buyers: Not yet

Excellent Product

Oct 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customizeable, easy to read, easy to use

Cons: We've had some struggles with knowing what to put into the system to make it work best. We are have had to go back and forth to get the right information in to be able to get the right information out.

Overall: As a new user, I love the functionality of the product, the customer service and what the company stands for.

Maintenance connection Review

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Having come from two other CMMS system MC is hands down the best from PMs all the way down to inventory especially Tech Support.

MC is a tremendous system

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: MC is a very user friendly system and easy to use. My company has been online for 8 years and I've only been in for 7 months. However, it is so intuitive that with minimal assistance I have been able to learn the system. When I do have questions, customer support has been more than willing to work with me to build what I need.

MC is a tremendous system

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: MC is a very user friendly system and easy to use. My company has been online for 8 years and I've only been in for 7 months. However, it is so intuitive that with minimal assistance I have been able to learn the system. When I do have questions, customer support has been more than willing to work with me to build what I need.

MC Rating from Erin McLachlan

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: service, functionality

Overall: Support is excellent.
Web based makes it lightweight. Though being dependent on the web also depends on the robustness of the internet. Remembering to save often helps.
I am pretty new to the application but looking forward to learning more.
One thing that would help:
When a user performs a PM and that PM cannot be complete due to an issue with the asset, the user then clicks Create Follow Up Work order. But the user has to manually go create the new followup work order. What would help would be that when that Create Follow Up work order is checked, it triggers a New Work Order window with the failed PM work order number in the Details.

Thanks for listening!

Lodi west side 79

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: user friendly with icons

Cons: browser software

Overall: This is great. Nice to work close up with all the techs and be able to ask questions and get answers back right away. i have a lot of questions about my day to day operations and hoping to find short cuts and an easier way to get through steps.

City of Westminster Alvis Review

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We just started using the software in April. Love the application and it's ease of use. Looking forward to learning more advanced concepts.

great product

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Not in use yet, but we love the it already, can't wait to get started. The tutorials are very good on MC user.

MC Review

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I find the program easy to use. I have a lot of employees who are PC challenged but they can still use the features of MC with little difficulty

Clarkson University Implementation

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: My favorite thing about this sotware is that it can blend several moving componenets of our campus and allow us to integrate the work done in projects across campus with maintenance on campus, this will ease many stresses that we are faced with, including tying it into inventory and furthering our staff efficiency as well as our systems. WIN WIN!

Cons: It's always hard to get familiar with a new software, I don't know of anything I don't like yet, but we are working hard at getting familiar with it across the board for a seamless roll out to our campus.

Overall: The Maintenance COnnection Checkpoint conference has opened my eyes to the broader capabilities of the software and has allowed me to better prepare for our upcoming implementation. I am confident with the software, the capabilities, and the support to get this ou tto our campus and improving our efficiency across the board. VERY excited about the rest of the sessions and jumping into getting this on campus and replacing our antiquated TMA!!!
Thank you!

Recommendations to other buyers: Very excited to put it to use for our project pipeline!

Best in the business

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used maintenance connection for over 11 years. Their support department, bar none, are the best in the industry. They usually respond to our requests within 30 minutes. The software itself is extremely user friendly and easy to set up to met your specific needs. I would highly recommend them to anyone of my contacts.

MC Check point review, Baltimore, MD 2016 great software company

Oct 04, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: m having a little trouble following the instructor the class I have taken so far. it is a good over all training.

Best Seminar Ever!!

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to understand

Cons: Seems a bit expensive

Overall: In my 20 years of attending classroom/seminars, I have never attended one with the enthusiasm and "good feel" as this one. The Staff was extremely engaging and the coursework was easy to understand and applicable.

Checkpoint 2016

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It appears, with my limited exposure prior to CP16, the software is much more capable than I had thought. I look forward to using the project management function, this will allow complete visibility to remote users across all of our 62 facilities.

Cons: I do not know what I do not know about MC yet.

Overall: It's early yet, and I have only dabbled in MC connection. The first two sessions this morning were phenomenal. I look forward to the upcoming modules

Maintenance Connection

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to setup, easy to use

Cons: does not track man power utilization. does not have an easy way to track budgets

Overall: I have been using MC for over 7 years. I have used several other CMMS over the years, including maxiomo, Mircomain, Info, Bigfoot, and TM2, but Maintenance Connection is by far the best i have used. It is very easy to setup and very user friendly.

Recommendations to other buyers: no

First Time Experience - The Best!!!!!

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: Nothing

Overall: Being my first time at a Chectpoint Convention, I am very impressed. The staff has been very knowledgeable and easy to talk to. I would recommend going to anyone who's looking for a better way to manage a business. Thanks Again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Recommendations to other buyers: Not at this time

Work order status

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Tooooo many report types and selections

Overall: In addition to open/closesd/ isssued/finlized etc. etc I want a work order status of In-Progress. That way my mechanics are not opening and closing work orders all the time. Time for me is money.

Recommendations to other buyers: Add In-Progress to work order type. I'm tired of asking for this !

Maintenance connection has made the management of our maintenance much simpler.

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. The support couldn't be better

Cons: None at this time.

Overall: We have used maintenance connection for almost 4 years now and are still not using the many tools that the software has to offer. we have developed a great base of information and are continuing to use more and more tools as we step further into managing our company maintenance program.

Recommendations to other buyers: I would recommend this product to anyone. it's much more functional than other maintenance programs i have used.

Great time at the maintenance connection !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use!

Cons: Not any off the top of my head

Overall: The first few classes were for beginners, it would be great to have more experienced class options, but it has been a great experience.

Recommendations to other buyers: Not at this time

customer support

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I like the program very much. Our person that implemented the program for us did not give us any/much training. I learned much of it on my own

Maintenance Connection Review

Jun 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The software once you learn it, it becomes very easy to use. My personal experience has been that if Maintenance Connection is contracted for training, the training will pay-off. M/C and I trained 65 District employees and I've only had support 3 questions, since the training classes 3 weeks ago...

Cons: The documentation module doesn't work as it should, a user should be able to cut and paste data into the program without losing the formatting of cut and paste .

Overall: My experience with working with the Maintenance Connection is been excellent, our Maintenance Crews can spend more time preforming maintenance and use less time filling out a work order.

Recommendations to other buyers: If I purchased the software, I would also the support, they do an excellent job of supporting their product.

Great Maintenance management software

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Maintenance Connection covers everything we need at Grand Casino Mille Lacs. The reports feature is a great tool to track hours spent on a specific work along with parts used. We also use the preventative maintenance when ever possible. I would say this software is a tool that management and upper management can use in order to keep facilities running smoothly.

Maintenance Cleaning

Nov 20, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am looking for a job in the maintenance cleaning field division

Pentair Comments

May 21, 2012
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: MC is a very powerful tool and we are using most of its functions. I am, overall, very pleased with the technical support that I have received from MC. We have been using this CMMS for 5 years and have not lost any data or had any crashes. The report function is defiantly icing in the cake. It allows me to customize reports for all levels in the company. I also use it as an aid to help track and correct documentation errors as they occur. That helps maintain the accuracy that is needed.

Cons: All software needs some sort of improvement. MC does work at continually improving their software. Some fixes take longer than others but they usually are addressed at some point. The upgrades take time and that can seem to long. I wish they could perform some quick fixes for some of the smaller problems.

Overall: I recommend this program to any company that need a flexible, versatile and highly reliable CMMS to schedule PMs, allow requesters to enter their work request and to track the complete maintenance history. With this program you can see all levels of the maintenance operation which includes, maintenance history, WO status, work history, asset history, purchasing and fall other aspects of maintenance.

MC Review by PRS

Apr 18, 2012
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The greatest feature of MC is their Reports and more specifically Smart Reports.

Other Pros includes:
MC's support is usually less than a 1 day turnaround for most issues.
MC always has a solution for our requests/customizations
Auto Assignment and Notification Rules
Consistently Improves System with version upgrades

Cons: Weak Key Module
Currently does not offer shift scheduling (they will in 6.0!)

Overall: Overall MC's CMMS is a great application and their team is always quick to respond to questions/requests. Keep up the good work MC!

Review 2012

Apr 12, 2012
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Pros: Many features which allows a diverse application across different project sites regarding our company structure. User friendly, reporting is excellent

Cons: It appears that MC is suffering from growing pains as customer support has fallen off in recent months with the addition of new inexperienced help support. The support personnel prior to 6-8 months ago still provide great support. The newest additions need more training as far as MC configuration is concerned. They need to know when to escalate a problem further up the ladder vs. trying to figure it out on their own and wastefully spending the customers time. Also, some of the follow-up on support issues seems to be taking a long time. some instances are requiring us to follow-up after 2-3 weeks only to find out that the issue has fallen off the priority list.

Overall: Completely recommend MC as a CMMS software. Help support needs to come up the learning cureve more quickly and perhaps hire more people.

Vendor Response

by Maintenance Connection on May 07, 2012

Steve, thank you for your feedback. You are correct that our newer staff require some time to ramp up - especially when working with customers who've been using MC for as long as you have. Appreciate your patience as we're rapidly working to expedite the training process for our new members of the support team.

MC Review by EOG Resources

Aug 03, 2011
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Maintenance Connection (MC), has definitely helped us keep track of our equipment in the field. Our maintenance records are much easier to get to and review. We are able to diagnose and stop prevent future crashes based off the history reports. We have minimzed our spreadsheet use. I myself have stop using over 15 spreadsheets. We've been able to export our reports and link to a small access database to run numbers for accounting. This normally took everyone 1-2 weeks and now MC has allowed us to cut our time back to 1 day. Our company has to deal with State Regulations for Emissions/Greenhouse Gas. We've been able to implement so many flags to make sure we stay on top of our testing, run hours and our facility emissions. MC has been very flexible on what we can add, change and customize to fit our needs.

Cons: Based on how MC was initially set up, we've had to make quit a few customizations to the program to fit our needs. We have several more projects in works now. The program is set up to do what we want, but the way our company is set up, we have to take different steps to get to that end result. In the end, it cost a little more for each customization. I would definitely like to see, in the future, an easier way to keep the overall history in an upgrade would be nice, to fit our needs better when we have Assets and Parent Locations they change often.

Overall: I will recommend MC to anyone. There's so much that you can do with this program, it amazes me that I find something new each week. We track: Asset Moves, Calculate Usage Fees for Equipment, Track Run Hours, PM Schedule, Labor Records, plus many more. We have spent more money than expected in custom work, but support has worked well with getting everything needed, minimized the cost and/or came up with better solutions. The support team, especially who I deal with on a regular basis, throwing new ideas at (Arlene, Randy and Dan), are all extremely helpful. MC tracks more than what we originally planned for, maintains a good schedule, and will soon be company wide here at EOG. Different divisions all over the US with EOG have heard so much about how it's helped the South, that I've been getting phone calls and emails asking, How does it work? What do we need to do? Do you think it will help? etc... Definitely has been well worth the money spent and has saved us a lot of money in return.

SDCC review comments

Jul 14, 2011
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: We are very satisfied and have had a incredible turnaround in the processing of preventative maintenance and daily work request. We have experienced improvements in department efficiency, response time, reporting, and communication.

Cons: It would be EXTREMELY useful to have a system to track keys (issued to employees) that works conjunctively when a work request is placed to make a set of keys.

Overall: Not only is it a great product, but customer support is superb.

Thank You Mike and Brad I believe Maintenance Connection is the Right Choice for South Tahoe PUD

Feb 10, 2010
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: Mike Reiff has been both knowledgeable and innovative with our ongoing installation/systems integration. Without his ability to look outside the box and come up with solutions we would not have achieved the success' we have today.

MC's TS Staff have been key in the integration of the project.

Brad Squires has lent a hand when needed and assisted with his vast comprehensive knowledge of the MC program and databases.

Many companies promised they could give us the world in what we knew would be a complicated migration from our 20+ year CMMS database to whatever system we chose not to mention the integration with our GIS, Inventory parts, HR, and Utility billing systems.

We also had to have a system that could be customized to each of our crew departments unique work order needs not the other way around as so many systems are designed.
Maintenance Connection is one of those rare products that you actually get what they promise.

Cons: GIS viewer needs to be improved. History is inconsistent.

Overall: Excellent! Each release shows MC is listening to it's customer base.

Great depth and very robust in features

Dec 14, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: The product has great depth and is very robust in features, especially the reports module. We love the live support chat. This gives us much speedier problem resolution than we used to experience when call in or e-mail were our only methods of contact.

Cons: The logical connections are not all there for populating data for the same field across multiple modules, which creates additional keystrokes and greater possibility for data entry error. As a hosted account, we requested ability to see our time zone when logged into our database. It has been almost 3 years since we first requested it. We would still like to have this capability.

Overall: Great product overall! We are anxious to test the new features of Version 4.2, which was just released, especially the new shared features among users.

100% Amazing

Dec 10, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: User Interface: It beats anything else we saw during our initial search. Customizable: they can change almost anything for you. Components to meet most needs: people, companies, assets, vehicles, training, purchase orders, tool checkout, key tracking, meter tracking, predictive maintenance ... oh, and work orders too. Reporter: the possibilities are literally infinite with that thing.

Cons: Internet Explorer only requesters can use other browsers, but anything beyond that requires IE. Built in documentation (tool tips, help notes, etc), but they do have a full online manual, you just have to go find the info you're looking for -- this is only a problem because the program is so feature rich sometimes you dont know what clicking a checkbox will do. Sometimes their support team lacks the knowledge and know-how of complex operations or tasks, you just have to find the right person -- our implementation guy is our go to guy for all the big stuff.

Overall: Maintenance Connection is just like all the rest of the CMMS Packages out there -- its just that their user interface will blow you away. They've taken the Microsoft Access looking database forms and spiffed them up into multiple screens for easy browsing, and image-based menus for quick access to all areas. If the average CMMS package gets a grade of C, we found one package that we thought was a B, and Maintenance Connection was clearly a solid A, but not as expensive because of their concurrent licensing.