Who Uses This Software?

SalesNOW is built for small, medium and enterprise customers that are looking for a simple and affordable Mobile & Online CRM that will help them to sell more, sell faster and sell from anywhere.


Average Ratings

31 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.95/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Interchange Solutions
  • www.salesnow.com
  • Founded 1991
  • Canada

About SalesNOW

SalesNOW is the Mobile & Online CRM that your sales team will love!! Our award-winning CRM is designed to make you and your sales team significantly more productive, whether you run a small business or an enterprise sales team. And best of all, our SalesNOW Success Team will work with you to configure SalesNOW to best meet your business needs, import your data, train your team - all at no charge. And then we'll give you 30 days to put SalesNOW to the test. Phone & email support is always free.


SalesNOW Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

SalesNOW Reviews

SalesNOW is a wonderful addition to our sales initiative! Expertise, training, and flexibility!

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it has all the features you need to track and keep a tab on your business, while having the ability to personalize key features. The customer support from day 1 is the best, hands down. They really become an apart of your team. Couple that with the very affordable cost, and you have an excellent sales and marketing solution.

Cons: It doesn't integrate with our Health Information System, although they've tried very hard to get that done.

Overall: We are better able to evaluate our business not only from lead generation, but also how inquiries flow through the pipeline. We're able to identify where we win and lose prospects. Our sales team is better able to evaluate their activities and clearly determine what is and isn't bringing us business, time management is key. The mobile feature is paramount!

Every aspect of the experience has been wonderful.

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to navigate and easy to use in our day to day operations. We can track the progress of our projects with the click of a button.

They go the extra mile to make SalesNOW work for "your" business.

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For both the software AND the company, it's their willingness to help tailor what they have to your business. On the beginning set up stage, they were extremely helpful and patient in making their program be the right fit for our business. And it absolutely is.

Cons: It's not really a con. The only thing that would make it better for my business would be the integration of customizable templates, on an individual client basis. I use another program for that, but would much prefer to use SalesNOW for all my prospect scheduling and communication.

Overall: Organizing prospect from inquiry to sign on.

This CRM is a home run!

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As an outside consultant, I was able to be objective with this process and the evaluation of software.

This product is very flexible and easy to use for all levels of technical abilities. Dashboards provide visibility to executives and the sales team can easily enter data on the road. Their customer service team provides innovative solutions that improved communication and insights. I would recommend SalesNow again and again.

Overall: We literally had this product up and running and UTILIZED in days!

SalesNOW Review

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The company's non pushy sales reps, the way they understood our mission, they way they tried to contain the cost for us, the quick response time of the reps when we do have a question.

Overall: I can't say enough about how good our experience has been with them. After talking with numerous other sales programs, they were the organization that 'got' what it was we are doing as a nonprofit religious organization and were able and oh-so willing to do some customization for us - all a a fraction of the cost of the other sales programs!

We've now used them for 9 months and couldn't be happier. Their sales folks have become friends and have our organization's mission at heart.

SalesNOW and Its staff get a true 5 Star Rating

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use
Easy Customization
Support staff is always available

Cons: Haven't found anything yet

Overall: I was new to SalesNOW and my first task at the company was to import all the Microsoft Excel sheets into SalesNOW; which included trade show leads, sales target and pipeline lists, along with our customer lists. Our company¿s goal was to automate and gain the ability to track leads, capture pertinent customers & prospect data along with ease of reporting.

I found SalesNOW very user friendly and easy to learn. The staff is ALWAYS available for a quick call or GoToMeeting to discuss questions, set up options, customization and reporting. We are able to quickly customize the product to meet the needs of our company. We were able to quickly have the sales team up and running with SalesNOW.

SalesNOW and MD make me look like a Rock Star to my boss! I would highly recommend this CRM.

Vendor Response

by Interchange Solutions on February 22, 2017

Plastic Industries is a well run organization under the leadership of Gary Perry who put Sara in charge of the CRM administration. Sara is a SalesNOW Rockstar and has used SalesNOW to help Plastic Industries expand their business and provide top notch service to their customers.

Very good system and an amazing system at the price.

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very powerful and very inexpensive

Cons: Not specifically tailored for retail use.

Overall: The system is much more powerful and robust than we need. It does everything we need it to very well and does much, much more. We really like using it but our implementation has been difficult since it is new to us. I wish we could "hide" the things that we will likely never use to streamline the system more to our business model. We are a retail environment and it is not really tailored for retail (none are), it is more suited for B2B. Overall we are very happy with it and still learning all of the details and things it can do.

Recommendations to other buyers: This is easier to use than many other systems. I wish some of the shortcuts were buttons and not menus for those who are less computer savvy.

