Who Uses This Software?

Timely is effortless booking software for hair, beauty and wellbeing businesses. It also works well for personal trainers and other service-based businesses.


Average Ratings

511 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
    See pricing details
  • Pricing Details
    No contracts, start-up costs or cancellation fees.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Timely
  • www.gettimely.com
  • Founded 2012
  • New Zealand

About This Software

Timely is appointment software for beauty and wellbeing businesses. There are no contracts, start-up costs or cancellation fees. Online bookings, follow-up reminders and client notes mean growing a happy and loyal client base is easy. Managing staff is a breeze with automatic day sheets, simple rostering and staff permissions. Real-time financial reporting will free up your time so you can do more of what you love. Work from anywhere with Timely using any computer, iPad or mobile.


Timely Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling

Timely Reviews

Excellent service, any questions or inquires there is an immediate response

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use ,not complicated, self explanatory, I am not a savvy computer person,but I find Timely so easy and straight forward to use that I got used to it in a ver short time without having "anxiety attack"LOL

Cons: I wish I can write a comment on the booking line, eg. When I clicke the service ,like to write a comment if needed as a reminder to do prepare something specific for that client

Overall: I do my booking ,client reminders

My experience with Timely has always been positive

Aug 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As I am a very small 2 person business, I love the freedom from answering the phone; I'm rarely interrupted while cutting clients' hair as most bookings are done via the Timely App; resulting in more quality time with the client in the chair.

Cons: I am still a very new business starting from scratch; I like least the fact that 'anyone' can see whilst looking for an available time, a quiet day with appointments, but I am still just building my client base and that will change.

Great for the sole practitioner. easy to use.

Aug 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The GUI and the online booking are fab, especially how I can control which time slots show up for my clients. Love the gift card functionality also.

Cons: The reports need work... can't filter/sort on screen and downloading to a .csi ends up messy. Would also like to be able to customise the design of the invoice and gift cards.

Our business can't do without the Timely booking system. Saves us a lot of time.

Jul 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Timely takes care of the very important part of our business - booking of appointments. Without this working smoothly we wouldn't have a successful business. Our clients book online, get reminders of their appointments and we don't have to do anything!

Cons: I can't think of anything that I don't like about the Timely software. It's totally worth the money we pay for it.

Overall: We have heard from people that have had trouble with some companies that get their bookings mixed up or double book clients. With Timely we spend the minimum time on booking clients. Our clients mention it's very easy to book online and they appreciate the reminders texts for their appointments. For us as a business it makes things work smoothly while our business looks professional and by having the reminders sent to our clients, we eliminate wasting time and money with clients not showing up for their appointments.

Completely streamlined our booking and stock management systems.

Jul 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use cloud based booking system that has allowed us to integrate online diary with 2 way text and email notification, stock control and invoice/ billing system. We can now book in clients using mobile devise when we are not in the clinic.

Cons: Very little to complain about, it's little bit clunky when used on Android phones or tablets. Could do with an Android app like the Timely Apple app.

Quick, easy & inexpensive.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That it does everything I need it to do but isn't ridiculously over priced. I also like that you can open the program anywhere, anytime just using an internet connection.

Cons: I would like if in the stock reports I was able to separate professional and retail stock so I could get a more accurate idea of stock on hand.

A logical and straightforward system with all the features

Jul 17, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Simple and logical. Easy to look at screens. Everyone picked it up very quickly and had no initial resentment

Cons: It runs slow on our browser. Hard to see the past invoices of clients. I open them in separate tabs to see exactly what they brought

Easy to use system, lots of great features and functions.

Jul 17, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The fact that you can log into it from anywhere as long as you have internet, fairly easy to use as long as you put some time and effort in to discovering what the features are.

Cons: Every now and then we experience glitches in the system etc. unable to log in, screen doesnt show up.

Overall: my whole business is dependent on this software for booking.

Helpful staff with any issues i can not resolve myself

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Online bookings with an option to pay at the time of booking and easy to use. Can fix or sort most problems I come across myself with their online documents.

Cons: I have to change it to suit my business as it is just suited mainly for hairdressers/beauty therapy clients.

Timely has changed my life. I now dont have to do the admin myself. Not enough room here to rave!!!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Online booking system and the online gift vouchers. The automatic confirmation texts have saved me so much time!!!!

Cons: Don't have an outgoing spending function that isn't a 3rd parry and that I can't do discounts on value gift vouchers.

Overall: Timely has changed my life. I had a girl doing reception, returning messages and confirmations texts. Timely took this role over almost 100%. The fact that people can buy gift vouchers online has given me more free time that I'm not waiting for people to turn up to purchase in person!!! Love love love

Gettimely is nice software, easy to implement but lacks a few features.

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple booking interface for the customer. Easy to implement for the web developer. Relatively easy to use for the admin. Lots of useful help documentation.

Cons: Does not support the following online marketing features
#Google Adwords Conversions code
# a discount code which can be sent to bulk prospective customers

Love that I feel part of a growing system that is constantly upgrading itself and delivering

Jul 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use, txt msg service sending and receiving. Quick email use. Stock report. Dashboard is quick to see overall totals etc.

Cons: Is abit slow when using while with clients due to being in browser and maybe not high speed internet?

Overall: Value for money

I tried various appointment systems and then I found Timely and I've never looked back.

Jun 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use, can use on iPad, iPhone and android. Excellent for me to keep track of monthly sales and products. Able to easily print off daily reports for accounts. DNA rate dropped with text reminders. Excellent customer support and value for money.

Cons: I'd like to be able to keep client records on the system and to hopefully go paperless in time but I appreciate this would probably increase the monthly fee

Timely has been critical for running our Office Hour program.

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Timely has been critical for running our Office Hour program. Makes bookings simple to setup.

Cons: A small thing but Google two way sync does not work 100% of the time. That can lead to double bookings. I would like to see a email notification if it goes down for a user as well as it block all bookings.

