NewChurchTek

You'reOnTime

5 / 5 38 reviews

Who Uses This Software?

Hair and beauty salon owners who care about their business and want to succeed but don't want to pay outlandish fees for a software package to guide them.


Average Ratings

38 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Pricing Details
    $19 single user $39 4 users $59 8 users $89 8+
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • NewChurchTek
  • www.youreontime.com/
  • Founded 2010
  • Australia

About You'reOnTime

You'reOnTime is the cloud salon software that won't leave you short. Whether you are a single operator or have ten staff working for you, our flexible, automated features will allow you to worry less about management and more about looking after your client's needs. From appointment booking with automated reminders and followups, to a complete point of sale system, email or SMS marketing, comprehensive reporting, dashboards and more, all in an easy to use and affordable package.


You'reOnTime Features

  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

You'reOnTime Reviews

Needs higher than 5 stars

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I searched and searched AND SEARCHED and had nearly given up on finding software so good, so complete and at this value for money. It was one of the last I came across after looking at and spending time with up to a dozen other packages. Then I found this and it kept ticking boxes and I was like I can't believe it..... It's got everything !!! And the tech support - unmatched in just about any software I've used (in any genre). I think this is because they are still small(ish) and growing and there is a very active owner developer. But this is super great as the response to requests is so quick and timely and EVERYTHING I've requested to be tweaked or added has been done !!! I can't speak highly enough of this software and it SHOULD DEFINITELY be on your shortlist to trial.

Cons: umm... umm.... nup got nothing. This does it all. When I first started trialling there were a couple of things as I say it didn't have or weren't suited for a large busy salon - but the developer has added these now.

An excellent simple to use diary and record system for beauty and hair (and other trades)

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, great customer support, relaibility, The flexibilty of the client records and diary functions is great, online speed is good, additional functionality and data recording is all that a small or medium sized salon could want

Overall: A full client record system plus an excellent diary system which is easy to use. The data records are excellent

Excellent value and great automation features!

Jul 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The layout is simple and clean - every option you need is readily available and customer support is the best I've experienced with this type of product. So many reports available to get you the past info you need and a full dashboard so you can watch how your days numbers are while it's happening.

Overall: Auto appt Reminders, online forms, online booking, marketing, inventory system

A MUST have in my business

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use and customer service

Overall: as a new tattoo and tattoo removal studio, we were looking for a CRM that does everything for us.

when i told my artists about the transition from a paper diary to this they were really hesitant and said it was going to be too difficult however after 5 minutes they both love it! avoids any double booking and so easy to confirm appointments and minimalise cancellations.

clients and staff both love the online forms for our client details and waivers. makes the whole process so much more professional and easy!

tech support has been fantastic at helping out with the setup after i made a few mistakes. the customer support we found was incredible!

we would recommend this product to any business that works on taking appointments and running multiple staff.

Amazing!

Feb 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just signed up, so far very impressed! They extended my trial so I can give it a good go, they answer all my questions so quickly at any time! And accommodate every need! The customer service is amazing! So far the program covers every thing I need! And more! Very impressed and complete won over by the staff customer service and ability to help out!

Excellent bookings package for small business

Jul 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would recommend this software to any business requiring a booking system, but particularly small businesses like mine who need an affordable, simple, easy to use solution.
I haven't used it to the extent I hoped yet, because my business is just starting up, but it has everything I need - appointments, products, discounts, vouchers, direct marketing etc etc.
What I like best so far about You'reOnTime is their customer service. Ask them a question and they will come back to you with a solution within a few hours. If you are requesting something that isn't possible, you will normally find it's added to the next update.

Highly recommended

Jun 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our salon started using You'reOnTime several years ago and we haven't looked back. Not only is it easily accessible, it's affordable and also very straight forward to use.

Using You'reOnTime to make bookings, look up clients etc couldn't be easier.
On the occasion we have required technical support, we always hear back quickly and our issues have always been resolved efficiently.

Would highly recommend (which I have already done!) to anyone who will listen.

Highly professional product with great support

Jun 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have chosen You´reOnTime based on other users comments and am really satisfied with the product. It is complex enough to allow advanced salon management for me as the owner and at the same time intuitive enough to be used by our staff from the first day of work. This program allows you to get transparent stats, manage your till in a time-effective manner and lets your staff plan the appointments so that everybody gets nice and neat daily schedule. The mobile app is very helpful when you are on the go. Also, the technical support is quick and very professional. Highly recommended!

