TicketSource

5 / 5 266 reviews

Who Uses This Software?

Organizers of ANY size or type of event - in ANY size or shape of venue. Schools, Colleges, Clubs, Festivals, Theatres, Arenas, Charities, Churches etc... (No booking fee is applied to FREE events)


Average Ratings

266 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TicketSource UK
  • www.ticketsource.co.uk/
  • Founded 2004
  • United Kingdom

About This Software

TicketSource does everything the leading paid-for systems do - for FREE. Whether you're selling 10 tickets or 10,000, we offer a feature rich system for online sales, reporting and ticket management. Every event is unique and our customisation options let you tailor the software to fit your own event needs. You can outsource your telephone bookings to our call centre, set up in-house thermal ticket printing, manage entry with ticket scanning, work from a seating plan - and so much more.


Product Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Product Reviews

Hassle free experience from start to finish.

Jul 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Once set up, this software takes most of the trouble associate with ticketing away. The interface is fairly self explanatory and if things do get confusing the help site is both intuitive and informative.
There was no claim process, as soon as the event was over funds were credited to our accounts and there was a full detailed report regarding every transaction.

Cons: The initial planning is a little long winded. I would like the ability to customise the seating plan layout further. There's nothing wrong with the current set up, I'd just like to be able to configure it to look like my theatre.

Overall: Took away the hassle of ticketing almost completely.

Really simple and cost-effective

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy to use with lots of options to upload branding, download scanner apps etc if you want to go further. Also very reasonable fee per ticket and income was paid promptly.

Cons: Nothing to complain about! Interface is perhaps a little dull and could be more eyecatching, but then again it needs to work for a wide range of events.

Vendor Response

by TicketSource UK on June 12, 2017

Thanks for the kind words Bryony, we're glad we could provide you with the service you wanted. Don't worry about the interface, everything is being progressively updated to newer designs/technology.

Convenient, Useful, Easy to use.

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Useful reporting, quick and easy booking features and settings are easy to amend and use. Useful add ons such as wristbands and E-tickets, which is very helpful.

Cons: Not much in the way of 'cons'. I wish there was a summary sales report that broke the information down in one swift form. Including : Open Tickets, Sold, Comps, Unpaid.

Vendor Response

by TicketSource UK on May 08, 2017

Thanks for the review Will, if there's any way we can help or if you have suggestions for improvements - please don't hesitate to contact us!

Brilliant service and as a new customer I will be returning for sure

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Organised an " Audience with " Ticket Source were invaluable in making the event a huge success and as more people try the service this will become evident to them also .. thanks again

Vendor Response

by TicketSource UK on April 24, 2017

You're welcome Neil, glad the event was a big success. We look forward to working with you again in the future!

Non-Profit Event Tickets-Winner Winner

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TicketSource was easy to use from setup to cash out. I called support once and they were super helpful. The icons that I placed on our website were easy to use and attractive. This will be my go to program for ticket sales.

Vendor Response

by TicketSource UK on April 10, 2017

Glad to hear it, Kathleen! Thanks for the feedback.

User-friendly, pro quality ticketing site

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is comprehensively able to take care of all of my needs.

Cons: My previous criticisms were answered satisfactorily by customer services.

Overall: Ticketsource has all the functionality I could possibly want from a ticketing site, and is user-friendly to boot. I run uk based events and find it far superior to any other ticketing site I've used. The fees are reasonable, especially for higher priced events. Would thoroughly recommend.

Recommendations to other buyers: No... use it, it's great.

Vendor Response

by TicketSource UK on February 13, 2017

Great to hear that Mark - thank you for taking the time to publish your review.

Amazing Doesn't Cover It!

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used this company for the early stages., and it has just got better and better as time goes on. We've made some suggestions and seen them implemented which is great. Highly recommend this software to any event organiser.

Vendor Response

by TicketSource UK on February 06, 2017

Our organiser feedback has been invaluable. Thank you for contributing Lee, if you get any more ideas then please email them to: support@ticketsource.co.uk

Excellent ticketing experience for us!

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've just used ticketsource for our first event and it was a fantastic experience for our admin users and our clients using it to book the event. Easy to setup, simple to use and it has some great features too. The only two improvements I would suggest is with the free scanning app for iOS and Android where it was sometimes a 'hit & miss'. The other improvement could be with the 'refund' process where one can only refund in full and part refund requires ringing in to their support rather than having to deal with it ourselves online. But overall it was an excellent experience for us and we will certainly be using them again! Highly recommended!

Vendor Response

by TicketSource UK on February 03, 2017

Thank you for the suggestions Benoy, we're always looking for ways to improve our service and I've passed on the refund issue to Development for their roadmap. As for the scanning, if you could elaborate on the problem in an email to: support@ticketsource.co.uk then we'll take a look and see what we can change.

Excellent support from friendly team

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I use Ticket Source as I run the Box Office for a local amateur dramatics group. Whenever I have had any issues or queries and have e-mailed the support team, I have received immediate advice and in a language which I able to understand! Well impressed.

Vendor Response

by TicketSource UK on February 03, 2017

We're always happy to help Marian, thanks for taking the time to write a review.

Ticket Sales

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Ticket Source sells tickets for our Theatre alongside our own Box Office ,we find this works well for us as the tickets are paid for and the customers just pick them us on the night of the performance.

Vendor Response

by TicketSource UK on January 26, 2017

Hi Gillian, thank you for taking the time to review TicketSource. All the best.

REVIEW FROM THE ALBANY THEATRE, GREENOCK

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Ticketsource for a few years now and we are very happy with our experience with Ticketsource so far. Whenever an occasional problem has cropped up the staff have been very effective in assisting to resolve the matter in without delay. Keep up the goo work!

Vendor Response

by TicketSource UK on January 26, 2017

Hi Linda, thank you for your recent review. We're pleased to hear you're happy with TicketSource and that you have found our support team helpful as we always strive to offer great customer service. All the best.

EMG Ticket Sales

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Really good website for a range of seating plans with different prices. Also ability to set promo codes.

Vendor Response

by TicketSource UK on January 26, 2017

Hi Rachel, thank you for your recent review. It's great to read you've found the range of features helpful for your ticketing needs. All the best.

New user experience

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We do not sell a large number of tickets for our film club through the web but have found Ticket Source to be very useful for the members of the film club who want an online purchase. Reports are very efficient and timely to track sales. The website was quite easy to set everything up with a little bit of guidance from helpful staff there.

Vendor Response

by TicketSource UK on January 23, 2017

Hi Mike, thank you for your recent review. It's great to read that you've found TicketSource to be useful for you and your film club members. All the best.

Ideal solution

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a small/medium community theater with a flexible performance space and seating layouts. Ticketsource has proved ideal for our requirements. Volunteer Box Office staff have found the system easy & intuitive to use for bookings and administrators have found the functionality equally intuitive. And it's free!

Vendor Response

by TicketSource UK on January 23, 2017

Hi Liz, thank you for your recent review. It's great to read that TicketSource has been ideal for your theatre. Lovely to hear that your team has found the system easy to use too. All the best.

Belvoir Players

Jan 17, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: The one function that i believe is missing from the package is the ability to communicate effectively with our customers. We should be able to use the system and the data that is collected to communicate effectively with our audiences . Overall the booking system works effectively , the only issue we have is trying to to check the seats that are allocated by name and it is very difficult and long winded to establish this

Vendor Response

by TicketSource UK on February 03, 2017

Hi Shane, thank you for your useful feedback. We're pleased you've found the system to be effective for your needs overall. Did you know that if you click on the different sections (under Actions | Set Ticket Availability) and hover over your seating plan, you can see the individual bookings at-a-glance? For more information on this, please contact us via: support@ticketsource.co.uk All the best.

Excellent system and service

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The Helpdesk always responds promptly, and has either emailed instructions or led me through the process to resolve any problems I've had. Our ticket-purchasers say that the booking system is easy to use, and the telephone staff are always helpful.

Vendor Response

by TicketSource UK on January 18, 2017

Hi Dorothy, thank you for your recent review. We were pleased to read your comments about our team, as we always strive to provide excellent customer service to all our event organisers and their customers. All the best.

Amazing Box Office System!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used TicketSource for many years now, I have always found their customer service extremely helpful, the system is packed with great features and quite simply - it just works - very well!

Vendor Response

by TicketSource UK on January 18, 2017

Hi Paul, thank you for your wonderful review. It's great to have had you with us to see the system evolve over the years. We were delighted to read your comments about our Support Team, as we always strive to provide excellent customer service. All the best.

Consistent Great Service

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have always had brilliant service from TicetSource and I just wanted to say thanks for doing a great job.

Vendor Response

by TicketSource UK on January 18, 2017

Hi Lynn, thank you for your glowing review. It's lovely to hear that you've been pleased with the service as we always aim to offer excellent customer service to all our event organisers. All the best.

Thoroughly recommended - Great Customer Service

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using ticket source very successfully for a couple of years now. I am a small business that runs small scale events.

The most important thing for me is the customer service. When ever I have had a problem, you can get quickly through to a very helpful, real person, who understands the system and is more than willing to listen to what you have a problem and comes up with the solution or answer to your issues. I would thoroughly recommend them.

Vendor Response

by TicketSource UK on January 18, 2017

Hi Sandra, thank you for your wonderful review. We were delighted to read your comments about our Support Team as we always strive to offer excellent customer service to all our event organisers. All the best.

Great to Sell Tickets

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From beginning to end, I got great support from set up to end of performances, including my payment!! Very pleased!!

