Who Uses This Software?

Smallest Church to the Largest Church, we price to fit the smallest church, but have all the features for the larger churches.


Average Ratings

25 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $399.00/one-time
    See pricing details
  • Pricing Details
    $399 Australian Dollars for full version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Jeem Services
  • jeem.com.au
  • Founded 1987
  • Australia

About This Software

Windows-based church management software for any size church. Simply purchase once, and install on your windows computer / computers, no more to pay! Unlimited members, unlimited users, and fully featured for all of your church administration. Free full working trial download from our website. NEW: Once Off Purchase for full CLOUD ACCESS to all powerful features! Get mobile with the most powerful product available!


Pastoral Care Features

  • Attendance Tracking
  • Built-In Accounting
  • Calendar Management
  • Child Check-In
  • Donation Management
  • Event Management
  • Group Management
  • Learning Management (LMS)
  • Library Management
  • Member Directory
  • Member Profiles
  • Membership Management
  • Multi-Site Management
  • Newsletter Management
  • Online Payments / Giving
  • Pledge Management
  • Volunteer Management
  • Website Management
  • Worship Planning

Pastoral Care Reviews

Best Church Software Around

Mar 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Extent of Features

Cons: Cost

Overall: I have been using Pastoral Care for the past 15 years. In that time I have found it to be the best means of keeping the statistics of the Church in order. With each update, Pastoral Care has only got better.

Vendor Response

by Jeem Services on March 13, 2017

Thanks for your review Martin, its always great to hear how Pastoral Care Software is blessing a church! All the best, Russell

Pastoral Care Review

Feb 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: there is plenty to learn, but I have limited time, easy to read and organised.

Cons: lack of help, time

Overall: I have heard good reports with this database and have found it to be user friendly.
I am disappointed in the lack of training or professional development. There was a seminar in 2016 in Queensland but seeing we live in Tassie it seemed like an expensive exercise. Just wondering when there will be some sort of pd in Melbourne or Tassie. I volunteer my time at church and only have limited time to use it so any helpful hints, info would be great rather than just reading the online help tabs. Thanks!

Vendor Response

by Jeem Services on February 15, 2017

Hi Anita, training seminars are expensive to run, and webinars are also expensive to setup and run properly. We train in all the major locations that have enough users to cover the costs. Our training costs are significantly lower than commercial rates, and if you check out our web site, you will see we are booking for VIC and NSW currently. Hopefully we might see you in Victoria in April :)

Excellent customer support

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The software is intuitive and easy to use. The remote access via dropbox is an excellent solution denying direct access to our server.

Overall: We recently migrated the software to a new server and had a few hiccups with remote access.
I contacted customer support and our issues were solved immediately. A most professional organisation.

Recommendations to other buyers: If you have any issue contact the support they are most helpful and will contact you directly if the issue cannot be resolved via email.

Vendor Response

by Jeem Services on February 13, 2017

Hi Robert, thanks for your review. It is always a great help to others to be able to read what software is available and how it works for different people.

It really works for us

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It covers so much of our church's administrative and pastoral record keeping needs

Cons: the things I didn't like so much have been significantly improved in version 13

Overall: We have been using Pastoral Care since release 9, and we find that each new release brings a treasure trove of increased functionality.

Recommendations to other buyers: doing the training is a great way to get maximum benefit

Vendor Response

by Jeem Services on February 06, 2017

Hi Andrew, great to hear you have been with is for so long. Training is coming to NSW in March if you have anyone who needs it :)

A valuable tool

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using this program for many years and find it a useful way to keep information safe and in a usable form. There are many options available which would suit almost any group and any assistance we have needed has been given promptly, professionally and with understanding that not everyone is a computer wizard. This is always followed up to make sure it is now working satisfactorily and I wouldn't hesitate to recommend this program and the customer service that goes with it.

Vendor Response

by Jeem Services on February 02, 2017

Thanks for your review Carolyn. Its always great to hear how Pastoral Care is helping people with their everyday tasks.

Christ's Church Mandurah

Feb 02, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I love using Pastoral Care 13 and would love to promote it throughout our Diocese, however it has not provided the level of functionality that we were expecting. Trying to use networking and cloud together, has proved to be difficult as we can't seem to get them to sync correctly. WA members need training availability. This would help immensely. If we could solve these problems and I was able to get the training I'm sure if would be better received in other Parishes here in WA.

Vendor Response

by Jeem Services on February 02, 2017

Thanks for your review Dianne. Our recent survey only showed up 6 people wanting training in WA. We need a minimum number so much larger than that to afford the costs to get training delivered to you. There are training options coming in NSW and VIC in the next 2 months.

A Church "Must!"

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and easy to create forms and reports from

Cons: I am waiting to do training so that I can learn the full extent of the functions of this program

Overall: This program is wonderful in keeping all the information about your people in one safe database. It is versatile as well as functional.
I like its ability to generate bulk emails with specific criteria eg Worship Team.
It is a must for effective and efficient ministry record keeping.

Recommendations to other buyers: It is a must- have!