Best thing I ever did!! I haven't looked back Thanks Timely. Just love it

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Gives me a complete data base of all of my clients and also the txt reminders, they have saved me sooooo much time. Very Timely!!!!

Overall: Texting reminders to clients and also the complete data base with contact details

I love how easy it is to use.

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: So easy for booking appointments. I really like the automatic text reminders for upcoming appointments. It definitely decreases no shows.

Cons: I just wish that it had the capability to record client notes, that would make it an all in one program.

Great experience with Get Timely

Jun 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It is easy to use, affordable and the free mini website has been wonderful. The calendar is incredibly simple to use while doing all the tough work for you.

Overall: Easy to use, many features included and it is affordable for my small business

Great experience

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: How simple it is to use. That i receive emails when clients have booked. The reports are easy to read and show plenty of information

Cons: I would like some more features, like loyalty programs, a few more reports, For clients to see their appointments when they log into timely so they don't need to call us and check what time is it. I know it is in their first email but many clients delete this. It also sometimes won't let us delete treatments in the editing area.

It would be cool to have a customized pop up botton that could pop up near the end of sale ie. have they got their waxing gloves, to remind us to. tell about the promotion we have.

Overall: Great prices for a great software

I manage a beauty salon and Timely is the best system I have ever used

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like it because it's super easy and I love the fact that I can link it to other systems like Xero or MailChimp

Overall: I love this software and there is nothing that I would change.

Timely has changed the efficiency of my business completely and now I am more organised than ever

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: i love that the software provides additional features to customise it to your business needs and they are all very easy to use.

Overall: i couldn't fault the software as I have always enjoyed using it and never had any issues or needed to contact customer support.

Simply brilliant and easy to use

Jun 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to navigate and very user friendly. In addition it is a very low cost software to run. Cloud based means I can access it from anywhere

Cons: I would like the ability to be able to upload documents to a customers file i.e. consultation forms. Signed consultation and order forms I have to keep on a separate system or paper based.

Overall: Greater company organisiation

Easy to use, and does pretty much everything I need.

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple layout, ease of use on pc and mobile so I can invoice and schedule wherever I am. Good customer service.

Cons: I would like a 'write off' invoice option, and I would like prefer phone support over email support but otherwise i have no complaints.

Easy to use value for money excellent customer service

Jun 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Its very easy to use the clients find the process straight forward and actually enjoy using it. It has also encouraged clients to book ahead to get their preferred slots and if they are diary lead it means less phone calls and admin for me to deal with. As a one man band this is the first priority for me.

Cons: Inability for clients to cancel appointments online which leads to them contacting me and creating more work for me. I'd lie them to be self sufficient to cut down my admin time.

Overall: It has Increased sales and new business. More time created. More efficiency and more productive money making time for the business. Organization increased.

Great booking tool for weekly clients that links from computer to phone to have it everywhere you go

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Having the app on my phone and how easy it is to use. The security and knowledge that it is going to work everytime i turn it on

Cons: No option for a minimalist use of the software within the price as i am not using any of the features

Makes my life so much easier!

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: booking and invoicing is what Timely does and it's exactly what my busy two businesses and my life need without multiple applications and programs. Thankyou!

Cons: Not so much something, in particular, I don't like but further feature development would be handy. how clients pay, choices and being able to see a monthly cash flow report (maybe it already does?) I wouldn't mind a face to face contact that can help me set up and make sure I understand the program for my specific purpose.

Great

Jun 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's so simple to use I love that I can log on from my phone at any time. It's very straight forward

Cons: Sometimes it freezes but besides that we haven't had any issues with Timely since we first started using it

Easiest online booking system I've ever used.

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to setup and use. My clients love how easy it is to book online with Timely. I also like all the reports and the colourful layout. It has excellent end user options so I can customise almost any part of my system.

Overall: Clients can book online at a time that suits them. It means i get less calls and more time to treat clients or do admin work.

Ease of use is essential, Timely achieves this everytime

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: All the features are easy to navigate, the help section is fantastic and accessible to guide if needed.

Cons: Client notes are editable for too long, in a health setting this is a feature that would be good to disable.

Overall: Easy linked to Facebook and website, clients find it easy to use when booking online.

Easy to use, great customer support!

May 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Timely has streamlined so many aspects of my business, I can't imagine life without it! It's straightforward to use, and presents important information in a way that's super easy to understand.

Cons: Just little things. I wish I could select which users want email notifications when someone books with them without everyone having to receive emails. Little things like that, but I know it's a still a relatively new product and I've been impressed with how diligent Timely is with updating and improving.

Overall: Without Timely, I couldn't have expanded my business as much as I have. It brings a new level of organization to us that has allowed us to add more services, practitioners, and booking options. It's so nice for my practitioners to be able to log in and see their schedule ahead of time to be able to plan their day. It also makes it much easier for me to schedule our support staff when I can see the full schedule in one place and see when I need the extra help. The online booking feature has noticeably increased business and has also led to regular clients booking more frequently. I'm very grateful for this software and everything it allows us to do!

Easy to use for Personal Training

May 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The fact that it saves me A LOT of time per week and that it didn't take me long at all to learn how to use it

Cons: Support has always been a tad on the slow side. Some sort of chat box that I can use to get immediate support would be amazing - however I understand it's not feasible

fast, easy, and dependable

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: it is very easy to set up, and arrange booking online buttons in my Facebook page. I can change the services I provide or the details like opening hours, appointments, and blocked periods of my business according to need. I have selected to get notifications on booking appointments and also inform and remind my clients about their upcoming booked times.

Overall: dependability for organizing my appointments and keep my customers notified.

Fast, efficient, easy

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It is so user friendly, fast & easy. My clients have mentioned that they are really happy with it and like how they can see days/times that are available and can book in when it suits them. It is far cheaper than hiring a receptionist.

Cons: I wish I was able to use a barcode scanner when I am selling products, I have barcodes on my products and have input this info but when I tried to scan it wouldn't work.

