Who Uses This Software?

Olark Live Chat is ideal for small- to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more.


Average Ratings

223 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $17.00/month/user
    See pricing details
  • Pricing Details
    Plans start at $17 per user per month. Annual price is $15 per user.
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Olark
  • www.olark.com/
  • Founded 2009
  • United States

About Olark

Olark Live Chat is the easiest way to start talking to the customers who are browsing your website. Add an Olark chat widget to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with robust data and powerful customer insights.


Olark Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Olark Reviews

Olark is great and easy to use

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Olark is extremely user friendly and gives our company an advantage to have our online customers call in after a quick virtual conversation. Closing sales with Olark is easy!

Cons: The only thing I would like to see change is the popup feature when you get a message to have it stay on my screen instead of disappear.

Simple chat tool that can be used in multiple ways

Sep 08, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Like that it can be implemented simply to your business web page and then accessed from your computer or phone.

Cons: Wish there were more detailed options to integrate with our CRM but so far it has proven to be worth the investment.

Overall: Allows our customers quick access to our support team.

Olark, is a great tool for customer support. Easy to use and I've experienced minimum or no errors

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly: makes very easy to provide support to clients. The mobile version works great. Commands and Shortcut menus make everything easier

Cons: Sometimes when saving a new command or shortcut it takes some time to update the information. You have to refresh the website to make sure the update was completed.

Overall: better and faster interactions with clients

Easiest way to bring real-time support to your customers

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, easy and reliable chat tool that integrates well with CRM and other Help Desk software. Olark has been a game changer for us, we now can offer support right in the moment as customers need it to keep them running smooth with our product. The Olark team also provides stellar support over live chat to their own customers.

Cons: There much more designed for smaller chat teams, and lack a few features. They've just now implemented file sharing with in chats, this has been a huge help, and is something we've needed. They also don't quite have a note feature yet which would be very handy for our internal communication.

Overall: It's a quick and easy setup tool that gets you chatting with your customers in real-time. It's very reliable and integrates nicely into the workflow we have for our other help desk software.

Great & easy to use live chat!

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very easy to setup and start implementing onto your website. We like that we're able to see who are returning visitors or new visitors so that we can create a new chat accordingly. There's also built-in features that allows some automation so you can make sure you're meeting the needs of your customers, and responding to them in an effective manner. You're able to start a chat after a customer has visited x page, been on your website x number of minutes, and other additional requirements.

Cons: It would've been nice if it could sync with our shopping platform so we're able to see if it's a current customer to serve them even better. Also, I don't believe we're able to ask questions and poll like some other chat programs allow when you're not available to chat.

Olark Live Chat for Websites - Easy to Use, Great Customer Support

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, easy to set up, great customer support for any questions, ongoing additions to functionality, company listens to customer concerns.
Associates actually use their live chat service for communication.

Great Solution for Ecommerce Chat

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We've found Olark to be very easy to use, we've found communication with our customers via chat has increased sales and made the shopping experience more convenient for our customers.

Cons: It is very annoying to receive "prank chats" from people that are looking to waste your time and not actually interested in a purchase at all. I'm not sure how or if this can be prevented.

Vendor Response

by Olark on September 05, 2017

Thanks Marissa!

Excellent for small company

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to log on and open up chat
Great when you do not have a full staff of employees to run a 24 hour chat service
Easy to collaborate and take shifts

Overall: Allows us to offer a light-touch chat service. Helps us field questions at times when we know our site will be extra busy.
Very bare bones -- chat...what else do you need
Need to explore the deeper functionality within the dashboard

The best free livechat

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Easy to use, intuitive, customisable and great follow up from the developers. I use it every day and my team loves it

Cons: I would hope they would develop an app or integration with slack as I sometimes forget that I have olark open

Love Olark!

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cute little touches

Cons: You can't block pervs longer than a mere 24 hours

Overall: I really enjoy using Olark. I think it's fun. The bird with the its little birdhouse is so cute, and the way it turns to nighttime when you're not accepting chats--adorable!

