Who Uses This Software?

Solo operators up to large salons. Plans from single operators to unlimited employees.


Average Ratings

93 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Pricing Details
    Full pricing available from http://ovatu.com/plans
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Ovatu
  • ovatu.com
  • Founded 2010

About Ovatu Manager

Smartphone compatible scheduling tool for small appointment based businesses. Supports online appointment booking and device sync.


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Ovatu Manager Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations

Ovatu Manager Reviews

Ovatu is the reason my company functions so easily in a paperless system! I absolutely love Ovatu!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love how all of my most used items are contained in one place! Extremely flexible schedule, invoicing, appointment reminders, client reviews, online scheduling - it's fantastic. I spent so much less time going back-and-forth for scheduling with most of my clients because they can very easily add themselves to my schedule through my website. I can open up the Ovatu app on my smart phone and easily check my schedule for updates. Fantastic! I recommend Ovatu to everyone and couldn't be happier with customer service as they are always polite and prompt returning my questions.

Cons: There are only 2 areas in which I think Ovatu could be tweaked:

1) adding in some way to track a few more types of expenses to reflect on the bottom line for revenue (items such as rent, insurance, payroll cost, etc. which is a little bit more of a job for accounting software) to give a more accurate overall picture in the Reports section.

2) An improved note-taking system to allow for a little bit more flexibility.
I'd love to have a way to store private SOAP notes after each consultation that can include PDF attachments or diagrams, and, at the same time, another section of semi-public notes (between me and that particular client only - through their log-in) that clients can log-in and see through the mini-site which would contain recommendations for them to complete between appointments.

Overall: Ovatu literally allows me to run my company. It is an affordable price for a small business like my own and I cannot recommend it highly enough! Even though there are a few little tweaks I'd like to see in the future, they are small when compared to all of the benefits I receive from the product in general. I am a Nutritional Therapy Practitioner and run my own company solo. Many NTP students are working to get their private practices off the ground and I always, always recommend using Ovatu for their schedule and invoicing needs. It's great! I had spent months searching for a program like this and when I found Ovatu, I never looked back! Thanks for a great program!!

What would I do without Ovatu! What a lifesaver!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am a new business owner and a new mum - Ovatu has saved me countless times, being time poor it easily makes my day organised and smooth. I never leave any clients disappointed and they love receiving confirmations looking forward to their appointments! This software takes my business to a whole new professional level and I love it.

Overall pretty easy to use. Does what I need it to.

Aug 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Cons: Not very robust reporting features.
Since last update hangs when selecting time when scheduling new appointment.

Wouldn't be without it!

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and it's cut down my workload completely! As I work by myself it has completely changed how I work and the positive comments about ease of use from my clients speaks for itself. I also love how easy it was to integrate onto my website and the reviews

Overall: The main thing is freeing up my time with messages back and forth to arrange appointments and returning phone calls. So easy to use

I love how streamline my business is thanks to OVATU

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything I need is in one location. I can process retail products, check projected income and even see how much I have made this month with a click of a button

Cons: Google play app does not support stripe or saved cards. This is really frustrating as I would love to use the app more than bringing out my laptop.

Always there when needed value for money

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navagate value for money your always at the end of the telephone when we need or you make an appointment easy to navigate through love the reminders for my clients keeps them up to date

Cons: Not much possibly too long numbers when buying vouchers I find adding treatments sometimes confusing for me we could have a choice of background or seasonal i.e. Christmas Easter summer etc

Overall: Reminders for clients keeping my appointments on track

Easy to use and customers book on line without hassle.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reminders are sent by SMS or email, updates instantly on all devices. Have never had a problem getting into the app or online.

Cons: Certain elements could be better on the app, finding your way around to amend something. Sometimes find it easier with the online version to amend details.

Overall: Controlling appointments and auto reminders

An easy to use equipment to organize patients schedule for a gynecology outpatient clinic.

Aug 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly interface, good and useful functions, excellent web area with so many useful functions. This application made my life easier with a 60% reduction in my incoming phone calls.
OVATU You is a perfect application as well as I try to force my patients to use it.

Cons: Language support for HUNGARIAN would be a great value as (unfortunately typical in Hungary) nearly half of the patients cannot speak English.
Sometimes duplicated booking is available. However I don't know the reason for it.
Mass email for a specific day's patients is not available.

a great tool to manage projects and clients

Aug 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use across platforms (multiple iPads, iPhones, computers) and ability to have history of activity by client

Cons: I would like a better reminder/notification system, and better print ability by week/day/client/associate

Extremely happy I found this APP for my business

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use : Very easy to navigate the app. I love the reporting. Easy to see my profit for the day. I also get a quick response from customer support. My client enjoy receiving their reminders.

