Who Uses This Software?

Companies with 10-50 employees find Gusto to be a delightful, easy-to-use online payroll and health benefits platform.


Average Ratings

140 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $45.00/month/user
    See pricing details
  • Pricing Details
    Pay $39 + $6 per employee
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • Gusto
  • gusto.com
  • Founded 2011
  • United States

About Gusto

Gusto is the perfect online payroll solution for businesses up to 50 employees. Popular features include automatic tax payments and filings, employee and contractor self-onboarding, Payroll on AutoPilot, unlimited off-cycle payrolls and more. They offer workers' compensation insurance in all 50 states as well as health benefits in many states across the country. Gusto also offers the simplest pricing in the industry: just $39+$6/employee per month, with no extra fees.


Gusto Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Gusto Reviews

Gusto is one of the highest quality platforms I use at work.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love everything about Gusto. Everything you need in terms of HR and operations is all integrated into the platform. The user experience is phenomenal. I know our VP of Operations is thrilled to have this piece of technology to use for payroll, healthcare, vacation days and more. This software changes everything. I highly recommend all small-medium business owners investing in Gusto.

Mostly easy to use. Fast. Flexible. Good Customer Support. Software integrations not seamless.

Sep 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer Support
Fairly simple adding and terminating employee function
Simple interface
Clean look
Accessible by the whole team
Mobile interface

Cons: Hang ups with some email addresses slow onboarding
Website with no app
Must repeatedly sign on, no simplified biometric access
Integrations with time and attendance, but the systems do not easily share information. No simplified set up to make integrations seamless.

Great functionality and ease of use for employees

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is simple, easy to use and has a personality so it's actually enjoyable to log in. Signing up for employee benefits was a breeze, and customer service was very responsive when I had a question.

Cons: It would be great if they had a calendar that showed all future pay days instead of just the next one.

Game-changer. Removes the need for a lot of HR bureaucracy

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can change my paycheck allocations with a few clicks, not through printing/scanning a form, sending it to an HR person, and hoping they actually apply it. I feel much more in control of my own destiny, and it's nice not to keep a running list of "open loops" that you're waiting on someone else to handle.

Cons: Sometimes it'll take a bit of buffering before loading a page. If this is the only complaint I have I'd say that's very telling. :)

Gusto is awesome!

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Internally, we always say we strive to provide as good customer service as Gusto does. Their products are easy to use, their copywriting is straightforward and educational - you're always happy to see an email from Gusto. They make a sometimes tedious task (HR) fun!

This software has changed my life

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy and intuitive. Makes Payroll almost fun! I hate hate hate this aspect of business. As a small business owner, I like how quick and easy it is to add employees and have all their reports at my fingertips.

Cons: not much bad to say. which I had known about it sooner as regular payroll companies are more expensive

Overall: Relaxation about handling payroll

Easy way to run payroll

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: -very automated way to run payroll, good support for any questions that come up, super easy to make changes to payroll when needed

Cons: there is really nothing that i don't like....everything is great! the only question i get from employees is that there is no phone number for support - just an email

Great Payroll service for new business owners!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. Very user friendly, especially for people who DONT know what they're doing! When I signed up for Gusto it was the very first time I had employees, so naturally, I was very unfamiliar with the Payroll world. They made it SO EASY!

Overall: Ease of use. Very friendly and helpful customer service. Affordable/reasonable pricing.

Excellent Cloud based payroll

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and functionality are top notch. I've used other payroll options but for the cost Gusto is by far the best. Payroll options are extremely broad and cover almost every situation. Their support team is always available to address any issues.

Cons: Currently Gusto does not offer benefits for employees such as health in certain areas. However, they are working to expand.

Overall: Excellent payroll and processing.

intuitive payroll software that does everything we need

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gusto makes it incredible easy to add new employees and contractors and process payroll. The best part is they file all payroll and employment withholding taxes so we don't have to worry about anything!

Cons: The only complaint I have is that it seems a little pricey for those on a startup budget.

Overall: effortless payroll processing

Easiest payroll software I have ever used, it is very flexible.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can cancel payroll when I need to and make changes. I can have multiple pay rates for my employees, which is a big deal for our company. Plus I can categorize the reports by department rather than by employee

Cons: I love everything, the only thing that could improve is the speed for direct deposit, it takes 4 days to process and I wish it was faster.

Streamlined our entire payroll process with ease

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Was simple to setup for all of my employees. The pay stub detail is easy to comprehend and the entire back-end reporting system is simple to use.