Overall: Fast
Efficient
Easy
Vouchers
Retail
+ booking
Everything I need (just need to be able to scan barcodes for retail purchases)

Really good but still room for improvement

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love that it handles recurring events, products, Xero sync (even if only one way), discounts, vouchers.

Cons: - Xero Sync is limited: my now unsupported proprietary software was able to void invoices and handle payments better.
- Can't invoice a batch all at once or send invoices in a batch, have to manually send each one.
- No sign up form online (seriously...)

Very easy to use from day one. Has almost all the functions I need

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like the alerts to customers and technicians. It is also easy to change appointments around and I like that customers can book on line.

Cons: It doesn't sync quite as well with xero as I had hoped. It is also a little limited in its functions with the way we do business.

Overall: Easy to schedule and change appointments, it saves admin a lot of time when booking work. Plus the auto alerts to technicians saves time also.

So far I have had a great experience using Timely. Their Customer Service is top-notch!

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Here are some Pros in no particular order:
1. Easy to navigate.
2. Great Customer Service
3. Affordable
4. Features are great!

Cons: 1. Wish there was a way my clients can access their scheduled appointments.
2. Wish there was a way to book at the :15 and :45 mark, instead of top of hour and half hour marks.

Timely has made going into business for myself seamless.

May 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love how clients can book their own appointments online, the automatic email appointment reminders and the client data base.

Cons: I only wish the app for the iPhone was as good as the app for the iPad. I do have to sit down on my computer at the end of the day and complete certain tasks that I can't do through my iPhone. Also I wish there was an option for a client to be added to a waiting list if their desired appointment time is not available.

It is a nice and easy to use software. I have tried so mang booking software, this is the best.

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to learn and easy to use. Every booking is very easy to adjust if something changed. Also the billing method is cheap and reasonable comparing to some other kind of software which charge customers based on their revenue. I also love that it ability to link with many third party services like Google, Quickbook and etc.

Cons: At the moment it cannot make the recurrence class copied with customers in it. Also sometimes the syncing with quickbook has some problems.

Overall: It made my job much easier, much organised and much productive.

Excellent client management software

May 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Can use it through the app whilst at work and then finish off invoices when I get back to the accounts desk later in the day.

Cons: I would love to be able to have treatment forms online and be able to add client photos to their individual files.

Overall: PC and App based, great quality for the price - for a small business

I'm really happy with Timely. Simple to use, saves me time and keeps my clients on track.

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love the reminder system, I love the easy to navigate appointment book, the ease to enter details and set up clients. I love how simple it is to set up the whole system -from product and service entry through to the appointment book set up.

Cons: I would love to have the full function on my tablet and phone and not need to swap between versions. I know that feature is coming soon but that is my only real bugbear. On a slightly more trivial point, I'm a visual person, so I'd like more colour schemes.

Overall: It helps me to run my small business with more control and ease. I lose less client revenue through forgetfulness and find tracking my progress very simple.

Overall happy but could do with some improvements

May 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use (mostly)
Good record keeping

Cons: Need more colours for services
Need to be able to set preset times. This is really frustrating
I referred a friend who has signed up and she didn't use link. Doesn't know how to and now I have to email her. Hmmm really??

Overall: Lots

Love this app. I have tried sooo many. This is the only one that never frustrates me.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The way you can completely customize the calendar. The automatic text reminders to clients. Syncs with Google. Syncs with PayPal and MailChimp. So easy to edit great webpage and phone app.

Cons: I wish you could do automatic reoccurring payments. I wish seconds and third people were cheaper to add.

Absolutely love the ease of the Timely app!

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like how easy it is to use. Doesn't take too many clicks to get stuff done. Easy to read all the text and see all services on front page.

Cons: Still not able to raise sales correctly. Can't figure out how to cash out services. I also have a hard time looking up clients by their phone numbers. You have to try different combinations of just numbers, numbers with parentheses, numbers with dashes, etc.

Runs my business!

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This app simply runs my mobile beauty businessleep. It's simple to use, does everything I need - online bookings, payments, messaging!

Cons: No native android app yet (I've just switched from iPhone to Samsung)
Time difference from NZ to UK for support calls

Best decision I've ever made!

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Timely has revolutionised my appointment booking. It's so easy to use, so much quicker and no more carrying an appointment book everywhere. Rescheduling and Rebooking is so much easier, as is checking future appointments. It also makes bookkeeping so much more efficient. Appointment reminder emails are great, my clients love them too. It has saved me so much time. I feel much more professional because of using Timely, I could rave about it all day!

Couldn't Be Happier!

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything.

Cons: Nothing.

Overall: Get Timely has changed our business scheduling into an easy, efficient and organized process. The Get Timely staff is professional, courteous and prompt and they answer all of our questions in a timely manner. The Get Timely interface is pleasing to the eye, very organized and has color coding options that make scheduling and booking easy. They are constantly updating Get Timely to make it better. I highly recommend Get Timely and the Get Timely crew.

Recommendations to other buyers: Get it!

I won't go anywhere else.

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ease of use, reliable, fantastic customer service, and you just can't beat the price. Highly recommend Timely.

Excellent product

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great experience from the beginning. Software runs perfectly from both Pc and phone. Clients like it!

not there yet guys!

Apr 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to set up and use

Cons: lacks functionality

Overall: I've used timely for a while, fantastic until you discover another system,
I was happy with Timely until my wee map icon would not take me to Google (app) maps a bit of a bugger when you're a mobile service provider and need fast easy effective solutions, today I just discovered the solution to my problem, that's after asking Timely customer service for help, got the stock standard replies plus all the team have tried to solve the issue! the answer was simple I would have expected all the Timely peeps would have solved that one! & by the way, the problem was not a Timely one but you did not go that wee bit further to help me

so after a few weeks, i went searching for another system found & set more tried them both (and a few others. very good on par with Timely but found a different program and I am now very happy.
As a mobile service provider, when I receive a phone call within 60 seconds I need to key in my clients details & book their job, the map thing, is also a must I don't need to be typing in addresses into google maps, a lot of the time my Timely invoices were not syncing with xero, so i switched to a competitor and gave the log in details to my book keeper and happy days, i can now send automated requests for reviews with using a outside system, i can tag my clients and search them this allows me to send reminders vouchers discounts easier than the Timely set up.
The overall cost for me does not matter all of the systems are within coooeee of each other so thats not an issue.

thanks Timely peeps

Recommendations to other buyers: speak to mobile service providers not everyone has a gym, doctors etc

Timely, my other half in business.