Cons: I find it easier booking clients using the app on my phone than on my computer. Too many boxes to click through before I can place the booking. I don't like the way the date is set out that I need to confirm a booking next to each time. Sometime it pushes times out to eg: 2:05pm instead of 2pm. It would be easier to put in a time at the top of the booking instead of scrolling down to find the time. Hope this makes sense!

Overall: I am able to run my business on my phone! Even when I bump into a client at the gym, I am able to book their appointment using my phone. Great App. Great product. Thank you!

Quite anwasy program to use for appointments

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease and the cost and I like it as I have it on my phone to access appointments and to schedule new or change existing clients

Cons: On the payment screen theee are too many steps if this could be broken down to a simpler version of cash / eftpos then paid it would be much simpler

fantastic customer service for set up and ongoing advice.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use via desktop and mobile devices- customer reviews going straight to website -emails to customers .

Cons: Ive never used a software like this before so I have nothing to compare it to- but I like it- its very flexible

Overall: managing our whole business through one app

This is an easy to use, efficient software

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I can access this from anywhere .
It is easy to see and all staff can also access the appointment schedule from anywhere

Cons: I would like to have more specific access to my reports, I'd like to manage the date/ time of which I can see the reports and specific information

Great for a Professional Tattooer! Almost perfect!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saves all the clients info and makes future bookings a snap! It emails appointment reminders to clients! The software is easy to use, and anytime I've ever had a problem or concern, I got an email back from Ovatu within just a few hours

Cons: If I had to pick a Con for this software, there would be two. 1: there aren't enough free text message send outs included in my plan, so I don't use them at all.
2: on the print screen when printing your daily schedule from the iPhone app, the "print" button or link is almost impossible to see. A different font color would fix that. But those are minut.

Variable

Aug 08, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its easy to use, it stores loyalty points and is on the whole very efficient. I like the way it stores all the information and sends out text messages and emails.

Cons: It flits in and out sometimes, its send 2 of every confirmation. My monthly amount keeps increasing - not happy about this - not sure why it happens either - making me look elsewher

I am extremely pleased. Very professional support team. This is a Godsend for my small business .

Aug 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it gives me reports. It has space for endless clients and their details.
Very intricately detailed, they seem to have thought of every aspect of what a Spa needs

Cons: It is so large and have so many areas. It takes a while to really learn everything and to see if this or that is relevant to me , but they are tutorials so I need to watch them and then there is that fabulous online support they have . Humm this is the cons section right? It doesn't have projections but who knows , as I explore I might see something.

Overall: Good support team
Very responsive
Able to do online bookings
Promote spa , Spa apppears more professional with the reservations , reminders and reviews. a limited area for pics. Sales and reports. Client and staff info can be kept. So much more..

Love what part of the system I can use

Aug 07, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is simple and straight forward helps us as a growing business to plan work days and staff effectively.

Cons: We have not used the system to its full potential, due to lack of training and information. This makes it difficult to show new staff how to work the system effectively.

Best decision to use this system in our business has made bookings so much easier and professional

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As I working only partime in salon I can still see what's going on from my phone while I'm away so it's very convenient

Cons: Everything is very simple to follow and make life so much easier so I can't say there's anything I least like

Great

Aug 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use on business side. App is functional and easy to use. Intergrate well with website. Have used other systems but this program has been the most consistent

Cons: Customers cannot cancel an appointment just by logging into their account and cannot see appointments made. Only through email. Cannot edit a break made from app

Excellent, reliable faultless easy to use system,

Aug 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Reliability!!!!hardly ever had a problem and when we have it's been sorted out very quickly. We would not change to another product because this is 100% the one for ourselves.

Cons: Nothing at all love it, so easy to use and all my staff would not want me to change to any thing else.

Overall: It has saved our company many hours and cut down our missed appointments by around 90% Again saving on costs. It has also made us look much more professional and slick.

A great addition to my business. Has freed up my time significantly. Best of all my patients love it

Aug 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of client use. Significant reduction in time spent on the phone. Integration with payment system prevents no shows. Continual development and improvement of the software. Tech support is fantastic. Adaptable

Cons: Invoicing and receipts: It would be great if the send invoice or receipt option on the app included the full business header complete with tax numbers etc. At the moment, in order for the receipts or invoices to have enough information on them for taxation purposes, I have to login to my account on my computer, find the customer, select the appointment individually, open full sale, select print, select view full sale, select open pdf in my Preview application and then email each sale individually from Preview.

Many of my patients request receipts at the end of a course of treatment so they can claim from their insurers. At the moment I can only send them individual receipts, which means I may have to send up to 10 emails per person if they had 10 treatments. It's time consuming and can't be done during clinic time. It would be great to be able to send one email for a date range that has all their payments, itemisation of sales and all my business header and tax info.