Vendor Response

by TicketSource UK on January 18, 2017

Hi Corinne, thank you for your recent review. We were delighted to read about your experience with our Support Team as we always strive to offer great customer service to our event organisers. All the best.

Easy to Use, very Professional Results

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Ticket Source is ideal for my purpose to sell tickets on line for an independent musician. It gives our fans a great alternative method of ayment.

Vendor Response

by TicketSource UK on January 18, 2017

Hi Elaine, thank you for your recent review. We're pleased to read that TicketSource has been an ideal solution for your ticketing needs. All the best.

So glad we chose TicketSource

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TicketSource offer a great service. We chose them because we operate reserved seating at several different venues and the programme allows you to create seating plans. All their staff are knowledgeable and helpful and don't make you feel an idiot! There is quite a lot to learn at first, but the it gets easier. We are now finding the reports on sales and who purchases very useful. Thank you TicketSource!

Vendor Response

by TicketSource UK on January 18, 2017

Hi Jane, thank you for your glowing review of TicketSource. It's great to read that you're happy with the system and have found our team helpful with any queries you have had. All the best.

Ealing Youth Orchestra

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We've been using Ticketsource for three years and have found it very efficient and easy to use. The numbers booking online have risen consistently.

Vendor Response

by TicketSource UK on January 18, 2017

Hi Christopher, thank you for your recent review. It's great to hear you've found our system easy to use for your ticketing. All the best.

So easy to use

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Perfect for small groups like ours. Enabling on line booking has been a real bonus for us. This has reflected in increased sales. Very easy to set up even for a complete novice.

Vendor Response

by TicketSource UK on January 13, 2017

This is the kind of situation we love to hear about - we've not just made your life easier but have increased your sales by offering more payment options! Thank you for the review Steve, the kind comments are always appreciated.

Excellent service

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Ticketsource for a few years now and, as well as the software working extremely well, the support from the staff is always second to none.

Vendor Response

by TicketSource UK on January 13, 2017

Hi Alan, Thank you for the review. We always appreciate the compliments - and I know the Support staff do too!

Ticket Source? 'May the Source be with you!'

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Just great. Soooo much easier to handle our box office. However would prefer instant notification of seats sold as we also sell them over the old telephonographic method!

Vendor Response

by TicketSource UK on January 13, 2017

Hi Richard, Thank you for the review, we appreciate the perfect rating you've given us and hope we continue to live up to that standard! If you'd like to integrate your own telephone box office sales, it's easy for them to use the in-house booking system to book tickets. This merges all your sales and prevents any issues with double booking. Or you're welcome to outsource it to our own call centre for free! We'll take all your bookings and queries, you can find out more on our brochure site: https://www.ticketsource.co.uk/

Does exactly what we want it to!

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: This is my choir's first experience of selling tickets online. Other choirs on Twitter recommended Ticket Source, so we gave it a go - and it's worked really well.
If I'm looking for any criticism - maybe the display style could be modernised a bit?

Vendor Response

by TicketSource UK on January 13, 2017

Thanks for taking the time to review us Christine, it's always appreciated. We've got a pleasant surprise for you in the coming months, as we'll be rolling out the first phase of our mobile update for our site soon. Watch our blog for more details!

Easy online ticket sales

Jan 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Using Ticketsource has allowed us to expand into online ticket sales, which is not something we would otherwise have been able to do. The flexibility of charges (allowing a fixed charge, a percentage of the ticket, etc) allows us to ensure customers are not burdened with the complete cost of using the service.

Vendor Response

by TicketSource UK on January 13, 2017

That's great! Thanks Richard, glad you're loving the flexible pricing schemes we offer. We're always seeking new ways to add value to our services and love feedback from our Organisers. If you've any suggestions on how we can improve further, make sure to get in contact to let us know!

The Heron Theatre uses Ticketsource

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Ticketsource has proved to be an excellent ticketing process for a small rural theatre run entirely by volunteers. Most custmers find qthe online booking easy and Box Office staff have also learned the system quickly. Support when needed is very quick.
Highly recommended

Vendor Response

by TicketSource UK on January 13, 2017

Hi John, thank you for taking the time to support us by writing your review. It's nice to hear that your patrons are loving it too :) If you have any suggestions on ways we could improve our service or features - just drop us a line.

pretty good service

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Pretty easy to use once you delve into the programme, lots of options for information gathering which is useful, fairly dear I think though.

Vendor Response

by TicketSource UK on January 13, 2017

Thanks for the review Jo, great to hear you've gotten on so well with the system! If you're worried about pricing options, then we might have a surprise for you soon - watch the blog for more updates!

Simple and effictive

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: A simple system, ideally suited to a small amateur drama group, with limited human resource, expertise and money.

Vendor Response

by TicketSource UK on January 13, 2017

It's great that you're getting so much out of the system Dick, thank you for taking the time to write a review for us. We do appreciate your support!

Tickets with ease

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to use Ticket source and get tickets. Very easy to call off reports and check sales as an administrator. I can highly recommend it.

Vendor Response

by TicketSource UK on January 13, 2017

Hi Pat, thank you for your review. It's great to read how easy you find using TicketSource and that you are pleased with how the reporting system is functioning for you. All the best.

Brilliant!

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Used Ticketsource for all our ticketing for past 3 years. Brilliantly designed, its ease of use both for the venue operator and online for customers is outstanding. Customer support is the best I've had from ANY software/IT supplier. In my years as a venue manager I've operated numerous ticketing systems including BOCS (!), Databox, ENTA, and others. Ticketsource is streets ahead of them all!

Vendor Response

by TicketSource UK on January 13, 2017

Hi Martin, Thank you for the kind comments - it's great to hear about your experience, especially when it comes to our Customer Support. I've passed your comments on to our Support team as I know it means a lot to them too. We look forward to working with you for many years to come.

Searching in TS is rubbish

Jan 12, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I just searched for classical music events near Chester in the NW and came up with lots of opportunities to jump in a swimming pool in Huddersfield!! Even giving a venue still led me to the splash pool!

Vendor Response

by TicketSource UK on January 13, 2017

Hi Berkeley, thank you for your useful feedback. The release of our overhauled search engine is imminent. Watch this space!

The Comedy Clubhouse

Jan 12, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: The purchase process is cumbersome for our patrons. The site hangs at the point of purchase locking up tickets at the worst time as people make multiple attempts. Many, many, many fields and dates reflect London standards and not the US. Specifically, reporting draws inaccurate information because it will juxtapose the month and day. So will searching. Great features, good pricing, but a very buggy platform.

Vendor Response

by TicketSource UK on January 13, 2017

Hi Mike, thank you for your useful feedback. We¿re always looking for opportunities to improve our service. If you¿re able to provide us with specific examples where you feel the service is underperforming then please drop us a line via our <a href="mailto:support@ticketsource.co.uk">Support Team</a> and we¿ll be happy to review the issue. All the best.

Greta customer support!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The customer support is great! - I made a few errors/needed help a few times. I rang the helpline and spoke to someone every time who talked me through any problem without being patronising to a noncomputer person! I have now used ticket source for 2 events (Musical Theatre shows.)
I will be using the site again and recommend it to everyone I know! - Thank you.

Vendor Response

by TicketSource UK on January 13, 2017

Hi Jennifer, thank you for your recent review. We were delighted to read your comments about our Support Team as we always strive to offer excellent customer service. And thank you for recommending us too! All the best.

Couldn't ask for more!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: An absolutely TOP QUALITY company - have been using TicketSource for around 6 or 7 years now and have watched it grow and evolve. If I have had any queries or issues, their customer service has always been absolutely brilliant and it's great to see the features and options grow and grow.

Vendor Response

by TicketSource UK on January 13, 2017

Hi Chris, thank you for your glowing review. We're delighted to have had you with us over the years to see the system grow. It was lovely to read your comments about our Support Team too as we always strive to provide excellent customer service. All the best.

Very Easy to Use and Comprehensive Package

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Cannot praise this software enough. Have used for three years - (15+ shows).
Bookings are up and direct internet bookings are growing.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Peter, thank you for your recent review. It's great to read how easy you find the system to use and that customers are enjoying the convenience of booking online. All the best.

Great website support

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ever patient and helpful support staff, online how to guides and easy to follow directions. Thank you ticket source staff

Vendor Response

by TicketSource UK on January 12, 2017

Hi Pauline, thank you for your recent review. We were delighted to read your comments about our Support Team as we always strive to offer excellent customer service. All the best.

Ticket source helps small promoters

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: In general ticket source is easy to use, but putting information about up coming shows on the site can be quite laborious with a lot of repetition between shows . Once this part is done, the rest is easy

Vendor Response

by TicketSource UK on January 12, 2017

Hi Juliette, thank you for taking the time to review us. We've tried to speed up the monotony with the 'copy' feature that lets you copy and edit an existing similar event. But I'm glad TicketSource is making your life easier in all other respects.

The best move we've ever made

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We took the decision to go with ticket source a few years ago and have never looked back since. Professional in every aspect and so easy to use. We don't yet use the "Scan" feature (as we haven't really needed to) but i can imagine this being a real winner with bigger events.
The report facilities are also fantastic. Never had any problems whatsoever and I would recommend TicketSource to anyone...!

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Shaun, it's lovely to see someone as enthusiastic about our features as we are. If you have any suggestions for features or improvements you'd like to see, get in touch with us!