Everything I need in one place.

Jun 23, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: A fantastic product to help manage my small home based salon. Easy booking system for my clients and a great business reporting tool for me.

Best Salon Software

Jun 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Make your life easier with youreontime software, you need this software to control your Salon. I came from IT background, and I have tried all other software. You will not have all features with reasonable price unless you use youreontime. Don't waste your time with other applications, use youreontime, promise you will be satisfied.

The software is easy to use and learn, the customer service is amazing, the response time was less than 15 min for all cases I have opened.

It has a marketing tools, which can help you to reach your goals in a very professional way.

I would recommend to try it for free (one month), and after that I'm sure that you will buy it.

At 4 Girls Beauty Salon (Dubai), we user youreontime and we are very satisfied with it.

Great program, awesome price!

Jun 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program had everything you could possibly need from online booking to handling your cash drawer, to being mobile. The best part is that it is user friendly and the layout is simple. The customer service is amazing and they are constantly making improvements. Love it!

The Best Business Investment

Jun 15, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The only thing stopping me from giving a five star rating is the fact I'm still in the process of adding hardware and it doesn't have a phone app (which I'm sure is in the works). This software is ease to use, has a great coding system, affordable and has amazing customer service. I don't care how amazing your software is, if they have terrible customer service it's consider a flop. They are very fast, understanding and patient. Something we are so not use to getting. All I can say, "I'm a life long customer".........Thank you You're On Time for being a blessing to my business needs.

Vendor Response

by NewChurchTek on June 15, 2015

Hi, You can access the mobile version at https://m.youreontime.com Craig

Love it, and the customer service!! A+++++++++

Jun 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's all great!!!!! No problems. Every issue I've had has been on my side, and customer service has helped me promptly on everything. It's is truly the best

We use You're On Time for our busy hairdressing salon located in Singapore.

Jun 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using You're On Time since we first opened our salon which began as a small business with just two staff members. We are now a team of 17 and with the growth of our business You're On Time has been with us every step of the way. We are based in Singapore and although there is a time difference, Craig personally replies to all our queries promptly and helps us with anything we need. The attention to detail is incredible and the customer service is second to none. The sms service has erased our problem of no-shows and all our stylists have the app on their phones so they can see the hours they are working and what upcoming appointments they have booked in. The ease of this software program and the fact that it stores all our information saves us so much time. We are so happy to be using You're On Time for our business and we are very grateful to Craig and his team for all their help and support!

Does everything I need to run my business efficiently and easily.

Jun 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using You're On Time for several years now. When I was originally looking for a system it was the only one that could offer everything I need.
It manages all my appointments and allows me to maintain thorough client notes. It is easy to navigate and fully customisable for my products and services. In addition, I can access it via my phone or iPad and it also interacts with my website and facebook page so clients can book their own appointments.
The customer support they provide is excellent. It has ranged from explaining how to use functionality to developing new features and has always been amazingly personal and prompt.
I recommend it to anyone who is looking for a system and personally believe it to be excellent value for money.

Best thing I did for my business ...

Jun 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was very scared about parting with our paper diary of 12 years - to go computerised with Your On Time!!
I need not have worried. The change over worked really well and even the most panicked members of staff were won over on the first day of use.
As a salon owner with 8 staff I feel safe in the knowledge that Advice and help is available at any time by the Your On Time Staff and they work quickly and efficiently to sort out anything you need.
It is the best thing I did and I am so glad I found out about this fabulous booking service.

You're on Time - a constantly evolving software tool for our busy hair salon.

Jun 14, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used YOT for the last 15 months and have seen it evolving as clients have asked for enhancements and additions to the software package. It is fairly intuitive to use and has plenty of reporting functions to help track sales and trends. The Customer Service provided by YOT is 5 star. They are always quick to respond and are open to suggestions to make changes to provide what clients require to help run their business.

Since I introduced the system to our beauty salon appointment taking has never been easier

Jun 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can manage appointments for all staff in both my businesses.
It is one of the most affordable I have come across and used.
I love the fact that you can add client notes at the time of making the appointment.
I find the support team very helpful and prompt.

Amazing affordable clever !

Jun 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Amazing software . The things that you can do with you're on time are phenomenal . Easy to use clear concise we love it and couldn't imagine changing . Customer service is second to none and all queries are dealt with professionally and super quick. There's nothing we don't like about it and we find new things on it all the time !

