MindShare Design

WorkStraight

4 / 5 18 reviews

Who Uses This Software?

WorkStraight was designed to be industry neutral and is used by businesses ranging from single person startups to companies with hundreds of employees across a wide range of industries.


Average Ratings

18 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Pricing Details
    30 day free trial and no credit card required.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • MindShare Design
  • www.mindsharedesign.com/
  • Founded 2014
  • United States

About This Software

Use WorkStraight to securely create, receive, and track work requests from your team, customers, or outside contractors. Assign work to multiple users, require approval, receive notifications, print work orders, download report data, integrate QuickBooks, create invoices, manage customers, and much more.


WorkStraight Features

  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Budget Management
  • Bug Tracking
  • Collaboration
  • File Sharing
  • Gantt Charts
  • Idea Management
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking
  • Collaboration
  • Gantt Charts
  • Percent-Complete Tracking
  • Progress Tracking
  • Recurring Tasks
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Time Tracking
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Expense Tracking
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Time Tracking
  • Overtime Calculation
  • Time per Project Reporting
  • Vacation / Leave Tracking
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

WorkStraight Reviews

Awesome cloud based software for Workorder

Jun 30, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: A perfect value of the investment,quite easy workorder creation , Submission and closing .The external submission option is great .

Cons: Customization options are very limited , as well the option to modify existing table not available. as well the Print format is lengthy.

Overall: Well organized Work orders , we have implemented across our organization to control the workorder and it works and met with the requirements

Needed something fast and relatively easy... WorkStraight fit the bill.

Jun 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Accessibility via the Apps function in Google, relative ease of use, ease of adding users, Clear Graphic representations of Work Orders on home page is a big plus- quick snap shot of status.

Cons: Some of the minor functions (i.e.- tasks associated with work orders) were not well explained and I had to go hunting to find out how to use them, getting co-workers to sign-on and start using the system (not WorkStraight's problem, but you asked...)

Overall: Quick & easy onboarding, and next day operability.

Have had a good experience so far.

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use for everyone involved. Simplistic and easy to follow forms for submitting work requests.

A good way to stay organized

Jun 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: While we probably don't use the software to its full potential, it is still a good tool for us. Our favorite part is the basic structure. It is easy to see a snapshot of open work orders, closed, pending, etc. We also like the ability for the employees to start work orders and then to be approved later.

Cons: We are really hoping a mobile IOS app will come out soon. Alot of the time we are on site and it is a little slower to use the safari version.

Overall: We get a far more organized team, and an easier time when it comes to billing.

Generally positive

Jun 22, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Application is easy to use. Custom field naming allows user to feel comfortable using their terminology.

Cons: Dashboard only referencing tasks does nothing for people who don't use tasks. Would be nice to use for something else.

WorkStraight was a good product but did not have all of the features we needed.

Jun 22, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease of use, the customer support, and the free trial were very useful. The price point, as it is not per user, was competitive and attractive.

Cons: Our needs are very specific for this product. We are going to be using laptops and cell phones for our forms, so being browser based only was very restrictive for us and will not provide us with the service we need.

Overall: Insight into the options available as well as what software functionality I would enjoy in a paperless environment.

We decided to go with a different company, but this was our second favorite.

Jun 22, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I liked the user-friendly functionality of the software. It was very easy to figure out and very intuitive.

Cons: My technicians did not enjoy the app portion. The android app left much to be desired, that is once we were actually able to log on.

Researching Workstraight to store projects from Help Desk

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's great that I can clearly move projects from other software to WorkStraight. I love being able to view everything in one place.

Great software package for a small team

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use and the customization the most. The price was great as other solutions offered functionality I didn't need and a much heftier price tag.

Cons: The only issue I've had thus far is that i'd like to make some fields not required as they don't apply to my team's work. Otherwise, I may just have a learning curve with the software as I've only been using it for a month.

Good product needs more customization

Jun 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use for basic daily work order function. Clean interface with strait and to the point reporting. Great features for interaction with clients who submit work orders.

Cons: I feel there are not enough customization's regarding layout for the form. It would nice if you could have more features regarding the form layout

Overall: Its a cost effective way to have a in-house work order system that does most of what we need as a IT company

Helps a lot with streamlining our office's work process.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Pleasant, intuitive interface, fairly customizable, reasonably priced, quick response from customer service dept.

Cons: No dedicated mobile app, can't attach more than one file, lack of options for recurrent frequencies, no way to opt out of email updates for work orders, work orders should be more customizable (assign to more than one 'Customer' or 'Contractor, can't search/filter work orders when linking, etc.), no central calendar for all work orders...

Overall: Increased workplace efficiency and organization.

It is has been a great experience based on cost of the software.

Jun 22, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like the notification system the best. When a ticket is entered or changed a notification is sent to everyone that is assigned to the ticket.

Cons: I would like to be able to sort by field type. We have technology tickets and maintenance tickets. I cannot separate the two types of tickets when reporting. The reports need to be detailed by type rather than by a CSV dump.

Overall: We are able to keep up with all requests in one central location.

Best system available and a great value for the cost

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cost, flexibility, easily customized, web based access saves tremendous space on servers, intuitive user interface

Cons: Outside access URL not customizable and is extremely long and hard to disseminate. Not all fields on forms can be changed and end up just being wasted space.

Works okay. Website can be extremely slow.

Jun 22, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Keeps jobs in order. Allows prioritization and reporting. Would not be able to plan work week without it

Cons: Website can be clunky and slow at times. I wish that I could open it up directly onto the open work order page.

Very good, easy to use and customizable

Aug 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy
Web Based
Great User Interface

Cons: Nothing I can think of.

Overall: Everyone thinks it is very easy to use and simple to put in work orders. The support is also very good. Anytime I needed something I recieved a response is reasonable amount of time. I hope they continue to improve the software.

Kiawah Island

Aug 01, 2016
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: easy to use

Cons: Would like to be able to email to multiple emails, we get around this by setting up email groups.
would also like to assign someone to more than one group.

Overall: Very easy to use, Would like to be able to export the information by a date range.

Recommendations to other buyers: keep working on it, very good.

Vendor Response

by MindShare Design on August 04, 2016

Hi Maggie, Thank you for the great feedback. We hear you and will be adding these features in an upcoming release cycle. Reports are exportable by date range and this page will show you how: https://www.workstraight.com/usage/3/ Feel free to contact support with any questions and thanks again.

Catholic Parish Uses WorkStraight

Jul 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use, low cost

Cons: No preventative maintenance planning, unable to upload large files (like pictures)

Overall: We are a large Catholic parish with five properties. We use WorkStraight to manage our work order system. We went from managing the maintenance items from paper to using this online system. We've been very pleased with the ease of use and modest cost.

Recommendations to other buyers: Try it, you'll like it.

Vendor Response

by MindShare Design on August 03, 2016

Glad you are pleased with the software! FYI, there was a software update earlier this year. Now, each file upload can be up to 10MB in size. Hope this helps!

Lots of features for the price

Mar 10, 2014
5/5
Overall
5 / 5
Ease of Use

Comments: I signed up for the free trial and I was impressed all the different functionality the apps/stars had. Looks good too. Not bad...