Ticketsource

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Good over all experience.....Can be a little fiddly and a touch expensive for small groups.....But you do get great service and help for that cost.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the review Carl, always great to hear feedback from our Organisers. If you've got any suggestions for how we can improve the system, please do let us know! We're always eager to gather new ideas from our clients. Email us on: support@ticketsource.co.uk

Great work all round!

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Fantastic service with a sensibly designed and easy to use the system. Excellent re-tweeting as well much appreciated.

Only small suggestion for improvement would be the ability to edit multiple items (for example if you want to change the pricing of a category being able to do this in one rather than go through each date and change).

Otherwise brilliant!

Vendor Response

by TicketSource UK on January 12, 2017

Hi Kat, thank you for the review. We've had a few requests for this feature and it is something we can do on your behalf if you've a large (10+) number of events that have to be changed at the same time. If you've any other suggestions on how to improve your experience, do send us an email and we'll make sure the development team hear about it: support@ticketsource.co.uk

Sunart happy

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I have always found TicketSource easy to use and navigate. Customers also find it easy and on the few occasions I've needed support it's always been there.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Eoghan, I'm happy your customers are finding it as easy as you are. If you have any feedback on the system that might contribute toward the development of new features or the revamping of old ones - then get in touch and let us know!

Great website and great customer service!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Always so good on the phone and taking time to help you if you have specific requirements/setting for your event. Love the overall use of the website!

Vendor Response

by TicketSource UK on January 12, 2017

And we're always happy to help, Eliza. If you've got any suggestions on how to improve the system - we'd love to hear them! Just email us on <a href="mailto:support@ticketsource.co.uk">support@ticketsource.co.uk</a>

Warminster Athenaeum Centre

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Superb support and it's easy to setup events while keeping control of every aspect of adding events or differing leves of pricing and even hidden discounts if you need that option.
It is worth getting to know the FAQ section as all the answers are in there.
You will go a long way to find anything as good as this .

Vendor Response

by TicketSource UK on January 12, 2017

Cheers, Keith. And we're always happy to chat too. Thank you for taking the time to write a great review!

TS Review - Brewhouse Theatre, Taunton

Jan 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Customer Service staff are always extremely helpful and knowledgeable, keen to help and responsive to our issues.

The software is easy to use for our box office volunteers, the only drawback is the limited reporting features. Our Chief Exec would love a system that allows more analysis of sales, demographics and sales patterns...

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the great feedback Alan, I've passed your comments on to our Development team. We're currently looking at a revamp of the reporting system and if you have any specific requests aside from the ones you've mentioned - we'd love to hear about them!

We are a charity who doesn't use TicketSource much but when we have there have bee no problems.

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We only use TicketSource for selling tickets to events. These are fixed price entry tickets so have never used seat allocation systems, graded ticket costs etc.

On the occasions we have used it the system has not let us down.

Vendor Response

by TicketSource UK on January 12, 2017

Cheers for taking the time to write a review Kate, I'm glad everything is going smoothly on your end. If you have any questions, do feel free to contact our Support team

Chichester Cathedral

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Following the closure of our in-house box office, we needed to find a reputable ticket agent that could offer a cost-effective ticketing solution and whose software was continually updated in line with developing technologies.
Ticketsource provides all this.
The website and back office is very easy to navigate. Purchasing and selling tickets is a quick and painless process, and the software design very user-friendly.
The software provides real time reporting and the provision to sell tickets in-house when required.
The customer support is outstanding. Issues are resolved immediately and instruction when given is systematic, clear and precise.
I would recommend Ticketsource to any event organiser.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Kay, that's a great review. Hearing how much easier it's made your job is exactly why we're so driven to make TicketSource the best choice on the market. Cheers!

Haddo House Choral and Operatic Society

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: As a new user I found the whole package very easy to use and straight forward. When I needed help over phone the response was quick and very helpful. It seems ideal for our purpose.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Christopher, I'm glad to know we were able to help you out in a timely fashion and I know our Support team are very grateful for the compliments. If you have any suggestions for ways to improve the system, then get in contact with us and let us know: support@ticketsource.co.uk

Outstanding piece of kit

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This is the first time we haver used Ticket Source for our dance productions and we will certainly be making you guys our no 1 source for selling tickets.

Not only is the functionality very good, but its very easy to use too!

I had to call the Customer Service line a number of times and each time the service was superb. Every team member was professional, knowledgeable and very patient! Well done Team Ticketsource!

Vendor Response

by TicketSource UK on January 12, 2017

We're always glad to help Sue - thank you for the positive feedback. We look forward to working with you again in the future ¿

Superb UK based Ticketing company

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We run a 50 event community arts festival and avail ourselves of their free service. They have listened when we say we would like new features, their UK based helpline is prompt and speaks everyday language that is easy to follow. Thank you for making our events go so smoothly

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for your feedback Jonathan, both to our Development team and on Capterra. We're always receptive to new ideas and love it when your Organisers feel more involved.

Good helpdesk

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have had to call the helpdesk once or twice, and they are always sympathetic and as helpful as they can be.

Vendor Response

by TicketSource UK on January 12, 2017

Glad to hear you're happy with our service Liz, it makes it all worthwhile ¿

Nailsea Community Christmas Fair skate rink tickets

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Some people thought we were wrong to sell our tickets online - it was the best decision, relatively straightforward but from the organisers point of view, easy and less time consuming.
We had a few issues setting out the different times and numbers - for example the penguins for little people and the disabled chairs - and have learned a lot for this year.
Yes, we will use them again - we now know where to get support and help.
The tickets looked lovely - we got them sponsored which helped towards the cost...2016 learning groove, 2017 learned!
Thank you TicketSource.

Vendor Response

by TicketSource UK on January 12, 2017

That's great to read Carol, thank you for taking the time to write your review. We've worked hard to find new ways in which Organisers like yourself can customise their experiences - and I'm glad the custom ticket stock was something you loved. If you have any other ideas for the future, do let us know!

Charing Players

Jan 12, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I did have some problems inputting the details of our production but I am of an age where technology is not second nature. However the previous administrator rang you and got everything sorted.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Valerie, thank you for your review. It's great to hear that everything has been sorted now. All the best.

General review

Jan 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: The customer support was great, I especially liked the fact the team could view how I had set up our event page and provide step by step advice. The FAQ's on the website were helpful too.

I often found it difficult to find the right set of data and became confused at times when trying to understand the difference between two data sets eg. sales report, the front of house report, price category report etc. However, whenever I had a query, customer service was always available to take my call.

One suggestion for improving the system would be to have a function where customers who buy tickets can be directed to share their purchase on Facebook or Twitter.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the review Hannah, it's great to hear how you've made use of so many free features. We've actually had the ability for customers to share their purchases implemented for many years! When the booking is completed, we present them with three social media options (Twitter, Facebook and G+) to encourage them to share with their friends. If you'd like to learn more about our purchasing features, feel free to chat to one of our Support team and they'll walk you through the process.

New user of the Ticket Source system

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had to set up our own system in late summer following the closure of our previous outlet and as Ticket Source had come highly recommended to us by a smaller user we decided to try it. The system is easy to set up, even for the complicated ticketing systems we need for some venues. Once in place, it is easy to adjust and, more importantly, our end users find it easy to use. The reports are excellent and one key area we have never been able to look at in detail before is our marketing. We are now able to target the right places for marketing our events to ensure maximum take-up of tickets. Overall we are very happy with our first few months of using Ticket Source

Vendor Response

by TicketSource UK on January 12, 2017

That's a great review Alison, thank you for sharing. We're always eager to hear feedback and if you've got any suggestions on features you'd like to see - feel free to let us know!

A good experience

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: First time use for us. Really good personal technical support. Don't change it!!
We had been looking for this type of service for some time. One are that could be better is the pre-population of the database with member data. This is a small point overall

Vendor Response

by TicketSource UK on January 12, 2017

Don't worry Graham, we're never planning to change our Support services. Not when they earn us great reviews like this one ¿ If you'd like to upload your own member database, we've recently added this feature! https://www.ticketsource.co.uk/blog/import-your-customer-list-with-ease

Good but customer service could be improved.

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: I find you site easy to use once you know what you are doing but it would be nice if there is a guide on how to use Ticket Source. If there is already one, I couldn't find it so you might want to make it easily accessible especially when people first sign up.

Also, the charity I work for doesn't have a credit card so it's a bit more difficult for us to get the ticket paper. We can get it but only by ringing up and asking for an invoice. I did this but no invoice came so I had to chase it, which just added time onto my busy plate.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Annabelle, that's great feedback. We do have some tutorials available but we'll have to see how we can promote them better. In the mean time, we're always happy to walk you through any aspect of the system you'd like to learn more about. Get in touch via email, live chat or over the phone and we're happy to assist you. Our Support team is full of event experts and you're always welcome to draw upon them if you have a question!

Ticketsource

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: A very simple to use system, events are easy to set up, the tickets look very professional and the report functions are very useful.

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for taking the time to review us Sophie, glad to hear you like the system. Cheers!

An easy service to use

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a really easy service to use and we have noticed over the last 2 years more of our customers using the booking service.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Fiona, thank you for your recent review. It's lovely to hear how easy you have found the system to use and that more of your customers are enjoying the convenience of booking online. All the best.