It would be great to be able to get more specific Waitlist info from patients i.e specific dates and times e.g Jo Bloggs waitlists for Tues morning, Wed after 5pm, Thursday 1-3pm

It is a good concept

Aug 04, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a good concept. Easy to use if you know something about computers. I like how it separates users names.

Cons: I wish it would time stamp when the customers info was put in to the calendar and stamp the persons name that put in the customers info. And need more colors

Overall: It lets us know who is where and when

Support is always great and quick to respond. I love how the app has evolved.

Aug 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scheduling, email reminders, sales history, online booking, easily integrates with other platforms (stripe, MailChimp)

Cons: Many bugs when updates are released. Ovatu works hard to fix bugs, but ultimately causes some issues before fix is released.

Overall: Time management easily organizes appointments

ovatu is brilliant

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i like he fact its easy to use on line, the fact you can use it as a son of sale too, and can track detailed business reports

Cons: i don't like that its mainly email based (quite expensive to send out a lot of texts form the soft ware)

Overall: takes eh hassle of booking client in a book away

Best business decision I've ever made - for two different companies!

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fully customizable, easy to add services, tons of automated marketing, and the ability to send SMS messages. My guests rave about the ease of use for online booking integration, and I recommend the platform consistently. My contractors can view their schedules over a wide range of mobile devices and tablets, and have no syncing issues. Well done, Ovatu.

Cons: *So far* inability to integrate with Square. I prefer it to Stripe, which does the job in the intervening period, and I've been advised that Square may be in the works. Also, no customer service phone number / a significant (up to a day or more) delay in getting answers for issues when working through Facebook messenger. Thankfully, help isn't really needed much because it's such a stable, easy platform.

It is a user friendly software. That takes minimal time to set up and operate. Would recommend it al

Aug 03, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use on the go. I am a mobile dog groomer and couldn't get a betterpackage suited to my needs.

Cons: I would like it facebook active. There is nothing i dont like about this package. It suits my needs.

I love Ovatu and recommend it to everyone who needs bookings management software.

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it's easy for me and my clients to use, with the apps available. It's versatile and I can use it on all of my devices. It's easy to incorporate in to my website and the features are being updated all the time.

Cons: I would like to be subscribed to a newsletter outlining new features and how to use them, as nice as it is stumbling upon a new feature

Overall: This software takes the pain out of running my business, from managing bookings to automated client contact, social media and back-end reporting. It does it all, and for a fraction of the price of the others

Love it

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use
Keeps track of appointments and takings
Contact clients directly from the app
Links to my card payment machine

Cons: Nothing springs to mind.

Ovatu is easy and reliable

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use it for my salon. I can send a reminder automatically/ ovatu is reasonable in cost and very user friendly.

Cons: You cannot schedule weekly automatically any longer. The program used to be much easier for rescheduling.

Overall: I do not have to personally remind my clients of their appointments. I have my schedule with me at all times.

Brilliant! I'm a voice teacher who has been using Ovatu since June 2012. It has everything I need.

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Dave responds to software issues so promptly. I've never had to wait more than a few hours to get a reply.

Cons: I can't believe this is a mandatory field. I have nothing but positive things to say about Ovatu and I have to write a 100 character "Cons". Let me tell you
This review system sucks!!!
!! Ovatu Rocks !!!

Overall: None. Why is every field mandatory.
If I didn't like the software I was asked to review so much I would have give up.
A minimum of 100 characters per in put. eBay would never get any decent feedback if that was the requirement.
I would never use this service for my business/products.

Great experience but improvement needed

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Accessibility anytime anywhere
Patient appointment reminder messages.
Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Cons: Can't look at specific lists by the touch of button.
No Active Birthday reminder for the practitioner.
Keeps deleting the discounts after they have been set.
Have to open the appointment to see names as sometimes hidden in 10 minute slots on the mobile app.
Can't add pics via mobile app to marketing emails as photos on phone incompatible.

Overall: A work interactive booking system and accounting for business

I have been using Ovatu for a few years now and would be lost without it.

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is extremely easy to set up. Even if you are not good with computers the step by step guides are really easy to follow and the support online and over the phone is amazing!! It makes life so much easier as customers can book their own appointments online rather than messaging back and forward trying to organise a time that suits both of us. Customers are never waiting for me to get back to them as they can see everything they need to online and I can enjoy my days off. Also the new app is brilliant!!

Cons: Only bad thing about it is that it charges for sending texts to customers. If there was a way for it to link up to my own network provider and use my own allowance then it would be perfect.

Overall great experience.

Aug 03, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The reminder SMSs that get sent to the customers.
Adding services & customers is very easy.
Once I found out "secret" steps on how to use or find some of the functions (from Dave) then my previous frustrations were dissolved.
Great support from Dave!

Cons: Creating Sales: There are definitely more user friendly changes that I would suggest to be made. We've had to adapt to make it work for us.