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a solo business operator and have been working with Timely for almost two years. I can honestly tell you that Timely has made life easier for me and my customers, who have told me how easy it is to book online 24/7 and how helpful the friendly reminders or rescheduled options are.

With Timely You can find everything you need within a click or two which makes pulling quarter report, checking my revenue and confirming client booking quick and easy.

I have all my stock listed in the system, which is great for keeping track of my orders and allows me to make quick sales if a customer wants to buy a products.

My favourite feature is the ability to have access to my agenda anywhere and on any of devices, which allows me the freedom to run my business where ever I might be and confirm bookings even if I¿m at the beach.

I could keep writing lots more but if you need software that will help you to run your business with minimal time and hassle, Timely is a great option.you won't regret it.

Best booking App, so easy, so good

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: sooooo easy

Cons: no Cons. All good and happy here.

Overall: This App is fantastic. Easy to set up and use and great pricing. My clients find it easy too. Well done guys :)

Recommendations to other buyers: No

Love it!!!

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Wonderful software, great value and amazing customer service!! I'm so happy that I found Timely! Thank you so much :)

Small business matters

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use by my clients.

Overall: I have been using the timely booking system for just over a year now. My clients comment on a regular basis on how easy it is to book online.
I was thrilled when Customer support representative responded to me multiple times on a Sunday to help me sort out an issue I was having. Turns out I just needed guidance to navigate my way. He was so patient, understanding, and very professional.
I am always happy to refer new business to timely, and plan to stick with them as they grow.
Keep up the great work guys
- Julie
Timeless Journey Massage Therapy.
www.massagebooking.gettimely.com

Recommendations to other buyers: Perfect for business and practicum students

Good for small business

Apr 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Automated reminders, easy to use.

Cons: As a one-person outfit who works across multiple locations, I find it annoying not to see all my appointments for the week on one screen. I don't want to go by location.

Overall: I have my own private practice as a psychologist. Having timely frees up time otherwise spent sending reminders etc when scheduling appointments. As someone not exactly born organised, I find it a real help.

Easy booking service

Apr 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: All my clients comment how easy it is to book an appointment.
They like the reminder service - very professional .

Fab cloud-based booking system I have tried!

Apr 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Can be used across various devices. Reliable service. Great customer service.

Overall: Great, easy to use. Fab customer service I am so glad they were recommended I wil be sure to do the same.

Timely for Sports Massage Clinic

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Timely at my Sports Massage clinic, The Muscle Mechanics (Dunedin, NZ) for 1 year now. I had a look around other software and I'm stoked to have chosen Timely straight away. They are a forward thinking company, always streamlining their system to suit market expectations and technology which puts them ahead, this also makes me confident that the system will adapt to suit future technological changes. They also have very friendly, accessible and helpful staff for any confusion or problems I have had!
There is some room for improvement still in terms of functionality for a sports massage clinic (as the software was originally designed to suit hairdressers and beauty therapists as far as I understand). BUT they are improving the system to be more versatile for different businesses, and are really open to feedback and improvements.
Im stoked with Timely, wish I had stared using the system earlier, would have saved me tonnes of time!

Little Hair Co LOVES Timely

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It was a big jump for us going from the old paper diary and pencil to a computer and software but now we would never look back, it's such a dream to use day to day and so easy to personalise every detail to work in with your business. Love how all staff can view and make appointments from out of the salon and how great it blends with Xero. Super happy with the pricing and we would never be without it now.

Best appointment app on the market

Mar 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a Golf Coach in Australia and started using Timely in 2016. I can honestly say that the best technology I have embraced in the last 12 months has been Timely. I am about to increase the integration with my business marketing and point of sale

Love TIMELY

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use.

Cons: I would like better integration with my MYOB software -Timely dumps sales into one account in MYOB but not a number of accounts to link sales to so you can't keep track of what areas of the business and what locations monthly sales are from. I have different locations and this info is vital so I can analyse profitability across my business.

Overall: Since switching to TIMELY I have been able to manage bookings for my business centrally. The reminder emails and Texts to customers help us minimise no shows and provide this value add consistently. Our busy customers welcome our reminders.
We are not using all of the TIMELY features and have chosen to manage our accounts via MYOB separately even though these 2 providers can be linked. We get more detailed information from MYOB directly. The features of TIMELY are constantly evolving and improving. I am looking forward to seeing the review feature, where customers can leave a review.
TIMELY's support is excellent and we always get a quick reply whenever we need help.

Awesome app

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I use it for my business and it helps me organize my jobs and staff. User friendly works great on iPhone too. I would highly recommend

Easy and efficient

Mar 23, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy it is to use, the syncing of other programs and the cost.

Cons: It doesn't have all of the features on the iPhone App version. I travel for work and don't carry my MacBook with me. I always carry my iPhone and use that for seeing and rebooking my clients.

Overall: My best friend told me about Timely and how it was perfect for her business and urged me to give it a go. I was hesitant at first but after seeing that I could try it for free for a month, I thought sure why not!

I loved it instantly. So easy to use and it does everything I need it to do on the desktop version. I have synced Mailchimp and Paypal. So every time I get a new client it automatically updates them to Mailchimp. I take all payments through Paypal. It instantly creates buttons and links for all of my workshops to promote and book.

Its great!

The functionality of it is so simple. However, I am waiting for them to update the app so it has more functions on the phone! I travel with my work and use my phone while I am on the go. Once that's done it will meet all of the requirements.

If you work from a desktop computer and have a service based business, I definitely encourage you to give it a go!