A great ticketing company!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is the second time we have used TicketSource and this time round it has been great! Last year we had a couple of problems that didn't help the way we handled our tickets but we went back with ways of how they could improve and their technical team worked together to help us. With their help we were able to sell our tickets with no problems at all. The back of house system worked really well for us, as a company we sell lots of different ticket types and its important to be able to pull off reports, check customers details and doing this with TicketSource was very easy. If we had any questions or were struggling to set up the event the customer support was brilliant and very helpful! As we are a seasonal event we only use TicketSource for a certain amount of time but we will certainly be returning to use them again. Highly recommend!

Vendor Response

by TicketSource UK on January 12, 2017

Hi Rihanon, thank you for taking the time to review TicketSource. We were delighted to hear that the problems had been resolved in order for you to be able to use the system with ease. It was lovely to read your comments about our Support Team as we always strive to offer excellent customer service. All the best.

Excellent Customer Service. Always polite and willing to help.

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Would be helpful if box office stayed open until the start of the performance to cope with people coming in the door.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Molly, thank you for taking the time to review us. If you'd like to sell tickets up to the moment, then it's possible to set online ticket sales to go off as soon as 1 minute before an event is due to start. This allows customers waiting in line to use our self-service portal to receive an email or SMS text ticket for the performance. If you'd like assistance finding and using these settings, contact our Support team and they'll be happy to assist you. https://www.ticketsource.co.uk/contactus

Excellent ticketing system

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've used this system both as a buyer of event tickets and as a manager selling tickets for a show. it's a simple, easy-to-use system which works really well. the set up process takes no time and it's designed to be accessibly to even informal settings like a family garden party. Fantastic and supportive staff check that you are doing OK. I recommend them highly.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Hilary, thank you for your recent review. It's great to hear how easy you have found using the system, and that you've experienced both sides of it as an event organiser and as a customer. All the best.

Great service

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is an easy to use service which supports our need to sell tickets at a variety of Venus. Ticketsource provide fantastic, responsive customer service.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Beth, it's great to know it's working out so well for you. And we're always happy to help if you have any questions!

Does what it sets out to do! Professioanalise your ticket selling.

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Has made our ticket selling so much easier and helped to increase our sales. We rarely sell tickets on the door any more. Highly recommend this software.

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for the positive review Richard, great to hear it's been so successful.

Harlow Chorus Concert Ticket Sales

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Ticketsource is, on the whole, easy to use in order to add concert details and update any changes to details as necessary. I'm not so happy with the recently slightly changed formats of the Daily Summary sent by email but am getting used to that. If I've encountered any problems, technical or otherwise, customer support is excellent - helpful, speedy and efficient.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for taking the time to write a review Kathleen. I'm glad you're happy with the system. If you could contact us about the Daily Summary changes that would be helpful as we haven't made any changes in a long time and would love to know what the issue is! It may be we can help you out.

An excellent service.

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ticketsource provide an excellent service. The software is easy to use, and ticketing can be set up quickly for an event. Customer service is first class and the charges are reasonable being based on the value of the tickets sold.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the compliments Eric, they're always appreciated. It's nice to hear everything is going so well.

Making Ticket Management Easy

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: We have been using the system for nearly a year to keep a track of our school performances. The system allows us to know exactly how many people we are expecting with ease. No more sitting for hours making paper tickets that are then binned.

Tickets can be allocated seating or non- allocated, Tickets can also be scanned in on the night which is great for generating a fire register.

Great system, and we shall continue to use it for the foreseeable future.

Highly recommended

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for the positive comments Darren, we hope you'll be with us for many years to come!

Excellent free ticketing for small venues

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: We have increased our ticket sales since we started using TicketSource. It's very easy to use and our customers appreciate being able to buy tickets at a time suitable to them

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for the review, we're glad your customers are finding it so convenient!

Ticket Source - Burgess Hill Girls School

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Quick and easy way to setup and repeat regular events. Simple layout with password control where necessary.

Good statistics and reporting.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Tim, thank you for the compliments. It's great to hear your feedback.

Ticketing made easy

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Every feature we required, easy to use interface and guidance, fast site, great pricing, nice looking front end for customers.

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for the review, we always appreciate the feedback on our features.

Overall Very Good

Jan 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The website is easy to use and offers a comprehensive range of features. Some of our customers struggle to buy tickets when accessing the website from certain devices, though. It would be really helpful in it could be possible for customers to buy tickets from mobile devices as well as desk tops. It would also be helpful if we could arrange refunds when necessary, rather than having to email for support.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Mark, thanks for taking the time to publish your feedback. You'll be glad to know we're working on a new mobile friendly design - this will be rolled out in phases so watch the blog for updates! If you'd like to refund a ticket, it's already possible for you to do this from the back office. You can read how to do so here: https://www.ticketsource.co.uk/kb/managing-bookings/refund-a-booking Let us know if there's anything else we can assist you with.

New user who could not be more pleased.

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have recently started using Ticketsource and could not praise them highly enough.
From first contact they have been patient and supportive answering my endless questions. The product is easy to use for both myself and my clients. The functionality is great offering clear reports for FOH and finance.

In a word, perfect!

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the great review James, it's lovely to hear you're getting so much out of the system.

Makes my life so much easier

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Prior to ticket source I would have to process cheques and cash for courses and events. Now ticket source looks after the payments life is so much easier

Vendor Response

by TicketSource UK on January 12, 2017

We aim to please ;) Thanks for taking the type to write out your feedback!

Great App, Easy to use.

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The app seems to drain device power at an incredible rate. But other then that a great app. Was very impressed with all the features, being able to sell your own tickets and having them all on the same spreadsheet for ease and speed front of house. Back of house reports were quite comprehensive for what we needed them for.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Marc, thanks for the great review! Sorry to hear your phone struggled. Unfortunately, using the camera does tend to impact battery life. That's why we provide our own professional scanning kit for hire - charged and pre-configured for your events. If you'd like to know more, you can find details here: https://cdn.ticketsource.co.uk/docs/pdf/TicketSource_Scanner_Kit_Hire.pdf

Taking the stress away

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customers tell us that it's easy to book online through ticket source. I love the daily updates - we know if we have to market more urgently. Also, we have a database for customers who book and this is helpful.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Helen, glad to know your customers are as happy as you are with the system :D

Live Music!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've been using Ticketsource for nearly four years with a Live music project in the Yorkshire Dales. the system allows multiple venues to be stored so setting up a gig is as simple as copy event and change the band name. I use a bar code scanner at event which makes entry easy and looks awesome. most of my guests just use the home printed tickets and the system alerts if someone tries to cheat. Support is great, but hardly had had to use it. it works best with wifi access at the venues but can be ran off line if down loaded once online ticket sales close. A great advantage it that cash sales pre event can be entered free of charge for those guests without internet. The only disadvantage is the sales payment is not made until the Wednesday after a weekend event which effects cash flows if you have a expensive band to pay on the night. In conclusion its a fab system which is easy to use and sell tickets online, hopefully I will be using Ticketsource for years to come.

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for the in-depth review! It's great to hear your feedback on our features. If you've any suggestions for the future, do feel free to send us more to: support@ticketsource.co.uk

Great resource!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy and such a useful way for us to run our box office needs, glad we discovered it and will continue to use for all our shows

Vendor Response

by TicketSource UK on January 12, 2017

Great to read your feedback Geraldine, and thank you for the positive comments.

TicketSource for an Amateur Orchestra

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We at Havant Orchestras and several other local ones use TicketSource as an on-line platform for ticket sales. Once a venue is set up on the software it takes less than an hour to enter the details for a new event there. The takings from TicketSource sales have always come through to our bank account within 2-3 working days after a concert.St

Vendor Response

by TicketSource UK on January 12, 2017

Glad to hear both yourself and the other local organisations are getting on so well with the system Stuart. Thanks!

Great piece of software

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: After a quick call to Customer Support, was up and running. It keeps track of all your sales and provides any report you can think of. Scanning tickets in was a doddle and the whole process gave us a professional appearance to the audience. Without doubt, we will be using the system for our next event.

Vendor Response

by TicketSource UK on January 12, 2017

Congratulations on your first event with us, Vince! Good to know you're making good use of our free Support and thank you for the positive review.

The best in the business

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: A few years ago we reviewed all the options and choose TicketSource as the best. Since then they have grown and we continue to be confident we made the right decision.

Vendor Response

by TicketSource UK on January 12, 2017

Glad you're happy with your choice Tim, we're proud of our system and comments like yours help us know we're on the right track.

Ticketsource free a k

Jan 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Good app used lots of times now has made a lots earlier now to sell tickets online as well at the ventue

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the review Linda, great to hear our app is working out well for you!

We Learned Along The Way

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Comments: We use the facility for an AmDram group of volunteers. A way of capturing sales by credit cards. I have learned to reserve tickets until paid for rather than issuing them as sold. It helps massively at the box office for the person to know who to collect money from 'on the door'. But we would highly recommend the service as easy to set up, easy to use

Vendor Response

by TicketSource UK on January 12, 2017

Thank you Rick, great to know you're finding Reservations an easy and productive process. If you've any questions on how you could use the system better, feel free to contact our Support team.

Doncaster Little Theatre

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Ticket Source is easy to use and understand. The instructions on each section are clear and using the booking software is easy

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the positive feedback Heather. We really appreciate it :)

Great site!

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Such a great site to use, easy to navigate and easy to sort ticket sales out. Also very prompt with payments after.

Vendor Response

by TicketSource UK on January 12, 2017

Love the positive comments Joe, we do aim to please! Thanks for taking the time to write out your feedback.

TicketSource is a great solution for semi-pro events

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Over the years I've used several websites to provide ticketing for small scale events I've been involved in. TicketSource is by far the best solution. The interface is fairly intuitive. Creating new events, for a play with numbered seating, a cinema screening or a poetry event with more casual attendance was straightforward and the results were attractive. It was easy to interface the site with our theatre website via HTML code. It is also excellent for filtering the customer data for marketing purposes.

Vendor Response

by TicketSource UK on January 12, 2017

Great review Gareth,thank you for going in-depth into the features you used. We've worked hard on our free features and it's great to hear from an Organiser that can compare them with other companies.

great overall but room for improvements

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Great back end functions etc but interface is a little ugly especially on mobile devices. Wish could bulk update events, i.e. if change general terms and conditions, it's very painstaking to indiv modify each upcoming event. We really use the public facing ticket remaining function, it would be great if this was visible on mobile view and not just desktop.

Also mobile view doesn't work if trying to refund a customer, the boxes all overlap so you can't click them to check bookings. this would be handy when checking a booking at the box office where we don't have a PC.

if you add an extra date to an event which is already on sale, you want to copy it to keep all the info.. if you copy it , there is no way of indicating which is the copy (to then change the time and date) it's way too easy to change the time and date of the original event that already has tickets attached so involves lots of going back and forward.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for taking the time to add your feedback Amber, it's always great to have suggestions on what to improve next. I've passed these comments on to our development team to review. You'll be glad to know we're already working on a full mobile site re-design that will be rolled out in phases. Watch our blog for updates!

Penarth Operatic & Dramatic Society

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a society we started using TicketSource a few years when we started our website.
We were told about it by another local company ( Concept Players ) and I was charged with finding out what they could for us. I went to the website and the site was simple and informative and within minutes I had all information for me to advise the committee about it. The commttee deceided to use them and I was instructed to to go ahead and I then went back to the website and within minutes I had arranged an account and it did not take long to get our tickets online. The tickets sell well and we can get all the information about our ticket sales and at the end of the sales period the money is transfered to our bank account with no fuss.
It would be fair to say that they offer a first class service with no fuss and if you need any help then it is only an email or phone call to get it sorted.

Vendor Response

by TicketSource UK on January 12, 2017

Great review Michael, thank you for taking the time and sharing your story.

Charney Church

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: On the whole it's really good. Ticket bookings (ie when they are paid for) works better than reservations. When I reserve tickets it doesn't always send a "reservation e-mail" to those making the reservation and it is difficult to change a reservation to a confirmed booking. I now get around it by completely cancelling the reservation and starting a new booking, this does however make the reports a little confusing and take a little more time than I would like. Your customer service team is spot on though. They are great.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the feedback Pam, it's always appreciated. I've asked our Support team to look at the Reservation issue. They'll be in contact shortly and we'll see if we can get that ironed out for you :)

Useful ticketing system

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: We are a small singing group using a small local theater for our performances. We sell most of our tickets via TicketSource and have found their system invaluable, especially for a small group like ours with few resources. The system is easy to use, both for us as a group, and for our audience, and we now wonder how we managed without it in the past.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the great comments Alan, I'm glad we've managed to please both you and your customers! We designed the system so it would to appeal to any size of organisation - large or small - and your success story helps assure us we made the right decision in doing so.

Super, Smashing, Great!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: What a fantastic service. The site is professionally run and customer service is second to none! Would highly recommend!

Vendor Response

by TicketSource UK on January 12, 2017

Thank you so much for the positive review Mike! Good to hear you're happy with your choice.

Awesome service

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using TicketSource for our theater now for 3 years but just recently started using it for all of our productions. The changeover was smooth, it's easy to set up, customer friendly and the customer service has been exceptional.

Vendor Response

by TicketSource UK on January 12, 2017

It's nice to hear you're doing well Chris, thank you for taking the time to add your feedback. I hope you're with us for many more years to come!

Ticket Source is Fantastic

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We signed up to Ticket Source 12 months ago. The customer support is amazing, I cannot tell you how many times I have rung to ask questions. The great thing is that you get to speak to someone who really understands the product and I have yet to have an unanswered question. Everyone without fail is helpful and friendly and immediately understand your needs. I would not hesitate to recommend Ticket Source!

Vendor Response

by TicketSource UK on January 12, 2017

It's always great to hear about positive experiences from our Organisers, thank you for sharing Gill.

Great Box Office Service

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used TicketSource for the last few years for our twice yearly drama productions. The system is very easy to use and the majority of our audience members are very happy with the service.

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for the feedback Anna, I'm glad to hear you're happy with the system :)

Excellent service for amateur theatre groups and more

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using ticketsource for 5 years or more and although I review alternative services often, I can't find anything better out there. I would even recommend it for professional organisations but certainly for amateur theatre groups like us and several similar groups in the area use it on my recommendation.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Dale, it's great to here we're holding up well against the competition. As a long term customer, we'd love to know if you've any feedback about our system - just drop us an email if you have any suggestions!

A brilliant answer to a question we didn't know that we needed to ask

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Occasionally we have the opportunity to sell car park spaces for events and Ticket Source has been the ideal tool for us to take pre payment for people traveling from afar. When it comes to market the availability of spaces the ability for people to book in advance and secure their places in advance has been a blessing.

The guidance from the office when setting up for individual events has been exceptional

Vendor Response

by TicketSource UK on January 12, 2017

Great to see how flexible the system can be - booking for parking spaces and camping sites has been a surprisingly popular use across the UK! Thanks for the review, Gwilym

Excellent

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Website was very easy to use and allowed me to achieve my job with no problems it also gave me more feedback than expected. I will definitely use it again

Vendor Response

by TicketSource UK on January 12, 2017

Great to hear we exceeded your expectations! Thanks for taking the time to share your feedback.

TicketSource ticketing system

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: They proved a great product and s very efficient service. I've looked at lots of ticketing products and theirs always comes out tops. Highly recommended.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the review Peter. We always appreciate feedback and it's great to hear we're holding up well against the competition. If you have any suggestions on how we can improve our service, do feel free to contact us. We're always eager for new ideas!

Best ticketing system we have use.

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: In a blackbox theater, our stage and seating layout changes every single show. Ticket Source rose to the challenge. We use tech support twice and each time they resolved the issue with patience and understanding to our needs.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for sharing your positive experience, Chad. We always aim to please and it's great to hear it's paying off. And of course, if you have any issues in the future don't hesitate to contact us!

Makes ticket booking a doddle

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since we started using TicketSource, the number of bookings in-house has reduced to about one tenth, making the job for amateur box office people so much easier. Customer support is excellent.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Vara! I know our Support team appreciate the positive comments, I'm glad you've had a great experience with us. It's also great to know our system is working so well for you. If you've got any feedback on how we can improve, just let us know by contacting: support@ticketsource.co.uk

TicketSource is excellent!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: If you're selling tickets, you have to use TicketSource. It's brilliant. Its functionality is excellent - from reporting to monitoring and it's absolute ease of use. The customer support is also second to none. We love it.

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for the enthusiastic recommendation Jemma! It's always nice to hear we're being well received by our Organisersl ¿

Software for softies

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used Ticketsource for 2 annual music festivals held in October, in Buckinghamshire. We were able to set up the venues and events with minimal support from Ticketsource. The system enabled an initial 'in house' box office followed by online and telephone provided by Ticketsource. Support from Ticketsource was easily available on the phone, in a user friendly fashion.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Angela, thank you for your recent review. It's great to hear that the system is working well for you. We were pleased to read your comments on our customer service as we always strive to provide excellent customer service. All the best.

TicketSource is great

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used TicketSource for 2 events now and both times have been incredibly impressed with how smoothly it has run. Our customers have also commented on how easy the process is and enjoy selecting their own seats. We'll continue to use TicketSource for many events to come.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Rebecca, thank you for your recent review. It's great to hear how happy you've been using TicketSource and how easy your customers have found the whole process. All the best.

Works as expected

Jan 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money

Comments: Does what it promises.
Editing entries is harder than it needs to be. I never click on the correct menu option the first time - definitely not intuitive to anyone other than the writer of the software. This would be less frustrating if I used the system more often but with only a couple of events a year I have to learn the quirks again each time.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Richard, thank you for taking the time to give us feedback. It's always appreciated! If you're able to offer more specific detail on what you'd change about the system to make editing entries easier, we'd be happy to work with you on improving the situation. You can contact us here: https://www.ticketsource.co.uk/contactus

Ticket source has been a key part of our business success

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So easy to use, even for a technophobe like me! Love the options for adding discounts and the general ease and efficiency with which it runs. Our shows sell out every time and Ticketsource has helped us achieve that

Vendor Response

by TicketSource UK on January 12, 2017

Hi Alyssa, thank you for your recent review. It's wonderful to read how easy you have found the system to use! Lovely to hear how the increasing popularity of your events enables to you get them sold out. All the best.

Great product and great product support

Jan 11, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My only negative is: we usually have a different layout in our auditorium for each of our 5 plays and we offer a password early booking week for members. This means that for each block of seats (typically 3 and sometimes more) there is a lot of setting up for each production. A way of making this easier would be great. Otherwise a great product and great support whenever needed.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Bob, thank you for your recent review. We've tried to speed up the process with the 'copy' feature that lets you copy and edit sections. Please get in touch with our Support Team if you need assistance. It's great to hear that other aspects are working well for you though. All the best.

Ticketsource reviewed

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have just started using ticketsource and were amazed to find how easy it is to use. The help and advice given is really useful.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Susie, thank you for your recent review. It's lovely to read how easy you have found the system to get up and running. All the best.

Ticket source is overall a good product and I will continue to use it

Jan 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used Ticketsource on a number of occasions. Some with individually numbered seating other simply with a number of available seats.

The overall product is good, resilient and more than adequate. I haven't always found the software a naturally intuitive product but have learned to get round it.

Funds come through quickly after the event and data about the audience are readily available.

I have recommended Ticketsource to other organisations

Vendor Response

by TicketSource UK on January 12, 2017

Hi Mike, thank you for your recent review. If you ever have any queries about any of the features or any aspect of the system, please feel free to contact our <a href="mailto:support@ticketsource.co.uk">Support Team</a>. Thank you also for recommending us to other organisers. All the best.

Easy, economy, efficient - look no further for a booking system

Jan 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Over the years I have progressively come to use TicketSource for Manor Players and Riverside Players reservations and now rely on it completely for public on-line bookings and my own in-house reservations. And I am looking at using it for other organizations with whom I am involved

Vendor Response

by TicketSource UK on January 12, 2017

Hi David, thank you for your recent review. It's great to hear how you've integrated your online and inhouse bookings through the system with ease. And thank you for passing your experiences onto other organisations. All the best.

The perfect Ticketing system for Hebden Bridge Piano Festival

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Once I'd taken a good look round the system I found it all very straightforward. And whenever I've been unsure I've had a speedy reply to my query. It's great that I can brand our sales pages to match the website - that gives people real confidence as they buy tickets for our events. All in all, Ticketsource is fantastic.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Jan, thank you for your recent review. We were delighted to hear that you've found the system straightforward to use. You can take your branding one step further by integrating your event listings into your own website using our <a href="https://www.ticketsource.co.uk/blog/sell-more-with-our-ticketshop-app-for">TicketShop app</a>. All the best.

Great on the whole

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is a user-friendly system for customers, and the process of money transfer for organizers is great. Setting up events in the first place is a little quirky, but it's easy to get past this. A demo thermal ticket app for Mac would be brilliant

Vendor Response

by TicketSource UK on January 12, 2017

Hi Erin, thank you for you recent review. It's great to hear that your customers are finding it easy to buy their tickets. If you ever need any assistance setting up your events, please don't hesitate to contact our <a href="mailto:support@ticketsource.co.uk">Support Team</a>. Regarding the Mac version of our Thermal Ticket Print Server, Apple don't currently provide any drivers for the Citizen thermal printer unfortunately. All the best.

Hard to fault TicketSource

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using TicketSource for 18 months and once you get to understand what the various options are and how to deal with the charges (fee added on in full or fixed amount etc) it is simplicity itself to use thereafter. Help is at hand if you don't understand the online instructions. Copying and then amending an existing event to create a new event makes life very easy as you do not have to enter all the regular details each time. Reporting is excellent on both customers and event ticket sales and having emails when there has been a sale is an excellent facility to keep track of progress on ticket sales.

Funds are always trafsferred soon after the event has ended and there has never been any problem reconciling the amounts received as each event is paid separately and matches the sales report. Could not be simpler.

As a rural venue it has added to our customer base with almost 20% of ticket sales now being online rather than purchased in our two local shops or at the door. Furthermore most new customers tick the box that allows us to add them to our emailing list for event information. Our list has doubled in the past 12 months, mostly due to new online purchasers asking to be added to it.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Paul, thank you for taking the time to provide a very informative review. It's lovely to hear how your customer list has doubled as more and more people hear about your events. We were also delighted to read how helpful you have found the reporting tools. All the best.

Full featured, nice layouts but expensive.

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: Better than most alternative systems because it allow seat plans to be created that are roughly to scale, with angled seats. Customers have to choose a seat price before seeing the plan which I don't like, but otherwise the customer experience is OK. The system can also handle thermal ticket printing which I haven't tried (we just use emailed tickets and there's no internet access at the door) but might be very useful for some.

My main issue is the commission charges, which add up to hundreds of pounds for us so we have used an alternative self-hosted system (Stageshow WordPress plugin) instead.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Phil, thank you for your recent review. We're sorry to hear you've moved to StageShow but we wish you all the best for the future.

Great for customers and for us!

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using TicketSource for many years now and the customer service team are exceptionally good at getting you started, helping to iron our kinks and give support when needed. However the system is really intuitive and easy to use. They have added extra functions over the years and it feels very bespoke given how it can be adapted to different venues and events. The only thing (as a charity) we don't like is that any donations also get a surcharge as it feels like a heavy penalty on people's generosity over and above what they pay for their ticket fee. That aside I feel it is by far the most friendly and easy to use system out there.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Shirley, Thank you for taking the time to review us - your feedback is always appreciated. Glad to know you're getting on so well, it's always rewarding to hear you're having a good experience. There are changes on the horizon that will be addressing pricing issues - watch our blog and hopefully we'll be able to announce more soon!

Pirbright Players

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've found Ticketsource really useful for our amateur dramatics group. We're able to have both online bookings and traditional bookings, using cheques, for our performances. Our online bookings have increased as customers realise how easy it is to use. The software is straightforward and links well into our website. Ticketsource's customer service, when needing help, is very good. I'd recommend this booking system.

Vendor Response

by TicketSource UK on January 12, 2017

Hi David, thank you for your recent review. It's great to hear how well both your online and traditional bookings have been integrated through the system. All the best.

An Great Online Ticketing Agency!

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used Ticket Source for our concerts for a couple of years now and have found that online bookings have increased steadily . The site is easy to use and customer support is friendly and very helpful - not that you'll need it very often. The fees they put on tickets aren't outrageous and we also used them for a free concert we offered because they don't charge anything for ticketing these! Shortly after the event, the money appears in our bank account and always tallies with ticket sales.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Fred, thank you for your recent review. It's great to hear how well the system is working for you and your customers. We were also pleased to read your comments about our Support Team as we always strive to offer excellent customer service. All the best.

Excellent service

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Super efficient and friendly service . Easy to use and when I did get stuck I found the support great.
Really appreciated the welcome contact when I first signed up. And the fast dependable payment is really appreciated . All good . Thanks

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for the great review Nigel, I've passed the compliments on to our Support team. They work hard to try and give the best care, it's nice to see it's paying off!

Reliable and efficient

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Ticketsource for at our theatre for approximately 5 years now. The system works well for our customers who can book seats at a time that suits them and we do not have to be on site to take bookings. As a small venue this is very cost effective for us as we do not have to staff a 24hour box office. Our staff we find the systems straightforward and reliable. We have all the booking details at our fingertips, so we are able to answer customer queries efficiently. Archive materials are easily accessible which makes financial reconciliation straightforward and transparent.
We are able to link directly to our website and can also benefit from the wider Ticketsource community on line.
Ticketsource allows us to customise each event to our own needs allowing us to create tailor made seating plans, pricing structures and booking discounts and incentives. We can add information and publicity material to each performance.
Customer support is very good with a number of options including FAQ's to assist with basic problems, an on line help facility and a telephone help line. The site also includes very helpful tutorials for setting up events and trouble shooting, which are brief and not at all patronising.
Ticketsurce also allows us to run our own box office at strategic times and as much of our business is from schools, dance schools and local amateur companies within a small radius of the venue, it means that customers have the option not to get involved in the extra cost of booking fees.
It would help us greatly as a venue if there were an option to print off whole shows with all the ticket prices on one ticket, as many amateur groups who sell within their own small community like to take possession of all the tickets to sell directly. I am aware that this does not benefit Ticketsource and would make accounting for ticket sales impossible, but many of our clients would prefer to have multiple prices on each ticket, enabling them to highlight the price paid or to cross off the other prices. I'm not sure if other venues would benefit from this service and I fully appreciate that we may be in the minority.
I would certainly recommend Ticketsource to venues of all sizes as it really is a complete package. The rates are reasonable and the support is excellent

Vendor Response

by TicketSource UK on January 13, 2017

Hi Maxine, Thank you for writing a brilliant review! It's great you've taken the time to lay out your use case to inspire others. I've passed your feedback on to the Support team who will be in touch with you soon. Customising the ticket template is something we can do already for you :)

Excellent all round service

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is one of the best web based services I have ever used and backed up by a really great help desk.
Everything works as it's supposed to. It's easy to use both setting up events and buying tickets.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Steve, thank you for your recent review. It's great to hear how TicketSource is working for you and that you've found our Support Team to be helpful as we always strive to offer great customer service. All the best.

The best way to sell your tickets online

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We began using TicketSource about 18 months ago after having used a competitor for a couple of years. TicketSource is great giving you a great deal of flexibility - far more than we, a small local amateur dramatic society, need! Ticket sales are easy for our clients, and we receive a daily sales list to keep us up to date with how they are going. We then get a compilation list for each evening to use in the box office. I wish all our clients would use TicketSource, it's easier for us than selling tickets ourselves or through local outlets!

Vendor Response

by TicketSource UK on January 12, 2017

Hi Peter, thanks for your recent review. We're pleased to read that the system has been a great success for your ticketing needs and that it has made selling your tickets so much easier. All the best.

Great tool

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a small private community theatre and it was not envisaged that it would be used by many of our patrons, but after a small number of years, we have greatly increased use online, and the charges are reasonable, I do wish some of the better known venues would use this service, as recently I booked to see an Andre Rieu performance, and in addition to the high card fees, I had to pay delivery on the tickets, so, I opted to collect from the box office, but was charged an identical fee to the deliver charge, as a collection fee, come on promoters, switch to ticketsource..

Vendor Response

by TicketSource UK on January 12, 2017

Hi Malcolm, thank you for taking the time to review TicketSource. It's great to hear that your customers are making the switch to book online for convenience. All the best.

Professional and cheap

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Extremely low cost and possibly free but with the look and feel to end customers of a professional set up (we're an amateur dramatics group)

Vendor Response

by TicketSource UK on January 12, 2017

Hi Rich, thank you for taking the time to review TicketSource. If you choose the 'exclusive' pricing model, the booking fee is passed on to your customers, so there's absolutely no charge to yourself. If you need assistance with how to do this, please contact <a href="mailto:support@ticketsource.co.uk">support@ticketsource.co.uk</a> All the best

The BEST Box Office Solution

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Having looked at all the current web box office providers, TicketSource is definitely the best, the most feature-rich, the most user-friendly and the most comprehensive. Customer service is always prompt & friendly, and our customers have given brilliant feedback about using it.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Ian, thank you for your recent review. We're delighted to read that TicketSource is working well for you and your customers. We always strive for great customer service so it's lovely to hear your comments. All the best.

Regular user

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's generally been straightforward for my needs and when there have been any problems the customer support has been excellent.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Rachel, thank you for your recent review. We're pleased to read that any queries you had have been resolved by our Support Team as we always strive for great customer service. All the best.

Ticketsource Assessment

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ticketsource is the best ticketing website that I've come across in terms of both functionality and cost.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Ben, thank you for your recent review. We're pleased to read that the system has been a great success for your ticketing needs. All the best.

First time user

Jan 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I found they system a little difficult to understand until I had the guidance of the support staff. Following that was less of a problem but I still found some of the menus in terms of ticket display a little confusing. The search for a gig on the customer site is not always foolproof as well

Vendor Response

by TicketSource UK on January 12, 2017

Hi John, thank you for your recent review. We were pleased to hear you were able to get the answers you needed from our Support Team. If there are ever any other queries you have, please don't hesitate to get in touch. We are in the process of working on the customer ticket buying site at present, so please bear with us. All the best.

Worked well for 3 years now

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very happy with the software and the enhancements that come out from time to time. Also appreciate the ability to be able to influence new features using the feedback sections.
Web based so there are the usual problems that that technology creates - occasional speed issues (could be anywhere in the loop) and print difficulties; but balances by no hassle looking after the system and no hassle updates.
Brilliant support people on the few occasions I have needed it. No thought of going elsewhere.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Ian, thank you for your recent review. We were pleased to read about your experience with using the feedback site, as our developers regularly use this to see what event organisers need most. It was also lovely to hear how helpful you have found our Support Team as we always strive to provide exceptional customer service. All the best.

TicketSource - how its grown with us

Jan 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: The system has grown over the years as have we and has accommodated us well, The system is easy to use and has never had any technical issues whatsoever. The support to learn how to use the new features has also been very good.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Hiten, thank you for your recent review. It's great to hear how easy you find using the system. It's also lovely to hear how helpful you have found our Support Team. All the best.

Anything Goes Nov 2016

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Second time using and it just gets easier. Help staff when I need assistance with changing tickets and refunding

Vendor Response

by TicketSource UK on January 12, 2017

Hi Helen, thank you for your recent review. It was great to read how easy you have found using the system. We were also delighted to read how helpful you have found our team as we always strive to offer exceptional customer service. All the best.

Great Service

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Always easy to use and don't recall a time being unable to access the site due to it being broken. Customer Service when contact have always been great and helpful

Vendor Response

by TicketSource UK on January 12, 2017

Hi Dec, thank you for your recent review. It's great to read how easy you have found using the system. We were also delighted to read how helpful you have found our team as we always strive to offer exceptional customer service. All the best.

Windsor Theatre Guild's Experience with Ticket Source

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Ticket Source twice now and are about to use it again shortly. Throughout we have been very pleased with the service as have our customers. In particular, the staff has always been extremely helpful and prompt whenever we have made a query.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Derek, thank you for your recent review. It's lovely to read how pleased you have been with the system. We were also delighted to read how helpful you have found our team as we always strive to offer exceptional customer service. All the best.

TicketSource - one stop solution for event promoters

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using TicketSource for selling tickets for Opera Anywhere events for several years, the system is so easy to use, offers great functionality and there is great support available from TS. The really nice thing is it's literally a one-stop box office solution. No need for anything or anyone else!

Vendor Response

by TicketSource UK on January 12, 2017

Hi Mike, thank you for your glowing review. We were delighted to read your comments as the system was designed to be an all in one solution, so it's great it covers all your needs. All the best.

Coach Potato

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Would like to work with you to develop existing software product to be more tour event friendly
This is a big market and I know with a few tweaks you could open up more opportunities.
Example instead of door opening times could provide coach pick up points

Vendor Response

by TicketSource UK on January 12, 2017

Hi Ian, thank you for your recent review. You have raised some interesting points here, and our development team are continuously working on new releasing new features. If you would like to add your ideas to our <a href="http://feedback.ticketsource.co.uk/">feedback site</a> our developers use this as a way of informing them about what event organisers need most. All the best.

Downsview Players

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Would have liked to have been involved in the chip an pin trial but never got a reply from you?
We are looking to use card machines and your trial would have let us trial if it would suit out group. Your programme is very easy to use. We don't have a huge audience but they are starting to use ticket source via our web site. The tickets people can have sent to them look very professional and those who used it were impressed. Being able to print ticket or have on phone has worked well with our audience and is used more at pantomtime time.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Michele, thank you for your recent review. As soon as we're able to offer Chip and PIN payments, we'll be in touch with everyone who expressed an interest. We're pleased to read that your customers have liked the tickets and are enjoying having the ability to choose from the variety of formats you have enabled. All the best.

Brilliant system

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used TS for two years now and despite our administrators being well retired and our seating in a very old church being very complicated with help from the service team it's all been a piece of cake!!! We'd like it to be cheaper but we certainly wouldnt be without it now.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Jennie, thank you for your recent review. It's lovely to read about how you use the system. We're delighted to hear about how helpful you have found our Support Team too, as we always strive to offer exceptional customer service. All the best.

Great ticket site

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a great site to promote and sell your tickets. It is easy to set up and instinctive to use. Customer service is second to none. They pay very quickly after your show has finished straight to the nominated bank account. Very highly recommended

Vendor Response

by TicketSource UK on January 12, 2017

Hi Edith, thank you for your wonderful review. It's great to read how successful TicketSource has been for you. It's also lovely to read how good you have found our customer service as this is something we feel strongly about and always aim to strive for. All the best.

Takes the headache out of booking

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I run bread making courses and this is the easiest way for clients to book and pay without giving me a headache trying to manage all their enquiries which just took up too much time.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Emma, thank you for your recent review. It's great to hear about how you use the system and that it has relieved some of the pressures of managing customer queries. All the best.

Easy way to sell tickets

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a small performing group, but selling online is very useful to us. TicketSource is easy to use, not too expensive and easy to keep track of sales. Although we only sell a small number of tickets we get the same good service as bigger users.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Pam, thank you for your recent review. It's great to read how TicketSource has worked for your ticketing needs and how helpful you have found our Support Team. All the best.

Amazing easy and cost-effective

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Comments: All I can say is this is the best service I have ever come across in and I have tried a few for it's easiness it's cost effectiveness and the ability to call upon somebody instantly for the one little problem that I did have amazing. Hundred percent five stars. If you are choosing between another company and this one - you will end up coming to this one eventually because it is just too good so you might as well just come here straight away.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Anthony, thank you for your glowing review. It's great to read about how successful the system has been for you and how helpful you have found our Support Team as we always strive to offer exceptional customer service. Keep an eye on our <a href="https://www.ticketsource.co.uk/blog">Blog</a> for news about our latest feature releases. All the best.

We love Ticketsource

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Ticketsource as our primary box office service for the past 5+ years. The software is easy to use and intergrates into our mailing helping us to save on time. The Ticketsource gang are always quick to respond, very efficient and so friendly, we don't have to think twice about contacting them with queries.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Craig, thank you for your recent review. It's great to hear about how you use the system and how easy you have found it. We always strive to offer exceptional customer service, so it's wonderful to read how helpful you have have found us. All the best.

Ticket Source

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use, very user friendly. Helpdesk are really responsive and can soon diagnose any issues you may be having. Would be useful to have better options when doing refunds or exchanges, i.e. being able to exchange different ticket types over various dates and refunding the difference...

Vendor Response

by TicketSource UK on January 12, 2017

Hi Joshua, thank you for your recent review. It's great to hear how helpful you have found our Support Team as we always strive to offer great customer service. Our Development Team are always working on new features to release and regularly use our <a href="http://feedback.ticketsource.co.uk/">feedback site</a> to see the features event organisers need most. So if you'd like to add your ideas to that site, it will enable other event organisers to vote for them too. All the best.

Nomad Theatre

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: the software does almost everything I would like, I would like to be able to split bookings more easily on show nights but otherwise it is straightforward

Vendor Response

by TicketSource UK on January 12, 2017

Hi Elaine, thank you for your recent review. It's great to read how the system has most of the features you need. If you contact our <a href="mailto:support@ticketsource.co.uk">Support Team</a> with more information about how you would like to split bookings, they may be able to assist with a workaround. All the best.

I recommend Ticket Source

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used Ticket Source to provide an online ticketing outlet for two events this year, and its so easy to set up and use I am recommending Ticket Source to people I meet who are looking for an online booking service. On the one occasion I needed help - the support team responded promptly and resolved the problem. I will be using Ticket Source again.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Phil, thank you for your very kind review. It's wonderful to hear how easy you have found the system to use and get started selling tickets. And thank you for passing on your experiences to fellow event organisers. All the best.

Great flexibility and intuitive deskgn

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've introduced Ticketsource to a number of organisations I've worked with, including an Arts Festival, an Arts Centre and a theatre. All really happy including multiple sites and new users who have no box office experience.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Clare, thanks for your recent review. It's great to hear how easy you and your colleagues have found the system to use. And thank you for referring us to other organisers you have worked with too. All the best.

Works a treat

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TicketSource works great, we've not had any major problems and minor queries were soon answered by the support team. The MailChimp integration is useful for us as well as everything is connected together.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Dave, thank you for your recent review. It's great to hear how easy you have found the system to use. We also have a <a href="https://www.ticketsource.co.uk/kb">Knowledgebase</a> and a <a href="https://www.ticketsource.co.uk/blog">Blog</a> which are regularly updated with new features and walkthroughs, which may be of use. All the best.

Ticketsource for us

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used Ticketsource for our last 5 productions and would thoroughly recommend them. Even if you have made a mistake in preparing the entry, the helpline is super-efficient and friendly.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Chris, thank you for your recent review. It's great to hear how helpful you have found our Support Team. We also have a <a href="https://www.ticketsource.co.uk/kb">Knowledgebase</a> and a <a href="https://www.ticketsource.co.uk/blog">Blog</a> with regular updates on new features and how-to guides which may be of use. All the best.

Great software but still room to grow.

Jan 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: In general, I like this software. It does the basics of ticket provision well and is easy to use from a ticket buying customer point of view.

From a seller point of view, I think it would benefit from further development. For larger / fixed venue amateur theater companies who have lots of data to add, making the interface more user-friendly and cohesive would be good. It's all very small things that you get used to but should be easier.

They also offer no season ticket function or ability to print and pay for multiple bookings in only one or two
Clicks.

The negatives said, their customer service team are brilliant. Their support is great, they are unfailingly polite and pleasant, and never make you feel like your question is daft.

Using TicketSource is revolutionizing the box office of my theater group. I love it!

Vendor Response

by TicketSource UK on January 12, 2017

Hi Rebecca, thank you for your recent review. Your review has been very useful and goes a long way in providing informative feedback for our development team. It's great to hear how good you have found our customer service support. We also have a <a href="https://www.ticketsource.co.uk/kb">Knowledgebase</a> and a <a href="https://www.ticketsource.co.uk/blog">Blog</a> which regularly provide information on new features and how-to guides which may be of use. All the best.

Great for our small theatre group - more tickets sold!

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are only a small am dram group but we find Ticketsource easy to use and our audiences like to use it. It also means we capture their information and so with every production our mailing list grows.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Pam, thank you for your recent review. We were pleased to hear how easy you and your customers have found using TicketSource. All the best.

Could be simplified?

Jan 11, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Could be simplified for ease of use.
It would be good if free places didn't have to pay a booking fee. We want to include free spaces on at our events so they are accessible, but if folk still have to input credit card details etc. and pay a fee it doesn't really work.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Rhona, thank you for your recent review. Our system is free for unpaid events, so there shouldn't be any fees applied to free tickets, unless the customer has requested postal tickets or mobile tickets. For more information on setting free events, please contact <a href="mailto:support@ticketsource.co.uk">support@ticketsource.co.uk</a>. All the best

Excellent all round

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is easy to use the system, I found it very straightforward and the staff is very friendly and helpful.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Jenny, thank you for your recent review. We were delighted to hear how easy you have found using the system. All the best.

First ever show - so glad I chose TicketSource!

May 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Site is very easy to use, easy to navigate and get event set up (I'm fairly good with computers but not a total whizz and this is the first event I'd ever run).
I like that there are lots of customisable options and that I could put my event "stamp" on it, so my audience felt involved before the night - they were buying tickets from me, not a generic site. Customer service was good, I didn't have any issues to report but just after I set up the event, I got a call advising of some other options I could use within the event page for ticketing (which was very useful!) Other producers I know have decided to use TicketSource based on my experience and I will definitely use them again for my next show :)

Our first online tickets sales - excellent!

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are only a small local drama group but felt that online ticketing would be good for us. Very pleased with our first event. Easy to manage, so much flexibility, a definite advantage. It made it easier for us to promote tickets sales on our website and Facebook.

Vendor Response

by TicketSource UK on April 21, 2016

Thanks Pam. Delighted to hear that the system is working well for you. Regards Alex

Absolutely brilliant!!

Feb 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a long time established pantomime group we have been stuck in our ways for many years running a manual cash/cheque based ticket sales system. We decided to explore online ticket sales this year after a rise in non collected & non paid for tickets and also move into the 21st century! We cannot fault ticket source in any way! The support we have received for little niggles & how to's has been exceptional on the odd occasion we have had to ring them we are always greeted by a very friendly, knowledge member of staff who couldn't do anymore for you!

Functionality has been great! Could recommend it any more highly! Keep up the good work guys, exceptional product.

Overall ticket source did exactly what I required and I'm very happy.

Jan 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I did a bit of searching on the internet before eventually going with ticket source. You only know at the end of the process whether it was a good decision or not, and I can say now that I'm at the end, it was a good decision. I'm a fairly competent user of IT software and found my way around everything ok. I've marked it down to a very good 4 stars on 'ease of use' as I feel that it probably could be just a little bit more user friendly to people who aren't IT literate. The FAQ section is also very useful. I would recommend this to others and will also be using it again in the future.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Darren, thank you for your review. We're pleased to hear you found the system easy to use and that you were happy with your choice to use TicketSource. We also have a blog which you may find useful ¿ https://www.ticketsource.co.uk/blog ¿ regularly updated with news of new features and how-to guides. All the best.

Brilliant, helpful service

Oct 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We tried out Ticketsource for a small-scale outdoor event in September. I had bought tickets from them before but this was our first time selling. The system works really well and it's flexible so you can decide whether to absorb the commission charges or not. I was surprised to get an actual telephone call from one of the staff asking how it was going and did I have any problems? Really good to speak to a human being. She also phoned after the event had finished to check how it all went. It goes without saying that the final payment came in promptly. Excellent.

Brilliant Support for volunteer users

Apr 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a small theatre, entirely run by volunteers, with 80 seats for 50+ events a year. I am very happy to give help and advice to any potential customers with similar theatres. We transferred to Ticketsource 3 years ago and have seen our online ticket sales increase to about 60%. This saves a huge amount of volunteer time in dealing with ticket sales. The support has been first class with prompt replies to emails and fixes for most of the problems and individual requests eg for membership numbers to be included. We started off using the system for free for 3 months, getting used to the system with our volunteers, before going online for customers once we were used to it and then paying the booking fees. Look us up on Google if you want to contact me via the Box Office email.

Aladdin Starlight proctuctions

Jan 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As always, a great way to sell tickets online with regular updates of ticket sales Highly recommended

Review of Ticketsource

Jan 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having come to Ticketsource from a large national ticketing company I was amazed at how easy the process of signing up and learning to use the site was. The set up of each event is incredibly intuitive, the layout of the site and the ability to access data was a dream. I would thoroughly recommend any company to work with them.

Vendor Response

by TicketSource UK on January 11, 2015

Thanks Mark Much appreciated.

Fantastic service!

Jan 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I don¿t often leave feedback when asked, but I thought I would this time.

I haven¿t checked our bank account yet, our finance dept will do that, but from my point of view, as the administrator of the event and the manager of the venue where the event was held ¿ I have nothing but praise for your system.

It is quick, easy and painless to set up; it takes the hassle out of everything; the options of either the customer or we pay your small booking fee is excellent; the reporting is the best I¿ve ever seen in this market and the whole experience was professional and easy. One of our sister sites used a rival of yours and paid for the privilege ¿ the service was comparable but far harder to set up, changes needed to be emailed to a thurd party and all of that takes time. With ticketsource all I needed was my log in and my smartphone or laptop and I could make instant changes from anywhere.

A truly standout, free service is hard to come by online now since every market seems to be flooded with style-over-content packages with hidden costs that put me off at the last minute. I am delighted I stumbled upon TicketSource and though we don¿t do a lot of them I will be using you for all my ticketed events in the future.

I look forward to working with you again.

Vendor Response

by TicketSource UK on January 11, 2015

Thank you Mat for taking the time to write such a thorough and informed review. Very much appreciated.

Great Service

Dec 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After two other ticketing software trials Ticketsource is for us. Easy to use and great customer service.

Vendor Response

by TicketSource UK on January 11, 2015

Third time lucky! Glad to hear it. Thank you for the review.

The Malford Players - "Aladdin"

Dec 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: TicketSource has provided a very effective and efficient way of promoting the group's productions, as well as offering an additional outlet for ticket sales. The site has proved to be very easy to use and adaptable. A particularly valuable part of the service provided are the regular and cumulative reports sent out by TicketSource informing of current tickets sales and associated income.

Vendor Response

by TicketSource UK on December 05, 2014

Hi Bob. Glad to hear the system is working for you. Thanks for taking the time to review us.

Awesome System & People!

Dec 04, 2014
5/5
Overall
5 / 5
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