Great easy to use appointment based software

Aug 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that clients are notified before their appointments.

Cons: The tools in mass email are limited. This area needs to be updated to also support bigger images etc.

If iever had any issue it was always taken care of immediately, Dave has been a delight to work with

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: keeping track of dates a client comes in. I really dont know I probably dont use it to full extent but i wouldnt use any other product

Cons: i really cant think of anything sometimes figuring out how to do things i am not the best at figuring it out, but if i need somehting dave is there to help me

Overall: simplicity of what i need

An easy scheduling app we use it for our monile crane business

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple layout simple job entry without having to enter quotes. Easy employee use so everyone knows what is booked for the next day

Cons: Needs some adaptation for mobile house call style bookings but works well enough. Can only edit customers on computer not devices but again not a major problem

Overall: Easy convenient scheduling keeps our business running smoothly

Excellent program. Dave you are so helpful and always so quick to respond and help with any problems

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: online booking is fantastic. It has changed my business. The mobile and ipad app is fantastic. All my staff can log in and see their roster and bookings which makes life easy for everyone.

Cons: Sometimes the flexibility of the online booking rules in the background is a bit limited. It would be good to be able to set up personalised reporting functionalities.

Ovatu works great for me to keep track of where my clients are in their packages and run reports.

Aug 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cost. Ease of use. Automated email reminders. Even though the customer service is through email, Dave and his staff have always been very prompt and responsive about taking care of any issues.

Cons: I wish it functioned with a better cc system like PayPal or venmo or customers could set up to pay from their bank as a transfer of funds.

Overall: I can keep track of my clients sessions/packages with ease. I no longer need to remind clients of session times or payment due. The ease of running a report for month end, year end or invoicing a particular client.

Ive been using Ovatu for at least 5 years now and they are very eager to help when you have question

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the fact that its easy to navigate and my customers use it to book appointments with no problem !

Cons: I really dont have any cons to report so far..everything always works well for me... I have recommended this to several cholleagues and they love it also.

This app has been an invaluable tool to myself as a small business. Tech support has been great!

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My schedule is right there! And i love how detailed the reporting options can be. Tech support is mostly quick but always responsive!

Cons: Changing a booked appointment; have to scroll through my entire list of services. Search option would be great. Having to go back and back to reach main toolbar. Having tool bar remain visible would be great! ie. on schedule page then wanting to see roster for that week.

Overall: reminders sent to clients. I did not want online booking capabilty so I control my schedule.

Overall very good,

Aug 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Customer service is good, they usually get back to me with help very promptly after asking. It's a good all-rounder, it has most features that I require.

Cons: It's a little clunky, could be streamlined more & made to work more smoothly. Also, the ability to customise overall look (colour fonts etc) and dash board (for things we use most regularly) would be nice. Integration into more accounting software options would be helpful.

Overall: Mainly appointment booking and scheduling

Been great watching this app evolve over the years

Aug 02, 2017
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The online booking system is the best I've found and takes papal deposits that you choose the amount or % Easy intigration to your website and no need for customers to have their own app!

Cons: You can't scan out professional stock for inventory so I need to use a whole separate system for this, also the reports can be glitchy and off.

Really helpful and useful tool for organising my business

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use on Web and app. Great for keeping client treatment history. Loyalty scheme is great. Really helpful having prepayment option and being able to set deposit for online booking

Cons: Unable to set up more than 1 set week (I work shifts). No shop option for customers to buy products online

Far and away the best booking software for a hairdresser and their clients,

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best thing about Ovatu is that clients actually use it. They speak of how easy , simple, and straightforward it is to engage with. These are individuals aged 17 to 71 from all different technological eras. This says something about the design and implementation. The biggest compliment to it's interface is that throughout the booking process, a client doesn't have to leave the experience to verify their email (and then re-log in). They see a booking, enter their details, and they are done. Customer support has always been stellar. High marks all around.

Cons: Would like to have certain elements (specifically on screen instructions during the booking process) be personalised. Would like to see the review system was better integrated with Google review guidelines.

Overall: Ovatu has provided the means for my independent small business to flourish above and beyond expectations.

I was recommended Ovatu on a beauty Facebook Page. It has helped me grow my business significantly

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple, effective & has saved me $1000's from reduced cancellations & no-shows.
I now wake up to multiple bookings each morning.
Information is stored securely & helps keep everything streamlined. It syncs well to programs like Mailchimp also.
The text reminder & follow up texts & emails are brilliant.
These features have taken my business to a more professional level.
I'm able to run reports & see where my business is.

Cons: When you click on the customers appointment you can't see their details. You have to manually search

Overall: Streamlined booking & storing of customer details.
Trct message confirmations, terms & conditions for booking policy.

