STAAH Channel Manager

4.5 / 5 209 reviews

Who Uses This Software?

We help owners and operators of hotels, apartments, motels, B&Bs, resorts and vacation rentals distribute their rooms via online channels and increase number of bookings and revenue.


Average Ratings

209 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $80.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • STAAH
  • www.staah.com
  • Founded 2008
  • New Zealand

About This Software

Increase you online Revenue with a High performance Channel manager for operators of Hotels, B&Bs, Motels, Apartments and Resorts. Connect to over 100 online channels such as Booking.com, Agoda, Expedia, Tripadvisor, Traveloka, Makemytrip, Goibibo and many more. All online channels are updated automatically in real time when you make changes, eliminating double bookings.


STAAH Channel Manager Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management

STAAH Channel Manager Reviews

Wow!!

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's very friendly. Services are very quick, I usually connect with customer service agents are very professional, hard working and have proper knowledge about software.

Cons: New updates, although that's for betterment., Few times technical issues in connection with other channels.

Overall: Easy to Handle.

Vendor Response

by STAAH on July 13, 2017

Thank you Parul for your review. Appreciate it.

GREAT AND WONDERFUL

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Able to map multiple channels
Able to integrate with our PMS inventory.
Allow to update rates to all channels at once
Allow to receive all bookings from every channel
Great support team

Cons: Unable to map to a channel with two account
Unable to support some channel
Unable to delete rate plan
Not flexible for user to manage or map rate plan with other channels

Overall: Channel Mapping from all channels
Linked to my PMS Inventory
Automatic booking flow
24/7 Booking
Inventory management

Vendor Response

by STAAH on June 11, 2017

Thank you Khang Sheong for your review. We will pass your feedback to the team.

Easy to use, great custimer service

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Interface simple and visually clear. Customer service, patient and helpful. Tech team available to look for solutions.

Cons: Nothing essential i can think of. There are always new features to improve service. It is more thab enough for me.

Vendor Response

by STAAH on June 11, 2017

Thank you Francesca for your review! We always release new features to make your life easier!

Fast & Easy

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Save up lots of time in comparison with the conventional way, and user friendly

Bookings are more structured from all platforms that centralised into one

Cons: Registration of room rates would be good (eg: low season would be room rate 1, peak season would be room rate 2, in a few quick click instead of updating)

Vendor Response

by STAAH on June 11, 2017

Thank you Alex for your review! I will pass on your feedback to the team.

Logical and easy to understand.

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The clean design makes navigation easy to understand and learn. There is also a wide range of features that give the user a chance to set the system up exactly how they want making the system work for the property and not the property working for the system.

Cons: Would be difficult to use if there was limitation to the hotels facilities such as no access to internet as it is cloud based.

Vendor Response

by STAAH on June 11, 2017

Thanks Craig for your review!

The Software Hoteliers dream of

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Staah's channel manager consistently performs well and is easy to use. It has just about every function and operation you can imagine or need. The amazing thing is, the channel manager remain intuitive and not overwhelming

Cons: It's cloud based so you do need internet access, this is standard though across most software we've looked at.

Overall: - Increased occupancy
- Increased Revenue
- Safed Time

Vendor Response

by STAAH on June 11, 2017

Thank you for your review Martin. We're glad to hear that our system is easy to use!

the software is easy for use also staff is very helpful special tansim ,she is available for 24 x 7

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: this software is best part of your payment will be check in all history and guest details excellent

Cons: use for friendly one time change the all room availability and sold details also rates one time,

Vendor Response

by STAAH on May 14, 2017

Thanks for your review Shivanand!

Value for money, Full Feature, Ease of Use

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: value for money with all features, It makes it easy for revenue managers to manage all OTAs using STAAH APP for mobile

Cons: User experience can be improved to reduce number of actions for the user update price. Don't have master update menu.

Vendor Response

by STAAH on May 14, 2017

Thanks for your review! We're glad STAAH makes the process easier for you.

We have found STAAH very useful to help organise the bookings for our lodging.

Apr 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The software and system is easy to use. And the customer service team are helpful and pleasant to deal with.

Overall: As described in the survey

Vendor Response

by STAAH on May 01, 2017

Thank you Alan for your review! We're happy to hear that you are satisfied with our service.

Great Channel Manager!

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: - User friendly
- Lots of features
- Great Customer service

Cons: - No

Overall: We use Staah for more than 5 years and we are really happy with this channel manager. Is good solution for any kind of hotel or hostel from 1* to 5*.
We highly recommend !

Vendor Response

by STAAH on April 23, 2017

Thanks for your review Silviu!

Great Product

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: STAAH is an excellent software making it easy for hotel OTA operations also the back end support is 24*7. This is a great product. Three Cheers to the customer support and their Team.
Well Done

Vendor Response

by STAAH on April 23, 2017

Thanks for your review Parimal!

Responsive and Room Nights Increased

Apr 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have partnered with STAAH since end of November. After several months, we have seen a big improvement in revenue and room nights.
It is a very easy to use platform and good support team ¿ responsive and helpful. The in-built analytic report is comprehensive and has been so useful to analyse channel performance and leverage distribution cost.

Vendor Response

by STAAH on April 06, 2017

Florence, Thank you your review. All the very best.

Good Smart Software

Apr 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Fast and Quick update

Overall: Highly recommendable. Friendly software. The Team is ready to support at any time and easily learnt and accessible by all team members.

Vendor Response

by STAAH on April 23, 2017

Thank you for your review Bala.

Excellent Features & Excellent Support!

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use Extranet; Has a lot of new & interesting features for the booking engine; Easy to sync to all channels; Manual sync for individual channels, etc.

Cons: User experience can be improved to reduce number of clicks/actions for the user;

Overall: Excellent support given by both STAAH and local partner for questions and troubleshooting. The system has very good features, but needs to improve in regards to functionality and user experience.

Recommendations to other buyers: Mobile app requires a lot of improvement.

Vendor Response

by STAAH on April 23, 2017

Thanks for your review Shamil!

The support service is very good and very professional

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It continuously updates

Overall: Since the representative took over the support service, the service has been excellent and prompt and very clear

Vendor Response

by STAAH on April 23, 2017

We're glad to hear that the service from STAAH has been excellent. Thanks Priyeni!

they not update the cancellation

Mar 30, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: the product is ok but staff is not updated the cancellations. staff is changing every monthly. not responsible word. not 24/7 service. beware if you are new for this , they not explaining you everything about channel manager. you have to tell them everything may be over booking because not updating cancellations.

Excellent Service

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to manage

Overall: excellent service from Staah very fast customer support when needed and very easy to connect and fast.

Vendor Response

by STAAH on April 23, 2017

Thank you Dinuk for your review!

Easy to use

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: This is easy to use & UI is user friendly. good customer support. offer many services like booking engine..Highly recommend.

Vendor Response

by STAAH on March 30, 2017

Prasanga, /truly appreciate your comments.

Userfriendly & All time Supportive

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Staah is easy to use channel manager, Userfriendly platform, Customer Support is very supportive all time....

