Who Uses This Software?

Companies of any size with learning projects with 300+ users across thei extended enterprise. Industries include Software, High Tech, Retail, Consulting, Healthcare, Manufacturing, Energy, Oil and Gas


Average Ratings

37 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $170.00/month
    See pricing details
  • Pricing Details
    Pricing is based on active users, not registered users (unlimited)
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Docebo
  • www.docebo.com
  • Founded 2005
  • Canada

About This Software

Docebo is the Learning Management System you'll love to use! With more than 1,200 clients in 80 countries, Docebo is the LMS of choice for organizations worldwide who need a comprehensive solution to train their employees, partners and customers. Offered in over 32 languages, with an extensive list of available integrations with existing software platforms for formal and informal learning, this is the only LMS that is truly tailored to today's learner and your team's unique training goals.


Docebo Features

  • Academic / Education
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Certification Management
  • Corporate / Business
  • eCommerce
  • Gamification
  • Learning Management (LMS)
  • Mobile Learning
  • Simulation
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Testing / Assessments
  • Training Companies
  • Video Conferencing

Docebo Reviews

Excellent LMS system that meets my needs and even more

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use
Lots of options
Excellent user registration system
A Very good system reports (General and customized)

Cons: Some reports do not support Hebrew. There is a need to improve Power Point presentation and accessibility issues
It would be nice if there was an application to create training resource demo files automatically

Overall: The system enables me to bring my clients a complete learning product that includes a registration system and reports from the courseware we develop for them.

Docebo best LMS

Jul 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Really easy to use and to adapt any new feature you would like.
When you have a big company with many associates that would like to go into many trainings as possible but their offline time is very limited Docebo helps you get all the training experience without having all the people offline.

Cons: Even though their CX support has improved, I am not 100% amazed by their support and support. It should be easier to use for the people who are first dealing with the software. I'd constantly deal with my team the uses this product for the first time and doesn't have an idea where to start.

Great product, if you can survive the terrible service

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Good product, very easy to learn basic functionality in order to get started quickly. Good list of additional features to improve functionality. We have about 300-400 active users per month and no other LMS comes to close the value offered for the cost.

Cons: Customer service is terrible. Non-enterprise customers are used as beta testers for new releases and then support takes weeks to respond to those bug reports. Have a critical issue that's affecting employees or customers and need it solved quickly? Forget about it!

Overall: This product provided a learning platform useful for internal and external training.

Outstanding!!!

Jun 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: "We are an elearning company in the retail energy industry using Docebo to train sales agents. We appreciate the certification/re-certification feature because it allows us to help our clients meet compliance requirements with state regulations. Additionally, the multi-tenant facilities allow us to support private courses for some clients while supporting other with generalized courses or a mixture of both.

Cons: "Customer service continues to improve on a day to day basis and we couldn't be more pleased with the response time"

Worst Decision We've Ever Made

Jun 06, 2017
1/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: App-based so you can use only the features you need. Integration with Slack, G-suite. Lots of content types. The ability to deep link into specific courses for users. Support for eLearning, webinar, and ILT. Granular user permissions and management.

Cons: Everything else. The WORST support I have ever encountered. We purchased because of the "new theme" they recently released, however on the third day I was unable to use it at all. The support ticket took 24 days for even the simplest response, which was resolved after 6 weeks of submitting it - only for the same issue to happen again. Initial responses are basic questions, such as "Is it OK if I login to your site to repro the issue?" - clearly trying to buy time. Even the SIMPLEST QUESTION like what IP address to whitelist for automated CSV upload took TWO WEEKS!!!! Our IT team had to find an error in THEIR API to get mobile version of site to work. Clearly they focus support on clients paying hundreds of thousands of dollars. Go with Litmos instead and make it work.

Overall: Visibility into user progress for compliance or development courses.

Have had to delay the release of our new elearning course repeatedly due to bugs in the new release.

Jun 06, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Decent reporting. Product seemed to work pretty well before newest release.

It has some nice features. Price is competitive.

Cons: LOTS of things are broken in the new release. Even the "next" button that takes learners through a course doesn't work. We've wasted hundreds of hours of staff time explaining problems to Docebo, getting screen shots and videos for them, and trying to develop workarounds. This upgrade should not have been released without more internal testing. It's a mess and new problems creep up every day. And things will be fixed one day and broken again the next. It's taking forever to get the bugs fixed. Meanwhile, we keep having to explain to our members why our courses aren't working. I no longer have any confidence in the company.

