Who Uses This Software?

RealTime Software Solutions, LLC serves research sites and site networks looking to increase efficiency and profitability by streamlining all aspects of their clinical trials.


Average Ratings

16 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $295.00/month
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • RealTime-CTMS
  • www.realtime-ctms.com
  • Founded 2
  • United States

About This Software

RealTime-CTMS is the leading clinical trial management system designed to increase efficiency and profitability for research sites and site networks. With fully-integrated services such as RealTime-TEXT, RealTime-PAY and the first fully-integrated eRegulatory document management system, RealTime-eDOCS, RealTime Software Solutions, LLC has the complete package of tools to help sites excel. No other CTMS can do all that RealTime does!


RealTime-CTMS Features

  • 21 CFR Part 11 Compliance
  • Document Management
  • Electronic Data Capture
  • Enrollment Management
  • HIPAA Compliant
  • Monitoring
  • Patient Database
  • Recruiting Management
  • Scheduling
  • Study Planning

RealTime-CTMS Reviews

RealTime at SRA

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The ease of use and the availability for help. We have interns and some staff who only use RealTime for specific things, like referencing the calendar, or scheduling appointments. Because RealTime is so user friendly, we don't have to spend much time training our new staff on how it works. And even if a training session is required, it's great that the team at RealTime can provide this for us.

Cons: I honestly do not have any complaints at this time.

Overall: RealTime is something of a go to at our company. Any time anyone has a question regarding a study, a participant, scheduling, our answer to each other is always, "did you check RealTime?" The best part is that through RealTime we're always able to get the answers that we need. And if it's not something we're sure RealTime can give us, the support staff is always more than happy to walk us through a feature that we may not have realized existed. We have been using RealTime for close to two years now, and through updates and additional features, there really isn't anything RealTime can't provide for us.

In regulatory, I especially love the document feature. It centralizes a place for our consents and protocols so that when coordinators or the marketing department has a question, they can reference the source material.

The addition of subject documents has been invaluable as well. Rather than coming up with a filing system that's arguably archaic, it makes it easy to reference a participant's prescreen right in their profile. It saves us space and time to be able to have this information readily available.

The best thing, though, I could say about RealTime is that is has features we didn't know we wanted. I could try to come up with things that could be added or improved on, but the truth is RealTime is always a step ahead of us. Every time a new feature is launched, I find myself saying, "oh yeah, that would be helpful!"

Vendor Response

by RealTime-CTMS on March 21, 2017

Ashley, thank you so much for the great review! This is great news that RealTime has become such an important system for your site and staff. We enjoy working with your team as much as you enjoy working with RealTime!

Great Software!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Hard to enter a refund if the sponsor overpays

Overall: RealTime has made the running of our research office so much more efficient. The customer service is always courteous, knowledgeable and FAST! We had an issue with fraud at our site and RealTime came along beside us and expedited getting RealTime Pay started at our site. The staff and the subjects love RealTime Pay. It has made stipend payments much easier. Our site also utilizes eDocs, Text and of course, CTMS. We have been very happy with this software. The reports have been very helpful. We have also been impressed with how RealTime listens to the needs of their customers. Many of the new features and upgrades have been the direct result of conversations they have with their sites. Overall, we are extremely happy with RealTime and always recommend to all of our associates.

Vendor Response

by RealTime-CTMS on March 21, 2017

Hello Amanda, thank you for your great review! We are happy to hear that our PAY product was able to solve your fraud issue and now your site can experience the admin/accounting efficiency this product provides. We will reach out to you to review how the system handles sponsor over-payments. We look forward to continued growth together.

RealTime -CTMS is the PREMIER Clinical Research Site Software!!!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Everything!

Overall: RealTime has provided our site with the tools we need to manage our studies, subjects, and subject payments. The Accounting Features are excellent. This product saves our time because we can manage our studies, documents and subjects in one beautiful, easy to use product!

