NetSuite CRM+

4 / 5 139 reviews

Who Uses This Software?

NetSuite is ideal for small to midsize businesses.


Average Ratings

139 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • NetSuite
  • www.netsuite.com
  • Founded 1998
  • United States

About NetSuite CRM+

NetSuite's CRM+ is a complete, front-office solution that integrates all of your customer-focused activities. NetSuite CRM+ seamlessly ties together customer-facing CRM applications with accounting, ecommerce, warehousing and shipping applications to support your entire sales process. As a result, your departments can work collaboratively to serve customers better, increase customer satisfaction, and boost retention rates and repeat business.


NetSuite CRM+ Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

NetSuite CRM+ Reviews

Does what it needs to do, but not always easily

Sep 14, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Netsuite does a good job organizing time entry across an enterprise level business. I'm only familiar with the front end, but my understanding is the back end reporting is more robust than more simplistic solutions.

Cons: This is a web-based software, and is not very fast. Some features seem to have been built with that back end reporting in mind, and not for the front end users. That can lead to inefficiencies for entering and approving time, which is not ideal.

Fantastic ERP system

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Cloud based. Allows team to work from anywhere.
Great integration with e-commerce
Streamlined/Time Saver

Cons: CSV upload feature allows for mass amounts of data changes to occur without having to manually edit anything. This can save hours throughout your work week.

Upgraded from old ERP system to Netsuite. Took 6 months to cut over to Netsuite and go live.

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software has a very modern layout, if you have been on a website like facebook, and can use their top tab navigation, then you will be pleased with Netsuite. The program is cloud based, which is get for mobile use. If you can pull up the website, and have a decent size screen, then you get the full experience. Never have to worry about the hardware crashing, with the built in redundancy and backup.

Cons: Data is cloud based, I have purchased the OBDC connection add-on for it, and I still found it hard to get it out with ODBC connection. There was no support for how to setup the connection, and after hours of trail and error, I was told that not all tables as accessible. Many of the reports had to be manually exported and imported into Excel for data manipulation. The Netsuite app was not as useful as a I wish. We had a few scripts running in our environment; but the app did not play nicely with them.

Overall: Went from software that was designed in 90s to a always up to date top of the line software. Netsuite was the best choice for for we needed to do. it had the ERP side as well as the CRM aspect. In time, if we grew, we could add on the warehouse management module.

It has a lot of functions and takes too much time to customize it.

Jul 28, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Netsuite is powerful in varieties of functions and features. Also, Netsuite can be deeply customized.

Cons: It has a lot of functions but it's not very easy to use. Hard to customize. Expensive. Not good in shipping customization.

I use it to process all manual orders for a wholesale company

Jul 26, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: The ease and straightforwardness of the software when it comes to processing sales orders, and the simpleness to look up reports that are already established within the system.

Cons: the different pages it creates and how much stuff you have to delete in the correct order if a mistake is made, also how you can't edit from the sales order until all the children documents are dead

Painful set up but robust software

Jul 21, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Net suite ERP is a very robust piece of software. That is its biggest advantage. Also the fact that they have developed through their local representative companies, packages with accounting rules specific to each country. Additionally it looks a little bit more modern than other robust software similar in the industry.

Cons: I dislike the fact that setting it up is a real pain. The process takes months and if you do not hire a certified partner it's completely imposible to make it work. That's because of its robustness, but they should build more pre-packaged stuff into the system so this process can be more agile.

I also dislike the fact that the User Experience is a little bit complex. There are so many options in each view, that sometimes you just get lost in it.

Overall: The biggest business problem we are solving is the fact that we do not have critical business information in multiple systems anymore. We have been able to consolidate all of our operations and accounting information into one system.

It's okay - could be better

Jul 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: You are able to customize a lot of the software to cater to your needs which is a HUGE plus - especially if you have someone with a great skill set for the builds.

Cons: We use this as an HRIS system, so there are some functions I wish this software could do such as org chart creation & ease of adding multiple direct deposit accounts.

High quality, customizable software.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to customize the software to current workflows and processes. Dashboards and customized searches add value.

Cons: There are a lot of addons for the software that seem as though they should or could be native. he reporting is sufficient for most all needs however when attempting some more complex reporting the report maker is less than intuitive.

I have worked on NetSuite implementation for several different companies.

Jun 27, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: NetSuite can be customized or configured to handle pretty much everything you could possibly need (within reason, considering the type of software it is).

Cons: Since it's so robust, there is a lot to learn about using it. You will have to either hire someone in-house or a company that specifically works with NetSuite to administrate the software.

NetSuite is not as easy to use as other similar software I used. It's difficult to create reports.

Jun 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: NetSuite is a cloud software so I can access it anywhere. Expense reports is easy to enter than other software I used.

Cons: NetSuite is difficult to navigate and to create reports. The user interface is not desirable. Needs improvement.

Good product, hard to find information

Apr 03, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Fast

Cons: Easily get lost.

Overall: I like the product, it is very fast and easy to use once you find the information you're looking for. Finding that information an be the hard part. Some screens you expect links to related information and they're not there. I get lost sometimes.

NetSuite is the only full performing ERP/CRM in the cloud.

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: NetSuite meets all expectations. Whether it's a simple "financials only" implementation or a full blow "entire enterprise with many modules" play, NetSuite fills the needs of most any small-to-medium business looking to either transition from an accounting-only platform or to grow to a centralized data platform. In addition to being a world class SaaS solution, NetSuite is also a quality PaaS solution as qualified configs and customizers can create custom functionality via fairly simple code.

Not so great product

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: There are plenty of limitations. Customer support isn't usually helpful. Sandbox refresh is painful. Has got APIs,but very less/unclear documentation.

great platform

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: netsuite is a great platform for managing our companies finances. i would recommend them to anyone.