I love Ovatu I run a small cosmedical business

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reminder texts, reporting capeabilities, easy to use on iPhone & iPad , multiple employees capeability

Cons: I hate that I can't have voice to voice phone support to walk me thru the things I would like to implement.

Overall: I can run my business with professionalism

Easy to use, excellent customer service

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ease of use across all my devices enabling to book clients in anywhere at any time of the day/night!

Cons: Not come across anything I don't like; but would be helpful if clients could 'move' their appointment/s (instead of just being able only cancel) on their own account/mini site and the deposit they paid to be moved with the 'moved' appointment to their new chosen appointment

Overall: Total usability and reliability

Streamlined my business! Been a loyal user for 4 year now and could never go back!

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ¿ Very user friendly , I picked it up right away, no tricky learning curve.
¿ Super easy to customise by adding your services and prices etc and not too time consuming either.
¿ Excellent reminder system, sends out reminder email 48hrs before to minimise no shows.
¿ Easy to view scheduling
¿ I love that the IPhone version can be used offline to take bookings etc then automatically syncs up when it has signal
¿ easy to store client information
¿ excellent customer service, very quick to reply and have always answered all my questions and solved all my issues within days if not hours,

Cons: ¿ annoying that the google compatible version doesn't seem as advanced, wanted to upgrade to the Google pixel phone but the Ovatu app wasn't as good so had to stick to iPhone

Love it!

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I've used this program for over 4 years. It's easy to use and definitely makes my life easier. I love all the ways we can customize the software.

Cons: Can't think of any. Any time
There is an issue I email
Support and they respond with an answer right away.

My little office manager in my pocket!

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Keeps me running to schedule and manages a large part of my business, allows us to all synchronise even though we are all in different parts of the city every day.

Cons: Wish there was a more in depth customer reporting function... such as by last appointment, money spent, services used etc.

Overall: Ability to run and manage our appointments every day within the one app

Brilliant

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love its functionality and that it's has Apps for all devices including my Apple Watch. I love that I can contact support and get an immediate response and they go above and beyond the call of duty.

Cons: Honestly couldn't give you a negative with this product I am very happy with all functions, if it doesn't do something the customer support is amazing as they will always try to integrate what you require.

Overall: Easy scheduling, confirmation text and emails, awesome reports and great history review of each client

I have been using Ovatu for several years now and I'm always impressed by the ongoing improvements.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ovatu is easy to use for both staff and owners. The POS is brilliant but it's the functionality for me as an owner that I love. I can track staff performance, income, stock levels and so much more.

Booking reminders are brilliant and so necessary. It has saved my business truck loads of money as it helps reduce those dreaded "no-shows".

Cons: I find occasionally the software can be a little "laggy" at times but this is usually resolved with regular updates.

An invaluable service which has with no doubt increased business for us

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The email and SMS reminders for clients. The very helpful customer service. The accessibility on all mobile devices.

Cons: If the internet drops out then the devices don't always sync which can cause confusion. No way of sending differing appointment times belonging to different clients who share an email address.

Ovatu has been a wonderful asset to my business. It's easy to use for me and for my clients.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like that it works consistently well. I have had no real problems. When I have had a small problem or was unsure of how to do something, the customer service has been good and fast.

Cons: I use it for scheduling golf lessons. I wish that it had some features that made scheduling groups easier.

Overall: It helps me schedule my clients and keep track of lessons and payments.

So pleased I swapped to Ovatu, very easy to use and helpful with marketing statistics too.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It is a big plus for our clients to be able to book online and receive reminders about their appointments.

Cons: Only thing I can think of is that if you use the re-book button it doesn't put the treatment in the same order as previously i.e. if I want to re book a colour and cut and blow dry it will put the cut and blow dry before the colour.

It is very convenient app a ton of features in one place

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Appointment confirmations and the price. I like the integration part where I can connect it to my website and social media

Cons: When I added more stylists they didn't automatically get email about their log in. I think that was the hardest part

Overall: Keeping track of my clients

Fantastic, Revolutionised my booking system. Highly recommend.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The support from Ovatu is world class. Questions are prompltly responded to, training is great. The sotware is easy to use for salon and clients. Ovatu generates detailed information which has literally have my admin time. The reminder and follow up emails are invaluable to my business.

Cons: Android app takes a bit of getting used to and is less user friendly than iOS or desktop versions. Some procedures in android app require several steps which can be a little time consuming. However Ovatu are very responsive and are working towards shortcuts.

Overall: Time saving
Reports on sales, bookings, performance
Less no shows, due to reminders
Customisable client notifications
Great value for money

Brilliant service, almost 24/7 care. The system works perfectly for me.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I really like how attentive the support team are. The system works really well, simple to use and navigate but when you dig deeper, there are so many more uses for the system, like reporting, tracking sale etc. You can use it simply as a diary or a way to run your whole business.