Vendor Response

by STAAH on March 28, 2017

Punam, Appreciate the review.

Great Team and Great Support from Both Sales and Technical Team

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Nice Software developed, easy technology from user point of view, Nice and Professional Training and Team to support all time. Great deal.

Cons: Online Promotions to update via Channel Manager for OTAs

Overall: VINCA HOTELS are proud to be associated with one of great team of STAAH and it was nice coordinating with the support team.
You and your back end team has really supported very professional and provided great training and tools to Set Up Channel Manager to manage online revenue of Vinca Hotels.

We are live with 3 Units for Channel Manager AND Booking Engine to start now.

Looking forward to stay in touch and hope to add more properties soon in near future.
THANK YOU STAAH !!!
Best regards,
Vinca Hotels !!!

Recommendations to other buyers: No, I have used STAAH since 2011 and I am confident to use it always.

Vendor Response

by STAAH on March 28, 2017

Mehul, Your comments are valuable to us. Thank you.

Best and easy Booking Engine and Channel manager

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: simple, professional and easy to use.

Overall: i have worked and experiencing with sale of OTA engine and manage the my own hotel. this Booking engine and CM founded one of the best ever. simple and professional, the support team is fast and efficient. great system.

Recommendations to other buyers: the system should build a easy search option of reservation in cm.

Vendor Response

by STAAH on March 28, 2017

Voeun, our support team will be happy with your comments. Truly appreciate your views.

Get Staah & Get Increased in Room Night with Excellent Support Team

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy & very user frendly.

Cons: Quick Update.

Overall: Since we have moved to Staah as a Channel Manager its so easy & simple to manage Rates & Inventory, Which actually help me to increase the Room Revenue & Archive our Targets.
With Staah No Error & No Down Time. Their 24hrs Excellent support team always ready to help us & guide us.
I have increased my Online Room Nights from 15% to 30% in all Location across India.
Their Booking Engine is really WOW which also help me to get the guest booked rooms within a 2 mints.
Staah also come up with many think which are very helpful for us.
Last not the least. As per the Market Staah is very much in the Budjet in term of the commercials.

Recommendations to other buyers: No Staah has to come up where we can update the Promotions also from Staah for all online portals.

Vendor Response

by STAAH on March 22, 2017

Sameer,Thank you for your positive comments. We are excited that you have chosen STAAH in your journey to increase revenue for your hotel group.

Smart Channel Manager

Mar 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is effecient tool and supports revenue management with various options of rate updation.They support B2B and B2C platform and is smart and simple process.

Vendor Response

by STAAH on March 22, 2017

Nipun, Thank you for your review. It is a honor for STAAH to work for a group like Lemon Tree Hotels.

Implementation of Channel Manager

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Freeing me manage the business more effectively

Cons: Nothing I've found yet

Overall: Having taken over the Motel 5 weeks ago with no channel manager in place, I was constantly tied to my booking grid, Expedia and AA hoping, I wouldn't double book or miss something. very stressful!
With recommendation from Skagerrak, I contacted STAAH. The whole process of dealing with their incredible staff has been brilliant and very quickly I was able to implement Channel Manager.

The customer service from all the staff has been amazing, in particular Anu Kumar has been so informative, supportive, helpful, and all with a wonderful enthusiasm. Please pass on my huge respect and thanks!

And due to the excellent service, I'm now looking at giving Staah my website

Vendor Response

by STAAH on March 22, 2017

Roger, Thank you for your comments. Pleasure working with you.

Simple.. Easy.. Value for Money!

Mar 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have partnered with Staah for the channel manager for simplifying the hotels payments. The solutions works like an out of the box solution solving the OTA bookings and payments.
With single API and simple interface the hoteliers are able to collect digital monies res times & also simplifying the customer experience.

Vendor Response

by STAAH on March 12, 2017

Amit, thank you for your review and for choosing STAAH!

One of the fastest and easiest to use channel managers

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Staah has been the fastest channel manager we have used at our property groups, it has been very easy to use in terms of user interface and has great metrics already inbuilt such as the direct conversion stats. The staah team also has been very responsive and helpful at all times which is a key factor when we decide on a channel manager. The inbuilt price analysis tool has been a key tool we use daily, which we had to purchase separately when using other channel managers.

Vendor Response

by STAAH on March 06, 2017

Thank you very much for your review Jude! We're glad that you find our channel manager easy to use and enjoyed the stats and metrics. We look forward to working with you for many more years to come.

AMAZING SUPPORT SYSTEM

Mar 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: REAL TIME ACCURACY AND USER FRIENDLY

Cons: MAPPING PROCEDURE

Overall: IT HAS BEEN GOD SO FOR. It is very user friendly and easy to use. insights on performance we get has been absolutely fantastic. Real changed on real time is within seconds and inventory distributed across all OTA"s is pooled well. My only request or feedback whatever is channel manager must distrubute across global rather few channels which operator identifies and access should lead to GDS.

Recommendations to other buyers: INCREASE YOUR DISTRIBUTION TO HELP BUSINESSES.

Vendor Response

by STAAH on March 05, 2017

Rajesh, thank you for your review! We're glad that you enjoyed using STAAH. We integrate with over 100 OTAs, as well as leading GDSs. Get in touch if you wish to be connected to these services.

Budget Channel Manager

Mar 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Seamless connectivity and easy to use

Cons: Should provide some stats

Overall: Easy to use and navigate. Seamless connectivity with our PMS. Quick response from after sales support in case of any technical error.
Value for money specially if you have strict budget.

Vendor Response

by STAAH on March 06, 2017

Sandeep, thank you for your review! Great to hear that you are satisfied with our support team. We have a detailed analytics and stats built into the system. Please navigate to the "Insights" tab to view your stats. Thanks!

One point update

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: User friendly

Cons: None

Overall: It was a great help from STAAH to achieve our budget target and this had given a boost to our Online Productivity. Wish you and your team all the best.... Thanks

Recommendations to other buyers: Dynamic pricing options

Vendor Response

by STAAH on March 02, 2017

Thank you for your review Haresh!

All under on tab

Feb 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: All under one room

Cons: the formulas at time are confusing
push updates must be auto and not manual

Overall: Staah is easy to use, the customer support is good and Simi has been of great help to us. we get response from her at anytime of the day we need her help. we will surely recommend Staah to our friends.

Vendor Response

by STAAH on February 28, 2017

Thank you for your review Fatima!

So Professional

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: easy to set up and easy to use.
fantastic support from Stahh

Cons: Nothing

Overall: A great experience from start to finish and so professional. From Skype calls to initially set up Stahh for us, to follow up emails, everything worked well and so efficiently. I am extremely impressed by how easy it has been to set up our channel management system. I cant complement the Stahh staff enough for their prompt replies to my emails and to the speedy resolution of any issues. Thank you.

Vendor Response

by STAAH on February 27, 2017

Thank you for your review, Jan! We're happy to hear that you are satisfied with our system and our staff.