Recommendations to other buyers: Please update the app to contain the functions of the desktop version!

Never change from Timely!

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Clean booking system, easy to use and understand

Overall: I was using Timely for over a year with absolutely no issues, as my business grew and more staff came on board I was recommended to another system 'more advanced' which ended up causing more stress in 2 weeks than I could have ever imagined. Loosing multiple client bookings, issues with online bookings... it was manic for my clients, staff and myself! In a panic I contacted Timely to see how quickly they could merge all the data... Within a few days we where back online with Timely and I could not be more relived! I am so grateful for how fast I was back onto their system and now with no issues... Thank you Timely!

Sweet stuff

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Timely is awesome, really like their booking software. It's easy to use and makes my business stand out.

I love to use Timely

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Timely for about a year now. Needles to say i am loving it. Made my life so easy. Very affordable and user friendly. Highly recommend to everyone.

A System that works for you 24-7

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It does everything

Cons: Sometimes a time lag in software

Overall: Timely has been the best decision I made for my Business last year. Saving me time and money on text messaging, reception callbacks and even the need for reception staff it's that good. I've tried other systems that were not even comparable I actually love this system !

Barry bent

Mar 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Very happy need more phone support pn issues that camt be completed bia email
Understand problems however there could be a charge

Very good and easy to use

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy
Does appointments, sales and products

Cons: The reminder texts aren't included in the price
Some features can't be used on the mobile app version
The price recently went up by nearly double

Overall: I like that it is relatively affordable and easy to use. My only complaints are that you can't put through sales on the mobile app versions, or resend confirmation texts via the ap. Also when they put their prices up it wasn't a little over time. But a big jump up.

Great booking site

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: It's hard getting customer service on the phone, but they reply pretty quickly to email

Overall: I love the fact that timely has confirmation notifications that clients have to respond in order to confirm their appts

Recommendations to other buyers: It is user friendly

Best Booking System for Beauty Services I have found!

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use, great online help, very responsive, clear layout, constantly updating.

Cons: The only thing that could improve would be being able to categorise my retail products into groups by company and subgroups by range. I am sure however, that this will be added in as a feature in the near future!

Overall: Timely has been great. The free trial allowed me to have a play around before I fully committed. There are no contracts, and their customer service is second to none. I always receive a friendly and helpful response almost straight away! They are constantly upgrading their features, and provide great newsletters with helpful hints and tips for business. They have grown immensely since I first signed up with Timely. Would highly recommend.

I recommend Timely to anyone who has client appointments

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to set up a variety of products, services and classes. The way it integrates with Xero, my accounting software and it's integration with mailchimp.

Cons: I do not use Timely for it's accounting function, and I cannot easily see how to 'clear down' outstanding payments, which have, in fact been paid through xero.

Overall: Well, my review title says it all. For me, I cannot fault Timely at all. It does everything I want it to do, and has many features that I do not use. I recommend it to all my business contacts that deal with customer/client appointments, classes and workshops.

Great software

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use, friendly customer service, well priced, lots of business marketing info offered regularly.

Brilliant & Simple booking system

Feb 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use, good clear easily viewable system. My gran could use it.

Cons: Just the card company compatibility but there is a way around this. Booking system does not allow over riding of pending bookings. Would be good if we could over ride bookings if they are being held for 60 mins

Overall: Only one tiny criticism, we would prefer more card company compatibility but Timely has offered a way round this. Apart from that absolutely brilliant

Good app to use

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have veen useing it for years and it is easy to use for me and client. The price quit ok to pay. But in this year price increase for I use sale product or voucher online. I have to have sale online function but not really use it all time. Because is what my business is nail salon and beauty. I am not sale product online. I sale only voucher online. People not buy it all time. Client buy only special time like chrismas.

Very easy and affordable

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy and affordable

Overall: It's easy to use. Lots of options and all I do is put in the client info and it sends out reminder for me.

Awesome software at a more than reasonable cost

Feb 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Trouble navigating Canadian taxes and sometimes does strange rounding on invoices

Overall: Since joining the Timely family 1 year ago I have loved this booking and reporting system from the start. It's an easy to navigate and understand program but the best part about Timely - the support people!!! Awesome!! Always open to suggestions and their response time for questions/help is so "timely". I love this program!

Recommendations to other buyers: If you don't have it, you should

You'll never look back

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used several other booking software options none come close to timely. So easy to use, set up and fast friendly help is available if you need it.

Love timely

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple to use

Cons: Now gonna move on as need medical notes, text messaging, newsletter & other services

Overall: Great simple booking system at a very affordable price. Have rarely needed support but when I have a question the response is swift & helpful

Recommendations to other buyers: No

Great Service

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've used timely for about a year and it has revolutionised the admin of running my teaching practice. Of gone from being a seriously disorganised person to a very organised one, I can bill my clients online as well, which is great.

Timely software review

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm loving my experience with Timely. It does everything I need it to pretty much. I gave it 4 out of 5 for features & functionality as there is always room for improvement with everything. I do wish I could phone for support sometimes but they really are so fast at getting back to me via email that it doesn't seem to be a problem. Definitely love it for the cost of the program which is the main selling point for me. If I had to pay more I might look for something that has phone support and someone to come and teach me personally, but with this, I didn't really need that for the size of my business. Most of my clients really comment how much they love the online booking and how easy it is to use. Some say they couldn't figure it out but admit they struggle with things like that. Some clients do have trouble rescheduling their appointment and get confused so will call the salon instead. The main thing I wish I had more freedom with is the number of characters I have to use for confirmation and reminder text messaging. Also, I wish when clients made their appointment online they would receive an email saying their appointment has been made successfully without my having to make the setting automatically confirm their appointment on making it. The reason is because when it is automatically confirmed, I have to manually change all the appointments to pencilled in, if I want clients to receive a confirmation SMS a day or so before their actual appointment, otherwise they can only receive a reminder SMS which doesn't automatically ask them to answer Y or N if they are coming. When clients don't receive any kind of email when they make their online booking they worry it wasn't made successfully so I keep they setting as automatically confirmed. I hope that makes sense.

loving this software

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: mobile, ease of access

Cons: doenst have a lot of accounting reports

Overall: loving this, going from 2 vets writing appointments and invoicing into a diary that I couldn't read, let alone get a hold off to send out invoices, to sending invoices as the job happens, knowing where everyone is so I can schedule appointments. This has changed our lives and our business.
the support is fantastic. I was worried about the integration to timely from myob but timely staff took care of everything, no data entry...brilliant!

