Phipps Custom Solutions

MinistryTracker.com

4.5 / 5 128 reviews

Who Uses This Software?

Small to medium sized churches that are looking for an intuitive and affordable system with industry leading technology and features. Great service that's personal to you.


Average Ratings

128 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $44.99/month
  • Pricing Details
    One clear price. Have as many admins as you want. No limits on members.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Phipps Custom Solutions
  • www.ministrytracker.com
  • Founded 2004
  • United States

About This Software

Ranked #1 Most Affordable Church Management Software and #7 Most User-Friendly, MinistryTracker.com is your ideal solution for small & medium-sized churches. All the features you need for your church or ministry at an amazing price. Our incredible customer support and always improving software will make your administrative tasks easy. We've been serving churches for over 13 years and were the first cloud-based Church Management Software. Become our partners today for as little as $37.50/month!


MinistryTracker.com Features

  • Attendance Tracking
  • Built-In Accounting
  • Calendar Management
  • Child Check-In
  • Donation Management
  • Event Management
  • Group Management
  • Learning Management (LMS)
  • Library Management
  • Member Directory
  • Member Profiles
  • Membership Management
  • Multi-Site Management
  • Newsletter Management
  • Online Payments / Giving
  • Pledge Management
  • Volunteer Management
  • Website Management
  • Worship Planning

MinistryTracker.com Reviews

Ministry Tracker is fantastic! I give it my highest recommendation.

Jul 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Likely

Pros: It's easy to use, has tons and tons of functionality. It's designed from the ground up to make administration of my ministry life easier. In addition, the tech support is easily the best I have ever received from any product. I can't say enough good about Ministry Tracker. I've been in youth ministry for more than 20 years and I wouldn't do it without this software.

Cons: There is nothing about this product that I don't like! It makes my job in ministry easier in every way.

Vendor Response

by Phipps Custom Solutions on July 24, 2017

Thanks for your feedback Jon. There's always ways in which ministry is changing and software can always improve too. We aren't happy unless we're right on the cutting edge so if you come up with any ideas for improvement or suggestions for new features we would love to hear about them. Feel free to email us at support@ministrytracker.com or use the new discussion board at https://faithlife.com/ministry-tracker/activity Thanks again Jon!

Great for simple attendance with check in/check out

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I can't tell you much other than the experience with check in/out. Its great- people can check themselves in at a kiosk rather than me typing it every time. It connects with social media to pull their picture which is also neat. I do wish it was easier to customize the kiosk splash page.

Vendor Response

by Phipps Custom Solutions on July 24, 2017

Thanks for your review Brad. Please contact us at support@ministrytracker.com and we'd be happy to go over the settings and configuration options for the Kiosk splash page. Using background images designed for the size of your kiosk is a really powerful way to do awesome customization but it's not very well documented. We'd be happy to go over that with you. Thanks again Brad!

Really appreciate ministrytracker

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Function with ease.

Cons: Don't have full financial management tools; so I have to have an additional software. Quickbooks

Overall: The one area which seem to cost me extra pain and money each time I use it is the phone calling process and package. I'm gonna get the tech dept to help me simplify and fit this issue. Otherwise I'm a happy climbing customer. Thanks much.

Recommendations to other buyers: Nope. Great job. Great customer Service. Great custom fits when and where needed. Great clear screen.

Vendor Response

by Phipps Custom Solutions on February 09, 2017

Thanks Donnie. Please contact us at support@ministrytracker.com if you are having any trouble with the calling features. We send thousands of calls each day on behalf of our partners and would be happy to help you.

APP Needed

Feb 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Here at Gethsemane Baptist Church, we are always trying to find new ways to improve our communication with our large congregation. This is a great too but it would be even better with a mobile app. Are there any plans to create one?

Thanks

Vendor Response

by Phipps Custom Solutions on February 07, 2017

Luther, You can access a mobile "app" version right now by going to your Web address on a mobile device. You can bookmark this to your homescreen of your device so it looks and feels like an app. Coming in June is a totally new UI that will look even better on smaller mobile devices. It doesn't make sense to create a native app as it's very expensive to maintain all the different versions for android and iOS and all the app does is communicate with the Web. If you haven't already, please check out the current mobile version. It's incredibly easy to do things like snap someone's picture with your mobile device and save it right to their profile, or quickly take attendance or check-in students and even print labels. 92% of Apps are downloaded and never used again after 30 days. The web App is beautiful and the way to be affordable and good stewards of your giving.

Worth every penny

Feb 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Functions and features.

Cons: Very basic interface cosmetically it could look better.

Overall: It is a great program. Lots of features and great functionality. We use it in many areas of our ministry. As a full time youth director I find this program very helpful! There are so many features that it provides that I can not only maintain the program but expand it with no added cost. Highly recommended!

Recommendations to other buyers: Just the look being updated would be a nice selling point.

Vendor Response

by Phipps Custom Solutions on February 06, 2017

You'll be happy to know a new Admin Portal is coming soon. You'll get a taste of it if you take a look at the new Member Portal we just released where your people can give online, signup and register for events, view the online member directory, volunteer for your events and more.

Great to help track attendance

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use this to track attendance at events. It has a great sign on screen and connects to Facebook to update pictures.

Vendor Response

by Phipps Custom Solutions on February 02, 2017

Thanks for the review Brad.

One of the best!

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Lots of options to fit your ministry.

Cons: Confusing to use sometimes.

Overall: Customer Service is one of their best attributes over the past 6-7 years that I have been using them. They are always making new update to make the service better.

Recommendations to other buyers: n/a

Vendor Response

by Phipps Custom Solutions on February 02, 2017

Thanks for the review Lee.

Ministry Tracker

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The ease of input.

Cons: Having to pay for text messaging.

Overall: Ministry Tracker keeps me organized. With over 100 youth in our data base, it is important. I love the ease to track the youth community service hours.

Vendor Response

by Phipps Custom Solutions on January 29, 2017

Thanks for the feedback Michelle!

Great System

Jan 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: It is loaded with features and like cloud-based products we get all the latest updates at no additional cost.

Cons: No official mobile app. currently available in mobile version and desktop version. However, the mobile version works well.

Overall: MinistryTracker (MT) is an incredible solution for managing all the parts of ministry. Its tabbed layout makes it easy to move to each module easily and the redesigned pages group useful and related fields together. MT is robust and provide top-of-the-line communications tools, reporting capabilities and self-service portal. I can delegate management to specific workers using the granular security settings and take MT on the go with the mobile rendering on phones and tablets.

Our children and youth ministry is becoming more efficient as we expend the use of MT in our daily work in our church. MT handles the administrative work exceptionally well, allowing us to focus on service children and their families. It may sound cliche, but I attest that MT is a blessing. It is worth every dollar!

I am a youth pastor at my local church, but I am also a business systems analyst, therefore, I am reviewing on a personal ministerial level, as well as professional technical level. Compared to other products you get all you need and more in MT.

Vendor Response

by Phipps Custom Solutions on January 29, 2017

Thanks for the feedback Frederick!

Excellent Service

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: As office manager for our church, I use Ministry Tracker daily. It is easy to use and personalize. Our customer service experience has always been excellent. They are quick and always able to resolve an issue or answer a question. The program is also excellent for communication and member services. I would highly recommend Ministry Tracker and their services.

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks for the feedback Alicia!

Great Product!

Jan 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: Ministry Tracker is a wonderful product that they are constantly working to improve! It has been a major asset to our church and children's ministry! It is cost effective and the customer support is beyond phenomenal! This company is striving for excellence and they live up to it!

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks for the feedback Trudy.

Fantastic Customer Service

Jan 27, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy sign in screeen

Cons: Some reports are more difficult to access, such as schools and seperation between active and inactive members.

Overall: Ministry tracker is packed full of options. You can pull reports for almost anything you need. Initial registration for students can be quick and easy if you limit the amount of required info, or a bit more timely but more thorough. The few times I have had questions or concerns, customer service responded quickly and professionally. They really are there to help!

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks for the review Ryan. You'll be excited about the new UI coming in June (a preview is available in the new Member Portal).

Great product. Needs more functionality

Jan 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Ease of use. Access on the web.

Cons: Registration is lacking. The mobile site doesn't have near the functionality of the website including the ability to use texting and communication features.

Overall: Ministry Tracker is a great product with great customer service. They have added many new features over the past few years. However, some of their features such as event registration, still lack any substance to add in specialized questions, conditional logic, etc as many other management software services do.

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks for the review Brett. You can TXT from the mobile site. We decided against email on the mobile site because most churches like to format their email with nice templates and images and that usually just doesn't fit on a mobile screen. You can at any time access the full version of the site from your mobile device so you always have access to everything on your mobile. The new member portal enhances registration with the ability for parents to register and pay for everyone in their family at one time. Additional features are coming all the time.

Mega Features - LOW PRICE!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use.
Mega features.
Great price for any budget.

Cons: I don't have enough time to use all that it offers!

Overall: We have been using Ministry Trackers for several years in youth ministry. It has helped me in so many ways to stay on top of all of our youth. I like the attendance and text features the most. I know who is coming and who isn't. I can even send messages to those who came to a particular event so they can claim a FOUND cell phone, without messaging the entire ministry. How cool is that?

Even better than that is the price. They have a price to match any budget! We used to use a software based system. Great right? NOPE! There were always problems and we were always having to "upgrade" to the next version...and pay for it. With Ministry tracker, everything is cloud based. They upgrade and add features all the time. No more software updates that don't work. Plus, if there is a problem, customer service is around 24/7.