'' Easy to use and Quick update ''

Feb 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Staah is very user friendly, its very helpful and time saving, updating the availability and rates are instant. special thanks to Rizvi for the great support

Vendor Response

by STAAH on February 26, 2017

Thank you for your review Devdas!

Efficient Channel Manager

Feb 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Simple / dynamic and robust channel manager making the whole process to take few minutes for updates.This CM does have edge over other CM's because of technology used.

Vendor Response

by STAAH on February 28, 2017

Thank you for your review, Nipun. We work hard to continue improving the features and performances.

Best Value Channel Manager

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: it gets the job done. fast initial setup

Cons: i just tried it so nothing yet

Overall: A perfect channel manager for small properties.
it has complete feature and the UI looks nice too. very user friendly.
highly recommended.

Recommendations to other buyers: would be great if i can create a custom reservation for walk ins. also an automated yielding rule will also be great

Vendor Response

by STAAH on February 26, 2017

Thanks for your review, Yohanes!

A VERY USER FRIENDLY CHANNEL MANAGER

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of Use

Cons: We need multi user access

Overall: We have been using STAAH for over 2+ years and the product is great. It is very user friendly and easy to use, once a basic training is done, it very smooth to operate. The Inventory Updation is very quick.

We recommend this to all who use Channel Managers for their Hotels

Vendor Response

by STAAH on February 28, 2017

Thank you for your review Neerav. We look forward to working with you in many more years to come.

One Shop Stop for managing all your online bookings ! The best a hotel Can Get !

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: It has been a wonderful experience dealing with Staah and especially with the representative. We have been using Staah from the past 4 years and the results that are driven out have been excellent. Of course it is a channel manager but it doesn't end there, lot of features that would actually ensure that your hotel does the best of revenues and also helps in keeping a tract on what competition. Staah also help in ensuring that your website also produces revenues and with the new features like watch my rate it ensures that conversion happen on your website. Product ofcourse is great but the service team is excellent, give them a call and they are there to solve any problems. So just to tell you Staah is wonderful channel manager to opt for and I vouch for them.

Vendor Response

by STAAH on February 28, 2017

Vinod, thank you very much for your review! We're happy to hear that our products helped your business. We will continue to roll out more features to help properties increase their revenue.

USER FRIENDLY

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I joined in St Laurn Hotel Pune from 2014 . Staah was there earlier . Last three years consistently i am using Staah . Very easy to access and very easy to learn for new user of our new staff. Every year implementing new things to update our self to increase revenue . Complete details of OTA generated room nights ,revenue etc . Channel manager and entire team who are in touch with us have put at most support for our two hotels. Thank you so much ..

Recommendations to other buyers: SMS FOR EVERY BOOKING GENERATED AND ZERO INVENTORY SMS ALERT

Vendor Response

by STAAH on February 28, 2017

Shantanu, we appreciate your review and happy to hear that you've enjoyed using STAAH through these years. Thank you for choosing us, I will pass your feedback to the team.

BEST CHANNEL MANAGER

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: STAAH is the best and the easiest Channel Manager one can have for their property. It makes life easy and simple because its user friendly and the easy access to it by the mobile app. The STAAH Team has always been supportive whenever needed. A special thank you to Mr Tarun Joukani and his Team.

Vendor Response

by STAAH on February 20, 2017

Thank you, Kanika, for your review. We're happy to hear that STAAH have helped your property.

Need to add new menu " alert availability"

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy extranet

Cons: overall I like this sofware

Overall: Since we joined STAAH channel Manager, its really help us as ecommerce to easily update the rate allotment,etc. and our OTAs performance increase 15% than previous.

Recommendations to other buyers: Need additional menu " Alert Availability"

Vendor Response

by STAAH on February 20, 2017

Thank you for your feedback, Ni Kadek. We're glad that we are able to help you increase your property's OTAs performance.

Can't live without STAAH

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: STAAH is a very easy to use product. It's helped us to save lots of time & in turn has helped increase revenue & occupancy for our hotel.

The support team is very co operative & helpful.

We in fact have migrated from STAAH Instant to STAAH MAX. The dynamic rate feature works very well for our hotel as the rates fluctuate as per our availability.

We also have our PMS interfaced with STAAH. This interface is working well too.

Vendor Response

by STAAH on February 20, 2017

Thank you for your review, Milburn.We're happy to hear that STAAH has helped your property!

Excellent Product and Service

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Dashboard, Quick update on OTAs, Customization as per our need and excellent API with international and domestic OTAs

Cons: Daily booking - room night count is not available on dashboard

Overall: I am using STAAH for Ambassador Group of Hotels since many years, its so quick to update Rates and inventory with basic Revenue Management tool in Channel Manager makes it a choice of every hotelier.

I had used many channel manager in past 10 years since I handled so many hotels, but nothing close to STAAH. Tech support team is fantastic, I recommend this product strongly!

Vendor Response

by STAAH on February 19, 2017

Thank you Pramod for your review. We're happy to hear that you are satisfied with STAAH.

Exceptional

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From installation until the present, not an issue, not a problem. Reservation are received from all types of devices and more importantly many direct reservations.

Vendor Response

by STAAH on February 16, 2017

Thanks Noel for your review! We're glad that you are now getting more direct reservations. Thank you for choosing STAAH.

Fantastic Service and Support

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After purchasing the Motel, I soon realised we needed an upgraded web site. I contacted STAAH and received nothing but the BEST service, suggestions and support. Raynor was amazing going well beyond his brief with continued support. We decided to make the "going live"date on my Birthday. I received phone calls from the team at STAAH wishing me a Happy Birthday. To me that shows the level of service from STAAH and the attention to the little things. Raynor made some suggestions that I would not have thought of, his technical skills were worded to me so that I could understand the technology easily. The follow up support has been beyond great. I would totally recommend these guys for anyone looking for a bright new web site with fantastic support. Jackie (Century Park Motor Lodge,Nelson)

Vendor Response

by STAAH on February 16, 2017

Jackie, we truly appreciate your feedback and we're happy to hear that you are satisfied with our products and services. Thank you for choosing STAAH and we promise to keep helping you in the foreseeable future.

Simple Easy & Quick

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: When inventory is completely used (Inventory becomes sold out or '0') the channel manger should send an email informing to update inventory as per the availibity

Overall: It always been simple, easy & quick to use STAAH Channel Manager. Customer Support always been very responsive & helpful.

Vendor Response

by STAAH on February 15, 2017

Abhinav, thank you for your review! It is great to hear that our customer support team is helpful.

Overwhelming Experience

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Getting STAAH on board has been a very good investment. The primary reason being that we can manage our online partners from one platform. It has made managing our online sales so much easier, with just one person sufficiently being able to manage everything.

Vendor Response

by STAAH on February 14, 2017

Remson, it makes us at happy to hear how our system can help properties like yours manage your online sales easier and better. Thank you for choosing STAAH!