Recommendations to other buyers: Customer service and Training is excellent and prompt!

Vendor Response

by RealTime-CTMS on February 10, 2017

Hi Carrie. Thank you for the nice review! We truly appreciate your business.

User Friendly

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Love that you can upload study documents and search across a database for specific medical conditions

Cons: Wish you could track visit entry into CRF

Overall: Love the excellent customer service! Always timely in responding and correcting user errors. Elise has helped very much and is always available!

Vendor Response

by RealTime-CTMS on February 10, 2017

Hi Linda. We appreciate your business and thank you for the positive review. We would love to address your CRF visit tracking request by utilizing one of your complimentary reports. We will be contacting you soon.

Comprehensive Platform for Research Sites

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: Our site has been utilizing RealTime for approximately 5 years and it has been instrumental to our overall growth, including expansion to multiple locations. RealTime provides a single platform that encompasses all of our site's needs. Not only does the software serve as a trial management system, it also includes patient appointment reminders via text messages, an electronic regulatory system and a stipend payment system. Additionally, the system is fully integrated with our company website. RealTime is a user friendly system that has increased organization, productivity and recruitment goals for our site. As a site director, I find the system a must have to monitor the work flow of my coordinators and recruiters. Additionally, it is invaluable for study payment accountability and invoicing. RealTime is our site's go to CTMS!

Vendor Response

by RealTime-CTMS on February 10, 2017

Hi Lora. We are very happy to hear that our software has helped your site tremendously. As our first CTMS customer, we really appreciate your loyalty and look forward to continuing our service to you and your team.

RealTime Rocks!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have our rep on speed dial! He is always ready to answer questions and walk you through any issues. Great platform! Database management, easy to run reports, ad tracking, budgets, it's all there and easy to use.

Vendor Response

by RealTime-CTMS on February 10, 2017

Heather, thank you for the great review. We're happy to have you as a customer and we're excited that you find the system very easy to use.

Making research easier

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy, all in one.

Cons: Employee compliance, highly dependent on them.

Overall: Easy to use system that helps streamline the research process. Just a few of the greats things it helps with are recruitment, patient compliance, accounting and protocol ease. Highly recommended.

Recommendations to other buyers: Need to work out a SF ratio so A/R is more accurate and not inflated.

Vendor Response

by RealTime-CTMS on February 10, 2017

David, thank you for your great review! We think we have some reports that could help with employee compliance. We will reach out to you soon with more information. Be on the lookout for our upcoming Milestone tracking solution that will address screen fail ratios and adjustments.

Best CTMS Choice for Experienced and Novice

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: RealTime understands how research really works! They understand the site and protocol needs from all perspectives. From the Coordinator, Vendors, Regulatory, PI, Sub-I, Vendors, Amendments and ICF tracking to Budgets and Invoicing, RealTime can help you!

Vendor Response

by RealTime-CTMS on February 10, 2017

Thank you for choosing RealTime, Sharon! We love having you as a customer and look forward to our continued relationship.

Great system!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I work with RealTime on multiple platforms and they are fantastic! The platforms are very user-friendly and easy to use. Our account manager is also great at answering any questions or concerns we have very quickly. I would highly recommend them!

Vendor Response

by RealTime-CTMS on February 10, 2017

Thank you, Nicole. Your input with our products has be greatly appreciated! We look forward to working with ClinEdge on future projects!

Review 1 for TDE

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It's apple easy

Cons: can't upload documents directly into the system.

Overall: We've been with real time for almost two years. Excellent product, Excellent customer service. Very clear that RT understands clinical research and how to creates software to support.

Vendor Response

by RealTime-CTMS on February 10, 2017

Hi Alison. Thank you for the great review. We do have a very robust document management system (RealTime-eDOCS and eDOCS LITE) to upload records. If our eDOCS product manager has not contacted you, he will soon.