Try it out! You will not be sorry!

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks for the review Brian! Make sure to check out the new Member Portal which has been redesigned. The new admin portal UI is coming soon.

Ministry Tracker

Jan 27, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our church has been using Ministry Tracker for a LONG time now. It is not the flashiest of the church tracking software and there are some features that are definitely better implemented elseware. That being said, they are pretty regular about updating the platform and they respond quickly when approached. Also our grandfathered in price is hard to beat!

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks for the review Jared. Please make sure you're reaching out to us at support@ministrytracker.com so we an implement any ideas you have.

Best Ministry Software

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the ease and the accessibility of the tracker. Has everything we need and more. Great customer service when called or emailed.

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks for the review Kenneth.

Not enough automation

Jan 27, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: affordability

Cons: Too much set-up.

Overall: I've been using MinistryTracker for years and years (since youthtracker.net) because of its affordability and wide range of uses. As a children's minister my main purpose is for check-in. What would save me the greatest amount of time is more customization to the check-in set-up process to make setup more automated. It is a hassle teaching other people how to set up for check-in. Otherwise, I'd be hardpressed to find another suitable option as affordable as ministrytracker.

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks for the review Dan. Yep, the ability to save check-in settings is coming soon.

A Great CMS for our Church

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Text message capible

Overall: Ministry Tracker has been a great resource for our church. We have an old and outdated database that is a bit obsolete. Now we have Ministry Tracker and can send personalized emails, track attendance, run Childrens Checkin, send text messages and much more. It is an awesome bit of software for a great deal!

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks for the review Jay.

Ministry Tracker - Great Starter System

Jan 27, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I loved working with Ministry Tracker but it wasn't the first system I have used. I would recommend adding a feature where information from a volunteer application automatically propogates their system. Volgistics the other system I used did that and it saved my staff a lot of data entry time.

Reports segment should be changed to allow more detailed manipulation of data.

Need a help menu online to show how to perform some of the basic functions.

Overall a good starter system for a small ministry with limited needs.

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks for the feedback Darlene. Please reach out to use at support@ministrytracker.com with more details regarding your report "segments" idea. As you know we're always improving the system and would love to know more about your ideas and suggestions so we can incorporate them into a future release.

Best Data Base System on the Market

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: User-friendly, super simple. And I love that you can text so easily.

Cons: NONE

Overall: I have been using this for several years and I have not find anything better for a database solution. I have used others and only been impressed with ministry tracker. I have been using it since it was called do you think track. We use ACS as a church but I personally use ministry tracker for my own ministry database !!! Love it!

Recommendations to other buyers: Get it NOW

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks for the review Terry!

Awesomeness!!!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: Ministry Tracker has been a God-send!! Our previous database was so difficult to use - a real nightmare. I love how easy Ministry Tracker is to use and to maneuver from one area to another. The customer support is the BEST!! They are so patient and very clear when answering my questions. I appreciate that they respond quickly with either a phone call or email. Thank you, thank you for all you do!

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks to you too Debby! We love partnering with you in ministry.

A Great Way to Track Students

Jan 27, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Tracking capabilities

Cons: Interface is old and their is no
Mobile app.

Overall: We have a lot of new students come in and out of our student ministry. We collect their info but then often lose track of them. Ministry Tracker allows us to do the follow up that we always wished we did. It also enables us to keep up with our current students. We can know if they are in small groups, large groups, or other events. We can notice trends year by year when attendance might spike or dip. It is a helpful too that enables us to ministry more effectively. It allows our leaders to focus on doing the ministry hey are called to do.

Recommendations to other buyers: Na

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks for the review Brady. Make sure you check out the new member portal area to get a taste of the new UI coming in June. You can login via your mobile device and then bookmark that to your mobile homescreen as an App. You'll then have instant mobile access just like a native App.

Ministry Tracker: More uses than we realized

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It has the ability to track attendance, registrations and payments.

Cons: Still learning, so the things I'm not as happy with, may simply be that I am doing wrong...

Overall: We have been pleased with Ministry Tracker. We are learning new applications all of the time. When we have had questions, customer support has responded quickly and has been very helpful. Highly recommend!

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Thanks for the feedback Peggy.

Great Tool, but does Require Attention

Jan 27, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Helps me organize a ton of information and communicate to specific sets of people. Online trip sign up and payment is nice too.

Cons: People consistently struggle when creating their profile. I've had no problem personally in that area, but I constantly have to go in from the admin side to tweak a few things after a new profile shows up.

Overall: I use MinistryTracker as a contact info database for my youth ministry and to keep track of youth trip logistics. It makes my life a lot easier, but parents and the youth themselves seem to struggle with it on a consistent basis. I have to do a good bit of cleaning up when they do struggle with it, but it's usually a very simple fix on my end and the customer service has been great when it gets too complicated. We got grandfathered in at the $$ a month rate but we only use about 50% of the site's capabilities. There is definite room for improvement along the lines of User Interface, but I would recommend it to anybody in my situation.

Recommendations to other buyers: Please add a "Registration Manager" option to the box that appears when you click on an event in the calendar from the admin side of things. The Registration Manager is the best thing about MinistryTracker, so it'd be nice to cut out the extra click

Vendor Response

by Phipps Custom Solutions on January 27, 2017

Great idea Chris -- it's easy to add a link to the registration manager from the calendar. Definitely send in those types of ideas whenever you have them so we can get them implemented. Please check out the new Member Portal with a completely new UI and client-side data validation that should help prevent errors when people are entering their data. You can make fields required and things like dates and telephone numbers are validated to help prevent errors.

Ministry Tracker review

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: See comments

Overall: Program is easier to use than other programs I have used. I would like to see in the communication section a way to type an email and text at the same time. The home phone communication part is so much better than the other system we were using. Would also like to see external website options for the public so one company could be used for internal and external websites and church management

Recommendations to other buyers: Would like to see under attendance an option that only people in that group would show in the attendance catagory, not everyone and you have to choose. Also would like to see an option under communication where you could type a text and email at the same time.

Vendor Response

by Phipps Custom Solutions on January 25, 2017

Thanks for the feedback Jason. You can certainly view attendance by specific group. Drop us a line at support@ministrytracker.com and we can show you how to view attendance just by specific groups.

MThompson's Review

Jan 24, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Overall, fairly easy to navigate and user friendly. I do wish there were a few more functions and opportunities to modify and edit smart groups as well as save reports and easily modify those as well. I also really wish there were more options to make emails sent out more visually appealing.

Vendor Response

by Phipps Custom Solutions on January 24, 2017

Molly, Please contact us at support@ministrytracker.com and we'd be happy to help you learn how to use the visual editor to make your emails look amazingly professional. The editor we use is the same one that fortune 500 companies use and we create amazing looking emails with images, formatting, and multiple columns. We'd be happy to walk you through that. Please contact us at support@ministrytracker.com and we'd be happy to show you how to save advanced searches so you can easily use them again. Those features are available it simply sounds like you might now know how to use them. We'd be happy to help.

MinistryTracker

Jan 24, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I think overall MinistryTracker is a good product. I do not feel that is extremely user-friendly, but the support staff has always been very helpful in helping me learn how to use features. I just don't like having to contact support every time to figure out a feature. I feel MinistryTracker has a lot of features that are not relevant to my church needs at this time but could be very useful for other organizations or even our church as we grow. The cost of the subscription is good if you use all of the features, but I mainly use for tracking attendance.

Vendor Response

by Phipps Custom Solutions on January 24, 2017

Pam, Much of our competition write long user-manuals and their support is basically "go read the manual" or pay to talk to us. We'd rather answer your question right away with a live human and save you all the time of digging through a manual. We also develop great relationships with our customers over the years. Please don't hesitate to call. It's the fastest and best way to get your questions answered.

MinistryTracker helps support ministry work

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Communication with groups, teams and the entire church
We use this to manage the use of our facilities and post the calendar on our public website.
Contribution records are easy to use and produce reports.
Support folks are very helpful and responsive.

Cons: The giving statement format produces long reports, which we have adapted once we did the download.

Overall: The folks at MinistryTracker have been great supporters of our ministry!
We received great assistance with the transition.
The system helps us a great deal in our communication with various groups, teams and the entire church.
Our weekly use to post contributions and produce reports is well liked by our team of dedicated workers. They have made comments about the speed and ease of the data entry.
We have used the system to produce a printed directory AND folks have access to see the information with a login to the user side.
We would highly recommend the use of MinistryTracker.

Vendor Response

by Phipps Custom Solutions on January 24, 2017

Thanks for the review Carl!

Helpful, But Could Be Simplified

Jan 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to enter information.

Cons: Too many unnecessary features.

Overall: I have used Ministry Tracker for five years now, and I like ease with which I can track information and communicate with my students, but the website is a little overwhelming and I feel there is a lot that I do not utilize. Overall, it is a useful tracking tool for my ministry.

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thanks for your review Ashely. Since you are only utilizing MinistryTracker for your youth department we can understand how you might not use all the features. It would would be worth working with your church to begin using MinistryTracker.com for your full church management system. Then you be utilizing all the features and there wouldn't be any that your church as a whole wouldn't be using.