Happy Consumer

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Almost Everything

Cons: Nothing

Overall: Well, Staah as an Channel Manger is perfect to support you to manage inventory, tariff updation and if want any promotions. Ease to use and better to implement that, less time consuming.
Staah Team and Techies are supportive if found any barrier., queries & concerns.

Recommendations to other buyers: No.

Vendor Response

by STAAH on February 13, 2017

Dheeraj, we're happy to hear that our channel manager has helped your business. Thank you for choosing STAAH.

Overall A Good Experience

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: Hotel Dua Continental, Nagpur has been using it since past 3-4 years. All points mentioned above tick the boxes for us. Only point debatable is the monthly price point. With many new channel managers in the market offering attractive packages and ours being a budget hotel having strict marketing budget, a small reduction in the overall package cost will be good. Rest everything else is great.

Vendor Response

by STAAH on February 13, 2017

Ankit, thank you for your feedback and for choosing STAAH. I will pass your comment regarding our pricing to the team.

Excellent service

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly working interface

Cons: Everything is good

Overall: We are extremely satisfied with the services offered by STAAH. User friendly working experience makes it more efficient and provide us excellent backend support.

Vendor Response

by STAAH on February 13, 2017

Varun, we're glad that our system has helped your business, and that you are satisfied with the services.

Great and easy to use.

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Mobile Access

Cons: Report can be improved

Overall: Over all its a great , few highlights
1.Great support from account manager.
2.User friendly
3. Problem solving customer team

Recommendations to other buyers: Reports

Vendor Response

by STAAH on February 13, 2017

Thank you for your review Rathish. It's great to hear that our team is helpful.

Review from Madhubhan

Feb 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: Nothing more on this issue

Overall: WE are using this product since last 4 yrs. now. We are satisfied customer, need more in depth training to utilise this to its maximum use.

Recommendations to other buyers: yes

Vendor Response

by STAAH on February 13, 2017

Thanks for your review Prashant. We're happy that you are satisfied with our system for the last 4 years.

valueable channel manager

Feb 11, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: its good coustomer support. value for money. i will suggest to my friends who are working in hotel industry i will suggest staah chammel manager

Vendor Response

by STAAH on February 12, 2017

Thanks Selva for your review!

Great Experience

Feb 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Inventory and Rate management

Overall: Good software and great Customer support from Ms. Gazala Hullur.........................................

Vendor Response

by STAAH on February 12, 2017

Thank you Piyush for your review!

Simplicity is core of this product

Feb 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Well I have used Staah before and yet again had the opportunity to engage with the system after a couple of years.
The application is simple to use and UI is user friendly.
Once the basics are taken off (In terms of the system setup), you are good to go without any hiccups.
There are once in a while challenges, and depending upon the critical factor they are taken care of by the Staah support team.
Overall a good product to use.

Vendor Response

by STAAH on February 12, 2017

Simran, thank you for your review. We are proud to be able to offer you an easy-to-use application and glad that you enjoy using our systems for many years.

EVERYTHING AVAILABLE UNDER 1 ROOF!!

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Staah is a big support for us to manage all our online portals. Its being a blessing to us. Every time updating the inventory on all channels separately becomes very difficult but Staah has taken care of all the hurdles. Even the supporting team members are always active & helpful. Any issue addressed is always solved promptly. They have lived up to our expectations, rather I would say more than our expectations. Staah is a very user friendly software. Summary reports etc are accessible very easily. You guys are dong a great job. Keep it up.

Vendor Response

by STAAH on February 12, 2017

Rajesh, thank you very much for your kind comment! We're glad our system have helped your business.

excellent

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: good for use also staff will be co operative the software are very easy and its plus point staah will provide training the staff so its was good

Vendor Response

by STAAH on February 12, 2017

Hi Shivanand, thank you very much for your review.

Excellent Channel manager

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have used STAAH in my previous organization as well and am always happy to use this customer oriented CM.

Vendor Response

by STAAH on February 12, 2017

Pooja, thanks for your review!

wonderful and convenient

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: inventory and rate loading

Cons: inventory and rate loading

Overall: very useful and user friendly. From controlling inventory to rate all is very helpful and time saving . So many useful options available and easy reports . competitor tracking is on the best option .

Recommendations to other buyers: no

Vendor Response

by STAAH on February 12, 2017

Amrit, it is great to hear that you like our competitor rate tracking feature! Thanks for your kind review.

Most User Friendly and Efficient Channel Manager I have ever used!!!

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of Operation

Cons: Nothing

Overall: I have been using STAAH for 3 years now, and I must say the software is the most reliable Channel manager I have ever user. The updates are instant and accurate, dont have to double check again and again. Very user friendly and economical!!!!

Recommendations to other buyers: It should have the functionality to export and import data from Excel sheets.

Vendor Response

by STAAH on February 12, 2017

Koumaal, thanks for your lovely review! Thank you for your ongoing support for the past 3 years, and hope that we can continue to help you in many more years to come.

Excellent Channel Manager

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: STAAH is an user friendly easy to use channel manager. Excellent back end support made our switch to STAAH very easy and online training provided by their support staff was very good.

Vendor Response

by STAAH on February 12, 2017

Vijayakumar, thanks for your kind comment. I will pass your review to the support team as well!

A Perfect Channel Manager

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used some channel managers earlier but there have been issue with instant update. But using Staah I am amazed to see this is really live update within 5 seconds on all channels. Above all this is so user friendly that anybody in my team can use this and I have control on rate and inventory even when I am not in office and out of reach of my Laptop, that has become possible through there simple and fast mobile application which works perfectly on the slowest mobile network

Vendor Response

by STAAH on February 12, 2017

Kumar, we're happy to hear stories like yours. We're glad that our system can help grow many businesses including yours. Thanks for a lovely review.

Great Reservation Tool ...

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: All Reservations from OTAs `ll be imported to your STAAH account, so you can see the report of reservations you get from all these OTAs and manage them effortlessly.

Vendor Response

by STAAH on February 12, 2017

Thanks for your review, Sandeep.

very good service

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: STAAH APP & friendly support

Cons: no

Overall: good and easy way to manage my ota's . day to day. staah app also very useful to monitor my business. keep it up...........

Recommendations to other buyers: no

Vendor Response

by STAAH on February 12, 2017

Saravanan, thanks for your review. We're glad you are enjoying our mobile application!

Awesome STAAH

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Thank you STAAH for your valuable support!!! We would like to continue the business with staah for sure!!

Vendor Response

by STAAH on February 09, 2017

Thank you Amit for your support too..

Its awseome

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Hai,

Its been a great experience for me so far. I give it 5* Staah was recommended by my leaders which I really feel that it was worth it now. I will definitely recommend Staah to all. Especially Simi Jadhav who has been great so far.

Vendor Response

by STAAH on February 12, 2017

Thanks for your kind review Vipin! We're glad you are enjoying STAAH.

Good software & user friendly

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy for updation of inventory and easy to collect the data & reports on one interface... Good customer support.. resolve queries immediately

Vendor Response

by STAAH on February 12, 2017

Thanks Punam for your review. I will pass this on to the support team as well.