Cons: The only issue we ever have is if staff don't sync their phones and the bookings don't show on everyone's phones or iPads. This is completely user error so cannot be blamed on the system!

Overall: Easy to use

Great software for my busy salon, easy to use & EXCELLENT customer service!!

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love the simplicity of uploading, changing, tweaking my salon services. It's pretty self explanatory but, I have used the customer service call line a few times and always rectified my issue with tricky complicated (to me as I'm not tech savvy!) Problems and it's never an issue.
My staff can also use the software with ease and my customers regularly tell me what a great addition online booking is with ovatu- life can be hectic but thanks to ovatu you can book with ease 24/7. It takes some of the stress out of running my busy salon

Cons: If you could see your daily revenue on a mobile device- iPhone -then it would be perfect. As I generally chop and change between my iPad where you can see the revenue at the top right of the screen

Overall: Makes bookings a breeze and my customers love it!!

Would be so much better if reports didn't show everything booked in. Just cashed off sales.

Aug 02, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: SMS and email confirmations
Storage function for client details and notes.
Email sent to clients confirming booking date and time.

Cons: Mobile app not scrolling up when you book. Lack of ability to use it to input outgoings, not simple for clients to book, wait list doesn't work on app and the last minute appointments section is very poor.

Overall: It's easier than paper. But I would consider changing if a better one was available.

My business is more successful Due to My personalised booking system, Ovatu

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have personalised the app for my Beauty Salon, allowing for all therapists, treatments, time allocation and costs to be added, making business run smoother! Clients all receive automatic appointment booking confirmations, reminders and any changes made to date or time, via email and/or text which saves a lot of manual time. Has made my "no" shows" a thing of the past! Ovstu is really easy to add new data and information as needed, very user friendly! Ovatu is really efficient and does everything I need it to.

Cons: There are no cons. the software is completely and utterly easy to use and personalise. I honestly have nothing bad to comment.

I have been using Ovatu for 4 years now and love the ease and value of your service.

Aug 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easy to use, and user friendly. A app for my iphone! I can book appointments anywhere. Happy clients, happy me!

Cons: Would like more options like paying for services and gif certificates on-line. My clients find if they don't save there reservations emails they can't rebook or review my service.

Overall: I can reach more clients with the ease of booking on-line. I use this software as my website as well.

Great system

Aug 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Reliable - great customer support easy to use - great app - great online booking feature which is linked with Facebook

Cons: Could do with more colours for different treatments as there is not enough for each categories we have.
Could do with better ways of putting packages on split between different clients.

Experience with Ovatu has been overwhelmingly positive. An excellent choice for my small business.

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can manage all appointment scheduling and products for all aspects of my business. I like that the app is available on my phone as well as iPad. I love the automatic sms confirmations sent to my clients.

Cons: I would like to see a way to integrate my products with my webpage, so that I did not have to manage 2 product systems. I also would like to see Ovatu integrate the Square payment system. It would make the system even better if the web-based version and the app had the same functionalities.

I refer all my coworkers to ovatu! It makes life easier & gives me peace of mind.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Having the option to send reminder texts/emails to clients is such a life-saver ! If I had to spend all my time after work texting & reminding people I would be exhausted. It is so nice knowing that a personalized reminder is always sent on time to them so that I don't have to! I also love the feature to save their formulas or pictures of my client's hair. The re-book feature is also great! No more counting weeks on a calendar, just hit 6 weeks and it tells you to the day where that is. I also love that everything is BACKED up! I had a phone crash on me years ago with all of my client's formulas and info on it, that was awful, never again!

Cons: A few things I've noticed that could be tweaked are, on the app it doesn't say the month in the header and when rebooking or looking ahead for an appointment it would be nice to know right away which month it is. Also, not sure if this is available & maybe I haven't utilized it yet but it would nice to have a report of which clients haven't made an appointment in (insert time requirement i.e. 12 weeks) and be able to send specifically those clients a personalized "we miss you, here's %10 off" message. Something along those lines.

Overall: Organization, peace of mind, back up storage

Great experience from beginning until now, easy set up and transfer over, great training and support

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The online booking is a great feature and ever growing area of our business. Very customer friendly and integrates well in the system. It's more simpler than other systems to use, streamlined to suit rather than having features that aren't really relevant or will increase bottom line value. Having sms reminder cost built into the pricing structure reveals more of what the actual costs of using are rather than having continual add on cost to the service. Reports again are streamlined as to what is relevant but able to be adapted to in more depth accounting and business summary. The new quick sale and re-book feature works well

Cons: The appointment diary view is a bit small on my browser view but is better on a larger screen so not really a problem. Booking and changing breaks in the appointment diary is a bit of a faf admittedly but just probably more so because of changing from another system which in this area was easier but did not include so many of the better features of Ovatu. Bar-code scanning with a bar-code scanner would be better for me from using in a browser but realise many use the apple app of which I don't use apple.

generally a positive one

Aug 02, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of looking at my days / weeks
Online booking & text reminders for clients. The customisation of appointments

Cons: The bugs that sometimes appear
Being unable to see who has deleted an app e.g. Staff member & when it was deleted

Overall: Salon system that can be accessed at home. Clients able to book online

Great

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love that this is an app and able to use online also and all my devices. Wish i would have used this app years ago.