Regional Director

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our non-profit used Ministry Tracker to track and communicate with our Volunteers. The customer services response to each of our questions and needs was excellent. They responsed promptly to our questions and worked to resolve each issue as quickly as possible.
The Ministry Tracker team is innovative and forward thinking. They proved to be a valuable asset and partner to our ministry.

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thank you for the review Jim!

Simple and easy!

Jan 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: While I wish the program did a few more things, like more options for monthly reporting, overall it is a great, easy to use program. I see other churches much larger than ours still using "hard copy" accounting and can't believe they don't upgrade to a system like this. It cuts the time for tracking and accounting to a minimum and the system is very stable, I have never had it crash! The access for members is also a great tool that saves us from printing directories. Year end reporting for taxes is also fantastic and easy not to mention it can be accessed from anywhere you are! I highly recommend this for a small to medium church!

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thanks for the review Scott. Please let us know in more detail how we can improve the reporting for your needs. As you well know we always updating and improving so your feedback would be much appreciated. Send in your ideas and suggestions to support@ministrytracker.com

Long time user...big fan

Jan 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer sevice

Cons: The look and event planning

Overall: I have been using this software since around 2010 and use it regularly. The feature I use the most is the database for contacting students and communicating with parents. The fact that this software keeps updating and the customer service is a live person every-time. In rated features and functions a little low because they are a little bit difficult to setup with multi-day events and scheduling people and resources. I know that they are working on this though. I wish that the site was a little more sleek and had a more appealing skin...but not a deal breaker. Our church is considering using online giving and although we don't use this I know that it is available.

Recommendations to other buyers: It is overwhelming for me to decide how to get the information. Should I do it myself (which is what I do) or should I get the people to do it?

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thanks for the review Dustin. You will love the new Member Portal released today with a new skin similar to what the Admin pages will get by June. The new member portal includes the new Online Giving which is much slicker than before. Please contact us at support@ministrytracker.com with your ideas or issues with multi-day events. We don't have anything on the to do list for those. People and resources can be scheduled with the Resources tab and now on the Member Portal people can sign-up to volunteer themselves too. Let us know if you have other ideas for that stuff please.

Great solution for small organization

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We like that it is customizable and the reporting capabilities. We also like that you can link families while keeping information on each individual.

Cons: I wish there were a better way for us to do attendance, but our needs are more along the lines of school than church in that aspect.

Overall: We are not a church but a ministry and connected to a church and have found many useful functions in Ministry Tracker. It helps us stay in touch better with everyone we minister to.

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thanks for the review Tim. Please contact us at support@ministrytracker.com and lets see if there's a way we can help with attendance. Right now we offer Kiosk mode attendance, printed attendance sheets, manual attendance, TXT attendance, and a mobile attendance taker. If none of those work I'd be surprised but we can always look at developing a new method if that can help.

Been using for over 8 years...

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Wonderful, easy to use and convenient..

Cons: The price.

Overall: I have been using this service since forever and would not change. They work well with you and constantly updating to keep current and relevant. The only drawback is the cost, but to me its worth it!

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thanks for the review Chris!

Does exactly what we needed

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of accessing data from anywhere. Able to use on smart devices.

Overall: We needed an update to our aging database system and this is exactly what we needed. They helped us with a smooth transition of our church members info to the new system. Nice people to work with

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thanks for the review David. Check out the new Member Portal released today and let's discuss Online Giving if you're interested in that as well.

We Love MinistryTracker!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I'm a youth pastor at a mid-sized church and I can't say enough good about Ministry Tracker! It makes everything about my work easier! Attendance, mailings, data tracking, volunteer recruitment, volunteer tracking and supervising, background checks, event planning, communicating (print, text, email, voicecalls with parents, students and volunteers... I love this service! I also love the way I can use it from my hand-held device to pick up those critical bits of missing info while I am at a sporting event, or in the school lunch room. In addition, important info like events and birthdays push to my google calendar, so I always know what's going on. In addition, their customer service is just as good as the product. Fast knowledgeable responses from friendly people. Seriously, it's a great deal. It's the first thing that goes into my budget each year. :)

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thanks for the feedback Jon!

Have used Ministry Tracker for 4 years

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Ministry Tracker for 4 years and have been very satisfied. Every youth ministry should have a database to keep up with your students and Ministry Tracker offers a great database with a low enough price that it is affordable to most any size church. The features are great, the ability to search and easily find people and groups of people as well as the ability to track when you have connected with students is great. I would highly recommend them to any ministry!

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thanks for the review Ryan!

Love Ministry Tracker

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Web-based, easy to use. Keeps important information in one place.

Cons: I would love an app for my phone.

Overall: I use Ministry Tracker for our youth ministry. It keeps us organized so we know who attends our events & activities. Keeps track of money, birthdates & information, parent information, etc. I love that we can use Ministry Tracker from anywhere and any computer. It's easy to use and my youth leadership kids can help with inputting information, when needed. Thanks Ministry Tracker!!!

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thanks for the feedback Julie!

Ministry Tracker customer review

Jan 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Comprehensive features. Accessibility from any internet connected machine. The software works well when we use it correctly and consistently. We have more staff understanding and regularly using this database software than any other database software we have owned due to ease of use.

Cons: There are some advanced features that haven't been ironed out just yet. We find little things here and there that we need the software to do that it doesn't do. The Ministry Tracker engineering team is always working to update the software code - so we hope to see some of these additional features added in the future...

Overall: We have been customers for Ministry Tracker for the past 8 years. Our experience with Ministry Tracker has been very good. Their customer support response time is very quick and they have always tried to help us resolve our issues. This software has been a valuable tool for our church and we regard Ministry Tracker as a partner in our local church ministry success.

Recommendations to other buyers: As with any database software, it is important to develop a strategy and plan for use before starting and then stick with it consistently across all departments. Information input, Groups, Family Units, Roles, etc. are all important and must be managed consistently to get proper reporting output. I am consistently thankful for the value to our organization that Ministry Tracker has provided. We made a decision to meticulously setup this software and move our data from another software - then go through it carefully to fix errors and inconsistencies. We are at a point now where we have a very useful daily tool for managing our 5,000 profiles and getting the information we need quickly and communicating with our congregation consistently.

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thanks for the review Scott. It has been a pleasure working with you and we always appreciate your ideas for improvement. We look forward to growing with you in the future to make your church and our software work together as best they can.

Good youth ministry database at an attractive price!

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We can use it for youth specifically.

Cons: Nothing really. When we proposed it for the entire church they though there weren't quite enough features there for a church our size, but it's great for YM.

Overall: I've been using Ministry Tracker for our youth ministry database. My church uses CCB for the churchwide database but we are not able to keep the youth as a "primary" contact that way. Ministry Tracker is a great way to have a youth exclusive database for us. I know a lot of churches use it for their full church ministry and I would be behind using it that way, too. Lots of functionality for a good price.

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thanks for the review Tom. We've added the resource and volunteer manager, a new Member Portal, new online giving portal and more since you opened your account with us. We hope when the church as a whole thinks about a way to streamline their process and software they'll consider MinistryTracker.com for their entire church. We just keep growing.

Using Ministry Tracker

Jan 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Ministry tracker is used in our children's area. It is easy to use and to set up. I feel we do not utilize it in the way it should be. I am not running this program each week so I am not sure on how they feel about it.

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Suzanne, please reach out to your team there and let them know to email us at support@ministrytracker.com if they have any suggestions for improvements or ideas that would help them. We're always building new features and improving the system with your help and ideas.

So Much Potential. Needs To Be More User Friendly

Jan 23, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The wide lense of communication that is available.

Cons: the user interface/ experience, not able to change login link

Overall: Our church uses Minstry Tracker many times on a weekly basis. From Check in to sending texts and emails. But for such a diversely tech-savvy staff, this software can be a challenge. We've been using it for many years now and have come to rely on many of Ministry Tracker's features. We just hope that the user experience is upgraded in the near future.

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Zack, You can certainly change your login page link. Please just email us your request with your desired link to support@ministrytracker.com. A new Member Portal interface was released today with the new Admin Portal coming by June. I'm sure you will love it.

Ministry Tracker Review

Jan 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, excellent value

Cons: Some features aren't very user friendly and I have to create a "work-around" in order to meet my needs

Overall: Great value. Easy to use. Some features aren't user friendly. The biggest downside for us is people's email getting blacklisted and marked "do not email" without our knowledge, so our email subscribers stop receiving email without their knowledge.

Recommendations to other buyers: Fix the issue with emails being blacklisted

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thanks for the review Marissa. Please contact us at support@ministrytracker.com with any specific email problems. There are no issues here, but it is common that church domain administrators setup an SPF record limiting email sending not realizing how that will impact 3rd party vendors such as MinistryTracker or Constant Contact. We also must abide by the federal CAN-SPAM act and so when people click to unsubscribe we must remove them from your list. Please email us at support@ministrytracker.com with your ideas for improving any feature that you create work arounds for. We are always updating the software and make a new release every 2 weeks. Your ideas for new features might just be in the next update.

GREAT Customer Service

Jan 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great customer service

Cons: would like better reporting options

Overall: Any time we have questions, the folks at Ministry Tracker are easy to get through to, great to talk to, not rushed and spend plenty of time making sure the issue or question is resolved.

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Thanks for the review Donna. Please make sure you've emailed us at support@ministrytracker.com with your ideas and suggestions for improved reports. We are constantly updating based on feedback so please let us know what you'd like to see.

Ministry Tracker Evaluation

Jan 21, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The price

Cons: Not receiving on line gifts until a month later.