Vendor Response

by Jeem Services on February 02, 2017

Hi there Linda, if you like it now, your going to LOVE it after training. Thanks for your review.

Caring for pastoral care

Feb 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Powerful reporting tools.
Great privacy protection.
Keeps up to date information and data available at all times.

Cons: Not always ready to use.

Overall: We have used this program for many years and seen it grow from good to great. With the cloud facility included now we have found it an invaluable tool for maintaining church records and making up to date information available and accessible to all staff at all times. The reporting capabilities are very powerful. The way the program works isn't always as intuitive as some other programs but easily learned. The privacy features are more than adequate and give confidence in using it. There are some features we don't use, for example the financial features. Being able to have multiple "churches" is a great feature and one we use to enable different groups to keep their own records. Overall this is a great program that saves us time, helps us keep track and stay people focused.

Vendor Response

by Jeem Services on February 02, 2017

Hi Jill, thanks for your review. We always love to hear how people are going with Pastoral Care.

Great product

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Price, features, ease of use, security, flexibility, user manual.

Cons: If I open the program and then do not use it for a long period of time it will crash.

Overall: We have found PC12 to be an amazing product that is an absolute gift to the church. The program does much more than we have even tried to do, the security is rock solid and support fantastic. I would highly recommend it.

Recommendations to other buyers: Because we own the program outright, we don't have to worry about monthly fees to the myriad of companies (mainly American) that provide similar services. Once they hold our information, we have a very reduced capacity to ensure it complies with privacy laws and they can hold you over a barrel if you want to get your info back. Pastoral Care is the best solution.

Vendor Response

by Jeem Services on January 27, 2017

Thanks for your great review Jenny, always a pleasure to hear how Pastoral Care helps our churches!

PC 13 Usefulness

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The latest edition is much easier to use than previous ones. The custom reports and directories are great and very easy to use now.

Cons: I would still like some more freedom to put some details into Custom forms without having to use a whole "group" of fields.

Overall: Pastoral Care has been a great addition to my office tools to manage our Church databases, directories and various ministries.

Vendor Response

by Jeem Services on January 26, 2017

Hi Scott, thanks for your review. Yes, Custom reports has come a long way since we started them many versions ago, its great to hear how you are using Pastoral Care.

pastoral care 13

Jan 25, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Feel very frustrated that despite downloading and printing all 1700+ pages of the Pastoral
Care User Guide it's no real help when I want to ask a question such as "How do I start to create a directory for my church?" I am hoping to attend a training day asap. Currently I am picking my way through the maze and getting some results, the help icon is helpful some of the time but with no availability to ask questions one to one it is a very frustrating experience. Messaging has its place but nothing beats talking to someone on the phone to get immediate answers.

Vendor Response

by Jeem Services on January 25, 2017

Hi Jo, thanks for your feedback. Yes, training will really open your eyes, and you will move forward very quickly. Have you found the Help menu item on our website, from there you can get to the Help Desk to ask a question, and we always respond to "how do I" questions, and if needed, we can and often do call people to assist. On that help menu on the website, there is also a Tutorial Link that has video tutorials on each of the areas of Pastoral Care.

Pastoral C 12

Jan 25, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: user friendly

Cons: I do not find it easy to proform alot of the benifits in the program

Overall: There are a few changes or inprovments I would like to sujest. One is, under the title 'individual condition' I think it woud be great to add 'member' as a choice. Because we have active people that call our church their home but they are not members.

Vendor Response

by Jeem Services on January 25, 2017

Thanks for your review Trevor. For Membership we recommend using a Status, as this is intended for such categories. To learn more about usage of the various features, check out our video and audio tutorials for PC12 and PC13 at www.pastoralcare.com.au, look for the help menu there and select tutorials.

C@PV PC13 Product Review

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We use PC13 mainly for the Church Directory and compiling the Duty Roster for each 3-monthly term. The product covers much more of church management than we need to use.
I would like to see more enhancement in Directory design, particularly with photograph inclusions for each family entry, otherwise a great product that we use extensively.
Cloud use of the database is a great asset, it allows remote access for home based work.

Vendor Response

by Jeem Services on January 25, 2017

Thanks Jim, photos can be added with Custom Report designer, this tool built into the program will allow you to create your own directory layouts.

Love Pastoral Care

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Installed Pastoral Care to help establish a new church so we could keep our information up to date. I had used Pastoral Care previously and found it the best data collector for church requirements.

Vendor Response

by Jeem Services on January 25, 2017

Hi Arthur, thanks for your review, we are always pleased to hear how people are using Pastoral Care.

Gateway Presbyterians Experiences with Pastoral Care

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: A great way to keep an up to date database that can be shared with the Ministry team.
Great tools for organizing rosters.
Ability to keep data on attendance.