Staah App

Feb 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use

Cons: needs more functionality

Overall: Thanks Staah!

The Staah channel manager and website is working well. Actually our computer is in getting fixed (after a power surge affected it during a thunder storm) so I¿ve just downloaded the Staah app on my phone.

This means I can still monitor our bookings and room availability until we get our main office computer back.

It¿s actually really good, and I can see it will be really handy when we take a holiday later in the year.

Keep up the great work.

Cheers, Karen & Lee
www.omausettlerslodge.co.nz

Recommendations to other buyers: Would be good to be able to change rates as well.

Vendor Response

by STAAH on February 02, 2017

Hi Karen, Thanks for your review! We're glad you liked our mobile app.

Learning about Staah

Jan 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Customer support from Staah Auckland is amazing she has been a great help to me changing over systems she also has told me that someone from Staah will be in my area for training so that I can get all my information and what it can do for me I look forward to that.

Vendor Response

by STAAH on January 19, 2017

Thank you Christine for your review! We will pass your comment to Anu and the team.

Best Channel Manager Ever!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: -Ease of use
-Great Customer Support

Overall: STAAH Channel manager is the best channel manager i used so far, and it has increase my revenue tremendously.

Vendor Response

by STAAH on December 18, 2016

Thank you for your review, Aidilfitri. I will pass your comment to the team.

Excellent Staff

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Centralized, Manage & Monitor availability & rates on Online Travel Agent in one click with channel manager - STAAH. It also come with mobile apps, this is the thing i need to admire & praise.

Cons: I do like the improvement, but appreciate if you can announce the new features through email so i can present to our staff. I have do manual guide for them but if it's major changes, it would be consume time for me work out on manual guide. Other than announcement, i also suggest if STAAH can provide every section of up-to-date features for my staff review.

Overall: Staff Experience:
Jamie has show her enthusiasm & professionalism in booking engine & marketing strategies, she was expertise on IT knowledge such as communication tools, HTML coding & etc. She also a good tutor & take initiative to follow up client regularly. I have learned a lot valuable knowledge, it is good to know & discover the latest market trend from her. She has success show STAAH is a part of valuable & trustworthy of channel manager

Group Admin Login experience:
1) Home page -Profile icon doesn't show logout annotation while others page such as properties & group stats was appear.
2) Settings - It kinda weird if home are insert to selective section, display setting not sure what can do for it. Also it doesn't have change password function.
3) Category merging - Search property & properties category merge it together if possible, search property are very useful but if it can display all properties at the first then sort out, it will be more convenient for us to manage properties.
4) Properties category - Properties overview looks good, but appreciate if can add a button which is login to specific property admin page instead of click the properties to login would be more perfect.

Admin Page Experience:
1) Simplify the words more efficient for us to navigate the right category, such as instant - Channel Manager, Convertdirect - Hotel Website. As you know, Our staff knowledge & reading language are limited & prefer make it ease/simple for them to navigate the right category.
2) Channel Email Format - I would like to request if the voucher that sent to us are breakdown the commission that charge by Online Travel Agent so it easy for my account department to monitoring.
3) Event Calendar - Add Insert the date range to the calendar instead of click 1 by 1 to the date, we do have promotion if such as chinese new year promotion, we would like to remark say whole week, however we have no choice click 1 by 1 to the date. Imagine if the promotion long running for 1 month, hence we have to click 31 times to set the event flag.
4) Inventory grid - I have try copy across, it works well but it just can begin from the current date, unless bulk update from the date range you desired. Copy & paste function not sure is my problem or system problem, because i try copy & paste but it doesn't show the amount that desired rectify, same with Bulk Update > Rates> Update rate. Availability also do not have copy & paste function too.

Recommendations to other buyers: I suggest that any features that need to be highlight can make it in video tutorial.

Vendor Response

by STAAH on November 30, 2016

Hi Alex, thank you for your detailed feedback. We will review this with the team and make improvements.

Excellent product, amazing staff

Nov 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, value for money

Overall: Saved a lot on commission as staah booking engine only charge a flat monthly rate instead of percentage on every bookings received.
The channel manager is easy to use and it saves time updating allotments and rates at different OTAs
Account manager, Jamie was wonderful, helpful and ever committed to her job

Vendor Response

by STAAH on November 30, 2016

Hi Alex, your feedback is very valuable to our properties in reducing their distribution cost.

Online Employee

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is all about having employee which on single click and get the things done within few seconds !!!!

Vendor Response

by STAAH on November 30, 2016

Hi Deepak, thank you.

User friendly product

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using this since 2013 and have found this software very ease of usage and user friendly and recently they have updated the version for better functionality. The customer service team is doing a great job with the utmost assistance , as an when required.

Vendor Response

by STAAH on November 30, 2016

Hi Nishant, your feedback is much appreciated.

Value for Money

Nov 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease to handle

Cons: Some more analysis can be added

Overall: Highly Recommended Channel Manager. Very easy to handle & understand. Customer Support is the plus point with great functionality

Vendor Response

by STAAH on November 30, 2016

Thank you Vivek for your feedback. It's a pleasure to work with you and The Raintree Hotels.

Good show

Nov 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Error logs and interpretation

Overall: Experience is good. We expect a constant development in new features enabling us to ensure better revenue management decisions.

Recommendations to other buyers: Error logs and interpretation explained better and as mentioned new features and reports

Vendor Response

by STAAH on November 30, 2016

Thank you Aadi, we have taken your comments on board and we look forward to your future feedback.

Ease of use

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: Everyone is very helpful and I have had no problems with the site. I would recommend them to somebody else.

Vendor Response

by STAAH on November 17, 2016

Thank you for your review Wendy!

Everything's Under control

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So far so good. We've been using the programme for one month and found the support team to be very helpful during set up and follow up. The speed with updating online inventory was promised by Staah and is exactly what we got. Training has been thorough and features are simple to use and easy to understand as you go. Great layout! I would recommend to others.

Vendor Response

by STAAH on November 17, 2016

Thank you for your review Tina. Your comments are much appreciated!

Prompt Support and User Friendly

Oct 31, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly and well placement of information

Cons: Refreshment time could be a little longer sometimes.

Overall: 1. User Friendly
2. Jamie Heng - One of the best Online Strategy Manager we work with so far. Her dedication to ensure her client well-educated and continuous support by her and team has given us an impression that STAAH has successfully nurture a culture of a WORLD CLASS company. Bravo!

Best of all, STAAH listen and act on it promptly.

Keep it up. ;)

Vendor Response

by STAAH on February 12, 2017

Alan, thank you for your review! I will pass your kind comment to Jamie. Thanks again.

Keep up the good work

Oct 26, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have an amazing experience using staah as our channel manager . Easy to operate and friendly customer service .

Vendor Response

by STAAH on October 27, 2016

Thank you for your review Jovin!

