Bornevia

Bornevia

4.5 / 5 18 reviews

Who Uses This Software?

Our target market are modern customer support teams in all internet companies (e-commerce, online businesses, services).


Average Ratings

18 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
  • Pricing Details
    1 plan only. $10/user monthly all features.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Bornevia
  • www.bornevia.com
  • Founded 2013
  • Indonesia

About This Software

Simple customer service helpdesk and live chat software for teams. Handle email, twitter, facebook, and live chat customer support as a team.


Product Features

  • Alerts / Escalation
  • Automated Routing
  • Billing & Invoicing
  • Community Forums
  • Contract Management
  • Customer Database
  • Document Management
  • Inbox / Queue Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Service Desk (ITIL / ITSM)
  • Surveys & Feedback
  • Ticket Management

Product Reviews

Bornevia easy to use and very helpful!

Jan 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly, really simple. and Bornevia is local help desk software from Indonesia and I'm proud to use local software :)

Cons: Nothing. but I hope Bornevia had feature for ticket identification not only open, in progress and closed condition but there's have other condition like pending (agent still ask more for customer data) and on hold (if need escalation with other division) in the future.

Overall: Easy to use and user friendly. Bornevia Support very helpful and friendly too. then Bornevia listening and understanding every suggestion features from their customers.

This application is fun and great for value :)

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The personality of the officer is very nice and helpful. The information about canned autoresponder really help us to have a more complete journey in using Bornevia

Cons: Some minor bugs like emoticon and the sound trigger. But i know it will be fixed soon right? :)

Overall: Integrated live chat and email for ease of management. It has a phone version of application too! :D

Bornevia at Naked Press

Oct 12, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: 1. Easy to use
2. Bornevia features facilitate our job

Cons: 1. Just found some minor bugs lately

Overall: We are often using Bornevia for collect the orders. So far we are very satisfied with the features of bornevia. Example hashtag feature which very helpful for us. but we have some trouble in sending email via Bornevia lately.

Bornevia is good helpdesk software

Sep 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Bornevia is one of the pioneer for helpdesk software in Indonesia, which provides a service to ease the job of e-commerce industries like us in serving our customers on a daily basis.

Excellent Software.

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Bornevia help our startup to solved our customer satisfaction and questions via social media and email.
Quick response and solved quickly everytime i have problem while using Bornevia.

Easy to use, effective, affordable, great customer service!

Nov 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Super easy to use with the interface similar to that of Gmail. The best part about Bornevia is that the team is super communicative and responds very quickly.
We have had nothing but a pleasant experience with them.

Bornevia has increased the productivity of Bridestory Customer Support team

Nov 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ever since we implemented Bornevia system for our Customer Support team, we've seen significant improvements in the number of emails we could handle in a day. We especially like the ability to create canned response to quickly handle common questions, as well as customize rules so that each email goes to its designated folder. On top of that, they have top notch team who acted on feedback very quickly.

Bornevia

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like Bornevia for its ease of use. They have made our customer support team highly effective and well organized. Many of the competitors have too complicated systems for today´s needs.

The solution we needed for our teachers

Nov 19, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It´s very user friendly and let me supervise the flow of the tickets we manage.

I am a satisfied customer

Jul 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are tons of SaaS CRM out here, but Team Inbox by Bornevia is still my favorite.

Team Inbox works just like a regular email inbox, except you can integrate multiple email addresses and social media channels.

It provides users with smart rules automation, analytics and less than 3 hour customer support policy. You can even send your questions or concerns to our CEO through the CEO support included in the Business Plan.