Who Uses This Software?

Support Managers at small to mid-sized technology companies as well as Product or Marketing Managers in any sized technology company.


Average Ratings

44 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes

Vendor Details

  • UserVoice
  • www.uservoice.com
  • Founded 2008
  • United States

About This Software

It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you. Scale support effortlessly with ticketing & Instant Answers. Stay on top of churn with satisfaction surveys. Aggregate and analyze product feedback from thousands (or millions) without breaking a sweat.


UserVoice Features


UserVoice Reviews

Simple way to have support tickets in your web app

Aug 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Super easy to integrate support ticket system in any web app. Also, the screenshot feature has been proved super-useful for our users when communicating a problem, and the feature-suggestion part is also a win.

Cons: Email integration can be a bit confusing: it's not 100% clear if email is sent to the ticket author when replying an email ticket.

A great solution that focuses on its core product

Jun 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:

When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does. They focus on improving these two things and avoid over-complicating the system with extras that would add burden to the user be it on my end or the customer service side.

Continued improvements and updates are rolled out that improve its core product.

Have solutions that you can link both on the web & app side.

It is just easy to use so you can focus on what your best at.

Cons:

No cons relating to the product itself (really, after approx 2 years use).

UserVoice does everything it needs to, with a fantastic user experience on top

Jul 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool. We chose UserVoice, hands down.

Why? UserVoice doesn't just fit the feature requirements of a customer service tool - it's obsessively focused on the customer experience, trying and succeeding at making the customer service experience BOTH efficient and easy for everyone involved.

Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what? You've got a seriously badass (and affordable) resource for keeping your customers happy.

I'm very proud of my time at UserVoice and will continue loyally using their tools for many years.

UserVoice helps us provide better support to our users and build a product that they love

May 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: UserVoice is a great fit for us. Our tool lives around the web on many websites and devices, so we really needed an in-app solution - and that's exactly what we got with UserVoice.

It's extremely easy to use and very efficient for our support team to provide amazing support to our users. From inserting help articles directly into email responses, to keeping track of individual user interactions, UserVoice helps us operate more efficiently.

UserVoice is very well designed and built. Over our 2 years with them, have never had any issue with the product. They also are continuously improving their analytics and admin dashboards that empower us to become more data driven as they develop.

There customer support is superb. They always answer questions that we have very quickly and provide complete and thorough answers. You will never feel like you are talking to a robot because their support team is very friendly, personable and professional.

The analytics and reports on our feature requests, all components of our support streams, and users. It makes it extremely quick to query the reports and find the exact insights that we need to help us make Product and Business decisions.

Greatest Support System

Apr 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used a lot of support systems in my day, but this is the best. At Exec we used UserVoice exclusively to manage all of our internal operations and support. We found it super easy to setup and use (no training required for our staff) and was reasonably priced. It was especially important how well it worked with, and looked just like, regular email.

Every Product Manager's must-have!

Apr 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions. The array of tools they offer really makes it easy to collect user feedback in a less intrusive way. Most importantly, end-users love the feedback UI, too, and seem to keep continue engaging without me having to solicit feedback over and over again. I've tried other solutions out there - Zendesk, GetSatisfaction, IdeaScale... Nothing worked as well as UserVoice.