Smart, User Friendly, Supportive

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I recently changed to STAAH. It is great fun and I am able to see changes in the whole organisation/operation.
The team from STAAH helped me to set up everything without any issues.
I can recommend that as a channel manager, website and booking engine. The app is great to control your property pricing etc from outside. Great for smaller and larger businesses.
Thanks you for making our property more profitable STAAH.

Vendor Response

by STAAH on October 17, 2016

Thank you for your comments Michael. Your review is much appreciated.

.Peace of mind

Sep 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use and clear to see at a glance what bookings you have in. Reduces the possibility of double bookings.

Cons: I am still learning how to use it so don't really have any bad comments at the moment.

Overall: We were originally using a large channel manager which had too many features for our small business. We changed to a smaller one that had just started up but found that they couldn't provide us with the day to day features we required so after talking with Edwin we decided to give STAAH a go. The team who helped us to set it all up were very friendly and helpful and answered all of our queries. We have found it extremely easy to use. They have also made a connection with one of our biggest agents who didn't originally have a connection. They always listen to what it is you need and try to help you through it. We are very happy that we found them.

Recommendations to other buyers: I would prefer the booking screen to be 2 colours to make it easier to see the booked out days. I would also like to be able to go from the end of 1 month into the next month instead of having to select the next month separately. This only matters when bookings cross over the month end and it's not a big issue.

Vendor Response

by STAAH on October 17, 2016

Angie, Thank you so much for taking your time to review STAAH.

Crucial part of the Puzzle

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Allows you to stream line your business and increases your chances of making a success of it significantly

Cons: Nothing negative to say.

Overall: In today¿s business climate, to Succeed you require the right tools and people to make this happen. STAAH delivers on both. Working with smart people that delivers a standout online presence is crucial but even better is the STAAH channel manager.
If you are from the hotel and accommodation sector you will understand the variable¿s and challenges that you are faced daily with bookings, pricing, availability and managing OTA sites.
STAAH channel manger is the tool to stream line these tasks to take advantage of increase direct bookings which increases revenue and allows saved time to spend in other areas of your business. It doesn¿t stop there! STAAH is continuously investing in development producing smart tools to improve processes. These guys really are smart!
In business, sure you need the right solution but it¿s also about the people and support. STAAH makes you feel like they are on your side and part of your team. Certainly STAAH is an important part of the puzzle at the Arista Group.

Recommendations to other buyers: If you are in the accommodation sector this is the product for you

Vendor Response

by STAAH on August 19, 2016

Thank you for your kind words Mike. We really appreciate your review.

Best Channel Manager Ever

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This is the easy application. Very user friendly. Auto update facility. Mobile app also better. So useful & valuable application for our work.

Vendor Response

by STAAH on August 16, 2016

Thank you for your review Shehan!

Staah success

Jul 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Daily use is easy

Cons: when trying to update rate plans or anything else other than daily availabity it is difficult

Overall: We have complete confidence in our booking management. Prior to using Staah we we inherited a system that wa fraught with obdouble booking and overbooking.

Vendor Response

by STAAH on August 19, 2016

Thank you for your feedback Megan. We have taken your comments on board.

Staah Review

Jul 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its simple and easy to follow.

Cons: Still finding my way through setting up new packages

Overall: Have only started looking into Staah and what all it offers a big learning curve for me. The support staff are quite helpful.

Vendor Response

by STAAH on July 25, 2016

Thank you for your review Az!

User friendly and Highly efficient

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Quick and fast. Booking stats helps us in a long way.

Cons: Need to better the experience on mobile. Also if we could update the extra person rate according to weekday and weekend, we would be more happy!

Overall: We are using this software for almost 3-4 years and are quite happy with their services and customer support. Very convenient to use and manage the rates & rooms inventory just by the click of a button.

Vendor Response

by STAAH on July 25, 2016

Thank you for your review Avadhoot, your feedback is much appreciated.

Wains Hotel Dunedin: Front office Manager

Jul 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Managing availability has been the best part of using Staah as our PMS Clarity and Staah are interrelated, which makes it easy to communicate.

Cons: Very often, we have experienced when we get full, bookings still rolled through staah, even after closing availability on Stahh for certain dates, bookings still able to sneak through. Although it has not happened recently.

Overall: The best thing is its very easy to reach Staah technicians over the phone or email and they reply really quickly. Dealings have always been friendly and Staah techs are always willing to help us.

Recommendations to other buyers: Old version was simpler than new version, we still use old version for a lot of stuff. we should receive training manual to use new version more efficiently.

Vendor Response

by STAAH on July 25, 2016

Vibhor, Thank you so much for your review. We really appreciate your feedback and have taken your comments on board.

Excellent.........

Jul 24, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very Easy to Use

Cons: Nothing from my side

Overall: STAAH has help us to control and grow our business with simple access to online distribution and digital marketing services. We have found the software to be extremely simple to use yet efficient. STAAH is very reliable and all of our data stored is secure and can only be accessed by the hotel.

Recommendations to other buyers: We would certainly recommend this software to other hotels and businesses

Vendor Response

by STAAH on July 25, 2016

Thank you Karan for your review. We really appreciate your comments.

So far so good!

Jul 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That it links all the booking channels straight into Callista so I don't have to fear overbooking.

Cons: don't like the new format - have to keep going back to the old view as can't find where the equivalent of the update wizard is... need to spend a bit more time in the new version to figure it all out.

Overall: have finally entered the online booking world and so far are loving the experience. Thanks to Staah for making it an easy transition.

Recommendations to other buyers: thanks.

Vendor Response

by STAAH on February 12, 2017

Nikki, thanks for review. One of our goals is to eliminate overbookings. We're glad that we can assist you with your business.

Staah Channel Manager

Jul 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Probably training. Although I am about to test this out in a couple of weeks.

Overall: When starting out with Staah, we had a problem with the connection between Staah and Callista.
Both blaming each other. Staah was the one that came forward and helped put things right, even though it wasn't there fault. Admired them for that and have had no problem since.
Ever since then Cheyenne has been most in a helpful, patient manner.

Recommendations to other buyers: I am a show and tell person therefore I would like someone to come to me and teach/show me more.

Vendor Response

by STAAH on February 12, 2017

Gaylene, I'm glad the connect issue has been sorted. It was our pleasure assisting you and getting you connected. I will pass your comment to Cheyenne as well.

Great Service

Jul 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Its easy simple takes no time to get a hang of it !! Great product.. customer service excellent especially Anu great person to deal with ... a big thums up !!

Vendor Response

by STAAH on July 27, 2016

Thank you Fauzan!

resolving in overbooking issue

Jul 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: most probable we can operate all online travel-agent via one OTA Through M/s.Staah
And We Can easily Open And close Inventory according hotel position

its very easy to access and very cooperative Channel manager

at the spot they found we fount any trouble , immediately they will take action and resolve our issues immediately

we feel M/s.Staah Is most friendly and helpful to operate OTA(Online Line Travel Agent)

Cons: We Don't found anything Least about M/s.Staah
100% Satisfactory

Overall: We are feeling total very comfortable M/s.Staah , and we are receiving more over 35% of booking daily From and we are feeling 100% fulfilled with Staah

Recommendations to other buyers: All Going fine And You Have Made It Very Easy In latest version , so keep going

Vendor Response

by STAAH on February 12, 2017

Jaya, we are happy to hear that we help you eliminate overbooking issues and increase number of bookings. Thanks for choosing STAAH!

