Freshtix

Freshtix

5 / 5 10 reviews

Who Uses This Software?

Venues, Food Festivals, Music Festivals, Beer Festivals, Event Organizers, Fundraisers, Camps, Classes, Seminars, Luncheons, Conferences, Sports, Theaters and more.


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.90/one-time
  • Pricing Details
    Per ticket fee, paid by the ticket buyer or can be absorbed. Rebates avail.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Freshtix
  • www.freshtix.com
  • Founded 2014
  • United States

About This Software

Specifically designed for large music, food and beer festivals, venues and one-off events, the Freshtix ticketing platform has a war chest of tools designed to make the ticket buying process easy for users. For attractions, museums, botanical gardens, and other venues with a membership base, our platform's unique "member-match" feature offers your members ticket discounts applicable to their membership level while up-selling the benefits of membership to non-members.


Freshtix Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Freshtix Reviews

BEST Ticketing Site!

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: FreshTix is an amazing company to work with on event ticketing. I have been in the event business for 15+ years and have NEVER worked with a ticketing company that is a joy to work and talk with! Their customer service is the best, they are FAST in getting back with you and the most important in getting paid from the tickets that have been sold. They are so many ways to get paid so it's never an issue.

Then on the ease of setting up for a new event to sell tickets, and the feedback I have received from ticket purchasers as well, stating it's so easy to buy your ticket.

Steve Caldwell, Elevate Lifestyle (Owner)

Vendor Response

by Freshtix on February 11, 2017

Thank you Steve!

Freshtix is the best for event planning

Feb 06, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I am running a part time business planning weddings and parties and ever since I migrated our systems to use Freshtix we have definitely had an uptick in proven productivity.

Vendor Response

by Freshtix on February 07, 2017

Thanks for taking the time to review Freshtix Danny

FreshTix for our annual event

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used FreshTix for our small annual conference type event. Because our conference is serves as an educational event for ticketing professionals, FreshTix agreed to sponsor our event and allow us to use their product as a registration tool. We are very grateful that we were given this opportunity.

The tool was relatively easy to use. I setup the event within a few hours and was ready to ticket right away. I quickly was able to figure out how to setup promo codes, custom questions and more. I could easily pull reports, manage customer issues and more.

With all this being said, personally, our event can be a bit complicated with the need to provide special services for sponsors, exhibitors, etc. Additionally, because our event is business to business, many times the person registering is not the person attending and therefore we had to rely heavily on the custom questions which wasn't integrated well with the box office selling of tickets. However, I believe this has since changed. At the time, it had created the need for some extra reporting and work-arounds.

Overall though, the system was relatively easy to use. This system would work well for anyone that needs to ticket a relatively simple event. You could easily create the event and have it up, running and selling tickets on your site quickly.

Freshtix is great!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Freshtix made it easy to track ticket sales. Sales data useful information for marketing plans and targeting customers.

For your school fundraiser, go with Freshtix!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
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Pros: Easy to use customer interface.

Cons: N/A

Overall: Tapped on the link in our school's Facebook post about our fundraising event and the rest was as easy as 1,2,3! Nice to have the choice to print or show the mobile version st the door. Our parent volunteer had no trouble scanning my QR code. I forwarded the email receipt to my wife and one I bought for a teacher on staff who were coming separately and their experience was smooth as velvet. Couldn't be easier than Freshtix and they contributed proceeds from sales to our campaign. Awesome!

Recommendations to other buyers: Use it today!

Ticketing Platforms

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: User-friendly, analytics, the marketing aspect and layout of tickets.

Cons: building multiple package tickets within an event

Overall: Love Freshtix - we use the platform to sell tickets to our big outdoor events to smaller events like whiskey tastings as well as free/RSVP only events in order to capture data. Freshtix is user-friendly, cost-efficient and has a great team working behind the scenes to ensure the entire experience (from launch to event) is fail-safe. I would absolutely recommend Freshtix to anyone looking to host an event.

Recommendations to other buyers: n/a

Taste of Atlanta 2016

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After using Freshtix for several smaller events over the past few years, Taste of Atlanta made the move to Freshtix for the 3-day festival. We were completely satisfied with the overall performance of the platform, the individualized attention the Freshtix team provided and the detailed reporting available.

Taste of Atlanta is a large festival and includes single and multi-day tickets, General Admission and VIP pricing, as well as a tiered pricing structure. Freshtix handled the challenge with ease and provided responsive customer service with every step.

The customer platform is very easy to use. Setting up the event is simple and special requests were accommodated without a problem. If there was a function or feature that we needed to tweak for the festival, Freshtix made it happen.

Taste of Atlanta utilizes RFID wristbands and Freshtix managed much of the RFID program. Freshtix mailed wristbands to ticket buyers and communicated with them in a clear and concise, yet still fun, manner at every step along the way.

Freshtix also served as the main customer service hotline and the local, knowledgeable call center staff addressed all ticket buyer questions and issues, over the phone and via email, in a timely and professional manner.

In addition to being a fantastic, consumer friendly ticketing platform, Freshtix is also a great marketing partner. A dedicated Marketing Manager was instrumental in pushing tickets sales across multiple channels, from including the event in newsletters and blog posts to hundreds of thousands of subscribers to a comprehensive social media campaign to the implementation of an effective retargeting campaign to track and increase sales.

Finally, the Freshtix onsite ticketing team was integral to the success of the event. The well-trained staff not only sold tickets on site, but also managed and executed scanning tickets and wristbands for the thousands of patrons entering the festival each day, ensuring a great start to everyone's Taste of Atlanta experience.

Vendor Response

by Freshtix on November 14, 2016

Hello Stacy, Thank you for the kind words. We love working with you and your team too.

Bettie Cagle Review

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Onsite it has been incredibly simple to conduct ticket sales and scan in tickets that were bought in advance, even to those not trained on the software and learning day of for an event.

Overall: Freshtix has been an easy to use software system with excellent customer service and wonderful, helpful on site staff when needed.

Great Product to manage our charity event.

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: User Interface is clean, simple and intuitive. Both customer-facing and background admin are a pleasure to use.
No performance issue or system down-time.

Cons: None

Overall: I manage the technology component of an annual charity event, The Father Christmas Cup, which is a charity that benefits local families in the Atlanta Soccer community that lost a loved on in the last year.

We have grown from 22 players to over 800 in the twelve years since inception and the team managing registration were becoming overwhelmed by the number of people that they had to register, sign waivers and supply game-day shirts.

We implemented FreshTix in 2015 in the hope that the system would provide much needed relief to the game-day staff. If did, and so much more. From having people queued up 'around the block' we went to no more than a dozen at peak time. Further, we relized many other benefits;
o Using the 'custom field' capabilities of FreshTix, attendees were able to select their individual shirt size (previously it was one-size fits all)
o We were able to grow our mailing list
o We were able to send event updates to attendees
o We were able to sell raffle tickets before game day
o Management reporting on sales was extremely helpful

All of this at a very reasonable price.

Recommendations to other buyers: Custom reports via Excel download had proven to be a very useful way to slice and dice our event data.

Vendor Response

by Freshtix on September 02, 2016

Thank you for the feedback. We appreciate you taking the time to share your experience with other users.

Decatur Music Project and Decatur Stirs

Aug 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use.

Cons: Could use more pull down features perhaps?

Overall: Use the software for two events of less than 500 attendees. Easy to add events, logos, link to social media.

Recommendations to other buyers: None

Vendor Response

by Freshtix on August 24, 2016

Thanks Angie for the feedback. We look forward to working with you in the future.