Overall: Overall very good. Previous requests for assistance have been dealt with quickly. However, when sending emails to groups or roster groups there is no provision to CC another person. This limits the use of PC as quite often someone outside the group needs to be copied in (this has previously been raised as help desk request)

Vendor Response

by Jeem Services on March 03, 2017

Thanks for your review Alan. We appreciate all feedback. Your CC request has already been added to our pathway request list and will be considered for inclusion in Pastoral Care. Not all new feature requests are added straight away, and this is governed by the complexity and impact on the current currently released version. While your waiting for the feature to be added, you can always use the Tracking Email feature to send a copy of an email to a person not in the list. Tracking will send the email along with a list of who the email was sent to. Try it out and see if that helps for now :)

Restoring control to church records

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and seamless updates

Overall: In 2007 The Caboolture Region Uniting Church sought to find software to manage membership details and to develop communication processes that worked more effectively with our members.
The Pastoral Care program opened up other opportunities to manage congregational life and to respond to other problems within church management and administration.

We have been using Pastoral Care since 2008 to initially manage membership rolls. As our use developed and the training for the use of Pastoral Care Program through the training programme in Toowoomba that particular year, we have increased the database of membership details to suit the management of three congregations.
Today the program manages Rolls, Email communication on a weekly basis, Rosters for congregation worship preparation, Membership directory, Blue Card registration, Congregation and membership reporting for statistical purposes.
We are starting to utilise the visitation and care of members this year as we commence ministry with two ministerial agents. This will allow better security of internal communication of pastoral issues.
The resources for financial, library, venue booking and asset register are yet to be explored, as at this point they are managed by other methods.

Recommendations to other buyers: Start with your membership roll, then expand your use an your experience and computer confidence develop.

Vendor Response

by Jeem Services on January 25, 2017

Thanks for your comments Ian, Great advise to start small and work your way up, as our software does do so much when you get into it!

Pastoral care

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I love the flexibility of Pastoral Care although there were some teething problems. The option to add extra fields for adding all sorts of information is great. The possible reports are endless. One thing which is not flexible is "condition" for family or individual, I would love to add some of my own for "grey area" attendees. I attended a training session which was very useful but the manual is set out for training, difficult to find things in it.

Vendor Response

by Jeem Services on January 25, 2017

Hi Janice, thanks for your feedback. We are having another training seminar in NSW and VIC in the next few months, so more training might be helpful. When looking for help, try the online tutorials on the web site, pastoralcare.com.au click Help - Tutorials to find the subjects available.

Fantastic Program

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: For our parish, the child safe aspect of the program is essential and vital in helping us keep track of our blue cards and in our case our safe ministry checks along with our Liturgical Assistants license renewals. This is a wonderful time-saving feature.

Vendor Response

by Jeem Services on January 25, 2017

Thanks for your review Karen, we love to hear how people are using our software :)

Pastoral Care RE 12

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: That there is a new version update and costs!

Overall: It is much easier to use than our earlier database. Finding specific information is easy. We don't use the software to its full capacity as yet, hopefully in the near future. Any support that we have needed has been by email. We have been satisfied with the response time.

PC 13 Review

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's simplicity.

Cons: Updating between computers.
Having to put in a request to visit.

Overall: As a leadership team, we find this program quite easy to use, enabling greater accountability between each other. It's simple to navigate and helps us keep on top of the pastoral care aspect of the church.

Vendor Response

by Jeem Services on January 25, 2017

Thanks for your review Peter, we really appreciate the feedback.

Our key piece of software

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Pastoral Care gives us the ability to do rosters and bulk communications like email and text with minimal fuss.

Good pc based software

Jan 24, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Excellent support. Good cloud facility. Basa very wide range of functions. Needs full smartphone capability.

Vendor Response

by Jeem Services on January 25, 2017

Thanks for the review Lawrie, we appreciate the feedback.

Many Thanks

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I enjoy using Pastoral Care 12. It has made it a lot easier to keep various data bases for our church. I also really appreciate the online customer service which I have used a few times. So thank you for this awesome product.

Vendor Response

by Jeem Services on January 25, 2017

Thanks for your review Irene, we really appreciate hearing how Pastoral Care helps churches.

Good entry level software

Oct 24, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Limited customizability.

Overall: We used this package for 15-years, until last year when we moved to another package. Unfortunately, there are some aspects that make it too 'Australian', such as the address formats. We also were requiring more from our CMS than PC could provide. Having said that I have fellow administrators in my city who love the software.

Vendor Response

by Jeem Services on January 31, 2017

Thanks for your review Darren. With well over 40 different setup fields for customisation, Custom Report writer, Custom Church Directory and Custom letter mail merge, many of our customers do get a lot from our software. We have also added State and Country fields that could assist with address formatting. It was great to hear that you got use from our software for 15 years! Best regards with your new system.

Good to use

May 04, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Covers all the main bases, highly configurable and can be setup to network from a NAS drive.

Price:Performance is great and the one-off cost is really quite low.

Our Senior Pastor had used it at another Parish, knew it quite well and it's been easy to setup.

Vendor Response

by Jeem Services on May 05, 2015

Hi Steve, thanks for your review of Pastoral Care, yes, many are surprised that our price is so low for the unlimited users and free network installation as well. We really appreciate the feedback.