The staff works hard to fix your issues on the fly even it concerns a software tweak.

Jun 12, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was very hesitant about paying monthly for appointment software when I am a small salon with only two of us. I tried several programs before I settled on you're on time. They were ok but lacked several features that You're On Time offered. I was using a free program before and was happy with it for the most part but wanted to be able to check my schedule from anywhere and this was the one that had what my free program had with the exception of having a standardized chemical record card format. But the this did not outweigh the rest of what it had to offer and now I can check my schedule, my finances and everything from my living room or in the doctors office. The other ones looked at didn't have the customer service along with the flexibility of scheduling. One of the other softwares I was teetering on didn't allow you to double book without jumping through hoops and having to split a single service into three parts just to be able to double book. This one allowed this to happen but still warned me about it so it was the deal clincher for me. The only thing i found missing that I wish it had was a way to check you dailyincomewith one lick instead of having to go through the process of changing the default month to month date. Other than that, I'm extremely happy with my decision.

Very happy!!

Jun 12, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am very happy with this program.
I had a similar program that was not web based and I had much difficulty getting help when needed.
I have never had this trouble with You'reOnTime.
Easy to use.
Accessible on all my devices.
Fast help when needed or even with just a simply question.

Fantastic Product

Jun 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: You'reOnTime is the most user-friendly software I've ever used. It's easy to navigate and simple to understand. It is essential for keeping my business organized and my staff on time. The support team at You'reOnTime has been extremely helpful since the day I purchased the product. They helped me customize my settings to my needs, and anytime I've suggested a feature I could benefit from, they had it installed for me the same day. Their response time is excellent. I can't say enough positive things about this program! Thank you from the team at Shear Oasis Hair Design!

You're On Time has been the best move for Cloud 9 Day Spas!!

Jun 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are happy with You're On Time!
Very easy to use, very easy to learn for new staff!
Cost effective, this system gives us all the features we require at a fraction of the cost of other systems.
And the support team is amazing!!! I cannot say enough about this team! They are quick and we have answers and support immediately!!
I am a small business owner and am grateful for this wonderful team/system!!!!
Sincerely
Christine

Brilliant software

Jun 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've used You'reOnTime for 5 months and it's brilliant! It's really easy to use - new team members have picked it up instantly. Having the combination of booking software alongside the point of sale is so helpful. The You'reOnTime support team are always on hand which we are very appreciative of - thank you!

Fantastic Easy to Use Cloud Based Software

Jun 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using You'reOnTime for over 18 months now and I would definately recommend it to anyone thinking of moving from a paper appointment system to a PC. The cloud based software offers everything that a stand alone application would and at a fraction of the cost. It is an appointment, client data, sales, product, marketing and reporting system in one. There is also the opportunity to offer online bookings which is invaluable and makes your business open 24 hours a day to all your clients. The support is fantastic and very quick and they are always open to suggestions and improvements with constant updates. If you are still hesitant give it a go they offer a trial period which I found very useful. Don't hesitate it will be the best decision you have ever made.

Easy and Quick to Adapt to OUR Needs

Jun 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a Physiotherapy Practice, we have high expectations of any scheduling program that we use. It needs to be flexible, productive and efficient. We've found that You're On time is all that and more.

We have also made suggestions for improvements and have found that the people responsible for continually developing You're On Time are open and receptive to our requests. You're On time has grown and evolved along with our business!

Any queries or issues are responded to swiftly and without judgement, meaning that if we're contacting You're On time for an issue that turns out to be due to user error, we are not made to feel like we are incompetent.

We highly recommend You're On time to any small to medium sized businesses.

INDISPENSABLE!

Jun 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a invaluable product which has quickly become the backbone of my salon administration.
Having persuaded my partner to ditch the appointment book and come into the 21st century I was faced with a myriad of choices for appointment software.
I trialled a couple of other products which were soon discarded as they did not have a local messaging feature and thankfully gave You'reOnTime a go.
It's so easy to use and right from the start Craig and his team have been on the ball with any queries which we have had. The stylists love the ability to see their appointments in real time and the internet based system means that I can always book in a client wherever and whenever I like.
A great summary page enables you to see sales and a whole host of other information from week to week and also against benchmarks you set yourself.
Added to this the system is fantastic value for money and is constantly being updated (12 since we started 7 months ago).
I couldn't rate it highly enough!