2016 review

Jan 31, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease

Cons: No app for android devices for booking

Overall: I find the system easy to use, and my customers love getting reminder texts 24 hours before their appointments. I love the idea of the book now button on my business advertisemen's but this needs a app to allow clients to book their own appointment from their Android devices please...would my life easier too.

Easy & Professional

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have found the timely crew to always be adding new features to their already great product, which tells me there a company that takes great pride in their work. The overall layout is a professional look, so when my clients receive the email notifications timely generates it makes me look professional from the start. My staff finds the calendar easy to use by simple drag and drop appointments. Thanks Timely!

Best booking system I've ever used

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a physiotherapist, I have used quite a few different booking systems, and timely is by far the best. It is very easy to use and saves a lot of time with admin items that used to take me ages to complete on other booking systems. I am a big fan of the automatic appointment reminder system- I don't have to manually send reminders out, plus I now have a very low rate of people not showing up to their appointment or getting the time wrong due to this.

Excellent software

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the automatic reminders to our clients

Cons: Having to open the customer tab all the way to see the notes

Overall: Deciding to use timely was a wise decision. Its easy. The automatic reminders have helped us remind our clients without spending hours on the phone. Its been great for our business

Timely is the best

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Extremely easy for myself and my clients to use.

Cons: There isint anything that I don't like.

Overall: I was worried at the beginning about switching from my paper diary to online however I knew that finding the right system for me would work wonders for my business. I trailed a few different ones for a month and decided that timely was the easiest to use. It was very important to me to choose a system with an easy to use online booking system to make it as easy as possible for my clients of all ages and I without a doubt preferred timely the best. My clients are always telling me how clever my system is and that they love how easy the online booking is to use. When ever I have had a problem and needed to speak to someone for support, 9/10 times I get a reply pretty much instantly and the staff are very very helpful.

Recommendations to other buyers: I would LOVE being able to fill in consultation cards through my system. This would be a great feature.

Timely - Time Saver

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great product - save time, easy to use of all staff.
Love how we can add to your list what functions we require.
Wanting to see this year that we can add (upload) our patient MRI reports to their individual files as this is becoming a requirement for us. (please)

Fantastic

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The daily PDF of your run sheet

Overall: A fantastic product, it does everything I hope it would. Easy to use, great features and Customer service is always helpful.

Recommendations to other buyers: The app is also a great addition

Simply Brilliant!

Jan 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: everything

Cons: none

Overall: Love love love this calendar! It has simplified my working life so much! The support team are great. Any problems are sorted out quickly and efficiently - and they all sound so happy! Amazing

Superb customer focused

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Lovely functionality and easy to use

Cons: Would like to see customisable customer follow up emails and reminders. The current integration with MailChimp is OK but rather convoluted.

Overall: As ever Timely have delivered a customer focussed product that delivers all that is required and more. Love the greater flexibility of the new app and the recently added activity page is fantastic for me being self employed to keep track of bookings when I'm out and about.

Recommendations to other buyers: On the odd occasion screen re-sizing doesn't work when making a booking meaning your typing and cannot see what is being typed.

The perfect solution for a golf coach!

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything

Cons: Nothing

Overall: I have been using Timely for over a year now and absolutely COULD NOT imagine my business without it. Everything from the classes, scheduling not to mention the integration with my accounting and email marketing software, it is truly by far the best product I have introduced for my business. Thanks to the guys at Timely I can now focus on doing what I love and let their awesome software handle the tasks I don't.
Thanks guys!

Recommendations to other buyers: Must buy.

Great software!!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Versatility.

Cons: Nothing.

Overall: Love this software, easy to access from anywhere which makes it so usable. Never miss a client as you can book them in from home on your days of using your cellphone or home computer. Absolutely love it!

Recommendations to other buyers: No

Unbeatable *****

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using the Desktop version of Timely for over two years. The App is a great addition. I have used other clinic software that are many times the price and they don't come near the ease of use and functionality of Timely. I can't imagine how we ever did without it. Keep up th good work, Timely Team.

Timely is Terrific.

Jan 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great app and very good stuff. Very happy with this and for our small business it is terrific. Could not be more happier.

Great software, good application, great business

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Was a seamless integration and have been the best thing that every happens to our business. Has certainly made us money.

Simplicity and effective

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How I can use it anywhere, anytime, and from any device!

Cons: Hard to think of any.

Overall: I think timely is amazing! From their apps and ease to use between my devices from anywhere! To the support team who are always prompt in helping as much as possible! The features make everything for my bookkeeper and myself in order and easy! I have been so happy to have joined in my scheduling with timely, my clients love how easy the online booking is!! Even when I'm on the other side of the world. Way to go timely!!

I love love this product

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It helps me so much as I work on my own. I don't have people forgetting their appointments because of the text messaging. It is so easy to re-book clients and give them a print out of their appointments.

Great Little app that needed to happen

Jan 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We have been using Timely for years and love the app. Has most of the functionality we need without having the use the desktop site.

I love Timely

Jan 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So easy to use.
Adds up the end of day invoices can get reports for end of the month.
Everything is backed up do need to worry about it getting lost. Can use phone, computer or tablet to versatile.

Easy and functional

Jan 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Can do most things that you can do from main software.

Cons: Would love access to reports from the app.

Overall: Love what we can do with the Timely app, can't wait to see what else will be added in the future. Super easy to use and has most of the functions I need.