Overall: It lacks a little in the area of Finance. I would like to have my people in alphabetical order also, which it does not do unless we are taking family output.

Vendor Response

by Phipps Custom Solutions on January 23, 2017

Connie, Reports are done in alphabetical order. The ordering of families is dependent on the family name not the display name. Please contact us at support@ministrytracker.com and we can assist you with how to enter your family names so they show in the order you desire. Additionally all reports include sort features for each column so you can sort however you like. Again, please contact us and we can assist with showing you how to use those features. We also offer gifts disperments on other schedules including every week or two weeks. As of tomorrow we will also have a direct 2-day electronic deposit. Again, please contact us to discuss the option that works best with your ministry. Please contact us at support@ministrytracker.com and provide any feedback you have for the financial section. You give such a low rating yet say it's only lacking a "little" in that one area out of everything it does. You know we are always adding features and constantly upgrading.

Ministry Tracker has helped us make great annual reports.

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Love the reports and reliability of the software. Also - the staff are GREAT whenever I need to call with a question.

Cons: I often wish the system were a little more intuitive so I didn't have to trouble shoot or guess how to set up things the way we need them. I also wish it were easier to set up families in a more streamlined way. When I add a new youth when taking attendance, I often have to log back in before I add the regular kids. I may be missing an easier way, but it's a little awkward the way it's initially set up.

Overall: We started Ministry Tracker about a year ago when it took us hours to get our attendance, group and event numbers together for our church conference's annual report. It became stressful for many on our staff. This year we had the numbers for youth and children's ministries in a matter of minutes. it has been very validating for me personally as I look back on the year and see not only how many events we organized but how many lives we touched with prayers that God's love has been seen through us.

Vendor Response

by Phipps Custom Solutions on January 20, 2017

Thanks for the feedback Xema. The new user interface is coming in June and we know you'll love it as it will help with some of the items you mentioned. You can create families when in Attendance Sign-in mode. Please contact us at support@ministrytracker.com and we can assist you with setting that up.

Ease of Use Makes the Difference

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Functional, efficient and leads to greater productivity. It helps tremendously that we are able to create multiple groups for each congregant. Plus, it is so easy to communicate with everyone from old to young.

Cons: The only add-on for us is a service that allows members to text their tithes and offerings. Young people requested this and Ministry Tracker does not have this functionality...yet.

Overall: To have one database to be able to send / receive voicemails, emails and texts that is easy to use with excellent customer service support is a dream come true. Plus, Ministry Tracker is affordable and that really makes the difference for us. They are constantly seeking ways to improve and are always at the other end of the phone within a reasonable time period for any questions or problems. While we have experimented with others, we remain with Ministry Tracker because they truly meet our every need so that we can concentrate on our ministries outreaches. Thanks for a job really well done. Using Ministry Tracker has made all the difference in the world for us.

Vendor Response

by Phipps Custom Solutions on January 19, 2017

Thanks for the feedback Sandra. And "yet" is correct. TXT to give is coming soon!

Quality and Reliable

Jan 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Good dashboard summary of financials, easy to read display, no interruptions of use and access

Cons: Could be a little more intuitive with having to access different pages

Overall: As a missionary organization using Ministry Tracker, it does an excellent job of keeping track of our finances.

Vendor Response

by Phipps Custom Solutions on January 18, 2017

Thanks for the feedback April. We'll be having a brand new user interface coming but June. You'll love it.

Great Product

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Ministry Tracker for a couple of years now and love it. It is easy to use and keep all of your information in one place. It makes it so easy to look up a student and see all of their information in one place.

Vendor Response

by Phipps Custom Solutions on January 18, 2017

Thanks for the feedback Matt. We look forward to working with FCC to become your full church management system. At the same price point you have access to everything a full church needs including the financials, online giving, resource management and more.

Great solution for any size ministry!

Jan 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ministry Tracker has been very useful in managing info with our collegiate ministry! MT would work well for a church or a ministry like us. We especially like the text messaging function--extremely useful.

Vendor Response

by Phipps Custom Solutions on January 18, 2017

Thanks for the feedback Jamey.

Essential Organizational Program

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Quick access to contact information, easy to use, ability to make labels and directories, ability to text, ability to create groups

Cons: It takes a little time to switch between creating families and personal pages. It would be helpful to more easily enter this information on a single page.

Overall: Ministry Tracker is a life saver. It helps me as a secretary to easily access members of the church whom I need to contact. I love how I can send texts using this program as well. I can easily make directories for our leaders in the church and it allows me to print labels for mailing. I highly recommend Ministry Tracker to anyone in ministry.

Recommendations to other buyers: Highly recommend!

Vendor Response

by Phipps Custom Solutions on January 18, 2017

Thanks for the feedback Amber. You'll be happy with the new user interface coming in June to help speed things up.

Great resource and product!

Jan 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Multiple ways to enter and track data.

Overall: We love Ministry tracker. The easy of use and seamless transition from children's - youth ministry save a lot of work each year!

Recommendations to other buyers: I would love to see the family creation streamlined. Currently, I have to enter youth, parents, and family in 3 separate areas. This could be reduced to one. Also, the section for access to different areas for each person with all the check boxes is too much.

Vendor Response

by Phipps Custom Solutions on January 18, 2017

Thanks for the feedback Jared. You'll be excited to see the new user interface coming by June. We know you'll love it.

Best Membership Software

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Smart Groups, permissions managed, Mass Grade leveling up, intuitive, easy specific reports generating, Texting

Cons: could use an app, and our accountant wanted more out of the money tracking

Overall: We have shopped around for other membership tracking platforms, and I really think Ministry Tracker is the best. This secure cloud based permissions managed platform is easy to use and to personalize to the needs of your ministry. Attendance, giving, events, and texting are some of the features I appreciate, along with being able to level up every student's grade with one click and create Smart Groups that are integrated with attendance. We have been using Ministry Tracker for 10 years and their costs, (cheaper than every other platform I have seen) have not gouged or inflated as their platform's capacity has expanded. Do yourself and your church a favor by using Ministry Tracker

Recommendations to other buyers: It rocks. Stay true to your roots as you develop and expand

Vendor Response

by Phipps Custom Solutions on January 17, 2017

Thanks for the review Jarrod.

One stop shop

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: texting; info hub; connection to my calendar; events planning; online payment function;

Cons: I would love for the email functionality to be updated. I don't have much options with configuration on there with pictures and such. (ex. pics cannot be put next to each other only above or below)

Overall: I have been a subscriber for Ministry Tracker for years now and have seen other sites that offer similar functionality but I haven't given any others a consideration because of how well it's served us. If there has ever been an issue or something I don't understand the customer service is amazing! I'm super greatful for this site, the service and the time it saves me with ease.
Darren Gogolan

Vendor Response

by Phipps Custom Solutions on January 17, 2017

Thanks for the review Darren. Please contact us at support@ministrytracker.com and we can help you add pictures that align nicely beside each other. It's as simple as creating a 1x2 table and then inserting each image into the appropriate cell. The process is all visual and really easy, so please give us a call or email and we'll be happy to help you create move advanced and professional email and save them as templates so you can easily use them again and again.

Great service

Jan 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great database features.

Cons: It can be difficult to get kids to update because I can no longer print their direct address for them.

Overall: I have used Ministry tracker for a little over two years now and it is an invaluable resource for my ministry. Not only can I quickly communicate with my youth, parents and volunteers, I have an easy to use data base to keep all their contact information.

Vendor Response

by Phipps Custom Solutions on January 17, 2017

Thanks for your review Jeff.

This is How We Run Our Church

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of access and the simplicity of the product.

Cons: The church directory isn't really what we'd like it to be, so that's been a struggle.

Overall: I've been a MinistryTracker subscriber since the very beginning and I have been extremely satisfied with their service. I'm able to get information about our church members on my computer, on my phone and on my table through their web interface.
The reporting is extremely helpful and accurate.
I would recommend this product to anyone who is looking for a church management package.

Recommendations to other buyers: More options for the look of a church directory that we can print from MinistryTracker.

Vendor Response

by Phipps Custom Solutions on January 17, 2017

Thanks for the feedback Drew! We'll keep working to improve the design and we are looking to move away from PDF directories to HTML so that you can have a whole variety of templates, colors and designs to choose from.

Best software I've found for youth ministry application

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Mobile app, individual attendance tracking, & event registration

Cons: There are functional nuances I would like to see addressed in a future upgrade, but no deal breakers here.

Overall: Overall I love MinistryTracker. I have been a user since the fall of 2015 and find the database is easy to build, organize, and maintain, the attendance and contact tracking functions are excellent. The group text and email functions are great and allow scheduling of messages for later delivery. The report generator is very useful, but I do wish I could layout some templates with totals for repeated use rather than just list view data. The event scheduling and registration management functionality are the primary reason I selected MinistryTracker, these have proven very useful and user friendly. I am a youth pastor and for my purposes this is the best software I've found for managing a youth ministry. The phone app lets me carry contact data with me, locate addresses, and record meetings and notes on the go. There are several useful tools that I use daily and our church is actively evaluating adding areas to convert the whole church to MinistryTracker. Also want to add that the MinistryTracker is staff very accessible and helpful.

Recommendations to other buyers: If there was a built in basic accounting feature my finance people would use it. As it is they don't want to use the third party software that's recommended, and will continue to maintain a separate data base for their purposes.

