Zoho

Zoho Survey

4.5 / 5 34 reviews

Who Uses This Software?

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business


Average Ratings

34 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Zoho
  • www.zoho.com/creator/automation.html
  • Founded 1996
  • India

About This Software

Zoho Survey is an easy to use online survey and questionnaire building software. We give you all the essential features to create surveys, distribute them and analyze the data you receive. Let the data guide you to smarter decisions.


Zoho Survey Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Zoho Survey Reviews

Streamlined, easy to use survey provider

Jul 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - simple
- intuitive
- all basic features offered
- ability to customize branding
- responsive customer support

Cons: I haven't had any issues with the product, nor do I have any complaints - it does everything it says on the tin

Easy to use, nice features and options to customize your surveys.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use, options to customize with different themes and include important branding items (like company logo!) at no additional cost, unlike some others I've tried.

Cons: Would like to be able to move components around to make survey appear more balanced, visually pleasing - certain items are more 'fixed'.

Overall: Let me do a great test drive with the trial version. Will use it so seldom, wish pricing could be based on usage.

Good

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Quality, easy to use, great look, easy to create reports in few kind of file, especially in excel is very useful.

Cons: Don't have free trial, only 5 days. It is too short to use it properly. Could be longer not only 5 days.

Very easy to use software. Great handling and a big variety of creation tools.

Jul 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: Zoho has an easy and quick handling. It only took me an hour to understand the tools and how to use them.

Cons: That the free trial is limited, other comparable products offer a free use and practice without time limitations.
Demo video was very long. This way it seemed way more boring than it should/has to be. It's a great product. You may want to consider having a fast learner and slow learner version of it.

I used zoho for a school project and loved how easy it was to use!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
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Pros: It was so easy to use...I was having trouble finding a website that could help me build a survey for a research project but Zoho was by far the easiest and most impressive site! I will definitely be recommending it to my classmates from here on out.

Cons: I really couldn't find anything that I really didn't like. Everything is very easy to navigate. Maybe to have more suggestions on what to include in surveys. I felt kind of silly with some of my rating questions and would have loved for some professional suggestions.

Everything in one place

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
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Pros: I was amazed to realise that Zoho is a integrated system that combine everything from online data collection, to automatic data entry, to statistical analysis, the range of features provided makes Zoho Surveys a one-stop-shop that suites all requirements for students.

Cons: Pay info comes rather later and the payment modes are limited and excludes those with no access to online payment through cards

Overall: it is straightforward and goes beyond collecting data, to also analyse and export data to a number of formats

Excellent experience. Excellent customer service and a very good product.

Jul 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I have looked at several survey programs both for ease of use and sophistication of the program. I found Zoho to be the best of the bunch, even better than several more well-known programs. It is very easy to construct the questions and as a person from the market research industry, the flexibility to construct questions and their logic is very good. It is not the most sophisticated software I have run into, but it is by far the best value considering price/performance.

Cons: What the best online survey programs have that I can't find in Zoho is the ability to call up the next question on the basis of an answer in the previous question. As far as I can tell, Zoho is a static survey program and the survey looks like a paper survey rather than a dynamic online survey. But - if you need a survey that looks like it could have been developed on paper, Zoho is the survey program for you. Since I am in a trial version, some functionality may not be available to me.

Overall: A well-constructed survey that does everything I need it to do with minimal learning curve.

Works well, plenty of options for detailed information

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Very easy to use right out of the box. Small learning curve for my team. Support was very helpful with the few questions that came up.

Cons: App is missing a few options found in other software such as selective question numbering. We ask follow up essay questions for some questions, and these should not be numbered.

Great software

Jul 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
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Pros: Easily modifiable, easy view of reports and statistics section, a survey can be built up very fast

Cons: Not able to share the template to other users, other designs we are not able to add

Really easy to create and publish Surveys

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The automatic creation of charts as respondents complete the survey is an amazing feature as it cuts the job of exporting the data into other formats like excel and run the analysis.

Cons: There is not much to say as a weakness of this platform. I think the the Zoho CRM integration should be in the free plan

Overall: We get our service better and better every day

Easy to create your own survey, customize it, and send it.

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Features all exactly what you need, and also you can customize your survey so you can brand and colour it. Answers are presented in a summary, so you can quickly analyse your scope

Cons: Design could be more fun to help your users to end survey. A fun desing has less close rate. Features and options still cool

Create your own survey for site and your business

Jun 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: The survey method for creating your own survey for most own business and your thoughts and you new innovations.

Cons: In Zoho survey methods is not so easy so we can't say it user friendly. that way normal user can't use directly

Fantastic and affordable option for taking surveys and feedback

Dec 05, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We use this or taking surveys on our upcoming product releases and using that feedback to make our product better. Great tool and affordable

Steve CEO/ FOUNDER

Sep 25, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The simplicity and time saving attributes are priceless tools with this. I am not a high tech guy. Thus, user friendly is a big deal for me!

Did 2 surveys the first afternoon

Apr 27, 2014
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Zoho surveys was quite easy to self-train with, and I had 1 70-question survey done in several hours, and another 12-question survey done in about 30 minutes. I like the reports tools better than the survey system on Constant Contact (my only other survey experience).