The best channel manager on the market

Jul 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple user interface. Fantastic customer support.

Cons: Group reporting needs to be developed further.

Overall: Staah channel manager is a simple easy to use channel manager that connects to all major OTAs seamlessly.

Recommendations to other buyers: This software is continually being developed based on customer feedback. The team at Staah are always there to support you.

Vendor Response

by STAAH on July 27, 2016

Thank you for your kind words Steve! Your review is much appreciated.

Esplanade Motels - Gore

Jul 15, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Able to send confirmation letter, accounts and statistics all from the same source with the push of a button, and sleep easy knowing the rooms will only be booked once.

Cons: Not able to shift guests and re-allocate the unit, as easily as just using a diary.

Overall: Now I am getting use to using a Channel Manager it is great. The team who helped us set it up were very helpful

Recommendations to other buyers: Really spells out to the potential guest what type of room they have booked, so no comeback at this end, if they are unhappy about their choice

Vendor Response

by STAAH on February 12, 2017

Gillian, we're glad you enjoy using our channel manager. It is our goal to help businesses like yours eliminate overbookings. Thanks for choosing STAAH.

Excellent service and Prompt Response

Jul 14, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Online Integrity of Channels and PMS which takes care of the booking by itself even if you do not put it in the system and it wipes out when a booking got cancelled.

Cons: Login pages is bit time consuming and annoying when you have to switch between two pages only for login.

Overall: Since we began with STAAH its been a good experience learning so many things about it. Staah Customer service is good. Specially Cheyanne been very nice and Helpful from the first day of Setting up system and making the smooth flow of work.

Recommendations to other buyers: I think it Can be made more user friendly and easy. Currently it seems like bit technical especially for the new staff.

Vendor Response

by STAAH on July 14, 2016

Thank you for your review Aman! Your feedback is much appreciated.

Mt Potts Staah Reveiw

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, great service and support, reliable, to date also continues to improve and update our business.

Cons: Nothing really, but you have to be careful when updating dates in update wizard that you select the date after you have selected the month or no update will occur, just caught me a few times

Overall: From my first experience with your all your staff it has been professional, very very helpful and reliable service, the knowledge and support has been awesome and much appreciated.
All the people have been an absolute pleasure to deal with and a pleasure to work with , normally I wouldn't do this, but Cheyenne and Raynor especially have gone above and beyond and really been a big help to our business, so we really appreciate that and they are a credit to your company. For us at times the support is a major factor for us, reliability and trust in our partners, being able to pick up the phone and call for assistance, email or the portal. All the people at Staah have been fantastic, thank you.

Recommendations to other buyers: very effective and easy to use software

Vendor Response

by STAAH on July 14, 2016

Brad, Thank you so much for taking your time to review STAAH. Your comments is much appreciated and it definitely motives us to do better!

Simply the best!

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The support is first rate. The technicians seem patient and knowledgeable and STAAH keeps our contact personal and can talk to us on our level of understanding.

Cons: I honestly can't think of anything I don't like or may need improving.
We have 2 Motels running this software.
At a previous motel we also switched to STAAH

Overall: I find STAAH very easy to use. Any updates are always logical and seamless. STAAH integrates with our motel room software perfectly and inventory and price updates are quick and accurate reflecting in an instant on our STAAH hosted website.

Vendor Response

by STAAH on July 14, 2016

Many thanks for your kind words Morgen. We really appreciate you taking your time to review STAAH.

maintaining availability is GREAT.

Jul 12, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The room availability maintenance. i-Phone app.
Bookings display with Post/new button.

Cons: Bank does not recognise Staah Voucher.
Expedia - we have to write and get each and every voucher again.
But expedia says we do not need to produce any voucher.
Credit card details are not available on some booking. com bookings
CVC nuber is not available on some.
So in case of no show or amendment we are unable to charge the guests.
When we can charge 50% of the booking immediately after the booking, we can not charge due to unavailability of credit card details.

Overall: maintaining availability is great. But some times we find the rooms are closed without any bookings. Credit card details retrieval needs high attention.

Recommendations to other buyers: Credit card details and Expedia vouchers are the most important

Vendor Response

by STAAH on July 14, 2016

Thank you for your review Priyanthi. We appreciate your feedback and have taken your comments on board.

All-In-One

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: save time on updating, integrated to most of the online travel agents, making life easier...........

Vendor Response

by STAAH on July 14, 2016

Thank you iLLy for your review.!

SOFTWARE FOR DUMMIES AND GEEKS...........

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: SO EASY. YET SO MUCH INFORMATION IS AVAILABLE TO YOU IF YOU NEED OR WANT IT

Cons: NONE

Overall: We have three seperate properties and have them all running STAAH as our channel manager, so easy to use and incredible back up service .

Vendor Response

by STAAH on July 14, 2016

Many thanks for your review Pete. It is much appreciated.

Very good channel manager, easy to use

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Having used staah for many years now we are very pleased with this channel manager as it is easy to use and provides all the settings we need. Also the customer service is really good.

Vendor Response

by STAAH on July 14, 2016

Thank you so much for your review Jason!

STAAH- A prodigy in Hospitality.

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly
Simplistic design
Comparatively less faults and bugs
Responsive
Very easy to train new staff with

Cons: - Non yet :)

Overall: It has been nothing less than brilliant to work with STAAH.
The software has been user friendly and logic driven from training to our daily use at present. In comparison to similar software in Australasia, STAAH the software and its team is punching above its weight. It is blatantly obvious to one that they are one of a kind.

The service has never fallen short,the team is as responsive as a chord and dependable as the sunrise.

What's better is they don't charge the sun & the moon for this amazing service.

Vendor Response

by STAAH on July 14, 2016

Dillen, thank you so much for awesome review! Your comments are much appreciated.

AWESOME SERVICE

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Always up to date with the latest tech out there.

Cons: Having each room category on a different page

Overall: Edwin and Gavin has been awesome people to deal with, in fact the property I have now is my second property to have put in staah as Channel Manager.

Vendor Response

by STAAH on July 14, 2016

Thank you Sharon. We really appreciate your review.

Top Notch Company

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and understandable.

Cons: Probably moves to quick for me as they keep on improving (not a bad thing)

Overall: From the first time speaking to Staah it was made so easy, for me not being computer literate it was difficult but all the team made that go away, if I need any help they are only a phone call away.
Tony

Recommendations to other buyers: Keep up the good work

Vendor Response

by STAAH on July 14, 2016

Thank you so much Tony, greatly appreciated.

Excellent Channel Manager!

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That we are able to easily update our booking engine from any location.