Vendor Response

by Phipps Custom Solutions on January 17, 2017

Thanks for your review Bob. We do have basic accounting features. Please click on the Financial Tab to view the ability to track income (gifts), expenses, create a budget, track pledge drives, print and send end of year tax statements and more. The Financial piece is a big part of MinistryTracker and we're sorry you haven't know about it. It's included with your existing subscription at no added cost. Please contact us at support@ministrytracker.com and we'll be happy to train you in using the Financial tools so your whole church can jump on board.

Great Product

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ministry Tracker is very economical. They are always updating with new features and their customer service is top notch. Definitely would recommend this product to any church.

Vendor Response

by Phipps Custom Solutions on January 17, 2017

Thanks for the feedback Mandy.

Thinking About Changing software companies

Jan 17, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Susan who helps with training. I liked that it was web based.

Cons: It has too many layers. Can't edit family info from the member screen. Reports are poor for regular church office use.

Overall: This software does not do what we need it to do in our church office. We can't get the financial reports we need. When we asked for the reports we needed we never heard back from Ministry Tracker. Posting contributions is awkward and if you post to the wrong account there is no way to do a bulk correction. The membership section does not interface well with the contribution section and we had to do many end of year reports by hand.

Ministry Tracker doesn't let me track the things I need for my end of year membership reports in any easy way. If something were to happen to me, I don't think anyone else would be able to locate the information without a lot of effort. It is very frustrating. We will be switching software soon for the church office.

I will say that our youth director is very happy with the software but she doesn't track the things we do.

Recommendations to other buyers: If you track how people joined the church & the other things needed for Methodist Church reports this is not the software for you. It has too many window/layers you have to go through to look at the info we need. It is frustration and confusing.

Vendor Response

by Phipps Custom Solutions on January 17, 2017

Boo, It's unfortunate to hear this after we've worked so closely with you since August of 2015. We've modified several reports (tax statements) based on your suggestions for improvement and there are no outstanding financial reports that you have a ticket on. You have asked for a report on birth day and month only (without the year) which is in the works but no other outstanding requests. There was certainly some learning in how to track the "cash" that you wanted to track and various other parts of the system. We felt certainly that we had a good relationship and partnership and we all know you personally when you call. It's unfortunate that you haven't expressed your feelings earlier. In most emails you praise our support team including, "Thank you so much!!!" and "it was so nice to speak with someone could explain things to me in such a clear and concise matter." Please contact us at support@ministrytracker.com with any other issues you are experiencing.

Great tool for ministry

Jan 17, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: functional and useful

Cons: Cost and look

Overall: Ministry Tracker is an awesome tool for ministry that only lacks in its appearance. The platform could be cleaner and a little more user friendly.

Vendor Response

by Phipps Custom Solutions on January 17, 2017

Thanks for the feedback Alan. We can't do much on cost as we are the #1 Most Affordable Church Management Software available -- can't get better than #1. A new interface is coming by June which we know you'll love. Let's work to get your entire church on board -- providing volunteer management, financials, online giving, resource management, and communications for your entire church with no change in your existing pricing.

Great product in helping organize our ministry!

Jan 17, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easy to track tons of information.

Cons: Sometimes it has too many features and takes awhile to learn. Is hard for new staff to learn quickly.

Overall: Ministry Tracker has been a great resource in helping us track data that is important to our ministry. It has great features and the customer service is awesome. If I have a question it gets answered immediately. I would highly recommend this product!

Recommendations to other buyers: It looks a little dated. The format could be updated.

Vendor Response

by Phipps Custom Solutions on January 17, 2017

Thanks for the feedback Nate. You'll be excited to know the new interface is coming by June.

Children's Pastor

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: The dashboard

Overall: We have had a great experience with Ministry Tracker! We are currently using iPads setup on a dedicated WiFi network and we haven't had any problems at all! Our average Sunday morning attendance is around 60-70 kids.

Vendor Response

by Phipps Custom Solutions on January 17, 2017

Thanks for your feedback Richie. Please drop us an email at support@ministrytracker.com with your comments about what you'd like to see on the Dashboard. You might also want to know that you can configure what page you are taken to upon login. You can configure your landing page to be any page within MinistyTracker. Please Contact us and we can show you how to set that up.

Ministry Tracker is the best for youth ministry

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use

Cons: Credit card transactions management - we just couldn't seem to make it work with what we were doing as a ministry.

Overall: I have been using MT for close to 8 years now and love it. It has been great to see it as a company grow and provide new features almost every year with no change in cost or top notch customer service. They are alway responsive and quick to answer and guide you though whatever question or problem you might be having. And to top all that off their price is great!

Vendor Response

by Phipps Custom Solutions on January 17, 2017

Thanks for the feedback Lee. You'll be excited to know we have switched to a new credit card system and you'll be seeing that come by the end of this month. The entire Member Portal has been re-worked and we know you'll love it.

Budget Friendly Database

Jan 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to find the information you want on Administrative portal. Ability to do detailed searches through Advanced Search and download results into Excel. Birthday list on dashboard. Pictures attached to profiles. Church option- we recently opened a second campus and were worried about how to make a note of which campus students attended, thankfully there was already a feature we could use.

Cons: Advanced search can be tricky- there are so many search terms that you have to be specific so you can get the correct results- although I would admit some of the problems are due to database management on my end and not using all the features correctly - like roles.

Overall: Ministry Tracker is not the fanciest member database out there, but it has good value. The yearly cost is very budget friendly and provides a solid product. I love that you can upload member photos into the profile- really helps staff and leaders learn student names. The birthday list on the dashboard is great and helps me stay on top of sending out birthday cards. Advanced search and smart groups are helpful tools and though they take thought to get the results you are looking for- it it helpful for planning. Their help menu isn't the most comprehensive, but provides the information needed to understand what each feature does.

Recommendations to other buyers: There are a lot of features that we don't use that are great, just don't fit our situation. If you buy it and use it to the potential it is a great resource for your church family. The price is so reasonable that it is a great fit for small churches.

Vendor Response

by Phipps Custom Solutions on January 17, 2017

Thanks for the feedback Diana.

Basic Pros & Cons

Jan 17, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: PROS
Appreciate that students automatically get moved up with the start of a new school year.
Easy to search and find people in the system.
Easy to set up new people in the system (most of the time).

CONS
Can't save drafts of emails.
Group emailing feature would be great, but it is limited in the ways we can format it and make it look professional.
Have to register staff and volunteers as parents within group to get them copied on emails.
Reporting needs to be available without certain family members counted in overall statistics. For example, we wanted to know the percentage of Sunday School attendance, but the number is skewed because the total includes parents and volunteers, not just students.
Still struggling with many not receiving the emails at all or emails going to junk.

Vendor Response

by Phipps Custom Solutions on January 17, 2017

Jackie, Please contact us at support@ministrytracker.com as MinistryTracker can do everything you think it can't do. We'd be happy to train you and your staff in how to do each of the items you highlighted. 1. You can save drafts of emails. When on the email screen simply click the Disk icon to save the draft. You can also save it as a template too. 2. You can email a group. 3. Our Editor is the #1 email editor on the market and is the top editor for Fortune 500 companies. Please contact us and we can help you create stunning professional emails with images and complex formatting. 4. You most certainly can see reports of statistics just for students. Use the "filters" in reports you can filter for just students. Please contact us at support@ministrytracker.com and we'll be happy to help show you how to do all of the above.

Great tool and database

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have had ministry tracker for over 8 years now. It has been a great database for our ministry. The customer service is great and you can always speak to a live person who will guide you through whatever you need. Not a lot of sites like this do that anymore. The site could use some updating to make it look more appealing, but it does everything we need it to! I would highly recommend ministry tracker!

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for the review Bridget. Just FYI, the member portal gets it's face lift by the end of this month then the Admin Portal is scheduled for it's make over by June. We know you'll love it.

Great Quality! Great Price!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Ministry Tracker for approx 4 years and have been very pleased with it's quality as it meets all our needs!

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for the review Paula!

Good product

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The price and features

Cons: Reports are not easy to do and not very flexible.

Overall: I've been using MinistryTracker for quite a few years. It's the best system I've found till date. It's not without issues or glitches but pretty comprehensive for the money.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Alex. Please contact us at support@ministrytracker.com with your suggestions for reports and any improvements you would like to see. As a long time use you know how we respond with updates and functionality based on user suggestion. Please let us know what you would like to see.

Ministry Tracker Gets The Job Done

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We needed a membership software that has cost-effective, but also one that provided a variety of features. With ministry tracker, we manage our directories, emails, and run our volunteer background screening. We are very satisfied with our experience.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Seth. Please let us know how we can earn that 5th star. Don't hesitate to contact us at support@ministrytracker.com.

Ministry Tracker

Jan 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Don't need a trainning to figure out how to start.

Overall: It is very affordable and easy to use. It is great for our small church, we did not need any training to start using it.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Susana.

Director of Campus Ministry

Jan 16, 2017
4/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Able to store unlimited number of contacts

Cons: Not interface available or app

Overall: I appreciate that Ministry Tracker is able to help us to stay connected to our donors base. It would mean a world of a difference if there was a friendly portal that would allow individuals to enter their information. Ministry tracker needs an app that we can easily pull out on our cell phone so that staff can access to the database, browse for results, or create tasks. It would help also if this database had the ability for online donations. We are considering finding a more user friendly database that meets the needs I listed above, within the news months.