Sales Now App

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of data capture relating to client and prospect calls

Cons: Limited reporting functionality

Overall: The SalesNow tech support team is consistently thorough in their inquiry and/or problem responses, often being able to resolve a dilemma within minutes by adjusting settings and/or showing me (the user) how to do so such that the app does what I need it to do. On more than one occasion, they¿ve availed themselves to impromptu GoToMeeting sessions where they can see my concern or perceived issue, then walk me through options that better suit my needs. In the course of the most recent of these sessions, I discovered functionality that I didn¿t know existed. We are quite likely a very small fish in their pond, but their level of support suggests that we are just as important as the client with hundreds or thousands of users.

Recommendations to other buyers: NA

Chemroy & Workflow Email Notifications

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Customer Service Response Time
-Ability to add new features
-Ease of administrative changes
-Collaboration on new projects

Overall: As a whole the strength of the tool really is the ability to customize as an administrator with the features provided. One enhancement that our team loves are the Workflow Email Notifications. Our SalesNOW account has been configured such that certain stage changes trigger email notifications that inform the user or their manager of the updates to the record. These emails are sent with web-links that direct the user to the SalesNOW record instantly. Another strength of the tool that we¿ve been able to leverage is Chat. Using SalesNOW Chat tool our reps are able to bring clarity to their data through instant messaging. Following a SalesNOW appointment users can quickly initiate a Chat related to a specific activity with their manager. These Chats allow teams to point to key take-aways of the meeting or call and then build a strategy for any future engagements.

Workflow email and Chat are free enhancements that have become a critical component in the way we do business. I would highly recommend this tool to other small to medium companies looking for a simple system with the potential for customization. It has the bells and whistles that actually matter at an affordable price.

Vendor Response

by Interchange Solutions on February 02, 2017

SalesNOW is proud to work with Chemroy, an industry leading 50 year old Chemical distribution company. Working with SalesNOW, Chemroy has built a reputation for providing responsive, high quality technical solutions to all of their clients.

Office Manager

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can leave visit notes from your phone. Reports are easy and only a couple clicks away.

Overall: Sales Now has saved me a lot of time when it comes to preparing reports. The custom formatting of the reports is A++++.

Vendor Response

by Interchange Solutions on February 02, 2017

We at SalesNOW are proud to work with Kathy and her team to make RPS the premier automotive sales and service agency on the West Coast. This partnership helps RPS provide excellent service to both their customers and manufacturers in all phases of business.

Helping us get organized

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Helps us to organize contacts and the customer service is always fast and friendly.

Cons: Wish there was more customization available as far as how information shows for contacts, user settings, deleting chats.

Overall: SaleNow has been a great way for us to get our contact database organized, and we're starting to utilize other features. We do wish there were a few features that seem to be missing: more personalization of order of contact info, ability to delete chats, easier integration with Outlook, but overall it has been a good resource for us.

Vendor Response

by Interchange Solutions on February 02, 2017

SalesNOW is proud to work with Atlantic Real Estate Capital which is a full-service commercial mortgage banking firm that was founded in 1979, SalesNOW has helped Atlantic's team of top professionals provide their clients with customized, intelligent solutions. SalesNOW is constantly working on ways to improve our system and we appreciate Atlantic's feedback.

Great Sales Tracking Product

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I have been using the Sales NOW product for about a year. I have found it extremely easy to use. And the customer service is outstanding. We contact them with a change or needing to get something new out of the program and they are very willing to help and quickly get back to me.

The Best Value in CRM Software

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility and mobile platform design.

Cons: N/A

Overall: Looking for a CRM - customizable experience that you can taylor yourself? You've found it! We searched far and wide for a company and a product to assist us in creating a better customer experience and improving our team's capabilities of working together. We wanted a CRM tool that supported our sales team in running their territory and managing their accounts. We needed a program that allowed inside sales, customer service, and maintenence to work with our sales team and assist with keeping everyone on the same page. If you want a program just to manage your sales pipeline, you're only scratching the surface - but SalesNOW is affordable enough to start at the beginning, and flexible enough for you to build upon to create a robust, dynamic, information sharing experience for both your employees and customers. The time is now - SalesNOW.

Recommendations to other buyers: Best team in the industry.

Vendor Response

by Interchange Solutions on October 11, 2016

Thank you Ron for this Review. SalesNOW is honored to work with such a progressive company that has leveraged technology to grow your business by both adding new customers, expanding the share of wallet of each customer and by automating the business processes to better service your customers. Keep up the great work!

Superior Support

Oct 11, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and speed of generating reports

Cons: could be more custom tailored to our business

Overall: The support staff at Sales Now is by far the best I deal with. The Durst team is very helpful.
The best way to describe them:
Fast, responsive and helpful!!!!!
We deal with hundreds of vendors and no one compares in the support department

Vendor Response

by Interchange Solutions on October 11, 2016

Thank you Chris for your review. We continue to add new functionality to better service TWGW. Thank you for continuing to recommend ways to improve the SalesNOW experience for your business.