100% unsupported product even if you buy support!

Jun 03, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Seems to have great features but they most things don't work in the latest release. The design of the product is sleek but how does that help when it doesn't work? Beware, they will demo only what works for you. Anything advanced you try to do the product falls apart.
Make sure you test it!

Cons: BEWARE! Once you buy there is ZERO support. The support takes 2 weeks for the simplest things that don't even require fixing bugs. Their answer to serious issues that prevent you from using the product successfully is usually "Will be fixed with the next patches". And they take 2 weeks to tell you that! There is zero support even if you buy support. Their way of working around the issues "if they don't ignore you" is usually unacceptable in terms of user experience. We are very disappointed and will be migrating away from this product as soon as we can.

Overall: Hardly anything because key features are not working and support is not addressing them!

Update June 9, 2016: I am very encouraged by the fact that Docebo assigned a customer success person to ensure my issues are addressed. I will update review once they are able to deliver on their promises

Top notch eLearning and live training management software

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company, a pharmaceutical software company, has leveraged Docebo to provide on-demand and instructor-led training to our community. Docebo provides a feature rich environment that is easy to use by both content creators and learners. We also use Docebo to message our learners through newsletters and robust notification feature that are triggered by events in the system.

Our division's tremendous success with Docebo has generated a lot of interest in this service company wide. With the multi-staging environment, we are able to create multiple sites with access to a central repository of course content. To date, we have three Docebo site up and running and hope to add a few more this year.

We vetted a lot of LMS providers and Docebo was easily the best choice. Docebo consistently introduces new features, while allowing us the flexibility to keep old configurations. The customer support is very prompt and quick to escalate issues when urgent. Docebo continues to prove that we made the correct decision when selecting a learning management system providers. They are a true partner.

Everything you could ever want in an LMS!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Ease of use, robust customization options, user friendly, great technical support.

Cons: There could be better communication of smaller updates or patches to the system. Major initiatives are communicated, but some smaller changes are not done so with the same urgency.

Overall: We adopted Docebo as our LMS almost two years ago and have never regretted the decision. The robust features, superlative customer service, and the ease in which you can empower other users has been a boon to our learning/training initiatives. Any issue we have encountered has been solved either by the LMS itself, or by working with a technical representative to come up with a solution. Our instance supports over 10,000 users with multiple domains, and Docebo handles all of this seamlessly. Our end users have also remarked on the easy navigation and pleasant UI/UX. I can't imagine using another LMS with the same level of success Docebo has provided.

Great LMS solution and a fantastic partner!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Very user friendly system from admin to learner.
Great reporting that provides many custom options
Accept feature requests and regular weekly updates to the system
Mobile Friendly
Gamification ability

Cons: Not really things i like least but more about things i would like to see in the system from future updates.

Overall: We moved to Docebo last year and have been very impressed with the transitions from concept to implementation. Docebo always had a expert contact for each stage that would touch base and guide us through to implementation. Now with a live system the support of concerns or feature requests has always been met with collaborative and supportive focus.

Recommendations to other buyers: Would recommend if you are looking for a new LMS that will cover your needs of today and be ready for your needs of the future.

Great Producr

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Great features

Cons: Too pricey.

Overall: We signed up for this service but found that it was too pricey for our budget. It's easy to setup and use, though.

Recommendations to other buyers: Lower your price

The best teaching assistant

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: There are some many tools that can be used that you will find one for every specific occasion. And tailored to your native language!

Cons: At first, it a bit difficult to get used to all functionalities, but after a while you can get a clear picture of all the tools you can work with. Product is a bit pricey.

Overall: If you are looking for a LMS you can trust, Docebo is you go to software. Various interactive options let you organize anything from training or coaching to lectures in dozens of languages! I was impressed by it!

Recommendations to other buyers: I consider especially appropriate for coach or trainers of relatively small groups.

WARNING. WORST CUSTOMER SUPPORT.

Jun 26, 2016
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Docebo seemed like a good product for the cost, as it was one of the cheaper options that I tested. But there was a reason for that. If you buy into their lower packages, they will not help you whatsoever. Good luck figuring out to deal with their system by reading through their "Knowledge Base." Take a look for yourself and see if their "Knowledge Base" actually really answers your question if you need specific help working around a problem. It is a general user manual that barely scratches the surface of how to deal with issues, yet they'll tell you time and time again that the answer can be found there. Also, the "search" button on their "Knowledge Base" is the worst. Good luck finding the page that helps answer your question.