Recommendations to other buyers: NA

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Marco, Please contact us immediately at support@ministrytracker.com. MinistryTracker.com does everything you want, you just don't know that it can. You are not aware of the Member Portal! The Member Portal is the place where your members can enter their information, give online, and more. This is already available and is part of your account right now! Please contact us so we can provide you FREE training on how to setup and use the member portal. MinistryTracker.com is accessible from any mobile device and you can save and bookmark it right to your homescreen so it looks like an app. You can easily pull any information from your database, take attendance, search, add new people, even take people's photos right from your mobile device. Please contact us at support@ministrytracker.com so we can give you an overview of how this all works.

Great Database!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It seems like you have thought of just about everything! I am also grateful for the quick response we have gotten from customer service.

Cons: We sometimes are overwhelmed by the options and it takes us a while to figure out exactly how to do what we want to do.

Overall: Ministry Tracker has so many features. There is much more to the software than we even can use. We haven't found many things that we don't like. It has been a great time saver for our church. The communication tools, the unlimited ways that you can "tweak" your data, the variety of categories that you can keep track of...Ministry Tracker has really been a good investment for us.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Jason. Please reach out to us at support@ministrytracker.com if you ever want assistance trying to figure out how to do what you want to do. Rather than spending time and money on documentation that gets outdated each week, we would rather work with you personally on the phone with our award winning FREE customer support and help you instantly find the best way to do what you're wanting. We're always here to help.

Wonderful Software!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of Access

Cons: It does not sync with ChimpMail so I have to enter my email addresses in both databases.

Overall: We have been using Ministry Tracker for a few years now and love how easy it is and all of the features it gives you.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for the feedback Christianne. If you haven't used MinistryTracker's built-in email functionality you may want to give it a try. In addition to offering full HTML email with images, formatting, etc. with a beautiful editor, every email you send with MinistryTracker.com is fully traceable and includes awesome reports that let you know when and if someone opened and read your message. There's no need to sync data with MailChimp since MinistryTracker's email does the same thing. You can also setup email templates for easily pulling up your newsletter template and more. Please contact us at support@ministrytracker.com and we can provide more details of how to use the MinistryTracker.com email tools.

Small Church Use

Jan 16, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Price for the amount of features

Cons: Reports don't export or print well

Overall: We are a small rural church that was struggling desperately to track contact information and some simple data. We love the price of Ministry Tracker and the amount of features it has. The program does FAR more than we need and we pray some day we will grow into needed those features. While some navigation and reports are a little clumsy to use, the customer support is top notch and has helped us navigate through what we need.

Recommendations to other buyers: The price you pay when you buy Ministry Tracker is locked in for life!

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for the feedback Sarah. Please contact us at support@ministrytracker.com with details about which reports you would like to print differently. Are you aware that you can print any page from MinistryTracker.com by using the browser's print command. The headers, footers, and non important stuff disappears and you'll get a nicely printed page of just the main content - e.g. the report. Most reports export to Excel or PDF but if there's another format you'd like please contact us at support@ministrytracker.com and we'd be happy to take the feature request and see what can be done to improve your experience.

review from fumc lamesa tx

Jan 16, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to text my students

Cons: The price

Overall: Ministry tracker makes it so simple to organize information. I love being able to text my students and parents without having to scroll through a long list of contacts. The only problem for us is the price. it is quite expensive for us to pay for this program every month and we dont use all the features. It would be nice to have a subscription that was cheaper and only covered the features we needed. I recommend this program to every one I know in ministry!

Recommendations to other buyers: The mobile version of the software doesn't have the ability to allow people to sign into events themselves. it would be nice to have a tablet that the greeter could use with the mobile version to sign people in.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Amanda. Yes, you can use a Tablet for sign-in and we have thousands of churches that do that every week. Turn the tablet horizontal and use the regular site to set the tablet up into Sign-in mode. People can then use the tablet to sign themselves into events. Please contact us at support@ministrytracker.com for assistance with getting your tablet setup if you need it. Probably 80% of our customers use tablets for sign-in so we just need to help you learn how to configure that. We'd love to get your full church on board with MinistryTracker. We are currently the #1 Most Affordable Church Management Software and save the average church thousands each year. We are also the only software to guarantee that you can keep the price of your plan when you sign-up for the life of your account.

Lead pastor

Jan 16, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Financial

Cons: Wish it kept groups and people better.
Easier to navigate.
Easier to detail next steps.

Overall: We don't like the opening interface or tab system. Wish there was a better way to have opening graph.

Recommendations to other buyers: No.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Tommy. Please contact us at support@ministrytracker.com so we can assist you with configuring your default landing page. You can set this up so that when you login you are taken directly to the page or report of your choosing. If you haven't configured that yet we'd be happy to help. It also sounds like you may not know about our Smart Group technology. With Smart Groups you define a search criteria that is used to create and update group membership so you don't have to manually manage your groups. Please contact us at support@ministrytracker.com and we can help you understand Smart Groups and create some so that you'll see how easy group management really is in MinistryTracker.com. You'll also be excited about our new UI coming in June.

Using for 10+ Years

Jan 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Many features, label check in, ability to upload documents

Cons: There needs to a better way to keep track of prices for event registration. Not everyone pays the same for each trip (e.g., a ski trip), but you have to start off with a set price & then add discounts & things like that to get it to 0 for a student. Better to have an individual price each student has to pay based on his/her options & then use that.

Overall: I've been very pleased with MinistryTracker. We use it to oversee a youth ministry with over 1,000 students in our database, including alumni. We can keep track of pretty much everything. The software even enables us to create automatic labels with the students' names, grade, & school when they check in! Customer service is responsive & has even followed through with some of my suggestions.

Recommendations to other buyers: Other than my con described above, I'm pretty pleased with MT.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Brian!

Overall, this is a great resource

Jan 16, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its overall function

Cons: Login troubles

Overall: Ministry tracker is a great resource. I came into a setting that utilized it, and was not familiar with it. Its functions are great and is a helpful tool for keeping track of your ministry data. However, i occasionally run into problems with login. It has seemed to revert back to old login information sometimes. I have changed some profile stuff around and then had trouble accessing my account. Customer service is very helpful but, there seems to be a mysterious thing happening every few weeks where i have to recreate my info.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Updated: 1/16/17 @ 1:28 PM. Our engineers worked with you to resolve a problem with your Google Chrome installation. It was working fine in Safari and Firefox. Once the corrupted cache file had been reset you've not had any trouble accessing the site. -- -- -- -- -- Original response: 1/16/17: Thanks for your feedback Gerren. Please contact us at support@ministrytracker.com in regards to your login issues. It sound like you probably have the "auto inactivator" set to disable any accounts that haven't been marked in attendance. If you have that feature turned on but aren't marking your account in attendance it may be inactivating your account per your preferences. Please contact us and we'd be happy to show you how to turn off that feature or assist with any other issues.

Online app

Jan 16, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: None

Cons: Complicated

Overall: Very hard to use. Over complicated. I had many times could not log in, or bring out information that I was looking for.

Recommendations to other buyers: Need to be replaced

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Please contact us at support@ministrytracker.com if you ever have any trouble. Examining our customer support logs I don't see any service requests for your account. Your account has also declined the FREE training and interactive video training sessions. I believe if you contacted our top-rated support we could help you learn more about the system, how to quickly access the information you are looking for, and answer any additional questions you might have.

I Love Ministry Tracker!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything.

Cons: Nothing.

Overall: We started using MinistryTracker a few years ago when our costs were becoming prohibitive with the software we were using at the time. It is such a good value. It is so easy to use and you can do so much with it. The customer service is top notch. They will always get back to you right away if you have any type of issue or question. I would highly recommend MinistryTracker!

Recommendations to other buyers: Love it. It's easy to use and a great value along with superb customer service.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Deb.

Excellent support and value; some limitations

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Ministry Tracker at our small church for about 6 months now. It is head and shoulders about the church software we were using previously. I am the administrator of the program, and feel at ease with computer software in general. Many of our parishioners and volunteers have more limited computer experience and confidence, but have been able to use the member portal and volunteer backend of the program with relative ease and limited instruction. We have not used the financial module yet, but find the pledging module useful and straightforward. I would love to see improvement in the calendar / resource & building scheduler; it has some glitchy behaviors that have made it so inefficient for us that we use a separate program just for this function. I would also love the ability to upload my own data from spreadsheets, rather than having to enter all data through the visual interface or contract the company to upload bulk data. We are a Unitarian Universalist church and don't share some language and traditions with many Christian churches. As such, there are fields that we cannot change or remove that are not useful for us (confirmation date, baptism date, prayer request, etc). This has not been a problem for us, but it would be great to be able to rename or remove these fields from our installation one day. This affordable software package has been a boon to our small church, and I thank the energized and engaged engineering, sales, and support teams for their continued work and service.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Conrad. Please contact us at support@ministrytracker.com with your experiences or issues with the resource calendar. To date with have almost 1 million resources scheduled with all of our various partners. If you'd experiencing an issue we'd love to know what it is and see how we can help resolve it. Please contact us with details about any issues you have experienced.

Ministry Tracker review

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great way to email groups of people with specific criteria

Cons: Sometimes difficult to figure things out through self help

Overall: Love the software. Appreciate the great Customer service and frequent updates. Conference calls for help sessions are appreciated.

Recommendations to other buyers: not that I can think of.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Grant.