Cons: Wish i could tap a time to book appts from the appointment calender vs scrolling down to find a time.
Also would like an easier check out process online without having to open up sale so i can add tip.

Overall: Super convenient booking

Brilliant company. I'm self employed in beauty and this addition saves me so Much time.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer service. Always extremely helpful. The Facebook page and phone support is brilliant. Any problems they are quickly resolved

Cons: It won't link to finance related software to do my books I still manually write my books. If I could add in purchases etc and tie it in with my books this would be perfect

Overall: Less time wasted discussing appointments l can direct customers to self book

Love it. And the set up was fantastic I really appreciated being taken through the software

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The email and text feature & the low cost is fantastic. Also easy access to records and client info

Cons: Nothing. Everything works fantastic & customer service is truly wonderful. Any issues are quickly resolved

Ovatu is easy to use and easy to learn . It's updates and alway current and innovating.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It has everything I need to run a business , from employees to checking a customer out . Invatory and reports

Cons: When looking to rebook , it doesn't show a small preview of the future dates schedule so you can choose to over ride your schedule . I'm very busy so this would help

Overall: My whole business runs on this software

Excellent system

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use
Great reporting
Ovatu You app
So many great features and functions at a great price for small businessess

Cons: Only set to weekly roster , fortnightly would help us greatly
Waitlist feature is great but if it had an automated reply feature to the customers when appointments became available that they requested it would be a great help

Overall: More bookings from online customers
Less no shows as it has a great reminders system
Great to capture deposits
Easy to track employee performance

Fast, easy & thorough management all in 1 package

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Made it much easier for our booking system clients book online we come in the morning to see the page full.

Cons: I can't complain at all about this software everything is very up to date any problems the team ar very helpful

Overall: More busier than ever...the staff find it easier than ever initially they were frightened but know think we shouldn't done this years ago

Great system, easy to use, good customer support

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Does exactly what I need in relation to online booking and client cards.
Really great personal service from the developer.

Cons: The bugs that occur - but they are fixed really quickly.
Can only add one photo at a time to client records.

Overall: Organised my business and removed all the paper.

The best bar none

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Once trained I was away! So user friendly, my customers love that they can easily book multiple services and I love that it's affordable.

Cons: The initial training wait time was fairly long BUT once I was booked in I had a call from my trainer and he scheduled me in within a week. He was there via email in the interim and helped with any queries I had.

Overall: Finally able to select multiple services, so easy to use, able to set the deposit amounts, email personalisation and automation saves me so much valuable time that I can then spend on focussing on my client's experience rather than texting and emailing them all individually.

Super system, makes life so much easier.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's so easy to use and the customer service is fantastic, if ever help is needed someone is on hand very quickly to solve any problems.

Cons: There's nothing I don't like! The way I use my system is perfect for me, I have had no problems using the system.

Overall: Makes my business run much easier day to day.

So pleased with this software

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How reasonably priced it is.
That I can see it on any system at home or away.
Always help at hand if you need it.

Cons: I haven't found any cons yet I'm very happy with the system and the service I get. They also seem to always be updating so that's great as well

Overall: Saved money
Can use on my phone and away from my business
Every stylist can also see and use there collums away from work
Automated text reminders to clients

Really quick and easy to use. Great features for a beauty salon, reminders etc.

Aug 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Reminders to clients. Client data capture. Fairly simple to use. Customisable to services etc. Link to payment system.

Cons: Reports aren't always accurate. Adding breaks can be fiddly. Could look softer/prettier for salons.

I was looking for a fully computerised system to rival the ones I used in NHS for a long time

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's like a member of staff at the fraction of the cost. I love that the team will develop areas of the system to work for your clinic and I've been with OVatu almost from the start

Cons: I love it cant think of any cons- except when there's an apply upgrade sometimes bugs appear on system.

Overall: This software revolutionised how I run my clinic- saves me time-its very professional-it sends emails and text reminders which are all customiseable and much more.... I recommend this system to all my clients in business.

Excellent service, I'd recommend to any small business salon owner!

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and it is dependable. Anytime I've ever had a question or needed support, their people have been VERY responsive. Last year at tax time I had spent hours on something that I messed up, and their IT people were able to fix my problem within a couple of hours. I was so incredibly relieved. Shortly after, there was a small change in the software that made it easier to not make the mistake I was making. They truly care about improving the software and want to help you succeed!