Cons: Outdated - the video player responds a full 3-4 seconds later after you press the play button. User interface is mediocre at best. The lag throughout the entire site is frustrating. It will also take you a good while to get accustomed to their panels and options. It's not an easy system to use and can be quite maze-like when trying to find specific functions.

Overall: I regret the decision to go with Docebo. First, their product itself is rather poor. The video player seems like its outdated and slow to respond, plus the rest of the user interface left a lot to be desired. Many of the functionalities and add-ons that their system boasted left a lot to be desired, as they were either useless or buggy.

However, where Docebo disappointed me the most was with their customer support. First, it began with getting instructions that amounted to "Go look at our website FAQ" to get answers on how to use their product. We only signed up for the smallest subscription as to test out Docebo and slowly grow our services when necessary. But based on the responses that I received, it seems that if you're not a larger scale customer, you will be ignored as I was towards the end of our relationship.

Josh Squires was extremely responsive during our trial period, answering my emails within 24 hours each and every time. Yet once we actually transacted and became their client, Josh would literally go days without responding to an email and I was left dealing with the unhelpful support desk and their generic replies.

Recommendations to other buyers: Avoid at all costs. You will end up disappointed in your experience. I wasted nearly a year of subscription fees and time trying to deal with the people at Docebo. It is not worth it.

18,000 courses delivered over 21 days, stick with what works. Docebo

Jun 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Given the challenges of setting up a world class training portal for an international event, the solution is easy. Docebo LMS every time, a first rate platform with great customer support and a flexible pricing plan, in my opinion there is no contest.

10 learning plans automatically allocated to 23 different and exclusive businesses with
4 job roles each. business.
48 power users with different responsibilities.
Admin and self enrolment flexibility.
50 daily scheduled reports.

I love it so my client loves it, makes it very hard to hand over.

Challenges + Docebo = Solutions

Docebo Served Approximately 100,000 Course Assignments at an Offshore Drilling Company With Ease

Aug 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Docebo to serve almost 500 courses to over 8000 personnel members. In the last year and a half, we made nearly 100,000 course assignments. The only training for each personnel member is a one page email that goes to them for each set of assignments. With no further explanations, 78% of them have completed their assignments.

The personnel members work on offshore oil rigs all over the world, yet they were still able to complete their training! I added a 3rd party monitor to verify Docebo¿s uptime, and found greater than 99.9% uptime for many parts of the world (including the US, Europe, and Austria), and very high for Africa and Brazil.

Their support is outstanding. Whenever we had an issue (always minor - no system outages except for a few hours on one Sunday in the last 1.5 years) they resolved it very fast. They listened to my feature requests and added them to their main product.

Hat's off to Docebo! It is no surprise that their company is rapidly growing.

The Docebo platform is a real surprise...

Aug 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Docebo platform is a real surprise! Completely cloud-based, easy to use and multi-language.
The project implementation time was very short and the content licensing costs resulted in a considerable saving compared to the previous solution.

We also produce a lot of training material and Docebo provides some basic tools for creating simple online courses.
Combined with a software like Captivate (Scorm Object), it also allowed us to create professional and personalized solutions for e-learning without external support.

We have solved many problems related to mandatory and international training, and we intend for it to become in the future the main tool for internal training.
In additional, technical support is very reliable and marketing is always active in informing us of new features available.

Great look & appeal - lacking in Ecommerce and Selling

Jul 29, 2014
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Good day,

Docebo is outstanding when it comes to look and appeal. However it is severely lacking when it comes to selling packages online.

Their Ecommerce module is totally inadequate. It mostly provide you with fix price per course through Paypal or Authorize.net

You cannot do bundles, rebates, special renewal price, sales, etc...

You mostly need your own Cart to do all of this. Most LMS out there offer such features.

It would be so easy for them to add this. They already have it for their own payment when you subscribe. However as an LMS user you do not get this.

So great LMS for companies and business but not for content provider who wish to monetize their content.

As far as support and online documentation, there is a lot of OLD STUFF that should be removed. Support was great but they did not communicate very effectively, I have submitted dozens of suggestions, they implemented some of them but never got back to me about it.

