Smartsupp

Smartsupp live chat

5 / 5 54 reviews

Who Uses This Software?

Companies who want live chat and visitor recording in one tool. Watch our video : https://www.youtube.com/watch?v=g88XoQW9V7U


Average Ratings

54 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/month/user
  • Pricing Details
    Free version forever
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsupp
  • www.smartsupp.com
  • Founded 2013
  • Czech Republic

About Smartsupp live chat

FREE live chat with visitor recording. Use our Free package with UNLIMITED number of agents forever. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. With Smartsupp you see a video with screen, mouse movement and clicks of each visitor. Your customers are on your website right now. Chat with them and see what they do.


Smartsupp live chat Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Smartsupp live chat Reviews

Excellent quality and customer support

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to handle. Simply perfect. And one of your support collague - Lili - always help me quickly, and very helpful person. She is totally helpful and perfect for customer support issues.

Cons: I have not experienced negative things till not during using this software. I hope this experience will not change :)

Vendor Response

by Smartsupp on July 20, 2017

Dear Zsolt! Thank you for your kind words! We are happy that you like our product and we will forward your review to Lili, it will certainly make her happy! Have a great day! Your Smartsupp Team

I was amazed both by your software and your customer support who was ready to assist me.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like it offers a broad functionality list and i will test it to see if it fits my needs for my website design business. I like that you have an affiliate partners strategy.

Cons: I would like to have the functionality of sending files. That would be a market changer.

Vendor Response

by Smartsupp on May 16, 2017

Hi Konstantinos! Thank you for your kind words! You were attended by Lili, we will pass your feedback over to her! For fileshare, try to use Dropbox or LightShot, for now we do not plan to implement our own fileshare feature, we prefer to use tools that are already available and working perfectly ;) Your Smartsupp Team

Love SmartSupp - Best on the Market!

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Live access to current visitors of website, video recordings of visitors and their movements, live chat and email, also see which countries they are from, where they came from i.e. source, etc

Cons: Would prefer payment methods to be automatic

Overall: I have tried a few different platforms that only offer a fraction of what Smartsupp does and this is by far the best out there. Highly recommend all the features that are easy to use and manage and monitor. As someone who is relatively new to this internet world Smartsupp is also excellent value for money incorporating many functions that some outfits charge for just one aspect. Highly recommend :)

Recommendations to other buyers: Excellent value for money as you get many features in one.

Nice Support Service

Apr 03, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I think interface is a bit complicated to handle. But The Support team is really helpful. I talked one of their representative and he was really helping.

All I suggest the team to better their product overall UI and keep the great support team with them.

Stay blessed.

Vendor Response

by Smartsupp on April 03, 2017

Hi Ahmed, thank you for your kind words! The rep who you spoke to was Lili, we will pass your feedback to her and we will of course take into consideration your suggestion to improve our UI. Have a great day! Smartsupp Team

Improve customer service and sales volume

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - very functional free version

Cons: - have not found any

Overall: I can recommend smartsapp for everyone who want to improve customer service. Improving customers service quality can help increase sales volume. SmartsUpp is example of A++ customer service, help me to solve my problem in few minutes. Statlook.com recommends SmartsUpp .

Recommendations to other buyers: Good to improve customer service and engage customers

One of The best modules and companies

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Useful and easy

Cons: Nothing

Overall: Yeah. I have proved hundreds of plugins for Wordpress and modules for Prestahop and I think that is one of the most interesting of all.

Recommendations to other buyers: No

Vendor Response

by Smartsupp on March 21, 2017

Thank you very much

Complete satisfied 200%

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support staff girl is the best supporter that i ever be in contact, in few minutes had solved all my problems, always available ! TOP SUPPORTER! satisfaction guaranteed.

Vendor Response

by Smartsupp on March 16, 2017

Hello Federico, thank you very much for your positive words! We are happy that you are satisfied. Please get in touch with us anytime you have more questions. Kind regards, team Smartsupp

Very effective support

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our rep was unbelievable. She quickly answered on my every question. Absolutelly briliant support :) I recommend to all of u

Vendor Response

by Smartsupp on March 16, 2017

Hello Vladimir! Thank you for your kind words! We will pass them over to Lili, it will certainly make her happy! :) Kind regards, Smartsupp Team

Great technical customer service!

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am happy that the support staff could solve all my troubles within a few moments. I will be happy to continue this service and recommend it to everybody.

Vendor Response

by Smartsupp on February 09, 2017

Thank you Melinda :)

Excellent application to increase sales

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Thanks to Smartsupp I have managed to have more contacts with my clients who are online in the web page.

Vendor Response

by Smartsupp on February 09, 2017

Hi Alex, Thank you for the review. We are happy to hear that Smartsupp increased your sales. If you need any help, you are more than welcome to contact us. Greetings from the Smartsupp team

Smartsupp live chat is great online chat

Jan 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Smartsupp live chat means for us efficient and fact communication with our custommers, it is opportunity for instatnt reaction and we can immidately help our customers. Customer service enable us to help personal an imediatley our customers. Possibility of live communikacion throught Smartsupp chat help us to keep gooinf in our philosophy. Using the chat has been competitve advantage for us. We approciate possibility of automatic setting to speaking with visitors of our web side and connection with Google Analytics.

Really nice support chat

Jan 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using it for some months now, and we're using it every day. We have increased our sales and customers can get an answer on even the small things without calling, loving it!

Lukas Pelc

Oct 26, 2014
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We've been using Smartsupp live chat for several months now and it's perfect. Our team of 6 technicians provides technical support for home users and Smartsupp helps us deliver better quality, real-time support. Our customers love the fact that a real person is just one click away.

Good product with great support in Europe

Oct 23, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched to Smartsupp from another live chat product because of the top quality support Smartsupp provides. They've a great team of people ready to answer our questions and help us with everything we need.

Good support, excelent software

Oct 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I tried a lot of live chats, this chat works very quickly against other chats. Thanks API you can customize your chat for each page. Support helped me in each case. Thank you.