So far So good

Jun 11, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Im liking it, little confusing but get help very quick.
few things that are easy and some hard.
would be great to have the text message for confirmations go out and then when they reply with yes the appointment turns green or if they say no then turn red. but thats nothing..
its very convenient when its online so i can access it from anyway :)
love how people get book online and even have it through facebook

Our Beauty Therapy Clinic loves YoureOnTime!

Jun 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I chose YourOnTime for my dynamic Beauty Therapy Clinic because of its affordability and inclusion of all the essentials features I was after such as; online booking, access from anywhere, reports, staff commission, unlimited staff numbers, more than one location, appointment reminder texts etc...the list is endless.

All of my staff have different levels of technology and computer experience, and we have all found YoureOnTime easy to learn and use. The program is straight forward, and I am not aware of any other similar programs that have all the features YoureOnTime does, let alone for the most affordable price.

I am a salon manager who travels and is often off-site doing makeup and commercial clients. YoureOnTime has made my role so much easier as it can be accessed anywhere through the internet, including on my phone. We use the site and app on an ipad and chromebook in the clinic.

The marketing component means our clients get reminder texts, and personalised individual texts we like to send. We have also uses the email marketing....and of course our clients love the loyalty points program most of all!

Anytime we have a question, or inquire about about a feature the YoureOnTime staff reply swiftly with detailed information or clear instructions if we need it. YoureOnTime is always having new features added and being improved keeping up with both technology and the industry we love.

Best CRM out

Jun 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I spent weeks and weeks researching and trying to find a CRM tool that ticked all my requirements. Finally I found You're on Time and I'm continually amazed at the ease of use, regular software updates, and exceptional customer service they provide. I was ready to hire a receptionist for my business but after purchasing You're on time it is actually like having your own receptionist doing all the work for you. Plus at a fraction of the cost! I recommend it all the time to other business owners. Nothing else on the market compares!

great app

Jun 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: when it goes wrong which is very rare they respond immediately. great not to worry about crashing computers. It also reminds you of your schedule great,

very good stuff!

Feb 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to use, right to the point, does everything we need!

The best software in the market

Feb 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has really helped our business grow. It helps us keep more in control with our clients. We trailed so many software but this was the best. Save your self the wasted time and just sign up with you're on time

Fantastic Salon Cloud Software

Sep 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have tried a number of salon software packages and this is by far the best I have used. It does everything and more. You can do everything in one place from booking appointments, running reports, sales, marketing and online booking, this has it all. I am sure there is a lot more I have not figured out yet. There are regular updates and improvements to the system which is fantastic.
I think it is excellent value for money and the customer support is fantastic.
Currently there are three packages available and I would recommend that more are implemented to cover the in between salons.
I would recommend this to everyone.

Great salon software at a great price

Aug 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I moved to this software last year and have been very impressed overall. At first I was hesitant with the company being based in Australia but the speed of reply to any emails was fantastic (bearing in mind the time difference from the UK) and that still continues. The software does all I need at the moment and I'm sure that I'll keep discovering new reports, etc. I am also very happy with the price. The software may not look as glamourous as some of my colleagues software packages but they are paying significantly more for their software and yet they do the same thing! I was also delighted when Craig took all my old software files and uploaded them for me because the format was causing me some problems. I'm yet to do an end of year balance but I am confident that it will be fine. I really can't find a con. A very happy customer.

Fantastic

Aug 29, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am just building my business as a reflexologist and Your On Time have been great and very considerate. The software is just great it does everything I need for my new practice so thank you and I will be recommending your On Time to The Assosiation of Reflexolosts please keep doing what you are doing thanks again. Thomas Romeo MAR Peterborough England www.foot-master.net

Youre on Time

Aug 29, 2014
5/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I really like using YoureOnTime, and recommend it often. It has all the features, and my staff members are able to use it. I like that it is constantly enhancing also.

Any feature that needs improvement, your feedback is listened to and the feature is sometimes even changed in response, or already in the process.

I find the voucher system still hard to issue and redeem

Vendor Response

by NewChurchTek on August 29, 2014

Thanks for the feedback Annalysse. Send us an email about vouchers and we will look into it.

Good product

Aug 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started using You'reOnTIme recently after looking at a lot of others and it was very easy to use and Ana from support always got back to us very quickly when we had ideas or problems.