Support has been fantastic!!!

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive and easy to navigate

Cons: May be too simplistic for some sales processes

Overall: We started using SalesNOW about a year ago. We needed a way of pulling information from many sources together for our sales force. We found setting up and launching SalesNOW was EASY. Our challenge has been changing the culture of our sales team to using everything we are providing them. Some of them are still old fashioned.

Everytime we have needed help or customization SalesNOW has been there, even outside of regular hours when we didn't expect them. They are a very enthusiastic and capable team and we really appreciate their efforts.

Recommendations to other buyers: You'd do well to talk to them before you dismiss them, they are very flexible

Vendor Response

by Interchange Solutions on October 06, 2016

Thank you George for the Review. It is great to see how under your leadership Eaheart has leveraged the SalesNOW technology and our services to both grow your sales and improve your customer service. Keep up the good work!

Great way for your team to communicate

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to customize for our needs!

Cons: None

Overall: Our Marketing Team uses SalesNow everyday all over the state of Texas, the customization is incredible and very user friendly!

Recommendations to other buyers: Very user friendly!

Vendor Response

by Interchange Solutions on October 06, 2016

Thank you Dudley for your review. It is great to see how under your leadership you have customized SalesNOW for your business and mobilized your team using SalesNOW's mobile and web technology, to provide your customers a higher level of support.

One of the best decisions we have made.

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. Running reports on Opportunities is something I do on a regular bases, I live in the advance search. The forecast tools have become one of our go to graphs.

Cons: There are minor adjustments that need to be made with the graphs, not all of the are legible all the time. I would suggest making more of the fonts black so when the numbers run off the graph they are legible.

Overall: We left a very large CRM program that we were nickeled and dimed on, and decided to try SalesNOW to see what we thought. The main reason we made the switch was the fact that when you call you get to talk to a live person. Another deciding factor was the forecasting tools. We give them 3 stars for features & functionality based on most their graphs are bar charts and we would like to see some Pie charts, we have had some minor issues with the graphs, which are being processed. Anything that we have customized has been reasonably priced. We are very happy with SalesNOW.

Vendor Response

by Interchange Solutions on October 06, 2016

Thank you Nicole for your review. It has been a pleasure working with Electralink and love the Title of your review "One of the best decisions we made". It is a joy working with you and your team and we look forward to continue to support you as you grow your business. Thanks to your feedback we have made some improvements to our dashboards and we strive to continue to improve to support you better.

Simply Amazing! ! !

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that any type of customization requested, they review your request, analyze the processes, and usally come back with a better solution. Service is amazing!

Cons: None, your best solution to having a software customized from SalesNOW is to make sure you have your workflow and processes typed out prior to having the software created for your company.

Overall: SalesNOW customized a CRM for our firm. SalesNOW implemented other technologies that I did not know were available. They periodically contact me asking if there are any additional features or processes we could use, as our industry is constantly evolving. The greatest satisfaction I have achieved when dealing with SalesNOW, is any type of customization I have requested, they have produced results time and time again! Customer service is 2nd to none!

Recommendations to other buyers: When will new technology come into play regarding the ability to speak to the software as opposed to typing inside the software? lol

Vendor Response

by Interchange Solutions on October 06, 2016

Thanks Patrick for your review. We appreciate your title to the review "Simply Amazing". It has been amazing for us to work with you and your team as we work together to leverage SalesNOW to provide your clients the best service possible as you grow your business. Keep up the great work!

Global SalesNOW Customer

Nov 02, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Our global team, who are constantly traveling in the field, like the fact that they can access SalesNOW directly from their mobile devices or Macbook Pros. It¿s easy and efficient for them to enter their call data or capture phone calls without confusing or time consuming overhead. We also heavily utilize the Outlook integration to quickly capture email data against operators. Furthermore, the SalesNOW team is always very attentive to our questions and needs. One of the shining lights in the murky CRM industry.

Cons: This must be a trick question. We saved budget money, we have access to vastly better support, and SalesNOW stays flexible to our needs and growth. It¿s a win-win.

Recommendations: A potential SalesNOW customer should take the time to organize their needs in a clear and concise manner. The more time spent up-front, the better. Either way, SalesNOW is dedicated to making their solutions better and going the extra mile to beat their competitor's vague and bloated products.

Vendor Response

by Interchange Solutions on October 06, 2016

Thank you Kevan for your review. Thanks to your vision and feedback we have been able to improve our mobile experience to better service mobile manufacturer representatives who log their customer meeting to multiple manufacturers.