SHOOP london

Jan 02, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I really like Timely. It is an easy application to use. When it comes to tax time my bookkeeper downloads my info to an excel file. Never have to do any bookkeeping. It's saved me lots of money and lots of time in accounting.
A photographic receipt extraction and a saving application would be an amazing feature in the future.
The support team is great.
I would definitely recommend Timely to anyone looking for an efficient easy to use application.

Functional, easy to use and affordable

Dec 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is simple, beautifully designed, easy to use and has all the features of more expensive software programs. The phone app is also very easy to use and navigate. I use it almost daily to check my appointments and make changes to my schedule. I am so happy I found Timely!

Cons: I would like to be able to offer certain services on certain days only through the online scheduler integrated into my website.

Overall: Timely offers all the functionality and quality of other scheduling software programs for half the price. Timely is simple, easy to use and beautifully designed. Timely is easy to navigate even for folks like me with very little scheduling software experience. I would suggest Timely to anyone looking for a simple, easy to use, fully functional and affordable way to organize and streamline their scheduling process.

Recommendations to other buyers: Nope. Keep up the good work. I love your product.

So easy and reliable

Dec 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, reliable, text reminders, history on clients is easy to look up.

Cons: Not much I don't like.

Overall: I've been using the Timely app for over a year now. My client loves the text and email reminders. They also love how easy it is for them to book online. It is so simple for the salon to use as well. My girls love it. Can't say enough good things about Timely.

Love Timely!

Dec 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love that I found timely a few years ago. I have been so happy with the quality of the app and the service to provides to me. After using shortcuts for years and I've been very happy to switch over. Like all things, development takes time and there are a few things that it can't do for me yet, but they are in the works! I would never look back and I've recommended this app to a few people now, and they love it just as much! Great value for money! Thank you Timely! Bianca

Timely Awesomeness

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Timely for over 2 years. The features are great. It keeps me well organized and my staff can easily use the app to update the calendar when they are away from the office.

Great salon app!

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Been using this for over a year now. Have always been very pleased with it. Only one glitch in all that time and the Timely staff promptly handled it.

Well structured

Dec 24, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Always easy to use the timely app, well thought out and great when you are on the run. I always hope for more functionality to provide value for money.

Great, easy to use booking software

Dec 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love everything about this software.

Cons: I think that there could be an option of adding an attachment to automated emails. I have to send our terms and conditions in a separate email, but it would make life a lot easier to send automatically with booking confirmations.

Overall: Get timely took about 5 minutes to learn which was great, as learning new software when you're running a business can be a headache. I'm finding great new things every day which are making not only bookings easy, but also organizing my whole business, making my whole life much easier.

AMAZING PRODUCT

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Timely is just so easy to use, I am not a report man but since I have been using Timely (about 3 years now) I just love the report button, when it used to take me hours to add up what my team took in a year or month it takes seconds to find out what each individual person has taken in sales or products. Customer service is fantastic if they don't reply when you call they will always call you back. I cannot speak highly enough of how fantastic Timely is.

Easy to use calendar

Dec 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and cheap

Overall: Great and easy to use a calendar. Excellent value for money. Always new features coming. Great support.

Super easy to use

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Cons: none at this stage

Overall: Everything is clear and simple to use, clients LOVE the online booking feature via my Timely mini website and the text reminders take the pressure off me to remind clients of their appointments and reduce my no-shows. Highly recommend and I don't think id ever change systems!

Above and Beyond Customer Service

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Accessible from anywhere at anytime - all staff are able to use this and keeps everyone updated - know who is available to teach, where and what time.

Cons: Nothing we have come across.

Overall: Amazing customer service.
always answers your questions promptly and is always available for you
The program is very customizable and user friendly for all.

Great software

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using timely for 12 months now for our business and we would be lost without it and we thank the owner and workers for producing such greatness when it comes to something that helps a small business make bookings and keep in time with schedules day in day out. Thank you

Colin William Hair & Beauty

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything

Cons: Can't use Worldpay with it to take payment and deposits, would be great if it worked with the Apple Watch.

Overall: Everything you could possibly want in a booking and appointment system. Makes life so much easier from stock levels gift vouchers and full accounting built in. Always constantly updated and you can even request certain tweaks to be made, I have done this and it's great to see the changes made and a lovely email to back it up. Keep up the amazing work.

Regards
Colin

Great booking system

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Very happy with Timely since setting it up a year ago for my Remedial Massage therapy business. Clients like booking online and getting SMS reminders. Reduced no-shows and time wasters, affordable, very easy to use, professional.

Great for most

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I used Timely for free for a month. I was moving from one system over to timely and needed help moving over all of my client info. The scheduler I was moving away from wanted to charge me $ to retrieve my data. For a small business that just didn't make any sense to pay that money. Timely helped move my data over for free. They were great but in the end, I need something to track and charge clients for sessions and keep detailed transaction info.

Why isn't everyone doing this?!?!?

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The price is perfect, and with all that they offer -- Id expect to pay much more. I love the services and accessability of the gettimely calendar. And if theres a problem, they are all over it right away. Cant say enough good things about them!

Cons: I wish that it was also an ap that I could put on my phone and devices, that way I wouldnt have to get onto the internet just to check the calendar, but its pretty perfect as it is. :)

Overall: Their customer support is amazing, which I have only had to use 2x, they are that good! To have your calendar access anytime anywhere on any device, who wouldnt love it!! And with the ability to send text reminders to our customers phones has cut down on missed appointments drastically! This service is a must for our family owned business. Wouldn't do without it!!

Recommendations to other buyers: Its amazing, and thank you for all the personal care you take in your customer support, I love talking to a person! You have created something amazing, I tell everyone about it!

I love it! It's a Godsend! Just a really good product basically (Not getting paid to say this btw)

Nov 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: So many great features that streamline everything and makes your business look professional.