Best regards

Clement

Vendor Response

by Docebo on August 05, 2014

Hi Clement, Thanks for taking the time out to give us a review! We love the excellent feedback and please know that we do take it in and put all of it into a development matrix that we prioritize based on our roll out plan. Don't worry we do hear you and do document it. The eCommerce module while meeting most of our current customer's requirements can be supplemented with a very easy integration via our Free API to create a more robust solution if needed. While we understand that eCommerce is important for many of the content providers in the industry we have a long history of strong partnerships and would be happy to assist you in finding a solution that meets 100% of your needs as we try to do with all of our customers. Our knowledge base supports many different versions of Docebo as we still have customers using older models but rest assured it is still freely available and the entire platform is well documented but great feedback none the less. Please feel free to contact us!

Docebo LMS

Apr 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have found the LMS to be easy to use and easy to integrate with current systems. I must say that the customer service and customer service response time is unsurpassed. very good.

Training Cash Banking Solution at the U.S. financial industry

Mar 31, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are deploying our Cash Banking Solution in more than 270 branches with 2 financial institutions in 6 states in the U.S.A.
Docebo LMS is playing a pivotal role in NMP online training to the banking personnel in the field of such solution.
This represents over 1,100 trainees, and we expect to implement 3 more banks in the next 9 months to increase that number to over 5,000. All trained with the same curricula and the same time!
And Docebo sound performance and solid support pass the exigent IT requirements for information security of the U.S. banking industry.

Docebo ¿ It¿s an Experience!

Mar 25, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: An easy to use learning management system backed by an excellent support and development team. The Docebo platform allows its users and administrators to gain depths of knowledge and interactivity through an array of valuable learning objects.

You couldn't ask for much more

Mar 24, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's a great product at a great price with incredible customer support. With their API and a little creativity you can make this LMS do almost anything.

A longer demo would make it easier for system integration testing.

An innovative and flexible learning platform that grows with our organization.

Mar 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:

* Very good pricing model considering the high quality and features of this LMS, and we only have to pay for active users and can still preserve the data and progress for inactive or former users.

*Super fast setup, our LMS was up and running in less than 5 minutes.

*It is very easy to customize the UI to compliment our company's logo and colors.

*User friendly, easy drag & drop features.

*Supports the new TinCan API.

*Useful Add-ons/Apps and integrations with Cisco WebEx, GoToMeeting, Wordpress, and many more.

* Excellent user and course management options. We can train our employee's, make demos and tutorials for our clients, and sell courses to external users, all under the same LMS umbrella.

*Attractive and Responsive design for mobile and tablets.

Cons:

*No built-in Authoring. Not really a Con for us since we actually prefer creating high quality courses using Adobe Captivate and then uploading them to our Docebo LMS, but it would be a nice option to have. The build-in Slides Converter is a good alternative and adding an audio/narration option to it will be a great feature.

Overall:

Docebo is a very good and stable LMS, it is a good combination of attractiveness and simplicity. It is feature rich and gives you the best bang for your buck. I highly recommend it!

Docebo

Mar 21, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great upgrade from the last version of Docebo. I really like the layout changes and the whole look and feel. It is much easier to navigate through the pages and the help desk are very efficient with their quick replies to queries.

Great platform

Mar 21, 2014
4/5
Overall

Comments: I've been using Docebo for two years and I see it great platform, ease to use, and pricing plans are reasonable comparing to other products.
The pros of Docebo are:
Easy to customize, big library of many types of courses in marketplace, and price. Also the platform supports SCORM and Tin Can.

The cons I found are:
They should make a mobile/tablet app so it will be easier to access to platform.
Most of courses in marketplace are in flash so it will be difficult to access to view courses via smart phones and tablets.
Offline player of the courses so users can open the courses without using Internet.

Vendor Response

by Docebo on August 04, 2014

Thanks Omar for the great review! I am happy to say that we have solved all of your Cons. With our new release coming out this week you will have both an Android and an iOS APP that you can use. The marketplace courses are being updated as we speak with our great partners and over the course of this year and next they will be transitioned into a dual format. We also have launched an Offline player option and are happy to discuss this with you. Thanks again for working with us for 2 years!

Ideal solution for quick yet powerful eLearning implementation

Mar 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We highly value all of the advantages outlined above, but most important ones are:
1. Fast and easy-to-use interface
2. Flexible settings
3. Reach functionality, including full support of business process to certify our partners
4. Fast and professional support and reaction to feature requests.

We'd like to see richer API (to have access to all of the objects onside LMS), however because of really fast API response we were able to integrate our systems: SSO from company and partner portals, progress informer for a learner, real-time courseware customization depending on LMS metadata, certification synchronization with our CRM, and some other important items.

We're excited about how fast Docebo grows and eager to use all of new cool features that are to be added in future versions!