Cons: We are currently not able to advertise a promotion on a request basis only.

Overall: Cheyenne is very professional and great to work with. Having the phone app has meant that I can track any incoming bookings whilst I am out of the office.

Vendor Response

by STAAH on July 14, 2016

Thank you for your review Roddy, much appreciated.

Expanding our reach with Staah

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, functional. The software automatically updates our room availability and that saves time daily during busy periods. Great back-up service from the Staah team is also a plus.

Overall: We needed to expand our web booking platform in order for our business to be available to more potential guests. Without doubt, obtaining Staah software has been a great move for our business allowing us to expand our booking pages and also to securely manage our bookings. Overall our booking system is now more efficient and that allowed us to reach more customers.

Vendor Response

by STAAH on July 14, 2016

Thank you for your feedback Glenn. Your review is much appreciated.

Continued Support from Staah

Jul 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The dedication to user experience and the many functionalities to help make one's job easier. Thank you Staah!

Overall: What stands out most about Staah for me is their continued customer support and constant adaptation of their products. They do a very good job of adjusting their approach to your business' needs as it grows and changes.

Vendor Response

by STAAH on July 14, 2016

Thank you of your kind words Laura, much appreciated.

Good support

Jul 10, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very good customer support.

Overall: We have been using STAAH since 2010 and in that time have found it suits our requirements well. We have consistently found their customer support to be very good. Any issues (which have all been minor) have been resolved very quickly.

Vendor Response

by STAAH on July 14, 2016

That's great to hear Patrick. Thank you so much for your kind words.

fast fix it

Jul 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Overall: We experienced a problem. We notified them, they notified us of the problem was logged and we were notified of the required fix. All done promptly and minimum hassle.

Vendor Response

by STAAH on July 14, 2016

Appreciate your review Campbell . Thank you!

Great software and very good customer support

Jul 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We are very happy to use Staah for our business as it is easy to use and has great customer service support for any kind of question. Also the updates in the system are always very useful and well thought of.
We are using Staah for many years already and are very happy with it.

Vendor Response

by STAAH on July 14, 2016

Your review is much appreciated Tim. Thank you!

Our new website and channel manager

Jul 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: 24/7 support from friendly and responsive staff. Easy integration with our website and booking engine. Speedy response time. Excellent analytics and channel information.

Cons: A little bit cumbersome to move between rates/room types/channels and to update room types for more than one month.

Overall: We selected Staah to develop our new website, and at the same time selected them for our booking engine, channel manager and web host. They have been extremely professional and supportive during this time of change, and the product is delivering everything we require.

Recommendations to other buyers: They are working on streamlining some of the issues and welcome any input.

Vendor Response

by STAAH on July 14, 2016

Many thanks for your review Lee & Barry. It is always a pleasure working with such lovely people.

Staah Review

Jul 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy access - and it appears to work really well but don't think I am using all of its features would be great if roadshows are offered once a year and anyone using the system could go to a workshop and go through features, how to make the most of etc

Cons: I am concerned at the moment re how responsive it is - when I use off my iphone 6 it is almost unusable, something I need to address but have no time, there are a few glitches it slides when you are reviewing occupancy so need to ensure the dates move with the occupancy

Overall: I have little experience with these systems but the system seems to do what I need it to do, it would have been very difficult to set up if it had not been for support by Staah staff, they have been great

Vendor Response

by STAAH on July 14, 2016

Jane, Thank you for taking your time to review STAAH. We appreciate your feedback and have taken your comments on board.

Day to Day

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: simplicity, help from customer support

Overall: We have been using this software for almost a year. We think that it makes are work easier and efficient. Saving our time and helps with day to day tasks. We couldn't imagine work without it.

Vendor Response

by STAAH on July 08, 2016

Thank you so much for your kind words Rohit. Your review is much appreciated.

Colonial Lodge Motel

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: The only negative i have experienced is contacting help during the weekends.
Having trouble adding more stars on the review form.

Overall: I chose to go with staah 4 years ago I have never regretted doing so. The Staah website is very easy and straightforward to use. The reallocation of rooms makes life easy, it saves logging into multiple sites. with a simple click you're on business review allowing you to compare business revenue with the previous year. Staah is always looking forward and improving with regular updates.

Vendor Response

by STAAH on July 08, 2016

Many thanks for your review Marris, your comments make us strive harder.

Fantastic software thats very useful in our business.

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and customer service

Cons: Nothing at all

Overall: Have been with the system for sometime now and works very well in our business.
Great service and support as well .Highly recommended.

Recommendations to other buyers: Totally a great experience.

Vendor Response

by STAAH on July 07, 2016

Thank you so much for your kind words Paul. Your review is much appreciated.

Brilliant Customer Service

Jul 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to update your pricing and the software is very trustworthy. So far we've had very few glitches between Staah and our reservation programme Smart Fx.

Cons: Now that the lay-out has changed it's a little tricky finding your way around the site. I'm sure I'll get used to it soon enough.

Overall: Great software and it's easy to update prices. Absolutely brilliant customer service (especially Shaila & Cheyenne). They are always quick to respond to questions, however little or large and so happy to help.

Recommendations to other buyers: Recommend it to anyone! Whether it's a small or large business you're running, I'm pretty sure Staah can offer you the right product.

Vendor Response

by STAAH on July 08, 2016

Hilde, thank you so much for your kind words. Your review is much appreciated.

Great Channel Manager

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fast updating. Statistics are great. Support team is excellent.

Cons: I would like to see rates and availability on same page if possible(i.e. Staah MAX)

Overall: We used other channel manager and we moved to Staah since beginning of 2015. It is easier(very) to use for updating and the support is great!!

Vendor Response

by STAAH on July 08, 2016

Jin, many thanks for your review. We love working with you. Thank you for your support.

Staahmax is great!

Jul 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We use Staahmax for ease of rate bouncing and to retreive booking information. The functionality is easy to use and the staff and very helpful.

Vendor Response

by STAAH on July 14, 2016

Thank you for your review Rachel. We love working with you!

Excellent service and useful, interactive tools

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The biggest pro for us is the excellent service from the Staah team with a friendly, quick response to any questions we have.

Overall: The initial set up was simple with very good, efficient and friendly support from the Staah team. The channel manager is logically set out and intuitive to work with useful insight reviews.

Vendor Response

by STAAH on July 14, 2016

That's great to hear, thank you for your review and kind words Kim.

mobile software managing your business anywhere

Jul 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to update rate and availability. Easy to view all booking details

Cons: always change layout of the menu, some functionalities is less used but confuse me

Overall: We are uncertain how we can be benefit from STAAH before we commence to use. It is really a lovely software you can manage the availability and rate anytime and anywhere. You won't miss some bookings and get fresh of availability as long as the updates. Rates are keeping the same accrossing all channels. It saves our time and make us away from dilemma of complaint from guest

Vendor Response

by STAAH on July 14, 2016

Thank you so much for your review Sherwin. We really appreciate your comments.

CPG Hotels New Zealand STAAH Review

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money