So happy to use RealTime as my CTMS

Sep 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: 1. System is user friendly to the point of being intuitive
2. Service is first rate ... accessible and knowledgeable ... and provides solutions the first try
3. RT is clearly run by folks with research site level experience rather than IT folks
4. RT is clearly interested in what their customers think ... and this survey is NOT the first example of this ... they listen and respond
5. RT helps us populate studies ... the system works!

Vendor Response

by RealTime-CTMS on February 10, 2017

Ken, we are very happy that the system is working great for you. Thank you for being a RealTime customer!

NZ site review

Sep 06, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: All trial information in one place for staff.
Lots of fields for patient information is great too.

Cons: Would like to be able to add GST to our invoices.
Would like to be able to amend invoices after created.

Overall: Finding our way around the system has been relatively easy. A few items are not that applicable to sites not based in US. An edit function on existing invoices would be a real bonus.

Vendor Response

by RealTime-CTMS on December 07, 2016

Thank you, Phillippa, for your feedback. We love to listen to our customers and make updates to RealTime based on their needs. I am happy to tell you that Invoices are now completely editable in RealTime. Additionally, we are working on an update for our non-US customers to track government taxes such as GST. We hope to have this update deployed in Q1 of 2017. Please let us know if there are any other areas of the system that you would like to see improved to better suite your local environment.

Great CTMS!

Sep 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use. Very helpful customer support. Has all of the functions that you need.

Cons: It takes several steps to switch back and forth between patients and administarative tasks.

Overall: I have been using realtime for several years. It is easy to use and easy to understand. The helpdesk is great at answering questions. Realtime also listens to the feedback that they get and makes changes to the system based on the feedback. I highly recommend them.

Vendor Response

by RealTime-CTMS on February 10, 2017

Hello Jen, thank you for your great review and continued support! A tip or trick in our system is to right click on any of the links and open in a separate tab to toggle between the patient and admin screens. This will definitely save you some steps.

BEST CTMS OUT THERE

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: This system is so user-friendly. Training is done in a third of the time as compared to other systems and I feel that I can use all of the features because they are easy to understand.

Cons: We are having some calendar issues with outside MDs seeing the company calendar

Overall: Having used other systems I can emphatically state that this is the best system available no matter what your size is. It has paid for itself over and over. Most systems have you frustrated for the first several months getting used to little quirks. This system is so easy to use that frustration has not been an issue. The online video tutorials are great for bringing on new staff. This system was created by a site and it shows! Don't make my mistake and choose a less expensive system first because trust me doing it right from the beginning would have been much easier. Although when you look at the new features of this system you will save time and money over the other systems. If you have another system though they are great to work with and migration was easier than I thought it would be.

Recommendations to other buyers: I love it and recommend it to any site looking for a system

Vendor Response

by RealTime-CTMS on February 10, 2017

Hello Dalyn, thank you for your glowing review! We are happy that RealTime is so instrumental in helping your site conduct clinical trials. Our system allows for assigning and unassigning calendars to providers. If we haven't already, we will reach out to make sure your site is configured for this.

Great Software and Support!

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Accessibility for each user. Great support team!

Cons: Billing always seems to be a problem. :-(

Overall: Great! Easy to use and love it! The support team is always accessible for immediate answers that you may have plus the on-line university is available whenever you need to review.

Vendor Response

by RealTime-CTMS on February 10, 2017

Hi Lisa, thank you for positive review and feedback. We apologize for any billing issues you have encountered. If we haven't already, we will reach out to discuss any issues.

Couldn't survive without it

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: Realtime is essential to the running of our clinic. From recruitment to tacking study progress, and now with reg docs and texting added, this system is phenomenal. On top of all this, the customer support is fantastic, and they even help us make changes in the system when requested. Realtime is the way a CTMS should be done. Useful, efficient, and responsive.

Vendor Response

by RealTime-CTMS on February 10, 2017

Mark, thank you for the stellar review, this is great to hear! We're very happy to have you as a RealTime customer and look forward to assisting your site with any CTMS system related needs.