Great, easy to use. Awesome customer success.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: People are friendly when calling for help, the interface is easy to use and simple. I can monitor pay stubs and keeps me up to date

Overall: Everything

Love this app!!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's super easy to use and can be synced up to time clocks such as boomr. The customer services is super prompt and everyone there is awesome.

Overall: Honestly, I haven't found anything that I dislike about this service. I haven't had any issues that weren't easily and quickly resolved through their customer support center.

very easy to use & great support team

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: support team is extremely responsive, very easy to run payroll, easy to look up employee's information

Love how easy it is to set up new employees; like that you can add additional pay scales and titles

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Multiple rates per employee; easy to add employees; reminders of items you need to get done; like the notifications sent out to the staff when hired

Cons: You cannot really go back in time to change/fix a date on your own; hard to find the cancel payroll if needed unless you are on the final page

Best Payroll Software By Far!

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I couldn't possibly say enough great things about Gusto. Gusto is a super user-friendly software and does all the work for you! It makes running payroll a piece of cake. By far my favorite thing about Gusto is their support staff. Any time I have have a question and have reached out to support, I have received an extremely prompt response, with a real person and a genuine concern to insure there is always a resolution. The support staff are truly genuine human beings, well-trained, and are very knowledgeable on the product. I have ZERO complaints and would highly recommend Gusto to any successful company looking for an exceptional payroll software. Thanks, Gusto! You have my vote.

Needs a lot more fatures

Mar 06, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: I recently switched from SurePayroll to Gusto to save money, as I am a one person company. I must say that I am having buyer's remorse. In the same of simplicity these guys have created a very inflexible system. I ran into the following issues as soon as I did my first payroll.

1. If you don't do your payroll in time, direct deposit would occur the next month. The only way to fix that is to issue checks to employees. In SurePayroll I could adjust the pay date to any date I wanted as long as it was within the threshold of direct deposit requirements.

2. The QuickBook integration does not create GL entries. I compared the IIF files from SurePayroll and Gusto. There are only subtle differences, which they can fix in a breeze. But, so far the answer has been, sorry for the inconvenience.

3. NJ has so many tax lines on W2. I had to club some of them into one category while entering prior pay-checks.

4. You can get hold of someone to chat or on phone to answer questions, but do not rely on emails. I doubt that they read the emails. Unfortunately they work only on pacific timezone, and only on week days, so good luck if you need them out of this window.

The bottom line is that Gusto would do the job for a fair price, but a lot is desired from the product they are currently offering.

Love how much time Gusto saves me!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and all the help and support that the company gives its users!

Cons: I am a frugal person so I feel like the price is a little high

Overall: I love using Gusto. The program is so easy to use and the help center is awesome! If I ever have a question I can generally get it answered there. When I do have to call with questions or when I need help with anything my call is answered quickly and their staff are knowledgeable and very professional!

You will love doing payroll

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Beautiful UI, good support.

Cons: None.

Overall: Very cool service, light years ahead of all other previous payroll providers we've used. Very friendly UI and processing payroll could not be easier. Saved us money over previous services also. Employees are given their own access which is very nice. Only hiccup was some errors were made during onboard conversion. Someone didn't pay close attention. But it was corrected quickly and we were credited a couple months of service. Support is helpful and responsive.

So far so good!!!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, cost, great desktop/mobile views

Cons: Nothing so far

Overall: 3rd payroll software and so far loving it! The onboarding was seamless, they handled everything and I filled in the blanks. The payroll entry is super easy and the employees get great visibility into their paystubs. The reports are excellent and support is super-responsive! Highly recommended and if you get a referral you both get a bonus!

Great tool for Payroll

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Gusto has been excellent for helping us manage our payroll. We have employees in multiple states and them taking care of all the taxes for us frees up our time to work on the business.

Gusto for Payroll!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Gusto's payroll portal is super easy to use! Makes contractor payments a snap too! I wish their benefits offering for remote employees was more robust but what they do offer is sufficient!

Gusto is great

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how it breaks everything down, and it makes it funny at the same time.

Cons: I like everything there is about it.

Overall: Gusto is the easiest payroll service that I have ever used. I can get my W2 whenever I want, and change my different allowances. I would recommend it to anyone.

Recommendations to other buyers: Use it now. Don't hesitate!

Gusto is pretty awesome.

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy, inexpensive.