Cons: I can't think of anything that I dislike about the software. It used to be a little laggy, but I haven't had that problem in a long time.

Ovatu is an easy to use scheduling app with almost everything you need for small business/clientele.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, online access, patient text and email reminders. I love being able to access contact info for clients without having their file in front of me at the office.

Cons: I wish there were an option to accept cc as deposit for appointments, that I could charge for late cancellation.

Na

Aug 02, 2017
5/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like the accessibility that it provides. I like to be able to book appointments from my phone. It helps.

Cons: I don't like the inability to block out a specific day. You can block but it still allows you to book over it. It would also be nice if confirmations were sent to text instead of email.

Very easy to use!

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: I think I have been using Ovatu for approximately 10 years, I had a couple of problems and contacted them they got back with me and fix my problem with in 24 hours. It was very easy to contact them and very easy to work with him.

Cons: The thing that I do not like is when my customers respond to a text it does not come to me in the form of a text it comes to me in the form of an email.

Overall: Makes my job easier and more efficient

Brilliant, great support

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Online booking service and clients love it! Easy to use and set up. I can access it on my laptop, phone and iPad

Cons: Clients notes and past visits not together (in separate boxes) be better if the info could go in with their previous visit. Be good if we could also add notes on the top of each day

I love the reminders sent to clients. Help alleviate no shows.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Auto remind. Mass email. Reports are awesome! Text reminders works great! I love this software. I use it frequently and haven't had any problems.

Cons: Nil--¿-------------------------------------------------------------------------------------------------

Fantastic software.

Aug 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am so glad we moved to Ovatu. It's fantastic and all our clients love it, we love it and the customer service is awesome! It's easy to use for both parties. I love the inclusive sms reminders too! Just everything about it really!

Cons: There is nothing I don't like but there are a few tweaks needed. However Ovatu are always listening to their clients and implement as many of the suggested changes as they can.

Overall: Professional online booking service. Great reporting. More clients.

Very easy to use. It has increased our bookings hugely as customers find it easy and convenient

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and our subsequent increased revenue. Also enjoy waking up to bookings being made overnight. Variable deposits for different treatments and lots of different reports.

Cons: I have to write something here so the grey shading could be darker maybe! If there are
Any issues the ovatu team quickly sort them. ¿¿¿¿

me,my partner and my customers live with it 24/7. Is that enough?

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Value for money for ALL these features the app is giving us. The easy way/steps for customers to book OnLine and be informed.

Cons: ¿ I don't find any cons. Perhaps some features/filters more to be come in reports tab just to have easily and fully the option to dig and help us in data analysis.
¿ the option to have in my language (Greek) the SMS

Overall: Value for money. Easy to use. A lot of features to integrate with customers. Book OnLine. Reports.

Best CRM system on the market!

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The customer service is second to none, they listen to what users want and implement it so quickly. It's a real team effort!

Cons: Honesty there's nothing really that I would change about the software itself! There are minor things like changing loyalty rewards for different services but I'm told it's being looked at and it doesn't impact the way I run my business, it's just an added perk!

Overall: The list is endless! Pretty much anything you could want from a CRM system, plus more!

Love it! Super easy to use!

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: everything! The program itself is super easy to use! I love it on my iPad! If I run into a problem I get results within 24hrs! I love that it syncs with all my devices! I don't have to carry my iPad with me. It's on my phone too!!

Cons: Honestly... nothing! Maybe that it does take up to 24 hours for a response... but eh? I'm in Canada! What do you expect!?

Love love love these guys!! They go above and beyond! Always easy to reach and deal with.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use & always evolving. Love that you can use it if your offline. Is o e of the best I have trailed and used.

Cons: Can't think of any. Perhaps more couloir options for treatment categories? Would like option to use themes in the background and Birthday pop ups & loyalty points/$$ views on client booking on the description so you can see it as soon as you open in the mornings & we don't miss them.

Easy to set up and operate.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Appointment reminders automatically sent to clients. The biggest pro for my business is the review email.

Cons: Nothing, it's great. The only thing that would be an improvement wound be integrating with an accounts software package.

I love this Program and I will tell you why!

Aug 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a new Salon owner I didn't have the income to spend on expensive booking systems so I turned to a colleague who mention OVATU. First of all I love that its affordable ¿..but tony surprise it does more then what I needed it for . It's easy to use and friendly for online booking customers. It emails and text your clients with reminders. I do all my inventory and daily,weekly, monthly, yearly reports. My stylist find it easy to user friendly and always on point. I can't say enough about this product
okay, so the only con is that the customer service is overseas and it via email only. Sometimes you need to wait over night BUT by morning I ALWAYS have my answers. I had a lot of questions till i got familiar with the program . Dave the Owner is awesome and professional . We love OVATU