Time saver

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Ministry Tracker for both the main congregation and the student ministry. It allows us to keep attendance, budgets, and so much more! I have looked at other programs and for the money you can't get any better!

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Dan. Just like you said, "for the money you can't get any better!" That's why we are ranked the #1 Most Affordable Church Management Software.

Great for Youth Groups

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I think it's very straightforward and does a great job of tracking attendance for ministries that may not have access to a larger database.

Cons: The interface is a little dated. It is straightforward, so I like that others can use it.

Overall: Our youth ministry need a way to track attendance. While we wanted to look at trends, we were more interested in tracking who was and wasn't at our church. I also wanted something other people can access besides me to take attendance. Ministry Tracker fits the bill.

Our church does not have a database in which we could easily do attendance. So, I needed something that just our Youth Ministry could use that met our needs and was cost-effective. Ministry Tracker fits the bill. It's a great database that doesn't cost much at all.
We have tried lots of it's features, and really liked what it offers. Online registration, which we don't use regularly, has worked the few times I have tried it. I've also had great response from Support when I've had to contact them.
We primarily use it as a database and attendance tracker and it works fantastic. I would highly recommend ministry tracker to anyone needs a straightforward ministry Davi I need a straightforward ministry database.

Recommendations to other buyers: This is great for ministries without a big budget.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Jerred. Let's work with you to get your entire church on MinistryTracker so they can experience the same great features, functionality, and service that you've come to appreciate.

Great way to keep up with everything!

Jan 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That I can use it from anywhere. I mainly use it for tracking finances and budget.

Cons: It will not allow me to print reports on what I want to print.

Overall: I've been using MinistryTracker for years and find it to be an exceptional program. It's easy to use and always available - no matter when I am. I highly recommend!

Recommendations to other buyers: Overall great product!

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Jana. Please contact us at support@ministrytracker.com and provide us with more information about what you'd like to print. You may not be aware that we updated the entire site so that when you press the "print" button it only prints the main content and not the header or footers now. You should be able to print any report, but if you have special needs please let us know so we can look into adding those features.

Pretty Good

Jan 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Web based. Self signing for students.

Cons: No app.

Overall: I've used Ministry Tracker for years and it has served us well. I have not used all the features it provides but it served what I was looking for.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Josh.

Great ministry tool

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Web based and easy to use.

Cons: Price does not include texting.

Overall: I use it to track and communicate the youth in my group. It helps me keep track and use my volunteers to track our teens. I really love it. It works great.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Mike.

All Around Great

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: No check writing ability in Financial section

Overall: I use Ministry Tracker for many many things and love the ease of each feature!! If the Financial section had Check writing ability, this would be the only software we ever used!!

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for the feedback Brad. You're in luck because we have check writing done in development. The only thing that's holding it back from release is the ability to not only write the check, but actually configure where each piece of information shows up on your checks so you create your own check templates. Look for the feature to be released in the next 60 days!

A ministry must!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It gives clear numbers on growth

Cons: I wish you could call/text through a phone function and automatically record it as a contact.

Overall: I have been using ministry tracker for eight years now. It has been valuable to track our students and to make sure that we are doing our best to reach out to all students. It does take some time to set up the database, but when you have done that it is easy to add new students in.

Recommendations to other buyers: Take some time in the beginning setting up the database. The longer you spend on the initial setup the better your experience will be.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Manuel. When you send a Text or a Call using MinistryTracker simply check the box to "Record as Contact" and that communication will be recorded as a contact on the individuals' profile. We have improved our new customer support so we help you get setup with your new system and get it all configured to the way you work from the start. And best of all, the training and support is all FREE and included with your subscription.

Makes it possible to do what we need to do

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: smart groups

Cons: There is a little work that can be done to help with user friendliness. The screens with the amount of information can be a little overwhelming. I know Ministry Tracker can do so much more than how I utilize it as well so I am hoping to grow in a few areas of my own knowledge and maybe it will seem easier.

Overall: The team at Ministry Tracker continues allow me to spend the time I need to spend with students and not in front of a computer. They continue to grow and expand their software as they step into the being a turn key resource for the whole church. From smart groups to registration ease, Ministry Tracker makes life a lot easier for me and my team. They even have tutorial videos online to help out if you get stuck. Most of the time I just pick up the phone and get instant support from the team however. Thanks everyone!

Recommendations to other buyers: I am trying to switch my whole church over to this. THanks.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Michael. I think you'll love the new UI coming in June. The new Member Portal which releases at the end of this month is a taste of the great new UI coming soon.

Review from a long time user....

Jan 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use...

Cons: Would like to do more with it...

Overall: I do like the MinistryTracker software, however, with some of the most recent changes - I seem to have issues finding some of the things that were on the front page. Like - I would love to be able to track my 'missing' kids quicker and be able to follow up right from the first page.
Customer service is great - the product is super easy to set up on Sunday mornings. And reports are pretty easy to run. It would also be great to have an app attached to allow families to check-in remotely while on their way to church. Then we could have tags ready!

Recommendations to other buyers: See my review....

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your review Dianna. You can configure your "landing" page to be whatever you'd like it to be so if you'd rather have your default page be a specific report you can set that up. It sounds like you'd love to see the Contact Report page as your default and that's easily configurable. Please contact us at support@ministrytracker.com and we'll show you how to easily set that up.

Love it! Fantastic!

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Simple.

Cons: Transferring people is not simple.

Overall: Ministry Tracker is a great product and fantastic to use. The only issue we have had is transferring people between departments is not simple.

Recommendations to other buyers: It's a great software. Even with the cons we still love it.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Jason. Please contact us at support@ministrytracker.com so we can assist with transferring people. Not sure if you are wanting to transfer between databases or groups but we can certainly help you with the most efficient method to do so if you contact us. Thanks!

SMAA REVIEW

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This software is really helpful and allows me to keep track of my attendance and personal information on my youth. It is easy to use.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Lauren.

Great Value

Jan 16, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Packed with features

Cons: Needs to be even more user-friendly and have a more clean looking interface. Sometimes the screen just looks too busy.

Overall: Ministrytracker is a great all-around product. It is packed with features for a great price. Their customer service has always been excellent.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Jerry. You'll be excited to see our new User Interface coming in June. Should make Ministrytracker.com even better as you requested.

Ministry changer

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Calendar, setting up events, attendance, online payment

Cons: Not really mobile friendly. I'd love to hand my phone to a kid and have them fill out all of the contact info like I do with min hub.

Overall: We have loved the event maker and calendar.
The attendance tracking and the simple input have been a huge help for our ministry

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Mike. Have you used the mobile version of MinistryTracker on your phone before? The mobile version is created to look and feel like an App and it has an easy way to create profiles right from your mobile device. That's currently available when you go to your site using a mobile device. Please contact our customer support at support@ministrytracker.com if you need assistance accessing the mobile version.

Great Church Management Software Value

Jan 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its value is good. Great customer service.

Cons: Graphic design and overall ease of use.

Overall: Our church has been using this software and has found it to be a great option for tracking guests to our church. Customer support is responsive

Recommendations to other buyers: Great option for a church looking to start using chuch management software.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Dewey. You'll be excited for the new UI coming in June.

Worth every penny

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and the many functions it can perform.

Cons: can be overwhelming at points but with an A+ customer service its easy to use!

Overall: Have been using this for years and it has continued to be relevant and very valuable to our ministry. We are barely scratching the surface of what youth tracker can do.

Recommendations to other buyers: Don't wait get this product it is amazing!

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Ben.

Can't imagine doing Ministry without it!

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to search on specific criteria and make smart groups (so anyone else you enter into the database with that criteria gets automatically put in that group), and then send emails to them or to those attending particular events.

Cons: Emails are super easy to direct to specific groups, but challenging to make look fancy.

Overall: I've been using MinistryTracker for 7 years (back when it started as YouthTracker) and I LOVE it! I'm a youth minister at a large Catholic parish, and this helps me easily track attendance at events, put people in different groups and quickly send emails to specific groups. I cannot tell you how much easier that makes my job!! It is a full database with fields you can customize. And every time I've had a question, they've responded to my email in one day (often in less than an hour). And I've given them a number of suggestions and they have incorporated all of them into the database in later updates, or told me that it's already available! The only thing I wish was better was the email design. I wish it was easier to make the emails look fancier.

Recommendations to other buyers: It makes work SO much easier!

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Francine. Please contact our customer support at support@ministrytracker.com. They can assist you with some of the more advanced features of the email editor and templates so that you can design a really email template or two including images, columns, tables, and various fonts and sizes.

Great Program

Jan 16, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Space, statistics, groups, event attendance

Cons: Inactive people hard to sort out, deleting groups is impossible and frustrating to do one by one when it's large amounts

Overall: This is a great program but it's a little hard to stay organized. The prices are a bit high but it's still somewhat worth it.

Recommendations to other buyers: Make it simpler to group people. Make it possible to delete groups.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Yaisa. It sounds like you may not know about our Smart Group technology where you simply define search criteria for a group and people are automatically added or removed if they match the criteria. Please contact us at support@ministrytracker.com and we can show you how to setup smart groups. You can also setup an auto-inactivator which will remove inactive people automatically from your database. Please contact us at support@ministrytracker.com and we can show you how to turn on that feature. We can easily delete groups for you here but that feature was removed after many churches would delete people and then subsequently want to recover them all. Simply contact us at support@ministrytracker.com with information regarding any group you want to delete and we'll get that taken care of for you within 24 hours. This is for your own safety and data integrity. We are ranked the #1 Most Affordable Church management software.