Cons: Hard to know if you can turn it off bc of compliance concerns. e.g. in our case, we had interns and now do not.

Overall: We used Gusto for payroll for our small company during the last couple years. It was nice because it was really simple and had competitive pricing. It also integrated with an insurance provider making it easy to sign up for a reasonable worker's compensation policy.

I heart Gusto!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Overall: In December of last year, I found myself taking over payroll for the company that I work for. I quickly learned that our payroll process was very time-consuming and did not run very smooth at all. I suggested that we change our process to the owners of our company and that is when I stumbled across Gusto. I had zero payroll experience and I was spending 1-2 days a week working on payroll. As COO I did not have the time to spend on payroll the way that it was set up. Once we started Gusto and got everything set up it now takes me maybe 30 minutes every two weeks to run payroll. Gusto has excellent customer service and they are very helpful to people like me, who have zero payroll processing experience.

Recommendations to other buyers: I wish there was a way for me to scan in our employee files to Gusto. So that I could go completely paperless as far as HR goes. I have two huge filing cabinets in my office that I would love to get rid of.

Great Product!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really really like the user interface. It's easy to navigate. I also like having my paystubs, tax info, PTO, and other information all in one place. I can access it whenever I need and I can even pull it up on my phone. They also put in some cool integrations with social media.

Cons: I wish I could do my timecard directly through them. Maybe you can and I just haven't set it up yet. Not sure.

Overall: I use Gusto to keep track of payments, PTO, taxes, etc. The user experience is extremely easy to use. I love being able to see where I am at financially at the workplace. It's also nice to have all of my info in one place that I can access whenever I need it. Then I don't have to ask the boss and I'm sure he also enjoys that! This tool has simplified my life in a number of different ways.

Recommendations to other buyers: Great tool!

Great New Payroll Tool!

Dec 01, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Our agency just switched over to this platform, and so far it has not disappointed. The breakdown of each paycheck is extremely helpful for employees to see a clear picture of their salary, and the calendar integration is a great feature to let the whole team know when the next pay day is.

Gusto is a great product

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy fast software to use, i would recommend it for its ease if use. It takes minutes to run payroll ad the cost per month is a fraction of paycheck or adp. All reporting is done for you, so no need to worry about compliance.

So Simple.

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Gusto makes our payroll management a breeze. Processes which could cost us a lot in terms of manpower require very little time at all and this comes at a very affordable cost.

A small business HR system.

Nov 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and make changes. Simple user interface┬┐anyone can go into their account and make changes without getting confused.

Cons: None.

Overall: This is a great tool for small businesses that have no designated HR person. It's easy to view pay stubs, make changes to your personal information, emergency contact and more.

Gusto is pretty good stuff

Oct 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and supremely good support

Cons: Lacked a few features initially

Overall: I have had a few technical moments and customer service helped wonderfully each time. One features that I had requested was added shortly after!!

Payroll Review

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Its good for small businesses with very small revenve>i'd recommend this for anyone with small employee size

Gusto is payroll for busy people

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: After years struggling with Intuit Payroll, we switched to Gusto and it was a breeze. I specially like the way Gusto handles all the tax payments and government reporting for you. It's the kind of thing that you expect the software to do but that is made overly complicated by other providers

Some positives and major negatives

May 15, 2016
2/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: The Good: Relatively simple to use, clean interface. Inexpensive compared to competitors' pricing. Great software if you only need payroll and nothing else, and/or you have fewer than 1 employee.

The Bad: Huge (and potentially legally troublesome) problems arise if you're a more complex organization that synchronizes benefits from another source to this payroll. We've had issues where active employees were automatically terminated in Gusto due to syncing issues from Zenefits and manually rehiring those employees in Gusto didn't fix our payroll issues; Gusto kept auto-terminating those employees after re-hiring them.

After this integration glitch was fixed with cooperation from Zenefits, I thought all was a-okay until the last payroll. The employees who were auto-terminated previously were missing from our payroll list, even though under the "Employees" feature, they were listed among the active employees. Not only did these employees not get their direct deposit, there's no way I can fix it manually in Gusto, so I will have to manually write paychecks first thing Monday morning and do my best to appease our employees.

It is also a huge disadvantage when payroll problems are brought to light on a weekend day--like today--and Gusto has zero customer support on weekends. Moreover, some features, like marking payroll as "write checks" is inconsistently located in the platform; in correction payroll, the "write checks" command is on a page all its own after you've entered payroll info, but in regular payroll, it's a hidden command that you have to turn on by clicking on the icon next to "direct deposit" under each employee's payroll line. I had to cancel regular payroll multiple times when I was trying to find the "write checks" command. It wasn't until I called Gusto that the rep pointed out the "write checks" feature is in a different place in regular payroll.