Cons: Sometimes its not obvious what the little icons are for or what the descriptions of the features are... perhaps a legend ( or little window that comes up to explain? maybe a tutorial (maybe there is one I must admit Im not sure

Overall: Quite easy to use too, tho I had to have a bit of help at first as I'm not that techy... but it streamlines SO many processes it makes you wonder how you did all that stuff before... they keep updating too and it creates a really professional look and feel too ...

Recommendations to other buyers: Suggestions or tips for how to use certain features that we may not think to use

Amazing System Affordable and Efficient

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use,

Cons: Doesn't allow for fortnightly rosters.

Overall: It took me over 12 months to decide on a system after looking at the pros and cons of many systems. I decided on TIMELY and have not looked back.
As a specialize service that provides Cosmetic Tattooing, Beauty Services and Cosmetic Tattoo Training (sometimes throughout Australia), we needed a system that could allow us to book in treatments and groups, but also model appointments for the students learning Cosmetic Tattooing, on the same day.
We have been incredibly happy with our choice and would recommend TIMELY to other salons. The system is really easy to work and easy to add extra staff as you expand. The TIMELY staff are very helpful and they are constantly looking to improve the system.
I have no hesitation in recommending TIMELY, my only problem is I didn't start sooner.

Recommendations to other buyers: would like the ability to search by telephone number for clients. Would like the ability to add before and after photos.

I love timely!

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Everything about it is great!!! Incredible features and their customer support is second to none. I rely on it heavily for my work and it has never let me down.

My timely time

Nov 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easyou to maneuver theough

Cons: N/A

Overall: Hey since being with timely it's great my clients can book easily as well as adding services etc.
Very happy with this!

Fantastic Software and Service

Nov 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fantastic software and company to deal with, my clients have all commented on how easy it is to make online bookings, my time has been freed up allowing me more time with my clients' needs.
Great company to deal with, always looking to improve their product.

Brilliant!!

Nov 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use
Features
Customer service
Speed (no lagging)
Price

Overall: Been using Timely for a while now for my personal training business and it's by far the best booking and invoicing system I have come across! I have tried other systems but they were either too complex, unsuitable for my business needs or extremely slow. I love how it sync's to MYOB too, saves so much time; but the stand out feature for me, which sets it apart from any other system, is the customer service you receive. No question goes unanswered and their response time is quick. They treat you as a person, and not a number. Timely has grown since I first started using it, newer and better features are always being added and built upon, and throughout this time their exceptional customer service has remained as brilliant as ever. Thanks guys, keep up the good work!

Lifesaver!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is very easy to figure out and use as I am not very tech savvy!

Cons: Not having used it earlier!!!

Overall: Adding the use of Timely to our business has allowed us to give our customers the freedom to book their appointments at their own convenience wherever they may fit in their schedules. This saves us and them so much time and frustration. Having the reminder texts with the address attached is so convenient!
Thank you Timely Team!

One very happy customer :-)

Nov 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy for tech un-savvy peeps like me.

Cons: Still don't know how to use all features ...yet!

Overall: Love Timely and I am so glad I decided to get an online booking system (prior to this I used a diary and spent many hours getting appointments booked via txt and phone conversations). Seamless now and my clients love the fact that they can go and book themselves in, easy peasy!

Recommendations to other buyers: Love to join in on an in-house training session...rather than online service.

Life Saver!

Nov 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Timely has given my business a professional boost. My clients love how easy it is to book in and it has reduced my time spent on the phone booking and rescheduling clients. Now I have more time to spend on other aspects of my business and personal life. It has saved my life! I used to be on phone throughout the day, in between clients and throughout the evening as well. With Timely, its been easy to grow as a business as well. Adding staff and rostering has never been easier.

Fantastic customer service

Nov 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love your customer service. Love the privacy option for your screen. Great value for your money. Would recommend.

Like it a lot

Nov 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, well laid out.

Cons: Some times it is lagging. Takes time to reboot and reload.

Overall: I use it over a year. Very easy to use. Clients like the reminders. For me that cuts a on no shows. I can access my schedule from any place in the world and make changes. Clients love to be able to make appointments on line. That helps with more bookings, because clients can book at any time of the day and on my days off. I like it.

Recommendations to other buyers: If it is possible to see on the screen all workers schedule for a whole week.

Easy for me and clients

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: I use 2 rooms at a time for 1 staff member and I seem unable to set this up without extra cost.
Also wanting to use donation of service and create voucher without cost/payment.

Overall: Easy to use anywhere from any device. Linked through fb and website. Clients love using it and changing appointments no longer require me.
Reports help me to keep tracka nd can upload straight to my bookkeeper or allow her access without rest of details.
Love the connections and updates to mailchimp for my emails also.
Has made life super easy.

Timely is Likely What You're Looking For

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using Timely for about a year now and I've been very satisfied with what it offers for the (absolutely reasonable) amount of money that I pay each month.

What I like most about Timely is its ease of use coupled with clean and beautiful design. The team behind the app has obviously gone to great lengths to make sure the UI is top notch.

For the market Timely goes after I can't name any flaws. The only word of caution is to make sure you don't need something with more features. For the price, Timely does have a ton of features but depending on the complexity of your business it may not be enough.

Let's compare Timely with the equally well designed Front Desk. Here are some things that it has which Timely doesn't:

- Courses/workshops
- Wait list management with auto enrolling
- Deeper/more detailed Mailchimp integration
- Client self check-in iPad app
- Staff Payroll
- Deep client/staff notification customization

The other side of the coin is that Front Desk starts at $129 USD per month where Timely starts at $15 USD per month. It really all depends on the kind of features that you're looking for.

Does its job

Oct 29, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Love the added functionality on the up. Looking up customers on the phone feature is really important to me.

Cons: Since the update I either can't or don't know how to use this app as a POS system.

Overall: I am generally satisfied with this software. I really like the fact that now I can just pull up customer data on my phone. What I don't like about the new update that I cannot no longer use this booking software as a POS system. I used to be able to do it, but that fiction either went away, or it is so well hidden that I can't find it. This is the only thing that keeps me from giving this app five stars.

Recommendations to other buyers: Please bring back the "raise sale" button!!!!