Hope Alive Review

Jan 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: It is a little challenging in two areas.
Sending emails to a few people without making a group each time.
People get bumped of list to easy.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your review Danny. Unfortunately the ability to have people remove themselves from mailing lists is a requirement of the federal CAN-SPAM act. We are required by law to include an unsubscribe link at the bottom of each email. Please contact our customer support at support@ministrytracker.com and we can provide some helpful hints and tips to creating emails that people will love every time and won't click unsubscribe on. We can also work with you to examine your sending history. How often you send, when you send, and the content of your messages is key to keeping people engaged and responsive to your communications.

Fantastic product at a very reasonable price.

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I would say one of your best selling features is your customer support. Always been a great experience anytime I have needed help.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Jason.

Solid resource

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Helpful for organizing and communicating.

Cons: Sometimes seems clumsy. Sending emails send texts sometimes doesn't work well or formatting can get messed up.

Overall: Ministry tracker has a wide variety of tools for churches to manage their information and communicate with their members. Great customer service and follow through for customers.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Matt. Please contact our customer service at support@ministrytracker.com if you have any issues with your emails or txts. We are not aware of any issues and send hundreds of thousands of messages a day on behalf of our partners. If you have issues please let us know so we can help.

Great Service

Jan 16, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Functions that we need.

Cons: Sometimes hard to navigate. The overall look is very dated.

Overall: This is a great service that allows us to keep up with our ministry and be able to communicate all in one source.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Chad. The new Admin Portal is coming by June that will update the UI. The new Member Portal will be out by the end of this month.

We love Ministry Tracker!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ministry Tracker has been a great tool for our company. I would highly recommend it to any organization!

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Emily!

Great Customer Service on a very Good Product

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's ability to have all of our data in one spot and communicate with different groups of people easily.

Cons: We don't use all of it's functions within our church as we use it solely for youth ministry. As a result, we need to have two clicks to get where we need to go often, specifically in updating individuals information.

Overall: We have been with Ministry Tracker for many years, even before they were called Ministry Tracker and started out as Youth Tracker. From the on set, their service was top notch for all things youth ministry. We use it to record our events, email parents, track attendance, record contacts with students, email leaders, and maintain our database for our ministries. Any time we have had an issue or suggestions of something we thought would be helpful, the customer service has responded quickly and were helpful. Their service is great and their product does exactly what we need it to. You can't ask for any more than that. The only reason I didn't give it five stars across the board was because why have too much for what we use it for. Because of that, it takes a few clicks to get to where we need to go. That was a growing pain for us once they transitioned to Ministry Tracker instead of Youth Tracker. But again, it's well worth your money, even if you use it only for one small part of its capabilities like we do.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for the feedback Brian. We hope to see your full church moving to MinistryTracker.com soon. As the #1 Most Affordable Church Management System and all the other great qualities you shared -- we are a perfect fit for your full church too.

Functional and Easy

Jan 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use
Good price point

Cons: This could be something I'm just totally missing, but:
Lack of ability to set notifiers for when students are absent for x weeks

Overall: I've used Youth Tracker for the last six or seven years, and I have very little to speak against it. Adding students and tracking their attendance is supremely easy. The UI is a bit clunky at times, but the functions I require of it (primarily: retreat organization, attendance tracking, and label printing) are totally reliable and simple. The monthly fee is an easy and competitive price point for what you get, in my opinion.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

A brand new UI is coming in June. We've been hard at work re-making the Member Portal so you'll see instant improvement with your retreat organization by the end of this month and the Admin Portal by the end of June. You can easily track people who have missed X weeks by using the "Absentee" report. Or the "Contacts" report or the "Attendance" report. Running any of those reports just once a week will provide you with that information.

All the admin I need in one package.

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and the contact power it provides.

Cons: None known.

Overall: I use Ministry Tracker for both our youth and children's programs. Since I adopted it 5 years ago or so it has become an invaluable tool. I use it to track attendance, events, people groups and leaders. I can mass communicate via text, email or phone call to all of the above. Just an example...when the new VBS director approaches and asks me if I have a list of all the kids grade 1-5 who have both attended or visited our program, I find great satisfaction in sending them a PDF file that contains contact sheets on every child. The sheet includes a picture, all points of email and text contacts for parents and all pertinent allergy or medical information. I have always received appreciative responses form all my leaders. In short I love this software.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for taking the time to provide your valuable feedback Troy.

Great resource to take organizing ministry and relational ministry to the next level

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The ability to track attendance, get reports to make contact, and record contacts wth students and volunteers has been super helpful in organizing our relational ministry. Also, the financial and event registration tools have been very helpful getting us organized for events. Ministry necessity!!

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your feedback Chad.

Ministry Tracker is a life saver!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and accessible anytime/anywhere.

Cons: None.

Overall: We began using Ministry Tracker because we needed something mobile, accessible anytime/anywhere, and that could be used by multiple people. We use it in a wide variety of situations. It is very easy to set-up and use. And their customer service is incredible! I looked at numerous programs before we decided on Ministry Tracker but could not find anything to match all they offer for such a great price. I can't recommend Ministry Tracker highly enough!

Recommendations to other buyers: If you need something to keep track of your ministry events, leaders and students, look no further than Ministry Tracker.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your review Bill!

Wish there was an easy way to print giving statements double sided

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Works well, just wish I could print double sided when printing year end gifts. Also our subscription was shut off briefly after our credit card was compromised due to fraudulent charges. Would have been nice if there was a little grace period and a chance to pay before just shutting down the account.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your comments Joe. Great idea for the double sided statements. When you have ideas like that please email support@ministrytracker.com so we can get them into our upgrade features list. I'll add this recommendation to our updates now. It shouldn't be very difficult at all. Please send in any ideas like that when you have them. That's what makes MinistryTracker great -- the ideas from our partners! When a payment fails your account is still live and active. You are simply prompted to enter new valid payment information before proceeding. You can enter a new payment method and be working again within seconds. The entire process is automated and doesn't require any human interaction. You also receive email alerts if there is any problem with a payment so both your billing and admin contact people get immediate email notification.

Great for small or large churches

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ministry Tracker is a great resource and tool for small or big churches. It is also great for ministries of larger churches that may want more control over their people and the organization. Being able to organize by schools, individual custom groups, and even email/text from the software is great! I also love it because you are able to share login info with key volunteers and customize their access to give them only what they need to reach their people.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thank you for taking the time to review MinistryTracker.com Tony.

An Essential Tool for Ministry in a Digital Age

Jan 16, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: search options when creating reports. customizability of fields. attendance tracking is great.

Cons: it takes quite a bit of time to learn how to navigate and to figure out where the various components are in the software.

Overall: I have used MinistryTracker for several years and it has become a really great assistant to many of our office and administrative tasks. It allows us to do everything we need to do (contact, mailing, reports, communication) without hiring an additional part-time office position. This software is well worth the money. The customer service is incredible (people not recordings) and once you have entered your data properly there is virtually nothing MinistryTracker cannot assist with.

Recommendations to other buyers: none

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your review Donny. We've improved our aggressive follow-up procedures to make sure every customer knows that they get FREE training and support. As a new customer you now get a personalized call after you signup so that you can get personalized training on how to navigate and use all the features. And it's not just for new customers, all training and support is always FREE so the time to being 100% up to speed should be really fast. Keep an eye out for the major interface changes coming by June too. That will speed things up even more.

A great tool for tracking many aspects of your ministry

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Multiple elements, easy to customize

Cons: none

Overall: I've been using MinistryTracker.com for several years in my Student Ministry and have found it to be quite helpful in several ways. First of all, while numbers are not my first priority in ministry, the tool has helped me to gauge the effectiveness of ministry events in reaching both new people and existing members. Also, it has been effective at helping our leadership find students who might be "falling through the cracks" and haven't attended in a while. Also, the fact that the database service is web-based has allowed me to give easy access to our volunteer teachers and leaders so that they can remain in contact with the students in their class and continue to minister. Overall, the site is a tremendous asset to our ministry.

Recommendations to other buyers: not at this time

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for taking the time to review MinistryTracker.com Jeff. Let's work to get your full church on board using MinistryTracker. Your entire church can begin to get the same great tools at the existing price you're already paying.

Helpful and Affordable

Jan 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Cost
Different Ministry Areas
Check-In

Cons: At times it is cumbersome, particularly in the reporting.

Overall: MinistryTracker has helped us increase our care and connection points with our congregation. There is a bit of a learning curve, as with any software, but all in all we love that our ministry areas are broken down into their own group, children's check-in is vital for us, mass communication through email is seamless, and the ability to make notes in regards to visitation and connection with our congregation has been very helpful. The cost is very affordable, MinistryTracker is an everyday staple for our church.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for your review Robert. Please be in contact with our staff about your particular reporting needs. Sometimes our partners don't know about all the features such as the ability to "save" a report so you can pull it up more easily next time. There's most likely a method to pull exactly what you want quickly and if not we'd love to know that so we can add features or tools to make it better. Please let us know your needs by emailing support@ministrytracker.com

Excellent resource for Churches.

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ministrytracker is a great resource. It's easy to use, and has a lot of features. You can customize everything so it fits your group/church.

Vendor Response

by Phipps Custom Solutions on January 16, 2017

Thanks for taking the time to provide your feedback Tyler!

Great stuff!

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality