Who Uses This Software?

Agencies providing Medicare, Private Duty Nursing, Therapy services with complex scheduling, billing, clinical, and reporting requirements looking for a robust solution with good integration options


Average Ratings

19 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CareVoyant
  • www.carevoyant.com
  • Founded 1997
  • United States

About This Software

Cloud based solution for home health agencies providing Medicare, Private Duty Nursing and Therapy services; Scheduling can handle both visit and hourly requirements. Flexible POC solution that can handle both Medicare and PDN; Clinical/Aide Care Plan; CV Mobile for trusted visit verification and documentation for Aides; handles complex Medicare, Managed Care, Medicaid and Insurance billing requirements; PR, GL and IVR integration; Standard and customizable alerts, reports, dashboards


CareVoyant for Home Care Features

  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting

CareVoyant for Home Care Reviews

Good product

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's a good software, and easy to use. Wish there was more training offered. Wish it could be geared a little more for extended nursing hours.

Would not recommend

Nov 11, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Have been using this home health software for a couple of years. If you want customizable software this company is not for you. It takes an act of congress to get customized assessments from this software vendor. Also beware that new releases are always fraught with issues.

Great Application

Oct 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The Cv software is good and getting better each day. I will also suggest strongly on the mobile app to include caregiver signature to make a complete cycle as it is bn done with paper time sheet, Thanks

CareVoyant

Oct 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Staff is amazing

Cons: Would like it to be more user friendly.

Overall: Easy to use once you learn the system. Make sure you get proper training for you and your staff. The staff are all amazing people.

Recommendations to other buyers: Train you and your staff properly. Don't rush into implementation.

Great Work in Progress

Oct 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the new intuitive interface is easy to use, the company is always welcome to new ideas and will work with you on adding to the software

Cons: the desktop can be a bit overwhelming and can be complicated to run

Overall: My company has been using this program for over 10 years, but I have just started being introduced to it. I love the new intuitive piece of the system. It's an easier interface for our direct staff.

Love love it

Oct 13, 2016
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Love it, been using the software for over 4 years. Customer service is great. Everyone in the company is very friendly and helpful

Home Health review

Oct 13, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We like the ease of use and the fact that it is fairly easy to customize to our needs. CareVoyant staff, including tech support, are very friendly and helpful as well as easily accessible. CareVoyant frequently updates their software to keep up with advancing technology. They have recently introduced NFC tags for the option of tracking real time location of clinicians that helps with billing accuracy and monitoring. The owners are great to work with. They have the option of the purchasing company self-hosting on their own servers or CareVoyant offers server hosting to relieve the purchasing company from having to maintain their own servers.

Cons: Tech support is usually very prompt however as the company grows I feel more tech support could be implemented to continue to offer tech support in a timely manner. Occasionally a little more guidance is needed when new versions or changes are released but as the company is continually growing they are incorporating more support staff. Sometimes there are glitches that have to be fixed when they roll out their updates or upgrades.

Overall: We are a medium sized Home Health agency and have been using Carevoyant intuitive mobile app for about 2 years and the general back office software for about 10 years. We like that the software if integrated to incorporate clinical, financial/billing, and payroll all in one and now with the Intuitive Mobile our clinicians in the field are able to document remotely and we can easily incorporate their documentation data into our data the office.

We like the ease of use and the fact that it is fairly easy to customize to our needs. CareVoyant staff, including tech support, are very friendly and helpful as well as easily accessible. CareVoyant frequently updates their software to keep up with advancing technology. They have recently introduced NFC tags for the option of tracking real time location of clinicians that helps with billing accuracy and monitoring. The owners are great to work with. They have the option of the purchasing company self-hosting on their own servers or CareVoyant offers server hosting to relieve the purchasing company from having to maintain their own servers.

Tech support is usually very prompt however as the company grows I feel more tech support could be implemented to continue to offer tech support in a timely manner. Occasionally a little more guidance is needed when new versions or changes are released but as the company is continually growing they are incorporating more support staff. Sometimes there are glitches that have to be fixed when they roll out their updates or upgrades.

I am just getting started using this product so I am just learning

Oct 22, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Hard to say at this point but wish there was a manual. It would help with training new users.

You Have to Buy In

Nov 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Top of the Line support any support tickets are addressed same day. Great Community of other Users to Network with. Extreme Flexibility and customisation. Point of Care integrates with every part of the business.

Cons: Creating Staff buy in is always a challenge, but we went from having no software to having it in the home and that is a difficult process to change.

I've been our Home Health Agency's IT / Super User for almost 3 years now and we absolutely love the Software. The Nurses Use it for Point Of Care, the office staff loves the flexibility of scheduling in it, The administration loves the Dashboards and Reports that are presented to them, and the billing department lives in the software. It really started working best for us when we started using CareVoyant fully instead of just using it to meet electronic filing requirements. When I first came to CareVoyant our users had mixed feeling about it, but the more we started using it the more we loved using it and wanted to do more in it. We now use the software in our Mental Health Clinics for both Doctors and Therapists. As well as in our Long Term Care facility. We are really looking forward to rolling out Intuitive in the first quarter of 2015, and we are using it for around 50+ nurses in the field currently using RDP. Investing in training was really key for our success, and I have developed a training that we use for all new employees before they ever get trained by anyone.

You Have to Buy In

Nov 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Top of the Line support any support tickets are addressed same day. Great Community of other Users to Network with. Extreme Flexibility and customisation. Point of Care integrates with every part of the business.

Cons: Creating Staff buy in is always a challenge, but we went from having no software to having it in the home and that is a difficult process to change.

I've been our Home Health Agency's IT / Super User for almost 3 years now and we absolutely love the Software. The Nurses Use it for Point Of Care, the office staff loves the flexibility of scheduling in it, The administration loves the Dashboards and Reports that are presented to them, and the billing department lives in the software. It really started working best for us when we started using CareVoyant fully instead of just using it to meet electronic filing requirements. When I first came to CareVoyant our users had mixed feeling about it, but the more we started using it the more we loved using it and wanted to do more in it. We now use the software in our Mental Health Clinics for both Doctors and Therapists. As well as in our Long Term Care facility. We are really looking forward to rolling out Intuitive in the first quarter of 2015, and we are using it for around 50+ nurses in the field currently using RDP. Investing in training was really key for our success, and I have developed a training that we use for all new employees before they ever get trained by anyone.

Streamline your agency's workflow by integrating intake, scheduling, clinical and billing with user

Jul 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great software. CareVoyant for Home Care is a fully-integrated clinical, financial & business intelligence solution, allowing you to improve patient care, maintain compliance, and manage your agency with one solution.

Quality Outcomes & Timely Payments

Mar 18, 2013
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: A point of care software solution that seamlessly integrates the "front of the house" clinical functions with the "back of the house" business operations while enabling providers the ability to increase patient satisfaction and outcomes while also ensuring the timely collection of claims.

Cons: Developing staff buy in was difficult during implementation of this software.

Overall: This product is highly recommended, especially for those providers that deliver services across several spectrums of the health care industry.

Agility

Mar 05, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Carevoyant is one of the most flexible and stable pieces of software I have had the pleasure of using, We have multiple lines of business with very different billing needs and I have been able to address all of them in Carevoyant making billing painless and easy to monitor. We have seen a drastic reduction in time and collections by using Carevoyant, allowing us to spend more time on the clients we service. In the 10 years we have used Carevoyant I can count on one hand the times I actually had an issue with the software, and the problems were minor and quickly solved, I wish all my software operated this way.

Cons: I wish we had more reporting options, a smartlist type of option to throw together quick small reports.

Overall: I think it is one of the best indepth products I seen for this section of the market.