Switch from Quickbooks

May 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I made the switch and can't be happier. It's a great product. Great service. No headaches.

Best Gift to Payroll since Direct Deposit

May 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Ease of use, Customer Attention/Service/Response Time/Phone Availability, Program Interface is beautiful and fun, Price, State & Federal filing for you, Employee / Contractor self-Onboarding, Reports, Forms saved for you, integration with Xero, detailed account mapping and so much more.

Cons: There aren't more companies like Gusto.

Easy, feature rich and affordable

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love Gusto and I started using them when they were stilled called ZenPayroll. New name, same company but now even better service! Most payroll companies nickel and dime you for various services like ACH but Gusto charges a flat monthly fee plus a flat amount per staff member and/or contractor. They also file all of the tax stuff needed and other things. If you set your payroll on automatic you don't even have to do anything once an employee is setup. Oh, and if you have a new contractor or staff member, you can just send them an invite link and they fill out their info on an easy to use online form. It's the epitome of easy to use, simply priced payroll software.

Loving it!

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Gusto is completely on their game. They called me right away to help me setup my account which was very helpful since this is the first time I've done payroll. Their platform has made it so easy to do everything I need, and when I have a question, they answer it immediately. If I had a way to improve their service I'm sure they would even take it into consideration, but I'm currently very happy and have no requests. They have multiple pay rates and multiple pay schedules (hourly vs. salary) with are both useful to me with the same staff in different positions. All of my staff have self-onboarded and it's such a breeze to run payroll. I can't say how much I love this app! On top of that their pricing beats my local payroll company by over 50%. Yippee!

new user extremely satisfied!(and they're not paying me to say rhis.)

Apr 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Simple. Eliminates my having to figure out pay checks, make tax deposits, file quarterly payroll tax returns(state & federal), and prepare w2, w3, and 940(federal unemployment tax return) at the end of the year. And all for a very reasonable fee, at least the cheapest I could find. And when you call you can get a live person who is in the USA to help you. What more could one ask for!

Only online solution I have found to properly handle PA local taxes

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I switched to Gusto from brand "I" because the big guy couldn't handle PA local taxes properly. Gusto does everything well here, and it is much easier to use. It costs a little more, but is still quite reasonable (and cheaper than anything else I could find).

When I first started, my only two issues were a) long lead time between payroll submission (and money leaving my account) and payday, and b) my salaried people still get an "hourly rate" on their paystubs. Gusto has fixed issue a) for me now, so it's the same as it was (2 days before, rather than 4). So if I could get the "hourly rate" off the paystubs I can't think of what else I would ask for.

awesome!

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Gusto rocks~ what more is there to say?!

Excellent Service

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very happy with the support I received.

Payroll is no longer a chore.

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Everything about this product is easy to use - from the employee onboarding and every detail there after - the process is effortless. And customer service is superb.

Best Payroll Ever!

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been in business for 26 years with several different small businesses - banquet hall, Subway franchises, RV campground. We transferred one business last year and after seeing the ease of payroll, no problems, taxes filed and cost savings, it was a no brainer. We have now transferred all our employees to Gusto. Excellent customer service, excellent savings, no problems.

Love doing payroll!

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ok, so maybe no one really loves doing payroll...but Gusto is so easy to use that I can honestly say it makes the process painless. I have a mix of employees and contractors and Gusto gives me the flexibility I need to quickly and easily pay everyone. It's straightforward and the customer service team is a dream!! They helped me add in my prior payroll information and adjust my pay schedule.

Makes payroll so easy, I can concentrate on other aspects of running the business.

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love Gusto. The initial set up was easy, self onboarding of employees makes adding new employees or independent contractors very easy to do. They handle all of my employment related taxes automatically. I needed to reach out to customer service on a couple of occasions, and everyone I have worked with has been incredibly helpful and friendly, and they respond almost immediately. I highly recommend Gusto.

Easy Transition! Great Customer Service!!

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was very impressed with the super-easy transition from my QB Online payroll system. The Gusto team did all the heavy lifting. They were right there to assist me in running my first payroll. It couldn't have been a better experience and now I don't have to do the payroll tax deposits and multi-state payroll tax returns.