It's super easy to use. I am a huge fan of the notification systems. I like how you get both visual and auditory notifications, and well as follow-up notifications to remind you, "Hey! Don't forget about me over here! I'm still waiting!" I like how you can tag chats with whatever tag you desire; we've really had some fun with those!

The co-browsing feature is pretty awesome, though I'll admit, some of our customers are rather paranoid, and the fact we can do something like that freaks them out quite a bit, so I avoid telling most people we have the ability to co-browse. Still, it's a really cool feature, and it can be SO helpful!

One thing I wish they'd improve is the length of time you can block a user. When I last used Olark, the longest you could block someone was 24 hours. Some of the people who visit chat prove themselves worthy of a significantly longer blockage period.

Recommendations to other buyers: If you don't want to make it possible to initially block someone for more than 24 hours, perhaps after a particular IP address has been blocked X # of times, it is eligible to be blocked permanently? It;s not like a determined individual isn't going to find his/her way around the blockade anyway.

Requets to improve Olark

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Integration with slack
App based on iOS
Less expansive for 1 user
We will switch on crisp.im because it's free

Olark makes it easy to engage with prospects as they're visiting your website

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, makes it very easy to contact an employee

Cons: Sometimes it can't tell you who the prospect is, only where that prospect is located.

Overall: When a prospect is contacted by your team and they visit the website, Olark will let you know who that client is and will give you the option to start a chat with that prospect right from the website.

Love Olark.

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use is one of the best thing to look forward. Its shortcut facility to use. It gives an extra comfort for communication with Customer, No need to write the same statement again & again.

Cons: There are few minor bugs found on it.

Overall: Olark is a great chat software. The Chat helps in communication with Customer coming to our Website.

website chat software

Feb 14, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: not a bad software for the money, they discontinued the easy to use chat option in gmail which made me download an alternate tool that was really difficult to setup. I used them with their paid service for a while, then moved to another provider. They took a long time to become mobile ready, it looked really out of wack on my pages.

Awesome Chat Service

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: OLARK is sweet. It's easy to integrate with everything and conversion tracking in Adwords is really simple.

Great product. Easy to use.

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used Olark for several clients now. Thy've enjoyed the experience as have I. I'd recommend it over several competitors I've tried. Great value for the price.

Great options, hard for multiple users

Feb 13, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I love how I can customize appearance, questions, etc. I hate how difficult it is for multiple users to use simultaneously. We have confused many a chatter by multiple people responding and asking questions at the same time.

Vendor Response

by Olark on February 13, 2017

Thanks for the feedback, Jenny! Has your team tried round robin operator routing? This might solve any confusion around multiple operators responding to visitor questions. As always, come chat with us on Olark.com if we can help you set it up. [-Karl]

Great Chat Option

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Olark has been a great chat option for our website. We have found that communicating with our customers via our Olark chat has increased our sales and customer satisfaction.

Olark makes it easy to connect with my members

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I run a membership website, and one of the perks of being a member is live chat support. Olark makes it very easy to incorporate its code to give access to my members. I also love the other integrations that olark offers with other software platforms that I use on my site.

Great Chat Option

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Works great for chat. Is easy to use. You can be up and running in no time. No need to waste time training your team on a complicated chat option, this is it.

Best chat service in the market.

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our company uses chat every day. This slick and easy to use product makes it amazingly useful for our customers to reach our team for sales questions and support.

Bring back co-browsing!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: Lack of real-time customer shared experience

Overall: I love Olark, except for when they got rid of co-browsing. If not for that, it'd be pretty much perfect.

Olark is good

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company uses Olark every day and we have had very few issues. Whenever anything does come up they are quick to help.

Best Live Chat Option Out There!

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use, but loaded with powerful features.

Cons: No Slack integration and the Salesforce integration is a bit clunky.

Overall: I've looked at a number of live chat providers and Olark is my hands down favorite. It's incredibly easy to use and loaded with powerful features like targeted chat that you can't get from almost any other provider. Plus, the good folks over at Olark are incredibly helpful.

I only gave Olark 4/5 stars for Features & Functionality because their Salesforce integration doesn't have many customization options and they don't have a Slack integration, but hopefully those will be rolling out soon. Otherwise, Olark is about as good as you can get!

Recommendations to other buyers: Just get it!

So Happy we went with this service!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use

Overall: Easy to install & there has never been an issue in use. Fair pricing and great customer support. Very happy this service was recommended to us.

Great and butifull application

Jan 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Still easy to use but something not, language translation aren't directly handle by your application

Would be lost without it

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to setup and use. Good customisation options. Responsive support.

Cons: Price can be a little high if you want to remove the Olark branding.

Overall: I have been using Olark for about three years and would be lost without it. Customers love using it and it integrates well with my help desk software. Looking forward to seeing how it progresses!

Recommendations to other buyers: Good choice if you need a way of talking to customers hitting your site.

The Easiest & Simplest Live Chat Tool

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy, Simple, Professional, Just Works

Cons: Certain chat design themes do not support the screen sharing features

Overall: I've used Olark on 3 of my websites now. It literally takes only minutes to setup and works like a charm after the initial installation. It makes it easy to manage from 1 - a bunch of customer service agents and makes it very easy to make chat live or to receive the customer questions via email. I highly recommend it...oh and it also looks super sleek and professional.

Recommendations to other buyers: None

Does what it promises

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Works well. A little bummed they got rid of the cobrowsing feature but I heard that may make a return.

Great for small businesses

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to customize your live chat pop up box to match your website. Shortcuts saved many key strokes.

Cons: Tagging could be improved by forcing tags on each chat. Tagging shouldn't be free from text - you should select from a drop down or check box list.

Overall: Olark live chat is great for a small business who wants to interact with their customers through a Live Chat feature. For the money, you will not find a better service provider. The set-up is easy and you can be up and running in less than a day. We used a third-party app to work live chats on a mobile device so you can answer live chats on the go! My only major gripe is on their customer support. The reps typically force out web links for you to read about your problem. We had trouble using Chrome and never found a resolution other than using on IE. Overall a great product for a small business.

A wonderful chat app

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Olark is non intrusive and can be customized to fit perfectly with my website. I love the different holiday themes!

Get Olark for your business now!

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, cost, customer service.

Cons: Difficult to personalize some aspects with new version.

Overall: We love using Olark for both divisions of our office. It is easy to install and use and cuts back on the number of phone calls we get. It is way worth the money and we are excited to continue to use olark for years to come.

Recommendations to other buyers: If possible it would be nice to have a mobile chat box on a website template that is not mobile. I dont know if that is even possible

Easy to Use

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Olark as a the chat interface for people communicating via our website and it has been great for quick questions and assisting our clients.

Excellent choice for live chat software

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use, plug and play solution if you want live chat on your website. You can also get valuable data such as chat transcripts, traffic source etc to give you more insight.

Get your money's worth

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Olark for 3 different websites for different lines of business within our company. It has given us the ability to instantly help customers online and also collect lots of valuable data to help us improve our website.

Excellent bang for buck

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, extremely user friendly backend access

Cons: Would be nice to have some more customizable features

Overall: When I was doing my research for live chat options on our website, I went through several different providers and settled on Olark. Definitely a great choice for ease of use and customer support. Setting it up is extremely easy, pretty much a plug-and-play solution. And even when you get stuck their customer service (not-so-ironically via live chat on their website) is lightning fast!

Great Way to Communicate With Clients

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our business focuses on exterior remodeling of residential buildings. We wanted another way to communicate with prospective clients because not everyone wants to call and speak to someone, especially if they aren't sure what they're wanting to do. Using Olark has allowed us to communicate effectively with customers on what they might be interested in. It also has allowed us to keep effective notes on customer comments and concerns with their remodel. I would definitely recommend Olark to someone who wants another way to connect with customers!

Easy to Learn, Easy to Manage

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the email forwarding if messages are missed. The interface is clean and it's easy to train new employees.

Overall: My favorite part about Olark has been how easy it is to teach new CSR's how to use the program. The controls are intuitive and it takes basically no training. The short cuts are very handy for my team and they appreciate the email forwarding feature that allows for flexibility while taking calls, email, and chats all at the same time. The transition to the updated platform was a little rough, but it's been a lot better now that it's settled.

Olark is easy to use

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Olark is easy and very user-friendly. Comments from potential patients are very positive as well. We would recommend it.

Great product

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall it's a great product. I think it's a bit overpriced and using the added features is a bit complicated at first. I am still not sure I am utilizing all the features but it looks great on our site and the customer experience is good as well

Great Program!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We can see what the customer is looking at!

Cons: I wish that there was a screenshare option. There used to be, but for some reason it was taken away.

Overall: We use this in our office and it is a great way to help customers! We are easily able to track customer problems as well as track the knowledge of out customer service team!

Recommendations to other buyers: This software is great!

Simple and excellente service

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Simple to understand, simple to implement and simple to use. Always upgrading with new features. All the doughts have been answered by the online support. Everyone can learn fast how to use ir in the desktop or mobile apps.

Game Changer

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: O'Lark allow us to have instant communication with our customers and even better, with our potential future customers. Getting it set up was easy and ongoing interaction with people when they get to our site is even easier!!

Director of Sales

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Olark has allowed us to stay in close contact with our customers during all times of the day. The technology let's our customers know that we are available to field questions at any point during the course of the relationship. The Olark chat pops up in timely fashion, alerts our staff, and gives our customers a sense of priority and easy access to open a conversation and/or clarify a quick item on our site, all the way to scheduling a demo. Additionally, we perceive the tool as a lead generation opportunity! We look forward to continued use of the Olark technology.

Very user - friendly!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've tried a couple other live chat platforms and this is by far the best! So easy to use, both for us and the customers. The admin dashboard is everything I need in one place. Support has been great, too!

Great Features and Customer Support!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use and support

Cons: price - not cheap

Overall: I've used Olark for several years now. They've given me several options as my business has grown. Their software is excellent and their support is excellenter! (Is that a word?) It doesn't matter - they are great!

Recommendations to other buyers: no

Olark rocks

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The white label option is key. No business wants advertising for another business on their website.

Cons: White label pricing seems a bit ridiculous.

Overall: We're able to conduct business over our website that never would've been possible before. Now people who don't like to talk on the phone can communicate with us effectively enough to receive the same level of service as those who call in.

Recommendations to other buyers: Seriously, give us a discount on the white label pricing. It's an unreasonable premium, and can be reduced without impact. Don't eliminate the premium altogether, just be less grabby.

Great for supporting customers

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of setup, user interface, reporting, and shortcuts (saves us typing typical responses)

Cons: Would prefer to see a smaller interface/screen, but not critical. Would love to see color coding, showing which IP addresses are repeat customers. Dream would be to allow user to tag IP's so instead of seeing IP address: xxx only, it would have in brackets (customer name).

Overall: Olark offers an additional level of support for our customers, many of whom would rather text/chat then pick up the phone, or craft an email. It amounts to instant support for our customers, and another benefit that keeps them loyal. Compare getting your question answered instantly versus filling out a form, submitting a "ticket" and waiting for who know's how long before your question gets answered. Instant chat is the future, and Olark is paving the way.

Love this product

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and pretty

Cons: Too simple lack of good mobile interface

Overall: I love it. It's cheap and all my employee love it. Easy to use and nice interface I'll definitely recommend for anyone

Recommendations to other buyers: No it's good value

Fit for Purpose

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Nice design, simple to install, works with 3rd party apps.

Cons: Outages and loading issues far too often.

Overall: In all honesty, it isn't the most "feature rich" live chat system out there, but as far as doing what it says on the tin, it does just that. I would recommend as a starting platform into Live Chat for any business.

Recommendations to other buyers: None.

Great for customer communication

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Live chat windows in admin mode, seeing where people are from. Flexibility. Easy to use.

Cons: I wish we could integrate it as a widget on our page instead of always being tied to the bottom of the screen

Overall: At our church, we stream our services online live on Sundays. We have a lot of visitors who watch online months before they ever come to a service in person. It's important for us to be able to answer questions live while they are engaged on our website. This is a great tool for us!

Happy Olark Customer

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support is wonderful when there is a question and the chat box on our website creates a lot of value by encouraging more prospects to engage with our team.

Great, easy to use service

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VERY easy to implement and customize. Great use experience.

Cons: Can't think of anything right now.

Overall: This is a very easy turn-key solution to customer website chat. Our agents find the software very easy to use. Our customer really love the chat and ask us anything about our products and services, and often even place orders with our agents. Olark has been an invaluable addition to our customer service philosophy. Some things I wish Olark had the ability to do: 1. Block a user from entering a credit card number (yes, it happens) or custom RegEx matches, 2. allow customers to chat with us via SMS on their phones (our agents would chat in the same chat window that they currently do), and 3. have an Olark Android app so our agents can chat with customers after hours if needed (yes, we would pay them :-).

Over all the experience has been very positive. Olark's customer service is caring and responsive. I would recommend trying Olark (really it's easy to implement or turn off). You've got nothing to lose, really. You can customize almost everything about it from the user's point of view.

Recommendations to other buyers: I really can't imagine why someone wouldn't try it. There's really nothing to lose. Turn it on and if you don't like it, turn it off.

Olark is great

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very happy with Olark ... the service has been tremendous and the product has actually gotten us clients, who might not otherwise call ... 5 stars

Great product across multiple sites

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: Wish the platform was a little more user friendly. Functionality is there but the presentation could be improved.

Overall: We run several online ordering websites for Seasonal products. Olark has worked well for us and one of the main features I love is the ability for the system to automatically turn off or on the site as we have attendees logged in or not. No worries about questions going unanswered. Another feature we use is turning off chat in certain geographically areas that don't require the same type of support that we want in other areas.

Istn quite Intercom, but for this money - go for it!

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I miss some aditional features and translations or customisations (people in Slovenia cant rate operaters in Slovene language). We had some hiccups regarding cookies and what we see / or the customer sees. But all in all, cool stuff.

Orthodontist Industry

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: It has been very helpful in building our customer experiences. We have used this platform to engage our audiences when they visit certain pages or if they have any technical questions before coming into the office. The ease of use is what makes our organization love this tool. It has become an essential part of our business.

Olark has made our company money

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Olark chat on our 57gold.com web site ... it works great ... and clients who are not into using the phone, use the chat and it leads to orders ... appreciate the service Olark has given.

Great tool for customer support

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization! This tool works for us because we can design it to fit our needs.

Cons: I am looking forward to the return of the screen sharing option.

Overall: We use Olark to provide our 30,000+ clients with immediate support. We get a lot of thanks from our users for being so easy to get in contact with. And, they love the holiday themes.

Recommendations to other buyers: Some of our users have complained about the inability to completely close the chat tab.

Olark Review

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly. Any one can set this up.

Cons: NA

Overall: Olark is fantastic. We use it for our company's website. Many people don't take advantage of the online chat; however, those that do are grateful for an easy and immediate response. Olark is very easy to use for an admin and user.

Recommendations to other buyers: NA

Great chat solution

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Support is very responsive. Company uses Olark chat service itself for support - so you always end up getting a real person in real time during (West Coast) business hours.

Cons: Occasional service disruptions, but rarely longer than a few minutes.

Overall: We've been using Olark for two years on our website and usually perform at least 3 chats every business day with it. The chat interface and its behavior are nicely customizable to match our site's appearance and business workflow. Favorite features include the integration (we use Sugar CRM) for passing records of chats back into our CRM and marketing automation system (inbox25) and what Olark calls its Targeted Chat capability, where we can have automatic behaviors initiated for certain types of visitors on certain pages of our site, e.g. automatically initiating discussions with website visitors from North America who spend longer than a minute looking at our case studies.

We're fans of Olark and recommend it. Try it out on our site if you haven't already - it integrates quickly and is easy to test.

Easy to use, looks good!

Jan 23, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That you can see where the customer is located, which pages they're on and what they're adding to cart.

Cons: Can't think of anything I don't like about it.

Overall: The software is very easy to use and setup, does the promised job and we particularly love the fact that it allows you to see where the customers are located, what they're looking at and what they're adding to cart. Wish it had a feature to add product pages into a chat (rather than sending links). Also, really like the new hummingbird! Highly recommended.

Recommendations to other buyers: Maybe create an app for businesses to run live chat on the go rather than on mobile?

Overall Excellent Experience

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, friendly help, transcripts are saved, reports are sensible

Cons: Nothing

Overall: Olark is super easy to use, easy to install and simple to connect to my customer service ticket tracking system. Anytime I've gotten confused, their agents are available to help and adding/removing agents is a breeze.

Recommendations to other buyers: Best I've had so far!

Olark earns an A+

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, simplicity, incredibly diverse settings

Cons: mobile application is behind and if it is not, we do not know that.

Overall: LaCrosse Hardwoods has not looked back after implementing the software to its website. Olark's customer service has been the most available and easiest to work with to date and was simple to install.

Great, pocket friendly software.

Jan 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, from integration to UX

Cons: Reporting is quite basic.

Overall: User experience is fantastic, for customers and operators. Only thing missing is a report on operator utilisation.

Best Choice!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Reporting. Required little training. Able to modify to fit my needs.

Cons: Can't share images or files (however this is not much of a con with the increased security.)

Overall: Web chatting is a brand new endevour for our company. We were looking for another way to provide excellent customer service and being able to reach out to them while they were on our webpages has helped phenomenally. We have received feedback to help us improve our site, fix errors, as well as upswell. A large portion of our business is selling party packages and the average sales were low. Now we can reach out to customers, answer questions, and increase sales of add on items. The program has been incredibly easy to use and requires little training for my team to catch on. I love all of the options for messaging, shortcuts, timing, and appearance. I love the ease of the reports and the information provided. This was an excellent choice and well worth the (not even expensive) cost!

Recommendations to other buyers: Would be cool to be able to use a photo in a shortcut.

Excellent Service

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It looks natural on the website. The ability to customize its outlook is great.

Cons: We have to choose between chat and row of social media icons, we can't use both.

Overall: Our customers love Olark Chat! It's easy, user-friendly and convenient to use. We received more leads and attracted new businesses thanks to Olark Chat.

Perfect Fit!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost, Connectivity, Functionality

Cons: Can't honestly think of anything.

Overall: I have tried out several options for LiveChat type options. Self hosted, a service, etc. but when it comes back to it each time Olark fits.

I am a solo operation and for me cost is key usually, however its worth the money with the feature set it offers, having the ability to use Jabber to tie-in on the desktop? Simple. Easy. No more missing a website notification or some clunky "offical" app that some others offer, I can use Messages on Mac and it just works.

So for me it's a perfect fit for the budget, for my technology hook-in, and let's be honest - it just works great!

Recommendations to other buyers: Sign-up already.

Great Software! Does what they claim!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Olark is so great. Super straightforward, easy to use and fulfills every promise they make. I love how it's all about the chat. It's easy to launch and use and integrates well with our site. They are also always adding new features/skins, etc. which I love! 5 thumbs up!

Excellent Product!

Jan 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: Wish there were more attention grabber template options.

Overall: We have used Olark for over a year now and it has really become our go to customer service tool. The interaction with our customer's is great and it gives us the ability to create a more personal shopping experience for our customers which has translated to increased sales.

Solid, Easy way to engage with your customers

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and customize. Looks good.

Cons: No Freshdesk integration currently.

Overall: Olark is easy to install, simple to use, and gives you what you need so you have no excuse for not engaging your customers where it matters - when they're checking out key pages of your website. Looks great, works well, and delivers value immediately - what more could you ask for?!

Good interface, easy to use, but tough for team live chat management.

Jan 20, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I wish it was easier for different operators to view status of a chat. When the chats are busy for us especially during the holiday season this becomes important.

Olark Review 1

Jan 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is user friendly and I really like the shortcut message options.

Cons: I can not add a screenshot or attachment

Overall: I really wish you could add screen shots or attach pictures. Also some emojis would be nice. It is easy to use but when only text is available it is difficult to read a person's emotion or reaction.

Recommendations to other buyers: We would like emojis.

Exactly what we need

Jan 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: For a small family owned business this was exactly what we needed to help consumers be able to ask questions or share concerns quickly. We are a distributor of adhesives, sealants, coatings, resin systems, mold making materials, surface preparation cleaners, lubricants, release agents, and other maintenance and repair products so we get many inquiries on a daily basis. Thanks.

Olark is great software, highly recommended

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: user friendly
live chat right to your phone

Cons: i'm happy with everything

Overall: I was hesitant about trying Olark at first. After using their 30-day free trial, I was hooked. Extremely easy to use and for small businesses like ours, you can even receive your live chats to your phone. Live chat has been great for our business, I recommend Olark to everyone

Recommendations to other buyers: none

Awesome tool!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great experience with Olark - easy to set up and works a treat.

Love the commands we're able to use too.

Good work

Very satisfied

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I work as a technical support at a company in Sweden. We use Olark everyday for customer support, and it works perfect, without any issues!

Great tool for customer service and sales

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to transfer conversations

Cons: Transferring a conversation should give the next operator visibility into the original question.

Overall: We relaunched our website in 2014 and included Olark. Ever since then, it has been tremendously helpful for both customer service inquiries and sales requests. The ability for our clients to access our representatives within two separate departments within a single chat box really brings the whole story together.

7 times a reviewer

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Quality product across the board
Good product and good service, has worked well for us over the last year and we will continue to use it

Great website add-on!

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Super easy to install and very easy to test and use. This chat tool is a must when you want to collaborate with visitors on your web site.

Great Service

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have had Olark chat since the beginning, reliable service, and very easy to use, we have 2 web page and we use the same account for both which is practical.

Best chat tool

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Olark is constantly improving. We have been using it for over four years now, and it is fantástico!!!

The Best Choice

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple, Easy, Robust and customers love it

Cons: Cost, occasional availability issues, needs stronger reporting (perhaps with internal SLA's) and more integrations.

Overall: Olark is a solid platform that allows us to serve our customers in an immediate way that many prefer to email or phone. Feature-rich and easy to use and configure, Olark allows us to respond quickly and simply to technical, marketing or customer service change requests.

Olark Chat

Jan 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Olark has been a great tool for us to use on our website. It allows for customizable options like headshots, colour, format, etc. Great way to chat with current or potential customers coming to our website.

Great Find

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of installing on website and management are 5*'s

Cons: I wish the base level had some more of the customizations available but it gets the job done so I can't complain too much.

Overall: We came across Olark by recommendation of our website developer in the early goings of building our website in March 2016. After comparing/testing what we currently had and other competitors it was easy to chose Olark. The ability to see what your customers are doing really helps you give them the information that they need in order to make their visit easier. The ability to log your chats also is a big plus for us because it gives us some auditing to see where we can improve in our customer interactions.

I would recommend Olark to anyone if you are considering adding chat functionality to your website.

Decent Product

Jan 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use, allows for easy prompts to the chat clients

Cons: Not very customizable when it comes to custom messaging and alerts on the web. Takes a lot of time to set up rule sets and doesn't always recognize URLs. Could have a nicer back end user interface face and from the web for clients

Overall: The product does what as been described. Doesn't have the same functionality as some of the other systems that exist. The customization and alerts of the system are not the greatest but some features are starting to improve. Definitely a slow moving beast when it comes to features releases.

Recommendations to other buyers: There are other products out there that do similar things but have additional features. Take a look around

Great Chat!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality, Appearance, Ease of Use, Reporting Features

Cons: Site going down periodically

Overall: The olark chat has worked great for us. The only problems we have had is the site going down a few times.

Olark Live Chat Review

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Since the new format was put in place, there are several functions that are no longer available that our company really liked including the co-browing feature and the ability to customize the size of the chat box. I also find the targeted chat rules to be confusing at times and have had to contact Customer Support on several occasions for help. That being said, Customer Support is always helpful and friendly and the chat runs as it should most of the time.

A Quick Copy/Paste And You Can Offer Next Level Support

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The morning of the meeting I was asked, "Hey how can we offer better support for our design tool." By lunch time I answered, "Our support issue is solved, we now have web chat to answer questions." That's it a quick copy/paste of code and our design tool offers next-level support. Olark makes is extremely easy to implement a web-based chat client. The flexibility is great and it is super customizable. Oh and the screen sharing feature, awesome. One note to anyone considering Olark: it is just a tool, having all the chat features in the world are useless if you're not helpful and responsive, so make sure you have good operators.

Olark is Awesome

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: No problems so far! It is great for customers to have another way to reach us. It is easy to use and reliable.

Amazing website enhancement

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Have been using Olark for less than a year and it has paid for itself ten fold. Allows us to quickly interact and engage potential customers and meet their needs. Would recommend Olark to any company, any size, in any industry.

Love it!!!!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and logical interface

Cons: No major cons from our perspective

Overall: One of our favourite features is that when our operator is off line we can hide the button completely. This is great because it doesn't make us look like nobody's here at all. Also, the seasonal theme's are cool too. Love the Christmas ones. Thanks!

Recommendations to other buyers: Keep it simple and easy to operate.

The Best of The Best

Jan 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use

Cons: none

Overall: 100% satisfaction! We are working with Olark for the last 6 months and it's been a fantastic experience for us.

Easy to use website chat

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Olark is simple to set-up and easy to use. We're able to make changes on the fly to manage different tests. I like their recent design update - looking good!

Absolutely love Olark!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and ability to email transcripts

Cons: Can't find any faults

Overall: I am the sole user of Olark for my company. It's an incredibly good platform and easy to use. I have also found useful the feature which allows me to email transcripts to my various colleagues internally. The customer service is excellent! Highly recommended!

We LOVE Olark!!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, Simple, customers love it

Cons: Wish more reporting was available

Overall: Live Chat from Olark has significantly improved our Customer Service quality and experience. SO glad we invested in this software. ROI is sufficient without a doubt.

Olark Review

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used Olark on our e-commerce site for a little over the year now. We really are satisfied with the software, we have gone from using the module on all pages to select pages we want to engage the customer with. Never had any issues with Olark and look forward to trying out other features than we are currently not utilizing in the future.

Allows us to offer a quality service to our web prospects/customers

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to turn prospects into customers

Overall: It has been very beneficial to us getting new customers. Very easy to use, and the ability to also use from our phones is very helpful.

Logging In

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I'm in charge of running the Olark chat for our business. I sometimes forget that I've logged out because I close my browser window. It would be great if Olark had a program I could download and keep running in the background instead of just through my browser.

Simple & Feature Full

Jan 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of implementation, use, features and support.

Overall: Easy to use with minimal on-boarding to use the package. Like the integrations with our email , for easy follow-up with customers.